Activ8me

I called to sign up for internet, and I have to say the Customer experience was extremely professional and friendly. It was a seamless interaction which didn’t take a long time to do, and the sales representative has been providing me with updates on my application whenever she can. I would highly recommend Activ8me to everyone. Show details

Totally unreliable and sometimes non existent internet. We are currently trying to cancel the service (we have had to resort to Starlink) and it has taken 4 emails to get a response from them. I also sat on hold for 2 hours and 20 minutes for the… Read more

system to hang up and tell me to call back tomorrow. When they eventually responded with a phone call they hung up immediately upon answering. In addition, apparently once they manage to cancel the “service” which has never worked properly, we are still obliged to pay for another 30 days connection.

The assistance by phone is great. There are quite a few dropouts that have happened. Our house is small but I often can't get wifi in my bedroom. I will give it 6 months and then if there are still issues, I will look at alternatives. Show details ·  1

Exceptional Customer Service – Have been a customer of Active8me on the Sky Muster Plus Premium 100 plan for 6 months with no issues till recently. I contacted active8me two days in a row due to frustrating Sky Muster speed/reliability/connectivity issues. It was impossible to complete my online learning for my course as the videos would not load, or was buffering so badly. Our… Read more ·  1

alarm system was also dropping out and reconnecting every few minutes, and the app notifications advising of such were driving me insane! We also rely heavily on wi-fi calling as we get barely 1 bar of Telstra signal in only one specific spot on our rural property.

On my second contact, Melvyn in tech support, in my opinion, went above and beyond in trying to understand and problem solve the issues. He was understanding, patient and you truly felt like he cared for the customer. We tried everything under the sun including swapping out wi-fi routers (I had a spare), running diagnostics through DOS/Windows command prompt etc. etc. and he finally placed a work order with NBN Co. Stayed at home all day and NBN Co. never showed up nor contacted (how rude GRRRR!). Melvyn called back to check, we tried a few more options, and he scheduled a call back in 24 hours. He called back on time, we did a few more tests and he scheduled another call back in 24 hours! I have never experienced such exceptional customer service and he deserves to be commended for it!

P.S. we are back to the original configuration and every thing seems to be working perfectly - we (Melvyn at Active8me and I) don't know why?! Perhaps the NBN Co. did something behind the scenes when they received the work order???

A Pleasant change in reliability and SPEED, despite the past few months dramas – LastEdit#6 110824. As someone living on Magnetic Island, Telstra's ADSL service is beyond help. So my other choices are limited to NBN Satellite provided by Australia's notoriously bad NBNCO!! And Starlink, which is too expensive an outlay for install, before even knowing if Elon Musk's service will work. I don't like that elitist weirdo, so why… Read more

give him my money? My ISP was Skymesh, prior to a few months ago, when I got sick to death of their constant dropouts. (Always UPDATING at specific times of the day) So I went onto the Activ8me website, completed a service transfer form and low and behold, the very next morning, they called me to confirm everything (Plus100\5 Plan) and the deal was done. (Kudos must go out to their "consumer" service staff. They must put up with some stupid peeps who know nothing about how the "net" and it's systems work). But having read about 20 reviews about both NBNCO, and ALL OF THE NBNSAT providers, not just Activ8me, the blame lies completely with the wholesaler, and their arrogant , demeaning replies they post to concerned "consumers", who are deliberately being RIPPED OFF by NBNCO. (Edit: All issues seem to have been fixed by moving up to 50/5mbps!!? Consistent 50mbps durng the day, and lows @10-15mbps at Peak is substantially better than the previous few months of not getting what we pay for.) Apart from having to "request" to stop my direct debit and allow me to pay my bill via transfer, rather than just have a button on their website to stop direct debit, Activ8me do a commendable job with what they have to deal with from NBNCo and their unstable, constantly being worked on network. Bumping up stars to 4. Still awesome customer service.

Happy Customer – The only problem I have is that it is slower at times and lags a bit when I go into an app or start streaming. We are happy with the service in general and the customer service when I ring is second to none. Show details ·  1

Good service from Activ8me, if a bit slow from Skymuster – Good service from both NBN with the installation and Activ8me. The Skymuster service is pretty slow to get going but stable and dropout free once it’s connected - certainly much better than the Telstra ADSL we had before, and $20 a month cheaper. Overall pretty good for a budget internet service. Show details ·  1

excellent internet provider – efforttless transfer of service from previou- took less than a couple of hours. Great price, speed unualtered. helpful telephone communication and follow up emails. Show details ·  1

Terrible service. Paid for it and nothing. Tried calling them repeatedly to cancel and waited on phone forever. Tried the callback option and guess what…..no one calls back. On the phone again waiting. Show details

I’ve been with Activ8me for about two years, and it’s been nothing but frustrating. The internet speed is always way slower than promised, and outages happen almost every day. Whenever I’ve reached out to customer support, I’ve had to wait ages only to get generic advice that never fixes the problem. It’s made working from home and streaming a… Read more

constant struggle. Reliable internet is a must, and this provider just doesn’t deliver. I’d recommend anyone thinking about Activ8me to find a better option—I’m already planning to switch.

I have been with this company since 2016 when they were previously known as Boom Broadband. I have been loyal to them throughout the years even with drop outs and protracted issues with our phone service. Given all this when asked for a minor discount when upgrading to a faster plan it couldn’t be accommodated. If you are looking for a service provider that is willing to reward loyalty don’t look here. Show details

Absolute rubbish. So slow. This company really do lie about thier speeds. An example, three photos to my website, uploading, a total of 9.6mb and over seven minutes. And the customer support. Has anybody ever got through to them without having to wait 30+ minutes? And if you choose the call back option they do call back eventually but only let the… Read more

phone ring for three seconds and then they hand up. Telstra 4G is three times faster and StarLink is five times faster than Telstra and I would rather pay an extra $40 a month and use StarLink. Yes this service is terrible. They lie! Their speeds are ridiculously slow. AVOID!

Rang up trying to change payment details for my father-in-law as credit card will no longer be used and they would not let me change the payment details. Total waste of time. So difficult to deal with. We left this company years ago because the internet was so slow and so glad we did. Will definitely be changing to another internet provider for him. Show details

Wow what a nightmare for 2years trying to get help no call backs hours on the phone another provider fixed the problem in 24hrs half the price these guys are a rip off invoices change dates to suit BEWARE Show details

Hours on hold, plus ask for call backs and either never happen or 4 days later. This company isn’t worth the money, if you want reliable internet DONT go with this provider. I’ve had more outages in 6 months than years with Telstra. They advertise fast internet but the problem is it’s always down. Thanks for nothing Acti8me Show details

Rubbish Internet – Most disappointing satellite service. Never in years of being with this company has it delivered the speeds stated, can’t stream without pausing. Absolute rubbish. Takes hours to try and sort out with them, I have given up.

Pathetic customer service – These guys love the$$..customer support Pathetic..rang for help today..Friday arvo..basically got fobbed off by a very "poor english" speaking fella..to "just email..and the appropriate dept will deal with it monday" I reckon I'll take my $158 a month for two services to a provider who gives a s%&t.

Not so fast service with ongoing glitch – I have been a customer for more than 5 years with them. Despite their ongoing issues with their connection, I remind to use them for my internet service. However , there’s some issue with the payment and my credit card and I managed to pay manually which means I did pay . Customer service is lack of of customer service skills and fixated with… Read more

one issue which is my credit card details. I paid whatever was due but they don’t care if you still want to be their customer or not and zero rewards for being long standing customer. I thought as a sales team member would appreciate you more but nope.

Moved to different internet provider and much happier with the service .

Horrible service – So in short they are poo! In less than a week two drop outs lasting from just after 8pm to morning! Very convenient as well that the outages happen just after 8pm when they are closed. It was lucky I was still with my old internet provider because clicking into the other port I had internet again. I wouldn’t p*ss on them in a fire when it comes to reliability. Tomorrows phone call will be to get a refund and cancellation of service. Show details

Just another rip off – Zero reliability coupled with zero care factor. Frequent dropouts with nil attempts to set things right, happy to get paid full amount for providing partial service. Genuinely disgusted with them.

Seriously Slow Satellite – Their Sky Muster satellite internet has become unusable over the past six weeks or so. It used to be a lot better, some drop outs when the weather was bad but otherwise ok. However now even with clear skies everything (from websites to streaming) takes so long to load. I've also noticed that they delete negative comments from their social media… Read more

pages, so I decided to leave a public review here. This is a big red flag for me when it comes to trusting companies and deciding who to give my money to. Seriously considering switching to a more expensive yet apparently more reliable satellite internet provider.