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Jetpets
4.4 from 453 reviews

Would definitely recommend

The lady at the Brisbane office was lovely sorry I didnt get her name she made Nala feel safe. I received text messages through out the day on where Nala was . Picked her up from the Perth office all safe and sound.

Would definitely recommend this service and thank you again.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Very happy customer and even happier fur babies.

I first had communication with Emily from Jetpets who was wonderful in communication as this was the first time our dogs have flown. We relocated from Melbourne to Coolangatta. Excellent communication all the way and most importantly our dogs arrived happy and safe and sound. Thanks everyone from Jetpets! It’s been a great experience.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Franni, thank you so much for sharing your Jetpets experience. Patch and Faith were both such happy travellers, it was a pleasure to have them in our care. We are glad to hear you found our communication of high standards and we will pass this lovely feedback onto our Pet Travel Consultant Emily. Thanks again, Jetpets

What wonderful personalised service, top to bottom!!

To all looking for a great pet relocation service, please read this.

Our puppy arrived in Karratha after travelling all the way from Hervey Bay in Queensland.

Yes, we had a couple of minor hiccups, but I can not speak highly enough of your service and the people you employ.

In particular Hollie from Jetpets Perth.
She took photos of our puppy when she dropped her off at the kennels, staying with her for a cuddle, play & food, ensuring she was OK.
What a wonderful young woman.
AND, when she arrived in Karratha, she had a toy with her that she had been playing with, supplied by Hollie.
TOP MARKS!!!

I am happy to recommend your service to all who need to move their fur babies anywhere in the country.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
2 comments
Hi Stephen, Thank you so much for sharing your Jetpets experience. We are so glad you enjoyed our pet updates during your pups travel journey, and also the caring nature of our Pet Handler Hollie. We love nothing more than ensuring all pets in our care are safe and comfortable and your little staffy pup was a pleasure to take care of. Does she have a name yet? We hope she is settling in nicely. Thanks, Jetpets.Her name is Amaya, which is Japanese for Night Rain. This is appropriate. lol

flying a puppy

I have been using jetpets for 12 months flying puppies interstate and international. The whole process could not be any easier. Staff very obliging and do their best to make everything run smoothly

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Narelle, Thank you for taking the time to share your feedback. It is always our pleasure to take care of your puppies during their travels. We are so pleased that you find working with us simple and stress free, always what we like to hear. Thanks again, Jetpets.

Absolutely amazing service

Recently we used Jet Pets for the second time to relocate our two puppies from Perth WA to Melbourne, as I knew my partner couldn't collect them for a few hours after their flight I was super nervous about their well being, they had only ever been at home with me. A few hours goes by after I dropped them off and I received a text to say all was ok and then later an email giving me a detailed report of how they were and their personalities, I couldn't stop crying with happiness (I am getting teary writing this) this honestly is such an amazing company who do really care for your pets from the start to the end, they even provided them with food while they waited for collection and both flights they were completely unbothered and happy as normal, i can not fault the service and will recommend Jet Pets to anyone thinking of doing the same. Thank you very much Jet Pets, you are amazing!!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Jaimee, thank you for sharing your feedback and for trusting Jetpets to take care of Nala and Bundy. They are both such sweethearts it was our pleasure to take care of them. We are so glad you enjoyed the updates while your pets were in our care. We hope that they have settled in well and hope to take care of them should they ever require pet travel again. Thanks, Jetpets.

JETPETS: Merlin and Harry's Move to New Zealand

We can't express enough our gratitude to the wonderful humans working at JetPets Melbourne, Australia and Auckland, New Zealand. We were really scared when we started our journey from Ballarat but we were soon feeling at ease because everyone made us feel we were important and safe for our first trip in a plane and to a new country. Everything went really well and Mum was easily able to track our journey using a special app on her pnone. Thanks to all the hard work done by JetPets Melbourne we were able to easily get through customs in Auckland and catch our next flight, arriving safely in our new home in Napier. We were so pleased to see our Mum there to greet us upon arrival and we have settled into our new home without missing a beat. Mum would really like to thank Nicole Lavender from JetPets for all her help getting us to New Zealand without any "drama". She really doesn't know why she worried so much.
Many meows and thanks from Merlin and Harry and Deb

Sender or ReceiverSender
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Merlin, Harry and Deb, thanks so much for sharing your Jetpets experience. It was our absolute pleasure to take care of you both during your travels to New Zealand. Our Pet Handlers in both Melbourne and Auckland very much enjoyed meeting you. Nicole is a fantastic Pet Travel Consultant and we will pass this feedback onto her. We hope you are both settling in nicely and that Mum is now relaxed ;) Thanks, Jetpets.

200/100

My experience with Jetpet could not be any better. The customer service centre and the staff in the airport are so accommodating, helpful, and so understanding of my situation and went above and beyond to assist with the pet's trip. They're just truly amazing!! They deserve an outstanding review!!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Jess, thank you so much for sharing your feedback. We are so pleased to hear that you were happy with our customer service and our level of care during your pets travels. It is always our aim to provide the best for our customers and pets and we are so happy this is evident in your review. Thanks again, Jetpets

Five Star Service, Much Appreciated!

Thank you so very much Jetpets, Chloe and your Pet Handlers and all other staff involved in the booking process for this amazing service!
We had some minor issues initially, but once mentioned(in a polite manner) it was sorted out immediately. We are all human and mistakes and misunderstandings are possible for any of us so communication is key for improvement.
We have been impressed with the effort put in helping us to book the best flights available for our babies, with emails and telephone calls to make it all happen as effortlessly as possible.
They were even given a Comfort Stop and It was a wonderful experience to be able to receive a travel report and photo updates for them during their journey from Albury to Adelaide via Melbourne and Albury to Dubbo via Sydney and to know that they were checked on and attended to during the stop overs was very impressive. Amazing Service!

Well done and keep up the good work.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Puppy Love, thank you so much for sharing your feedback. We are very pleased to hear you were happy with our customer service, and we will certainly pass this feedback onto Chloe and the pet handlers who took care of Coach and Daizi-Rose during their travels. Our pet handlers enjoyed sending you the pet travel report cards and photo updates while your puppies relaxed during their comfort stop. Thanks again for taking the time to leave your feedback. Thanks, Jetpets

Bad service - will not use Jetpets again

***JetPet do not honour quotes- Very disappointing service. ****We were quoted same price twice, then charged that amount, then operator rang back and said we needed to pay another $110 on top because it was an early morning flight! Extremely expensive for intrastate flight.

Sender or ReceiverReceiver
1 comment
Hi A and H, thank you for your feedback. We are sorry to hear that you are disappointed with Jetpets and our pricing. Are you able to please private message us your contact details and we will have a manager be in touch. Thanks, Jetpets

Extremely happy!!

Extremely happy with the service provided by jetpets. Our baby’s trip was only a 1 hour flight from Merimbula to sydney, jetpets were very clear with instructions and he was ready for collection way before the indicated time. The customer service consultants were very friendly ( Dean and Tamara), they knew exactly what needed to be done and they answered all questions and altered information without a fuss. Our dog arrived very calm, clean and well looked after.

Sender or ReceiverReceiver
Shipping TypeDomestic
1 comment
Hi Steph, thank you so much for your lovely feedback. It was our pleasure to take care of your little pup during his travel journey from Merimbula to Sydney. We always strive to provide outstanding customer service and we are so pleased that this shines through in your review. We will certainly pass this feedback onto Dean and Tamara. We hope your pup is settling in nicely! Thanks, Jetpets

PERFECT SERVICE AWESOME PRICE

Faultless, going above and beyond to get my 2 sphynx cats from Sydney to Whyalla SA. 4 hours later I had them here Leanne is a legend and highly recommended

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Katrina, thank you for sharing your Jetpets experience. Reya and Tyger were a delight to take care of. We are so pleased you were happy with our customer service team, in particular Leanne - she is certainly wonderful at what she does and we will pass this feedback onto her. Thanks again, Jetpets.

First Class Service

We traveled with our two dogs from Redland Bay, Australia to New Zealand, the Jetpets team looked after our dogs very well, we were kept informed of their progress by email with photographs, our dogs arrived in New Zealand suffering no adverse effects from the travel. I would recommend Jetpets very strongly for transportation of your loved ones. Thanks Jetpets for your caring attitude.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
1 comment
Hi Hodgo, thank you so much for sharing your feedback. Dakota and Deamon were such lovely dogs and it was our pleasure to take care of them both during their travels to New Zealand. We are glad you enjoyed the pet updates and photos along the way. We hope that you are all settling in nicely. Thanks, Jetpets.

DO NOT RECOMMEND

ok, one star is for the work they did bringing my pet, but the rest is for the arrogance to my pet's needs as she arrived all in her own urine and it was obvious that she was there like that for a very long time and urinated few times and no one cared to clean or change the mat as it was floating in her crate! When I brought this issue to the contact person, I got told that "puppy nappies must have ran out"......really?! for the amount I paid there should have been HEAPS of nappies!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
Hi Stefania, thank you for your feedback. We are very sorry to hear you were disappointed that your pet had gone to the toilet in the travel crate. We do not place nappies on pets at any time, so we are unsure why you received this feedback. We are unable to locate your booking, would you mind private messaging us your reference number so we can look into this further for you? Thanks, Jetpets

Fantastic service

I along with my 2 dogs travelled from Brisbane Australia to Birmingham UK with a 24 hr stop over in Dubai. The dogs were so well looked after, and landed the other end happy and healthy. They were last on the plane and first off and were efficiently looked after in Dubai kennels, they were exercised and fed.
I was extremely anxious about the whole journey but with Jetpets it was faultless and ran like clock work.
The 24 hour emergency number was always answered and my questions attended to straight away.
A fantastic service and I would highly recommend.

Sender or ReceiverReceiver
1 comment
Hi Laura, Thank you so much for taking the time to share your experience with Jetpets. We really enjoyed taking care of Rocky and Apollo on their big adventure to the UK. They were both such friendly dogs, a little shy at times but warmed up to our pet handler and vet very quickly - they were superstar travellers!! We are glad to hear that we were able to ease your anxiety with our communication thorughout their journey. We hope you are all settling in nicely! Thanks, Jetpets

Jetpets team was awesome!

Our dog travelled from Australia to New Zealand. Jetprts mansged everything very professionally and efficiently. Their team was always in touch and provided regular updates. Definitely recommend their service! Thanks jetpets!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Amit, thank you so much for your feedback - it was our pleasure to take care of your dog! We are pleased you were happy with our communication and updates along the journey. We hope to take care of your dog again. Thanks, Jetpets.

I highly recommend Jet Pets

Jet Pets helped get my cats flown from Perth to Broome. They made the process so easy and streamlined. Especially since I was organising this while I was in Broome and my cats were staying in a cattery. I feel like they care about pets and understand. They made it work smoothly and were very helpful on the telephone line. Great service, I highly recommend.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Andrew, thank you so much for sharing your experience. We are pleased to hear that you found the process simple, that is our aim. Neko and Oska were a delight to take care of, we really enjoyed the time we spent with them during their travels. We hope they are settling in their new home nicely. Thanks, Jetpets

Life Savers

I recently used JetPets to move my cats from Melbourne to Brisbane. I'm a very nervous cat mum and worried about them from the time they were collected in Melbourne to the time they were delivered to me in Qld. I shouldn't have worried. They all travelled beautifully and were well looked after.
The JetPets staff are fantastic to deal with and are really nice people who are animal lovers and go the extra mile to ensure your pets safety. Thank you JetPets

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Doriana, thank you so much for taking the time to share your experience. We loved taking care of Smudge, Obie and Bonnie - they were all wonderful travellers and we think they enjoyed their little adventure. We sure are animal lovers here, and we are so pleased this shines through in your feedback. We hope you are all settling in nicely! Jetpets.

Best Pet Travel Without the Stress

We love our cat and dog with all our hearts and it was such a difficult decision to either fly them to our new home or not risk the stress and make the long drive Interstate. From the minute I contacted Jetpets, I knew that my pets were in the best possible hands. They were on point with communication, very knowledgeable on their particular breeds and comforted us the entire process. They answered all questions and most importantly they were punctual which meant that they were contacting us every step of the way vs us having to chase them. The Gentleman who collected them from our home, the morning of the flight had a genuine love for animals that simply put, could not be faked. He was on time, re-assuring us and stated that he had been working for Jetpets for over 10 years. I have NEVER had such an amazing customer experience and would urge anyone who needs to fly their pets anywhere... you simply cannot do any better than Jetpets.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Candice, thank you so much for your lovely feedback and for trusting Jetpets to take care of your furbabies. We are so glad we were able to ease your concerns and you felt comforted while your pets were in our care. Our Pet Handlers are very caring people and they do really love their jobs - we will be sure to pass this feedback on. Thanks again, Jetpets

Excellent service

Jetpets were very attentive to my 2 large dogs travelling from QLD to VIC. They were then driven to regional VIC for drop-off. At all times, staff were very professional and caring. We will definitely continue to use Jetpets

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Nicole, thanks so much for your lovely feedback. Our company values are pet loving, professional, caring and friendly and we are glad that this shines through in your experience. Thanks, Jetpets.

Hassle free pet travel

Rhya loves the new lifestyle change coming all the way from 40 degree Australia into negative 30 degree Canada weather and enjoys every minute of outdoor playing in the snow

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Nathan, Rhya looks like she has settled into Canada perfectly! What an amazing life change for a beautiful girl. We are so glad she is happy in her new environment- thank you for sharing with us. Jetpets.

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Questions & Answers

I’m looking to transport 3 hairless sphynx cats from Brisbane to London next year I’m absolutely terrified they will be stress out and the temperature levels any tips for me
1 answer
Hi Carla, Thanks for your question. We can absolutely take care of your 3 hairless sphynx cats during their travels from Brisbane to London. We understand that this can be an anxious time, however our pet travel teams are very experienced and we will take the very best care of your cats. The best thing to do is to contact one of our Pet Travel Consultants on 1300 668 309 or info@jetpets.com.au and they can take you through the process step by step as well as answer any questions you may have. Thanks, Jetpets

How does your heat policy (if temperature above 35) affect the destination of the flight-does that come into consideration?
1 answer
Hi Nina, thank you for your question. We have a dedicated Pet Travel Consultant who monitors the weather around Australia, if the destination is above 35 degrees we look at alternate flight options for your pet. Please contact us on 1300 668 309 to discuss further with our Pet Travel Consultants. Thanks, Jetpets

I am looking to purchase a 3 month old puppy - Japanese Chin - the size of an average cat when fully grown.I would require him to be collected at St Clair, NSW post code 2759. Would I then pick him up from the airport in Brisbane? Can you give me some estimate of price for such a little pup? Regards, Joan
1 answer
Hi Joan, thank you for reaching out to us. We can certainly help with transporting your new little puppy to you. What an exciting time! We can definitely collect him from St Clair and you can either collect him from our Transit Lounge in Brisbane, or we could deliver out to you. In order to provide a quote, we require a few more details. Please call us on 1300 668 309 or email us on info@jetpets.com.au Thanks, Jetpets.

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