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Very handy, reliable and reasonably constant
Handy thing to have when somewhat isolated, ping is high and service very slow when data out (peak). But is constant and works very well otherwise. Call centre is polite and helpful and is actually manned by people who speak bloody English which is a plus! The only thing let’s it down is the speed (25GB and 550-750 ping) compared to fixed wireless NBN at 40+GB, and the high off-peak data packet is nothing more than a money scam because the average working Australian is not awake from midnight to 7am so most are essentially paying top dollar for...only 65GB ($55 plan). It’s daylight robbery but for those who live away from the armpit of society, Activ8 really have them by the balls, you either pay or go without internet so... supply and demand.
Terrible customer services
Just name and address already confirmed by email but they didn't update and feedback, that make nbn cancelled installation jobs 3 times and I don't have patient for it haizzz
The reviewer stated that an incentive was offered for this review
Happy new customer
A big shout out to all incredible staff who assisted me with the signing up today. My service was activated just under an hour and I had all questions answered promptly. The technician and the ladies who I spoke with over the phone were just amazing. Activ8me please pass on my feedback to your wonderful team.
Very fast nbn
I have only just joined activ8me , the transfer from my previous provider was motivated by the other company deciding to increase my monthly fee by $10 per month before my contract with them had ended. I phoned activ8me and actually spoke to a human being based in Australia. This was enough to move me along. The modem arrived in a few days, plugged it in and away it went. A very happy customer so far.
- Opticomm Fibre
- Verified customer
What an absolute disappointment
The connection is absolutely terrible. Getting speeds between 1-5mbps whilst paying for the 25mbps plan that promises 24mbps. Submitted an ombudsman complaint as the service is still in contract but in the current climate there is no way to proceed with such rubbish internet. The customer service consultant that called me was nice but in her tone sounded like she had no time for my complaint and that I was being unreasonable. Came back with an offer to waive the exit fee but offered no compensation for the terrible service that has been encount...ered since we first connected. I’m pushing so hard for this because the internet is absolutely useless. I have to hotspot my phone to my work computer to ensure a stable connection. While this complaint has been ongoing Activ8me sent a text saying people in my area haven’t been receiving the speed they pay for so have applied a one off $10 credit which brings the cost down to their 12mbps plan but when the typical evening speed is less than 5 we aren’t even getting the speeds of their lowest plan. Absolutely false advertising on all their marketing campaigns. The complaint is ongoing but I just wanted to put this up in the hope that it stops people from going through what I’ve been going through since may. https://www.speedtest.net/my-result/i/4087124481
Disappointing Service and NO follow up
Our sky muster service was down for 3 days and when i "finally" spoke to a customer support person , having been on call backs etc i finally spoke to a person who opened a ticket and advised me that the color on our box as not an activ8me issue and it was being hand balled to NBN"? !!! I was told i may have to wait up to 10 days before someone from NBN would contact us and resolve the fault? We are in a black zone and rely on our sky muster service for work and business. Luckily i had the name of technical company in the area who i spoke too a...nd they were able to retrieve the open ticket and resolved our satellite issue within 12 hours - brilliant customer service. That was 5 days ago and since the service has been fixed and ticket closed I have not had a call back from Activ8me to check in to see how everything is going - What sort of customer service is that? Unfortunately i have lost faith in the company and not sure if we plan to continue with their service based on poor customer service, no call backs and just general rudeness !!!
disappointing to put it in terms with out using my preferred type of language. poor customer service impossible to call support service is allways dropping out, a NBN technician out twice, still dropping out and left with no internet connection in an area with no phone reception. Then phone hangs up when calling support. Over 3 hours wait time on the phone.
Great customer service on the phone and internet is so fast
great customer service on the phone and solved all my problems and they get back to you during the emails it's fantastic server and I would recommend everyone to use them
The reviewer stated that an incentive was offered for this review
If you want a reliable internet don't use this
I have been with Activ8me for 7 months. I used them because they are a local company and wanted them to given them I try. But these 7 months have been a total catastrophe. I'm working from home while the covid is around and my internet drops in the middle of meetings. The last day I used them (I had enought and I changed company) internet was down for 5 hours (at least, as the new company activated the line in less than an hour).
It's pretty unreliable internet. It has been down at least once a week, sometimes 10 minutes and sometimes more than...
Worst service and customer service
Worst company , terrible customer service, only pick up calls if you are a new customer try to connect to their service , if you are an existing customers they rarely pick up your call.
Internet speed is just ridiculous. I pay them every month but have to use my phone internet at night.
Requested a call back but nobody ever calls back. On the phone almost an hour and still waiting.
Please avoid this company.
Worst internet provider I have ever used
Worst company I have ever been with. Have been having issues with them since day 1. Im paying $80 a month and getting ridiculous speeds. During the day im getting what I pay for but evening speeds I am receiving 7mbs at most when im paying for a 50mb connection, I've called customer service numerous times and I keep getting ignored and no calls are being made back to me.
Please guys avoid this company!!!!
Rubbish customer service
Rubbish evening speeds
Overpriced terrible service
I will be contacting the telecommunications ombudsman on Monday and escalating this company and attaching all evidence!!!!
Worst company to deal with
I am a current customer of activ8me and my internet is disconnected just because I told them that I’m thinking of changing it as it drops down often although I pay over $80 every month. Since I spoke about changing they seems to disconnect my service themselves. And I believe that what they have been doing with the speed given. They are the worst company to deal with that what I have find out lately. There is no corner in between paying for a service and not having it. I am still 16 days ahead. One of there hardware service agent even tell me t...hat he use to work for iprimus and he knows there IP address and that my service has changed to iprimus but later when I called the Activ8me account they said I’m still there customer. If I think of changing service provider that doesn’t mean that they stop my service without any reason. They have been taking me around with different stories where as I have got everything recorded and I think I should just consult a legal advice now. Be aware!! I think I have to share this feedback at every single website and network platforms
Great download speeds as stated. Now on month to month plan supersonic unlimited data. Customer service is excellent with staff answering response reasonably quick. They will call you back if you do not want to be on hold.
No internet at all
There is no internet service, I can not even do a speed test as the level of service is zero, just look at the results of the speed test I just did
Huge packet loss, slow speeds & poor customer service
Lots of packet loss and slow speeds. After 6 weeks of complaints I switched to a competitor and now have 40mbs compared to 0.8mbs at night when I needed to use my internet. Activ8me have poor customer service and don’t respond to emails. Do yourself a favour and go somewhere else, terrible experience
I was with Boom Fixed Wireless before I was transferred without consent or any correspondence to Activ8me over two years ago. I only found out recently that they overcharge me by $30 per month ever since by not passing on their normal NBN rates. Of course, they refused to refund me any of the $720 just as much as they’d not refund me after they cut my internet connection for a week. Additionally, I paid for International calls that never worked. I’d call this fraudulent or at least very shady business practices.
I had a query on my account which was explained to me and resolved quickly and was also given an adjustment on my next invoice. Very happy with the result.
.35Mbps absolutely hopeless customer service
During the day my connection speed is 20 Mbps, not good for a supposedly a speedy service for which I pay more. Now for weeks at night my connection speed has gone to below .5 Mbps. I rang tech support at Activ8me, went onto a call back queue and no call back. Rang again 6 hours later and pressed that I wanted a new connection, got a call back. Ain’t that interesting. In all a very very poor service delivered by a company that seems to be ignoring it’s customers. I have waited for Activ8me to respond to this before publishing, no contact so publishing.
- Opticomm Fibre
- Verified customer
Worst ever Fubre Optic plan!
I been with Activ8 on the highest plan. 100/4 but all the while only getting around 20 download. The most will get 40 and never up to the limit I subscribed and pay for. Paying extra $30 (total monthly bill is $89.95) but getting worst service than the basic. A lot of time can’t get connected and have to changed to own mobile 4G device till get overused the mobile data and got charges extra.
Felt that I got conned ! Worst Fibre Optic plan ever experienced! Signed up for 24 months and at least half a year to go.
100/40 Plan getting speeds of BARELY 5mbs down, and 25mbs up.. absolute garbage, crap customer support, crap service. Avoid at all costs. This is the worst internet company I have ever been with..
Questions & Answers
Do you service Paruna in s.a. postcode 5311 as we can't get a good one
Hey Lizzy, thank you for reaching out to us. It does appear we can help you with an NBN internet service in that area. We can double check and answer any further questions you have as well with a quick chat. Give us a call on 13 22 88. Thanks! - Jay
How can i cancel my service ?
I can't receive emails through my activ8 account,
Hi Sonya, I will send you a private message so I can help-out. Alternatively of course you can give our technical support a call via 13 22 88. Thanks! - Jay
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||A$69.95||A$59.95||A$69.95||A$79.95|
|Service Type||Fixed Wireless and NBN||NBN||NBN||NBN|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
|NBN Speed Tier||50/20||12/1||25/5||50/20|
|Max Download Speed||50 Mbps||12 Mbps||25 Mbps||50 Mbps|
|Max Upload Speed||20 Mbps||1 Mbps||5 Mbps||20 Mbps|
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