Rod is fabulous!!!!
Rod was amazing, available to help me replace my UV thimble and new UV globe way after hours, honestly I cant believe how helpful he was, so very patient and friendly, which goes a long way. It is so hard doing this as a female who doesn't normally know plumbing language but he was beyond helpful!!!!!
Not only is the filter that I bought great, and exactly what we needed, the service from My Water Filter is exceptional. We had a small part go astray somewhere between the factory and my plumber getting it, and though I was wiling to purchase another part, they sent me a replacement at no cost at all, and very quickly. I highly recommend both the product and the service.
Order Fumbled - But Sorted Out
Great website, which promises great service - but it appears they have some work to do yet to match actual service with the promise.
When placing our order they advised delivery in 4-6 days. A week later we could not get any proof of despatch, only evasive answers to my calls and Live Chat from a Phillipines office.
Finally, after 9 days we received apologies and assurance that the order had been despatched via Express Post.
The order arrived the next day as advised, and In fairness it must be said that the new filter is of a good quality, was...
Excellent Products and Great Value!
I purchased a shower filter and bath filter and they’re awesome products! I liked them so much I bought them for other family members as well. The customer service is also outstanding and very attentive. Thankyou for a great experience, great products and improving my overall health <3
Their product and customer service is perfect! Second to none!
If you are looking for a Water Filter for your family, go with this company. Do not hesitate to call them, they will treat you very well. They will give honest opinion and not money hungry. You will be very satisfied dealing with them.
FilteROO is awesome! My whole family is converted.
G’day MWF team,
The FilteROO is an awesome Aussie product and a great addition to my coffee table. My family were a little skeptical as we already had a filter system in place but the FilteROO puts out some of the tastiest water I’ve come across. Will definitely recommend it to all my friends and be a customer again. Next step - Grander board!!
Thanks again to Rod, Andrew and the team!
Vital to my health
Out of the $50,000+ in renovations since moving into my house a year ago, your water filter is the most vital. I couldn't brush my teeth, or shower, because of the stench of chlorine. Now my water is the best. Everyone tops up their water bottles here because it is BETTER than bottled water. My painter's kids called it "diamond water" when he took bottles of my water home. And my garden? A plumber thought I was crazy to want the water filter installed before the garden hose and I said, I don't want my plants drinking that smelly chlorine! I found another plumber. We installed the magnets. I don't understand how they work, but my water is beautiful. I'm healthier drinking so much more. THANK YOU!
Won’t purchase again
I purchased a reverse osmosis system that attaches to a standard kitchen tap. Unfortunately my tap is 1mm too small. I emailed ‘my water filter’ and asked for any advice or assistance. I received an email saying to have a look at a video for an alternate solution. I watched the video, then emailed them again asking where I could buy the product in the video so I didn’t have to waste my time and money buying the wrong item. They didn’t reply to that email. A week later I emailed again asking again for a little help. That email was also ignored. ...I still haven’t been able to use the product and am still chasing a solution. now I’m being spammed with their marketing emails. Also, the product that arrived was branded FSA - Fiter Systems Australia. It seems the same products are on two different websites and at different prices. I won’t be buying from either of these businesses again. Awful customer experience.
Water filtration for home use
I've bought a couple of water filters from Rod at My Water Filter over the last 3-4 years. I have to say the service over the phone both at the time of purchase as well as when initially fitting and thereafter, 12 months later, re-placing, was amazing. As were his prices. I put myself in Rod's hands when initially choosing an appropriate filter for both alkalising our drinking water and removing harmful chemicals/metals/etc. I had done some research myself and thought reverse osmosis was the most comprehensive way to go — but quickly learned fr...om Rod why this wasn't the case (although he could have sold me a RO system for far more than I eventually paid for a filtration system). I'd have no hesitation in recommending Rod. I continue to use his service, in fact I'm just about to buy replacement filters. The filtration world is full of charlatans. Rod comes across as independent (not beholden to one or two products), honest, knowledgeable and continually researching new technologies. I'm Melbourne based, Rod is in country WA. But despite the distance, Rod is my dependable 'go to' for all things water filtering.
Awesome Service, Awesome products
My Water Filter is one of the most helpful companies I have ever dealt with. Rod went out of his way to help me when I needed water filters. Nothing was too much trouble and the filters were the cheapest ones I have found. They were delivered promptly and I can definitely recommend this company for service and value for money.
A Company that delivers excellent service.
Finding a Company that delivers excellent customer service in this day and age can be a bit like trying to find a needle in a hay stack. Not so with My Water Filter, Over the last 3 years I have found their service to be consistently excellent, they are very knowledgeable about the products they sell and their products are top quality, I just made my 12 mth cartridge replacement on my reverse osmosis filter system. I placed the order online on late Tuesday afternoon just before Christmas. The order which was delivered from Perth to Melb was on my doorstep first thing Thursday morning. You can,t get much better service than that.
Great Down to Earth People
I have had great service from my local My Water Filter team. Good knowledge on how to fix my complex problems with my water tank and a good solution to fix the PH problem along with great deals for the full filtration system to the house. I now have great clean water. Thanks Rod!
excellent product, service and support
I am like most people who shop online for a product first time, cautious.
What I was very surprised by, was the genuine , belief by this company in their products. I have purchased two different water filters,both do what I want and the support re; notification to change filters,astounding,who does that.
WHO does that, a business who wants your TRUST.
I deal in venture capitalisation and support, believe me , people will tell you how good they are and show you how good they aren't.
It is always exciting when I see an Australian company like this, TALK LESS DO MORE.
- Verified customer
Excellent Service and Support!!!
I have ordered water filters from 'My Water Filer' for the last two years and the ordering and delivery service has been great. More importantly, the after sales service provided by Rod has been excellent! My wife has suffered from Amyloidosis and we have always suspected that the mains water in Perth was a contributing cause, since it leaves a strong taint in the water of chlorinated phenols, so we have been using a Hi-Flo water filter for several years since her stem cell treatment. After purchasing the last filter we noticed that on a num...ber of occasions we would get a taint in our morning tea unless we ran the water through the filter for several seconds, which is not the idea of using a filter and not good for water conservation, so I contacted 'My Water Filter' via their website to get some advice. Instead of just posting a reply, Rod made a personal phone call to my mobile ad we discussed the issue first hand, including the situation with my wife's Amyloidosis. Rod was extremely sympathetic and provided several options and solutions, but said leave it to him and he would discuss the issue with the area Manager. He then came back with the offer to replace the filter free of charge, with a different cartridge that would be more suitable to our water supply and needs. Within a week, a new 'Food Industry' high flow water filter arrived, which has been perfect and will create the bond with 'My Water Filer' for years to come. Thank you to Rod and all at 'My Water Filer', including Elmer. Regards, Peter B (Perth)
- Verified customer
I had excellent support with my particular, and unique, experience.....
The only words I could possible use for my description of the support I received from My Water Filter are superlatives..... When I first contacted them, about 5 or 6 years ago, to discuss the problem of using tank water on our rather isolated property in Tasmania and listening carefully to the associated problems, like gravity fed wate to the house and pumping rain water from an underhouse tank to the main tank at the back, MWF pursuaded me to buy an urn and special cartridge,namely a Doulton Super Sterasyl Ceramic Water Filter candle for grav...ity urn water filters, that would specifically steralise the tank water. The outcome was beautiful, clean water that I now use for drinking and cooking each day. I also have to thank MWF for ending my phobia of drinking water, after many years of living in Africa and dealing with river water - all water we drank had to be firstly boiled, and I never trusted it considering the state of river water. Since having the beautiful filtered water from the urn, I've learned to drink healthy amounts of sweet, clean water each day and that's been a wonderful experience to actually enjoy and taste the water . During all the discussions and competent suggestions I received, I was always treated with courtesy and patience, and the final arrangement of organising the urn and cartridge was done efficiently and promptly. Since the urn's inception I've continued to renew the cartridge annually, and have always received a courteous acknowledgement. This year I'm going to have another chat with them to ensure I'm doing all I can to provide myself with pure, clean water and will follow any advice I'm given, because I know I can trust their knowledge and integrity. Thank you for so much My Water Filter for all you've done for me..... Denise (Tasmania)
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