Would definitely recommend
The lady at the Brisbane office was lovely sorry I didnt get her name she made Nala feel safe. I received text messages through out the day on where Nala was . Picked her up from the Perth office all safe and sound.
Would definitely recommend this service and thank you again.
Very happy customer and even happier fur babies.
I first had communication with Emily from Jetpets who was wonderful in communication as this was the first time our dogs have flown. We relocated from Melbourne to Coolangatta. Excellent communication all the way and most importantly our dogs arrived happy and safe and sound. Thanks everyone from Jetpets! It’s been a great experience.
What wonderful personalised service, top to bottom!!
To all looking for a great pet relocation service, please read this.
Our puppy arrived in Karratha after travelling all the way from Hervey Bay in Queensland.
Yes, we had a couple of minor hiccups, but I can not speak highly enough of your service and the people you employ.
In particular Hollie from Jetpets Perth.
She took photos of our puppy when she dropped her off at the kennels, staying with her for a cuddle, play & food, ensuring she was OK.
What a wonderful young woman.
AND, when she arrived in Karratha, she had a toy with her that she had been playing with, supplied by Hollie.
I am happy to recommend your service to all who need to move their fur babies anywhere in the country.
flying a puppy
I have been using jetpets for 12 months flying puppies interstate and international. The whole process could not be any easier. Staff very obliging and do their best to make everything run smoothly
Absolutely amazing service
Recently we used Jet Pets for the second time to relocate our two puppies from Perth WA to Melbourne, as I knew my partner couldn't collect them for a few hours after their flight I was super nervous about their well being, they had only ever been at home with me. A few hours goes by after I dropped them off and I received a text to say all was ok and then later an email giving me a detailed report of how they were and their personalities, I couldn't stop crying with happiness (I am getting teary writing this) this honestly is such an amazing company who do really care for your pets from the start to the end, they even provided them with food while they waited for collection and both flights they were completely unbothered and happy as normal, i can not fault the service and will recommend Jet Pets to anyone thinking of doing the same. Thank you very much Jet Pets, you are amazing!!
JETPETS: Merlin and Harry's Move to New Zealand
We can't express enough our gratitude to the wonderful humans working at JetPets Melbourne, Australia and Auckland, New Zealand. We were really scared when we started our journey from Ballarat but we were soon feeling at ease because everyone made us feel we were important and safe for our first trip in a plane and to a new country. Everything went really well and Mum was easily able to track our journey using a special app on her pnone. Thanks to all the hard work done by JetPets Melbourne we were able to easily get through customs in Auckland and catch our next flight, arriving safely in our new home in Napier. We were so pleased to see our Mum there to greet us upon arrival and we have settled into our new home without missing a beat. Mum would really like to thank Nicole Lavender from JetPets for all her help getting us to New Zealand without any "drama". She really doesn't know why she worried so much.
Many meows and thanks from Merlin and Harry and Deb
My experience with Jetpet could not be any better. The customer service centre and the staff in the airport are so accommodating, helpful, and so understanding of my situation and went above and beyond to assist with the pet's trip. They're just truly amazing!! They deserve an outstanding review!!
Five Star Service, Much Appreciated!
Thank you so very much Jetpets, Chloe and your Pet Handlers and all other staff involved in the booking process for this amazing service!
We had some minor issues initially, but once mentioned(in a polite manner) it was sorted out immediately. We are all human and mistakes and misunderstandings are possible for any of us so communication is key for improvement.
We have been impressed with the effort put in helping us to book the best flights available for our babies, with emails and telephone calls to make it all happen as effortlessly as possible.
They were even given a Comfort Stop and It was a wonderful experience to be able to receive a travel report and photo updates for them during their journey from Albury to Adelaide via Melbourne and Albury to Dubbo via Sydney and to know that they were checked on and attended to during the stop overs was very impressive. Amazing Service!
Well done and keep up the good work.
A and H
Bad service - will not use Jetpets again
***JetPet do not honour quotes- Very disappointing service. ****We were quoted same price twice, then charged that amount, then operator rang back and said we needed to pay another $110 on top because it was an early morning flight! Extremely expensive for intrastate flight.
Extremely happy with the service provided by jetpets. Our baby’s trip was only a 1 hour flight from Merimbula to sydney, jetpets were very clear with instructions and he was ready for collection way before the indicated time. The customer service consultants were very friendly ( Dean and Tamara), they knew exactly what needed to be done and they answered all questions and altered information without a fuss. Our dog arrived very calm, clean and well looked after.
PERFECT SERVICE AWESOME PRICE
Faultless, going above and beyond to get my 2 sphynx cats from Sydney to Whyalla SA. 4 hours later I had them here Leanne is a legend and highly recommended
First Class Service
We traveled with our two dogs from Redland Bay, Australia to New Zealand, the Jetpets team looked after our dogs very well, we were kept informed of their progress by email with photographs, our dogs arrived in New Zealand suffering no adverse effects from the travel. I would recommend Jetpets very strongly for transportation of your loved ones. Thanks Jetpets for your caring attitude.
DO NOT RECOMMEND
ok, one star is for the work they did bringing my pet, but the rest is for the arrogance to my pet's needs as she arrived all in her own urine and it was obvious that she was there like that for a very long time and urinated few times and no one cared to clean or change the mat as it was floating in her crate! When I brought this issue to the contact person, I got told that "puppy nappies must have ran out"......really?! for the amount I paid there should have been HEAPS of nappies!
I along with my 2 dogs travelled from Brisbane Australia to Birmingham UK with a 24 hr stop over in Dubai. The dogs were so well looked after, and landed the other end happy and healthy. They were last on the plane and first off and were efficiently looked after in Dubai kennels, they were exercised and fed.
I was extremely anxious about the whole journey but with Jetpets it was faultless and ran like clock work.
The 24 hour emergency number was always answered and my questions attended to straight away.
A fantastic service and I would highly recommend.
Jetpets team was awesome!
Our dog travelled from Australia to New Zealand. Jetprts mansged everything very professionally and efficiently. Their team was always in touch and provided regular updates. Definitely recommend their service! Thanks jetpets!
I highly recommend Jet Pets
Jet Pets helped get my cats flown from Perth to Broome. They made the process so easy and streamlined. Especially since I was organising this while I was in Broome and my cats were staying in a cattery. I feel like they care about pets and understand. They made it work smoothly and were very helpful on the telephone line. Great service, I highly recommend.
I recently used JetPets to move my cats from Melbourne to Brisbane. I'm a very nervous cat mum and worried about them from the time they were collected in Melbourne to the time they were delivered to me in Qld. I shouldn't have worried. They all travelled beautifully and were well looked after.
The JetPets staff are fantastic to deal with and are really nice people who are animal lovers and go the extra mile to ensure your pets safety. Thank you JetPets
Best Pet Travel Without the Stress
We love our cat and dog with all our hearts and it was such a difficult decision to either fly them to our new home or not risk the stress and make the long drive Interstate. From the minute I contacted Jetpets, I knew that my pets were in the best possible hands. They were on point with communication, very knowledgeable on their particular breeds and comforted us the entire process. They answered all questions and most importantly they were punctual which meant that they were contacting us every step of the way vs us having to chase them. The Gentleman who collected them from our home, the morning of the flight had a genuine love for animals that simply put, could not be faked. He was on time, re-assuring us and stated that he had been working for Jetpets for over 10 years. I have NEVER had such an amazing customer experience and would urge anyone who needs to fly their pets anywhere... you simply cannot do any better than Jetpets.
Jetpets were very attentive to my 2 large dogs travelling from QLD to VIC. They were then driven to regional VIC for drop-off. At all times, staff were very professional and caring. We will definitely continue to use Jetpets
Hassle free pet travel
Rhya loves the new lifestyle change coming all the way from 40 degree Australia into negative 30 degree Canada weather and enjoys every minute of outdoor playing in the snow
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