All ok, until they have your $$$. Beware this mob!I live in NQ so was concerned about delivery options for a large-sized purchase (free standing bath). I made contact via the Web contact form, and got an email reply. After a few back and forth messages, I felt comfortable that the delivery would go OK, so went ahead with the purchase. The delivery is now 3 days overdue. We've tried to call, left 4 messages that have all gone unanswered. No response to email. Tried the freight company (Allied Express) on the phone, they couldn't tell us when it would be delivered. Tried a query through their we... Read morebsite, and we can't lodge a query, goes straight to a popup "your parcel will be delivered in 3 days", but their website says it was scheduled to be delivered 3 days ago. Dodgy as. Avoid, unless you like getting ripped off.
Great customer serviceWe ordered a shower screen on Sunday and it was delivered on Friday to Melbourne this was the week before Christmas we were very surprised and definitely weren't expecting it to arrive before Christmas, Show details
Please avoid this supplier if you value trust and good serviceState Facts and Be Objective!!!! is the opening line of filling in this review It is a pity that this vendor does not live or operate by this standar, Firstly they send an Aus Post link that shows notification of shipment on Dec 5 then nothing. I contact them about 4 days ago and Yes there was a hitch they now have proof of receipt from Aus Post still no change to tracking advice . Sent anothe email 2 days ago Yes they will snd another one. Today still nothing, they will not answer the phone or return messages Show details
They let themselves downSelection and price is fair. But after sales service is poor.
Poor customer service, delayed product and unaccomdating staffOrdered a shaver that was supposed to take a couple of days delivery. A week later got an email on a Saturday saying the order will be delivered the following Friday. As the builder is starting Wednesday I need the shaver before then so asked if I could collect on Saturday as they are open for collection. They said no, they are too busy. I said I really needed it and it would be great if we could collect. They were very unaccomdating and said no we cant collect. By the way its a 2 hr round trip for us. Now we are stuck having to take leave from... Read more work to drive out there and collect. Reading other reviews Im worried about the quality of the products and hope its as advertised. I've used other bathroom places who are so accommodating and will go out of there way for customers but not this place. I should of stuck with them because cheap items might end up costing you more in time, money and effort.
Package didn't include all items - no legs when specifiedTOTALLY annoying.
I ordered a bathroom vanity with legs.
It didn't have legs so when the plumber arrived, he had to use legs from the last vanity, which were dirty and scratched. Sure I could have "driven out there" and got new legs, but I would have had to pay the plumber twice, which costs so much anyway. Yes they gave me a "$30" discount, but I have a terrrible looking bathroom because of the companies disorganisation and laziness.
WARNING! Dont' order online from this company. Show details
Scammers - dodgy products and dodgy company. Please avoidBought two bathroom vanity unit and ceramic top packages ($945 each) from Acqua Bathrooms.
Website and packaging all clearly indicated that ceramic tops were 900mm, to fit 890mm cabinet.
Once installed (by builder) was clear that the top did not fit evenly. Measured and was 920mm, not even close to what was indicated on the packaging.
Emailed the company to request a refund and was refused, argued that despite the false advertising and misleading packaging that this was 'intentional' to ensure 'overhang'. You can see the photos and make your own mind up.
Ruined the look of my bathroom and will cost me a fortune to fix.
So if you want to get fleeced, go with Aqua bathrooms, otherwise avoid.
Knowlegeable and helpful staffVery helpful staff, they don't try to upsell things but rather will listen to your concerns and get you the correct product. Thank you guys. Show details
Great service quality productsThe service from staff is a perfect 10.
Products are beautifully made and any issues at all staff go over and above to please! Show details
Renovations made easy with Acqua BathroomsBeing a single female embarking on a major renovation of my townhouse, I was concerned about getting ripped off also not ever doing such a big project before. Acqua were fantastic. I went into the showroom with my list from my builder and they guided me and recommended different options. They were so patient and spent so much time with me. Every time I went in there as I did shop around, they remembered me and kept my quote on the system. I made some mistakes along the way as I had ordered the wrong taps and they simply refunded them and sent the correct ones out. I could not have been happier with my choice of bathroom and kitchen supplies and great value for money and good quality equipment. You made renovating so much easier. Show details
A Very Friendly and helpful companyThis A Very Friendly and helpful company, easy to contact, with reasonable prices for quality products. Great company to deal with both online, and more importantly on the phone, something very rare these days , getting hold of real people. Give them a go.
Very helpful staffCouldn't visit the showroom due to current lockdown however the staff were very helpful over the phone in assisting and making sure we choose the right photo for our bathroom. Thanks
Very helpfulMy husband and I wanted to remodel our apartment with good quality stuff, but did not want to pay high price. Acqua Bathrooms had all the items we needed within reasonable pricing. Staff went out of their way to make sure the toilet we purchased fit the old plumbing in our apartment.
Good Service and Prompt DeliveryThe service was very good, with staff helping us out on the phone and during out visit to the showroom. They delivered our order within the required timeframe, and the delivery driver was a very nice man too!
Super helpfulThey know their products well and go out of their way each time. So happy I found this place and will definitely be back for my second bathroom and kitchen reno
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