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ActronAir Classic

13 questions from our users

Chad P

Chad Pasked

Classic SRG151E (15.0kW, Single Phase)

Hi 39 degrees and the ducted ac has stopped working again! It seems that every 2 years or so we have to have the soft start and/or the capacitors replaced. I have now stopped having the soft start part replaced as it would fail too regularly. I would say that since my original purchase ten years ago I have probably paid as much in service calls and parts as it would have cost to buy individual split ac for each of my rooms. Cost of ownership has proven to be out of control.

1 answer
ActronAir
ActronAirActronAir

Hi Chad,

We're sorry to hear about the issues you're experiencing with these parts. Thank you for bringing it to our attention so we can follow it up with our product team. We'd like to work with you to have the issues resolved so I'll send you a private message to get some contact details from you.

In the interim to help troubleshoot why the unit has stopped working, please give our Technical Support team a call on 1800 119 229 or email technicalsupport@actronair.com.au to let them know how the unit is behaving and any error messages you're receiving.

Thanks - Catherine

Chander

Chanderasked

Classic SRA131C (12.8kW, Single Phase)

If this is ducted AC, where is the indoor unit installed.

1 answer
ActronAir
ActronAirActronAir

Hi Chander,

The indoor unit is typically installed in the ceiling. Ducting is also installed in the ceiling, connected to vents that are positioned throughout your home or premise, and will distribute the conditioned air.

If you have any other questions, just let us know.

Chris R.

Chris R.asked

Classic

where in a room is actron air placed in a room with ducted system

1 answer
ActronAir
ActronAirActronAir

Hi Chris,

Thanks for getting in contact with us on Product Review. Are you asking where the outlets are placed in a room?

Cheers - Andrew

Aman

Amanasked

Classic SRA260E (24.0kW, Three Phase)

How much it will cost
How long u gave warranty
Is it reverse heating and cooling system
What sort of vent you install
How many vent in 50 square double story home.
How many zones you provide.
Any promotion running that time

1 answer
ActronAir
ActronAirActronAir

Hi Aman, Thanks for getting in contact with us on Product Review. I have replied to you on Facebook. If you have any more questions do not hesitate to contact us.

Chris B

Chris Basked

Classic

Hi Team, Do you have an agent in or around Alexandra Victoria 3714?
I need to replace the insulation around the copper pipes. The unit is 6 years old.
many thanks
Chris.

1 answer
ActronAir
ActronAirActronAir

Hi Chris,

Our closest agent is Clydesdale Bros Heating & Cooling
0428 141 000
0418 387 486
233 Anzac Avenue, Seymour VIC 3660

Do not hesitate to contact us if you have any issues.

Cheers,
Andrew

Michelle K.

Michelle K.asked

Classic

We need to replace the ducted unit in our home, have a few supplier quotes & am now looking into unit brand reviews.

The quote I have is for SRA131C SRG131E and says:

ActronAir understands the requirements of the harsh Australian climate... But even while air temperature may be 43°C, your air conditioner could be in a position where the temperature reaches as high as 50°C. Most systems are only designed to a maximum operating range of 43-46°C, and have inbuilt safety mechanisms that reduce output in extreme conditions. Discovering that your system has effectively stopped working during a heatwave would be an unpleasant surprise to say the least!

I can guarantee that for at least 2 months of the year, in my location, where the box sits the temperature will exceed 46 degrees.

In this scenario, what does the safety mechanism within an Actron Air Conditioning unit actually do? Say if I had the temperature set to 18?

What do other air conditioning brands unit do?

Thanks,

Michelle

2 answers
Jason
Jason

We have an Actron unit and on really hot days (like 42+ ambient) our unit has just stopped working, It's like it's over heated and thrown in the towel.. What I do now if I need to run it on really hot days is go and set up a light misting spray over the compressor coil so that it helps the fans dissipate the heat faster and keeps the unit running. it's annoying to have to do it - but apparently that is just how they work in extreme heat.

ActronAir
ActronAirActronAir

Hi Michelle,

Once the ambient temperature exceeds 50C at the location of the outdoor unit it may trip on the high pressure safety switch.

If this occurs a code will be displayed on the wall control after the third trip which will be E9.

The safety device is required to protect the internal components of the system.

To avoid excessive heat build up at the location of the outdoor unit it is recommended to install the unit in a location where the hot air from the fans will not recirculate back onto the air inlet of the coil. If this is not installed this way it will cause the ambient temperature at the location of the outdoor unit to be higher than a system installed in a well ventilated area.

If you have any additional questions please contact us on 1800 119 229.

Kishore

Kishoreasked

Classic SRG131E (12.2kW, Single Phase)

I am building a new house and my builder is giving this AC as a part of inclusion. Just wondering, does this AC (SRG131E 12.24kw) suitable for 31 sq (236.3sqm internal area) double floor house or do I need unit which has more capacity like 14kw?

1 answer
ActronAir
ActronAirActronAir

Hi Kishore, your enquiries have been received via email and Global Rez should be in contact with you within two business days.

Zorko

Zorkoasked

Classic SRA131C (12.8kW, Single Phase)

What is price for the just of the astronair classic sra131a

1 answer
ActronAir
ActronAirActronAir

Hi Zorko,

Thanks for the inquiry. You can request a quote on our website here > https://www.actronair.com.au/request-a-quote/
OR if you want to leave your Contact name, number and email address I can have a member of our customer care team contact you.

Thanks - Andrew

Zorko

Zorkoasked

Classic SRA131C (12.8kW, Single Phase)

What is the price?

1 answer
rba
rba

You need to get someone to quote. Apart from the unit itself there will be the cost of installing ducts, outlets, filter panel, power circuit, zone motors, pipework, drains, mounting pads etc all of which vary from house to house.

Stewart.M

Stewart.Masked

Classic SRG171E (17.0kW, Three Phase)

What is the max pipe run length for a your Actron SR 171 reverse cycle system?

2 answers
Morning
Morning

Sorry I don't have enough technical knowledge to answer this. You probably should contact Actron.

rba
rba

Maximum pipe run is 60m, including a maximum vertical rise of 20m. The unit is precharged with enough refrigerant for 15m of piping, extra length will require more refrigerant (of course your installer will sort this out).

jimmy

jimmyasked

Classic SRA131C (12.8kW, Single Phase)

will not heat up. Any help?

1 answer
rba
rba

Is it set to auto or heat (not cool)? May be a stuck reversing valve. Call a tech. You will have 5 yr manufacturers warranty.

Chris Drake

Chris Drakeasked

Classic SRG171E (17.0kW, Three Phase)

Thinking of replacing my zircon system with an SRG171E three phase. Does anyone know the Energy Star rating for this system and is it better than a Daikin Inverter?

1 answer
rba
rba

Most of the larger ducted air con (from any vendor) do not have star ratings. You can get some idea of comparative running costs using the comparator at energyrating.gov.au web site.

The Actron SRA/SRG models are fixed speed systems (not inverter) so not a direct comparison to the Daikin Standard inverters (variable speed compressor), but they do the job quite well. An inverter will give more precise temperature control and may be quieter in operation, but contrary to common belief are not necessarily more efficient than modern fixed speed units. Actron do make inverters (Platinum series) which compete with the top end Daikin Premium inverters, but if you are shopping around you should look at some of the other reputable ducted brands including Mitsubishi Heavy Industries, Mitsubishi Electric, Panasonic and maybe LG - may be cheaper than Actron or Daikin.

Jim Carr

Jim Carrasked

Classic SRG171E (17.0kW, Three Phase)

We are looking at replacing our Carrier (3-phase, 16 Kw) ducted system because it has never been reliable and for the third year has broken down due to a broken discharge (from compressor) line. Thought I saw somewhere that Actron (outside) units were quite noisy, can anybody comment?

1 answer
Iana
Iana

Jim

The statment that the Acton Air units are noisy, is a mater of comparison, we Had a York system prior that was very noisy, but hte Acton unit in comparison is quite and is not running all the time.

Hope this helps.

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