Happy with ADT and the Salesperson engagement
I have ordered ADT through online, and the response was prompt and have fixed appointment with a Sales person on my convenient time. Patrick Salameh who came to my house, was excellent in analyzing my Security needs and able to provide solution suiting my requirement. He was upfront, honest and helpful. He also went extra mile promised to get my installation job done within a weeks time, and kept his promise!!!
- Verified customer
Beware!!! Worst service and hidden charges
I have been told my the sales guy that I pay $1180 for the initial setup and one equipment is owned by ADT and can disconnect from the service anytime after 12months contract. Now after 12 months they are saying that I need to pay $400+ to keep the equipment or pay $171 for a technician to come and remove the box. Also they are saying that all the existing sensors will not work if they remove it. I have never faced this much worst service. Not explaining enough to the customer and at the end of the contract trying to get as much money as possible.
Not happy with your service whatsoever. Initially I was told my payment was for alarm AND monitoring monthly, only to find once it was installed in my home that I had an extra cost to pay for the alarm. NOW I FIND that I have to pay extra again for a technician to come and connect my security camera to my new ISP provider. Something else I was not advised that if I change ISP's this could happen. $171+ for half hours work, it's disgusting how you treat your customers. I wish I had never got my alarm through you.
Thrilled to bits with the service
No issues with installation and incorporation with pieces of my previous system. What is fantastic is that when I was on a cruise, my pet sitter forgot to set the alarm. I had a bit on an issue with the internet trying to arm it so got onto the support desk. In the meantime, one more try and I armed the hous from the middle of the ocean! Also, the support desk got back to me in 5 minutes and confirmed the alarm system was armed! 11 out of 10 ADT!!!!!
ADT - highly recommended
Highly recommend ADT for their excellent customer service & professional staff. Pricing is competitive & quality products. Very happy with our security system. Our consultant David was well informed, helpful throughout the process & gave honest advice.
Stay away from the company complete scam
Installed at our business Hard disk failed called several times no response. Spoke to customer service team and promised some one will come and have a look in couple of days its been two weeks no response called them again to hear the same story. Stay away from them.
Great customer service provided by David Difrancesco
I found David to be reliable,honest and knowledgeble who easily convinced me to sign up the contract with ADT security. David should be recognised by his employer for his hard work. I am happy to recommend David to my friends and family.
- Verified customer
Not sure who are worse - the crooks or ADT
Have been with ADT on a 3 year contract. The only time they will call you is if you press the distress alarm, all other times you get a call from a robot. One time we left the front door open and got nothing but a robot call which totally defeats the purpose of monitored security. Have decided to cancel and now they want to charge me a $170 fee for collecting the equipment - apparently after paying $850 (with a supposed $1200 discount for the equipment) it turns out I was only hiring it! Total rip off! Outdoor cameras are open at the top s...o got water damaged in the first year during a heavy rain - they wanted to charge a call out fee to take a look at it. I said No but had to pay the data fee for the remainder of the contract term. EDIT: After contacting them on a number of occasions they refused to budge on the rental equipment pick up fee and instead extended my contract for another 1 year at $19.95 per month for app only service after which I would own the useless rental equipment (it will just go in the bin). The difference was negligible so I took that offer instead. But guess what! After a month and half they are still charging me $58.58. The worst company ever!
Absolute useless customer service
Customer service representative useless and of no help. I saw a missed call from them (did not get it because it is after-hours at 7pm-ish), and did not bother to attempt to call me back. I only realised its ADT after i had to go through my list of missed calls. Because of this i missed an earlier appointment and do not bother compensating for their stuff up.
Absolute garbage. I hope they get hit by a car
Unprofessional underqualified technicians - arrogant complaints department - disingenuous sales -ineffective call centre
Moved into a new property November 2018 and took advantage of ADT's $299 installed alarm system. Need a monitored security system for our home insurance policy. I explained that we would require a quick install with the insurance company only able to give us a couple of weeks cover without a monitored system. Was assured this wouldn't be a problem. At this point I should have walked away. The install within 2 weeks never happened, but I got an additional extension from the insurance company to the exact date the installation was (finally) arra...nged. Technician arrived and asked whether I wanted the wireless PIR's installed with double sided tape or screwed into wall. Given we had previously had a Chubb system with motion detectors attached with double sided tape that were fine for 3 years, I agreed to the double sided tape (remember this point). Within 24 hours 2 of the PIR's fell off the wall, and within 48 hours 2 more PIR's fell off the wall and broke, leaving 1 still attached. 15 calls (seriously don't bother calling the call centre - call sales), 12 emails later (don't bother with complaints - email sales) and 3 weeks later new PIR's were sent to me (in 2 separate batches, and I called installation for a time to install - just before Christmas. Our insurance company charged a $500 penalty for the risk of having no monitored alarm system. I discussed the penalty and all the time wasted with calls, emails and installations with ADT who agreed (sadly verbally) that they would waive the $299 fee. Time passes and I receive monthly invoices for monitoring, which were direct debited. Amongst these emailed invoices was a claim for the $299 installation fee - I never opened it. Fast forward to now, and ADT have provided my details to a debt collection agency who call me every day and send me texts every other day to recover.....wait for it.... $2,744.00. The total cost of the system and monitoring for 3 years was $1,613, and I had paid 1 year of monitoring, so ~ $450. So essentially ADT feel they deserve to be paid $3,200 for the service they have NEVER given to me. Further, they argue that the problems with the PIR's falling off the wall were MY fault because apparently I told the technician to install them that way! Have lodged a complaint with the ACCC and NCAT (NSW Civil and Administrative Tribunal) and will update this post with the outcome.
NON- DIRECT DEBIT FEE
I received my latest bill and without any notification it has a fee of $2.00 'non direct debit fee'. There has been no notification of this fee. I emailed their customer services ' Hi
Could you please explain the additional debit for non-payment by direct debit of $2.00 ? There are two ** but nothing on the bill to explain these either?? This has not been on any previous bills and I have received no notification that this would be imposed by paying personally by my bank transfer?
Sorry for late answer.
D you consider to set up Direct Debt payment with ADT?
too many things to list .very unprofessional. techs who never turn up on time wasting time and money , techs who come in to install items they have already installed or even doing a job for the first time ,poor communication with customers. need multiple site visits to do a job . call centre doesnt know what tech division is doing ,.conflicting advice by different advisors.they sell equipment which they dont support fully. very disappointed. Regret going with ADT.
ADT = Crooks and liars!
I just about had enough of ADT myself. Six "technician" (sic!) visits and still the problem is not fixed. They make a lot of excuses when they are onsite- can't do this; can't do that- instead of identifying and fixing the actual problem with my home's ADT security system.
Another example of poor service
I booked a service call from ADT weeks in advance, technician to arrive between 8am and 12 noon.
On the day ring ADT at 11am to get an estimated time of arrival only to be advised they should be here at 1:30 pm.
A prime example of no care or service to their customers.
Now actively looking for a new provider that knows how to communicate with their paying customers.
Cancelled service - still waiting for refund
I have been a client for over 9 years and recently cancelled my service. My account was paid yearly in advance so I contacted the accounts department in May for a REFUND which would equate to approximately $300.00.
I have spoken to so many people since then and I am still waiting for a refund of MY MONEY.
Hard to believe that such a simple task could prove to be so COMPLEX.
Unsure whether management would be even capable of running a chook raffle.
After selecting ADT for our security system, we have had problems from day one with the install and getting any kind of customer service. For any minor issues, we have usually waited 4-6 weeks for a technician to come to our premise. usually that technician cannot solve the issue and a second or third technician is required before the problem is solved. if you are ever need to get a security system for your business then I can tell you from experience that ADT should be your last choice. Avoid them at all costs.
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Questions & Answers
Does anyone else think its odd that the majority of the (26) 5 Star reviews for ADT are from " customers" that have had the system for years....I mean, who looks for a product review site and then writes a positive review for a company after 2, 3 or even 5 years? I can understand someone writing a positive review just after installation, but 5 years later....hmmm
Why are ADT quoting $1016 to convert an alarm system for compatibility with the NBN when the RAC are quoting $349 and others are offering to do the conversion for free?
Why are ADT quoting $68/month monitoring charges post conversion when the RAC are quoting $35/month and others are offering $38/month after free conversion
I was told by ADT I would have to have a new system put in because NBN was not compatible with my system. This was over 12 months ago and I am still using my original ADT alarm with no problems. Still works and if I test by setting off my alarm they still phone me back as they are monitoring my alarm still.
I have been advised to steer clear of wifi systems and go for GPS. Does ADT only do wifi?
I agree with the advice of going for GPS if you are going to install a system to locate your car if it is stolen. For home security, I installed an ADT monitored alarm with a SIM card, which was to call ADT Security monitoring service if I pushed the emergency button or if, an intruder broke into my home.
My test results showed that ADT SECURITY NEVER respond to numerous alarm tests. They certainly did not respond when I activated the emergency button. What if really needed help? I would not have been able to get any from ADT Security? So it is I say, wise and prudent, to stay away from them because they are dishonest, Call other firms and do not rely on what ADT Security salesmen tell you. I say this because I found ADT Security to be dishonest. They breached my security monitoring contract.
What I say ia a clear case of deceptive and misleading conduct, I was lulled into a false sense of security, thinking that my alarm was monitored by ADT 24 x 7. I paid extra for this service; but they never responded to any of the alarms or my emergency button...ever. I found ADT Security to be extremely dishonest. I discovered they left me unprotected if an intruder were to break in ir if I had an emergency.
There are a large range of other companies which offer good priced alarm systems and which do monitor alarm systems 24 x 7. Do not as I did, allow yourself to be lulled into a false sense of security by ADT Security because I don't and cannot find one single reason why anyone should should place their lives, possessions and personal safety at risk by dealing with ADT Security.
I doubt that any of the posts on this forum supporting ADT Security are real. I bet they are placed here by ADT Security themselves. Remember this, if you have an emergency or a burglar, that is when you will find out if the money you pay to ADT Security was a good thing, or whether this warning to you is a wise and sensible warning. Don't take the risk; find a reputable firm that delivers on their promises....
Take a look at the posts on here.
ADT has an absolutely shocking reputation but all of a sudden there's a whole lot of people who've never posted one single other review saying ADT is great.
They are so obviously being posted by ADT it's laughable.
If ADT put half as much effort into customer service as they do into lying to customers they'd be OK
Stay away, they are bad news
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