Advanced Dermal Institute

Rude service but ok laser – The laser service itself was fine, but the customer service was not great. When I arrived, the lady made me wait outside in the rain, which was very rude and then was generally unfriendly. Recommend going elsewhere if you want to be treated well!

Unhygienic clinic and poor treatment – The therapist had a dog wandering around the clinic. I went for teeth whitening and the guard I was offered had just been sitting on the sink, not even pretending to be a clean or fresh item. I have not noticed any improvement to the color of my teeth despite following all the advice for after care, only increased sensitivity for a few days. It… Read more

was also quite difficult to communicate with the clinic to arrange the appointment in the first instance.

Professional and caring therapist – I have had several treatments at this clinic and have found Carolina to be professional in her advice and at the same time very caring. I have had good results as promised and the hygiene standards are high at the Richmond clinic.

Friendly and Personable Service – I first visited ADI a couple years ago for hair laser removal and to this very day I am still a client. I am very happy with the results and now go back for maintenance. I have to say Diana is the bomb! She is the very reason I keep going back! She is very friendly, personable and attentive. A great conversalionist if you want to talk. I was so… Read more

impressed with Diana the first time we met which is the very reason ADI continue to get my business. Customer Service and Results....that works for me! Thanks Diana!

IPL/laser hair removal – I first visited ADI to get cosmetic eyeliner tattooing (using a Groupon voucher), and was so impressed with the professional yet friendly owner Caroline, that despite her business moving to Richmond, I followed her there and keep going back because the treatments do what they are supposed to and I am always treated well. Caroline and her staff at… Read more

Richmond are amazing and I highly recommend their services. I recently completed a round of IPL sessions and am very happy with the results. I will be returning to ADI for maintenance sessions and hope to try some of the snti-aging treatments they offer. Advanced Dermal Institute are always my first choice. Of course you can get these services at other locations, but I trust Caroline amd her staff because client safety is always paramount. Before I found ADI I had tried IPL at another business, and they actually burnt my skin and caused scarring because they had no idea what they were doing, so I suggest you avoid the mistake I made and try ADI, because Caroline and her team will look after you.

You Should Be Shut Down – First of all, it’s deeply unhygienic to have a dog running around an establishment where sterilisation is vital, what on earth were you thinking??? How [Name Removed] responded to previous reviews that brought up the dog is also shameful. Second of all, there seems to be absolutely no communication between staff and I expect this is also due to… Read more

[Name Removed] as she seems to be the only one who answers emails (if she can be bothered) and you can confirm it’s her if it’s written in the same style as the responses to reviews on here. Aka, filled with spelling errors and astronomically unprofessional.

Thirdly, my experiences at ADI were honestly traumatising and I’ve since sought professional help for the incident I experienced.

My first ever laser hair removal appointment I was attended to by [Name Removed] who conducted herself beautifully, explained everything thoroughly and made me feel incredibly comfortable and at ease. When I came by a month later for my second appointment, I had the misfortune of being paired up with [Name Removed]. [Name Removed] looked and acted like she’d stepped in her dogs doo-doo the whole appointment and as a result was cold towards me and rolled her eyes and huffed and puffed the whole time. *Mind you, I have a spinal injury and can’t rotate on the tiny bed very quickly.* When it came time to do the Brazilian area, she gave no warning or told me what was coming next and shoved the laser device right between my labia and harshly rubbed it all around. I was shaken and felt violated as it was nothing like the previous session with [Name Removed] where she’d ask you to gently butterfly your knees and to let you know when you’re ready and which areas she’d be starting with. Oh no, [Name Removed] went straight for it without one goddamn concern about you, your comfort or any past trauma you may carry from that area. I went to my car and cried for a good two-hours and once I’d regained some composure, I sent them an email discussing the appointment and my concerns. I didn’t even get so much as a tiny “sorry” in response and my assumption here is it’s because [Name Removed] conducted that appointment and she’s also the one answering emails. When I showed up for my third appointment, I was incredibly anxious and trembling because I didn’t want to see [Name Removed] or interact with her after being violated and luckily [Name Removed] was professional and sat with me, consoled me, read the emails and confirmed that it was “seriously not okay” that I didn’t receive an apology and she apologised on [Name Removed] behalf and offered to make that days appointment a free one to make up for the lack of professionalism of [Name Removed]. I was still shaken up and crying during the appointment (when she began on my Brazilian) but it wasn’t due to how [Name Removed] was operating, but because of what [Name Removed] did previously.

Anyway, fast forward to now and I’ve sent emails asking for my last 2 sessions to be rescheduled for September & October as my appointments in July and August had to be cancelled due to COVID and was treated with (to no surprise) more unprofessional emails from [Name Removed] !!!

There is a reason she doesn’t sign her name at the bottom of emails and that’s because she enjoys avoiding all accountability and responsibility for her actions. You’ll never receive a professional email or message of any sort from this woman and I’m assuming that if they didn’t post regular offers on GroupOn that she’d have closed the doors many years ago.

I only came back because [Name Removed] is a decent human who conducts herself in a kind and professional manner who runs the place better than the “owner” does and she’s more than half the age of [Name Removed] , which is saying something.

Heed the warnings of the bad reviews, from what I can see the place should have closed down YEARS & YEARS ago.

I’ve also since learned that the only reason ADI has positive reviews anywhere is because there was an incentive to do so. DEFINITELY DON’T TRUST THEM.

*UPDATE 25/08/21 - [Name Removed] Lies to groupon to avoid responsibility and accountability. Denies an incident ever occurring*

*UPDATE 7/09/21 - After spending an excessive amount of time dealing with GroupOn and urging them to look into the disgusting practices of the “business”, GroupOn has refunded me for the last two appointments I won’t be attending.

[Name Removed], you should start a charity and pay for all the therapy, physical and mental, for all the damage and trauma you cause to people.

Absolutely disgusting.

Horrible experience! Do not visit this clinic!! – Guys!! ATTENTION!! I had laser hair removal at this clinic and not only was the service horrific, but I was severely burnt by the lasers. The staff are incompetent. They are untrained and clearly have no idea about the basic fundaments of laser. I am so traumatised by the experience. I now visit Australian Laser Clinics, and I haven’t looked back.… Read more

It is worthwhile to pay that little more money for a better result and for your skin not to be compromised. I highly advise you against the clinic. It is disgusting and they have no idea what they’re doing. They have ruined my skin and all they didn’t even apologise. I hope they get shut down. Incompetent flogs.

Disappointing – I bought 10 sessions from Groupon as recommended. Then i received an email brochure of what to expect. The brochure mentioned it's 30 min fat cavitation per session but the sms confirmation I received from advance institute said it's 20 min per session. I called to ask why it's down to 20 min, the reception lady told me that I don't need longer… Read more

than that for tummy area. I went on anyways despite the little disappointment, thinking I already paid so I have no choice. My 7 sessions were never a full 20 mins. 2 of those were only 10 mins! I felt so ripped off. Very disappointing and a waste of money and time as I travel for 45mins to get to their clinic only to get less than 20min service. What they advertise is not the same as the actual product.

Thorough and professional – I have had two treatment types with Advanced dermal: eyebrow tattoo and IPL and have found Carolina dedicated, friendly and professional. The eyebrows were particularly well done and have lasted well beyond their expected longevity.

Teeth Whitening – I have had two sessions of teeth whitening with Advanced Dermal Institute. The girls are friendly and the treatment is painless. I am seeing my teeth become a better shade and I can't wait for the next appointment. I was advised on aftercare and they checked up on me during the appointment. They are also very helpful should you need to reschedule.

eyebrow micro blading – I recently visited Advanced Dermal Institute to have my eyebrows done for the second time . I originally visited 5 years ago to have Micro blading eyebrows they looked wonderful I was told that they last 3-5 years . Well 5 years later i felt they needed to be darker . They now look amazing Carolina does a wonderful job , my eyebrows are the best… Read more

thing I have done ,mine were always short because of medical problem I had to make them up all the time but the last 5 years I haven't had to do anything thank you Carolina

Friendly and professional – Found this business on Groupon, I have been coming in for fat cavitation and have just had my first skin needling treatment done! They girls are lovely and very professional

Great treatment by great staff – I am glad to have found this clinic. I have been receiving laser hair removal treatment and the results have been great. From my first visit, and every visit following, the staff have been genuinely caring. I am more than satisfied.

How Great – I am absolutely amazed on how easy and painless laser hair removal is. For many years I have had waxing. This has been very painful. No more. I am now sold on laser hair removal. No pain Very easy Totally satisfied. Thanks Vince

Perfect place – I would highly recommend the Plasma Pen soft surgery. For those who don’t feel there quite ready yet to go under the knife or anything to evasive. The plasma pen I found to be very comfortable, my practitioner Carolina Mangion was most attentive to my requirements. As I was very nervous having my top eye lids done. My results where amazing… Read more

giving me a 2cm lift to the brow area.

Down time very minimal . Cost was very affordable considering it was soft surgery . Carolina bed side manners where extremely professional and caring .

I love the fresh and natural results . The clinic gives you a feel of reassurance being so clean and practitioners very informative with everything . Can not wait for there reopening returning for LED light .. Rejuvenate and so much more ..! I Just love this place .. Don’t waste time in thinking what to do for your skin or where to go ..

Amazing place and staff can’t do without !!! – Highly recommend Advanced Dermal Institute. Always friendly , professional and the treatments I received highly effective. I have been going for regular various treatments for over 5 years never disappointed . Will definitely continue . Love the staff

Clean, friendly, professional – Don’t know about others but my experience has been great so far after 3 sessions with laser treatments and getting good results. Lovely dog there who is so gentle, well groomed and placid makes it a warmer atmosphere. The staff don’t treat you any different as other places have I’ve noticed if you use Groupon sometimes, they are friendly,… Read more

welcoming and make you feel comfortable as possible and it’s very clean there. Just 3 sessions in but would recommend it if you have been thinking about it or putting it off. I have lighter skin (bit tanned) and thicker darker hair just thought I would mention so FYI so might be a factor why results have been so good. Thx

Eyebrow tattoo – Had my eyebrows tattooed today. The colour suggested was perfect and the service quick and professional. The finished result was perfect. Very pleased with the results. Everytime I've been at the salon and I've had the best care.

Amazing treatment for African/ pigmented skin – I've done 2 of my 6 diode laser hair removal treatments so far and the results are great! 1st session was hard because I've never had anything like this done before, second session was much easier to get through. Treating most of my body and because of hyperpigmented areas on darker skin the laser got my skin a couple of times but the scaring went… Read more

away between 1st and second session. Worth looking into if you're an African looking to get hair removal treatment, so excited about my results to come because of what I've seen so far. The ladies are also very kind, I was treated by Carolina both times and have only good things to say.

disastrous – I got burned from laser and when i informed them about it they reacted unprofessionally. First they said the scars would go after one week they still exist after 5 months; said the burn was a slight reaction but i have burnt skin, you said it was because of a fresh piercing its been here for 4 years, and that apparently my skin is sensitive to… Read more

laser but i never had reactions at the previous institute and then you first said you’d refund then changed your mind.

Happy customer – I had Plasma Fibroblast treatment on my upper and lower eyelids with Diane. My experience was a pleasant one from beginning to end. Wait times were minimal, the rooms are clean and pleasant, though humble. Skincare products used could be better. Diane was very professional, friendly and welcoming from the outset. I was provided with full… Read more

information where I needed it, so there were no uncomfortable surprises either during the treatment, or post treatment. I felt well cared for post treatment, and that the outcome was important, not only to me, but for Diane also. It has now been 6 weeks, and I am very happy with the results of my Plasma Fibroblast treatment, though can see a second treatment would be beneficial to reach my full desired outcome. I will happily return to Australian Dermal Institute, and would also happily recommend them to anyone else. Juliet.S.

Caring and Professional – I had Plasma Fibroblast done on my upper and lower eye and also around my mouth. Carolina and Diane were very knowledgeable in the procedure. I was well informed before and after about the after care I would need. I was asked to send a daily photo for Carolina to monitor my progress. I am slowly improving but I can already see an improvement on my… Read more

eyes. I am extremely happy with the treatment and I would not hesitate for anyone to have this procedure done by Carolina or Diane. Pauline Gouldthorpe

Highly recommended for cosmetic tattooing / SIPL and light therapy for skin problems / plasma pen treatments – I have been extremely happy with all services provided by Advanced Dermal Institute. The eyeliner tattooing was fantastic, the medical grade light therapy machine they use has really made a difference to the appearance of my skin by resolving most of my skin problems. I have also had the plasma pen treatment for upper and lower eyelid and after… Read more

only two weeks, I have noticed a good improvement to the overall appearance of this area. I was also provided with comprehensive information for aftercare treatment of the eye area and was asked to email photos each day for a week so that staff could check that everything was healing well. I have been a regular customer since 2017 and have always found staff there to be helpful, knowledgeable and caring. I have no hesitation about recommending their services to anyone.

Choose somewhere else for tattoo removal – Though the staff were lovely & easy to deal with, I would not recommend tattoo removal from this venue. I believe they’re using a hair removal machine & not the correct one. I experienced a great deal of pain (not the case when visiting a different venue with the proper equipment). I also experienced extreme blistering due to the high heat… Read more

setting required from a broad spectrum laser. The blistering has left scarring & also effected my ability to ever get a good result from any laser removal. My blisters then went on to be problematic in healing.

I can’t speak of their other services but definitely do not use them for tattoo removal.

Terrible customer service – I can honestly say that I have never experienced communication like this from any company, let alone a place that offers beauty treatments. The lady that greeted me as I waited patiently on the chairs outside the treatment rooms spoke to me in such an abrasive, verging on aggressive manner after keeping me waiting for 15 mins that I made the… Read more

decision not to have my third and final photo rejuvenation treatment. I chose instead to spend my money on an Uber home. People should be treated with respect, not like the way I was treated today. In the world of social media and instant feedback, customer service like the one I experienced today is visible to everyone. Im very dissapointed and will not be a returning customer. I would definitely not recommend Advanced Dermal Institute.

Fantastic cosmetic Tattoo – I am a repeat client of Advanced Dermal Institute and just had my top eyeliner done and am very happy with the results! Carolina is a very talented and skilled at cosmetic tattoos I also had a lip blend tattoo done around 18 months ago and looks really good and has lasted well! Highly recommend this place!

friendly service pleasant experience – I had some laser done on my face and it was very professionally done with friendly outgoing staff. painless very happy. seen good results plus reduction in hair in unwanted places

Absolutely the Tops! – I purchased a Groupon for a series of Laser Photo Revitalisation and I found the entire experience without fault. As a regular visitor to the US, I have visited a number of salons there for a variety of services. I must say Carolina and the Advanced Dermal Institute was as good, if not better than any of my overseas experiences. She is very… Read more

professional, explaining what she was going to do and what I could look forward to. I am more,than satisfied with every aspect of their services and look forward enjoying more of their offerings. Highly recommended,

Cosmetic Tattoo Eyebrows – Excellent service and 100% happy with results from day one to today (3 mnths after procedure) and they still look the same. Perfect colour matching, perfect shape - so natural looking, and very friendly staff. I would highly recommend Advanced Dermal Institute for this procedure.

An awful cosmetic tattoo experience – Note: I’m leaving this review today even tho my experience was 4 years ago, as it looks like my previous review was removed somehow. Seeing there are new 1 star reviews of people having similar bad experiences in 2017 & 2018, I wanted to add my voice. I went to Caroline in late 2013 as I wanted to touch up my existing eyeliner and eyebrow… Read more

tattoo a bit and create a more arched Angelina Jolie’s eyebrow effect.

My biggest mistake was I didn’t do my homework and didn’t look at the poor reviews - I wish I had!

My eyebrows were done in a rounded shape and nothing like the way it was drawn in the test. The colour was far too red.

The cosmetic top eyeliner was uneven, fat on one eye and thinner on the other. The eyeliner tail at the outside corner went too far below the lower eye crease, giving me a permanently sad eye effect.

Caroline offered to fix it and said we could take another shot at tattooing the area... but how? The only option left was to make it even thicker and turn me into a full cleopatra to cover the mistakes. No way.

In the end I had to go to a wonderful paramedical tattooist in Brighton to have the eyebrows partially removed and the rest colour corrected.

As for the eyeliner I was too scared to get it removed by laser. 4 years later it still hasn’t faded (but it’s gone a little blueish). So every day I am forced to put concealer on the outer edges and then I’ll redraw the eyeline to open my eyes back up. What a drag!

Summary: Ive had a few different cosmetic tattoos over the years and this was by far the WORST experience. A fancy name like Australian Dermal Institute does not an institute maketh. Bring on a law that forces cosmetic tattooists to have a license and be regulated.

Terrible! Do not use!!! – I arrived for a procedure that I rescheduled to find out that I had to pay a $56 fee for rescheduling too late. I refused to pay and ask for them to refund my needling procedure and my the 5 laser treatments I paid for in advance. The manager refused to pay and threatened to call the police on me. She continued to refuse the refund. I eventually left and I am quite sure I will never see my money again and I didn't get those treatments.

Permanently scarred face from a harmless laser procedure. Do not go near this completely unprofessional salon.

Do not go there! – Terrible. Aleays sak to see proof of qualifications and experience. If they do not offer any instructions for aftercare, do not go back.