I have never been so appalled
You are not given any over the phone support, the only technical support offered is a call out for a technician which cost you $170 + extra for every additional 15 minutes. I can't believe that a company can endorse a product without any training or product support, I have even had technicians come out that know nothing about CCTV. The last tech came out and did not know how to resolve the issue so it took him more than 15 minutes resulting in additional charges. I wish I could cancel this contract and move on, I am very disappointed in ADT and their lack of service.
- Verified customer
ADT WORST COMPANY EVER
ADT - despicable customer service, Shonky installs, faulty system configurations, Rip off. Wouldn’t recommend to anyone who is considering cctv systems with them. Look at another organisation to do it for you
Paid over $40 per month in monitoring services
Price went up every year for 5 years
Called them to cancel monitoring, still waiting on them to refund the last charge they took off my card after service was cancelled. This was 3 months ago. I ring and chase every week. Disgusting they must be on commission or strict sales targets as they totally rip you off
Cut to the chase
ADT Security, is the very last place, as a home owner, you should by from. I consider myself, after 25 years in the industry of alarm systems, (now retired) pretty good at the facts. Heres the facts, you buy a $299.00 system, 2 detectors and reed switch to your entry door, an internal screamer, and if lucky you get a external siren with strobe light, very cheap, not at all, ADT pay around $120.00, for equipment, and a contractor tech costs about $150 to install, so $270.00 all up (ADT COST) So then they charge you around $12.00 pw for a 36 mont...h monitoring,contract, cost to you $1872.00. Then when you have paid all this money, they blackmail you, saying they still own the equipment, or will offer you cheaper monitoring $7.00 pw, to keep your business. In all its a disaster, dealing with them, they are just after contracts, not service.Hope this helps in your decision process. I dont push any companys wagon, However, call RAA Security or Clarke Security if you live in Adelaide.You will certainly do better than ADT.
this company shouldn't be allowed to operate they are criminal
got told we could pay off our security system over 3 years. they made us sign a contract which we were told would mean we would own it at the end - now it seems we have already paid for the system, but if we want to keep it we have to pay another $3k for it - which would basically be paying for it twice. Sales woman lied to us and ripped us off blind - when we rang the company they said contract is signed so we can do nothing and we do not care at all what you say becuase we have a contract - lying, deceptive, deliberately cheating hard working consumers to line the pockets of their company. Every review online is either bad or worse.
Be Careful with this organisation
Be very careful in reading their contracts that are not in accordance with what their sales people tell you
I would go elsewhere - some ADT people simply lie to get the deal across the line then are "forgetful" when challenged
I'd rate them zero stars if the option was avialable
The reviewer stated that an incentive was offered for this review
Big rip off
ADT is big rip off I was with them for 10 years off lately it is rip off even fair trading is also in favour of multinationals company not for consumers. please read ask them question and write it down before going into contract. How much to pay upfront and also how much to pay sum total for the whole contract. Importantly about the equipment at the end of contract . How much to install and how much to dismantle it
BE CAREFUL WITH THIS MOB
The worst security - worthless
I paid almost $40 per month for a monitored alarm for more than three years, and when I was broken into they didn't attend - they advised they would be more than an hour away. Then when I sold my property, they tried to slug me a further $600 for the alarm - remembering that I'd already paid $1700 in fees.
What a CRAP service!!!
Made appointment with me few days earlier I took a day off just to wait then they called 2 hours in to say can't make it??? Wasted my annual leave! And this is the 2nd time this has happened!! What a pathetic service only to suck money out of u!
Happy with ADT and the Salesperson engagement
I have ordered ADT through online, and the response was prompt and have fixed appointment with a Sales person on my convenient time. Patrick Salameh who came to my house, was excellent in analyzing my Security needs and able to provide solution suiting my requirement. He was upfront, honest and helpful. He also went extra mile promised to get my installation job done within a weeks time, and kept his promise!!!
- Verified customer
Beware!!! Worst service and hidden charges
I have been told my the sales guy that I pay $1180 for the initial setup and one equipment is owned by ADT and can disconnect from the service anytime after 12months contract. Now after 12 months they are saying that I need to pay $400+ to keep the equipment or pay $171 for a technician to come and remove the box. Also they are saying that all the existing sensors will not work if they remove it. I have never faced this much worst service. Not explaining enough to the customer and at the end of the contract trying to get as much money as possible.
Not happy with your service whatsoever. Initially I was told my payment was for alarm AND monitoring monthly, only to find once it was installed in my home that I had an extra cost to pay for the alarm. NOW I FIND that I have to pay extra again for a technician to come and connect my security camera to my new ISP provider. Something else I was not advised that if I change ISP's this could happen. $171+ for half hours work, it's disgusting how you treat your customers. I wish I had never got my alarm through you.
Thrilled to bits with the service
No issues with installation and incorporation with pieces of my previous system. What is fantastic is that when I was on a cruise, my pet sitter forgot to set the alarm. I had a bit on an issue with the internet trying to arm it so got onto the support desk. In the meantime, one more try and I armed the hous from the middle of the ocean! Also, the support desk got back to me in 5 minutes and confirmed the alarm system was armed! 11 out of 10 ADT!!!!!
ADT - highly recommended
Highly recommend ADT for their excellent customer service & professional staff. Pricing is competitive & quality products. Very happy with our security system. Our consultant David was well informed, helpful throughout the process & gave honest advice.
Stay away from the company complete scam
Installed at our business Hard disk failed called several times no response. Spoke to customer service team and promised some one will come and have a look in couple of days its been two weeks no response called them again to hear the same story. Stay away from them.
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Questions & Answers
Does anyone else think its odd that the majority of the (26) 5 Star reviews for ADT are from " customers" that have had the system for years....I mean, who looks for a product review site and then writes a positive review for a company after 2, 3 or even 5 years? I can understand someone writing a positive review just after installation, but 5 years later....hmmm
Why are ADT quoting $1016 to convert an alarm system for compatibility with the NBN when the RAC are quoting $349 and others are offering to do the conversion for free?
Why are ADT quoting $68/month monitoring charges post conversion when the RAC are quoting $35/month and others are offering $38/month after free conversion
I was told by ADT I would have to have a new system put in because NBN was not compatible with my system. This was over 12 months ago and I am still using my original ADT alarm with no problems. Still works and if I test by setting off my alarm they still phone me back as they are monitoring my alarm still.
I have been advised to steer clear of wifi systems and go for GPS. Does ADT only do wifi?
I agree with the advice of going for GPS if you are going to install a system to locate your car if it is stolen. For home security, I installed an ADT monitored alarm with a SIM card, which was to call ADT Security monitoring service if I pushed the emergency button or if, an intruder broke into my home.
My test results showed that ADT SECURITY NEVER respond to numerous alarm tests. They certainly did not respond when I activated the emergency button. What if really needed help? I would not have been able to get any from ADT Security? So it is I say, wise and prudent, to stay away from them because they are dishonest, Call other firms and do not rely on what ADT Security salesmen tell you. I say this because I found ADT Security to be dishonest. They breached my security monitoring contract.
What I say ia a clear case of deceptive and misleading conduct, I was lulled into a false sense of security, thinking that my alarm was monitored by ADT 24 x 7. I paid extra for this service; but they never responded to any of the alarms or my emergency button...ever. I found ADT Security to be extremely dishonest. I discovered they left me unprotected if an intruder were to break in ir if I had an emergency.
There are a large range of other companies which offer good priced alarm systems and which do monitor alarm systems 24 x 7. Do not as I did, allow yourself to be lulled into a false sense of security by ADT Security because I don't and cannot find one single reason why anyone should should place their lives, possessions and personal safety at risk by dealing with ADT Security.
I doubt that any of the posts on this forum supporting ADT Security are real. I bet they are placed here by ADT Security themselves. Remember this, if you have an emergency or a burglar, that is when you will find out if the money you pay to ADT Security was a good thing, or whether this warning to you is a wise and sensible warning. Don't take the risk; find a reputable firm that delivers on their promises....
Take a look at the posts on here.
ADT has an absolutely shocking reputation but all of a sudden there's a whole lot of people who've never posted one single other review saying ADT is great.
They are so obviously being posted by ADT it's laughable.
If ADT put half as much effort into customer service as they do into lying to customers they'd be OK
Stay away, they are bad news
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