123 reviews
I've ordered from the Bidet Shop many times, however their website has stopped offering PayPal as a payment option. A call to customer service confirmed the website is "flaky" when it comes to making payments and they offered to take my credit card details over the phone. No thanks! I'm a little disappointed given how long I've been a customer but I take credit card security seriously. I'd rather pay double with Cass Brothers. Show details
Had an issue with the bidet. I rang and spoke to Narvin. His advice was clear and logical and now the bidet is working even better than before. Excellent customer service Show details
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We bought our Coway Bidet N19357 from the Bidet Shop in Australia Fair around 13 years ago via our builder doing our renovations. It was working perfectly for about 4 to 5 years however after that time it stopped working. I phoned the Bidet shop then asking if they could service it for me at home in Brisbane. Too far, they said. I kept calling… Read more
them when I could over the years, I have been looking after my recently passed 94 year old Mother for 10 years so my time to keep calling was limited. Their after-sales service does not exist. Please can anyone help me by directing me to someone who could find out what the problem is and fix it. I'm sure it isn't a major job.
Reviews with attachments
I wish I’d got one sooner – Excellent service from The Bidet Shop. Rick, Jack and particularly Narvin were fantastic - helpful, answered all my questions and made the purchase process easy. I got the Coway BA13B bidet and I’m very happy with it. A plumber replaced my toilet seat with the bidet seat. It is easy to use and the features are worth every cent. I will buy again. Show reply
Very pleased with the Eco Bidet R-500 + 3-in-1 arms accessory – I purchased the Eco Bidet R-500 and the 3-in-1 arms accessory from The Bidet Shop at the end of January 2023 for my elderly mother. The sales representative who helped me make my purchase was excellent as I had a number of questions as I didn't know much about bidets. The install guides and video instructions provided were great as the plumber I… Read more · 1
employed had not installed one before. We have been using the bidet for several weeks now and my mother has been slowly getting used to it. The removable remote control is another great plus to this bidet.
DISAPPOINTING PRODUCT. WONDERFUL STAFF – I had a bidet for 12 years and it was never noisy or had an issue. The newer models are totally different. Noise is acceptable. The display models are the old noiseless models different to the newer models. I EMPHASISE THE STAFF ARE WONDERFUL. The standard of product to me is less than the higher standard of previous models. Show details
Coway Seat cracked – The seat has cracked on the bottom where the rubber stopper is. I talked with The Bidet Shop where we bought it and they said it is not a fault - though in an email they state that they had seen this before! I asked friends who had one installed after using ours and lo and behold the same damage on their seat. The Bidet Shop offered to sell me a… Read more
new seat half price saying that is the price they sell them to to customers who purchase from them.
It clearly is a manufacturing fault as there is nothing behind the rubber stopper giving it strength hence a new seat is not going to fix the problem - will just add another seat that will crack! We should not have to pay for a new seat (that has reinforcement where needed) at all.
Has your bidet seat got this sort of damage? see photo
Latest follow-ups
The service, help & patience of the staff at this shop can not be faulted. One particular staff member I must mention & that is Narvin..he went above & beyond anyone I have ever dealt with so thank you again Narvin!! If you need any products & help, this is the shop to go to!
Follow-up · I purchased a replacement Bidet seat and if you have ever tried one, you will know why I love it! A handyman friend removed the old one & reinstalled the newie with ease & not the seat works really well!
Positive reviews
I have used The Bidet Shop for quite a few years to supply my bidets, filters and parts. Recently, I received outstanding customer service from Narvin who went to great length to make sure my bidet problem was resolved. He was confident and very thorough in trying to resolve the problem through the technical staff. The problem was solved. Very impressed. Show details
Narvin was a customer's dream easy to talk to and great knowledge of their products I really cannot recommend The Bidet Shop and Narvin highly enough thank you Narvin. Show details
Excellent Service and Support – I was extremely happy with the service I received. Kevin from the sales team was professional and most helpful. He solved my problems and organized for the item to be required to be dispatched almost immediately. Strongly recommended. Show reply
Negative reviews
*** Non Existent After Sales Support *** Earlier this year in May I sent The Bidet Shop an email enquiry regarding an issue I had with a bidet that I purchase from them. After not receiving any response, I followed up my enquiry with phone calls and further emails but was still given the runaround. As a result, I decided to submit a poor review… Read more
on ‘Product Review’ at which point I received a call and some actual assistance.
Why did it take a poor review for them to take some action?
What should’ve been an easy task ended up being incredibly difficult. In saying that, my matter got resolved and I decided to remove the poor review - since i’m a nice guy and all!
Anyway, on the 11/09/2025, I sent a new unrelated email to sales@thebidetshop.com.au enquiring about a further issue I had with my bidet.
I’m well aware that my bidet was out of warranty but i wasn’t looking to lodge a claim - I was simply seeking advice on how to diagnose an issue, and was prepared to pay what I had to in order to rectify it - even if that meant buying a completely new bidet. I made that clear in my email.
At the time of writing this review, I have not received a reply or any acknowledgement from them - just like before. Bet you my email went straight to the trash.
I will not be chasing it up this time around, instead will be taking my business elsewhere.
You think for a company claiming to be the largest bidet store in Australia, that they would have standards in place when it comes to customer service and online support. Disappointing.
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Ignored – I was looking for a bidet and spoke to Peter, who asked me to send him photos of my toilet. I did as requested and have been ignored, even though I tried to contact him and ask why. Ignoring a customer is the height of rudeness.
Hello Oscar, our apologies if your emails have… Read more (+6 replies)
Service wait for repairs 23 days – OUr Bidet decided no to flush last week, 4th July. since then I have dealt with Navin, who has been most helpful but the first available technician we can get is July 27th between 12 -1pm. This is the 5th bidet we have purchased from the Bidet shop, no problems previously but now... 23 days to get a technician here. Personally this does just… Read more
not stand up, we think they do not have actual technicians and have to source them from somewhere else, hence the wait time. Not happy Jan... will not be buying another from this store and will definitely not recommend this company of product.
Hello Faye, I have double checked your booking… Read more (+1 reply)
Recent reviews
Fixing problem – After a mix-up in filter numbers Bidet Shop offered an exchange with no extra cost, phone call was very polite and helpful. Correct filters were dispatched without hazel. Show details · 1
The Coway Bidet – I am delighted with my Coway bidet which have used for over 15 years .The after sales service from the staff at the Bidet Shop can not be faulted. I would recommend these bidets to anyone interested in the Japanese cleansing system. Show reply
Great outcome – I had a couple of hiccups getting the repair done, however mostly my fault and the Bidet Shop went out of their way to rectify everything. My conclusion is this organisation is a high quality company and would not hesitate to recommend. Show reply
Fantastic service – I had a phone-after sales service call and was very happy with the help that I received it was amazing. Could recommend The Bidet Shop as giving tremendous service. Show reply
Don't go anywhere else for a Bidet! – I have dealt with The Bidet Shop on a few occasions and it has always been a great experience. From the reception to the Customer Care, Narvin in particular is my go-to guy, they have always been fairly priced with great service. Nothing is a problem. I can't rate any higher than 5 stars, would if I could. Show details · 1
Great service in organising repair – The Bidet Shop has twice looked after us. First they suppled an alternative mounting to suit our new toilet pans. Then when we had a problem with one of the units, they repaired it straight away. No questions, no stuffing around. Great, quick service. Would recommend them and would buy again if needed. Show reply
Awesome Friendly Efficient Service – First class friendly and efficient service. Was able to find what I needed on the website, confirm with customer service agent (thanks Jess!), order and pay and have it shipped in minutes. Fantastic team. Highly recommend The Bidet Shop! Show reply
Find out how The Bidet Shop compares to other Bathroom Shops
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Not just good at sale it was great after service – The bidet has got something wrong.Care consultant Rory explained clear and gave me right indications what should I do.The bidet was fixed so quick and came back safety.He and mechanic team were prompt job. Almost shops are just sale, not very keen to do after service or charge a lot to fix.The bidet shop was impressive. Show details · 1
Fantastic – Rory was friendly, extremely helpful and knowledgeable. The follow up email confirmed and explained things thoroughly. Videos were also sent that were easy to follow. Rory was patient whilst listening to my explanations and needs Show reply
Love our new bidet – Recently purchased the CowayBA08. Took a little while to get used to all the features and getting the right settings. Narvin was so helpful all the way and with the help and advice given in conjunction with our OT, I just love it and it's the best thing we have purchased. The service was excellent. Show reply
Exceptional Customer Service – From day dot I was put in touch with Narvin. My Bidget was spoilt. He went over and beyond to explain the process. It was followed to the T. Narvin’s communication was exceptional. I knew what was going to take place and when even before it happened. After it being repaired and sent Narvin touched base to see how it was. It did get faulty again… Read more · 1
and omg the customer service I received was exceptional from Narvin again. He can just make you feel so calm abt something so dear being spoilt by giving such exceptional support and executing what he commits to.
Best Bidet Service – Service has been very good, communication via email, and the repairs required on our Bidet were done in a timely manner, and all correspondence dealt with in a friendly and professional way. Thankyou from W A. Show reply
Bidet toilet seat – We purchased the product some 14 years ago & had good service from it in that time. Some maintenance was due & after discussions we were able to have a technician come to our home to make necessary replacements & repairs to totally refurbish the bidet. Show details · 1
Excellent customer service – Dear Bidet Shop team, I wanted to write and thank you all for the incredible service that I have received at your store. Since I first called, regarding the problem with this toilet, I have had the most courteous and professional attention from each and every person. This culminated in one of your team (Luke) staying back over an hour after… Read more · 1
the store closed last Friday, in order to ensure that I went home with a toilet! Amazing. I am so grateful for your efforts to repair the issue, and the way in which I was given a refurbished unit at no cost when the problem couldn’t be rectified. You have gone above and beyond and I am most appreciative. Warm regards,
Karen A
Great service and support – Excellent service when both buying a new Bidet and spares for repairs After many years of dealing with The Bidet Shop, I can vouch for the quality of the product, and more importantly for the after sales support. Narvin’s technical support is without doubt second to none and more importantly quick to provide help when required. Everybody at the Bidet shop have been outstanding during all those years I have dealt with them. RECOMMENDED Show details · 1
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Hello Mama, we are sorry to hear that you are not… Read more