Acqua Bathrooms

Acqua Bathrooms

3.6

32 reviews · Statistics

PositivevsNegative
66% · 2111 · 34%

Return Claim MadeYes (0) · No (6)
Product Quality
2.6 (5)
Shipping
3.3 (7)
Customer Service
2.8 (9)
Brand Manager for Acqua Bathrooms? Claim your listing.
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Reviews

32 reviews
Sandra W.
Sandra W.
 
Tania B.
Tania B.
 

Great customer service

We ordered a shower screen on Sunday and it was delivered on Friday to Melbourne this was the week before Christmas we were very surprised and definitely weren't expecting it to arrive before Christmas, Show details
brendonha
brendonhaVICGreater Melbourne (Inner), VIC6 posts
 

Please avoid this supplier if you value trust and good service

State Facts and Be Objective!!!! is the opening line of filling in this review It is a pity that this vendor does not live or operate by this standar, Firstly they send an Aus Post link that shows notification of shipment on Dec 5 then nothing. I contact them about 4 days ago and Yes there was a hitch they now have proof of receipt from Aus Post still no change to tracking advice . Sent anothe email 2 days ago Yes they will snd another one. Today still nothing, they will not answer the phone or return messages Show details
Neil T
Neil TVICGreater Melbourne (Metropolitan), VIC15 posts
 

They let themselves down

Selection and price is fair. But after sales service is poor.
Dani
DaniNSWSydney, NSW2 posts
 
Mememe
MememeNSWSydney, NSW
  Verified

Package didn't include all items - no legs when specified

TOTALLY annoying.
I ordered a bathroom vanity with legs.
It didn't have legs so when the plumber arrived, he had to use legs from the last vanity, which were dirty and scratched. Sure I could have "driven out there" and got new legs, but I would have had to pay the plumber twice, which costs so much anyway. Yes they gave me a "$30" discount, but I have a terrrible looking bathroom because of the companies disorganisation and laziness.
WARNING! Dont' order online from this company. Show details
JDL
JDLVICGreater Melbourne (Metropolitan), VIC3 posts
  Verified

Scammers - dodgy products and dodgy company. Please avoid

Bought two bathroom vanity unit and ceramic top packages ($945 each) from Acqua Bathrooms.

Website and packaging all clearly indicated that ceramic tops were 900mm, to fit 890mm cabinet.

Once installed (by builder) was clear that the top did not fit evenly. Measured and was 920mm, not even close to what was indicated on the packaging.

Emailed the company to request a refund and was refused, argued that despite the false advertising and misleading packaging that this was 'intentional' to ensure 'overhang'. You can see the photos and make your own mind up.

Ruined the look of my bathroom and will cost me a fortune to fix.

So if you want to get fleeced, go with Aqua bathrooms, otherwise avoid.

Product Quality
Shipping
Customer Service
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Kitty W
Kitty WNSWSydney Surrounds, NSW
 

Knowlegeable and helpful staff

Very helpful staff, they don't try to upsell things but rather will listen to your concerns and get you the correct product. Thank you guys. Show details
Leonie B
Leonie BNSWNorth Western Region, NSW8 posts
 

Great service quality products

The service from staff is a perfect 10.
Products are beautifully made and any issues at all staff go over and above to please! Show details
Product Quality
Shipping
Customer Service
Belinda
BelindaNSWSydney, NSW2 posts
  Verified

Renovations made easy with Acqua Bathrooms

Being a single female embarking on a major renovation of my townhouse, I was concerned about getting ripped off also not ever doing such a big project before. Acqua were fantastic. I went into the showroom with my list from my builder and they guided me and recommended different options. They were so patient and spent so much time with me. Every time I went in there as I did shop around, they remembered me and kept my quote on the system. I made some mistakes along the way as I had ordered the wrong taps and they simply refunded them and sent the correct ones out. I could not have been happier with my choice of bathroom and kitchen supplies and great value for money and good quality equipment. You made renovating so much easier. Show details
John G.
John G.3 posts
  Verified

A Very Friendly and helpful company

This A Very Friendly and helpful company, easy to contact, with reasonable prices for quality products. Great company to deal with both online, and more importantly on the phone, something very rare these days , getting hold of real people. Give them a go.
Hyung Lee
Hyung Lee
 

Very helpful staff

Couldn't visit the showroom due to current lockdown however the staff were very helpful over the phone in assisting and making sure we choose the right photo for our bathroom. Thanks
SimmyKaur
SimmyKaur
 

Very helpful

My husband and I wanted to remodel our apartment with good quality stuff, but did not want to pay high price. Acqua Bathrooms had all the items we needed within reasonable pricing. Staff went out of their way to make sure the toilet we purchased fit the old plumbing in our apartment.
Brenda and Rod D
Brenda and Rod DNSWSydney, NSW
 

Good Service and Prompt Delivery

The service was very good, with staff helping us out on the phone and during out visit to the showroom. They delivered our order within the required timeframe, and the delivery driver was a very nice man too!
Sani Manche
Sani MancheNSWSydney, NSW
  Verified

Super helpful

They know their products well and go out of their way each time. So happy I found this place and will definitely be back for my second bathroom and kitchen reno

Questions & Answers

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Details

CategoryOnline Shops, Physical Shops and Bathroom Shops
Offers Free Standard Shipping No
Visit official website

Contact info for Acqua Bathrooms

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
Sat10:00 am - 4:00 pm
SunClosed

Extra Information

Brand Manager for Acqua Bathrooms? Claim your listing.
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