Reviewer Photos & Videos
Jetpets service was impressive
Jetpets service was impressive from the beginning to the goal.
When I first contacted Jetpets via web site, an organized email was quickly delivered then a dedicated employee was assigned.
They provided estimate cost, required info, they are reliable.
During the move, they frequently gave me status updates.
I never worried about their service, they always get back to me very quickly whenever I have questions.
Very impressive, I recommend this service.
One happy puppy!
Our dog flew up to Darwin with Jetpets. He had to board overnight. He is quite anxious. Christy came and collected him and sent me pictures and updates. It was so kind and made us feel really comfortable. Excellent service. Have used before and will use again.
So glad we went with Jetpets!
We just emigrated from Sydney, Australia, to the Netherlands with our beautiful spoodle. Of all the things that could go wrong in the relocation, the one that worried us the most was our pooch's journey and her wellbeing, physical and emotional. Both our international freight company and our vets recommended Jetpets. As one said to us, "I wouldn't transport my pet any other way."
Given the extreme disruption to flights and luggage at the moment, with baggage ending up at the wrong airport, we were naturally very concerned about how this would ...affect her trip, but there were zero problems. Jetpets and their international partners were magnificent. They organised everything and guided us through the importation process. Always friendly, they kept us informed, gave us great advice (like getting the crate well in advance and making it a friendly, welcoming place for her - she became accustomed to it so it wasn't scary), provided thoroughly professional service throughout and even sent us photos of her playing. Knowing that they had a vet on site doing her final health inspection before she flew was deeply reassuring. You'd think that travelling across half the world in a crate would be traumatic for a dog, but ours has settled into her new home amazingly well. Her crazy happiness on seeing us when we collected her will remain a cherished memory. We took her home, gave her a bath and wrapped her in her favourite blanket (see photo!) and you wouldn't know she'd been further than a walk around the block. And now we're all reunited and our pooch is exploring her new world with us. Thank you, Jetpets!
My babies arrived safely
Both of my kitties travelled safely from Sydney to NY thanks to the help of Jetpets team. My consultant, Danielle was very friendly and promptly responded to all of my questions. The handlers in Sydney and LA were also very friendly and kept me updated about my babies’ status. The only thing is that I wish there could be more updates at boarding & transit facilities as it was a really long trip for my babies. Thanks again to all members of the Jetpets team!
Professional all the way
Jetpets communicated well, from start to finish. They treated my dogs with care and safely delivered them to their new home on the same day. I can highly recommend them.
Right decision choosing this company
Moving two very anxious cats from NSW to Tasmania was of big concern to us, but thanks to Jetpets, we all handled the move with minimal stress.
They settled into their new home almost instantly, which showed us they weren’t overly stressed by the experience. An update and photo taken of Banjo and Simba at the airport, put us at ease as well
These are the people to move your pets!
Jetpets picked up my very anxious cat and delivered her to the airport for her trip from Melbourne to Gold Coast. They sent me updates on everything from pick up time to landing.
Honeypuss arrived on time and with no issues.
the staff at Jetpets put my mind at ease and were so very helpful from the very start.
Highly recommend using Jetpets for your fur babies.
Fantastic service end to end for our pet
We wanted to thank you all for the smooth journey our dog Ralph had from Sydney to Singapore. He arrived very happy and relaxed. He has settled in well over the weekend and this week as well. Our family is so pleased to have him here now with us and it wouldn’t have been possible without your support and service. I think the real stand outs have been how easy you made the process for us and ensured he had all he needed to get here comfortably.
Moving from USA to Australia #3poodles
Our family moved from Las Vegas to Sydney and we had to transition our 3 fur babies to Australia which was very stressful for us all. Jet pets made it easy working with Starwood our usa travel pet assistance in usa - jet pets were exceptional in executing exactly to the plan whilst providing updates and photos of the 3 dogs focused in there well-being and state. All were very responsive and kept us informed including delay risk of which there were none thank goodness. Molly Sammy and Reggie were so brave and after 10 days of quarantine in Melb...ourne travelled to Sydney where jet pets then delivered them to our door - a very helpful and friendly pet carer. Happy healthy and very excited poodles! Thankyou for providing and exceptional and seemless process in what was very emotional stressful time!!
Exactly the care and service we needed and wanted
Jetpets looked after our much-loved cat's trip from end to end. It was such a big journey and so stressful for us, but JetPets helped us understand every step of the journey, easily manage what we needed to do, and reassured us along the way. And of course our cat arrived happy and healthy! The additional information, reports and updates were so appreciated, we are so glad we went with JetPets.
Seamless coordination and communication
Very clear and quick communication throughout from quote to picking up Loki . He did no seem phased in the slightest and has settled in very nicely in his new home.
Jetpets: A New Dimension In Pet Travel. A True V.i.p. Service For My Dog.
My dog is my family. She has travelled with another pet transport service provider before. The experience with the other company was traumatic for us both.
Jetpets introduced us to a completely different dimension in pet travel, with a senior consultant contacting me prior to the trip, offering clear communication, detailed itinerary, and relevant information for my peace of mind. The person who came to pick up my dog was an experienced professional. He was able to place my dog in a comfortable crate. My dog was confident and not afraid. I cou...
Jet Pets moved our dog from Perth to NYC; they did an incredible job, they treated our dog like royalty - which made the trip stress free and a good experience for our dog. Thank you!
Couldn't ask for a better experience!
Our almost 10-year-old dog (Kelpie x Husky) was picked up from Syd and arrived in Queenstown (via AKL) calm, happy and well looked after. Jetpets from start to finish were there every step of the way with clear and concise information. The online portal was easy to use, our personal pet consultant was always available and the whole team were a pleasure to deal with throughout the journey. Photo added is of Portia in Auckland... cool, calm and collected!
Sydney - Perth
I was so nervous wondering what would happen to my little Rosie - 2year old Cavoodle. But once I made contact with Jetpets all my fears were put to one side. Everything went to plan, and Rosie was so happy when I collected her at the other end.
Questions & Answers
2 cat's I wish to come back home with me via either Virgin or Quantas one way only. Please the cheapest possible
Please send us an email email@example.com and a member of our team will be able to assist you.
I really love my cat, and i will be moving the shenzhen china soon, my parentss have yet to find a good way to send him over(i am 13) and hes been with me for half of my life. how much would it cost for brisbane-china
Get an answer from our members and Jetpets representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.