Dogtainers

We had an amazing experience with Dogtainers during our pets relocation process from Mauritius to Brisbane. Thinking of moving with our blind Golden Retriever and two anxious cats to Australia was very stressful but many thanks to Emma Viscogliosi for guiding us through this journey and making sure that all the steps being done correctly. She was… Read more ·  1

always responsive to our questions and requests. Also many thanks to Kyle for keeping us posted after picking our pets up from PEQ until dropping them off to airport. We feel so lucky to work with such professional company and people. Thank you Dogtainers!

I cannot recommend Dogtainers enough. I began my journey with them in April 2025. From the get go it was like chatting to a friend about my babies travel to South Africa from Brisbane Australia. Jess had her finger on the pulse and was absolutely incredible with sorting out absolutely EVERYTHING! from dates and times to documents to flights to… Read more ·  1

hand overs and everything inbetween! The Brisbane team explained everything to me in detail regarding my Pug and Cats documents, vet appointments and their crates making sure I understood my homework to make sure it's a team effort from all involved to ensure the animals have the best possible prep leading up to their flight to make sure the actual flight and all that goes with it was smooth and stress free, which it 100% was! I got constant updates and so many photos which made my heart so happy! My animals are safely in South Africa and they arrived relaxed and healthy. I couldn't have dreamed this process go any smoother than what it did. Thank you to the entire team at Dogtainers for looking after my precious cargo as if it was your own ♡ So much love and so much gratitude , The Palmer clan ♡

We flew our 12 year old Westie, Hamish, from Rome to Melbourne in March 2025. The process for export takes a long time with vaccination dates, vet visits etc but Emma provided very clear instructions and sent reminders a couple of days before to ensure we didn't miss any appointments (not that we would have but the reminders were good.) Emma… Read more ·  1

communicated with us throughout the process and also arranged a very professional and helpful company called BlissPets to coordinate Hamish's exit from Italy.

I wouldn't have had a clue what to do but Federica BlissPets in Rome was also very communicative and the process was easy for us.

Dogtainers took away the stress of what was a very concerning time for us as we wanted to make sure that Hamish was well looked after and could finish his 10 day quarantine without any problem.

Thank you Emma, you did a great job and we are very grateful. And also many thanks to Federica from BlissPets for your help.

Here is a pic of Hamish and video of him when he got out of quarantine.

Here’s a heartfelt review you can use for Emma: “A huge thank you to Emma for taking such great care of Bruno and making his journey back home smooth and stress-free! Her professionalism, dedication, and love for animals truly stand out. From handling all the travel details to ensuring Bruno’s comfort every step of the way, she went above and… Read more ·  1

beyond. I couldn’t have asked for a better person to help reunite us. Highly recommend her to anyone looking for a reliable and caring dog trainer!”

They helped transport my little girl all the way from Australia to Vietnam without any problems at all. The bureaucracy and logistics were overwhelming and I couldn’t have done it without them. Thank you Jess and co!

We had an outstanding experience with Dogtainers, and especially with Emma, who was absolutely incredible from start to finish. We were very nervous about the entire process of moving our dog internationally. It’s a big deal and honestly pretty overwhelming. Emma was consistently communicative, responsive, and reassuring every step of the way. As… Read more

a very anxious dog mom, that level of support made all the difference.

Our situation wasn’t simple either. We changed our itinerary a few times because we decided to drive Beckett across the US and later across Australia to minimize the number of flights he had to take. Emma was nothing but accommodating through all of it. No frustration, no delays, just solutions and steady guidance.

For context, our journey was Atlanta to Los Angeles, then Beckett flew from LA to Melbourne, where we picked him up. Everything went smoothly, and Beckett arrived safe, healthy, and in great spirits.

On top of that, the 180-day quarantine prep and timeline management could have been overwhelming, but Emma made it feel completely manageable. She worked closely with our vet in Atlanta to ensure every requirement was met and all documentation was submitted correctly and on time. What is typically a very intense and detail-heavy process was broken down into clear, manageable steps, and she stayed on top of everything to keep us on track. That level of coordination gave us a lot of confidence throughout.

From a customer service perspective, this company is top tier. Reliable, organized, and genuinely caring about both pets and their owners.

We’re incredibly grateful to Emma and the team for helping bring Beckett home to Australia safely. We truly couldn’t have done this without her and would recommend Dogtainers without hesitation.

WOW! I’m so amazed with dogtainers & cannot thank them enough! We moved our sweet dog Jim from Sydney back home to Canada & Jess helped us every step of the way. I first spoke to Kym when I inquired about our big move - she was very helpful explaining the process to me & answering all of my questions, she made my decision to go with dogtainers… Read more

very easy! Once I was connected with Jess she began planning Jim’s trip around the timeline that worked best for us & helped me with a last minute date change. She was always available via email or phone to answer my questions and helped me navigate every step of this process! Jess was so great & checked in throughout the process which made me feel very confident in her genuine care to keep our Jim safe & comfy during his travels. Once Jim was in the care of dogtainers we received photos of him playing & updates on how he was doing, it put us at ease right away, the whole team is AMAZING! Thank you Jess, Kym, and the whole dogtainers team, you guys rock!

Teagan was absolutely lovely, she was so helpful and took good care of our little pup while being transported, she kept me updated with photos and communication. So glad our boy got to spend time with her before flying over. She made me feel less anxious as we haven’t had a puppy before nor flown a puppy before, so really glad I had her to communicate with. Thanks Teagan & Team

Teagan was amazing. Kept me updated, was on time and very friendly. The whole experience was stress free for myself and my puppy. Thank you.

Teaghan was excellent - 10/10 - highly satisfied. Thank you so much for the care and attention you gave to Lacey and Mia - they were super happy, and clearly had no issues at all. Very satisfied.

Our adorable family Cavoodle travelled by plane with Dogtainers up from Sydney to Brisbane and back for the recent Christmas holiday . He arrived at both destinations relaxed and untroubled which meant he could enjoy a holiday with his family and not be penned up in a boarding kennel for the duration . The staff at both terminals were friendly efficient and obviously fond of animals . Great service . Bob

Teagan collected Ralph right on the time we were told he would be picked up. She was so nice to him and could sense I was a little upset. She explained everything and answered my questions. I was sent a lovely message and updated photos once he was at the airport before she handed him over to the airline staff. He has now been safely delivered… Read more

to his home in Sydney and looks so well and happy. The communication by the Sydney team was amazing too. I would highly recommend Dogtainers for the efficient, hassle free door to door service. Special mention and thanks to Teagan from the Perth team.

Our agent Jess from Dogtainers Brisbane made the entire process unbelievably smooth and stress free. She handled everything from start to finish and guided me through every step, letting me know exactly when each vaccination, test or document needed to be completed. I had a lot of anxiety as it was a 14.5 hour flight from Brisbane to Dubai for my… Read more

pups and Jess patiently answered my million questions and kept me updated throughout the whole journey. I wouldn’t trust my fur babies to be transported with anyone else. Looking forward to working with Dogtainers again when we move back to Brisbane in a few years time. Truely exceptional service and can clearly tell they care about/ want the best for our pups!

Had our puppies travel from QLD to Northern WA. 3 flights and a night stop over in total to get to their forever home. Once landed for their stop over we were reassured they were with dogtainers with frequent message updates and photos. Teagan in particular showed them so much love like they were her own. Being a first time user with dogtainers, I… Read more ·  1

wasn't quite sure how everything worked. However, the process from original to final destination was flawless. Would highly recommend to anyone wanting pet transport and for a company who genuinely cares for one's pet.

Dogtainers did a fantastic job transporting our very large dog from Brisbane to Auckland, we would highly recommend they helped us through the whole vetting process, prior to the trip, our dog arrived safely and at the timeline Dogtainers provided Show reply

My family and I have moved away from Australia to New Zealand and the team at dogtainers was incredibly kind. My boy was extremely happy during the flying process and everything else. Show reply

I am absolutely impressed with the exceptional service provided by Dogtainers. From my very first enquiry to the safe delivery of our bird, every step of the process was clear, professional and genuinely caring. A heartfelt thank you to Laena-Leigh, Ping, Kyle, Audrey, and Alex - each of you played an important role in making what could have been… Read more ·  1

a stressful experience feel effortless and reassuring.

Laena-Leigh handled our initial quote with patience, warmth and professionalism. I was arranging the transport of an elderly relative’s bird, Tommy, from a rural property in Victoria to Perth and what could have been overwhelming was made easy thanks to her understanding and care.

Ping coordinated every detail efficiently, keeping me informed and checking in throughout the process. Her communication and attention to detail gave me complete peace of mind.

Kyle, who collected Tommy, went above and beyond. He recognised how worried my relative was and took the time to reassure her that Tommy was in good hands. His kindness, regular updates and pictures are very much appreciated.

Audrey provided timely updates and photos before Tommy’s flight, and Alex was just as attentive upon arrival in Perth, sending more updates and photos, ensuring quarantine went smoothly and caring for Tommy overnight before delivering him safely the next day.

Dogtainers didn’t just transport a pet, they cared for a cherished family member. The compassion, communication and genuine empathy shown by every team member made all the difference. It’s this personal touch that truly sets Dogtainers apart, I cannot recommend them highly enough.

i was so worried no one would care for my two Maremmas like i do but looking at how my babies were adored and treated like kings and queens all that worry was for nothing my lot looked like they were on holidays being treated as royalties way to go to all the team at Dogtainers … thank you from the bottom of my heart… Merry Xmas to you all xxxx Show reply