Angie from Dogtainers is the best!
I hired Dogtainers for assistance in sending taking my dog with me from Boston to Sydney. Angie was incredibly helpful the entire time - she set up calls despite the time difference, made sure I was on schedule for all of his vet visits, and scheduled his handoff in Los Angeles. I wouldn't have been able to do this without her, and would highly recommend Dogtainers for anyone looking to bring their dog down under.
Informative, efficient and accurate service.
Excellent service with delivering a difficult to obtain dog size cage PP70 with a very short notice. I had great difficulties to find a right size cage for my dog in Darwin for a flight to Townsville. I had only three days to arrange a flight for my dog but the cage was not available from any pet shop, vet, freight airline and another dog carrier in Darwin. I was desperate to buy or rent one. The only company that had it and managed to deliver it on time was Dogtainer, which I am very grateful for. They had the right size PP70 Airline approved which is 125cmx66cmx80cm as opposed to another PP70 which was to short for my dog 105cmx66cmx80cm. Thank you for your professional service and accurate and prompt delivery.
Extremely impressed by Emma who did a great job helping me through with getting Zuko from Newcastle to Melbourne. If I had any queries during the time, she was always there to answer them. Would like to thank Emma (and Dogtainers team) for making sure that Zuko was comfortable during his journey as an 8 week old puppy!
France to Australia, FINALLY!
We were thoroughly impressed with the service provided by Dogtainers, in particular, Angie McPherson (from the Brisbane branch) who was very professional in arranging the transit of my mothers dog Calie. There were some complications with blood tests in France, prior to Calie getting the permission to travel - and Angie handled these hurdles with great empathy and personal engagement. It was a very difficult time, waiting to see if the four footed dog-child Calie would be allowed to come to Australia, and eventually she made it, looking quite relaxed and very excited to see Mum after several weeks apart. Once again, thanks to Angie, for her excellent service, JOB WELL DONE !! Thanks for not giving up on Calie :-) Best regards, Anita, Bredette, Sophie and Calie
The best service I've ever received in my life.
I'm not able to put into words the amount of gratitude and respect I have for this company, especially Bibi (Dogtainers Australia) who worked extremely hard on my dog and cat's relocation to New Zealand. Firstly, over the course of months (since I first received my quote after filling out the online form in October 2018), Bibi has always remembered me every time that I have called her and she always greeted me, asked me how particular things about my life have been going etc. Little things like this make a big impact and I can honestly say that I have received the best customer service I've ever experienced from her. I didn't feel like "just another a customer" when speaking to her, but rather a close friend who I thoroughly enjoyed chatting with. Bibi treats everybody with honesty, integrity, respect, and most importantly, kindness. She does not have a bad bone in her. Secondly, I was very impressed with Bibi's response rate and her ability to overcome significant issues at such a short notice. Many road blocks occured with my pets' relocation overseas including things such as blood tests not coming back on time resulting in a snowballing of issues including not being able to submit paperwork to the DAWR the day before intended travel. Bibi always responded to my emails promptly (and I mean within 2 minutes of me sending them) with extremely long, detailed and helpful messages which are clearly not at all pre written. Her ability to overcome issues and work her way around them is so impressive - it's honestly like she is magic and is able to fix any issue at all and get your pets to travel ASAP. She spends and really dedicates her time in the office to working personally on your case and ensuring she does as much as she can, including taking different avenues than what would normally be expected of a pet travel company, i.e. she goes above and beyond, going out of her way to personally contact agencies and relevant companies to ensure that your pets can travel promptly and that everything goes well. Thirdly, I highly commend the Dogtainers Sydney team and Chris from Dogtainers Auckland for being able to handle my American Staffy, who is extremely naughty. Chris was able to take my dog out for a walk after he was in a crate for 3 hours, traveling from Sydney to Auckland. My dog gets very very anxious and bites leads and wrestles for it, jumps etc. and additionally he is very strong (I'm only able to walk him when it's dark outside so he does not get distracted and pull me across the road). I don't know how he was able to do that but even I wouldn't be able to do that in that situation. Lastly, you (the customer) are fully involved in every step of the process. Any stresses or worries that you have disappear as you are constantly informed, assured, and sent pictures of your pets during their actual journey. I think it says a lot that I am spending time out of my busy Monday to write this on my own will - it really goes to show how grateful I am and I really do recommend this company to anybody who is wanting to relocate their pets. As a bonus, they are also the cheapest out of all the quotes I received from other companies (I'm talking thousands off other quotes!) But I really don't think that matters because I truly feel that the level of service I received was priceless. Thank you again Dogtainers, you guys are awesome!!
Dogtainers are excellent
I used dogtainers to relocate from Australia to New Zealand and I can't recommend them highly enough.
The team in Brisbane and Auckland were professional, responsive, caring and great at communicating with me at every step of the process.
They looked after my dog so well - even sending me pictures and updates as they got her ready to fly - she arrived stress-free and relaxed, and as an owner I felt completely comfortable they had everything in hand and were taking excellent care with her.
They looked after us both so well during the whole process, I'd recommend them to anyone looking to relocate.
We travel with our pets by plane 4 times a year to and from Darwin and Perth from Melbourne. The crates are always there and in great shape and fitted out with newspapers and a water container firmly secured to bars.
Dogtainers Darwin... Peace of mind!!
I have used Dogtainers Darwin several times, for transporting pets over the years and have never had any problems. But in 2018, Jordan Lees and her Manager went above and beyond to get my two dogs safely (and affordably) to Cairns at a minute's notice!
Without their know-how and assistance, i wouldn't have been able to achieve it. The plane could only take one dog at a time and the direct flight only went once a day - otherwise it was a 14 hour bunny-hopping journey around Australia.
They arranged accommodation / airport pickup for my first dog upon his arrival in Cairns and pictures were forwarded to me via e-mail showing him settled in a home environment (not a cold metal cage). This gave me great peace of mind for the night.
I can't recommend Dogtainers Darwin highly enough!
Thank you Dogtainers – on both sides of the Tasman. Everyone was wonderful in helping Polly get from Taupo to Perth. I cannot recommend these people highly enough. They are all absolutely fantabulous and made the transition so easy and also giving me peace of mind, knowing my dog-child was being looked after every step of the way. Thanks again Hannah, Chris and the Perth staff. Big licks and kisses from Polly xxx
So grateful for Dogtainers
Super grateful to Dogtainers, their Sydney team and rheannon for getting Sheila here safely. The Sydney team were awesome to sheila’s Mum, and rheannon coordinated everything so well and made sure Sheila came safely to her new life in Brisbane. So happy with rheannon’s service and the positive feedback about the Sydney team. Thank you!
Easy process and friendly service
I spent a long time researching pet transport and arrived at Dogtainers, knowing it was going to be a complex process (French Polynesia to Australia) and hoping it would be a worthwhile investment. It was.
Angie was my representative and she always put me at ease when I got a bit nervous about the process. Her competency and lovely manner were exactly what was needed in a process where there were so many variables.
We even had a scenario where due to the Christmas public holidays, the bloods did not come back from the lab in time for my dog's departure. So, Angie went through and changed all the bookings (that she had already confirmed with all relevant parties) with absolutely no fuss and no extra charge. It was a huge relief.
Now, with my little girl in Australia I am so thankful for Dogtainers and Angie. The cost was obviously more than if I had of done it myself, but I can honestly say after seeing it all go down, the countless emails and phone calls, that it would have been impossible for me to handle without an expert like Angie.
Do your stress levels and doggo a favour and use Dogtainers, worth the investment.
Great service, happy dog!
Dogtainers took away all the stress of exporting a dog overseas and made it a breeze. They took care of all the complicated paperwork and provided excellent communication throughout. Door to door service was wonderful and my dog is here with me now, healthy and happy. I could not ask for more!
Professional and Personal
Our experience moving our two dogs from AU to NZ with Dogtainers was excellent. Adjustments were made for the special medical needs of one of the dogs and they were very well cared for in transit. Communication was excellent and everything we needed to do to prep the dogs was well layed out. I would give Bibi and team at Brisbane the highest recommendation.
We recently hired dogtainers Darwin to help us relocate our two dogs to Townsville. From the initial enquiry Jordan was very helpful and put us at ease that our furry kids would be well looked after. Both dogs arrived in lovely condition were nice and relaxed. Thank you for a great professional job.
My wee dog recently travelled from Melbourne to NZ and dogtaj era were awesome. I annoyed them with sooooo many questions and they were always so quick to reply and put my mind at ease. They made it all so smooth and I’m
So grateful to have my wee dog safely back
Home! Thanks again!
Cathy and mark Stal
Dogtainers were neglectful
My dog spent 19 hours in a crate for a 5+ hour flight. I was not contacted till 7 hours after I dropped him off (after midnight) to let me know the plane did not go. I picked him up and he was very upset and confused. I returned him 4 hours later. I had to clean his soiled cage myself (that’s right my dog did not even warrant a clean cage) and put my dog back in. It was an extremely traumatising experience for us both and he was very scared. I got back home that morning to find out myself (I was not contacted again) that the flight was delayed for another four hours. By the time my dog got to Perth he did not recognise my daughter and he was very confused, dehydrated and disorientated. The lady that dropped him off apologised to my daughter and said she tried to cool him down. I made a complaint to Dogtainers and they have taken no responsibility and blamed virgin and pretty much said they can’t help me anymore. Turns out that apart from driving animals from the warehouse to the plane, Dogtainers do very little. The dogs are kept in a warehouse prior to going to the plane that is not air conditioned (was just prior to Christmas that my dog went) and there is no guarantee that your dogs water will be replenished if the flight is delayed (I am sure my dogs was not). My dog is my family and I understand flights get delayed but this was absolute neglect of my animal and he very well could of died. I am beyond disgusted with this company and if you love your pooch, I suggest you find a company that puts their needs first. Dogtainers is not that company.
Thank you so much to Dogtainers for such an easy and pleasant experience. From the moment I first contacted them, to the final stage of the process they were helpful and informative. They took great care of my pup George and transported him safely from Brisbane to Auckland.
Biljana (Bibi) Popandonova, Appreciate all your care and dedication in exporting two Oramor Burmese Kittens safely to Singapore 4th January, 2019.
5 star review
Dogtainers were quick to respond to my questions and made the process a lot less stressful. Jackson arrived content and has settled in to his new home well. Thank you
I would like to give dogtainers the exceptional title for their services. Always able to answer any questions in a time when moving and stressful time to relocate with my dog. Couldn't fault and the photos and tracking knowledge that yes your companion is on your flight. Thanks so much
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