Reviewer Photos & Videos
If you love your dogs then this firm is a no brainer
I shipped x3 dogs from Australia to ireland and was seamless, so so glad I didn’t go with this other firm I was about to sign up with don’t want to give there name but they were based in Queensland there quote was 40% cheaper than any others and they seems legit just thought I’m totally going with thease, then I was trying to get my exemption to leave I required evidence so giving them a deposit getting a receipt would help my case that’s when I found out how utterly unreliable they were excuse after excuse never a returned call nothing that’s...when I researched them and saw exactly what I was experiencing, so I just thought I’m just going to have to bite the bullet pay top whack and go with this Jetpets because they look like they get the job done, when I was researching this name kept cropping up … Dipkesh and I thought I Hope I get this guy but first up let’s see if I can afford them, totally surprised Jetpets quote came in $2800 more than this other firms in Queensland even then well cheaper than what I thought it was going to be and for the work they do I think it’s fantastic value for money, and then actually when you look properly at the other quotes you’ll find out you end up paying more because there’s crafty hidden fees and they don’t include customs clearance at the other end and I’d bet all that comes to more than $2800 and the stress and the hassle, no thanks. Cut a long story short - 100% if your shipping your dogs from Oz to Uk don’t even bother going with anyone elce, and if you get Dipkesh then even better in fact he was that good I’m writing to his manager and telling him he deserves a pay rise and I’d encourage everyone elce who feels the same to do the same.
Professionalism through and through.
From the first contact with Jetpets to bring our beloved Siamese cat from Australia to New Zealand, we knew we were in good hands. Communication was excellent and any questions we had were answered in a timely manner. We felt extremely confident that our pet would be treated well and arrive in a relatively relaxed manner. This proved to be the case.
Great Customer Service from start to finish
I moved from Western Australia to Victoria in March this year and I contacted Jetpets to help arrange to transfer my two cats with me. Every person I dealt with from Jetpets were amazing and they made the whole process so easy. We were all booked and then I had a heart attack and everything got delayed until I was able to fly again. This was no problem for Jetpets staff and they kept in touch and then organized everything for me and I am happy to say that we all arrived safely in Victoria and have settled into our new home. Thank you so mu...ch to everyone in the Perth office and Melbourne for taking away the stress and making this an easy step in my journey. Everything happened as it was promised and I was kept up to date throughout our trip.
We moved our dog from Melbourne to Christchurch and couldn't have been happier with the service we were provided by Jetpets. Our personal pet consultant, Rachael, was amazing and made sure that our dog was well cared for. The communication throughout the whole process was excellent and we really appreciated the updates on our dog's progress as she made her way across to NZ. Thank you very much Rachael and team!
Extremely good dipkesh and the team did a great job I can't express just how much I appreciate everything jetpets have done they literally made everything so easy and even supplied the bolts for Tess dog crate as I lost them the first time she traveled international I would highly recommend jetpets to everyone they are legit good thank you to everyone!!
Kesh is the man!!
Amazing service from Kesh, he went out of his way many times to help me make this dream happen. Even dealing with an arrogant breeder, Kesh kept his professionalism. Good communication and support.
Caring and efficient!
Moved from Brisbane to Auckland NZ. Jetpets made the move straightforward and efficient. My small dog was happy and well cared for. My jetpets consultant was so lovely and a pleasure to speak with. The jetpets vet in Brisbane was so lovely and caring, he really made me feel at ease on drop off day. Thanks Jetpets! Highly recommended.
I would definitely use Jetpets again
I was so worried about the long trip from Perth to NY for my labradoodle. He arrived yesterday safely and the whole experience with Jetpets was incredibly professional and painless.
Best service ever!
Jetpets moved our 13 year old dog, finnicky cat, and temperamental Galah from Adelaide, SA to Broome, WA. They arranged everything from pick up, to accommodation, to transfers, and drop off. We received regular updates & reports, including photographs, making this stressful move as easy on our animals (and us!!) as possible. The care & compassion of the team & handlers was second to none from start to finish. I cannot recommend Jetpets enough!!
Easy and stress free
Got my cat sent from NSW to WA. Everything was accurate, easy and stress free. Cat was happy, on time. They explained everything in simple terms, very responsive and informative. Would definitely recommend and use again. Thanks Oetflyers was a pleasure doing business.
Excellent service from start to finish
We sent our cat from Sydney, Australia to Queenstown, New Zealand. It was a three day journey as he had to stay overnight in Sydney then again overnight in Auckland before he was transported to Queenstown. I was so impressed with the updates and the pet reports all the way. When he arrived in Queenstown he was a happy boy (my only one concern was the state of the fleece mat which was absolutely sodden and very smelly - and so was he). I do understand that there would have been a high stress level for Bally Puss so he may have gone to the toilet...a bit but I did wonder whether it was changed in Auckland. I would like to make special mention of my consultant, Dipkesh who was so helpful and reassuring. He went out of his way to calm me down. I would definitely recommend JetPets to others contemplating international or interstate relocations for their animals. Bally is settling in beautifully to his new home.
Excellent service improvements - thank you
My dog has flown with JetPets several times and my experience has been varied. With the most recent booking which was about 1 week ago I was really impressed with the service improvements. I feel that JetPets has made a significant effort to make the service more transparent for customers and I was most impressed with the Travel Report Card (including some gorgeous photos!) I received along with a text message confirming the status of my pet's travel.
A massive thanks to jetpets for taking care of milo, he made it safely home to Queensland from Perth and I’m sure he had a smooth transit, it was great for jetpets to accomodate around our schedule while we were moving interstate
Lacking customer service
Worst experience I’d with Jetpets today when dropping off a car sick puppy dog as a breeder myself. I’ve been importing dogs internationally with fantastic pet transporters from Russia and Europe. I’ll certainly won’t allow any of our puppies to be transported with Jetpets ever again.
Colony have done without Jet Pet.
Thanks to Cindy and the staff at Jet Pet for there professional and friendly service. With covid travel restrictions in place for my travel the pressure was taken away knowing that Jet Pet were assisting with the extensive paper work and logistics of getting my 2 fur babies safely from Australia to New Zealand. They are now safe in the cattery of my choice and can't wait to be reunited in a few weeks.
Questions & Answers
How much would it cost to fly a dog from Brisbane to Adelaide
As a guide it was $1200 to fly a dog and a cat to Perth. Jetpets or their reps did not turn up in Perth for info. Local Canberra operator excellent.
Hello, I am making enquires about flying our Cavoodle from Brisbane to Perth in late November. Can you please advise the process on booking, cost, cage (whether this is provided or we can purchase from you) and other details to proceed with a booking. Thank you. Leisa
Hello again. Our dog weighs 5.5kg as I assume this will be necessary for pricing. Thanks again
Go to Aeropets not jetpets
Hi Leisa, I would not recommend Jetpet as their services are very bad. I was a customer of Jetpet and the best decision I made was to move companies and they are quite unprofessional and not caring about the pets and customers. I would recommend dogtainers they have a competitive price, they care about the pets so you can be rest assured to have a stress free and safe relocation.
I understand things are extremely difficult atm but honestly a call back with a firm Yes/No would that be too much to ask, I have no choice I have to move and a definitive answer would be better than nothing at all
Hi Simone. Due to a lack of flights available we are only receiving new enquiries via our website. We monitor these daily and make contact with those who we can offer a service. We will not reach out unless we can offer some transport options. It is impossible to discuss forward planning, airlines are unable to predict flight schedules and we are in their hands. We understand your frustration, this situation is very difficult for everyone.
Get an answer from our members and Jetpets representatives
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