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My Water Filter

My Water Filter

4.3 from 47 reviews

Reviews

4.3

47 reviews
5
(36)
4
(3)
3
(0)
2
(1)
1
(7)
  • Product Quality
    4.1 (14)
  • Return Claim MadeYes (2) · No (14)
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Water tastes terrible!

published

I purchased one of the new water filters from fisher and Paykel as they don’t sell old version now and noticed I could still taste contaminants and left bad taste in my mouth after drinking the water. Upon closer inspection I found the filter was made in China not USA like others were and phoned to ask for refund or purchase the old version but was told it was my fridge and I hadn’t flushed it properly and needed service, not good customer service.

Return Claim MadeYes
1 comment
My Water Filter
Rod A.My Water Filter
Tia

TiaSydney Surrounds, NSW

  • 3 reviews
  • Verified customer

Made my skin the worst it's ever been

published

I suffer from very sensitive skin and i purchased a water filter hoping it would help things. Unfortunately my skin seemed to get getting worse. I noticed that when I'd turn the shower on that the water would be quite brown-orange but i just assumed maybe the council had been doing pipe work. I finally decided to remove the filter and check what the water was like without it and all of this off coloured liquid came out. No wonder my skin has been getting worse. I've been showering in whatever crap is inside this filter. Extremely disappointed considering it cost me $116.99.

Product Quality
Return Claim MadeNo
1 comment
My Water Filter
Rod A.My Water Filter

Delayed product availability

published

Purchased and paid for the item. Availability issues from manufacturer resulted in a delay. Received my product 1 month after ordering. The customer service manager, Steve, followed up to confirm receipt of the product.

Product Quality
Return Claim MadeNo
1 comment
My Water Filter
Rod A.My Water Filter
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stuart

stuartPerth, WA

excellent customer service

published

Just received my whole house triple water filter system very happy best product and best price fast shipping
thanks for all the advice on the phone will definitely get my filters from you in the future
Stuart
Perth W.A

Product Quality
Return Claim MadeNo
Vincent M

Vincent Mmelbourne

  • 3 reviews

Awful after sales.

published

They have outsourced to a third party who is shocking to deal with. After sending the wrong product, because it was bigger, I was advised to just not includ the washers supplied. - 5 phones calls and 2 emails and still no resolution. I would rather pay more than have to spend time trying to get the right unit.

No one ever answers the phone, always have to leave a message. Hen they call you back when you may not be available.

Product Quality
Return Claim MadeYes
1 comment
My Water Filter
Rod A.My Water Filter
LilyLoves L.

LilyLoves L.Greater Melbourne (Outer), VIC

Aquasana Premium shower filter

published

My Aquasana Premium Shower filter for chlorine & chloramine removal is of top quality and I'm ultra impressed with how nice it is to not shower in chemically treated (and bad for ones health) water. My skin is never itchy now and I feel great after a shower! Cleaner! Service was A1 too. Very happy indeed. Thankyou!

Product Quality
Return Claim MadeNo

Outstanding quality, service and price!

published

After ordering what I found to be the best value under-bench water filtration system on the internet, I received the product within a few days; excellent service. Even a non-tradesman like me was able to easily install the system by following the clear instruction video at www.mywaterfilter.com.au. Thanks for a brilliant experience to the Team at My Water Filter!

Product Quality
Return Claim MadeNo
Tracy

TracySouth East Queensland, QLD

  • 3 reviews

Rod is fabulous!!!!

published

Rod was amazing, available to help me replace my UV thimble and new UV globe way after hours, honestly I cant believe how helpful he was, so very patient and friendly, which goes a long way. It is so hard doing this as a female who doesn't normally know plumbing language but he was beyond helpful!!!!!

Product Quality
Return Claim MadeNo
Gertie

GertieSouth East Queensland, QLD

Fantastic Product

published

Not only is the filter that I bought great, and exactly what we needed, the service from My Water Filter is exceptional. We had a small part go astray somewhere between the factory and my plumber getting it, and though I was wiling to purchase another part, they sent me a replacement at no cost at all, and very quickly. I highly recommend both the product and the service.

Product Quality
Return Claim MadeNo
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Roger

RogerSydney Surrounds, NSW

  • 4 reviews

Order Fumbled - But Sorted Out

published
Stephen W

Stephen WSouth East Queensland, QLD

Excellent Products and Great Value!

published

I purchased a shower filter and bath filter and they’re awesome products! I liked them so much I bought them for other family members as well. The customer service is also outstanding and very attentive. Thankyou for a great experience, great products and improving my overall health <3

Product Quality
Return Claim MadeNo
Reviews J.

Reviews J.Sydney, NSW

Their product and customer service is perfect! Second to none!

published

If you are looking for a Water Filter for your family, go with this company. Do not hesitate to call them, they will treat you very well. They will give honest opinion and not money hungry. You will be very satisfied dealing with them.

Product Quality
Return Claim MadeNo

4 Stage Reverse Osmosis

published

Love our clean water from our reverse osmosis under sink system. The team at My Water Filter has been excellent with sending filter replacements and helping us with any queries we have with the system. Highly recommend them

Product Quality
Return Claim MadeNo
Anne S.

Anne S.South East Queensland, QLD

Love My Water filter

published

We have been using our water filter for approximately 6 months now since moving into town from the country. We LOVE the water that we drink knowing that there are no nasties in it thanks to our filter. Couldn't live without it.

Matt B

Matt BSouth East Queensland, QLD

FilteROO is awesome! My whole family is converted.

published

G’day MWF team,

The FilteROO is an awesome Aussie product and a great addition to my coffee table. My family were a little skeptical as we already had a filter system in place but the FilteROO puts out some of the tastiest water I’ve come across. Will definitely recommend it to all my friends and be a customer again. Next step - Grander board!!

Thanks again to Rod, Andrew and the team!

Product Quality
Return Claim MadeNo
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Ron

RonSouth East Queensland, QLD

Great at taking money and not delivering

published

Placed an order on 20DEC2018
It is now March 2019 with no water filter delivered.
Called to be told they have no details as to when I might see the filter.
Only that it might be here in April.

Return Claim MadeNo
1 comment
My Water Filter
Rod A.My Water Filter
Brenda M.

Brenda M.Wide Bay-Burnett, QLD

  • 5 reviews

Vital to my health

published

Out of the $50,000+ in renovations since moving into my house a year ago, your water filter is the most vital. I couldn't brush my teeth, or shower, because of the stench of chlorine. Now my water is the best. Everyone tops up their water bottles here because it is BETTER than bottled water. My painter's kids called it "diamond water" when he took bottles of my water home. And my garden? A plumber thought I was crazy to want the water filter installed before the garden hose and I said, I don't want my plants drinking that smelly chlorine! I found another plumber. We installed the magnets. I don't understand how they work, but my water is beautiful. I'm healthier drinking so much more. THANK YOU!

Product Quality
Return Claim MadeNo
Matt

MattSydney Surrounds, NSW

Won’t purchase again

published
Product Quality
Return Claim MadeNo
1 comment
My Water Filter
Rod A.My Water Filter
Martyn

MartynMelbourne

Water filtration for home use

published
Darryl Thomas

Darryl Thomas

  • 2 reviews
  • 1 like

Awesome Service, Awesome products

published

My Water Filter is one of the most helpful companies I have ever dealt with. Rod went out of his way to help me when I needed water filters. Nothing was too much trouble and the filters were the cheapest ones I have found. They were delivered promptly and I can definitely recommend this company for service and value for money.

Page 1 of 3

Questions & Answers

Roger

Rogerasked

PS: Unless satisfactory information about my pre-paid order is provided today then all documentation will be presented to ACCC later today. !!

1 answer
My Water Filter
Rod A.My Water Filter

Hello Roger. Thank you for placing us your question and we apologise with the delayed posting of our response. We are glad to have this issue is sorted out with your help and cooperation, and for completely fulfilling all the documentation you required. We look forward to assisting you again, Roger. Thank you so much.

Regards from My Water Filter Team

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