78 reviews
I honestly can’t thank you enough our bathroom renovation was easy and one stop shop nothing was a problem and we were able to get everything we wanted thank you again so much we are very happy with our bathroom renovation
I've bought a couple of things through Aqua bathrooms. Ordering was easy and once product was in stock, they were delivered in a timely manner. But I purchased the 1300mm LH freestanding bath tub at the end of December '25 but the plumber has only just installed it. I don't know if I got a dud one but the back of the bath in particular is not… Read more
square and can't be hard up against the wall which has left a huge gap one end and hard against the wall at the other end. Plus one leg was completely welded on crooked. We put a straight edge along the back of the bath to check it wasn't the wall and it was the bath. Buyer beware. I contacted the company but got no outcome.
Order #141080. Ordered 26 August, two months on, still no items received. No contact from Acqua to let me know my item which was listed as in stock at time of order would be delayed. Have emailed multiple times and only got AI generated responses. Upon checking with freight company, it seems they never received the item to ship. This transaction… Read more
has held up my renovation and cost me time and money - not to mention I now have two temp shaver holes in my tile for cabinets I may or may not receive. (I chose the mediation option on Product Review, but after not hearing back for two days, have elected to post my review).
Reviews with attachments
We recently purchased our bathroom fixtures, vanity and LED mirror from Acqua Bathrooms and couldn’t be happier with the quality. Everything looks and feels luxe. The customer service was also excellent - friendly, helpful and easy to deal with from start to finish. Highly recommend!
Despite some misunderstandings at the time of ordering the customer service after the issue was identified was great and the issue resolved very quickly Items ordered weee delivered in good condition and fast time Response time with queries after purchase were very fast and professional
It was a huge risk buying online and not seeing the actual products in person but all these mirrors from acqua bathrooms didn't fail!! They've been packaged well during delivery. It took months before I actually installed the mirrors but they all look great and have good quality! Highly recommended :)
✨️Beautiful and Elegant Mirror✨️ I recently purchased this mirror and I couldn't be happier with it. It has completely transformed the space and added a sophisticated, modern touch to my home. The arched design is timeless and elegant, while the slim gold frame provides just the right amount of warmth and luxury without being overwhelming. What I… Read more
particularly love is how the mirror reflects light and makes the area feel brighter and more spacious. It works perfectly above my piano, creating a stylish focal point that complements both contemporary and classic décor. The quality feels excellent, and the proportions are just right for the space.
I've also received several compliments from family and friends who immediately noticed how beautifully it ties the room together. It looks far more expensive than its actual price and has exceeded my expectations.
Highly recommended for anyone looking for a statement piece that is both functional and aesthetically pleasing. It has become one of my favourite additions to my home.☺️❤️
I bought a shaving cabinet from Acqua Bathrooms and I’m really happy with it. It’s a simple, practical cabinet that does exactly what I needed. Good storage, looks neat in the bathroom and feels like decent quality for the price. Nothing overly fancy, just a solid everyday cabinet that works well. Delivery and service were also easy, so overall I’m really happy with the purchase. Show details
Really happy with my new toilet and spray cleaner. The toilet looks clean and modern, flushes well, and was exactly what I was after. The spray cleaner is also really handy and makes everything feel a lot easier to keep clean. Overall, good quality products and very happy with how they turned out.
Ordered the shower screen a while back but only got around to installing it recently. Picked it up from the supplier with no dramas. Really happy with how it turned out good quality, looks great, and does the job. Would recommend. Show details
Excellent shower screen with beautiful fittings at fair price. Highly recommend.
We recently purchased a range of bathroom products — including a shower screen, mirrors, a bath, a vanity, and a vanity basin and marble stone top— and we couldn’t be happier with both the quality and the service we received. Every item looks fantastic and has added a premium finish to our renovation. A huge thank‑you goes to Alana, who has been… Read more
incredible throughout the entire process. When one of our original mirrors arrived damaged in transit, she didn’t hesitate for a moment to organize a refund. A replacement mirror was arranged straight away, and even when the courier misplaced that one, Alana stepped in again and sorted the issue quickly and without any stress on our end.
It’s rare to find a business that not only offers great products but also stands behind them with genuine care and exceptional customer service. Alana’s professionalism, communication, and willingness to go above and beyond made the whole experience smooth and reassuring.
We’re extremely happy with everything we purchased and highly recommend them to anyone upgrading their bathroom.
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Latest follow-ups
I have to say I am very disappointed in the service and product supplied by Aqua Bathrooms. The lack of responsibility for the product they supplied… Read more
is very disappointing. Below is my response to their last email to me in which they lay the blame on me for blisters that formed on the edge of the baths while it was in storage before installation several months later. I sent them pictures of the defects.
"I find it surprising that your supplier has drawn conclusions from the photographs. What they describe as “scratch marks and stains” are in fact superficial dirt, which should not be used as evidence against my claim. The real issue lies in the visible blisters, which clearly indicate a defect and poor product quality. Considering I paid over $3,000, I reasonably expected a much higher standard.
The baths were stored in a shed for ten months before installation. While it’s possible there was moisture present prior to delivery, this is not something I could reasonably determine—nor could you. However, if a bath cannot withstand exposure to moisture, it raises serious questions about its suitability for purpose.
Ultimately, I do not distinguish between you and your supplier. My contract and payment were made to your company, and it is with your company that my complaint lies. I paid a significant amount for what has proven to be an inferior product, and I am seeking a fair resolution.
I hope we can resolve this matter directly and amicably. However, if the issue is not addressed, I will have no choice but to share my experience in reviews and forums so that other customers are aware. I would also consider pursuing other available avenues of recourse. This has become a matter of principle."
I have had no response since.
Follow-up · They blatantly refused to offer any solution and put all the blame on me. The bath is made of fibreglass. The warranty, I presume, was for one year.
Follow-up · It's another year on, and with the useless baths outside and exposed to all weather extremes, the blisters on the baths remain the same size. That tells you it was a manufacturing issue. They got $3K out of me for nothing.
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It started 5 years ago falling off a ladder and breaking my back I have severe sciatic nerve pain in both my legs and feet my wife and i decided to renovate our on suite we needed a curved bathe edge for me to walk into the shower with no sharp… Read more · 1
edges we looked everywhere here in Melbourne but couldn't fine what we wanted my wife started googling and found our perfect bath at Acqua Bathrooms we put in our order on good Friday night it arrived last Wednesday night at 7pm my wife and i couldn't be more happy with the service and there products
Follow-up · We had our bathroom renovations by Jim's bathroom renovations with so much room in the bathroom now easy for me we are yet to use the bath it was all finished last Friday we couldn't be more happy in which it all came into place the bathroom is brighter with the white gloss tiles and bath bright white lights the modesty screen
I Drove a hour to showroom as reviews online I read were mixed. I was so so happy I did. The service was excellent and the products of a high standard. I bought the Bondi fluted wall mounted 1500 vanity with white stone bench. My builder was very… Read more
impressed with the quality of the wood, the soft close hinges and stone. I have now bought a 600mm Rhonda for the second bathroom and can not wait for it to arrive. I was unsure about colour for this 600 unit so called the showroom today, they emailed me photos of the variety of timber colours - yes they are on website, but I found the photos easier and a decision was made. I have also purchased a fluted glass curved shower screen which are not easy to find. Overall fantastic service and excellent quality.
Follow-up · I bought a second vanity after my first excellent experience. Again I have been impressed with customer service and vanity quality. This time a Rhonda 600 mm wide
Positive reviews
Outstanding customer service. We received a mirror through freight and the box arrived damaged and broken with a gigantic foot print in the middle of it. As the policy states we let acqua know immediately. On a Friday night I got a reply and an apology (even though I know it wasn’t the company that sent it like that). Then an email from Alana… Read more
stating they would be dispatching a new one on the Saturday. Absolutely magnificent. Well done Acqua bathrooms. You’ve not only earns a glowing 5 star review but we will be purchasing our other new bathroom items also.
We are obsessed with our LED mirror, the photos don’t do it justice! We chose the 1800x1000 size Perfect fit for our modern coastal farmhouse, thank you team x
Aqua bathrooms supplied a great product at a reasonable price. Product was unavailable at the time we placed the order, Aqua bathrooms made sure that we were aware of the delay and that the product would be dispatched as soon as they had received supplies. It was only a matter of a few days and we advised that our order was being dispatched. Product received in perfect condition and it was exactly what we wanted. Show details
Negative reviews
Bought a tap for our kitchen in may 2026, its oct 2026 tap has become very hard to turn on or off and change from hot to cold. Rang Acqua bathrooms and was told to fill out warranty form online and email, asked for video of problem, tried to upload 10 second video and told file too large, so uploaded a photo (doesnt show the grinding noise who'd… Read more
have thought) weeks later - crickets. So be warned Australian warranty non existant, care factor zero. Would never buy from them again very disappointed
We purchased a bath for over $1000, and were waiting on the plumber to install, so kept it safe in the box. On install we noticed a large crack at the rim of the bath, absolutely done by a forklift. Identical to the review below. I tried calling multiple times, left multiple messages and emails. at first we were told they would refund as 'warranty… Read more
is too difficult to deal with'. then they realised it was past the 3 days, so said they would offer a small discount as good will... pfft. doesn't even cover postage! We have submitted a complaint of fraud to the ACCC as their 3 day policy is illegal. We will persue this, as others should. STAY AWAY, total scammers!
Received bath. Checked for damage. Didn’t realize there is a foam lip around top that’s taken off after installation. We went to install 8 weeks later and there’s a Large crack in the rim of the bath. Looks like a forklift has dropped on it. There’s… Read more
no way it was done by hand. Damage was under the foam and all packaging. I emailed Acqua with photos and a video of the courier dropping it out of the van and dragging over. They said tough, the policy is 3 days to report damage and offered 20% off a new one (as a gesture of good will) which would maybe just cover the postage. $1000 bath. I wouldn’t trust this company. I honestly think it was already damaged but because I shipped it interstate they knew they would get away with it. There is nothing I can do. The policy should be 3 days or case by case basis. I have done nothing wrong, purchased an $1000 bath, and it’s cracked.
Follow-up · I have been contacted by other people who the same thing has happened to. Would never buy from this company again.
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Recent reviews
Finally had our vanities installed after waiting for trades and delays we were served by the wonderful team in the showroom on multiple different occasions who were so pacient with us while we went back and forth between different styles and changed our minds multiple times Nothing was too much of a challenge for this team and we couldnt be more… Read more
thankful as novice renovators!
Thank you Acqua, we will be back for the next bathroom and kitchen needs.
Absolutely love my new arch mirror from Acqua Bathrooms! It’s honestly such a beautiful piece. The shape is super elegant and it just ties the whole space together perfectly. I didn’t realise how much of a difference a mirror could make, but this one really finishes the room off so well. Also have to say the customer service was fantastic from… Read more
start to finish..from helping with the selection process right through to delivery, which was completely seamless. Couldn’t be happier with it.
Really happy with my purchase and the items. The quality of the vanity and mirror really do reflect the items online. I had wonderful service from the team via emails and also getting items sent out before I needed the remainder of the stock. Would really recommend using Acqua Show details
Good quality product and exactly as expected once the correct item was supplied. There was an initial issue with a labelling error and delivery instructions not being followed, which caused delays to my renovation. However, the team investigated the issue, arranged the correct item, and refunded the delivery fee. End result is solid, but if you’re working to a schedule, I’d recommend confirming details upfront.
Great service, actually outstanding. Delivery of a bath to my front door in Tassie in 7 days is unheard of. The bath itself is better quality than I expected. Overall very happy 10/10.
Excellent to deal with - We ordered online, got my bath and vanity in great condition. We then realised that the vanity didn't fit the stone top I had ordered from other supplier. We contacted Acqua Bathrooms for a return and refund on the vanity, sent photo's to show that it was in original packaging etc.. a refund was approved, we drove the vanity back to the showroom and got our refund. Very easy to deal with.
Haven't opened yet as for a new build but service and delivery was excellent ordered 3 mirrors all arrived together and packaging undamaged.Will be ordering another mirror different to the three already received. UPDATE. Ordered the 4th mirror as mentioned in the last post came via a different courier than the last 3 we ordered arrived with two… Read more
big puncture marks in the box which had also penetrated the foam packaging opened and checked the mirror and luckily it was NOT damage the packaging is covered in stickers and clearly states fragile etc so no fault of Aqua bathrooms but as stated the mirror is fine. Would definitely order more products from Aqua bathrooms in the future.
Alana was so incredibly helpful, kind and knowledgeable It’s not often one comes across the above mentioned attributes anymore but Alana was a standout I would def use this company again Show details
Just got this new chrome shower head and honestly, it’s a bit of a glow-up for my bathroom. Super easy to install (like, didn’t even need to YouTube it), and the water pressure is way better than my old one. Feels kinda like a mini spa moment every time I shower now. The chrome finish looks clean and shiny too and makes everything feel a bit… Read more
more put together without trying too hard.
Overall, pretty stoked with it. Solid upgrade for something so simple.
Aqua bathrooms just got back to me about my warped back to wall bath and has offered me 30% refund… Read more