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The Bidet Shop
4.0 from 46 reviews · View Statistics
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Reviews

  • Product Quality
    4.1 (16)
  • Return Claim MadeYes (1) · No (22)
  • Customer Service
    4.3 (19)
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TNT
TNTSouth East Queensland, QLD

great products and after sales service

published

We bought a Coway bidet from the Bidet Shop more than 6 years ago. It works perfectly. Before that we bought a Hyundai bidet more than 10 years ago. The staffs are always helpful both on the phone and at the shop in the Gold Coast. Their technicians know their products well and was able to check out problems and fix them at the shop promptly. Recent I broke a small plastic collar at the water inlet when I transferred the bidet to a different bathroom. They were able to quickly identify the part over the phone and offer to send me a replacement free of charge.

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Rodney
RodneySouth East Queensland, QLD

Excellent customer service

published

Narvin is excellent. He was never aggressive in his sale approach and was extremely helpful in providing product information and advice. Highly recommend Narvin.

  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
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Tony
Tony
  • 2 reviews

Superior after sales service plus top quality product

published

Vovo Bidet has worked flawlessly since purchase. A recent service was organised by Jessica and conducted professionally by two helpful and friendly representatives (shout out to Heath and Angus). Jessica is a great organiser and a treat to deal with. Not only is the product well worth it but the quality of after care makes purchasing it over competitors compelling.

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Liz
LizSouth East Queensland, QLD
  • 2 reviews

The Bidet Shop

published

Service and friendliness at The Bidet Shop was excellent Gavin helped me to add extras to my bidet was brilliant with a wonderful personality

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Surgical S.
Surgical S.South East Queensland, QLD

The products and service from The bidet shop in Australia Fair is excellent

published

I have been customer of The Bidet shop for 9 years and I found them very friendly , helpful and their products and service is second to none- they are excellent. Although it is easy to install Bidet but I have always use their staff to come to my home and install Bidet for a small fee, which is reasonable. When I have had some issues with Bidet either they have repaired it or replace it without any hassle..

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RJBG
RJBGSouth East Queensland, QLD

Devine product & Before & After Sales Service

published

I have had many bidets over my life time and they have all been fantastic! When I moved back from Japan, I decided to try something different and went in store to The Bidet Shop. I have to say, the customer service is outstanding and their attention to detail to ensure you receive the correct bidet for your personal needs is magnificent. The staff are friendly, assertive and extremely helpful with any and all questions or queries. The after sales customer care team are fantastic as well! Thorough trouble shooting was a breeze and the repair process was even quicker! I sent my bidet off and had it back within 3 days. I have to applaud the entire bidet shop for their excellent service and FANTASTIC products! Thank you all!!!!!

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E.K.S
E.K.SSouth East Queensland, QLD

I love my Bidet

published
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JWP
JWPSouth East Queensland, QLD
  • 5 reviews
  • 1 like

Proud owner of 3 Ecco 200 toilet seat/bidet units

published

Cherie, Jess, Chloe, Jun[service] absolutely brilliant! I have had one unit for a while and bought 2nd for when I got home from hospital recently and have just ordered a 3rd! They are the ECCO200 units and having travelled to Japan a few times find I cant do without, unbelievable product and people at the Bidetshop. Had minor warranty issue on first one[my fault!] but they fixed and returned almost overnight.
Thank you, Jeff Penny, Carindale, Qld

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Terry J.
Terry J.
  • 12 reviews
  • 3 likes
  • Verified

Expensive and Unreliable Bidet Seat - Satisfactory Customer Care but decided against a 3rd warranty repair

published
  • Product Quality
  • Customer Service
The Bidet Shop
James B.The Bidet ShopSend a private message
Terry J.
Terry J.
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Helpful solution

published

My elderly father had a stroke and had particular toilet needs. Kaisha at the Onehunga Bidet shop was very helpful with her extensive knowledge. She recommended the BA08AE which has proved to be good for my father’s needs.

  • Product Quality
  • Customer Service
The Bidet Shop
James B.The Bidet ShopSend a private message

Thank you Peter we are always thankful to receive notice that our staff are helping people in need it makes our day to hear this thank you again

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Biff Gaia
Biff GaiaRichmond-Tweed, NSW
  • 2 reviews
  • 2 likes

Coway Seat cracked

published
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Debra
DebraPerth
  • 25 reviews
  • 16 likes

Handspray kit - no installation instructions

published
  • Incentivised Review No
  • Return Claim MadeNo
  • Store Locationonline
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Desparrado
DesparradoHelena Valley
  • 5 reviews

When we go away on holidays the thing we miss most of all is our Bidet.

published

We have had our Coway Bidet for well over 10 years now, my wife bought it for me as a Birthday present, the best Birthday present I have ever received.
James Bower and his Bidet shop have been terrific to deal with, thoroughly recommend them if you are contemplating purchasing a Bidet.

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Tida
Tida Sydney, NSW

Excellent customer service

published

Debbie of The Bidet Shop really helped me sort out my problem with our bidet which was not working properly. We had guests arriving from overseas so I was concerned that my guests would have no bidet or toilet seat to use. Debbie was very courteous and understanding of my predicament and made sure that the bidet arrived on time for my guests to use. Thank you so much Debbie for your help - I really appreciate your excellent customer service!

  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
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Nick
NickSouth East Queensland, QLD

Confidence and good service

published

Mum and I have both had the BA08 for just on a year now and they are just great.
We have had a couple of teething problems, but the service from Debbie at the Bidet Shop was very reassuring and accurate. Instead of having to drive to have the unit repaired, a small fault in the end; they had a gentleman come in, uninstall, take it to the shop and then bring it back...all on the same day.
This was just great. Took a lot of worry out of the process.
The units themselves are just wonderful.
It is a fantastic and most hygienic way to cleanse. Well done Bidet Shop.

  • Incentivised Review No
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Questions & Answers

Mim G.
Mim G.asked

How do I turn light off on r500 please

No answers
Margaret H.
Margaret H.asked

Where is a bidet store near me

1 answer
The Bidet Shop
James B.The Bidet ShopSend a private message
Joan & John
Joan & Johnasked

How do I order a filter for the best present I ever bought myself.. ie a EB-R500 ....Cannot find that section.
Joan

1 answer
The Bidet Shop
James B.The Bidet ShopSend a private message

hi Joan glad your enjoying your bidet pls call 1300243387 and we can deliver it to your home

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