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- 2 reviews
Do not put yourself through the torture of dealing with these guys!! You will 100% spend endless hours / days / weeks listening to their hold music with the option of a call back by pressing 1 , this has never ever happened in the almost 2 years I’ve been a customer. Enough is enough I’m ditching these guys! Obviously if I’m calling tech support I have an issue, no way of fixing it without speaking with them. That’s a task that is generally impossible. 5 hours on hold is the best yet then their operating hours end for the day and I’m left wil t...
Read morehe next message “hi you’ve called outside our business hours please call back during our operating hours or visit us online ……. Cannot say it loud enough , DO NOT EVER SIGN UP WITH THEM! Takes 2 weeks on average of daily calls to get an answer and that’s when you select new customer so they actually answer thinking they’ve fooled another victim and made a new sale! If I could leave negative 1000 starts it still wouldn’t be enough
I've been with them 6 months on Skymuster plus and several times half the internet won't work. You get "server error" messages and what i've found out is the IP addresses they give us are on spammer blacklists. Because this company are using your IP address for other purposes. I've noticed other reviewers complaining of the same issue.
Customer service is a 40 minute wait on the phone. People are rude and dismissive.
This is close to a criminal organisation. There needs to be some regulator to shut them down. Barely legal and extremely contemptuous to the customer paying the bill.
Quality of connection is poor in peak times and patchy at others.
Switching provider. Don't make the same mistake as me. It's not worth the $5 saving.
- 2 reviews
- 2 likes
I was with Activ8me for the last 5 years, and finally my patience reached a limit. I only used them because in the past there was no choice of Opticom providers. I have a fibre to premises connection and I'm supposed to have the best internet possible in this country. Instead, my connection with Activ8me hardly worked half of the time. Working from home I could never rely on Activ8me. Attempting to contact their tech support is impossible, either busy, not calling back, not working on weekends, or blaming my hardware and cables. I recently swi...
Read moretched to another provider, and so far had no issues with the same hardware setup and the customer service which actually answers my calls (even in the evening on the weekend). Until they resolve issues with the tech and customer service they are not just not worth the money, but will give you too much headache to worry about something which should be very simple at this age.
- 5 reviews
I recently switched to activ8me and there are always some issues switching but I was surprised how supportive the help desk is. They would stay on the phone while I try things and would email afterwards to make sure everything is okay. After coming from the support wasteland that is HarbourISP, it is a blessing.
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- 6 reviews
- 3 likes
Waste of Time and Money Constant outages, poor customer service, no resolution to existing problems.
This review is for our home at Second Valley. Internet dropouts several times per month on top of 'scheduled maintenance' outages nearly every week. Multiple calls to tech services and each time its been determined that the router is the issue (Activ8te admitted the router is faulty). They refuse to replace the faulty router, refuse to offer any kind of reduction to the monthly charge and seem more interested in additional rhetoric rather than solutions.
Don't waste your time with this company.
- 10 reviews
- 1 like
Best internet provider I have ever had. Staff are friendly and knowledgeable. I live in a steel framed house and could not get WI-fi to TV to work. Activ8me staff were very helpful and soon had it sorted.
- 3 reviews
- 2 likes
Very slow speed, even with sonic. Seems only sonic is how fast data is chewed up. Got txt to say 85% data used didnt even turn on computer 2 days later 100% data used go figure?? I upgraded 1 time but no better service. i CANNOT recommend and would advise against using activ8me. I paid for 175g but only 45 of that is peak 7am-1am who is up from 1am-7am to use the rest NOT me. Ended my subscription before my 2nd month was up. Dont understand how they are still in business as they are so archaic
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- 2 reviews
They will continue to take money out of your account after you have closed it. They would not offer me a refund or take my card details off their system. And they were extremely rude and kept shouting over me when I was taking. Ended up having to make a dispute with my bank. If I could give no stars I would!
- 10 reviews
- 3 likes
Since joining in January 2022 I have not once been able to get through to customer service lines. On several occasions I waited hours on hold and then was cut off. I requested a callback and was once again ignored. Never been able to get through since connection. Not once. Never called back. Not once.
When there is a service outage they do not send texts with updates or details. Customers in rural areas are left with no comms and have no idea why or when they will be back up.
The prices are not that competitive and certainly do not justify the...
Find out how Activ8me compares to other Internet Service Providers
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Doesn’t work most of the time and you do not get the speeds promised even if a single device is the only thing connected. Paying almost $90 for data we can’t even use because it’s too slow. Off peak data is unusable wont even load an email.
Can’t wait for starlink.
- 2 reviews
- 1 like
Unreliable and drops out constantly. Tech service does not fix problems only patches for a matter of times. Saving grace is it’s only $50 Per month, lucky to get it to work to be worth about $10 of that. Go to StarLink, you won’t regret it.
- 7 reviews
- 2 likes
This company was fired 250k by the ACCC for misleading advertising. Possibly the least reliable and trustworthy ISP in the country. Constant drop-outs, unreliable service and they don't provide anywhere near the speeds they charge customers for.
https://www.accc.gov.au/media-release/activ8me-to-pay-250000-in-penalties-and-refund-customers-for-misleading-conduct
Find out how Activ8me compares to other Internet Service Providers
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- 7 reviews
- 2 likes
After nightly drop-outs for weeks on end and zero tech support (they leave you on hold with no updates on your place in the queue and never call back) I changed to a more competent ISP. Avoid this company at all costs.
I spent ages on the phone talking to a representative about signing up. Went into great detail about the difficulties I have had with internet service in my area. Long story short, the fella I spoke to assure me if I signed up, and had any issues I would not be charged for anything. Sure enough I had difficulties with modems etc, and cancelled a couple days after signing up. So no service used. Not only did I get a monthly bill, but was charged a large cancellation fee as well. When I tried to explain the situation to them, they weren’t helpful...
Read more at all. I was told they would listen to the calls to see what was said, and call me back, but clearly didn’t bother. The final result was a credit note for their own company. So I’m quite a decent sum of money out of pocket for making a phone call. I’m so disappointed.
- 3 reviews
- 1 like
Well I have two services with Activ8me commonly used sites for me are thelott.com copy and pasted directly from the page Access Denied
You don't have permission to access "http://www.thelott.com/?" on this server.
Reference #18.c4052017.1642052596.ab6818a9
Then tab.com.au
Access Denied
You don't have permission to access "http://www.tab.com.au/" on this server.
Reference #18.7ef23717.1642052660.2ac735c2...
Read more Then the issue of my kids not being able to use the Playstation.com.au for the Plus and be able to play together online. I have 11 kids all up. and an Ex-wife who is my best friend Yes (re-married) and perfect relationship with the ex and partner but anyway, we use the PSN network to stay in contact have the odd game when the kids Step or Fosters visit, I have no idea what has been broken, but 4 weeks and you will get a call soon is the answer, Well costs are adding up ISP + memberships etc 4 weeks 13/01/2022 started 23/12/2021 and still no resolve, it is a joke to have to drive 20klms into town and back just to put the bets on for our racing club, then go out again to put lotto on or check winning tickets. WE ARE IN THE COUNTRY Wake "UP" we can't buy a Latte on every corner!! maybe we could if we fed the cows Coffee Beans!!Questions & Answers
The email I got ,seemingly from Activ8me , saying I have documents pending and to access them seems to be suspicious . Is this a scam ?
Hi Rosalind, you're right to be suspicious and yes, that email is not from Activ8me.
While our Network team work to identify and disable links in any scam emails which go to our customers, there's unf...
Thanks I will submit it to abuse --
My modem showing red light on internet
How do I block people on my internet
Get an answer from our members and Activ8me representatives
Details
 Activ8me Fixed Wireless3.2(118) | Activ8me Opticomm Fibre2.1(54) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers | |||||
| Standard Monthly Price | $69.95 | $69.95 | $99.95 | $59.95 | |||||
| Typical Evening Download Speed | 41Mbps | 82Mbps | |||||||
| Max Upload Speed | 20 Mbps | 20 Mbps | 40 Mbps | ||||||
| Service Type | Fixed Wireless and NBN | NBN | NBN | Fibre | |||||
| Packages Available | Standalone | Standalone | Standalone | Standalone | |||||
| Contract | Monthly and Set Period | Monthly and Set Period | Monthly and Set Period | Monthly | |||||
| Data Allowance | Capped/Fixed and Unlimited | Capped/Fixed and Unlimited | Capped/Fixed and Unlimited | Unlimited | |||||
| Max Download Speed | 50 Mbps | 50 Mbps | 100 Mbps | ||||||
| Manual | Download manual | Download manual | Download manual | Download manual | Download manual |
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Hi Sally, unfortunately this is due to an issue affecting all nbn Sky Muster Plus providers, and is not due to anything being done by Activ8me.
Read more have it resolved ASAP. If you email us at marketing@apn.net.au I can ensure the issue is logged on your account, and with nbn, and we will keep you updated with developments.nbn are working to fix this issue, and we hope they will...