- Regency Screens Showerscreen
- Verified customer
Excellent prompt informed service
We first used Regency to have our robe doors installed a few years ago. They did a marvelous job. This time its time for the shower screens to be replaced. Stephen Watkins turned up again same guy who measured up our robes. He was on time, efficient and knows his products well. He gave us options of styles, heights, and extras you can have with shower screens. Quotes were done on site and and emailed through even before Stephen left our property. The quotes are reasonably priced compared to the competition. Thank you Regency
The reviewer stated that an incentive was offered for this review
My representative is always very accommodating and provides a wealth of information for my clients. The service, delivery and installation is a very seamless process. Technical support is great. Great organisation to deal with
Shower screens and mirrors for 2 unit development
I have been dealing with Regency for many years. The rep arrived on time and was very helpful advising of the best solution. Order was processed and installed at the appointed time. Good job all round.
Two wardrobes in an older home
The wardrobe does the job. Very helpful rep giving me design ideas that have been suitable for the situation of the wardrobes.
Would not use again
Now this review is based on my experience from 12 months ago so they might have got their act together since then but I doubt it. From the moment I placed my order and paid a deposit they were hopeless. I had to call 3 separate occasions to simply find out when my screen was going to be installed and that was a week past it's estimated delivery. Then when they were expected to come and install the showescreen the guy was a no show with no phone call. Only after complaining and dealing with the manager did someone come. So here we are over 2 wee...ks past the expected date I think finally I can put this behind me but nope, one of the panels was measured incorrectly and they had to get it remade. After promises from the manager it would be sorted in a few days... guess what more no shows and not even a phone call to explain why... again back on the phone complaining to him... about him. Took 2 no shows to finally get it in and within a month the door started squeaking. So even after all the rubbish service, I didn't even get a good product. I woukd never use these guys again.
- Regency Screens Showerscreen
- Verified customer
I first used Regency for the fitting of a shower screen in a new enclosure. Stephen Watkins was on time for the measure and quote appointment and the new screen fitted perfectly. I found everyone at Regency from the receptionist, Stephen and the installer to be polite, professional and helpful. I had no hesitation in arranging Regency to replace a very old shower screen at another house and I was fortunate to have Stephen again come to measure and quote. His advice and suggestions were invaluable to ensure the new installation would work perfectly. Thank you Regency.
Find another company!
I had 3 shower screens installed by them. One aluminum rail had some slight scratches on installation, which I thought would only be an aesthetic issue but after 1 year of use it is now corroding. Sent them 2 photos (clearly showing the scratch marks) but they rejected the warranty claim instantly, saying that they can see some corrosion on the front face of the rail so I must have used chemicals and not rinsed off properly - yes, apparently I failed to rinse off properly at those 2 spots on every clean over 1 year.
Even more ludicrous - those...corrosions they are referring to on the front face are just reflections of the silicon under the rail. Thats how clean and shiny the front face is. This is the level of incompetence I'm dealing with. Even though their own warranty policy states that goods will be inspected before deciding on a claim, yet they refuse to come out and have a look. Fair Trading couldn't talk sense into them so now I've lodged a case with QCAT to have the full amount refunded. Any reasonable person will see what this company is desperately trying to do to avoid a warranty claim so can't wait to see them make a fool of themselves at the hearing.
Great service and quality
We have been using Regency for years across many projects. Our most recent project included multiple wardrobes and mirrors. Our consultant, Steve, was typically helpful, solution focussed and attuned to our stylistic requirements. Measurements, designs and delivery were prompt and quality was great, as usual. We will continue to use Regency for all future projects.
Regency SHOWER SCREENS
We requested detailed information & availability on specific aspects of your screens.
Your team commencing with your receptions and sales/ tech. people, Leeann Thomas and David Cahill were most helpful, had a wealth of product knowledge and great people skills.
Regency is a must stop when considering home improvements.
Fantastic service outside of Warranty
Three year old shower screen and frame. Small section of powder coating peeled away. Went to Regency to enquire how I might touh it up given the screen was well out of warranty. However, staff informed me the coating should not come off. Asked me to send them photos for them to submit to manufacturer for consideration of warranty repair. Response was affirmative in that the full section would be replaced. No charge for service. I was very surprised and expressed my grateful appreciation of their assistance. New section was installed last week and shower looks brand new. Bonus and we will certainly continue to do business with Regency.
Flexible, friendly team
Thanks Stephen and the team for being so helpful, accommodating, friendly and tidy. So happy with the finished product and really appreciate you changing the design last minute to facilitate my vision. Also really appreciate you coming back for free to add in a safety stopper so my 10month old would stop pushing the glass door in. Very responsive and reliable. Love your work!
Practical and visually appealing
We are very happy with the professional service delivered by the Regency team. They doubled up on making sure we have a practical solution that fits well in the space and has visual appeal. Combined with great service and professional installation, we now have a working solution. Many thanks!
Happy with the end result.
Large job for wardrobes in 3 rooms. Stephen Watkins who measured & quoted (from Coorparoo) was very easy to work with & extremely helpful. The installers, Phil & Michael, worked super hard & were very accommodating. Organising the install, & the timing of the install, was a little fraught but it all worked out in the end.
Very poor quality, installation, communication, company organisation!
Very poor quality, company organisation and communication. Regency has come to measure, install and fix our shower screen 8 times. Poor communication for when they were attending and had to chase myself. On occasion at the time they were meant to arrive received a phone call to say the parts just weren't in the van, very disappointing after being home all day. Very poor fit initially on install day, remeasured and then installed, panel was scratched and needed replacement. Then it leaked! Definitely wouldn't think a shower screen would need 8 h...ouse calls for measure and install. The Operations Manager then advised me that the company has lost money on this job, definitely not the customer's fault! We paid good money. No compensation at all offered. Manager won't answer or return direct phone calls now! My suggestion would be to seek other options! Very disappointing.
Fantastic wardrobe fit out, very happy with it
Gary did a great job designing my new wardrobe, nothing was too much trouble. And David the installer did a wonderful job too, very happy. The turnaround was under 2 weeks which was amazing
Aleasha’s service was amazing! Her advice and product knowledge was second to none! I’m so happy with the splashbacks I picked. Thanks to Aleasha for supporting me through the decision. The installer arrived on time and cleaned up behind himself, leaving no mess!
Beautiful & functional!
The whole process from measure and quote to communication and then installation was friendly and professional.
The installation process was surprisingly fast and there was no mess involved.
I will certainly recommend Regency to friends & family.
Mirrored wardrobe doors
Bad experience, measurer came and measured up, installer then arrived should have been a two person job re lift and tight space, my husband and to give an hour and half of his time to help installer. When doors had been installed marks on mirrors was discovered on them and one did not close the lady who measured came and changed door handles on inside very helpful so door would close a cheap option to correcting door not fitting. I contacted Regency and spoke to sales manager and other to explain situation they did not want to listen, I asked for compensation due to there incompetence and my husband taking time of work to help he agreed to a $50.00 compensation - what a joke. very bad experience I would not recommend this company
Great Service, pleasing result.
Stephen visited my home on a Sunday and measured and quoted for a shower screen. The screen was fitted by their tradesman and installed perfectly. The only concern I had was they wanted full payment in advance. An opposition quote asked for a 40% deposit. (I did not accept the other quote because there was a gap between the fixed glass panel and the swivel door.) However I put my faith in Regency and all went well. Happy to recommend Regency.
39 Montrose Place, Ensuite and Bath shower screens
Very impressed with Shawn as he was very informative and offered and delivered the screen setups that we wanted as other companies would not comply. Very happy with the end product, the installers also did a good job.
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