Happy with the end result.

Large job for wardrobes in 3 rooms. Stephen Watkins who measured & quoted (from Coorparoo) was very easy to work with & extremely helpful. The installers, Phil & Michael, worked super hard & were very accommodating. Organising the install, & the timing of the install, was a little fraught but it all worked out in the end.

1 comment
Hi RAH Thank you for taking the time to provide your feedback. We will ensure we pass this on to Stephen and the team. We hope you enjoy your new Regency wardrobes. Warm regards, The Regency Team

Very poor quality, installation, communication, company organisation!

Very poor quality, company organisation and communication. Regency has come to measure, install and fix our shower screen 8 times. Poor communication for when they were attending and had to chase myself. On occasion at the time they were meant to arrive received a phone call to say the parts just weren't in the van, very disappointing after being home all day. Very poor fit initially on install day, remeasured and then installed, panel was scratched and needed replacement. Then it leaked! Definitely wouldn't think a shower screen would need 8 house calls for measure and install. The Operations Manager then advised me that the company has lost money on this job, definitely not the customer's fault! We paid good money. No compensation at all offered. Manager won't answer or return direct phone calls now! My suggestion would be to seek other options! Very disappointing.

Customer Service
Job Satisfaction
Rates and Fees
1 comment
Hi Louise, We appreciate the time you have taken to provide us with this feedback. We're really disappointed to learn about the experience you have had. I understand our office has now been in contact with you but if you would like further follow up, please send us your contact details via email, including phone number and email address. Please email us at Feedback@jeld-wen.com.au Warm regards, The Regency Team

Fantastic wardrobe fit out, very happy with it

Gary did a great job designing my new wardrobe, nothing was too much trouble. And David the installer did a wonderful job too, very happy. The turnaround was under 2 weeks which was amazing

Customer Service
Job Satisfaction
Rates and Fees
1 comment
Hi Sharon, Thank you for providing such a positive review. We will be sure to pass this on to Gary and David. We hop you enjoy your new Regency wardrobe. Warm regards, The Regency Team

Happy Customer

Aleasha’s service was amazing! Her advice and product knowledge was second to none! I’m so happy with the splashbacks I picked. Thanks to Aleasha for supporting me through the decision. The installer arrived on time and cleaned up behind himself, leaving no mess!

Customer Service
Job Satisfaction
1 comment
Hi Joanna, Thank you for taking the time provide this great feedback on Aleasha, the installer and Regency. We hope you enjoy your new Regency splashbacks. Warm regards, The Regency Team

Beautiful & functional!

The whole process from measure and quote to communication and then installation was friendly and professional.
The installation process was surprisingly fast and there was no mess involved.
I will certainly recommend Regency to friends & family.

Customer Service
Rates and Fees
1 comment
Hi Jenny, Thank you for taking the time to provide such positive feedback. We hope you enjoy your new Regency products. Warm regards, The Regency Team

Mirrored wardrobe doors

Bad experience, measurer came and measured up, installer then arrived should have been a two person job re lift and tight space, my husband and to give an hour and half of his time to help installer. When doors had been installed marks on mirrors was discovered on them and one did not close the lady who measured came and changed door handles on inside very helpful so door would close a cheap option to correcting door not fitting. I contacted Regency and spoke to sales manager and other to explain situation they did not want to listen, I asked for compensation due to there incompetence and my husband taking time of work to help he agreed to a $50.00 compensation - what a joke. very bad experience I would not recommend this company

Customer Service
Job Satisfaction
Rates and Fees
Hi Skeeta, We appreciate the time you have taken to provide us with this feedback. We're disappointed to learn about the experience you have had. If you would like us to follow up, please send us your contact details via email, including phone number, email address and your post code. Please email us at Feedback@jeld-wen.com.au Warm regards, The Regency TeamYou have all my details just look at the account thanks

Great Service, pleasing result.

Stephen visited my home on a Sunday and measured and quoted for a shower screen. The screen was fitted by their tradesman and installed perfectly. The only concern I had was they wanted full payment in advance. An opposition quote asked for a 40% deposit. (I did not accept the other quote because there was a gap between the fixed glass panel and the swivel door.) However I put my faith in Regency and all went well. Happy to recommend Regency.

1 comment
Hi Roger, Thank you for taking the time to leave such positive feedback. We are glad that you had a great experience with Regency and we hope you enjoy your new showerscreen. Warm regards, The Regency Team

39 Montrose Place, Ensuite and Bath shower screens

Very impressed with Shawn as he was very informative and offered and delivered the screen setups that we wanted as other companies would not comply. Very happy with the end product, the installers also did a good job.

1 comment
Hi Mike, Thank you for taking the time to provide such positive feedback on your experience with Regency. We hope you enjoy your new showerscreens and we look forward to being able to assist with any of your future requirements. Warm regards, The Regency Team

Thanks Gary Creely at Regency Showerscreens and Mirrors

Gary Creely from Regency sold and installed my second set of bathroom showerscreens and mirrors. Fantastic job, friendly, professional and courteous all the way through. Gary's recommendations on the best looking outcome was spot on. I'm very happy and will use Gary from Regency again should I ever need these products down the track. The pricing was also competitive.

1 comment
Hi Deb, We really appreciate you taking the time to provide such positive feedback. We are delighted to hear you were so happy with our products and your experience with Regency. We will pass this feedback on to Gary and the team. Warm regards, The Regency Team

Wardrobe design- Carl steers us the right way again!

We have had Carl Baravelli design our fitted wardrobes and he has never steered us wrong. We are pleased he is honest and gives us advice that leads to a perfect result. The installer, Chris Read, is also terrific as his work compliments the design. Thank you.

Very easy to deal with!

I required a new shower screen for a rental. Regency shower screens organised a quote and installed a really nice replacement. They dealt with the tenant and myself so that the whole process worked seamlessly. Very pleased!

Great company to deal with.

I have been building bathrooms for over 20 years and dealt with several companies. I have now been dealing with Dallan for 12 years. I have found him to be very easy to work with and always happy to help.I am very happy with Regency's products and will continue to use them. David.

Fantastic New Wardrobes

I originally dealt with Carl from Regency 6 years ago. I needed a built in robe designed and fitted. Carls advice and planning exceeded my expectations. The fit out was flawless. I recently referred Carl to my parents home to design and fit walk in robes, standard robes and a linen cupboard. Once again the process was exceptional. I would not hesitate to refer Carl to anyone, his level of knowledge and service is outstanding.

Fabulous Service

I deal with these guys a lot and they are always there when they say they will be, and their communication for when installation is due is great. Always a pleasure to deal with.

The installation was done very neatly and professionally by the installer.Very skillfully done

I have been dealing with Carl Baravelli for a number of years now and I find his approach and attitude very helpful and friendly.He always puts me on the right track and tells me the best way to go about things.His products are good and to this day I have had not one malfunction in the shower screens he has provided to me.He score 10 out of 10.Because of the excellent service I get from Regency I would never go elsewhere and you come highly recommended

We love our new wardrobes. Great use of space and well thought out.

Carl was a pleasure to deal with.
He consulted with us every step of the way and was responsive.
We engaged Carl for showerscreens and splashback too because he was friendly & reliable.

My new wardrobe installation, looks amazing

Carl was very professional and skilful and explained what he was doing and why. Carl turned up on time as did Tom who installed the wardrobe. Good to see a tradie true to his word. I will have no hesitation in recommending Carl in the future.
Thank you for an excellent job. Pleasure to have met you Carl & Tom.

Great customer service

The design process was easy and just what we wanted. Install was quick and easy, ruben went out of his way to get everything perfect. We were looking at doing the IKEA pax system but this was cheaper, fitted to the space and we didn't have to build it- win all round!! Would highly recommend recency it was a pleasure start to finish..

Terrible Service

Had an issue with my new shower screens supplied and installed by Regency. Six months after installation, doors are jammed. They are supposed to swing both ways but now they can only open inwards but not outwards. Small issues really. They are still under warranty so could have been an easy fix. But had to call several times before Regency agrees to send someone to fix it. First time no body even show up on the date promised. Second time a repair person came and did fix the problem in an hour. But through out the whole time he was very unhappy. Feels like he didn't even want to be here and he's way of talking certainly showed us that. The problem was fixed but the experience was very poor I have to say.

My new wardrobe is just Perfect!!

We had a new walk-in wardrobe installed. Everyone involved was very professional.
The installation was completed so efficiently and it looks great... like its been there the whole time. We were kept up to date through the whole process and it looks amazing. So happy!! Thank you.

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