48 questions from our users
what size ducted reverse aircon for 133 square metres living area
We would like to help you with answering your query. To start could you please email firstname.lastname@example.org and give us your name, address, email, contact number. The team will be in contact to discuss the query with you or you can call us on 1800 119 229 (National 8am-5pm AEST).
ActronAir Customer Care
What is error code " E18"?
Cannot seem to locate anywhere online
For an Actron ESP Platinum
I am sorry to hear this has happened. Have you been in contact with our Technical Support team?
If not, could you please email email@example.com and give us your:
- Contact number,
- Serial number on your outdoor unit and,
- What has happened
The team will be in contact to discuss the issues with you or you can call us on 1800 119 229 (National 8am-5pm AEST).
ActronAir Customer Care
what is error code e99
Sorry mate I don't have the Actron service manual suggest you contact Actron to find out what the error code is, they are fairly quick at replying.
Hi Mario, Could you please email firstname.lastname@example.org with your email address and phone number so that our Technical Support team can contact you to assist?
When the house was built the space the builder provided is not as large as the SRD191C required and who is resposable as its showing signs of failure is it the builder or the installer?
As its a developers project
We would like to help you with answering your query. To start could you please email email@example.com and give us your name, address, email, contact number and the serial number on your outdoor unit. The team will be in contact to discuss the query with you or you can call us on 1800 119 229 (National 8am-5pm AEST).
Less than 12 months again and the soft starter needs to be replaced again I. Our action air conditioner again.
Our unit was installed in 2012 and this is seems to be an annual exercise.
Less than 12 months ago we replaced the soft starter and the capacitor with the hope that this would elevate the issue.
We have had no power outages and it would be great if a long term solution as $800 a year is expend and unnecessary.
What can be done to fix our air conditioner?
hi amy, had no worries to date touch wood. good luck with yours will watch mine carefully
We are sorry to hear about the issues you are having with your system. We appreciate you taking the time to place your feedback on Product Review, your feedback is important to us.
We would like to help you find a solution for your issue. To start could you please email firstname.lastname@example.org and give us your name, address, email, contact number and the serial number on your outdoor unit. The team will be in contact to discuss the issues with you or you can call us on 1800 119 229 (National 8am-5pm AEST).
Hi Melissa, We are having exactly the same issue - it is increasingly frustrating and costly!
Is the new series ESP Plus 2 also noisy ?? Please let me know ASAP I’m building our first home and want to know. It’s costing me around $10k so before I invest big $$ I want to be sure I am buying right product
What is your email address so I can send some more information on the noise levels & their testing results?
Actron ESP Plus installed in March2020. When resetting ESP the fan starts on High and is shown on the LM7 Controller, then it moves to 'Med' and I hear the fan speed drop for a few seconds and then shuts down before the controller moves to 'Low". Is this operating correctly? Is there a video available to see and hear what it should be doing?
I would like to ask our Technical Support team to contact you to address your question. To start could you please email email@example.com and give us your name, address, email, contact number and the serial number on your outdoor unit. The team will be in contact to discuss the query with you or you can call us on 1800 119 229 (National 8am-5pm AEST).
Many thanks for your quick reply. I will call the number on Monday.
Hello, to all those of you who have had a good experience with the Actron systems in Sydney, could you let me know who your installer was please?
hi neeraj, dnr was the company.had had no dealings with them before but up to now very happy,
Please find the names & contact numbers for 3 authorised dealers who work in the Sydney region:
All General Air Conditioning, 02 8788 8600
Globalrez Pty Ltd,1300 781 855
A Grade Air Conditioning, 02 9620 6451
ActronAir Customer Care
How much is it to run this unit per hr $$
Whilst there isn't a general dollar amount that can be provided, a copy of the information supplied by our technical support team concerning running costs is included below to assist you with the calculations
To determine running cost use the following calculation,
Input power x run time x Electrical rate
Kw x hours x $/Kw = running cost in $
This calculation is assuming the compressor is running for the whole time, not cutting in and out.
How long the compressor runs without cutting in/out is the variable.
This depends on factors such as,
Aspect to the sun
Time of day
I just wondering,
Does the esp plus outdoor unit have any machine inside？ Is it empty inside？
If you are referencing the physical outdoor system, the unit does have multiple components built into it that make the unit function. Is there some technical information concerning the components you require?
I have a 15 year old 15kw actor ducted system that works fantastic.
Is it possible to upgrade the outdoor unit to an inverter one without replacing the ceiling unit, which would be a major job.
Hi Glenn, the indoor & outdoor systems work as a pair so would need to be replaced together if updating the system
Issue of outdoor unit being very noisy crops up a lot while doing my research.
The ESP+ system did have some noise issues in the past that have now been rectified.
The ESP+ Series 2 now comes standard with a soft starter to reduce noise on start-up, and a modified base plate which has a separate plate for the compressor. The new base plate has also helped to eliminate noise issues with the ESP+ Series 1 systems.
We hope this helps in your research. If you have any other questions, please feel free to give us a call on 1800 119 229 and we'd be happy to help.
Thanks - ActronAir
Out unit was installed in 2020. We can hardly hear the noise of the unit even when in the immediate vicinity. Out daughter was visiting and she said she can hear it but it not annoying and would have said it had no noise except we asked her.. Unit is delivering what we wanted.
Kevin and Mary BRAND, Warriewood
I have an Actron Air ESP approximately 7 years old. It is displaying E9 and won’t let out cool air. Does this mean the filter needs cleaning?
Please contact our Technical Support team on 1800 119 229 (National 8am-5pm AEDT) or email firstname.lastname@example.org and they'll be able to help you out over the phone.
Thanks - ActronAir
Hi, this could have many reasons but not the filter. Could be the soft starter or more. It threw my ESP out and replaced it with a Daikan. Much better quality and cheaper. I had nothing but problems with it. It was a money trap.
Hi I have a SRD190C Model ducted aircon unit and was wondering if i can upgrade it to use an app for it.
Our ActronConnect app is compatible with ESP Plus units. Check out this link if you'd like to know more https://www.actronair.com.au/residential/actron-connect-wireless/ or contact our Technical Support team on 1800 119 229 with any questions.
Thanks - Catherine
my father-in law has a SRD190C, 3 phase, 18.60 kw.
the unit has worked well for over 4 years that I know of, but every time I visit I listen the outside unit and it sounds as if it is short cycling, don't know it this is a inverter type, but I am used to inverter types ramping up and down, this unit sound as if it is cutting in and out several times a minute, is this normal, all filters are regularly clean and as I said it works very well in Tamworth with 40 degree temperatures. my question is why does the outside unit sound as if it is short cycling? any info would be apricated.
What you're describing with the compressor motor tonal change up and down if perfectly normal operation for the ESP systems. The compressor motor is a digital scroll compressor which loads and unloads the motor to achieve 10-100% capacity control, rather than speeding up and down the motor like an inverter system.
If you'd like to know more, give our Technical Support team a call on 1800 119 229 and they can run you through it.
How can you sort my neighbours Actron air conditioner on the property line where all our bedrooms are that thuds on and off every 11 seconds or so and is gradually driving me insane. It has been reported to Council and was found to be outside noise limits. Supposed fix has not sorted it. Neighbour is uninterested in our plight. Your air conditioner unit with the compressor thudding on and off is wholly unsuited to anywhere with neighbours in a 5 km radius.
To have a Service technician attend site to inspect the unit and any possible causes, we would need the owner to contact us with some details and to arrange a time to access the unit. I understand from your message that they may not be interested in doing this.
They also have the option of contacting our Technical Support team to troubleshoot any issues over the phone. They can contact our Technical Support on 1800 119 229 (National 8am-5pm AEDT) or email email@example.com at a time that suits them. We will just need them to provide their contact details and the serial number of the outdoor unit.
If the issue can't be resolved over the phone and will need a technician to attend the property, this can be arranged over phone/email also.
If your neighbour knows it will just take a phone call or email to get the ball rolling, they may be more inclined to help out and then we can take it from there.
Let us know how you go.
Installed 6 years back. The Soft starter replaced already few times. Soft starter Ss9 always blows out. Very very unhappy.
We're sorry to hear about the issues you're having with soft starters. We appreciate you taking the time to leave your review, and will work with our product team to have the issue addressed and resolved.
If the issue persists, please reach out to our Technical Support team to assist on 1800 119 229 or email firstname.lastname@example.org
We have an Actron LM24 ducted aircon that is almost 7 years old.
From time to time it would display E9 error code, but if turned off then on again it would work perfectly fine. However this last week it wont start up at all, and is displaying E9. Yes filters are clean! Any suggestions?
Please contact our Technical Support team on 1800 119 229 (National 8am-5pm AEDT) or email email@example.com
They'll be able to help you out over the phone or assist you with arranging a service if needed.
Could you please let me know what fault code P8 10.4 is ? Air con was left on when we end to bed and running all day, woke up to AC off and Saftey switch/circuit breaker tripped off.
If you can send me a PM me with your contact details (Full name, phone number, email address), I'll get our Technical Support to give you a call.
Otherwise, if you'd like to contact Technical Support directly they're located here in Australia and can be contacted on:
Phone: 1800 119 229 (National 8am-5pm)
Thanks - Catherine
Thanks Catherine I have submitted a warranty claim with Actron as the unit is only 4 years old.
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