Brilliant job, excellent communication, very personable and very helpful. Loved the service Karla provided and my wee man arrived very happy and relaxed. Definitely recommend and will almost certainly be using again (if the fate's allow) ;op
Not Best Communicators
I cannot fault them as they got my cat from A to B.
If that is all you need then I recommend them. However if your nervous about putting your pet on a plane they may not be for you. Despite telling them I am and suffer anxiety, communication at times was unclear as allot of template letters seem to be used and not tailored.
They didn't even txt me.to tell me my cat, who was picked up the day before, was on the plane ok, despite asking them.to.
Have had no following up after I arrived to check on my pet.
Also they day get the create early to ge...
- Verified customer
Wonderful service - Aeropets looked after my dog very well, and took care of all the paperwork. They were also very helpful with information and keeping me updated during the transit.
Door to Door Service
Aeropets did a great job in handling all the paperwork and taking that stress away. Max our cat was collected and settled into his new crate which was very roomy for his flight from Perth to Singapore. All questions were answered and it was a smooth relocation. Highly recommend Aeropets!!
Excellent experience good job thank you
we found Aeropets staff,service,and value for money excellent.they took all the stress out of taking our dog overseas .in short they really care about your pet.we will no hesitate to recommend them to all our frends
I want to thank you for the efficient, faultless and cost effective service(inclusive good quality carrier crates) we received in the transportation of Felix and Polly, our cats, in late January from Brisbane to Sydney, door to door service.
Top notch professional service from the first initial contact to the end result, every query answered and very assuring to us each time we communicated concerns or had questions. Organising and details about the carrier crates, recommended pickup of them and for cats to check them out beforehand w...
Great company highly recommend
Just sent our cat to Japan have been dealing with Sam. Excellent service, Sam would reply with any questions I would have quick response. Prices were very competitive and would deal with Sam again in this situation
Sydney to Paris - good service in Australia but not for international transport
Areopets pricing was competitive for transport of our dog from Sydney to Paris with Emirates.
Pick up at Australia was efficient, and Aeropets kept us informed of her progress and paperwork completion before departing.
However, her pick up at Paris airport was delayed by 4 hours, creating stress for us and her, due to incorrect and missing information:
1. The Paris airport pick up address supplied by Aeropets was incorrect (right street, wrong building number)
2. We were not informed by Aeropets that as she was 'unaccompanied' i.e. not on t...
Excellent customer service and on time.
I booked Aeropets to transport my very anxious cat from Adelaide to Sydney with a pick up on both ends. The quote was very straight forward and they told me exactly what time they would pick her up and which flight she would be on. They were on time at both ends and delivered to me a very happy, healthy cat. I will definitely use the again.
- Verified customer
Excellent service - thank you so much!!
I could not have asked for a better service. Aeropets team helped us move all the way from Brisbane to Zurich in Switzerland and I am so grateful I chose AeroPets to organise my pets transport. I have a Little terrier Dog and he is already 16 years old. They looked after him so well and gave him the Special care he Needs. My other dog is a sensitive Border Collie and also he was looked after very well.
I can highly recommend everyone at Aeropets, the driver a great job and the service was amazing - thank you so much for everything!!!
- Verified customer
Service, care and competitive pricing - Brisbane to London
After checking the pet transport companies available we decided to use Aeropets as they seemed to offer the best service and care to transport our 14 year old cat who has a few medical issues and a nervous dispostion. There were also competitive on price.
It was very nerve wracking for us and we were fully prepared for the possibility he may not survive the journey. To our delight he arrived in London, a little disheveled, but alive and well. Within days he had recovered completely and was back to his best. Given his age and condition ...we are delighted with the service and care. Belinda was great all the way through the process and kept us informed (with pictures as well) of all the stages and all the people Aeropets work with in London were also very good. We are very happy to recommend Aeropets to anyone requiring pet transport.
Brisbane to Auckland
Huge thank you to Aeropets Brisbane and to the very helpful Belinda. The whole process from first contact to picking Ralph up the day before his flight was so easy. Communication was excellent. Ralph arrived safely and is now with his loving family in Auckland. Will definitely use you guys again when they return in 3 or so years.
Fantastic Pet Transport!!!
Just writing to say a BIG thank you for arranging the transport of Duke from Melbourne to Sydney on Saturday. Your service was fantastic!!!
When we arrived to collect Duke he was already waiting for us in the crate. I was surprised how relaxed he was, considering he had only ever left the property where he was born once and that was to visit the vets.
Thanks again for a great service and I will definitely be recommended your service to family and friends.
- Verified customer
Peace of mind
We needed to get our dog, (Flat-Coated Retriever) from Perth to Dallas. There's so much involved in transporting animals which is why we trusted this task to Aeropets. I dealt with Michelle over the several weeks prior and she was very helpful and professional, responding promptly to my dozens of emails and constant questions.
Our dog was picked up in Perth in the late evening and taken to Perth airport where he boarded a red-eye Virgin flight to Sydney. He stayed a day and an overnight there, then onto Dallas. We arranged to be on the same...flight (Sydney to Dallas) as our dog. It's a bit of a process at the other end, having to go first to the Cargo building for the paperwork, then to Customs (several miles away), then back to the Cargo building to pick him up. So you need to have transport to do all that. But we were made aware of that so no surprises. It's a long flight and obviously it's not fun but once our dog was released from his XL crate, he was over the moon, as were we. He didn't seem stressed out or negatively affected in any way and settled down into his typical self in no time. Very happy with Aeropets, would recommend them and use them again. Thank you, Aeropets!
We’re so thankful to Aeropets for bringing our puppy safe home from Sydney. The pup was so happy and was in a very clean craight. The staff was pretty nice specially the staff at the office was so nice as we arrived early to pick up the pup and staff was super nice to us as i was bothering them a lot asking for my pup. I would highly recomend to everyone. good service
- Verified customer
Cat transported to Europe
Had a great experience with these guys, they transported my cat Nina from Melbourne all the way to Europe romania. Michelle was very helpful and took the time to make sure everything was 100 correct so we could pick her up safe and sound. She is happy and napping once she arrrived. Great experience highly recommended.
Its not just the transport but a personalised approach for each individual animal. Would deal with these guys again 100%
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Questions & Answers
Hello. I am wonder if you you have flights from Sydney to darwin on Saturdays?
I’ve just paid for my pups flight I hope to god her flight is stress free and no hassles. I mean an hour after landing the pup can be collected?? What I’ve never heard such thing. I should of gone with jetpets
Hi Dee! It depends where you're coming into... Is it the UK? If so then it's usually 4-8 hours after they land that you can collect due to the animal arrival reception Team having to process their paperwork etc.
Our boy landed 7am and we collected him at 1pm on hassle. I did have to ring up and check at about 8am though once they'd received him to check the processing time as it varies day to day.
That part is out of control of the carrier company as it is has to do with customs etc.
I would recommend taking at least digital copies of your paperwork with you in case there are any issues with theira getting lost on the crate.
Our boy had a very long journey but he was alright in the end. It appeared as though theyd taken him out of the crate for a bit when he'd arrived as they washed it out and bagged up the mat he was on. He was very dehydrated as he doesn't do well with stress and probably didn't drink, but he slept solid for about 3 days and was right as rain.
Best of luck to you both! Rene
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