Acqua Bathrooms

Really happy with my LED mirrors! The lighting is super clean and makes a huge difference, especially at night or in low light. They give off a nice, even glow without being too harsh, which is perfect for getting ready. Installation was pretty straightforward too, and the quality feels solid — not flimsy at all. They definitely add a modern… Read more

touch to the space and feel a bit more “premium” than regular mirrors.

Overall, great value for the price. Would recommend if you want something that looks good and is actually practical

I have to say I am very disappointed in the service and product supplied by Aqua Bathrooms. The lack of responsibility for the product they supplied is very disappointing. Below is my response to their last email to me in which they lay the blame… Read more

on me for blisters that formed on the edge of the baths while it was in storage before installation several months later. I sent them pictures of the defects.

"I find it surprising that your supplier has drawn conclusions from the photographs. What they describe as “scratch marks and stains” are in fact superficial dirt, which should not be used as evidence against my claim. The real issue lies in the visible blisters, which clearly indicate a defect and poor product quality. Considering I paid over $3,000, I reasonably expected a much higher standard.

The baths were stored in a shed for ten months before installation. While it’s possible there was moisture present prior to delivery, this is not something I could reasonably determine—nor could you. However, if a bath cannot withstand exposure to moisture, it raises serious questions about its suitability for purpose.

Ultimately, I do not distinguish between you and your supplier. My contract and payment were made to your company, and it is with your company that my complaint lies. I paid a significant amount for what has proven to be an inferior product, and I am seeking a fair resolution.

I hope we can resolve this matter directly and amicably. However, if the issue is not addressed, I will have no choice but to share my experience in reviews and forums so that other customers are aware. I would also consider pursuing other available avenues of recourse. This has become a matter of principle."

I have had no response since.

Love this shaving cabinet, it’s honestly the perfect add on to our bathroom. The light walnut colour looks really good in person and makes the space feel warmer and more put together. The oval shape is a nice change too, not just another plain mirror. It’s really practical as well, heaps of storage inside and keeps the bench way less cluttered.… Read more

Feels solid and good quality, nothing flimsy.

Ordering from Acqua Bathrooms was easy and straight forward, no dramas at all. Turned up as expected and looks great once installed.

Very happy with it and would definetly recommend

We had a really great experience buying the Sienna vanity. It arrived exactly as described and looks beautiful in our bathroom. The quality is solid, and it fits perfectly in our space. Delivery was completely seamless, with no issues at all, which made the whole process stress-free. Overall, we’re super happy with our purchase and absolutely love the product. Thanks Acqua, see you for the next reno! Show details

Amazing – I brought Aug 2024 a 1500 Coco freestanding bath and 1500 wall hung Noah Vanity. Both arrived in time.....my appreciation for all the staff I dealt with was amazing..especially one in particular, Penelope, who was so patient and helpful. I had changed my mind a couple of times but Penelope showed no irritation, just kindness..amazing! Show details

Warning!!! Don't trust any online time frame information from this mob. Just like so many other businesses, they take your money and then feel it's their right to be rude and put you in your place when you enquire as to why their time frame is a [Content Removed]. I was rudely advised that if I buy something from Acqua, I take the risk if the… Read more

purchase doesn't arrive by advertised arrival date. Just another backyard, no stock, half baked cr#p online business. My item didn't arrive by the latest advertised date and that's my fault for buying things through Acqua, apparently. Their words 'if you buy something online then YOU are taking the risk that it won't get there by advertised date' what bollocks and what a way to talk AT customers... Acqua, here's a tip - when you are talking at a customer, try to remember that they have the $ and they want to spend it on products and not spend it on listening to your pig- mouthed comments! Your comments are a Telecom of your character, not the customer's. Be professional, give it a go, you might like it! Acqua simply throws the standard cr#p that gets flung at you from these half baked online disorganisations. Acqua's cr#p pre-planned speel about late dates of arrival are only an attempt to camouflage the fact that they lie about when products arrive (online) so you'll spend your money - the usually slimy tactics from half-baked train wreck pretend businesses. The equation is basic - Acqua quotes arrival dates on webpage, dates are bogus but you'll only find that out from Acqua when you call to ask where the hell your purchase is. Acqua, you really really really really need some staff who because the things you have there now are not staff, they will only contribute to attract more and more negative reviews (unless the reviews are listed on Acqua's website, if course). If you've read this and still wish to try your luck with this half baked mob, then here's some advice - CALL them first to get the REAL story, don't rely on the fake dates online, and brace yourself for an extremely unprofessional and abusive phone call when/if you do. Ask for a definate date and tell them what will happen if that is beached, so they are aware that you won't accept tmrw usual cr#p. There's a reason this mob hold a 2.8 star rating from TrustPilot - that's an under average though accurate reflection. To the little rude thing that exposed it's character at me over the phone - you are destined to fail and I'm sure time will sort that out soon. Grow up little one, you're still wet behind the ears and full of yourself - the world will change that child. COB 6 Feb 26 I will hit send on the complaint to Office Of Fair Trade if my item has not despatched, or, I have not received notification that a full refund has been effected. Tick tick tick tock. Update!!! You wouldn't read about it - after calling this mob today, all of a sudden my order has arrived in the warehouse, so they say. MAGIC, fancy that. From one phone call the 'truth' shifted from my product arriving at warehouse in 2 or 3 days to, actually it's here now - how ever could that happen. Who would have thought. What a joke. Never, never, never ever again.

Worst customer service ever. I went to the store and ask for a quote and wasted my time to pick the tapware and a few others items and the quote never arrived. Follow up many times by phone calls with no further update and hard to get someone on the phone and finally someone pick the call no resolution given (always we will follow up with the selected representative but never got the follow up back) Do not waste your time to go to this place

This has been a really stressful and disappointing experience. Our order was on back order until mid October, and for over a week I tried calling, emailing, and messaging with no response. Meanwhile, the business continued to post on social media, which made the lack of communication even more frustrating. In an industry where timing is critical,… Read more

you cannot leave customers waiting for updates. We were forced to buy elsewhere, which delayed our project and cost us time and money.

If you are experiencing delays, please communicate that to your customers. An automated email or voicemail would have made a huge difference.

I do appreciate how easy it was to cancel once I finally got through, but overall the service was unacceptable. You need to do better.

Just got my new matte bath and honestly couldn’t be happier. It looks super clean and modern . its exactly what I was after Delivery was really quick and everything arrived in perfect condition. Customer service was great too, really efficient and easy to deal with which makes such a difference. Would definitely go back to Acqua for any other bathroom stuff

I recently bought all my bathware from Acqua Bathrooms and had a really great experience. The whole process was smooth from start to finish, and the delivery was quick and hassle-free. The products themselves are stand out and have completely refreshed the look of my bathroom. Everything feels high quality and looks fantastic once installed. … Read more

Really happy with how it all turned out and would definitely recommend Acqua Bathrooms to anyone looking to upgrade their bathroom.

I wish I had read these reviews before ordering. We ordered a brushed gold / urban brass Geberit Sigma 20 Flush button / panel set for $285 and got a no-brand Chinese version. Although there is minor damage to the surface of the panel, apart from looking completely different to the item ordered it looks ok. Unfortunately the error was not picked… Read more

up before installation so looking at the returns policy, there is no way we will get anywhere, so we will have to live with it. I will definitely avoid this outfit in future.

Peter

Goods purchased but not available as claimed they have been picked up – Have purchased all the bathroom accessories from Aqua Bathrooms however have chosen to pick up all items from their showroom as they arrived. We elected to leave the bath until last as there was no space to store it until the builders completed the renovation and bathroom. Upon calling to check we could pick up the bath they are now saying that it… Read more

was picked up on a previous order by someone!!! This is not true and I have resultantly called multiple times to request an answer. I eventually spoke to the manager who assured me he would look into it but never returned the call afterwards. My patience is wearing thin as this is fundamental non compliance in Australian Consumer Law!!!! Update: 16/9 They have agreed to supply me the bath. Will be available in 2-3 days but it was still extremely annoying having to chase this down. Nonetheless happy to move forward.

Just need to chat with someone but no luck – Yes no doubt they are very fast in delivering but not fast in calling back if we need to return something faulty . We have been trying to reach them for twenty days but no luck . We live in Canberra and it’s not possible for us to go to Sydney right now.

Happy – Ordered an 890 shower glass panel, had it delivered to country South Australia. The postage price was reasonable for such a large item and the delivery was on time. Crazy enough it was cheaper for me to buy and have this delivered from NSW than to buy and pick up here in SA. A lot of the negative reviews here seem to be for postage/ delivery but… Read more

unless you want to pay double for your delivery I think you’ve got to expect some sort of delays every now n then

All ok, until they have your $$$. Beware this mob! – I live in NQ so was concerned about delivery options for a large-sized purchase (free standing bath). I made contact via the Web contact form, and got an email reply. After a few back and forth messages, I felt comfortable that the delivery would go OK, so went ahead with the purchase. The delivery is now 3 days overdue. We've tried to call, left… Read more

4 messages that have all gone unanswered. No response to email. Tried the freight company (Allied Express) on the phone, they couldn't tell us when it would be delivered. Tried a query through their website, and we can't lodge a query, goes straight to a popup "your parcel will be delivered in 3 days", but their website says it was scheduled to be delivered 3 days ago. Dodgy as. Avoid, unless you like getting ripped off.

Great customer service – We ordered a shower screen on Sunday and it was delivered on Friday to Melbourne this was the week before Christmas we were very surprised and definitely weren't expecting it to arrive before Christmas, Show details

Please avoid this supplier if you value trust and good service – State Facts and Be Objective!!!! is the opening line of filling in this review It is a pity that this vendor does not live or operate by this standar, Firstly they send an Aus Post link that shows notification of shipment on Dec 5 then nothing. I contact them about 4 days ago and Yes there was a hitch they now have proof of receipt from Aus Post… Read more

still no change to tracking advice . Sent anothe email 2 days ago Yes they will snd another one. Today still nothing, they will not answer the phone or return messages

Poor customer service, delayed product and unaccomdating staff – Ordered a shaver that was supposed to take a couple of days delivery. A week later got an email on a Saturday saying the order will be delivered the following Friday. As the builder is starting Wednesday I need the shaver before then so asked if I could collect on Saturday as they are open for collection. They said no, they are too busy. I said I… Read more

really needed it and it would be great if we could collect. They were very unaccomdating and said no we cant collect. By the way its a 2 hr round trip for us. Now we are stuck having to take leave from work to drive out there and collect. Reading other reviews Im worried about the quality of the products and hope its as advertised. I've used other bathroom places who are so accommodating and will go out of there way for customers but not this place. I should of stuck with them because cheap items might end up costing you more in time, money and effort.

Package didn't include all items - no legs when specified – TOTALLY annoying. I ordered a bathroom vanity with legs. It didn't have legs so when the plumber arrived, he had to use legs from the last vanity, which were dirty and scratched. Sure I could have "driven out there" and got new legs, but I would have had to pay the plumber twice, which costs so much anyway. Yes they gave me a "$30" discount, but… Read more

I have a terrrible looking bathroom because of the companies disorganisation and laziness. WARNING! Dont' order online from this company.

Knowlegeable and helpful staff – Very helpful staff, they don't try to upsell things but rather will listen to your concerns and get you the correct product. Thank you guys. Show details

Great service quality products – The service from staff is a perfect 10. Products are beautifully made and any issues at all staff go over and above to please! Show details

Renovations made easy with Acqua Bathrooms – Being a single female embarking on a major renovation of my townhouse, I was concerned about getting ripped off also not ever doing such a big project before. Acqua were fantastic. I went into the showroom with my list from my builder and they guided me and recommended different options. They were so patient and spent so much time with me. Every… Read more

time I went in there as I did shop around, they remembered me and kept my quote on the system. I made some mistakes along the way as I had ordered the wrong taps and they simply refunded them and sent the correct ones out. I could not have been happier with my choice of bathroom and kitchen supplies and great value for money and good quality equipment. You made renovating so much easier.

A Very Friendly and helpful company – This A Very Friendly and helpful company, easy to contact, with reasonable prices for quality products. Great company to deal with both online, and more importantly on the phone, something very rare these days , getting hold of real people. Give them a go.

Very helpful staff – Couldn't visit the showroom due to current lockdown however the staff were very helpful over the phone in assisting and making sure we choose the right photo for our bathroom. Thanks

Very helpful – My husband and I wanted to remodel our apartment with good quality stuff, but did not want to pay high price. Acqua Bathrooms had all the items we needed within reasonable pricing. Staff went out of their way to make sure the toilet we purchased fit the old plumbing in our apartment.

Good Service and Prompt Delivery – The service was very good, with staff helping us out on the phone and during out visit to the showroom. They delivered our order within the required timeframe, and the delivery driver was a very nice man too!

Super helpful – They know their products well and go out of their way each time. So happy I found this place and will definitely be back for my second bathroom and kitchen reno

Good Customer Service and Quality Products – Good customer service, quick delivery and response to our requests. Products are reasonably priced. We bought a few bathroom stuff from Acqua Bathrooms (bath tubs, shower screen). Visited their store. Friendly staff. You can purchase online also.

Friendly, Knowledgeable and Good pricing – The title says it all really. The pricing is good, the items are of high quality and they know their items really well. A very happy customer who will return

The best service I've had anywhere – I broke the lid on cistern that we had installed about 6 years ago. No-one sells cistern lids so I looked everywhere on internet for a similar toilet suite and finally found a similar but later model one at Acqua. When I arrived there I explained my problem to Jacob. He went out of his way to find what might get me out of trouble and then allowed… Read more

me to purchase only the cistern instead of the whole suite. Then he even carried it out to the car for me. Jacob is a perfect gentleman. If all shopkeepers provided the service with a smile like Jacob, the world would be a much better place. Congratulations Acqua Bathrooms, your business success is assured with people like Jacob working there.

very helpful staff – Had a shower screen with odd sizing that I could not find a replacement for, but Jacob was very helpful in getting a custom panel made locally for a very reasonable pricing. The installation was done very efficiently as well, very happy with the service and product.

Worst experience ever – Lucky Singh was very helpful with great product knowledge. My bill was close to $2000 dollars. The lady manager had a really bad day today I guess. She was very impolite and said you don't want to talk to me because I am a lady no idea where that came from. A lot needs to be done to improve the customer service.

Happy with the purchase – I ordered a shower cab and now have been using it for some years. All is good, I am happy with the purchase.