Reviewer Photos & Videos
Outstanding Service from Jetpets
We planned to return to NZ from Australia well before CV19, but of course it all rolled out right in the time frame that we were moving.
After 4 flight changes for our 2 Burmese boys, and 6 flight changes for my wife, Jetpets got us there in the end.
We would like to say a big thankyou to all Jetpets staff, noting the efforts of Rachael in Melbourne and Sam in Auckland, we appreciate everything you did to assist us.
Grant & Robyn McKenzie (Tuma & Manu)
Excellent care of my Poodle
Thank you Jetpet for delivering my girl to me from Auckland to Brisbane safe and really well. Really appreciate the regular updates you provided while she was in your care. It was worth every cent to see her arrive safe and well. A brilliant and very caring service.
Can’t thank Jetpets enough. With the challenges they faced with transporting my pets during these scary times with flight cancellations and border closures etc. A special thank you to Ben Pike. Great communication and worked tirelessly to get my parrot from Melbourne to Cairns. Was also fantastic with transporting our dog a few weeks earlier. My best to you Jetpets in the trying times you will face in the coming months and once again thank you for your outstanding service.
Kate & Kaye were both fantastic to deal with, very responsive, professional. Kaye did an exceptional job getting our dog on the last flights to Singapore after mass cancellations with COVID-19. We would have been completely stuck if it wasn't for her. We are extremely grateful for their genuine care.
My experience with Jetpets was amazing. I dealt with Kate Bradley she made the whole process stress free, she answered my thousands of questions and assured me my two furr babies would be okay. The portal was really easy to use and a great tool to track what needed to be done before their flight. The mobile vet that came to our apartment was very thorough and quick. The pick up service was amazing and made everything so easy. I even received photo updates of the kitties before their flight. Our cats arrived safely and are now enjoying their lives in NZ. Thank you to Kate and the team at Jetpets!
Some things are best left to the professionals
Importing pets to Australia is practically impossible without help.
Jetpets took an arduous task and made it simple and easy.
They told me exactly what i needed to do, when i needed to do it and verified if i did it correctly.
They gave me step by step instructions and updates all along the way.
It is a stressful experience knowing that you are going to have to put your pet in a cramped cage for such a long time. But jet pets are able to organise bigger cages and answer every question you might have, which helps put your mind at ease.
I would definitely use them again.
Everything very well organised
We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!
Treated like a suitcase
Jet pets is a useless middle man that did nothing for my pet but drop off a cage then leave. I delivered my pet to the virgin cargo staff myself for him to be weighed, secured in his cage and loaded on the plane. When I collected him at the other end he was dumped in the back of a suitcase trailer in the sun, dehydrated, hot and distressed. Jetpets were no where to be seen on collection, just the virgin cargo staff who treated him no differently to a bag and couldn’t care less. If you have to travel with your pet just go through the airline dir...ectly, don’t waste your money on Jetpets because you are paying extra for service that doesn’t actually exist. I accompanied my pet on the same flight so I saw the process end to end and they literally did nothing. I completed a survey and advised Jetpets of my experience and how upsetting it was and never heard anything back. Don’t bother using this company. They aren’t providing “care” to your pet if they aren’t even there.
- Verified customer
First-Class Trans-Pacific Relocation
Jetpets in Melbourne, Australia (and their partner Pet Express in California in the US) were given given the challenge of transporting my nearly 11 year old miniature schnauzer Max who has been diagnosed with diabetes only 8 week prior to scheduled travel. In consultation with my vet, Jetpets came up with a transportation plan stylised for Max to ensure he arrived safely and healthy. From the communications with Emily in the office in Melbourne - to the quality in-home vet visits for vaccinations and health checks - to filing all customs and ...immigration paperwork - to care of the dog when the flight was delayed by nearly three hours - to working with their partner in the US to expedite the customs process and return him to their office so Max could get his much-needed medicine as quickly as possible - everything was first-class. I would highly, highly recommend using Jetpets for your pet transportation needs!!!
Fantastic service and communication.
We are so in love with our new puppy. He is a bundle of joy. We can't thank Jetpets enough for their part in bringing him to New Zealand. Thank you so much.
Tialk arrived happy and safe
Jetpets were amazing bringing Tialk our Chow Chow from Melbourne to Auckland. He arrived safe and sound and stress free, even though there was a 2hr delay with his flight.
Jetpet handlers and administration team were fantastic, advised every step of the way. They get 100%
Recommended by Mark & Di Nicholson. Thank you so much
Pets arriving after business hours
Our dog arrived after 5h00 in the afternoon and due to poor communication we were standing infront of a locked business with no note or instructions. After a few phone calls we finally got sorted and our dog arrived safely to be taken home the same day.
Nothing But Praise
Jetpets flew our puppy from NSW to WA on 26 Feb. Couldnt have been more pleased with how pup was taken care of and the updates i received about being picked up from breeder right through to the call saying she was ready to pick up. This is the 3rd pup we have brought over with Jetpets
Cruz Radley thanks you !! You’re the best!!
Professional friendly service the team explain all the logistics including pick up travel itinerary which you can track in real time !! The team email you and sms every step of the way !! Nothing was too much trouble and everything addressed not only for the puppy but also the owner made it so so easy !! If ever have to do it again Jetpets Australia !number 1 in my books !! Thankyou so very much professional and excellent simply the best !!
- Verified customer
Jetpets - Terrific Service
Jetpets the move of elderly chocolate Labrador ‘Taylor’ from the Mornington Peninsula, Melbourne to Swindon, UK.
As he is over 16, we were very concerned about his welfare, but received great advice and support initially from Paige who managed the whole move, and from all of the pet handlers and staff who clearly are great at their work but also love the animals.
Jetpets ensured we had the correct vet advice, a journey for Taylor with appropriate rest breaks given his age, and sure enough he arrived safe and very well on schedule.
So a big than...
It was so stress less
Our dog was treated with care and collected from home and delivered to his new kennel in NZ and it was so easy. The dog is happy, the family is happy and Jetpets were amazing
Do not use jet pets
Our english staffy couldn't fly due to travel restrictions on the airlines at the time. They drove the dog over the course of 2 days from perth to karratha. After asking for the delivery address of the person receiving our dog (we were on holidays at the time) 4 times through email and phone, we only just came into phone reception when we received a txt from an unrecognised number stating "we have your dog, call us", upon which we called stating we aren't picking up the dog and have already repetitively given the address and contact details of ...our friend receiving him and to contact his company as we have had enough. Upon which he hung up on us and we didn't know what was happening to our dog. He called our friend who was receiving our dog stating he was at her house and had a go at her for not being there, despite the time he arrived being outside of the hours she was told he would arrive. He then proceeded to hang up on her. We had to contact the after hours to find out what was going on because he wouldn't answer our calls. 2 days later we picked up our dog once we got home to discover wounds on the left side of his face and a golf ball size cyst from infection that wasn't there when we left him. He wouldn't go outside and continued to deficate inside in fear after this ordeal despite not having done this for 2 years, since he was 6 months old. If the attitude of the driver and the whole professionalism of this business is anything to go by, it wouldn't be a surprise if our dog incurred this injury from the negligence of this company. The vet suggests it's from a wound during transit. If you love your animal and want the best for them, DO NOT USE THIS COMPANY even if it's a last resort. Find another way. I am only posting this so you don't have to see your loved animal go through this ordeal like we have.
Thankyou so much!
Whisky is still a little bit anxious but starting to settle in to his new home in New Zealand. Thankyou so much for your amazing service!!! We’re all so happy to be reunited.
Excellent Service and Follow Up. Thanks to Julie who took care of everything. A++
I had an emergency flight needed for my little 15 year old dog, a Maltese X who needed radiation therapy urgently for her bladder cancer. She flew from Adelaide to Sydney return. Jetpets were excellent. I believe this was because I was fortunate enough to have the phone answered by Julie who took care of everything and did exactly what she said she would. She followed up on Bella's welfare. Jetpets will only be as good as their consultants and I believe I was lucky in this respect. I would recommend Jetpets to anyone based on my personal experience and would use them again. Julie knows the system and she was able to guide me on what would be best in regards to crate, pick up and drop off and time of flight My Sincere Thanks Maryann
This company pulls out all stops to care for your much loved pets
I brought a tiny little puppy from Western Australia to Tasmania with some trepidation! - NO NEED, Solomon arrived happy and healthy unsure whether he wanted to stay with Jetpet staff or come to his new home. Wonderful service.
Questions & Answers
Hello I’m wondering how much it’ll cost to transport a puppy from USA to Australia?
Hi Kesava, please contact our partners at Pet Express for information and pricing about pet travel from the USA to Australia - https://pet-express.com/
I assume you do not travel from the DC metro area, USA to Italy? Do you know how I can safely transport my cat? I do not want to use a commercial airlines with him under the seat for so many hours. Is there comparable transport to Jetpets in the US. What a wonderful service you have.
Hi Jackie, thanks so much for reaching out and for your kind words. For your furbaby's travel from USA to Italy, we recommend you reach out to our trusted USA partner and they will be able to assist you - https://pet-express.com/ Hope that helps and good luck with the move! Thanks, Jetpets
How much does it cost to take a small dog from sydney to adelaide
i am travelling on jetstar
Hi Tracy. Jetstar does not carry pets so you would have to fly your dog with either Virgin or Qantas. Cost is worked out by weight I think. If you use Jetpets you can either hire one of their crates or use your own airline approved pet carrier. Jetpets will give you a free quote if you go to their website and follow the link.
Hi Tracy, thank you for your enquiry. We can certainly help in transporting your furbaby to Adelaide, however we cannot provide quotes via Product Review. Please give us a call on 1300 668 309 and one of our Pet Travel Consultants can provide you all of the information on how pet travel works, plus a price. Thank you, Jetpets
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