Dogtainers

Dogtainers was very very helpful with relocating my two girls from Sydney to Zurich. They have been wonderful throughout the whole process and I would not hesitate booking with them again!

Very pleased with the service. Communication was excellent, and the team went above and beyond to look after "Magic" and "Foxy" whilst in their care. Even though there was a delay in flights, they were very accommodating of the dogs who had to stay with Dogtainers for a few extra nights. The photos and emails were very much appreciated. Both arrived in the Philippians happy and healthy.

The Brisbane Dogtainers team has delivered great service every time we used them to move our pet Singapore- Brisbane and vice versa. Pet arrived healthy, happy and timely with all necessary paperwork and no dramas encountered at custom. We’re a happy reunited family.

From day 1 contacts with Australia were excellent. Same for the European handler, we had used both companies before and were satisfied with their handling. A last minute problem was sorted out and re-routing arranged . Trips from Europe to Melbourne and Perth went fine. We were happy to be reunited with a happy dog. This review refers to both international and domestic shipping in view of quarantine and review covers both legs.

The Brisbane Dogtainers Team went above and beyond when a booking mix up left my fur kids without a place to be delivered to when they arrived in Brisbane. The DT Team immediately arranged a suitable alternative and gave me suggestions on kennelling solutions that I was comfortable with. Their calm and ‘not a problem’ attitude was so reassuring that my fur kids would not be left homeless and so kept my stress levels low.
Once sorted, they even sent me photos my fur kids getting cuddles. Such peace of mind.
Thank you so much Josh!

My daughter sent home to New Jersey her 11 month old Kelpie. He had a long flight, with a stop over in Los Angeles. He arrived in good order, healthy and happy. All his paperwork came with him, and his leash and collar were with the crate. Highly recommend this shipper. She stayed in touch the entire time. Everything went like clockwork.

Yes arrived safe, sound, & happy!! They were so happy to see us & traveled very well no stress!! Didn’t wait long to collect from cargo. Three happy pets!! Pearl Yaly Mae & Soul were cared for very well wonderful getting the updates by email.
Thanks Kate fantastic service!

Our dog arrived on time, everything was just perfect.
The staff was friendly when the dog arrived and it was all well above my expectation.
Sophie was supportive, informative and helpful all the way through.
Thank you
Milan

I would like to thank Angie from Dogtainers in Brisbane for her caring, excellent service and assistance with my importing a Sheltie puppy from the Czech. Republic in 2019. Angie went out of her way to ensure everything went smoothly. I can highly recommend Dogtainers for any pet services.

A wonderful job in reuniting our pets with us. Emma and the team were very helpful. Everything was professional and on time as stated. I would highly recommend this company to everyone transporting their pets.

As first time pet owner to take a dog from Solomon islands to Australia, I heard many stories with different issues or last minute challenges. Dogtainers was very professional and helpful especially Sophie. I was a bit anxious but Sophie was patiently explaining the processes and providing recommendations. When the dog got to Australia, she was keeping me updated with all movements until Melbourne quarantine centre. It was a shock to my dog but he passed all the tests. Though after 10 days quarantine, he smell bad but he is happily reunited.
Thanks Sophie for making this transition so smoothly for us.
Geri and Greg

We received fantastic service from Dogtainers. It is a stressful process but their efficiency did much to allay our fears. I can highly recommend their services - we are very grateful to them.

I used Dogtainers to transfer my pets from Australia to the UK. The whole process from start to finish was as made so easy with the great communication and info given. Lovely friendly staff who I instantly felt confident that my fur babies would be looked after. They went above and beyond especially when my flight plans were delayed last minute. My cuties arrived happy safe and sound

We used Dogtainers to get our cat from Canberra to the UK, Madeleine was extremely professional and helpful throughout. Transporting pets is stressful enough and Madeleine and Dogtainers really made it easy for us.

One bill with no hidden extras is a huge benefit I always felt that I was getting the right advice as well as excellent service. The cat settled into her new home really quickly, which she wouldn't have done if she had a bad time travelling. I always got the impression that Dogtainers really cared about our pet. We couldn't be happier with the outcome!

Very professional service, all the details were handled well by Dogtainers. I was very nervous about my cat Kousah's travel, but they reassured me time and again and sent me pictures of how she was going along the way. It made the experience more personal. Agents were easy to get in touch with if I had any querries or worries. I highly recommend working with Maddy, I was very impressed. I will definitely be using Dogtainers again if I'd have to move any of my pets in the future.

We shipped our dog from Brisbane to Wellington, NZ. Kate was a fantastic help with getting everything organised for us. There was a little mix up with the flight from Auckland to Wellington (he arrived on an earlier flight without me being notified), however it wasn't a drama picking him up, plus he's a really good traveller and wasn't distressed at all. Dogtainers were really great to deal with and super helpful in answering all my questions and concerns. Would definitely recommend.

Everything went smoothly. Exactly as Kate said it would. Highly recommend this company for sending your beloved pet overseas. The whole process from start to finish was not only professional but very caring as well.

Outstanding service. By far better than other pet freighter services. I will use dog tainers again, and the level of service helps that. I am struggling to write 30 words with my lazy ness so just filling in the extra ones with rambling. Cheers

Dogtainers have been so helpful and accommodating.
Paul and Mel bent over backwards to ensure the transition of our Dingo from Perth to SA was seamless.
Fantastic customer service and very personal service too.
There was a hiccup at the time of departure but they got it sorted as quickly as they could.
Highly recommend.