- Early (34)
- On Time (624)
- Late (13)
- Unacceptably Late (11)
- Never Arrived (6)
- Never Collected (8)
Brilliant service available 24/7!
Jetpets were wonderful. When our flight was cancelled at the last minute in the middle of the night Jetpets were available ant 12:30 am and sorted everything out for us in literally 5 minutes. I can’t speak highly enough of this service.... Read more
Archie was looked after so well
Christy (dog handler) went above and beyound making sure I was updated and my baby boy Archie was safe and well looked after from the moment she picked him up from my house. Would 100 percent use jetpets again... Read more
Stress Free Pet Transportation
We're extremely pleased that we chose Jet Pets. Not only were they quite a bit cheaper than the other quotes we received, the arrangements, communications, and care and attention they showed our little dog was absolutely faultless!... Read more
Like Nothing Had Happened!
Despite a separation of more than 50 hours (Brisbane to Manchester) my 6 month old puppy greeted me like nothing had happened and he was as chilled and relaxed as always.
Although the route through Doha doesn't give updates, I do feel that with the excellent level of care from the staff in Brisbane and the same in Manchester, I have no reason to doubt that the rest of the team along the way wouldn't have treated him the same which was obviously a huge comfort to me.
Well done and thank you for everything.... Read more
Excellent from start to finish
Jetpets were excellent from the booking right through to pet delivery.
They were flexible, helpful 8 calming in a stressful period of being separated & transporting pets.
They kept me informed every step of the way.
Most likely operant my pets arrived safe & sound with minimal stress
The couple that dropped my pets off were some of the nicest people I have ever met & adamantly rejected me giving them a tip.
Cat arrived safely from Perth into Melbourne. Our cat settled in well to the new home and she looked happy and healthy.... Read more
Mums furry grandchild delivered safely and happy
Relocation to a retirement village meant Mums furry grandchild had to be flown ,boarded and delivered all done with so much care... Read more
Bobby arrived on time and was very happy. I think his trip was OK... Read more
Thank you so much! Mumma Puss did not seem the slightest bit stressed by her travel. She arrived settled and happy. It was a very easy process from start to finish and it was easy to book her on the same flight as her mum... Read more
Jetpets are the best
I am totally satisfied with the services of Jetpets . From initial contact to delivery of our boy to Thailand, perfect . He arrived in too form . Everyone pampered him .... Read more
100% Great service
Jetpets did great help with my oversea pet transfer from Sydney to Hong Kong. I made my appointment a little bit rushing but my super patient and helpful agent Kira still helped me managed all my requests and now me and my cat are all nice and safe in Hong Kong.... Read more
Amazing service that is the perfect door to door pet solution
Had a wonderful experience with Christy and the team at Jetpets in Perth for our sheltie Lucie. Very friendly and welcoming, ensured the hire crate was the right size, gave plenty of water and ice to cool her down given it was a hot day and treats to make her feel relaxed. Space to toilet and stretch her legs before getting into the crate and great updates throughout the journey. We were nervous before the flight but all that was eased as soon as we dropped her off.... Read more
Excellent service. Maintained contact with me at all times regarding my pets condition and status. Sent a picture of my dog to reassure me. My dog is 12 and was her first plane travel.
Could not have asked for better service for her. Very happy with Jetpets.
Brilliant, professional and caring.
I flew my dogs from Sydney to Cairns last week and to say I was worried is an understatement. From the first phone call with Kira, to the delivery by Adrian? Perfect. Was very worried as my dogs are pretty free range and not crate trained. To ease my mind I was allowed to put them in their crates at Departure, and let them out on Arrival. They arrived very happy and chilled and ready to run amok at their new home. I can’t explain how patient Kira was and how her calm reassurance really got me through the process.... Read more
Great care for your furry kids!!
I cannot express how thankful I am to JetPets in the recent relocation of my dog from Australia to the USA. They were very thorough and thoughtful in all of my interactions with them. My dog Lizzy loved the staff at the departure lounge and warmed up to them quickly. Even with a Qantas cancelation the process was smooth and effortless. Thank you again for all your support and I would definitely use you again should we cross back over.... Read more
Questions & Answers
I organize the airport transport to my dog in october 2023 from France to Australia (International airport melboune) in the Center Mickelham Quarantine. Do you propose services or offer to accompagnate transport's of animals?
Can you please contact me in this email? email@example.com
Thank you so much for your answers.
Hi There Katiana, your details have been passed on to our team. You should hear from a Jetpets team member shorty. Best Regards, Team Jetpets
How much money would it cost to fully a 13kilo dog from Brisbane to Tamworth NSW
Please see below a link to an online pricing estimate tool that will help assist with your enquiry.
Get an answer from our members and Jetpets representatives
Jetpets is an Australian pet transport company, offering both domestic and international transport. They provide a complete door-to-door transport service and select the most direct flights.
They provide pet travel updates and 24/7 customer service. Their Pet Transit Lounges are near major airports, and let your pets relax and stretch their legs before travel. Jetpets can also arrange pet accommodation if there are any changes to your travel or if you need some extra time before welcoming your pet to their new home.
Points of praise:
- Most reviewers reported that the process of transporting their pet with Jetpets was seamless, and that they were guided through the whole process of bringing their loved one to their new home.
- They also appreciated the constant communication and updates about how their pet was doing, which gave them peace of mind during an often stressful move.
- According to reviews, Jetpets was extremely organised, and dealt with changing circumstances - such as cancelled flights - quickly.
Jetpets has won a 2023 ProductReview.com.au Award in the Couriers category! Reviewers loved the timeliness of the service and the exceptional customer service at Jetpets.
Contact info for Jetpets
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- ABN: 60138713345
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