Water tastes terrible!
I purchased one of the new water filters from fisher and Paykel as they don’t sell old version now and noticed I could still taste contaminants and left bad taste in my mouth after drinking the water. Upon closer inspection I found the filter was made in China not USA like others were and phoned to ask for refund or purchase the old version but was told it was my fridge and I hadn’t flushed it properly and needed service, not good customer service.
- Verified customer
Made my skin the worst it's ever been
I suffer from very sensitive skin and i purchased a water filter hoping it would help things. Unfortunately my skin seemed to get getting worse. I noticed that when I'd turn the shower on that the water would be quite brown-orange but i just assumed maybe the council had been doing pipe work. I finally decided to remove the filter and check what the water was like without it and all of this off coloured liquid came out. No wonder my skin has been getting worse. I've been showering in whatever crap is inside this filter. Extremely disappointed considering it cost me $116.99.
Delayed product availability
Purchased and paid for the item. Availability issues from manufacturer resulted in a delay. Received my product 1 month after ordering. The customer service manager, Steve, followed up to confirm receipt of the product.
Awful after sales.
They have outsourced to a third party who is shocking to deal with. After sending the wrong product, because it was bigger, I was advised to just not includ the washers supplied. - 5 phones calls and 2 emails and still no resolution. I would rather pay more than have to spend time trying to get the right unit.
No one ever answers the phone, always have to leave a message. Hen they call you back when you may not be available.
Aquasana Premium shower filter
My Aquasana Premium Shower filter for chlorine & chloramine removal is of top quality and I'm ultra impressed with how nice it is to not shower in chemically treated (and bad for ones health) water. My skin is never itchy now and I feel great after a shower! Cleaner! Service was A1 too. Very happy indeed. Thankyou!
Outstanding quality, service and price!
After ordering what I found to be the best value under-bench water filtration system on the internet, I received the product within a few days; excellent service. Even a non-tradesman like me was able to easily install the system by following the clear instruction video at www.mywaterfilter.com.au. Thanks for a brilliant experience to the Team at My Water Filter!
Rod is fabulous!!!!
Rod was amazing, available to help me replace my UV thimble and new UV globe way after hours, honestly I cant believe how helpful he was, so very patient and friendly, which goes a long way. It is so hard doing this as a female who doesn't normally know plumbing language but he was beyond helpful!!!!!
Not only is the filter that I bought great, and exactly what we needed, the service from My Water Filter is exceptional. We had a small part go astray somewhere between the factory and my plumber getting it, and though I was wiling to purchase another part, they sent me a replacement at no cost at all, and very quickly. I highly recommend both the product and the service.
Order Fumbled - But Sorted Out
Great website, which promises great service - but it appears they have some work to do yet to match actual service with the promise.
When placing our order they advised delivery in 4-6 days. A week later we could not get any proof of despatch, only evasive answers to my calls and Live Chat from a Phillipines office.
Finally, after 9 days we received apologies and assurance that the order had been despatched via Express Post.
The order arrived the next day as advised, and In fairness it must be said that the new filter is of a good quality, was...
Excellent Products and Great Value!
I purchased a shower filter and bath filter and they’re awesome products! I liked them so much I bought them for other family members as well. The customer service is also outstanding and very attentive. Thankyou for a great experience, great products and improving my overall health <3
Their product and customer service is perfect! Second to none!
If you are looking for a Water Filter for your family, go with this company. Do not hesitate to call them, they will treat you very well. They will give honest opinion and not money hungry. You will be very satisfied dealing with them.
FilteROO is awesome! My whole family is converted.
G’day MWF team,
The FilteROO is an awesome Aussie product and a great addition to my coffee table. My family were a little skeptical as we already had a filter system in place but the FilteROO puts out some of the tastiest water I’ve come across. Will definitely recommend it to all my friends and be a customer again. Next step - Grander board!!
Thanks again to Rod, Andrew and the team!
Vital to my health
Out of the $50,000+ in renovations since moving into my house a year ago, your water filter is the most vital. I couldn't brush my teeth, or shower, because of the stench of chlorine. Now my water is the best. Everyone tops up their water bottles here because it is BETTER than bottled water. My painter's kids called it "diamond water" when he took bottles of my water home. And my garden? A plumber thought I was crazy to want the water filter installed before the garden hose and I said, I don't want my plants drinking that smelly chlorine! I found another plumber. We installed the magnets. I don't understand how they work, but my water is beautiful. I'm healthier drinking so much more. THANK YOU!
Won’t purchase again
I purchased a reverse osmosis system that attaches to a standard kitchen tap. Unfortunately my tap is 1mm too small. I emailed ‘my water filter’ and asked for any advice or assistance. I received an email saying to have a look at a video for an alternate solution. I watched the video, then emailed them again asking where I could buy the product in the video so I didn’t have to waste my time and money buying the wrong item. They didn’t reply to that email. A week later I emailed again asking again for a little help. That email was also ignored. ...I still haven’t been able to use the product and am still chasing a solution. now I’m being spammed with their marketing emails. Also, the product that arrived was branded FSA - Fiter Systems Australia. It seems the same products are on two different websites and at different prices. I won’t be buying from either of these businesses again. Awful customer experience.
Water filtration for home use
I've bought a couple of water filters from Rod at My Water Filter over the last 3-4 years. I have to say the service over the phone both at the time of purchase as well as when initially fitting and thereafter, 12 months later, re-placing, was amazing. As were his prices. I put myself in Rod's hands when initially choosing an appropriate filter for both alkalising our drinking water and removing harmful chemicals/metals/etc. I had done some research myself and thought reverse osmosis was the most comprehensive way to go — but quickly learned fr...om Rod why this wasn't the case (although he could have sold me a RO system for far more than I eventually paid for a filtration system). I'd have no hesitation in recommending Rod. I continue to use his service, in fact I'm just about to buy replacement filters. The filtration world is full of charlatans. Rod comes across as independent (not beholden to one or two products), honest, knowledgeable and continually researching new technologies. I'm Melbourne based, Rod is in country WA. But despite the distance, Rod is my dependable 'go to' for all things water filtering.
Awesome Service, Awesome products
My Water Filter is one of the most helpful companies I have ever dealt with. Rod went out of his way to help me when I needed water filters. Nothing was too much trouble and the filters were the cheapest ones I have found. They were delivered promptly and I can definitely recommend this company for service and value for money.
Questions & Answers
PS: Unless satisfactory information about my pre-paid order is provided today then all documentation will be presented to ACCC later today. !!
Rod A.My Water Filter
Hello Roger. Thank you for placing us your question and we apologise with the delayed posting of our response. We are glad to have this issue is sorted out with your help and cooperation, and for completely fulfilling all the documentation you required. We look forward to assisting you again, Roger. Thank you so much.
Regards from My Water Filter Team
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