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The Bidet Shop
3.8 from 38 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (9)
  • Return Claim MadeYes (1) · No (14)
  • Customer Service
    3.9 (11)
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Terry J.

Terry J.

  • 6 reviews
  • 1 like
  • Verified customer

Expensive and Unreliable Bidet Seat - Satisfactory Customer Care

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold Coast
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Helpful solution

published

My elderly father had a stroke and had particular toilet needs. Kaisha at the Onehunga Bidet shop was very helpful with her extensive knowledge. She recommended the BA08AE which has proved to be good for my father’s needs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnehunga, Auckland
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Biff Gaia

Biff GaiaRichmond-Tweed, NSW

  • 2 reviews

Coway Seat cracked

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThe Bidet Shop, Soutport
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Debra

DebraPerth

  • 24 reviews
  • 15 likes

Handspray kit - no installation instructions

published
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline
Desparrado

DesparradoHelena Valley

  • 2 reviews

When we go away on holidays the thing we miss most of all is our Bidet.

published

We have had our Coway Bidet for well over 10 years now, my wife bought it for me as a Birthday present, the best Birthday present I have ever received.
James Bower and his Bidet shop have been terrific to deal with, thoroughly recommend them if you are contemplating purchasing a Bidet.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthport QLD
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Tida

Tida Sydney, NSW

Excellent customer service

published

Debbie of The Bidet Shop really helped me sort out my problem with our bidet which was not working properly. We had guests arriving from overseas so I was concerned that my guests would have no bidet or toilet seat to use. Debbie was very courteous and understanding of my predicament and made sure that the bidet arrived on time for my guests to use. Thank you so much Debbie for your help - I really appreciate your excellent customer service!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Nick

NickSouth East Queensland, QLD

Confidence and good service

published

Mum and I have both had the BA08 for just on a year now and they are just great.
We have had a couple of teething problems, but the service from Debbie at the Bidet Shop was very reassuring and accurate. Instead of having to drive to have the unit repaired, a small fault in the end; they had a gentleman come in, uninstall, take it to the shop and then bring it back...all on the same day.
This was just great. Took a lot of worry out of the process.
The units themselves are just wonderful.
It is a fantastic and most hygienic way to cleanse. Well done Bidet Shop.

Incentivised ReviewNo
Steve

SteveCanberra Central 2602, ACT

Excellent Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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lerr

lerrCentral West, NSW

  • 2 reviews
  • 1 like

Sadly disappointed

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBidet Shop Southport
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3 comments
The Bidet Shop
James B.The Bidet Shop
lerr
lerr

Thank you James, have since spoken to Marc who was very helpful and as a result, I have tried a few methods suggested by him and myself, by taking out batteries in the remote and resetting. It now seems to be functioning much better.

lerr
lerr
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Justin H.

Justin H.South East Queensland, QLD

Terrible customer service

published

I returned a Sprayer that was unused and in original packaging, it was a battle to get “Approval” for the return and when I finally received my money back nearly two weeks later they have kept $12, I will not be dealing with The Bidet Shop Southport again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSouthport
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Thankyou

ThankyouSouth East Queensland, QLD

Customer Service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold Coast
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Jenny

JennySouth East Queensland, QLD

Should have done it years ago

published

I've had the Hyundai two years and couldn't be happier. They were easy to deal with and their after sales service has proved excellent. I recently had a problem with a filter and their response was swift and generous.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAustralia Fair, Southport, Qld
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Trish81

Trish81Mid North Coast, NSW

  • 35 reviews
  • 17 likes

Don’t last

published

Firstly the Coway was not easy to install! Got a plumber who took an hour. After three years it stopped working. Good they provided packing to send it back to be fixed although cost a few hundred dollars. Roll on a year and it’s stopped working again. I’ve got to decide whether to spend another few hundred dollars as so far it’s cost me $2000.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
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Dale

DalePerth, WA

Nothing worse than a cold toilet seat in winter

published

We have a Hyundai HDBR1500R installed for over 6 years now, no problems with it , winter mornings are not so unpleasant when there is a nice warm seat waiting with all the other little special treats.

Incentivised ReviewNo
Return Claim MadeNo
Danny

Danny

  • 2 reviews

Great, cordial service!

published

1 March 2019
Ordered 2 sets of coway R15 bidet yesterday and was promised to have them delivered 4 days later. Still waiting for it. Customer service was very good with all my questions about the product well answered by Linda. No comments yet about the product.

Incentivised ReviewNo
Return Claim MadeNo
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Friendly & Great Customer Service

published

Just ordered a Coway Bidet and thanks to Linda Reid for helping determine the correct model suitable for existing toilet bowl. Efficient and friendly customer service. Thank you Linda - much appreciated.

Incentivised ReviewNo
Return Claim MadeNo
KaG

KaGSunshine Coast

  • 2 reviews

Fantastic service

published

Ordered a replacement remote by phone last Thursday pm and the remote was at my door in less than 24 hours. Can't beat that!

Thanks to Linda Maree for the very friendly and efficient service in achieving this!

Suzanne

SuzanneGreater Melbourne (Metropolitan), VIC

  • Verified customer

Excellent and reasonably priced service of Coway bidet which was out of warranty

published

We have a well used Coway bidet which was several years old and in perfect condition apart from a leak and also a non-functioning remote transmitter. It was out of warranty. I posted it from Melbourne to The Bidet Shop. after discussing the options, and was delighted to receive it back today having had the leaking water tank replaced and the wireless receivers repaired or replaced for a total cost of $200. The instructions on refitting and removing the piping were also excellent.

Vicki80

Vicki80Southern and Hills, SA

  • 27 reviews
  • 2 likes

Top quality bidet toilet seats, great customer service

published

About 12 months ago bought one of their washlet (bidet seats), Eco R500 (was Hyundai at the time) and it is fantastic, all functions work well, and the remote control very reliable. Rang customer service recently as having a new toilet base installed, and was advised I may need different fitting screws which they would pop in the mail for us. Wonderful customer service! Thankyou Bidet Shop ladies.

Sandra Mellis

Sandra MellisGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes

Perfection

published

Absolutely marvellous for my husband who is not well. It has made his life so much easier and able to relax more.

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Questions & Answers

Joan & John

Joan & Johnasked

How do I order a filter for the best present I ever bought myself.. ie a EB-R500 ....Cannot find that section.
Joan

No answers
adam

adamasked

do you have a plumber in melbourne area that specialises in installing and/or fixing problems with the Coway BA-13A bidets? love the product but no water coming out of the nossle anymore. had 2 plumbers already come and look and could not get it working again

4 answers
Debra
Debra

I live in Perth. I'd ring the Bidet Shop for advice.

Peter
Peter

Sorry Adam I live in New Zealand and just posted a review. There is a Coway outlet in the Melbourne area so I'm sure they will help.

Peter
Peter

Had another thought. The water only sprays when you are sitting on it, so you don’t wash the ceiling.

Jetace

Jetaceasked

I am about to purchase an eco r 500 bidet and need to have an electricity point close by. Do I need to have it hard wired or will a 3 pin wall plug be ok

4 answers
Debra
Debra

I don't know. Best to contact The Bidet Shop.

The Bidet Shop
James B.The Bidet Shop

hi Jetace 3 pin plug is standard the cord is 1.8 mts long

Desparrado
Desparrado

A three Pin plug is all you need.

Get an answer from our members and The Bidet Shop representatives

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