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Jetpets
4.4 from 525 reviews

Amazing!!. 2 English staffs from OZ to Christchurch, our absolute babies perfect service accurate updates furkids happy

Yes we tracked the flight and picked up on time all helpful and organized!!. will never move countries but highly recommend paying the extra for the best service! so Happy

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Annette, Thank you for taking the time to share your experience, it really does help other pet owners planning a relocation. It was our absolute pleasure caring for Clyde and Bonnie, and we are very pleased you were happy with our service. All the very best settling into life in Christchurch - Jetpets

Furrfect Service... I’m extremely happy! Thank you for safely getting my fur baby from Adelaide to Bahrain

I would highly recommend Jetpets to anyone and everyone who’s looking into relocating their fur babies.

We used the amazing Jetpets service to help get my fur baby Whitey to Bahrain. We had tried contact with a lot of other animal transport services and we received crazy high quotes. Biljana and Aleesha assisted us with all queries until we settled and put deposit. They’re are phenomenal, every query I had, was answered immediately.

I’m one of those paranoid fur mother who was losing sleep prior to Whitey being relocated from Adelaide to Bahrain (almost 17hrs flight). But they made the entire process much more endurable for all of us, I was always kept in the loop. My little fur baby was well looked after and honestly took the process a million times better than I thought.

Whitey is sending her fur-isses to Biljana, Aleesha, and her pet handler. She is settling in beautifully.

We are very grateful to the entire JetPets team for being with us through this. Your contact and support was extremely professional and prompt. We will be using jetpets again as it was so easy and not stressful at all Thankyou team Jetpets!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Sheryl, Thank you for your lovely review and recommendation of Jetpets. We're so happy to hear that Biljana, Aleesha and Whitey's pet handler were able to provide you with an amazing experience. It is so important to us that fur parents feel reassured and confident when trusting Jetpets to look after their pet's travels (especially when it's a big trip like Whitey's). We've made sure to share this wonderful feedback with the team. We have no doubt that Whitey is lapping up all the extra attention and love with you now in Bahrain and we hope the whole family is settling in well. We look forward to assisting you again in the future. All the best, Jetpets

Hugely disappointing

After poor service by JetPet staff earlier this year (crates not ready at the airport for both
Outward and inward flights) we were promised personal attention by a manager for the next booking.
The manager failed to follow through on our detailed request for crates costing us a great deal of stress and expense

Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Hi there, we are sorry to hear you were disappointed with our crate hire service. We would like to investigate this matter further, can you please private message us your contact details so we can look into this? Thank you, Jetpets

Niles Arrival to New Zealand

I would like to thanks Jetpets for the great care the took with the transport of Niles (miniature long haired dachshund) from Mildura to Gisborne New Zealand. Your contact and support was amazing and will be using jetpets again as it was so easy and not stressful at all Thankyou team jetpets

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Donna, Thank you so much for sharing your Jetpets experience. We loved taking care of your handsome Niles during his journey to New Zealand. We are so pleased to hear that you found our team to be helpful and supportive, and that your found the process to be stress-free. This is always our aim. We hope he has settled in nicely and we can't wait to take care of him again. Thanks, Jetpets

Very unhappy -

If your animal’s favourite toy or blanket goes missing for whatever reason - you will not be told - not their job apparently and they will not help you. Shame on you!!!

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
2 comments
Hi there, we are sorry to hear that you were unhappy with Jetpets. However we never recommend sending a favourite toy or blanket in pets travel crates as items can be removed should your pet mess their crate during travel. This is for the comfort and welfare of the travelling pet, which is always our top priority. Thank you, JetpetsIt was recommended!

Excellent Service

Jetpets arranged urgent flights, tracking & delivery from Karratha to Perth & return for our little dogs urgent surgery, we were constantly messaged at each arrival point. Excellent follow up & tracking process.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Sue, Thank you for the kind words. We were more than happy to look after Syd's travels for you and we're glad that we were able to provide some extra reassurance during what must've been a stressful time. We hope that Syd is resting up well post-surgery and that he'll be back to his usual antics in no time. We're sure he's being very well-spoilt. Thanks again, Jetpets

Purrrrrrrrfect

Ours boys were picked up professional and recieved at Auckland depot in awesome condition. I was always kept in the loop. Our boys were amazingly happy and well relaxed. I was both sender and reciever. I travelled to Perth to see that our boys start their journey.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
2 comments
Hi Shona, thank you for your a-meow-zing feedback. It was our pleasure to look after Podgie and Rodgie's travel to Auckland, they're gorgeous kitties. We're glad that their journey went smoothly for you and that you appreciated our travel updates. It's so important to us that our customers can have peace of mind when entrusting their furbabies to us. We hope you're settling in well and that the kitties are enjoying their new home. All the best, JetpetsThank you so much. Yes our beautiful furbabies have settled in purrrrrrfectly and have reclaimed their rightful positions on our bed.... couch..... single chairs etc etc etc lols. Thank you for delivering all you promised.

Fabulous Experience

I would highly recommend Jetpets to anyone and everyone who’s looking into relocating their fur babies.

“I’m one of those paranoid dog parent who was losing sleep months prior to Biscuit being relocated from Melbourne to Hongkong. But they made the entire process much more endurable for all of us. Extremely professional and prompt. Ready to answer and attend to all queries and requests even beyond their scope of work.
A special shout out to Biljana, Aleesha and all the pet handlers for taking such great care of Biscuit during the entire process.

We are very greatful to the entire team for being with us through this and I’m sure Biscuit who’s now back with us all safe and sound would wag his tail to it!

Thanks again for all the efforts and the great work!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Nalanda, Thank you for your wonderful feedback and recommendation of Jetpets. Biscuit is such gorgeous furbaby and we loved looking after her travel for you. We know how hard it can be to part with pets and entrust them in someone else's care so we are so glad to hear that we were able to provide reassurance. We definitely place a high importance on keeping all our customers well-informed throughout the process, keeping it as easy and smooth as possible. We hope that Biscuit is enjoying his new home and busy exploring the beautiful sights of Hong Kong with you. Thanks again, Jetpets

1st time using a pet courier service and thanks to Jetpets all went smoothly!

Thanks Jetpets for getting my new puppy home safe and sound to us! I missed him being dropped off home by about 5 mins, but my kids and husband were home to receive him. He was in good spirits and happy little puppy (albeit a little tired – no doubt a big day for a 9-week-old pup travelling from QLD to NSW!). The whole process from start to finish was so easy and I was kept informed via text at all times of his movements. I called the customer service people twice on his travel day as I had some questions - Once to confirm what time he'd be dropped to my home and the 2nd was to double check how far from my home they were so I had a better ETA on his arrival. Both times the customer service staff were friendly and helpful and I really appreciated Lara (2nd call) making the effort to contact the driver to find out a more exact time for my puppy, Rubble, to arrive.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Zita, thank you so much for taking the time to share your Jetpets experience. We were so fortunate to be apart of such an exciting day in your life, meeting your gorgeous puppy for the first time! We are so pleased to hear that you found out customer service to be of a high standard, and that you enjoyed our pet travel updates while he was in our care. We hope he has settled in well, and would love to take care of him again should he require pet travel in the future. Thanks, Jetpets

Great company! Have used Many Times.

Jetpets staff are always friendly and helpful when Making a booking over the phone or getting quotes. I’ve requested international and domestic quotes from Jetpets both i received extremely fast.
Jetpets has transported my babies many times from brisbane to Melbourne, brisbane to central queensland etc, and they are always reliable.
Prices are great as i have compared to other companies before booking.
I will continue to use Jetpets for any animal travel in future as my babies always arrive safe and happy.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi there, thanks so much for your great review. We are very happy to hear that you've found our service to be efficient, reliable and competitive on price. It is very important to us that our customers and their furbabies can always feel confident when in our care. We look forward to caring for your furbabies again in the future. Kind regards, Jetpets

Amazing service. Thank you for safely getting my fur babies from Sydney to London.

Amazing service from start to finish. Staff went out of their way to accommodate my wish to crate my two small dogs together. I was very anxious about the whole process - totally unnecessary. One of my two dogs has a heart murmur which added extra stress, but I had specific plans in place if the Jetpet vet felt my dog might not make the trip and I felt I was heard and that those plans would be actioned if needed, they weren’t. The website was easy to navigate which made the documentation so much easier than expected. Contacting Jetpets staff was easy and the staff were very knowledgeable and reassuring. Obviously, they do this all the time and that experience shows. I was updated throughout the process and sent photos of them looking very happy and settled and getting cuddles from staff. My two dogs arrived safe and sound and settled very quickly. I would absolutely use Jetpets again if needed.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Andrea, thank you so much for sharing your Jetpets experience. It was our pleasure to take care of Hatchy and Buddy during their big trip to the UK. We are so pleased to hear that you found our consultants knowledge and experience to be reassuring, and that you felt confident in trusting us to take care of your furbabies, particularly Buddy with his heart murmur. It's also great to hear you liked our online portal and pet travel updates. We hope we are lucky enough to take care of them if they ever require pet travel again! Thanks, Jetpets

You can trust Jetpets to deliver your pet.

Let's keep this short and sweet. Everything went as per plan. And my pet was delivered as agreed and in perfect condition. Thanks JetPets. My family will definitely use you again, if we need to move our pet to another international location.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Jean, Thanks for your positive review and for choosing Jetpets to look after your furbaby's travel needs. We're very glad to hear that you had a great experience and we will be more than happy to assist you again the future. We hope your family and furbaby are settling in well and enjoying the new surrounds. Thanks, Jetpets

AMAZING!!!

Justin was AMAZING!!!

He made magic happen from two opposite ends of the country to bring our two babies together to fly over to us here in NZ. Minnie and Frankie's travel was co-ordinated so smoothly considering they had to be jointly co-ordinated together but so far apart to make the same flight! This was an amazing experience and we have Justin and JetPets to thank for that! Thank you also to Tineshea-Lee from JetPets NZ who allowed Minnie and Frank to stay overnight at headquarters as their flight was in too late for me to pick them up :-) Amazing Amazing Amazing!! Will always be requesting Justin for future needs.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Jess, Your lovely review has made our day, we really appreciate the time you've taken to express how happy you were with your Jetpets experience. Minnie and Frankie are gorgeous pups and it was our absolute pleasure to coordinate their trip to New Zealand. We will always strive to achieve what's best for our customers and their furbabies, keeping the experience smooth and stress-free. Justin and Tineshea-Lee are certainly superstars and we've made sure to pass this great feedback on to them. Thanks again for your kind words and we hope you all are settling in well. We would be more than happy to assist your pet travel needs again in the future. All the best, Jetpets

Couldn’t thank them enough!

We couldn’t thank the Jet Pets team enough, they’ve made organising the flights for our new puppy effortless. What I thought would be a stressful experience for us and our new puppy was easy, even if Charlie was glad to get out of her cage as fast as possible. Thank you again and would highly recommend.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Katie, Thanks so much for your kind words. We know how nerve-wrecking it can be when fur parents have to part with their furbabies, so we're so happy to hear that we kept the experience easy and reassuring for you. It was our pleasure to look after gorgeous little Charlie and we bet she's sniffing up a storm in her new home. Hope you and Charlie are settling in well and we wish you all the very best. Thank you, Jetpets

Avoid this company

If I could get zero stars I would definitely do that!!! I received my kitten about 4 weeks ago. They forgot to put my kitten's paperwork, blanket, etc in her cage. She was so nervous by the time I picked her up at the airport since she didn't have her blanket with her mother's smell with her. Two weeks ago they finally called me and said they would post the documents. After two weeks, I have not received anything from them. I called them today to follow up with this issue and a very impolite woman shouted at me and said I will get the parcel next week and they don't have any tracking number for what they may have posted!!!! They are not responsible at all. I will complain. Avoid these people.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
2 comments
Hi Zara, thank you for your feedback, and we are sorry to hear that your kittens blanket was misplaced. We do not recommend sending anything valuable with pets during transportation for this very reason (if pets soil their crates, items will be removed). We are sorry to hear you found a member of our customer service team to be impolite, this is certainly not our aim. Can you please private message us your booking reference number so we can investigate this. Thank you, JetpetsThis is an update to the process. Jetpets called me the day I posted the comment and sorted the problem out. A parcel including missing items was posted the same day, and I finally received papers, toy, etc. I received a good customer service afterward although the whole process was overwhelming.

You too can trust Jetpets

Having bought my rescue Devon Rex from Ipswich (Qld), it was suggested that I use Jetpets to transport him from there to my home in Central Qld. Four years later and wanting to move back to the Metropolitan area of Brisbane I was delighted to find out that even though Jetpets had no 'office' in Mackay, transportation of my much loved 'Rex' could be arranged with approximately one week's notice provided someone could drop him off at the 'goods transport' area. To avoid too much stress on my Rex, I moved into my new home and then organised his delivery through my previous 'house/cat sitter' who was looking after him until I got settled. I received a text to say that he had been received at the 'sending end', then a text to say he was 'on his way' and once he had been collected from the Brisbane Airport I received another text saying that he had arrived and that I could pick him up from the Jetpets office (which was fortunately NOT located at the very busy airport) between certain hours on that day. From memory I was given an approximate 5-6 hour window. There are many animals that are difficult to re-locate because of long transport times, I have no hesitation in recommending Jetpets for the worry free transport of a loved pet.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
2 comments
Hi Pforte, thank you so much for sharing your Jetpets experience and for trusting us to take care of your much loved Rex again. It sounds like you really enjoyed our pet travel updates and the convenience of our transit lounges, which is wonderful to hear. We hope Rex has settled in nicely and if he ever travels again we would be delighted to take care of him for a third time. Thanks, JetpetsThank you - I certainly will use you again if necessary.

100% Recommend

Jetpets organised the travel of our 2 cats from Australia to New Zealand. Emily Wilkinson from the Melbourne office couldn't have been more helpful. She was an absolute dream who supported us the entire way and patiently guided us through all the paperwork requirements. Our cats are nervous travellers to say the least but they arrived safe and sound with no problems at all. The regular updates on their progress through the entire process also helped allay any fears we might have had. Thank you so much Jetpets for the amazing service

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Rick, thank you for sharing your Jetpets experience. We are so pleased to hear that you you enjoyed working with our Pet Travel Consultant Emily on your cats big move to New Zealand, and that our pet travel updates helped to ease any concerns you might have had. It was our pleasure to take care of them and we hope you are all settling in nicely. Thanks, Jetpets

Wonderful and stress free!.

Jetpets was truly a pleasure to deal with, moving my cats interstate from Melb to Qld. On time pick up, very friendly staff, great communication and organised boarding as well, cages were clean and tidy, happy cats all the way!.. Highly recommended. Thank you Jetpets!., meow..from Norm and trickles.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Lyn, thank you so much for sharing your Jetpets experience and for the photo of Norman and Trickles- great to see they are settling in well. It was our pleasure to take care of them for you during their travels to Queensland. We are so happy to hear you found the experience wonderful and stress free. Thank you, Jetpets.

Couldn't have placed my furry friend in better hands

Jetpets organised the transport of my 5 year old burmese cat from Perth to Melbourne efficiently and with care. They organised the flight within several days of departure, my cat was cared for from pick up to delivery and I couldn't have asked for better service. Thank you so much Jetpets!

Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Lauren, Thank you so much for your lovely review. We loved looking after Spencer's travel for you and we are glad to hear that you had a great experience with us. It is so important to us that our fur parents and their fur babies know that we will always try our best to keep the process simple and stress-free, until the happy re-uniting! We hope you and Spencer have settled in nicely and thanks again for choosing Jetpets. Kind regards, Jetpets

Highly Recommend

I just wanted to say I highly recommend Jetpets for any of your pets travel needs. I was extremely nervous about the entire process, as we have a highly strung rescue dog and a bunny that we needed to move from rural NSW Australia to Virginia USA. Justin from Jetpets was professional, courteous and very reassuring throughout the whole process and I had a lot of questions and concerns, he totally put my mind at ease. Both my pets arrived safe and sound, I was sent text messages, emails with photos and phone calls every step of the way so I knew how they were doing and where they were. They really care about the animals and are very experienced in this whole process. Sandii in LA was as friendly as she could be and I knew they were in great hands from start to finish.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Liz, Thank you for taking the time to share the positive experience you had with Jetpets. It was our absolute pleasure to look after George and Smokey's big trek from Australia to the USA, they make an adorable pair. It is of utmost importance to us that our customers feel reassured and confident when their furbabies are travelling with Jetpets so we're very pleased to hear that Justin, Sandi and the team were able to put your mind at ease. Your trust in us is very much appreciated and we hope George and Smokey are enjoying lots of cuddles and their new home. Kind regards, Jetpets

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Questions & Answers

I just had my new pet flown to Tamworth-I was told by a friend I could have had a discount due to grieving for the loss of my beautiful Sampson two weeks prior-is this true and if so why wasn’t I told.
1 answer
Hi Catherine, we are a little bit confused with your question. Can you please private message us your best contact details and we will be in touch. Thanks, Jetpets

Can 8 weeks old puppy fly from Brisbane to Adelaide? Whats the rough cost for that please? Is it between 150 to 250 or more? Thanks.
1 answer
Hi Zara, Thanks for getting in touch with us. We can definitely assist you with your puppy's move from Brisbane to Adelaide. Unfortunately we can't provide quotes over Product Review so the best thing to do is to contact us on 1300 668 309 or email us at info@jetpets.com.au and a pet travel consultant can assist you with your questions. Hope that helps. Kind Regards, Jetpets.

what is the cost to send a puppy from Newcastle to melbourne
4 answers
Please ask Jet PetHi Andrew, sorry I don’t know. I’ve sent my cat from Sydney to Milan (Italy) You can contact Jetpets and they’ll provide all the info you need.Don’t know I send regional ask Jetpets

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