- Verified customer
Expensive and Unreliable Bidet Seat - Satisfactory Customer Care
I bought a Coway Bidet toilet from the Bidet Shop that was expensive being a base model seat and I thought it would be of superior quality. Unfortunately, It has been unreliable for the period of ownership. It stopped working around 18 months and based on the symptoms the technician sent me a new diverter valve. I agree to this as I am reasonable handy and there was the inconvenience of having to pay for packaging and being without the seat for sometime.
I had to open the seat case, disconnect some circuit boards and tubing, but after an hou...r & a half the job was done and it was fixed. Another 9 months and it started playing up again. I waited for it to fail completely but no such luck this time, and because the symptoms are intermittent , I have to send it back to them for another repair. It came with 3 years warranty 2 years standard and an extra year the sales person threw in as an alleged bonus. Well despite the warranty supposedly covering postage for repair, evidently for the bonus warranty they charge you $60 upfront for postage and handling. I also had to buy a box to package the seat in as well. I am in Brisbane and they are at the Gold Coast so I am paying for postage both ways and then some as well. Blatant money grabbing in my opinion. The seat is also cracking around the base and and in general not wearing well considering it has light use in a no kids house. After-note: Second repair was turned around in 2 days after they received it. I should get the seat back early next week after posting it to them. I am happy with this service. They phoned me with an update too. To be frank although they are fulfilling their customer service obligations a new unit would have been a great initiative given the markup they must make on these. I would not recommend the Coway brand or the Bidet Shop and I will be going elsewhere, probably all too soon for a replacement. However, If I get another 3 years trouble free out of the seat (around 6 year in total) then I will update this review to an okay rating. A six year service life works out about $120 a year for ownership including the $60 handling fee. I have friends with Japanese made bidet seats that have been trouble free in excess of 12 years. I might pay extra for a Japanese one next time. I went with the Coway based on its simplicity and attractive styling, but having 2 issues in less than 3 years is really disappointing.
My elderly father had a stroke and had particular toilet needs. Kaisha at the Onehunga Bidet shop was very helpful with her extensive knowledge. She recommended the BA08AE which has proved to be good for my father’s needs.
Coway Seat cracked
The seat has cracked on the bottom where the rubber stopper is. I talked with The Bidet Shop where we bought it and they said it is not a fault - though in an email they state that they had seen this before! I asked friends who had one installed after using ours and lo and behold the same damage on their seat. The Bidet Shop offered to sell me a new seat half price saying that is the price they sell them to to customers who purchase from them.
It clearly is a manufacturing fault as there is nothing behind the rubber stopper giving it strength ...hence a new seat is not going to fix the problem - will just add another seat that will crack! We should not have to pay for a new seat (that has reinforcement where needed) at all. Has your bidet seat got this sort of damage? see photo
Handspray kit - no installation instructions
We bought the Retro handspray kit in April 2019 for $199 for our elderly dad. But it came with no installation instructions. We spoke to The Bidet Shop for assistance but even with their instructions at the time, my sister and I still couldn't install it and we gave up in the end. Dad ended up moving into a nursing home so it was never used. I checked the website in April 2020 as I wanted to give the handspray to someone else to try and there are still no instructions there, even though on the website page for Retro handspray kit it says "All y...ou need is a spanner click here for installation page" but if you click there it doesn't take you to any installation page. I cannot review the actual product because we never got to use it. Whilst we weren't able to install the handspray, I've told the new owner if he needs help installing that The Bidet Shop sent me some photos of installation or he could try ringing their 1300 number. 2 of the 3 staff I spoke to were very helpful, but one lacked any customer service skills.
When we go away on holidays the thing we miss most of all is our Bidet.
We have had our Coway Bidet for well over 10 years now, my wife bought it for me as a Birthday present, the best Birthday present I have ever received.
James Bower and his Bidet shop have been terrific to deal with, thoroughly recommend them if you are contemplating purchasing a Bidet.
Excellent customer service
Debbie of The Bidet Shop really helped me sort out my problem with our bidet which was not working properly. We had guests arriving from overseas so I was concerned that my guests would have no bidet or toilet seat to use. Debbie was very courteous and understanding of my predicament and made sure that the bidet arrived on time for my guests to use. Thank you so much Debbie for your help - I really appreciate your excellent customer service!
Confidence and good service
Mum and I have both had the BA08 for just on a year now and they are just great.
We have had a couple of teething problems, but the service from Debbie at the Bidet Shop was very reassuring and accurate. Instead of having to drive to have the unit repaired, a small fault in the end; they had a gentleman come in, uninstall, take it to the shop and then bring it back...all on the same day.
This was just great. Took a lot of worry out of the process.
The units themselves are just wonderful.
It is a fantastic and most hygienic way to cleanse. Well done Bidet Shop.
Excellent Customer Service
Our Coway BA 13-B seat developed a crack, and a section of it broke away. Disappointing, but the unit was 5 years old, and has given good service.
I Inquired about a replacement seat, and Debbie Hunter went through how to specify the right replacement (recognising the mistake I had made in measuring along the way). Replacement was reasonably priced, and arrived in Canberra in two business days.
Debbie sent me a video outlining how to fit the replacement, which while it initially seemed daunting, was easy to follow and worked well. I was comf...orted when Debbie said that if I was having trouble with the video she'd get 'someone on the phone and walk me through it'. Fortunately this was not necessary. My experience with the Bidet Shop, dealing with Debbie in particular, has been extremely positive
Have just purchased a ECO EB-R500 seat, which was not cheap. Had good advice from Marc about which one to get and where I lived. The product came in good order and time and I was very happy. Got a plumber to install so there would be no problems and have now been using for a week. However whilst the water wash works well and I am able to set water to warmth I need, this is not the case with the airflow. The air vent is on one side and comes out at a low breeze and is just warm at the bowl entry, however, by the time it reaches me it is cool...and does not get warmer when setting higher as advised in the instructions. Also it does not dry me at all. I still need to wipe myself, which, I feel, defeats the whole purpose. Spoke to H.O on Saturday as I didn't know if this was a problem or not, but it seems this is normal as in a colder climate, the bowl is quite cold and has a fair bit of space to fill beforehand. Was also told that the air could not bee too warm as it could hurt young children and aged users. Well I am an aged user and as I can set the water warmer, I don't understand why I can't have the air warmer as well. Has anyone else had this problem??
Terrible customer service
I returned a Sprayer that was unused and in original packaging, it was a battle to get “Approval” for the return and when I finally received my money back nearly two weeks later they have kept $12, I will not be dealing with The Bidet Shop Southport again.
I am writing a Customer Service review as all intercommunication was done over the phone and I am awaiting for my goods to be delivered as I type.
I would like to thank Lisa Maree for her wonderful and easy way of listening to the wishes of her Customer - me!
My purchase was sorted following my receipt of a catalogue.
For example, with the use of my phone photos of my toilet in-situ, showing rear, side and available power and a phone photo of all required written measurements, I was able to place an order with her. She was helpful, suggestin...
Should have done it years ago
I've had the Hyundai two years and couldn't be happier. They were easy to deal with and their after sales service has proved excellent. I recently had a problem with a filter and their response was swift and generous.
Firstly the Coway was not easy to install! Got a plumber who took an hour. After three years it stopped working. Good they provided packing to send it back to be fixed although cost a few hundred dollars. Roll on a year and it’s stopped working again. I’ve got to decide whether to spend another few hundred dollars as so far it’s cost me $2000.
Great, cordial service!
1 March 2019
Ordered 2 sets of coway R15 bidet yesterday and was promised to have them delivered 4 days later. Still waiting for it. Customer service was very good with all my questions about the product well answered by Linda. No comments yet about the product.
- Verified customer
Excellent and reasonably priced service of Coway bidet which was out of warranty
We have a well used Coway bidet which was several years old and in perfect condition apart from a leak and also a non-functioning remote transmitter. It was out of warranty. I posted it from Melbourne to The Bidet Shop. after discussing the options, and was delighted to receive it back today having had the leaking water tank replaced and the wireless receivers repaired or replaced for a total cost of $200. The instructions on refitting and removing the piping were also excellent.
Top quality bidet toilet seats, great customer service
About 12 months ago bought one of their washlet (bidet seats), Eco R500 (was Hyundai at the time) and it is fantastic, all functions work well, and the remote control very reliable. Rang customer service recently as having a new toilet base installed, and was advised I may need different fitting screws which they would pop in the mail for us. Wonderful customer service! Thankyou Bidet Shop ladies.
Questions & Answers
How do I order a filter for the best present I ever bought myself.. ie a EB-R500 ....Cannot find that section.
do you have a plumber in melbourne area that specialises in installing and/or fixing problems with the Coway BA-13A bidets? love the product but no water coming out of the nossle anymore. had 2 plumbers already come and look and could not get it working again
I am about to purchase an eco r 500 bidet and need to have an electricity point close by. Do I need to have it hard wired or will a 3 pin wall plug be ok
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