Reviewer Photos & Videos
JetPets Did a amazing job from start to finish getting my Bulldog Olive home to Nz from auz. In a such a difficult time To be flying anywhere All the staff at JetPets get 10/10 Thank you!! Dipkesh top work getting all the bookings shorted so quickly and stress free.
Great service during difficult times.
I would like to give praise to Claudia of your Melbourne office who has gone out of her way to arrange for one of our dear Toy Poodle pups Benji to be transported from Adelaide to Sydney by direct flight with Virgin Airlines.
We avoided the necessity of an overnight stay for our 8 week old puppy and Claudia was very professional, caring and understanding of our concerns.
The new owner is over the moon at the prospect of having her little Benji in her arms very soon.
So thanks Claudia and we at PRAJOC POODLES in Adelaide can definitely recommend the great people at JETPETS>
Moving from Sydney to Dubai during COVID
I cannot thank Dipkesh and the team at Jetpets enough for relocating my pugalier from Sydney to Dubai June 2020. Our dog was originally moving across in April but due to the COVID situation it was pushed back. Dipkesh did his absolute best in the short amount of time to get documents gathered and Zac on one of the first flights out of Sydney with Emirates. It was an extremely stressful time for my partner and I.
Zac is now settling into his new home after a smooth journey over.
I am so grateful...Thank you!
We experienced an excellent service, with a lot of care given to our dog. She arrived in good health and not at all stressed. As she had to stay in Auckland overnight, Jetpets looked after her there. The end to end service is very good.
Stress-free move for Melbourne to Vienna
Jetpets and in particular Dipkesh has been awesome in handling the relocation of my dog from Australia to Austria. Despite the covid19 situation, they still made it happen and I am so grateful to have been reunited with my fur kid. I cannot recommend Jetpets enough, they took care of everything and kept us updated along the way, which is exactly what we were after.
2 Large dogs from Brisbane to New
2 Large dogs from Brisbane to New Zealand during the Covid-19 pandemic.
Dipkesh is an absolute legend!! Initially we were flying Brisbane to Christchurch. Our Plans came to a standstill when Covid hit. Dipkesh was on the phone with us straight away, he was very professional and caring in a very stressful time and always answered any of our questions and replied quickly to any of our emails. He pulled though for us and we were able to get our fur kids to Auckland. They are now having the time of their life with their grandparents traveling down ...
Moved all three pets from Melbourne to Auckland in the midst of a pandemic!
Dipkesh From Jet Pets assisted me after being let down by another pet moving company in moving my two dogs and one cat from Melbourne to Auckland during Covid-19 - a very challenging task. It was completed with ease and my pets arrived in Auckland - safe, healthy and happy! I was updated along the way and Jet Pets delivered on the service they promised. Thanks again! I would refer any of my family and friends to Jet Pets.
We would highly recommned Jetpets for your furbaby! Our family moved from Sydney to Auckland and they brought our cat for us, holding him in boarding while we were finding a home and isolating. We found their communication and professionalism in this tricky Covid climate really great. Absolutely recommended and I would use them again without a doubt. Thanks Jetpets.
Great service during challenging times
Thank you Jet Pets! I was delighted when Rosie finally joined me after relocating form Melbourne to Auckland. Relocating during COVID-19 was no easy task but Jet Pets kept me informed and were empathetic throughout the process. I love getting the boarding information as Rosie was checked in to her flight, I couldn't be happier to have her back with me.
Excellent service during pandemic!! Melbourne - - > Greece
Travelling for good back to Greece from Melbourne, it wasn’t easy at all, especially during this craziness with Covid-19.
We now can’t believe that we re all home and safe!! Considering that this was Pokito’s first flight out of the country and such a long journey we were very worried about him. Pokito is healthy and excited to be at his new home country. His trip seemed to be quite smooth. Besides the fact he got wet in the crate and kinda of sticky he was fine and with still lots of energy. The pick up was easy and I also got to be there, to...
Terrible customer service
Ive been waiting on a response from Jetpets for days. No one has even bothered responding to my emails or my calls. Lady that answer the phone sounded like she couldn't give a damn that I was following up on a quote or even that she was going to pass my message onto the relevant person.
Certainly doesn't put my mind at ease during the stressful process of transporting my dogs overseas if they act like this before they even have my business.
I should've known better to use this company again after they mixed me up with another customer last ye...
My cat was stuck in Brisbane for 14 weeks, partly because if Covid. The company were superb. My cat, Noodles arrived safe and well in Auckland. It was obvious that her care at Jazari pet resort was excellent. I recommend Jet Pets Australia 100%. Thank you
Such a Great Service
Can't live without Jetpets!! I now know that if my animals have to fly again I won't have a worry in the world. Everything was perfect from kennel to collect.
We've now used Jetpets twice for our two Airedale Terriers. We moved them to Australia from NZ and then back again after our 15 months in Australia. Each time they were extremely professional and showed real care for the pups. Especially transporting from Aus to NZ during the Covid pandemic with the airlines cancelling flights and not taking pets, they worked extremely hard to get our pups home. I would not hesitate to use Jetpets again.
Friendly, empathetic and caring.
We had Steve & Patty transport our three dogs from Port Hedland to Perth. They were tremendous with their updates throughout the legs of the journey and were a pleasure to deal with when they picked up the dogs.
I would strongly recommend this to anyone seeking transportation of their animal loved ones.
Excellent service during a very challenging time
Jetpets helped to relocate our Border Collie from Melbourne to Europe. Our dog is very anxious, but Jetpets were extremely professional and put us and our dog at ease, Bodie has fully settled into his new home.
Best experience we could have had
Our son had to move from New Zealand to Tasmania Australia. Unfortunately this fell in the time of the covid 19 pandemic. Jets Pets NZ had to organise the movement of the doggie, an old very big dog. This was extremely challenging for them with all of the travel restrictions but got him from Auckland to Melbourne safely. We collected him from Jets Pets in Tullamarine and then he had to get to Bicheno Tasmania as our son was in self isolation there. They were fantastic and did this by ferry to Devonport and then the pet handler went with him to ...Bicheno to deliver him to our son. Every step was so well communicated and the people were a pleasure to deal with with photos of the dog sent along the way to ensure we all felt confident of his welfare. I would recommend Jets Pets to anyone wanting to transport their pets anywhere in the world or just interstate. The animals are so well cared for in the process
Wouldn't trust this company again
I moved my dog from Australia to Canada via Jetpets two years ago. Wanted to do everything I could to ensure a smooth importation so obtained rabies vaccination through Jetpets (prior to leaving Australia) and received certificate stating vaccination good for three years. Its now time for the return trip and I confidently took my dog for a ($550 CND) RNAT (Rabies Negative Antibody) test required prior to starting import back to Australia. The rabies vaccination according to the certification was still good for another year. She failed the t...est! When I contacted Jetpets to understand how this could happen I was appalled by their lack of concern. Their response was "too bad, so sad, guess the vaccination expired and no we wont cover the cost of the failed test". So I am out of pocket $550 for the failed test, and have to pay $130 for another rabies vaccination and $550 for another RNAT test. I am now waiting the required 40 days prior to conducting the second RNAT test and then the 4 week waiting period for the results before I can apply for import and start the six month waiting period. This has added another two months to our timeline which means I wont be there for Christmas despite careful planning. I'm gutted, but whats worse is their unkind and unfeeling response to a customer who doesn't feel like they got what they paid for. I wouldn't trust this company again.
Great people & service
Thankyou Jetpets - we are first time pet travellers & Jetpet picked our puppy up from Wellington & delivered to us in Auckland. Great service - lovely people & always kept us informed.
Thankyou so much
Great Customer Service and Caring Staff
After 4 years of working on hubby, he said we could buy a pup! That was the Tues night. By Wed I'd found one, paid for it and was on the phone to Jetpets. They got our new gorgeous girl home from QLD to SA, flying her out the following Monday!
The girls in the Adelaide office were great. They kept in touch with me at all times, making sure I'd ticked all the boxes and the breeder in QLD was aware of the requirements and flight times. They even confirmed when our pup had been checked in, so I could stop panicking. And our new pup arrived safely and not at all stressed, that Mon afternoon. Very impressed with the service
Questions & Answers
Hello I’m wondering how much it’ll cost to transport a puppy from USA to Australia?
Hi Kesava, please contact our partners at Pet Express for information and pricing about pet travel from the USA to Australia - https://pet-express.com/
I assume you do not travel from the DC metro area, USA to Italy? Do you know how I can safely transport my cat? I do not want to use a commercial airlines with him under the seat for so many hours. Is there comparable transport to Jetpets in the US. What a wonderful service you have.
Hi Jackie, thanks so much for reaching out and for your kind words. For your furbaby's travel from USA to Italy, we recommend you reach out to our trusted USA partner and they will be able to assist you - https://pet-express.com/ Hope that helps and good luck with the move! Thanks, Jetpets
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