Amazing!!. 2 English staffs from OZ to Christchurch, our absolute babies perfect service accurate updates furkids happy
Yes we tracked the flight and picked up on time all helpful and organized!!. will never move countries but highly recommend paying the extra for the best service! so Happy
Furrfect Service... I’m extremely happy! Thank you for safely getting my fur baby from Adelaide to Bahrain
I would highly recommend Jetpets to anyone and everyone who’s looking into relocating their fur babies.
We used the amazing Jetpets service to help get my fur baby Whitey to Bahrain. We had tried contact with a lot of other animal transport services and we received crazy high quotes. Biljana and Aleesha assisted us with all queries until we settled and put deposit. They’re are phenomenal, every query I had, was answered immediately.
I’m one of those paranoid fur mother who was losing sleep prior to Whitey being relocated from Adelaide to Bahrain (almost 17hrs flight). But they made the entire process much more endurable for all of us, I was always kept in the loop. My little fur baby was well looked after and honestly took the process a million times better than I thought.
Whitey is sending her fur-isses to Biljana, Aleesha, and her pet handler. She is settling in beautifully.
We are very grateful to the entire JetPets team for being with us through this. Your contact and support was extremely professional and prompt. We will be using jetpets again as it was so easy and not stressful at all Thankyou team Jetpets!
Samoyed frequent flyers
After poor service by JetPet staff earlier this year (crates not ready at the airport for both
Outward and inward flights) we were promised personal attention by a manager for the next booking.
The manager failed to follow through on our detailed request for crates costing us a great deal of stress and expense
Niles Arrival to New Zealand
I would like to thanks Jetpets for the great care the took with the transport of Niles (miniature long haired dachshund) from Mildura to Gisborne New Zealand. Your contact and support was amazing and will be using jetpets again as it was so easy and not stressful at all Thankyou team jetpets
Very unhappy -
If your animal’s favourite toy or blanket goes missing for whatever reason - you will not be told - not their job apparently and they will not help you. Shame on you!!!
Jetpets arranged urgent flights, tracking & delivery from Karratha to Perth & return for our little dogs urgent surgery, we were constantly messaged at each arrival point. Excellent follow up & tracking process.
Ours boys were picked up professional and recieved at Auckland depot in awesome condition. I was always kept in the loop. Our boys were amazingly happy and well relaxed. I was both sender and reciever. I travelled to Perth to see that our boys start their journey.
I would highly recommend Jetpets to anyone and everyone who’s looking into relocating their fur babies.
“I’m one of those paranoid dog parent who was losing sleep months prior to Biscuit being relocated from Melbourne to Hongkong. But they made the entire process much more endurable for all of us. Extremely professional and prompt. Ready to answer and attend to all queries and requests even beyond their scope of work.
A special shout out to Biljana, Aleesha and all the pet handlers for taking such great care of Biscuit during the entire process.
We are very greatful to the entire team for being with us through this and I’m sure Biscuit who’s now back with us all safe and sound would wag his tail to it!
Thanks again for all the efforts and the great work!
1st time using a pet courier service and thanks to Jetpets all went smoothly!
Thanks Jetpets for getting my new puppy home safe and sound to us! I missed him being dropped off home by about 5 mins, but my kids and husband were home to receive him. He was in good spirits and happy little puppy (albeit a little tired – no doubt a big day for a 9-week-old pup travelling from QLD to NSW!). The whole process from start to finish was so easy and I was kept informed via text at all times of his movements. I called the customer service people twice on his travel day as I had some questions - Once to confirm what time he'd be dropped to my home and the 2nd was to double check how far from my home they were so I had a better ETA on his arrival. Both times the customer service staff were friendly and helpful and I really appreciated Lara (2nd call) making the effort to contact the driver to find out a more exact time for my puppy, Rubble, to arrive.
Great company! Have used Many Times.
Jetpets staff are always friendly and helpful when Making a booking over the phone or getting quotes. I’ve requested international and domestic quotes from Jetpets both i received extremely fast.
Jetpets has transported my babies many times from brisbane to Melbourne, brisbane to central queensland etc, and they are always reliable.
Prices are great as i have compared to other companies before booking.
I will continue to use Jetpets for any animal travel in future as my babies always arrive safe and happy.
Andrea Jane Taylor.
Amazing service. Thank you for safely getting my fur babies from Sydney to London.
Amazing service from start to finish. Staff went out of their way to accommodate my wish to crate my two small dogs together. I was very anxious about the whole process - totally unnecessary. One of my two dogs has a heart murmur which added extra stress, but I had specific plans in place if the Jetpet vet felt my dog might not make the trip and I felt I was heard and that those plans would be actioned if needed, they weren’t. The website was easy to navigate which made the documentation so much easier than expected. Contacting Jetpets staff was easy and the staff were very knowledgeable and reassuring. Obviously, they do this all the time and that experience shows. I was updated throughout the process and sent photos of them looking very happy and settled and getting cuddles from staff. My two dogs arrived safe and sound and settled very quickly. I would absolutely use Jetpets again if needed.
You can trust Jetpets to deliver your pet.
Let's keep this short and sweet. Everything went as per plan. And my pet was delivered as agreed and in perfect condition. Thanks JetPets. My family will definitely use you again, if we need to move our pet to another international location.
Justin was AMAZING!!!
He made magic happen from two opposite ends of the country to bring our two babies together to fly over to us here in NZ. Minnie and Frankie's travel was co-ordinated so smoothly considering they had to be jointly co-ordinated together but so far apart to make the same flight! This was an amazing experience and we have Justin and JetPets to thank for that! Thank you also to Tineshea-Lee from JetPets NZ who allowed Minnie and Frank to stay overnight at headquarters as their flight was in too late for me to pick them up :-) Amazing Amazing Amazing!! Will always be requesting Justin for future needs.
Couldn’t thank them enough!
We couldn’t thank the Jet Pets team enough, they’ve made organising the flights for our new puppy effortless. What I thought would be a stressful experience for us and our new puppy was easy, even if Charlie was glad to get out of her cage as fast as possible. Thank you again and would highly recommend.
Avoid this company
If I could get zero stars I would definitely do that!!! I received my kitten about 4 weeks ago. They forgot to put my kitten's paperwork, blanket, etc in her cage. She was so nervous by the time I picked her up at the airport since she didn't have her blanket with her mother's smell with her. Two weeks ago they finally called me and said they would post the documents. After two weeks, I have not received anything from them. I called them today to follow up with this issue and a very impolite woman shouted at me and said I will get the parcel next week and they don't have any tracking number for what they may have posted!!!! They are not responsible at all. I will complain. Avoid these people.
You too can trust Jetpets
Having bought my rescue Devon Rex from Ipswich (Qld), it was suggested that I use Jetpets to transport him from there to my home in Central Qld. Four years later and wanting to move back to the Metropolitan area of Brisbane I was delighted to find out that even though Jetpets had no 'office' in Mackay, transportation of my much loved 'Rex' could be arranged with approximately one week's notice provided someone could drop him off at the 'goods transport' area. To avoid too much stress on my Rex, I moved into my new home and then organised his delivery through my previous 'house/cat sitter' who was looking after him until I got settled. I received a text to say that he had been received at the 'sending end', then a text to say he was 'on his way' and once he had been collected from the Brisbane Airport I received another text saying that he had arrived and that I could pick him up from the Jetpets office (which was fortunately NOT located at the very busy airport) between certain hours on that day. From memory I was given an approximate 5-6 hour window. There are many animals that are difficult to re-locate because of long transport times, I have no hesitation in recommending Jetpets for the worry free transport of a loved pet.
Jetpets organised the travel of our 2 cats from Australia to New Zealand. Emily Wilkinson from the Melbourne office couldn't have been more helpful. She was an absolute dream who supported us the entire way and patiently guided us through all the paperwork requirements. Our cats are nervous travellers to say the least but they arrived safe and sound with no problems at all. The regular updates on their progress through the entire process also helped allay any fears we might have had. Thank you so much Jetpets for the amazing service
Wonderful and stress free!.
Jetpets was truly a pleasure to deal with, moving my cats interstate from Melb to Qld. On time pick up, very friendly staff, great communication and organised boarding as well, cages were clean and tidy, happy cats all the way!.. Highly recommended. Thank you Jetpets!., meow..from Norm and trickles.
Couldn't have placed my furry friend in better hands
Jetpets organised the transport of my 5 year old burmese cat from Perth to Melbourne efficiently and with care. They organised the flight within several days of departure, my cat was cared for from pick up to delivery and I couldn't have asked for better service. Thank you so much Jetpets!
I just wanted to say I highly recommend Jetpets for any of your pets travel needs. I was extremely nervous about the entire process, as we have a highly strung rescue dog and a bunny that we needed to move from rural NSW Australia to Virginia USA. Justin from Jetpets was professional, courteous and very reassuring throughout the whole process and I had a lot of questions and concerns, he totally put my mind at ease. Both my pets arrived safe and sound, I was sent text messages, emails with photos and phone calls every step of the way so I knew how they were doing and where they were. They really care about the animals and are very experienced in this whole process. Sandii in LA was as friendly as she could be and I knew they were in great hands from start to finish.
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