ActronAir Classic Questions & Answers

Wouldnt waste my money on an actron! Nothing but problems

Outdoor Unit Model - CRQ4 -19AS I have this outdoor unit and I have an app that can turn it on and off. I have two ducted Actrons and I love their airconditoners.

Hello Ankush, your Classic unit support wireless control via the Actron Connect mobile app if it has the ActronConnect module with it. User Guide: https://actronair.com.au/wp-content/uploads/2020/11/9590-1002-Actron-Connect-User-Guide-Ver.-3.-Final-160811-COLOUR.pdf

ActronConnect brochure: external link 

For further assistance, please give our local Technical Support team a call: external link 

I’m sorry. I have the fully ducted Actron.

Hiya Ali, this is fully ducted as well but it came with a control panel that does not allow for an app when we were "sold verbally" the ability to use an app to turn it on and off.

I read about your system after I’d answered. We have one that can use an app and a newer one that can. I think we paid more for the wifi controller. As it was installed by a builder 3 1/2 years ago I doubt you can change now as the wiring in the roof is different from memory.

Wont ever buy an actron ever again!! Absolute money pit

Hey there, Steph. You have a Classic Series 1 which likely came with a LM series control: external link  In order to use the Actron Connect app: external link  your system needs to have the Actron Connect Module installed: https://actronair.com.au/wp-content/uploads/2020/11/9590-1002-Actron-Connect-User-Guide-Ver.-3.-Final-160811-COLOUR.pdf

and not using a BMS Modbus 485.

If you don't have it installed, you can head to our website to Request A Quote for a Controls upgrade and our team will put you in touch with a local installation partner: external link 

Please note Actron Connect if not already installed can no longer be found on Google Play for Android devices. Thanks for your question as this has highlighted to us that we need to update the above documents. If you have an Android, our technical support team can assist with downloading the app.

Hiya Actron Air, thankyou so much for your input. Just so I can confirm though, by giving the Model numbers, that wouldnt tell me what control I was getting though would it, OR would one assume that I would be getting the standard, until such time they mentioned that I would need to pay extra to receive the Actron Connect Module installed?

Sorry for any confusion, I am just a bit bummed that we didnt get the module installed.

Thanks so much for replying @Ali, appreciate it. Sounds like we didnt get the wiring installed when ours was built :( and this is what we were told we were getting. Looking at the contract it mentions nothing about it, so assuming we signed off not knowing either way to look for that exact wording.

You're welcome, Steph. We don't have visibility from the model numbers, if you're unsure if the module is installed you could download Actron Connect and see if it works: external link  Otherwise, please reach out to our local technical support team and have the serial number of your unit ready and they may be able to assist further: external link 

Hi Anna, thanks for the question. We recommend either contacting the installer or please feel free to get in touch with our local service and support team who will be happy to assist further: external link 

Hi George, I am very sorry to hear this. I will personally look to get this addressed and would like to help you find a solution. Our Service and Warranty team can help you with this and come out to look at the unit to discern the issue.

To start, could you please email service@actronair.com.au and give us your: - Name, - Address, - Email, - Contact number, - Serial number on your outdoor unit and, - What has happened

The team will be in contact to discuss the issues with you or you can call us on 1800 119 229 (National 8am-5pm AEST).

Thank you, ActronAir Customer Care

Thank you for your reply, if actron had any care for the people that spend the hard earned cash they work for they would of fixed this issue a very long time ago(recalled). I have spent $400 on a soft starter and had my electrical engineer brother inlaw install it.

I spoke to the spare parts supplier and they even told me that the ACTRON soft starter are complete rubish to the point that the supplier has asked actron to "please explain" and NO RESPONSE from actron. He advised they sell plenty of ACTRON soft starters and have no more on stock(wonder why lol). Im GLAD i installed an EMERSON starter NOW.

like i said if ACTRON gave a rats they would on their own accord fix the issue by now and NOT made customers pay for it, so as it stands right now the unit has not worked since day dot,my parents who actually live at the premises spent just under 12k on this unit and now I have had to spend the money on fixing it,so that another$400 spent, mind you that got fixed with no labour.

Another thing ACTRON, why is your starter worth over $500 and a EMERSON $380, and being a rubish unit. EMERSON much much better build and cheaper(even though its imported)

So ACTRON who will pay me the $400 that i so far spent on this unit?, just a heads up i was talking to a builder that was going to use actron and told him all he was going to have was a TERRIBLE head ache if he used them.ACTRON WILL NEED TO WORK HARD AND MAKE THINGS RIGHT TO REDEEM ITSELF.

hi george i have the same issues with my Actron ducted . Under warranty this soft starter has been replaced i do see that this will be an on going issue, i would like to find out how i can in the future upgrade my soft starter to the EMERSON brand . was it a simple installation. the warranty agent has told me that its due to the voltage drop along the interconnecting cable between the indoor and outdoor unit as my cable size is 4mm2 not the 6mm2 stated in the installation manual . In the estate i live in over 50 of these units have been installed. i can be contacted at [Email Removed] cheers ross

Hi Ross, I will be glad to help you, please forward your email and I'll give you the full help I can, in relation to the cable I'll ask my brother inlaw, he actually is the brains behind this fix

Hey George, not good with all these problems with the actron air unit, i have the same issues with this Actron air soft starter :( , i have sent you a message wondering if you could help me with the Emerson brand soft starter. Thanks

Any single phase Compressor with an Exteernal Soft Starter, Emerson, Actron SS, Hyper Engineering or any other brand will be sensitive to Voltage drop. If your cables are 4mm instead of 6mm, it's an illegal electrical Instsllation before you even start. The further you are from your Switchboard the greater the voltage drop and the harder the soft starter has to work to limit the inrush current. They can be bypassed with a contactor but your power consumption will sky-rocket. That's the only reason the soft starters are in there to limit the inrush current.

Actron should RECALL soft starter it is rubbish

Hi Nadia, Thanks for getting in contact with us here on Product Review. Can you please email the following detail to social@actronair.com.au so our service team can get in contact: - Contact Number - Email - Serial Number on outdoor unit - Address of install

Thanks, Melissa

Thank you for your prompt reply. Will do as soon as I get home.

Email sent

Hi Brad, We would like to help you find a solution for your issue. To start could you please email social@actronair.com.au and give us your name, address, email, contact number and the serial number on your outdoor unit. The team will be in contact to discuss the issues with you or you can call us on 1800 119 229 (National 8am-5pm AEST).

Thanks, Melissa

That’s ok, I’ve fixed the problem I believe both the drain and overflow drain lines were blocked since draining the pan and clearing the lines and cleaning the filters all seems good again. If I have any further problems I will email you you directly then. Thx.

Hi Chad, We're sorry to hear about the issues you're experiencing with these parts. Thank you for bringing it to our attention so we can follow it up with our product team. We'd like to work with you to have the issues resolved so I'll send you a private message to get some contact details from you.

In the interim to help troubleshoot why the unit has stopped working, please give our Technical Support team a call on 1800 119 229 or email technicalsupport@actronair.com.au to let them know how the unit is behaving and any error messages you're receiving.

Thanks - Catherine

Hi Chander, The indoor unit is typically installed in the ceiling. Ducting is also installed in the ceiling, connected to vents that are positioned throughout your home or premise, and will distribute the conditioned air.

If you have any other questions, just let us know.

Hi Chris,

Thanks for getting in contact with us on Product Review. Are you asking where the outlets are placed in a room?

Cheers - Andrew

Hi Aman, Thanks for getting in contact with us on Product Review. I have replied to you on Facebook. If you have any more questions do not hesitate to contact us.

Hi Chris,

Our closest agent is Clydesdale Bros Heating & Cooling 0428 141 000 0418 387 486 233 Anzac Avenue, Seymour VIC 3660

Do not hesitate to contact us if you have any issues.

Cheers, Andrew

We have an Actron unit and on really hot days (like 42+ ambient) our unit has just stopped working, It's like it's over heated and thrown in the towel.. What I do now if I need to run it on really hot days is go and set up a light misting spray over the compressor coil so that it helps the fans dissipate the heat faster and keeps the unit running. it's annoying to have to do it - but apparently that is just how they work in extreme heat.

Hi Michelle, Once the ambient temperature exceeds 50C at the location of the outdoor unit it may trip on the high pressure safety switch. If this occurs a code will be displayed on the wall control after the third trip which will be E9.

The safety device is required to protect the internal components of the system.

To avoid excessive heat build up at the location of the outdoor unit it is recommended to install the unit in a location where the hot air from the fans will not recirculate back onto the air inlet of the coil. If this is not installed this way it will cause the ambient temperature at the location of the outdoor unit to be higher than a system installed in a well ventilated area.

If you have any additional questions please contact us on 1800 119 229.

Hi Kishore, your enquiries have been received via email and Global Rez should be in contact with you within two business days.

Do not install Actron! Use a different brand as across the board they are reported as noisy. Especially the Classic. So many consumer reviews have said the same thing. Try Daiken.

Thank you Belinda... I am using Action ESP 14kw system, which is good and haven't noticed much noise. May be classic is noisy. Appreciate your time.

Hi Zorko, Thanks for the inquiry. You can request a quote on our website here > external link  OR if you want to leave your Contact name, number and email address I can have a member of our customer care team contact you.

Thanks - Andrew

Cost to run Sra131c-400 ducted air conditioner

How much electricity does this system use

Iam renting this system is here asking how much does it cost to run

Hello MummyNan, you can find the specifications for this unit here: https://docs.actronair.com.au/wp-content/uploads/2021/03/12.75-kW_1Stg_1Ph_SRA131C_SRG131E-150916.pdf And a guide on running costs here: external link 

You need to get someone to quote. Apart from the unit itself there will be the cost of installing ducts, outlets, filter panel, power circuit, zone motors, pipework, drains, mounting pads etc all of which vary from house to house.

Sorry I don't have enough technical knowledge to answer this. You probably should contact Actron.

Maximum pipe run is 60m, including a maximum vertical rise of 20m. The unit is precharged with enough refrigerant for 15m of piping, extra length will require more refrigerant (of course your installer will sort this out).

Is it set to auto or heat (not cool)? May be a stuck reversing valve. Call a tech. You will have 5 yr manufacturers warranty.

Most of the larger ducted air con (from any vendor) do not have star ratings. You can get some idea of comparative running costs using the comparator at energyrating.gov.au web site. The Actron SRA/SRG models are fixed speed systems (not inverter) so not a direct comparison to the Daikin Standard inverters (variable speed compressor), but they do the job quite well. An inverter will give more precise temperature control and may be quieter in operation, but contrary to common belief are not necessarily more efficient than modern fixed speed units. Actron do make inverters (Platinum series) which compete with the top end Daikin Premium inverters, but if you are shopping around you should look at some of the other reputable ducted brands including Mitsubishi Heavy Industries, Mitsubishi Electric, Panasonic and maybe LG - may be cheaper than Actron or Daikin.

Jim

The statment that the Acton Air units are noisy, is a mater of comparison, we Had a York system prior that was very noisy, but hte Acton unit in comparison is quite and is not running all the time.

Hope this helps.