Regency Screens

Regency Screens

 Verifiedregencyscreens.com.au
Regency Screens
4.0

357 reviews

PositivevsNegative
76% · 27087 · 24%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
4.4
Customer Service
4.6
Timeliness
4.5
Job Satisfaction
4.7
Rates and Fees
4.6
Shipping
5.0

Reviews

357 reviews
Frank C.
Frank C.Greater Melbourne (Metropolitan), VIC
  VIC

Great service and great products,

Great experience; Office coordinator confirmed appointment in advance. Sales Rep was excellent, confirmed requirements, check measured, colour confirmation on time as well. He made himself available for any queries. Installers were excellent as well, very professional and experienced.
Max Massella
Max MassellaGreater Melbourne (Metropolitan), VIC
  VIC

Not honouring warranty under expectation of reasonable durability

This is what they claim:
With decades of expertise, our products and services come with an industry-leading warranty.
My experience is terrible & would not recommend. They don’t honour warranty’s due to their rigid date policy. Not sure how a wardrobe that has been installed 2 years ago & then only used for 12 months & the product fails stands up to honouring a warranty.
For a so called premium company their after sales service is horrible. Show details
Adeline L.
Adeline L.
  VIC

Amazing experience with Regency

The service provided by team at Regency has been amazing.
Lachlan for answering promptly to our enquiries and coming onsite to measure, quote and provide advise to our wardrobe, study room, nook and shower screens.
The installation service organization and communication from Steve also is superb. Workmanship on the installation is fast, high quality and the end products looks amazing.
Overall experience with Regency has been 5 stars, from sales to logistic to workmanship.
Highly recommend Regency to everyone for your next Renovation project.
Rates and Fees
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Peter B.
Peter B.
  Regency Screens

Regency Showerscreens need a "decent shower"

Paid 50% deposit with remainder at installation.
Then told it must be full payment b4 commencement due to "Policy Change".
Declined saying I will honour our agreement.
They said ok to only then seek payment b4 installation.
Declined saying tell me the date of installation & I'll be there with the remainder as originally agreed. Only option was to seek refund.
Said yes but will take up to 4 weeks.
I challenge Regency to simply honour their agreement... Show details
Sally S.
Sally S.Murray Region, NSW2 posts
  NSW, Albury

Great Wardrobe space and Great Service

Great installation worked quickly and efficiently. Looks great and will work well for us.
We chose a demo one as it was the colour we wanted and wow it looks good and they made changes to make it work in the space we have. Very pleased Show details
Job Satisfaction
Kristy M.
Kristy M.3 posts
  NSW, Albury

Amazing cost and service

We got a quote from regency, because locally it was $1500 more for a similar product. They say shop local but this was not reasonable for us. I hope Regency continues to provide our area with there services because I will certainly recommend them !! Show details
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Nora W.
Nora W.
  QLD, Coorparoo

Shocking

Five goes to install and still wrong. From rep measuring wrong, bad manufacture, shocking first install, rude first installer (rude to me and shouting at apprentice), then attempted remanufacture with door done wrong way round (again), then reinstalled with frame strip missing, now strip installed but buckled at the bottom and still have bowed door. This has taken in excess of 20 emails, about as many phone calls and a great deal of patience without a suitable outcome. Show details
Customer Service
Rates and Fees
Regency Screens
Regency Screens   DM   
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Paula
Paula2 posts
  NSW, Albury

Great service & products

Everything went very smoothly from Matthew in the showroom to Rohan the installer for both our sliding shower screen & wardrobe fit out. Very professional, reasonably priced & good service. Highly recommend Regency Albury Show details
Timeliness
Penelope S
Penelope SMurray Region, NSW2 posts
  NSW, Albury

Superior service and product

Received exceptional customer service and product knowledge for the best possible bathroom renovation outcome. The shower screen design is functional and aesthetically appealing and adds value to the overall bathroom experience goals. I rate my overall Regency Screens shopping experience FIVE STAR!

Note: I’ve bought products from the opposition in the past that simply failed me. However, Regency Screens attention to detail have provided extra confidence that I have invested in the best product suited to my needs, design and budget. I’m very HAPPY! Show details

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Mel
MelMurray Region, NSW2 posts
  NSW, Albury

Thrilled great job and thank you

hi Melissa just a note to say thank you, we were thrilled to see the shower screens.
great job and thank you for all your hard work and help through the build process it was appreciated
lou + rob Show details
Paula
Paula2 posts
  VIC, Bendigo

Great service

Great service & pricing. Prompt quote & easy to deal with. Friendly and knowledgeable installer Show details
Celia W.
Celia W.Greater Melbourne (Inner), VIC
  Verified Regency Screens

Great shower screen

Lachlan from Regency was responsive at all stages of the project. The team did a great job of a tricky installation and the shower screen looks good and works well Show details
R S
R S4 posts
  VIC

Terrible experience trying to get a quote

Called 3 times and submitted an online enquiry as well, but 3 months on no one has ever contacted to do a measure and quote of a new shower screen. Terrible business. If they treat new customers like this, imagine how they will treat you with warranty issues once they have your money!
Luke
Luke
  VIC

Fantastic, high quality finish

Lachlan offered a terrific service throughout my entire experience with Regency and the final product matched the quality of the customer service! Show details
David
DavidSouthwest, VIC2 posts
  VIC

Perfect from start to finish

Needed to replace old Shower screens so I contacted regency via there online query form.
They were responsive and professional and had a guy come and do a measure up to confirm requirements for final quote.
Screens were made and installed promptly and with professional attention to detail.
Screens look really good and have really improved the look of our bathrooms.
Job well done! Show details

Questions & Answers

Samer S.
Samer S. · Regency Screens

Do you sell this frameless shower screen below, if yes please may I get a quote?
https://shop.showerland.com.au/collections/frameless-shower-screen-sydney/products/frameless-corner-l-shape

Clyde
Clyde · Regency Screens

Need your correct email to request a part.
Weather strip below shower screen door is splitting.
Shower screen was installed approximately 3years ago from Oakleigh South branch.
Any ideas?
Clyde

Cookie
Cookie · Regency Screens

Hi, I have just had new tiles put in, and I think the membrane must of been broken, I need to know two things, do I remove the shower screen first or the old tiles in the shower recess( I didn't have these removed at the time I had the rest done) and the other is will I have to replace the borders if that is what you call them.

Maggie
Maggie  

Just ring Regency and Lachlan will come out and advise you

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