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The Bidet Shop
3.9 from 34 reviews

Reviews

Review distribution

5 star
20
4 star
4
3 star
3
2 star
0
1 star
7

Desparrado

DesparradoHelena Valley

  • 2 reviews

When we go away on holidays the thing we miss most of all is our Bidet.

published

We have had our Coway Bidet for well over 10 years now, my wife bought it for me as a Birthday present, the best Birthday present I have ever received.
James Bower and his Bidet shop have been terrific to deal with, thoroughly recommend them if you are contemplating purchasing a Bidet.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouthport QLD
See all answers

Tida

Tida Sydney, NSW

Excellent customer service

published

Debbie of The Bidet Shop really helped me sort out my problem with our bidet which was not working properly. We had guests arriving from overseas so I was concerned that my guests would have no bidet or toilet seat to use. Debbie was very courteous and understanding of my predicament and made sure that the bidet arrived on time for my guests to use. Thank you so much Debbie for your help - I really appreciate your excellent customer service!

Customer Service
Return Claim MadeNo
Nick

NickSouth East Queensland, QLD

Confidence and good service

published

Mum and I have both had the BA08 for just on a year now and they are just great.
We have had a couple of teething problems, but the service from Debbie at the Bidet Shop was very reassuring and accurate. Instead of having to drive to have the unit repaired, a small fault in the end; they had a gentleman come in, uninstall, take it to the shop and then bring it back...all on the same day.
This was just great. Took a lot of worry out of the process.
The units themselves are just wonderful.
It is a fantastic and most hygienic way to cleanse. Well done Bidet Shop.

Steve

SteveCanberra Central 2602, ACT

Excellent Customer Service

published
Product Quality
Customer Service
Return Claim MadeNo

lerr

lerrCentral West, NSW

  • 2 reviews

Sadly disappointed

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBidet Shop Southport
See all answers
3 comments
The Bidet Shop
James B.The Bidet Shop
lerr
lerr

Thank you James, have since spoken to Marc who was very helpful and as a result, I have tried a few methods suggested by him and myself, by taking out batteries in the remote and resetting. It now seems to be functioning much better.

lerr
lerr

Justin H.

Justin H.South East Queensland, QLD

Terrible customer service

published

I returned a Sprayer that was unused and in original packaging, it was a battle to get “Approval” for the return and when I finally received my money back nearly two weeks later they have kept $12, I will not be dealing with The Bidet Shop Southport again.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationSouthport
See all answers

Thankyou

ThankyouSouth East Queensland, QLD

Customer Service

published
Customer Service
Return Claim MadeNo
Store LocationGold Coast

Jenny

JennySouth East Queensland, QLD

Should have done it years ago

published

I've had the Hyundai two years and couldn't be happier. They were easy to deal with and their after sales service has proved excellent. I recently had a problem with a filter and their response was swift and generous.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAustralia Fair, Southport, Qld
See all answers
Trish81

Trish81Mid North Coast, NSW

  • 29 reviews
  • 13 likes

Don’t last

published

Firstly the Coway was not easy to install! Got a plumber who took an hour. After three years it stopped working. Good they provided packing to send it back to be fixed although cost a few hundred dollars. Roll on a year and it’s stopped working again. I’ve got to decide whether to spend another few hundred dollars as so far it’s cost me $2000.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBrisbane
See all answers
Dale

DalePerth, WA

Nothing worse than a cold toilet seat in winter

published

We have a Hyundai HDBR1500R installed for over 6 years now, no problems with it , winter mornings are not so unpleasant when there is a nice warm seat waiting with all the other little special treats.

Return Claim MadeNo

Danny

Danny

  • 2 reviews

Great, cordial service!

published

1 March 2019
Ordered 2 sets of coway R15 bidet yesterday and was promised to have them delivered 4 days later. Still waiting for it. Customer service was very good with all my questions about the product well answered by Linda. No comments yet about the product.

Return Claim MadeNo

Friendly & Great Customer Service

published

Just ordered a Coway Bidet and thanks to Linda Reid for helping determine the correct model suitable for existing toilet bowl. Efficient and friendly customer service. Thank you Linda - much appreciated.

Return Claim MadeNo

KaG

KaGSunshine Coast

  • 2 reviews

Fantastic service

published

Ordered a replacement remote by phone last Thursday pm and the remote was at my door in less than 24 hours. Can't beat that!

Thanks to Linda Maree for the very friendly and efficient service in achieving this!


Suzanne

SuzanneGreater Melbourne (Metropolitan), VIC

  • Verified customer

Excellent and reasonably priced service of Coway bidet which was out of warranty

published

We have a well used Coway bidet which was several years old and in perfect condition apart from a leak and also a non-functioning remote transmitter. It was out of warranty. I posted it from Melbourne to The Bidet Shop. after discussing the options, and was delighted to receive it back today having had the leaking water tank replaced and the wireless receivers repaired or replaced for a total cost of $200. The instructions on refitting and removing the piping were also excellent.

Vicki80

Vicki80Southern and Hills, SA

  • 23 reviews
  • 1 like

Top quality bidet toilet seats, great customer service

published

About 12 months ago bought one of their washlet (bidet seats), Eco R500 (was Hyundai at the time) and it is fantastic, all functions work well, and the remote control very reliable. Rang customer service recently as having a new toilet base installed, and was advised I may need different fitting screws which they would pop in the mail for us. Wonderful customer service! Thankyou Bidet Shop ladies.

Sandra Mellis

Sandra MellisPakenham

  • 3 reviews
  • 1 like

Perfection

published

Absolutely marvellous for my husband who is not well. It has made his life so much easier and able to relax more.


Max Holloway

Max HollowayBrisbane

Very friendly customer service lady

published

I had a big issue with the plumbing in my wall for my bidet. The lady I spoke with on the phone was very supportive and helped me solve my issue. I then was able to get he plumber to fix it with ease.

I see a lot of bad reviews about the customer service on here but to me they were great.


Great Item and Great customer service

published

We've purchased a second Hand Sprayer we were so impressed with the first one. East to use and combine with the unique water diverter tap arrangement makes this product a winner in our book.We initially had a problem with the sprayer, the problem was dealt with promptly and to our satisfaction. We will buy again from The Bidet Shop.


Excellent product and service!

published

These guys have been so good to deal with even down to emailing me any information I wanted... The BA13 is a really good bidet and is designed really well to be strong and to not waste energy and time! Thanx, Lindy and the others at the Bidet Shop and when we decide to get a new one we will definitely come back to you! Great job!


John

JohnVarsity Lakes

  • 2 reviews
  • Verified customer

We love our Bidet from "The Bidet Shop"

published

Awesome Bidet and excellent followup service. Any issues have been solved quickly and efficiently by the Bidet Shop Team - we now own two units!


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Questions & Answers

Laurel M.

Laurel M.asked

I am redoing my bathroom and need to buy a new toilet. I am wondering if there any "perfect fit" toilets that I should look at for the Coway BA-13B bidet - either the regular or the elongated? I'd prefer not to see porcelain when the top is lifted.

No answers

Brian P.

Brian P.asked

retro fit a bidet toilet seat that has aheated water system, what models do i look for and a prices

2 answers
Dale
Dale

The model we bought and installed was an ECO BIDET,EB-R500, it ticks all the boxes,price was about $900,(don't quote me)

The Bidet Shop
James B.The Bidet Shop

hI Brian we hold a range of 6 retrofit bidets with warm water system, prices from $590 upwards


Keith Jones

Keith Jonesasked

Why does my Conway bidet seat cracking. I am on my fourth in seven years.Keithgj6@gmail.com

1 answer
Maree
Maree

it may be how you sit or the way it may have been installed ?


Get an answer from our members and The Bidet Shop representatives

Details

CategoryPhysical Shops and Bathroom Shops

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