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Reviews

3.7

219 reviews
5
(137)
4
(14)
3
(0)
2
(6)
1
(62)
  • Customer Service
    4.7 (116)
  • Timeliness
    4.6 (113)
  • Job Satisfaction
    4.7 (109)
  • Rates and Fees
    4.7 (112)
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Paul Nilon

Paul NilonSouth East Queensland, QLD

Will not use this company again

published

The office staff and management do not return phone calls emails and are extremely rude to customers do not use this company find someone who wants your business and are professional

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Regency Screens
Alexis P.Regency Screens
Marg

MargSouthwest, VIC

Great service and product

published

Shawn is very professional and knowledgeable on his products. He provided options and solutions to our requirements and was very responsive to requests for additional information and measurements when we were doing preliminary work prior to the installation. The installation was completed by Thomas who did a great job.

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Katrina W

Katrina WSouthwest, VIC

Outstanding Service & Product

published

Great prompt service from quote to installation. Thank you to Shawn always professional, friendly & provided valuable advise & to Mann (fitter) exceptional workmanship & a nice man as well. (2nd time using Regency)
Fantastic pricing ~ I wouldn’t use anyone else.
I have no hestitation recommending you to family & friends in the future.

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Hoop

HoopGreater Melbourne (Metropolitan), VIC

Exactly what we needed!!

published

We asked our builder for a reference: "We only use Regency Wardrobe doors." So we called, Jenna organised a time for Lachlan to measure and give a quote. Lachlan asked what we were wanting to do, measured for the 5 doors and quickly fired back the acceptable quote. Jenna arranged for Thomas to install the doors. What an impressive crew. Thomas was super cautious about bumping or scratching anything in our house, was fast and organised with the installation and we discussed how accurately Lachlan had measured because everything fit perfectly. We now have 5 new doors that match the rest of the doors in the house. They are great quality and slide so easily.
I now understand why our builder only uses Regency!!

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Bill

Bill

  • 2 reviews

Perfect product, great service

published

We spent a lot of time looking for a mirror that would work in our bathroom and Stephen from regency provided us a custom solution at a great price that matched the house and looks awesome. They installed in a quick and tidy way. Great company from quoting to install.

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New shower screen

published

What a pleasure to deal with! Great customer service! From the initial quotation through to install. Very professional, efficient, friendly and very reasonably priced! The product is of a high quality too!
I only waited two weeks from quotation to install. Super quick!
I highly recommend them!

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Jodie

JodieGreater Melbourne (Inner), VIC

Great service

published

Lachlan Scott was our very professional, friendly and accommodating Rep for Regency Screens. We were very happy with his advice and he was so generous with his time. Went far and being the efforts of his competitors
We will call on him again

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Diane V

Diane VGreater Melbourne (Metropolitan), VIC

Great customer service

published

Thank you Lachlan Scott for your great customer service. Service was prompt, informative and honest. Highly recommend. Product delivered was exactly what I required and meets my purpose. Thank you.

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Regency Screens
Alexis P.Regency Screens

Great customer service

published

No job was too difficult, especially with the help of Dallan who was able to coordinate a fast turn around for the install of robe fitouts, robe doors, mirrors and shower screens. All owners happy with the completed products

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Regency Screens
Alexis P.Regency Screens
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Michelle

MichelleSouth East Queensland, QLD

  • 2 reviews

Great quality and service and super fast.

published

We decided to use the Hiro sliding doors in three bedrooms in our new build. They look amazing and slide perfectly. Such a great system. Stephen measured up and provided a quote on the spot and they were installed within two weeks. Can't fault the customer service it was spot on. Thank you

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Regency Screens
Alexis P.Regency Screens
Anne

AnneHunter Region, NSW

Excellent customer service

published

Ours was a complicated job as we needed to coordinate Megaseal and Regency across two bathrooms; it was a little bit of a logistic challenge. The team at Regency were fantastic; from the quote to the installation they kept in touch with us every step of the way. The office ladies were accommodating and professional, the installers were on time and did a great job and Dan who quoted was informative and professional and gave us realistic time frames. All in all very happy with the service, professionalism and product.

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Regency Screens
Alexis P.Regency Screens

Great company and people to work with.

published

Very professional from start to finish.From the Time Lachlan gave me the quote until the screen was installed I had no problems. I’m also impressed with the Nanoclean they cost the glass with.

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Regency Screens
Alexis P.Regency Screens

The reviewer stated that an incentive was offered for this review

Michael

MichaelSouth East Queensland, QLD

Great result, quality product and service

published

We replaced tired wardrobe doors in 2 rooms with mirrored sliders from Regency for a great result. Stephen was very professional and helpful throughout the project. He gave us great advice on options to guide us to the right choice for the rooms and then followed up after installation. Terrific service and very competitive on price. Thoroughly recommend Regency.

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Regency Screens
Alexis P.Regency Screens

very happy with my new walk in Robe

published

Thanks you Steve for your assistance and help to design the perfect robes for my individual requirements. Im very happy with the layout and the installer was very professional. Many Thanks ..Sandi

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Regency Screens
Alexis P.Regency Screens

Shower screen order and installation

published

Lachlan Scott rep was extremely knowledgeable and had good advise for the selection of screens and follow up for installation went extremely smoothly. Completed job was to clients satisfaction. wold not hesitate to recommend him and his company to any builders.

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Regency Screens
Alexis P.Regency Screens
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Souza

SouzaGreater Melbourne (Inner), VIC

Seamless process at a competative proce

published

Thanks Lachlan for the great service and advice for our showerscreens. I highly recommend this company for provide for their service. The quotation process and price was fantastic and their knowledge on the procuct is far superior to their competitors.

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Regency Screens
Alexis P.Regency Screens

Excellent Products & Service

published

I work for a builder and we use Regency for our robe doors, mirrors, shower screens and splashbacks. Every house that I have seen built has had quality products installed by Regency. Their white backed glass robe doors look amazing. Shawn Paul is our rep and is great to deal with. He has excellent product knowledge and will always recommend an alternative if something isn't going to work. He also gets quotes back super quick, I have never had to follow one up!

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Regency Screens
Alexis P.Regency Screens

Quality Product with Good Professional Service

published

Replaced our old wardrobe hinged doors with mirror sliders and am happy with the overall product quality, service & timeline it was supplied in and would not hesitate to use regency again.

1 comment
Regency Screens
Alexis P.Regency Screens
Con

ConGreater Melbourne (Outer), VIC

Quality Product

published
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Regency Screens
Alexis P.Regency Screens

Nice look, good fit

published

Overall I am satisfied with the service provided. Lauchlan Scott measured the locations and provided in depth advice and took the time to explain many things I hadnt considered.
I chose to have the frameless mirrored wardrobe doors installed. Installation was quick, seamless and clean.
The doors look great and run smooth. My one issue is the handles on the doors aren't the easiest to grip. Considering the weight of the door you then have to push against the door to open/close. Whilst i understand the reason for the slimline handle I think this design could be greatly improved.

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Regency Screens
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