Great customer service! – I recently switched to activ8me and there are always some issues switching but I was surprised how supportive the help desk is. They would stay on the phone while I try things and would email afterwards to make sure everything is okay. After coming from the support wasteland that is HarbourISP, it is a blessing. Show details
Regret signing up with activ8me – Went to a lot of problem to sign up with this mob last year to our rural house property. Been paying them religiously each month for 'Sonic' speed and it's absolute rubbish. Even when it was working it only worked every now and then. Guess what now? We go down to the farm at our peak work time in December 2021 and there is no internet. no Wi-Fi,… Read more
no nothing! Impossible to get anyone on the phone. I spend hours sitting on the phone in a paddock or having to drive into town to ring these incompetent idiots trying to speak to them. There 'call back' is a joke and a total lie, they never call back, their websites a joke, it's absolutely shocking. We have no idea why we don't have any Internet, we have no idea if it'll ever come back on. All we know is that we are paying them the bill which of course they won't stop taking. Will be disconnecting service asap. If only there was a rating lower than 1.
Never offer a refund despite numerous outages lasting days each time – Latest outage four days ago lasting 4 days this time i will insist on bill reduction which they never offer have had enough very greedy, wont give date when Monthly payment will come out of my account what sort of business says 28, 29, 30 or 31 st of the month? I also have bills and their inefficiency means I have to leave thei4 money in my… Read more
ac+ount until they decide to take it At their convenience. Also the Playon they advertise, wont accept my account number, wont accept apple strong password, y cant contact them, they never respond, to emails, i think its a scam. One step away from going elsewhere, when i call they say they will call bCk they never do. Will be leaving this time if no satisfaction have been with them 22 months and have never had one month without downtime for at least one day and NEVER ever offered a refund. I feel like a fool for putting up with them.
In this fixed wireless blackspot, Skymuster is a must – As a customer of about 5 years and a night owl, I have experienced dropouts out-of-hours. I get it, Skymuster and Activ8me use off-peak time for maintenance as it interferes with less customers. However I am staggered that Activ8me have not developed an app to tell me why. I have VERY limited mobile coverage and an app, once set up prior, would… Read more
cut down the amount of data needed to be transferred to inform me as to why. Is it a planned outage? Scheduled? My equipment? Weather? I have to sift through a long list and guess if my connection is part of a "nearby" planned outage or not. Sometimes I have used another provider's website to help sort this out. Activ8me know where my service is connected, my user number would tell them that. I can't see why it needs to be so convoluted. Lazy.
Worst service I have ever experienced!!! – Have been on hold for over 3 hours without an answer...then it gets to 5:00 and says sorry you are outside business hours call back tomorrow. What a joke! Do not even consider signing up to Activ8me!!!!!!! Show details
Good customer service – Had an issue when first connected. This was solved promptly and professionally by the customer service team. Have not had any problems with the actual connection. Much faster and more reliable than my previous provider. Thank you. Show details
Better than my previous review – Hi ..this is a review of my previous review...which was terrible! Things have improved after finding someone on the phone I could understand! -VERY poor speeds...so-he suggested using their sonic feature-went from 3Mb/s to 24! upload from 0.3 to 3+ and it costs $5 per month! Then I get the message 'you have used 50% of you peak data' whoops!… Read more
Netflix...another $5 to upgrade from 15GB. to 45GB So if you are going to use Activ8me basic, go for sonic and 45GB I'm happy now, took some agro to get there though! Chris
Slow speeds, Activ8me don’t care – I have had a plan with Activ8me since 17 jan 2020, I pay for the speed boost pack to expect speeds up to 25mbps. all year the speeds were slow and hard to use the net, video streaming and YouTube etc. at the start of January this year I had had enough and complained to them. I use wifi and it was incredibly slow, they said I need to conduct speed… Read more
tests plugged directly into the UNi-D1 port of the NBN box to rule out my wifi router as the issue. With the multitude of tests I conducted on fast.com, measurement labs, Activ8me own test, and ookla speed test, they agreed that something was wrong, as I was getting speeds on a good day of roughly 7mbps, and most days I barely get above 3mbos. They said they found an issue on my network and would “fix” it. They did not fix it. They said they found another problem causing the slow speeds and would have their engineers conduct a fix. Now I am waiting for this fix to occur, that has been promised to have been done 4 times now, it has been over 2 months since my initial complaint and the issue has not been fixed. In that time I have received 3 full charge bills, and no resolution or not even an apology from them. I do not recommend Activ8me on the basis of their horrid service speeds and their poor customer service. This equates to bad value for money. The speed test below is from activ8me own website speed test, to show what I am working with. This was taken on Friday night
better off with 2 tin cans and a piece of string – over the last 2 years we have had multiple long outages (over 48hrs), thousands of dollars worth of missed business and extra work created. If you check on their outages list at any given time of the year there will be something that COULD apply to you as an excuse to why its not working even when its working fine. Icing on the cake they ask you not to call when they are literally stealing your money to "not overload their customer service". Show details
Very handy, reliable and reasonably constant – Handy thing to have when somewhat isolated, ping is high and service very slow when data out (peak). But is constant and works very well otherwise. Call centre is polite and helpful and is actually manned by people who speak bloody English which is a plus! The only thing let’s it down is the speed (25GB and 550-750 ping) compared to fixed wireless… Read more · 1
NBN at 40+GB, and the high off-peak data packet is nothing more than a money scam because the average working Australian is not awake from midnight to 7am so most are essentially paying top dollar for only 65GB ($55 plan). It’s daylight robbery but for those who live away from the armpit of society, Activ8 really have them by the balls, you either pay or go without internet so... supply and demand.
Huge packet loss, slow speeds & poor customer service – Lots of packet loss and slow speeds. After 6 weeks of complaints I switched to a competitor and now have 40mbs compared to 0.8mbs at night when I needed to use my internet. Activ8me have poor customer service and don’t respond to emails. Do yourself a favour and go somewhere else, terrible experience Show details
Hi Laurie, thank you for leaving your review, though… Read more
35Mbps absolutely hopeless customer service – During the day my connection speed is 20 Mbps, not good for a supposedly a speedy service for which I pay more. Now for weeks at night my connection speed has gone to below .5 Mbps. I rang tech support at Activ8me, went onto a call back queue and no call back. Rang again 6 hours later and pressed that I wanted a new connection, got a call back.… Read more
Ain’t that interesting. In all a very very poor service delivered by a company that seems to be ignoring it’s customers. I have waited for Activ8me to respond to this before publishing, no contact so publishing.
Horrid customer service – A nightmare from the start...bad customer service. Been waiting over 3 months for a connection. Tried to talk to customer service manager but he just spoke over the top of me. Just got excuses and rudeness. Last week I was told he would ring me too resolve the issue but he hasn't bothered. My concern now...the rains will come and I won't get a… Read more
service until after winter. It will get to muddy for them to install. As a recluse it's my only connection to the world. I don't watch television and with the virus and new laws I have no idea what is going on Extremely stressful. Told me 3 to 6 weeks but after all this time and knowing that if it isn't done real soon the rain will make it so they won't be able to connect it until after winter...he is not bothering to contact me. Seriously unfair. Has cost me both financially and my mental health. This is what I get for wanting to support this business.
Hi there, thank you for your review, though of course… Read more (+2 replies)
Find out how Activ8me Sky Muster NBN 25/5 (Sonic) compares to other Internet Service Providers
Know better, choose better.
Helpful and customer focussed – Bought a new property that was running on their SkyMuster plus plan. Just to make it easier with regards to a smooth transition and not worry about changing hardware and modems etc decided to go with this company with larger GB service. However due to a rare technical issue the connection was delayed. Had to make repeated calls but eventually the… Read more · 1
problem was sorted. I was initially (wrongly) convinced that it was this company's fault and went elsewhere. Their manager did call me and tried to get my business back but I'd signed up elsewhere. Their technical help line can get a bit busy. I would have no qualms going back to Active8me and thank them for their help.
Great customer service – Our Skymuster connection through NBN satellite is reliable and fast. We are very happy with it and would be reluctant to change even if another option, for example through a new tower, became available in our area. We have no mobile reception and so rely on our internet. Our landline telephone account is now also with activ8me, and even though… Read more · 1
the lines are still through the original Telco company, it is cheaper and also so much better dealing with Activ8me. They are very friendly, professional, responsive and keep us up to date when line faults do occur. 10 out of 10 for communication. It is great being able to deal with customer service staff who are based in Australia too. Thanks Raman for your recent assistance.
Works as advertised – In the middle on nowhere and get a solid 25 down, 5 up as advertised. Any time there was a screw up, they admit it and credit you extra data. The only issue is when you're capped, the speed of 128kbit is basically 99% useless. Please make it 256 minimum, so we can at least check emails, read news etc. Show details
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Hi Robb, we appreciate your feedback, as we understand… Read more