No communication and had to load the truck myself with one removalist
I booked this company for my move from Townsville to Gold Coast and they gave me an estimate of dates they would be coming and said they’d let me know closer to the day. When it was one day away and I hadn’t heard anything I contacted them and was told they’d be coming the next day between 7-9am. I rang at about 9am the next day as they hadn’t arrived and asked how far away they were. I was told they were still a few hours away and would be there about 11:30am now. I rang again at about 12:20 as they still hadn’t come and he said he was still a...couple of hours away and sounded annoyed that I was ringing him. I was supposed to work in the afternoon and had to cancel. One guy ended up showing up at 2:30pm. As annoying as it was that I had to wait around for them for over 8 hours, it’s the fact that there was no communication that bothered me. If I hadn’t of called them I doubt they would have even let me know I’d be waiting 8 hours. As well as this, when the removalist arrived, I had to load the truck with him as there was only him. I’d already boxed and packed and wrapped everything but then I had to spend over 2 and a half hours loading the truck. Half the reason I paid someone was so that I didn’t have to do it and then I had to do it anyway. I was told I would receive a discount for helping and then after the job was complete I receive an invoice for the full amount. After writing back refusing to pay the full amount I was offered a $150 discount.
Few headaches but they got the job done
Thought I'd leave an honest review on my experience with this company. We moved 15m3 from Far North Queensland to Central Queensland and they were by far the cheapest available (I'd normally be happy to pay a bit extra for quality service but we were tight for cash after buying our first house so went with them).
[Name Removed] was very helpful on the phone and organised storage of our furniture for a few days so they could deliver on the day we needed it. When they arrived to collect the furniture one of the fellas smelt like booze and didn't...really look up to the task of moving furniture which was a bit concerning. They loaded all our furniture without providing an inventory list which had me pretty worried. I was pretty sure (especially after reading a few reviews) that that would be the last we would see of a lot of our stuff (or at least in one piece). I had to call them a couple of times to confirm when our furniture would be delivered (they dropped it to their colleague in Gladstone to deliver to us on the day we needed as it didn't fit with their normal runs) so without my phone calls to them (and also the man delivering the furniture) we wouldn't have had any info. I then got in touch with the fella who was delivering the furniture who was also pretty helpful and ended up being a really good guy. We had a bit of a drama with him not receiving payment from them and wanting to deliver a day later than we needed. After making a few phone calls myself to [Name Removed] in the office (who was actually pretty helpful) we were able to get it sorted and got it delivered on the day we needed it. All our furniture arrived on the day we needed it, we had no major breakages and weren't missing any items. We had packed everything pretty well and apart from breaking approx. 10 drinking glasses (I feel like that's almost expected when moving?) it all arrived in pretty good condition (few smudges etc aside). All in all - I was pretty stressed after they picked up our furniture but it all got delivered within the time frame I specified with minimal breakages and I just had to do a bit of leg work ringing around etc. I guarantee you won't be able to find cheaper than them and if you're not looking for 5 star service and just want the job done and are happy to make a few phone calls etc then based on my experience that's what you will get with these guys. Thanks [Name Removed] and the team for accommodating our needs and delivering all our furniture safely.
Worst, worst, worst...
Don't want to rate even 1star. They lost our expensive items and when we contacted them, they don't even bother to answer properly. Called them, emailed them everyday for last 2 weeks, nothing happened as if it's not their responsibility that they lost our items. No one should choose this trash company....
Fantastic and fast removals, friendly workers.
I'll tell ya what, I can't recommend these guys enough! They made what was a daunting situation, a 3 bedroom house, moving from Newcastle to Brisbane, a breeze! Next day delivery as well. Stuart and the blokes were wonderful and hard-working, made it look effortless and got it all in and out in no time. I will be telling everyone I know who is moving to use Advance Australia Removals in the future. This was hands down the best removalist experience I've had over my many moves.
house move from Townsville to Brisbane aug 2020, Broken furniture, goods just thrown into the storage shed, didnt lock the storage shed , door was open when I arrived. wont answer calls or emails. Abused the lady at the storage sheds and tried to increase my load from 25-28m3 to 42m3 to get more money. NEVER AGAIN!!!!
Exceptional service from beginning to end
The way they went about moving my things from Sydney to Brisbane was exceptional.
Setting things up was relatively straightforward and having them picked up on Thursday and delivered on Friday could not have been any better.
My sister on the receiving end said that they were all received without damage, and I'm not surprised considering the way in which they were exceptionally wrapped and stacked. I had plastic boxes that don't travel all that well and there was not an issue with them at all.
The two guys who picked everything up could not have been more helpful. I tried to have everything ready for them and nothing was too hard for them. They went about their business and got it done super efficiently.
Couldn't be more pleased.
Recently relocated from Brisbane to Bundaberg and had the easiest of moves ive ever encounterd as a result of the fantastic service and professional attitude of Advance Australia Removals. Not one bit of damage or even a scratch. Everything is wrapped up patiently, they even wrapped up my fire bucket.
Great people to deal with from the booking, right through to the conclusion. Will always use them from now on and couldn't recommend them more highly.
Couldn't be happier.
So happy with the service received recently with my move from Wollongong to the Tweed Coast.
The boys were so patient while I was still packing, and took amazing care of all my delicate and high value items.
Would highly recommend the team at Advance Australia Removals.
The guys from Advance Australia Removals were super helpful.
Took so much care with my stuff even when lifting it over the balcony when it wouldn’t fit down the stairs. Cant thanks them enough! Would use them again.
Wished my experience had been better
Moved interstate with a 3 bedroom house into storage then again into our new home. Unfortunately I dealt with an employee who damaged items and said he’d replace after ‘speaking to the boss’. Took one item for said repair and promptly disappeared. Also have had several items disappear (one being a $600 oroton handbag) and was unable to have the matter resolved completely as only one item replaced and part money provided to replace item from part taken by employee. How silly I was to trust this company with my home contents.
Moved from Hervey Bay to Cairns and the guys did a brilliant job. Totally wrapped the gear up heavily(way better than I would have and it's my gear). Definitely would use this service again and thanks Mary-anne for making our first experience easy.
Outstanding service and very efficient work
Outstanding service and very efficient work. These guys worked so hard to make sure everything was moved not only safely but with the outmost care. They worked so hard and fast that we came under our original quote by about 20%. I am extremely satisfied with their work.
Hats off to the whole staff of Advance Australia Removals
We just moved and used these guys based on all the great reviews. The 6 gentlemen worked hard and got it all done without damaging anything. Hats off to the whole staff of Advance Australia Removals
Outstanding service. The workers were prompt and patient
Outstanding service. The workers were prompt, patient and extremely careful. I have no hesitation to recommending Advance Australia Removals to all of my friends and family.
My experience was nothing short of impressive
Advance Australia Removals is amazing. This is the second time using them and my experience was nothing short of impressive. Hopefully I won't have to move for a while but if I do, I will definitely be calling Advance Australia Removals.
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