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Jetpets
4.4 from 589 reviews

Reviews

(476)
(27)
(8)
(12)
(66)
  • Sender or ReceiverSender (52%) · Receiver (48%)
  • Delivery Time
    • On Time (119)
    • Early (9)
    • Late (6)
    • Unacceptably Late (5)
    • Never Collected (1)
    • Never Arrived (1)
  • Delivery Arrived in Good ConditionYes (93%) · No (7%)

Reviewer Photos & Videos

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Outstanding Service from Jetpets

published

We planned to return to NZ from Australia well before CV19, but of course it all rolled out right in the time frame that we were moving.
After 4 flight changes for our 2 Burmese boys, and 6 flight changes for my wife, Jetpets got us there in the end.
We would like to say a big thankyou to all Jetpets staff, noting the efforts of Rachael in Melbourne and Sam in Auckland, we appreciate everything you did to assist us.
Thanks
Grant & Robyn McKenzie (Tuma & Manu)

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Bella

BellaNorth Queensland, QLD

Excellent care of my Poodle

published

Thank you Jetpet for delivering my girl to me from Auckland to Brisbane safe and really well. Really appreciate the regular updates you provided while she was in your care. It was worth every cent to see her arrive safe and well. A brilliant and very caring service.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
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Martin

MartinFar North Queensland, QLD

  • 2 reviews

Brilliant Service

published

Can’t thank Jetpets enough. With the challenges they faced with transporting my pets during these scary times with flight cancellations and border closures etc. A special thank you to Ben Pike. Great communication and worked tirelessly to get my parrot from Melbourne to Cairns. Was also fantastic with transporting our dog a few weeks earlier. My best to you Jetpets in the trying times you will face in the coming months and once again thank you for your outstanding service.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
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Exceptional service

published

Kate & Kaye were both fantastic to deal with, very responsive, professional. Kaye did an exceptional job getting our dog on the last flights to Singapore after mass cancellations with COVID-19. We would have been completely stuck if it wasn't for her. We are extremely grateful for their genuine care.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets

Amazing 10/10

published

My experience with Jetpets was amazing. I dealt with Kate Bradley she made the whole process stress free, she answered my thousands of questions and assured me my two furr babies would be okay. The portal was really easy to use and a great tool to track what needed to be done before their flight. The mobile vet that came to our apartment was very thorough and quick. The pick up service was amazing and made everything so easy. I even received photo updates of the kitties before their flight. Our cats arrived safely and are now enjoying their lives in NZ. Thank you to Kate and the team at Jetpets!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Alex B.

Alex B.Sydney, NSW

Some things are best left to the professionals

published

Importing pets to Australia is practically impossible without help.
Jetpets took an arduous task and made it simple and easy.
They told me exactly what i needed to do, when i needed to do it and verified if i did it correctly.
They gave me step by step instructions and updates all along the way.

It is a stressful experience knowing that you are going to have to put your pet in a cramped cage for such a long time. But jet pets are able to organise bigger cages and answer every question you might have, which helps put your mind at ease.

I would definitely use them again.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Anna

AnnaBrisbane

  • 6 reviews

Everything very well organised

published

We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Adriana

AdrianaIllawarra, NSW

Treated like a suitcase

published
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
3 comments
Jetpets
Jetpets A.Jetpets
Adriana
Adriana

1324566

Jetpets
Jetpets A.Jetpets

Thank you Adriana. We will have a team leader get in touch with you.

Eric

EricSunbury

  • 2 reviews
  • Verified customer

First-Class Trans-Pacific Relocation

published
Sender or ReceiverReceiver
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Jetpets
Jetpets A.Jetpets
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Fantastic service and communication.

published

We are so in love with our new puppy. He is a bundle of joy. We can't thank Jetpets enough for their part in bringing him to New Zealand. Thank you so much.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Mark and Diane Nicholson

Mark and Diane NicholsonGreater Melbourne (Metropolitan), VIC

Tialk arrived happy and safe

published

Jetpets were amazing bringing Tialk our Chow Chow from Melbourne to Auckland. He arrived safe and sound and stress free, even though there was a 2hr delay with his flight.
Jetpet handlers and administration team were fantastic, advised every step of the way. They get 100%
Recommended by Mark & Di Nicholson. Thank you so much

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets

Pets arriving after business hours

published

Our dog arrived after 5h00 in the afternoon and due to poor communication we were standing infront of a locked business with no note or instructions. After a few phone calls we finally got sorted and our dog arrived safely to be taken home the same day.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Sherreem

SherreemPerth, WA

  • 2 reviews

Nothing But Praise

published

Jetpets flew our puppy from NSW to WA on 26 Feb. Couldnt have been more pleased with how pup was taken care of and the updates i received about being picked up from breeder right through to the call saying she was ready to pick up. This is the 3rd pup we have brought over with Jetpets

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets

Cruz Radley thanks you !! You’re the best!!

published

Professional friendly service the team explain all the logistics including pick up travel itinerary which you can track in real time !! The team email you and sms every step of the way !! Nothing was too much trouble and everything addressed not only for the puppy but also the owner made it so so easy !! If ever have to do it again Jetpets Australia !number 1 in my books !! Thankyou so very much professional and excellent simply the best !!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
2 comments
Jetpets
Jetpets A.Jetpets
Cruz and Bek
Cruz and Bek

Have raved about jetpets as soon as some one chats about puppy !! All good and safe travels and thanks again !!

UK Relocation

UK RelocationGreater Melbourne (Outer), VIC

  • Verified customer

Jetpets - Terrific Service

published
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
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It was so stress less

published

Our dog was treated with care and collected from home and delivered to his new kennel in NZ and it was so easy. The dog is happy, the family is happy and Jetpets were amazing

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
TCD

TCDPilbara, WA

Do not use jet pets

published
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
2 comments
Jetpets
Jetpets A.Jetpets
TCD
TCD

Thankyou so much!

published

Whisky is still a little bit anxious but starting to settle in to his new home in New Zealand. Thankyou so much for your amazing service!!! We’re all so happy to be reunited.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets

Excellent Service and Follow Up. Thanks to Julie who took care of everything. A++

published

I had an emergency flight needed for my little 15 year old dog, a Maltese X who needed radiation therapy urgently for her bladder cancer. She flew from Adelaide to Sydney return. Jetpets were excellent. I believe this was because I was fortunate enough to have the phone answered by Julie who took care of everything and did exactly what she said she would. She followed up on Bella's welfare. Jetpets will only be as good as their consultants and I believe I was lucky in this respect. I would recommend Jetpets to anyone based on my personal experience and would use them again. Julie knows the system and she was able to guide me on what would be best in regards to crate, pick up and drop off and time of flight My Sincere Thanks Maryann

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Jetpets
Jetpets A.Jetpets
V. Novak

V. NovakLaunceston

  • 2 reviews

This company pulls out all stops to care for your much loved pets

published

I brought a tiny little puppy from Western Australia to Tasmania with some trepidation! - NO NEED, Solomon arrived happy and healthy unsure whether he wanted to stay with Jetpet staff or come to his new home. Wonderful service.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Page 1 of 30

Questions & Answers

Kesava D.

Kesava D.asked

Hello I’m wondering how much it’ll cost to transport a puppy from USA to Australia?

1 answer
Jetpets
Jetpets A.Jetpets

Hi Kesava, please contact our partners at Pet Express for information and pricing about pet travel from the USA to Australia - https://pet-express.com/
Thanks!

Jackie Matrigali

Jackie Matrigaliasked

I assume you do not travel from the DC metro area, USA to Italy? Do you know how I can safely transport my cat? I do not want to use a commercial airlines with him under the seat for so many hours. Is there comparable transport to Jetpets in the US. What a wonderful service you have.

4 answers
Jetpets
Jetpets A.Jetpets

Hi Jackie, thanks so much for reaching out and for your kind words. For your furbaby's travel from USA to Italy, we recommend you reach out to our trusted USA partner and they will be able to assist you - https://pet-express.com/ Hope that helps and good luck with the move! Thanks, Jetpets

Jackie Matrigali
Jackie Matrigali

Thanks. I have contacted pet-express and we are working on a solution.

Christine M.
Christine M.

I want to fly a tibetan from lismore to adelaide

Tracy

Tracyasked

Hello

How much does it cost to take a small dog from sydney to adelaide
i am travelling on jetstar

thanks
tracy

2 answers
Julie New
Julie New

Hi Tracy. Jetstar does not carry pets so you would have to fly your dog with either Virgin or Qantas. Cost is worked out by weight I think. If you use Jetpets you can either hire one of their crates or use your own airline approved pet carrier. Jetpets will give you a free quote if you go to their website and follow the link.

Jetpets
Jetpets A.Jetpets

Hi Tracy, thank you for your enquiry. We can certainly help in transporting your furbaby to Adelaide, however we cannot provide quotes via Product Review. Please give us a call on 1300 668 309 and one of our Pet Travel Consultants can provide you all of the information on how pet travel works, plus a price. Thank you, Jetpets

Get an answer from our members and Jetpets representatives

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