Great gear, got sent a reminder to replace our filters, clicked the link to the correct 3 units and ordered. Filters arrived within the week and were super easy to install.
Filteroo® ULTRAPURE 7" All in 1 Ceramic Gravity Water Filtration Candle and Filteroo® Joey 12L Gravity Ceramic Water Filter - Natural Beautiful product, extremely well made and the water quality is wonderful. For two people (or more with more regular filling up) this ensures the water is constantly fresh. It arrived in perfect condition with clear instructions.
Fantastic shower head and filter from a very professional company. Very fast delivery. The shower head is amazing and increased the perceived water pressure many times. Very easy installation.
Reviews with attachments
I Purchased the Vitamin C Shower water filter and spent close to $200, I was eagerly awaiting to receive it as my new apartment water quality is pretty poor. Upon opening to the box my excitement turned to disappointment as I noticed how light and cheaply made it is, I was expecting it to made of steel or some form of solid metal, instead it is a… Read more
chrome painted plastic. Decided to give it a try anyway hoping that once installed it wouldn't matter. I tested it by turning on the water and the unit was leaking water immediately, the filter compartment had somehow popped off on one side and all the water was instead flowing out. When I uninstalled the filter to see if I could fix it, I noticed that the thread on the filter head had split open, and my initial concerns of it being made from cheap plastic were verified. As my shower head is stainless steel, it just cut through the plastic thread.
I reached out to customer service to let them know the problem and it seems that they outsource the customer service to what looks to me as an offshore company (another red flag). The person I was connected with responded in a very scripted way like they hadn't even bothered to read my email and also accused me of breaking the filter instead of acknowledging the filter is made of plastic and got cut through (which in my opinion is completely unacceptable, how am I suppose to use the filter head without putting it on my shower head!?). I requested a refund as I don't believe a replacement would fix anything, just another plastic unit and my shower head would cut through the thread again. They refused to offer a refund and said that it is an installation error and not due to the product being made of plastic. I can assure you with 100% certainty it definitely is not installation, unless you count simply screwing the filter onto the shower head as per installation instructions, but to note again, how are you suppose to use the filter if you skip this step.....? I was offered an alternative product (at a cost mind you) but there was a reason why I didn't purchase that to begin with. I decided to just cut my loses at this point as it had been countless of back and forth emails wasting my time and energy just to argue that the product being made of plastic is not the problem (I refuse to accept this answer, if you make a product for a particular use and that item breaks just by simply installing it correctly and per instructions, then IT IS a design/material flaw, it is also apparent I not the first to complain looking at other reviews. Even though it kills me to have spent that much money on something to not ever be used, it was apparent they want to make the process as difficult as possible so people would give up and they could avoid taking any responsibility. Well done it worked.....
Cut to today over 6 months later, I get an email reminding me to get replacement filters (I had also purchased a 3 pack of replacement filters with my initial filter head purchase) and decided to write to them saying I don't need reminders as the product is useless to me and hasn't been in use (sitting collecting dust honestly) as they refused to offer any help other than a replacement part. I was very interested to see what the response would be. To my surprise and further disappointment the response I received was an apology for email and they will take me off the list, that was it!!! No further inquiry or concern, just done and dusted, don't care that someone spends money on their product and can't use it....
If you want a quality water filter for your shower I would highly suggest you stay away, especially if your shower head is of higher quality stainless steel and not just some cheap plastic Bunnings set.
Sprite original hand held filter, pretty impressed so far - have only used for 5 days and already my dandruff has stopped! Skin still recovering but has improved! Very easy to install and delivery was fast - thanks team Show reply
The online buy from my water filter was quick and easy. After some research we decided on the filteroo ceramic 12 ltr unit as they were readily available and as there is only one type, it's good to know you can get replacement parts, just in case something breaks. The unit was delivered quick and very well packaged. Unboxing revealed a beautiful… Read more · 1
natural colour unit with a stainless steel tap (most have plastic ones which doesn't make sense) Only downside was, they didn't have the filter itself in stock so we are waiting for delivery on that. We have no doubt this will give us beautiful water free of nasties. Cannot wait to use it. (We had these filters before so we know it works very well) We tried a (much) cheaper terracotta one but took it back to the shop after 2 weeks. Water tasted like clay or soil and had a toxic smell from the top tank. Found out later it was sealed with a "water based paint"! As well as all parts were plastic.. Buy ones!, buy good!
This product was a huge disappointment. I ordered the Vitamin C Shower Filter expecting a durable, high-quality unit, but what I received was a cheaply made item that feels like something you'd get in a discount store—not at a premium price. The packaging was flimsy, and installation was a hassle. Nowhere was it made clear that the filter is… Read more
completely plastic (chrome-coated ABS plastic), which feels very low-grade and definitely doesn't justify the cost.
To make things worse, there’s no real warranty. The company only offers a 30-day “Correct Purchase Guarantee” – but if you actually try the product and it doesn’t meet your expectations, they refuse a refund. Instead, they offer you store credit or an exchange, even if the product is clearly not fit for purpose. Under Australian Consumer Law, this is not acceptable, and it feels like they're hiding behind policy.
Even more frustrating – if you want to return anything, they make you pay the return shipping out of pocket, even when the product doesn’t live up to what was advertised.
Based on my experience, I now believe many of the “great reviews” are fake or filtered. They don’t reflect the real quality of the product or the poor after-sales support.
Avoid this product and company. Spend your money somewhere that values product quality, transparency, and customer rights.
Hello Valdas, Thank you again for taking the… Read more
Got the Vit C shower filter. broke it on installation. the agreed to send out a new one free of charge. very thankful for their generosity. Show reply
Latest follow-ups
ULTRAPURE 10" Triple Benchtop Water Filter with Fluoride Reduction & Sediment Protection.. I love the taste of the water it's so amazing how clean and clear the water is. The My Water Filter Team were so Amazing with all there help and knowledge. Show reply
Follow-up · The ULTRAPURE 10" Triple Benchtop Water Filter with Fluoride Reduction & Sediment Protection Does Not Take Up That Much Space The Installation Was Easy And The Filter Changes Are Easy And If You Have Any Troubles The My Water Filter Team Will Help You And Guide You If Have Any Problems With Install Or Filter Changes... It's An Amazing Water Filter And I Recommend Anyone to Purchase It..
In-depth reviews
We bought our first all house filter when we were living in the Pilbara in WA the tap water is harsh and destroys appliances along with your hair and skin, buying bottled water was expensive. We wanted an Australian company that understood the climate and harsh environment, we research a lot of suppliers and decided on MWF, their customers service… Read more · 1
was superior to others. We chose the whole house system as the overall cost was only $1500 at that time (2019)we were blown away at the change in the water condition and the fact that we were no longer changing out the kettle every 3 months and washing machine every 6months. When we moved back to the city in 2023 we wanted a hydrolysed system for the health benefits so we purchased the under sink system. What a difference clean water makes to not only our health but our plants too. Filter change is roughly every 12 months, we received the reminder which I love cause then I don’t have to keep record. The system comes with an easy little test kit so you can check your PH levels and order to your pH preference. We also like that the postage time was good to WA. We won’t use anyone else now, they care about what they do.. Love the True Aussie Spirit.
Great products and service – I have been a customer of My Water Filter for a few years now. I just recently purchased a Filteroo benchtop water filter and the Vitamin C shower filter. A couple of years ago I purchased the Berkefeld bench top water filter - which I have given to a friend because they loved it, that is why I have just bought another one for myself. Firstly the… Read more · 1
water filters are amazing. Everyone that comes to my house cannot believe how amazing the water tastes. The chlorine smell from tap water is extremely noticeable since I have been drinking filtered water. I have also noticed a dramatic change in the way my skin feels since I have been using the shower filter. I thought it was because I was getting older that my skin would feel tight and dry after a shower, but since using the filter it has improved heaps. I am now purchsing another two shower filters for the rest of my house. The customer service is also fantastic, with so much information and support for all their products it is easy to make an informed decision.
Highly recommend Filteroo Tank and carbon/fluoride removal cartridges – Ordered the Filteroo Tank and carbon filter cartridges as well as the fluoride removal cartridges which arrived promptly within the week. However, one of the carbon cartridges broke while putting tank together as it was wet and slipped out of our grasp. At this point, we proceeded to start to use the tank with the one set of filter cartridges… Read more · 1
whilst making enquiries with MWF about replacing the carbon cartridge. Even with the one cartridge in use, we could taste the quality of the product and the water straight away. Ray from MWF responded to my email query immediately and followed up with a phone call to reassure me that they would replace the cartridge free of charge as a goodwill gesture. He then kept me updated through the process and relayed a tracking reference for the cartridge when it was being mailed out and this also arrived super quick. Amazing service and outstanding quality product, highly recommend.
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Recent reviews
was reminded but not hassled that my shower filter was due for renewal which I appreciated. The order was placed and very quickly appeared at my door, great service and very friendly. Will stay with my water filter thank you Show reply
I called to ask a question about a new water filter and the call went to voice mail saying someone would call me back. I received a called from an unknown number so didnt answer. Turned out it was one of the call centre people in Philippines. I called again the 2nd day and the call again went to voice mail. I've also email the company but had no… Read more
response. Not sure I want to buy a filter from a company that takes no responsibility for their company.
Hi Lewis, Thank you for taking the time to share… Read more (+3 replies)
We live in regional Victoria and rely solely on tank water. We recently purchased (5 months ago) a twin ultrapure underbench system for our drinking water. The system itself was easily installed by my husband with detailed instructions being provided by my water filter. I wish I had had of done this years ago, our water tastes amazing and now I… Read more · 1
can also be confident that our water contains no contaminants, not too mention the money are saving by not having to buy 2 slabs of bottled water per week) My water filter were absolutely great to, deal with, our items were received quicker than expected and I highly rate that they provide an email reminder service when your filters are due to be changed
Finally set up our new RO 4000 Benchtop water filter this week. We are very happy with the quality of the filtered water. I needed some assistance in setting it up and found the support from My Water Filter to be spot on. Very prompt and and very clear to understand. Thank you to Rod and the team at My Water Filter, who we would highly recommend. Show reply
Got the HPF 7 Stage Reverse Osmosis Under Sink Water Filter System. Plumber said it was simple to install, and I love that I'm now drinking good tasting PFAS-free water. I also like the clever shutoff mechanism that prevents leaks. Show reply
Ordered new "Filteroo" filter cartridge for my ceramic gravity water filter. Item came promptly in good condition. I have been a customer of "My Walter Filter" for some years and am happy with their customer service and commitment to giving water to third world countries with every order. Show reply
In todays world of on line purchasing, customer service is noticeably poor, so when you find a business that is all about customers and serving them well you know they are business that recognises their customer base is the core to their success. My Water Filter are excellent in this area so I'm sticking with them and so should you. They have quality products and a broad range also, can't go wrong. Thankyou My Water Filter. Show reply
Hi all, I am happy with my fllter system but I am not happy with your website, its slightly misleading and false advertising to purchase filters, if you don't read it properly which most people wouldn't and I was one of those until I spoke to one of you..
I recently purchased the Ultrapure All-in-1 Ceramic Gravity Water Filtration Candle for my Filteroo Gravity Water filter. I initially emailed Ray with some questions to clarify which filtration candle would be the best fit for my filter and needs. He replied quickly with great detail, making it a super easy decision. The water tastes so fresh and clean and I am very happy with my purchase. Show reply
Find out how My Water Filter compares to other Home Care Shops
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The water filter was delivered on time, with clear instructions provided throughout the whole process. There’s also a great collection of videos available to help with installation and product care. I installed the filter this week and have already noticed no unpleasant smells and softer water coming from the shower. I’m looking forward to experiencing more benefits in the long run. Thank you, Rod and the whole team, for everything you do! Show reply
I purchased a bench top alkalized filter 3-4 years ago as I knew I wouldn’t stay in one place. The water quality is incredibly good and continue being good alter all these years. I can taste the difference. Every time I moved into a new place, the customer service assisted me with my tap-filter connection, as taps were different at every new… Read more · 1
place, the company advised me on how to connect and sent all required parts by express service. Always reminded me of cartridge replacement. The customer care is exceptional.
Great service and really happy with ceramic water filter with fluoride removal also got the grander water structuring board thought they just sent me a bit of plywood til I realized what’s in it now I want another. Definitely worth the investment and bought to assist with healing my cat from digestive issues. Show reply
We bought the Aroma Sense Q Vitamin C Shower Filter Shower Head with Hose and Bracket last year, and more recently the replacement cartridges. We absolutely love them. The website is terrific, with clear, simple instructional videos, which were very helpful. Great products at a great price, and great service. Highly recommended. Show reply
Exemplary customer service. I’ve purchased from My Water Filter for a previous residence. When I couldn’t figure out how to change the filter, the staff were so patient & walked me through it. They phoned the next day to follow up if it was all working correctly. Their products are of the highest quality, delivering the purest possible water.… Read more · 1
Delivery was super efficient. My Water Filter are also altruistic as they donate clean water to communities who do not have access to clean water. I’m very happy with my purchases & even more pleased with their customer service.
Amazing customer service! Shoutout to Ray from the customer service team :) I originally purchased an under sink water filter a year ago, after a few months I had a metallic taste in my water, so I reached out to the team and they helped me immediately. Now that I'm about to renew my filters, Ray helped me choose the best option for my needs. Love having clean tasting water with nasties removed! Show reply
I have had an undersink My Water Filter for about 10 years, the water always tastes great and My Water Filter send me reminders every year to replace the filters. Filters always arrive quickly after I order them. I recommend My Water Filter to all of my friends. It's also great that they donate to help supply clean water to poor countries. Show reply
Absolutely fantastic experience with the mywaterfilter team particularly Brent. His service was top-notch—friendly, professional, and incredibly knowledgeable. Delivery for orders always lightning fast, and the products are clearly built to last. Everything was smooth from start to finish. I’ve had my under sink filtration system for 2 years and love it! Highly recommended! Show reply
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Hello there, Thank you for sharing your detailed… Read more