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Aeropets

Aeropets

4.4 from 46 reviews

Reviews

(36)
(2)
(1)
(3)
(4)
  • Sender or ReceiverSender (38%) · Receiver (62%)
  • Delivery Time
    • On Time (10)
    • Late (1)
  • Delivery Arrived in Good ConditionYes (90%) · No (10%)

So happy to get my pets!

published

Aeropets really helped me to get my pets from Melbourne to Sunshine Coast in an unprecedented time of turmoil (Coronavirus) I was able to luckily get my cats to me. I am so great full of the team at Aeropets that made this possible and will be forever great full. Great service, communication and cost was more than acceptable. My cats were picked up from a house and I picked them up from the airport. It was very seamless and easy to do. Again thank you to those at Aeropets it is really appreciated. HIGHLY RECOMMENDED.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Worst Company ever! Stay away from them!

published

I had a bad time dealing with Aeropet from the begining to the END. Would not recomend them to my enemy. Please keep live animals away from then. Thank you!

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
See all answers
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Overcharged me

published

Basically acted as an overpriced booking agent. My cats should have been booked as a passenger pet but were booked as freight despite clear communication on my part. I was charged significantly more than I would have been if I had booked direct with airline. I dropped off and collected animals myself. No response to communication since flight. Avoid and book with the airline yourself

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
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Super service

published

Aeropets were so helpful answering my hundreds of questions and helping my 2 dogs and cat travel from Perth to Auckland smoothly and without incident. Reasonably priced too. Highly recommended.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
Lydia Jin

Lydia JinSouth East Queensland, QLD

excellent service

published

Aeropets makes my dogs journey back to New Zealand so smoothly, the staff were very friendly and helpful , Thanks Aeropets to bring my girl home safely ! Definitely recommend Aeropets to anyone!

Sender or ReceiverReceiver

Brilliant Job

published

Brilliant job, excellent communication, very personable and very helpful. Loved the service Karla provided and my wee man arrived very happy and relaxed. Definitely recommend and will almost certainly be using again (if the fate's allow) ;op

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Not Best Communicators

published
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
  • Verified customer

Brilliant service

published

Wonderful service - Aeropets looked after my dog very well, and took care of all the paperwork. They were also very helpful with information and keeping me updated during the transit.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Door to Door Service

published

Aeropets did a great job in handling all the paperwork and taking that stress away. Max our cat was collected and settled into his new crate which was very roomy for his flight from Perth to Singapore. All questions were answered and it was a smooth relocation. Highly recommend Aeropets!!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
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bernie

bernieSouth East Queensland, QLD

Excellent experience good job thank you

published

we found Aeropets staff,service,and value for money excellent.they took all the stress out of taking our dog overseas .in short they really care about your pet.we will no hesitate to recommend them to all our frends

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
Lesley

LesleySydney, NSW

Faultless Service!

published
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Mark McD

Mark McDFar North Queensland, QLD

Great company highly recommend

published

Just sent our cat to Japan have been dealing with Sam. Excellent service, Sam would reply with any questions I would have quick response. Prices were very competitive and would deal with Sam again in this situation

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
Jamie

JamieAmbazac

Sydney to Paris - good service in Australia but not for international transport

published
Sender or ReceiverReceiver
Katharyn Johnston

Katharyn JohnstonUnley

  • 2 reviews

Excellent customer service and on time.

published

I booked Aeropets to transport my very anxious cat from Adelaide to Sydney with a pick up on both ends. The quote was very straight forward and they told me exactly what time they would pick her up and which flight she would be on. They were on time at both ends and delivered to me a very happy, healthy cat. I will definitely use the again.

Sender or ReceiverSender
  • Verified customer

Excellent service - thank you so much!!

published

I could not have asked for a better service. Aeropets team helped us move all the way from Brisbane to Zurich in Switzerland and I am so grateful I chose AeroPets to organise my pets transport. I have a Little terrier Dog and he is already 16 years old. They looked after him so well and gave him the Special care he Needs. My other dog is a sensitive Border Collie and also he was looked after very well.
I can highly recommend everyone at Aeropets, the driver a great job and the service was amazing - thank you so much for everything!!!

Sender or ReceiverReceiver
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Ted

TedBrisbane

  • 2 reviews
  • Verified customer

Service, care and competitive pricing - Brisbane to London

published
Sender or ReceiverBoth sender and receiver

Brisbane to Auckland

published

Huge thank you to Aeropets Brisbane and to the very helpful Belinda. The whole process from first contact to picking Ralph up the day before his flight was so easy. Communication was excellent. Ralph arrived safely and is now with his loving family in Auckland. Will definitely use you guys again when they return in 3 or so years.

Sender or ReceiverSender

Melbourne to Brisbane

published

Great service, collection in Melbourne was on time with great communication the driver was courteous and showed great care. Our Labrador arrive safely in Brisbane with little stress. Great work.

Sender or ReceiverI was the sender and receiver

Fantastic Pet Transport!!!

published

Just writing to say a BIG thank you for arranging the transport of Duke from Melbourne to Sydney on Saturday. Your service was fantastic!!!

When we arrived to collect Duke he was already waiting for us in the crate. I was surprised how relaxed he was, considering he had only ever left the property where he was born once and that was to visit the vets.

Thanks again for a great service and I will definitely be recommended your service to family and friends.

  • Verified customer

Safe & Sound

published

I have had the pleasure of using aeropets a few times and each time they have been a pleasure to deal with. This time I dealt with Belinda and she was lovely and I even received a picture of my beautiful boy. Thank you to everyone for taking care of my boy!

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Questions & Answers

Toni

Toniasked

Hello. I am wonder if you you have flights from Sydney to darwin on Saturdays?
Thank you
Toni

No answers
Dee

Deeasked

I’ve just paid for my pups flight I hope to god her flight is stress free and no hassles. I mean an hour after landing the pup can be collected?? What I’ve never heard such thing. I should of gone with jetpets

1 answer
Rene
Rene

Hi Dee! It depends where you're coming into... Is it the UK? If so then it's usually 4-8 hours after they land that you can collect due to the animal arrival reception Team having to process their paperwork etc.
Our boy landed 7am and we collected him at 1pm on hassle. I did have to ring up and check at about 8am though once they'd received him to check the processing time as it varies day to day.
That part is out of control of the carrier company as it is has to do with customs etc.
I would recommend taking at least digital copies of your paperwork with you in case there are any issues with theira getting lost on the crate.

Our boy had a very long journey but he was alright in the end. It appeared as though theyd taken him out of the crate for a bit when he'd arrived as they washed it out and bagged up the mat he was on. He was very dehydrated as he doesn't do well with stress and probably didn't drink, but he slept solid for about 3 days and was right as rain.

Best of luck to you both! Rene

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