1,943 reviews
AI reviews summary
The overall sentiment for Jetpets is overwhelmingly positive, with users frequently praising the company for its professionalism and compassionate care during both interstate and international relocations. Owners of senior, anxious, or medically complex pets particularly highlighted the team's ability to provide peace of mind through a stressful process. While the service is noted as being expensive, the consensus is that the level of care and safety provided justifies the cost.
Pros
- Exceptional Communication: Users frequently noted the high quality of updates, including "pet report cards," photos, and real-time tracking that kept them informed at every stage of the journey.
- Compassionate Staff: Multiple reviews singled out specific consultants and handlers for their genuine love of animals and their ability to calm both the pets and their anxious owners.
- Expert Handling of Complex Moves: The company is highly regarded for successfully managing difficult logistics, including international quarantine, multi-leg flights, and pets with special medical or mobility needs.
- Seamless End-to-End Service: Many users appreciated the "door-to-door" convenience and the team's expertise in handling complex paperwork and veterinary requirements.
Cons
- High Cost: Several reviewers described the pricing as "eye-watering" or expensive, though most conceded it was worth the expense for the quality of service.
- Occasional Communication Gaps: A small number of users reported receiving no updates after airport drop-off or having to "chase" the company for information during transit.
- Hygiene and Safety Concerns: Isolated but serious reports mentioned pets arriving covered in urine, injuries sustained in transit, or the use of dirty, second-hand crates.
- Material Risks: Multiple users flagged the use of newspaper lining in crates as a concern due to the potential toxicity of wet ink on pets' paws and fur.
Verdict
Jetpets is a highly reliable choice for pet relocation, particularly for owners who prioritise frequent updates and compassionate handling over budget. While there are rare reports of logistical failures and hygiene issues, the vast majority of users found the service seamless and would recommend it for complex international or interstate moves.
JETPETS are wonderful with looking after every aspect of getting your fur babies to there new destination, thank you for your fantastic assistance through out the process and I highly recommend Jetpets and I would use them again. Show reply
I have used Jet pets to get my Jack Russell from Australia to New Zealand, just a big warm thanks to all the folks that made this easy Cindy is a rescue dog and a service animal but they had send report cards with pics and her daily walks, i could not ask for a better service for my beloved pooch thanks you to Rachael and Sophia and the entire team well done folks Show reply
- +2
We have had a really great experience with Jet Pets, specifically with our consultant Erin and our pets handler Tahnia! We have 3 cats and 3 dogs who we had picked up from home, spent a few days in boarding, caught a flight or two to move interstate. Over the 6 of them we have some dietary requirements, long term medical requirements and the day… Read more · 1
before flight we had a small medical emergency requiring medication. All of which they were very understanding and supportive about! I was easily able to contact them everytime timr I needed to update something and was met with so much kindness from Erin. Just note it is airline policy they can’t ship medicine for the pets so you will need to post those yourself prior to travel. And the superstar of our experience was Tahnia, I cannot say enough lovely things about her. I had my 1 year old in tow as we loaded up all 6 pets between the two of us, and we unexpectedly had an issue with one of the cats who became severely distressed. Tahnia was so compassionate and concerned about his wellbeing and really went above and beyond to care for him, immediately contacting their vets to organise sedation to help him feel more comfortable and spending time with them on arrival to help settle them. Even going as far to personally message me updates and videos of them. I was very anxious to see my babies off, but she truly put me at ease and took her time getting them all comfortable. We loved the little updates we got about their travels too, thank you guys for being the best! ♥️
Reviews with attachments
As a very anxious cat mum, I can’t thank Jetpets enough for the care and professionalism they showed in relocating my two boys, Nocciolino and Miran, from Melbourne to Perth. From start to finish, the team were kind, reassuring, and kept me updated every step of the way. It’s never easy to trust someone with your fur babies, but Jetpets truly made… Read more · 1
me feel at ease — they treated my cats as if they were their own. Knowing they were safe and comfortable made all the difference for me during a stressful time. Special thanks to Iris and the whole Jetpets team for helping reunite my little family. I highly recommend Jetpets to anyone needing to move their pets with love and care.
I used jet pets nearly a year ago and iv just forgot to write my review. I had to leave Perth 3mths before rocket made his travels and trying to sort out plan from another country had me stressed and worried at first but then I was in contact with Danielle and my worries went away she was amazing answering my question after work hour because of… Read more · 1
the time difference was just amazing they collected rocket for me from a friend a house. They took him to the vets and got that side sorted and the updates were just great I was told all the staff fell in love with him im forever greatfull for everything they did for me and rocket and we can’t wait to eventually get back to Perth best pet travel company would always recommend
- +3
Jetpets looked after the relocation of our Dog Whitlam from Sydney to the UK. The whole experience was seamless. I could not fault them. Whitlam arrived on time ready for pick up. The only disappointment was he didn’t look like he missed me much. lol He was very relaxed and settled in his new home quickly. I can’t imagine trying to do this move yourself. Highly recommend using Jetpets Show reply
Thank you for your excellent service – Dear Jetpets Team, We have successfully received the 10 kittens, and they are all very healthy and lively. Their fur is clean and well-groomed, and a few of them were even playfully wrestling inside the travel crate—it was absolutely adorable! Thank you for your excellent service, and we look forward to working with you again in the future. Best regards, Alyssa Show reply
Fantastic service – The receptionist and the transit people were fantastic . Thank-you Jetpets. Show reply
Latest follow-ups
We relocated from Sydney to London in December, 2025. I was incredibly anxious for weeks about the trip for our 15-year-old cat, Pippa, but Nicole and Kaye calmly and patiently reassured me with each email and phone communication. We really… Read more · 1
appreciated the email and text updates once Pippa was picked up from our home. It was a long trip for us all, but we were happily reunited at Gatwick with Pippa, who was in good health. She settled really quickly into our Airbnb. I'd definitely use Jetpets again.
Follow-up · The pickup from our house in Sydney was excellent - a kind, friendly woman reassured me that all would be ok. From that moment, until take-off, we received several updates via text and email. Eg when Pippa had passed the final vet check, how she was spending time waiting for the flight and so on. In London, we were phoned as soon as she was ready… Read more
From the moment we made the booking right the way through to picking up our dog Storm at London Heathrow Jetpets have been amazing! Our dog Storm arrived safe and sound after the long journey from Sydney to London and I can’t recommend Jetpets… Read more · 1
enough. I would also like to sing the praises of our dedicated consultant Chloe Bull, she is an asset to your business and a pleasure to deal with. Jetpets are the ultimate professionals!
Follow-up · The airport experience was good, we landed around 0530am and I received a text not long after to say Storm had arrived safely. About and hour later we received a photo of her looking happy and healthy. By around 9:30am we picked her up which was very seamless. Crate was massive but too big for us to fit in the car so we left it at the Animal… Read more
Thank you..our small time vet exhausted with all the necessary requirements from Canada back home. Plenty of communication, sometimes a bit much but no shortage of keeping us up to date with the entire process since March until drop off 15mins ago. Show reply
Follow-up · The hardest requirement was knowing we had to leave the country and it was going to take approximately 7mths to get exported. If we didn't have friends who were able to help look after our dog in that 7mths we would have needed to re-house and leave him in Canada. There was no assistance or advice as to what to do with him if we didn't have that… Read more
In-depth reviews
Exceptional care for my dog on an international journey — truly grateful! I want to thank JetPets New Zealand from the bottom of my heart for the outstanding care they gave my pug, Pepper, during his international relocation from Auckland. This journey took nearly a year to plan, and as the owner of a brachycephalic dog, I had many reasons to be… Read more · 1
anxious about such a long trip.
From the very beginning, Sherol was incredible — calm, patient, and always addressed my concerns. She explained every step clearly, stayed in constant communication, and made the entire process feel manageable.
A huge thank you as well to the vets, Levi, and all the wonderful staff who met Pepper along the way. Every single person treated him with kindness, professionalism, and genuine care. On the day of his flight, I felt completely at ease knowing he was surrounded by people who truly cared about his safety and wellbeing.
JetPets took away so much of the stress and worry, handling every detail and making sure Pepper’s long international journey was as safe and comfortable as possible.
Thank you again for looking after my boy. I am deeply grateful.
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Our experience with Jetpets was was first class - From the initial enquiry to the day our pup landed, everything was exceptional from the Jetpets team and global affiliates - Especially Rachael our Jetpets Consultant. We were moving back to the UK from Australia and wanted our 4.5 year old pup to join us - We were extremely anxious doing this and… Read more · 1
didn't know where to start - Rachael was assigned as our dedicated consultant and was a pleasure to deal with - She was incredible patience with my calls, questions and emails - Always responding quickly and putting our minds at rest on the process, paperwork and keeping us calm.
Buddy had to go into boarding for 3 days prior to his flight to have all this paperwork and health checks completed - He stayed at the Brisbane Pet motel who were amazing, and again took my calls and gave me updates.
You get regular updates and emails from Jetpets with key milestones as to where you pet is and the next step. Buddy was picked up for boarding on Friday the 28th of November and his first flight was on Monday the 1st of December to Doha. Once in Doha he had an overnight stay at the state-of-the-art Live Animal Centre to stretch his legs, relieve himself and have some well needed food and water - While we were there we got an email post card from them with a picture of Buddy saying he was well and could not wait to see us. After his stay he flew to London Heathrow on the 3rd of December landing the same day.
When he arrived at London Heathrow, you immediately get updates for the Airpets team including a picture of him out of his crate in a nice comfy boarding pen. Then they keep you informed of the clearance process that can take 4-6 hours - once cleared and all government docs complete my husband was able to pick him up without quarantine.
Buddy flew well, we did a lot of training prior for him to get used to the crate which is so important. When he arrived in London he was well, healthy, tired and a bit grumpy but then so are most humans on a long haul flight! ha ha
I cannot thank Jetpets, Brisbane Pet Motel, Qatar Airlines, and Airpets enough for the care you gave our little boy - to see him reunited with is daddy over facetime was amazing and I can't wait to be reunited with them soon.
Rachael, words cannot express my thanks and appreciation to you - I felt like you became a close friend during this process! Your knowledge, care and attention to detail is outstanding - Thank you so much for guiding us through the fog of paperwork and preparation for Buddy - He is one happy little boy with his daddy now and I cannot wait to be with them too.
I’m extremely happy with Jetpets’ amazing service in helping us bring our first little puppy, Butter, from Melbourne to Singapore. The team handled everything with such care, liaising with our breeder, arranging his pickup, boarding him at their lodge, and taking care of all the vet health checks and paperwork. Butter arrived safely in a spacious… Read more · 1
crate (even larger than required for his size), with his water bottle securely fastened, every detail was thoughtfully managed. Their online portal was also very easy to use and kept everything organized.
During Butter’s two-day stay, the Jetpets team kept me updated with photos and kind messages, which gave me so much reassurance. Knowing he was cared for by people who loved him just as much as we do made all the difference.
Transporting a young puppy can be stressful, but Jetpets made it smooth, professional, and full of heart. I highly recommend them to anyone looking for a truly caring and reliable pet transport team! <3 Thank you Jetpets, especially Katie and Janine!! :)
Positive reviews
We moved our 14 year old dog, Lujar from Melbourne to London. Team were so amazing with him. Not our first move with Lujar, but they were the best replicator. Thank you for taking so much care with little old man! Show reply
JetPets make the complicated & confusing process of importing your dog into Australia much easier and they look after your pet. I would definitely use them again if the need arose Show reply
Jetpets made the whole relocation process for my two cats much less stressful than we expected. The team was professional, caring, and kept us updated throughout the journey from Melbourne to Brisbane. Both cats arrived home safely, and it was clear the staff genuinely cared about their wellbeing. A special thank you to Erin Whitford for the… Read more · 1
support and communication during the process.
We really appreciate all the help in reuniting our family. Highly recommended for anyone needing pet transport in Australia!
Negative reviews
My pet's arrived covered in urine, my dog with a bleeding neck. Their app was supposed to give me updates, I recieved none from airport drop off to home arrival. I was supposed to recieve a call regarding my animals arrival, I didn't. From start to finish I have had to chase this company regarding welfare concerns with travel and my animals. Never again.
After my pets were booked in at the airport we received no other updates, they were on a split flight and I had to do all the chasing of their status. Unfortunately jetpets didn't live up to their glowing reviews this time.
Thank you for your feedback — we genuinely appreciate you… Read more
We found it very disappointing to see that the photos and videos shown on the website differ significantly from reality. There was no Jetpets staff present to receive our cats upon departure, nor to hand them over to us at arrival. The crates we supposedly purchased and that were meant to be prepared for our cats turned out to be used, dirty,… Read more
covered in dust, and in very poor condition. Zip ties had to be used on the crate doors to prevent them from opening, and we believe that because of this, one of our cats injured her nose, she arrived at the destination with three cuts and blood on her nose.
I would never use this service again.
Hi Juan. Thankyou for your feedback and we take these… Read more
Recent reviews
Absolutely AMAZING service the entire time. shout out to Gillian - what an amazing and patient human who guided me through many ups and downs due to my mistakes ; and then down to the last day, TODAY, where the pet handler (can’t find her name) sent the sweetest update as my fur baby was getting ready for the last leg of her journey. You all are… Read more · 1
amazing and make this world a better place. My father was the kindest veterinarian when he was alive - he would be in awe of your service. Thank you from the bottom of my heart
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JetPets did a fantastic job of looking after my cat ScarJo moving from Newcastle to Hobart. The staff were amazing and kept me updated the whole time. Special shoutout to Tahnia! She made me feel so comfortable and happy knowing ScarJo was in good hands. I was initially nervous as ScarJo had never travelled before, but the JetPets team made everything simple and put my mind at ease. Would highly recommend!! Show reply
Excellent customer service, information, travel details, clear itinerary and updates given from the agent. A very timely collection from quarantine, drop off at the airport, collection from the airport and delivery to our home by the handlers and drivers. Thank you so much, our dog was in wonderful hands. Show reply
Jetpets did everything to ensure our cat's travel was comfortable, safe and efficient. Thanks to Iris for organising it all, and handlers Bruce and Grant (Adelaide) and Liam and Peter (Sydney). Show reply
Jetpets communication, attention to detail and care of our beautiful dog was awesome! She travelled from Tamworth NSW, to Karratha WA. She arrived happy, healthy and full of beans. Thank you !! Show reply
Last Jetpets walk b4 flight and 4+weeks later in 'his' pool. Jetpets were terrific. Nicole....you're the best!!. From our first contact, the vet checks and the continual updates, kept these 'pawrents' secure in knowing Curtis was well looked after. HIGHLY RECOMMEND!!! Show reply
Thank you to Jetpets for picking up our 3 cats from quarantine in Melbourne, putting them on the plane for their journey to Adelaide. Then to Grant for transporting them safely to our home. We appreciated their service & constant updates on our cats movements & well being. Show reply
Our Ridgebacks had an amazing journey from one side of Australia to the other. The first leg was a 600km journey by car follows by two flights to be delivered by car again. Planning advice was excellent, amazing communication before and during the journey. Prompt update at every single step together with personal report and photos. The handlers were absolutely amazing. It was expensive but the care was first class. Show reply
Excellent service from beginning to end. The whole process was seamless. All the staff were very professional and took great care of my 2 boys. Highly recommend this service. Thank you, JetPets. Show reply
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Hi Jill. We are sorry to hear about your recent… Read more