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Dogtainers

Dogtainers

4.8 from 256 reviews

Angie from Dogtainers is the best!

I hired Dogtainers for assistance in sending taking my dog with me from Boston to Sydney. Angie was incredibly helpful the entire time - she set up calls despite the time difference, made sure I was on schedule for all of his vet visits, and scheduled his handoff in Los Angeles. I wouldn't have been able to do this without her, and would highly recommend Dogtainers for anyone looking to bring their dog down under.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Thanks Danny - you are right, Angie IS the best!! We have the best team who really love ensuring beloved pets get to their destination with the least stress and best service possible! Glad you are so happy with our service...

Informative, efficient and accurate service.

Excellent service with delivering a difficult to obtain dog size cage PP70 with a very short notice. I had great difficulties to find a right size cage for my dog in Darwin for a flight to Townsville. I had only three days to arrange a flight for my dog but the cage was not available from any pet shop, vet, freight airline and another dog carrier in Darwin. I was desperate to buy or rent one. The only company that had it and managed to deliver it on time was Dogtainer, which I am very grateful for. They had the right size PP70 Airline approved which is 125cmx66cmx80cm as opposed to another PP70 which was to short for my dog 105cmx66cmx80cm. Thank you for your professional service and accurate and prompt delivery.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Thank you Ida - something a lot of people overlook when getting quotes is the right crate size for the comfort and safety for the pet involved - we ALWAYS strive to get that right because it really makes a difference.. hence our reviews are always much higher - we actually care about your pet and are really glad that we could help you on this occasion...

Excellent service

Extremely impressed by Emma who did a great job helping me through with getting Zuko from Newcastle to Melbourne. If I had any queries during the time, she was always there to answer them. Would like to thank Emma (and Dogtainers team) for making sure that Zuko was comfortable during his journey as an 8 week old puppy!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Thanks Grecia and great work Emma.... So glad Zuko had a great trip.... Enjoy your beautiful pup........ it was a pleasure to help him get to you...

France to Australia, FINALLY!

We were thoroughly impressed with the service provided by Dogtainers, in particular, Angie McPherson (from the Brisbane branch) who was very professional in arranging the transit of my mothers dog Calie. There were some complications with blood tests in France, prior to Calie getting the permission to travel - and Angie handled these hurdles with great empathy and personal engagement. It was a very difficult time, waiting to see if the four footed dog-child Calie would be allowed to come to Australia, and eventually she made it, looking quite relaxed and very excited to see Mum after several weeks apart. Once again, thanks to Angie, for her excellent service, JOB WELL DONE !! Thanks for not giving up on Calie :-) Best regards, Anita, Bredette, Sophie and Calie

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Anita, Calie was a dream to help transport and we hope Calie loves Australia! Thanks for the great compliments - our team always love helping out in these situations...

The best service I've ever received in my life.

I'm not able to put into words the amount of gratitude and respect I have for this company, especially Bibi (Dogtainers Australia) who worked extremely hard on my dog and cat's relocation to New Zealand. Firstly, over the course of months (since I first received my quote after filling out the online form in October 2018), Bibi has always remembered me every time that I have called her and she always greeted me, asked me how particular things about my life have been going etc. Little things like this make a big impact and I can honestly say that I have received the best customer service I've ever experienced from her. I didn't feel like "just another a customer" when speaking to her, but rather a close friend who I thoroughly enjoyed chatting with. Bibi treats everybody with honesty, integrity, respect, and most importantly, kindness. She does not have a bad bone in her. Secondly, I was very impressed with Bibi's response rate and her ability to overcome significant issues at such a short notice. Many road blocks occured with my pets' relocation overseas including things such as blood tests not coming back on time resulting in a snowballing of issues including not being able to submit paperwork to the DAWR the day before intended travel. Bibi always responded to my emails promptly (and I mean within 2 minutes of me sending them) with extremely long, detailed and helpful messages which are clearly not at all pre written. Her ability to overcome issues and work her way around them is so impressive - it's honestly like she is magic and is able to fix any issue at all and get your pets to travel ASAP. She spends and really dedicates her time in the office to working personally on your case and ensuring she does as much as she can, including taking different avenues than what would normally be expected of a pet travel company, i.e. she goes above and beyond, going out of her way to personally contact agencies and relevant companies to ensure that your pets can travel promptly and that everything goes well. Thirdly, I highly commend the Dogtainers Sydney team and Chris from Dogtainers Auckland for being able to handle my American Staffy, who is extremely naughty. Chris was able to take my dog out for a walk after he was in a crate for 3 hours, traveling from Sydney to Auckland. My dog gets very very anxious and bites leads and wrestles for it, jumps etc. and additionally he is very strong (I'm only able to walk him when it's dark outside so he does not get distracted and pull me across the road). I don't know how he was able to do that but even I wouldn't be able to do that in that situation. Lastly, you (the customer) are fully involved in every step of the process. Any stresses or worries that you have disappear as you are constantly informed, assured, and sent pictures of your pets during their actual journey. I think it says a lot that I am spending time out of my busy Monday to write this on my own will - it really goes to show how grateful I am and I really do recommend this company to anybody who is wanting to relocate their pets. As a bonus, they are also the cheapest out of all the quotes I received from other companies (I'm talking thousands off other quotes!) But I really don't think that matters because I truly feel that the level of service I received was priceless. Thank you again Dogtainers, you guys are awesome!!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Lucy, THANK YOU SO MUCH!!!! What a fantastic review - we always strive to do our very best and we are really glad you experienced that in every aspect!!! Pet transport is our passion and we are always glad when it really shines through.

Dogtainers are excellent

I used dogtainers to relocate from Australia to New Zealand and I can't recommend them highly enough.

The team in Brisbane and Auckland were professional, responsive, caring and great at communicating with me at every step of the process.

They looked after my dog so well - even sending me pictures and updates as they got her ready to fly - she arrived stress-free and relaxed, and as an owner I felt completely comfortable they had everything in hand and were taking excellent care with her.

They looked after us both so well during the whole process, I'd recommend them to anyone looking to relocate.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Thanks Sarah. It was a pleasure to help you and we are so glad it was stress free for everyone concerned especially your lovely pup!

Great service

We travel with our pets by plane 4 times a year to and from Darwin and Perth from Melbourne. The crates are always there and in great shape and fitted out with newspapers and a water container firmly secured to bars.

Sender or ReceiverSender
Delivery Arrived in Good ConditionYes
2 comments
Thanks Gini - always great to get great reviews for our service as we strive to make the process as seamless as possible...Christina and Dan are the great folk in Darwin.

Dogtainers Darwin... Peace of mind!!

I have used Dogtainers Darwin several times, for transporting pets over the years and have never had any problems. But in 2018, Jordan Lees and her Manager went above and beyond to get my two dogs safely (and affordably) to Cairns at a minute's notice!

Without their know-how and assistance, i wouldn't have been able to achieve it. The plane could only take one dog at a time and the direct flight only went once a day - otherwise it was a 14 hour bunny-hopping journey around Australia.

They arranged accommodation / airport pickup for my first dog upon his arrival in Cairns and pictures were forwarded to me via e-mail showing him settled in a home environment (not a cold metal cage). This gave me great peace of mind for the night.

I can't recommend Dogtainers Darwin highly enough!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Eve, Thanks for the congrats to the great Darwin team! We always try and go above and beyond and we are happy you have seen that first hand.

Perfect Move

Thank you Dogtainers – on both sides of the Tasman. Everyone was wonderful in helping Polly get from Taupo to Perth. I cannot recommend these people highly enough. They are all absolutely fantabulous and made the transition so easy and also giving me peace of mind, knowing my dog-child was being looked after every step of the way. Thanks again Hannah, Chris and the Perth staff. Big licks and kisses from Polly xxx

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Kim, Thanks for your great feedback - our offices always work hard together to ensure a smooth transition for your beloved pets! So glad Polly is happy and settled!!

So grateful for Dogtainers

Super grateful to Dogtainers, their Sydney team and rheannon for getting Sheila here safely. The Sydney team were awesome to sheila’s Mum, and rheannon coordinated everything so well and made sure Sheila came safely to her new life in Brisbane. So happy with rheannon’s service and the positive feedback about the Sydney team. Thank you!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Chrissy, thank you very much for your feedback we will pass this information onto the team. Have a great weekend.

Easy process and friendly service

I spent a long time researching pet transport and arrived at Dogtainers, knowing it was going to be a complex process (French Polynesia to Australia) and hoping it would be a worthwhile investment. It was.
Angie was my representative and she always put me at ease when I got a bit nervous about the process. Her competency and lovely manner were exactly what was needed in a process where there were so many variables.
We even had a scenario where due to the Christmas public holidays, the bloods did not come back from the lab in time for my dog's departure. So, Angie went through and changed all the bookings (that she had already confirmed with all relevant parties) with absolutely no fuss and no extra charge. It was a huge relief.
Now, with my little girl in Australia I am so thankful for Dogtainers and Angie. The cost was obviously more than if I had of done it myself, but I can honestly say after seeing it all go down, the countless emails and phone calls, that it would have been impossible for me to handle without an expert like Angie.
Do your stress levels and doggo a favour and use Dogtainers, worth the investment.

Sender or ReceiverI was both the sender and receiver
1 comment
Hello Amy. What lovely feedback, thank you. I know Angie really enjoyed helping you and we always strive to minimise the stress of pet transport so we are glad you appreciate that!

Great service, happy dog!

Dogtainers took away all the stress of exporting a dog overseas and made it a breeze. They took care of all the complicated paperwork and provided excellent communication throughout. Door to door service was wonderful and my dog is here with me now, healthy and happy. I could not ask for more!

Sender or ReceiverSender
1 comment
Hi Curtis. We are so happy you have your beautiful dog with you and really appreciate the great feedback, thank you.

Professional and Personal

Our experience moving our two dogs from AU to NZ with Dogtainers was excellent. Adjustments were made for the special medical needs of one of the dogs and they were very well cared for in transit. Communication was excellent and everything we needed to do to prep the dogs was well layed out. I would give Bibi and team at Brisbane the highest recommendation.

Sender or ReceiverSender
1 comment
Thanks Lynn. it was our pleasure to help you and of course we were happy to help with the special medical needs - anything to get your beautiful dogs to NZ safely. Communication is always so important and we do our very best every time.

Awesome service

We recently hired dogtainers Darwin to help us relocate our two dogs to Townsville. From the initial enquiry Jordan was very helpful and put us at ease that our furry kids would be well looked after. Both dogs arrived in lovely condition were nice and relaxed. Thank you for a great professional job.

Sender or ReceiverSender
1 comment
Thanks for the great feedback - we love hearing from our happy customers!! We hope they love Townsville!!

Safely home!

My wee dog recently travelled from Melbourne to NZ and dogtaj era were awesome. I annoyed them with sooooo many questions and they were always so quick to reply and put my mind at ease. They made it all so smooth and I’m
So grateful to have my wee dog safely back
Home! Thanks again!

Sender or ReceiverReceiver
1 comment
What a pleasure to help you and get your wee dog to NZ!! We do like answering questions and providing every bit of support we can so we are thankful that you are happy to have worked with us....

Dogtainers were neglectful

My dog spent 19 hours in a crate for a 5+ hour flight. I was not contacted till 7 hours after I dropped him off (after midnight) to let me know the plane did not go. I picked him up and he was very upset and confused. I returned him 4 hours later. I had to clean his soiled cage myself (that’s right my dog did not even warrant a clean cage) and put my dog back in. It was an extremely traumatising experience for us both and he was very scared. I got back home that morning to find out myself (I was not contacted again) that the flight was delayed for another four hours. By the time my dog got to Perth he did not recognise my daughter and he was very confused, dehydrated and disorientated. The lady that dropped him off apologised to my daughter and said she tried to cool him down. I made a complaint to Dogtainers and they have taken no responsibility and blamed virgin and pretty much said they can’t help me anymore. Turns out that apart from driving animals from the warehouse to the plane, Dogtainers do very little. The dogs are kept in a warehouse prior to going to the plane that is not air conditioned (was just prior to Christmas that my dog went) and there is no guarantee that your dogs water will be replenished if the flight is delayed (I am sure my dogs was not). My dog is my family and I understand flights get delayed but this was absolute neglect of my animal and he very well could of died. I am beyond disgusted with this company and if you love your pooch, I suggest you find a company that puts their needs first. Dogtainers is not that company.

Sender or ReceiverSender
2 comments
Being Australia's oldest and most experienced pet transport company, we take great pride in our service. We, as all pet transport companies do, totally rely on communication from airlines to be able to communicate with our customers when delays or cancellations occur. We do not have the capacity to delay or cancel flights nor stop that from happening. Photos were taken of the beautiful pup when we did the comfort stop due to the delay the next morning and were sent to the owner - clearly he was very happy at this point as the photos clearly showed. We have contacted you many times directly to discuss this incident and explained what happened by answering your questions.Unfortunately he was not clearly very happy. I am surprised Dogtainers have said this as you do not know my dog (I suspect your confusing happiness with a bit of relief)? Remember this dog had been in a cage for about 9 hours by then and in extreme heat (no air conditioning in the warehouse). How could he be happy? Dogtainers let him out for 20 minutes, only after I thought I would have to turn around, after going out to the airport and back three times in a 12 hour period. I would have done but was told that Dogtainers were going to let him out and look after him and I did not want to stress him further by getting him and then having to put him back again for the third time. Dogtainers took a few photos, claimed his happiness and put him back in the cage for another 3 hours even prior to his flight. I am not arguing the flight delays. It happens and that doesn’t worry me at all. Its how Dogtainers handled it. I was able to find the flight delays and text dogtainers to let them know before they let me know. This flight had been changed hours before I had taken my dog to the airport for the second time. Dogtainers were unable to tell me the following. - If my dogs water was replenished prior to boarding the flight and during the long delay. - Why I was not contacted of the significant delays? - Why I had to clean a soiled cage out and put him back in it? - Dogtainers did not get in contact with the lady who dropped him off, even though i requested that, as she saw how distressed and dehydrated he was. - Dogtainers said that on very hot days (and this was one of them) that dogs sometimes were moved into air conditioned rooms, yet Dogtainers couldnt tell me if he was even though he spent much longer there than most dogs. I can only hazard a guess at the heat in that warehouse just prior to Christmas. I don’t think these are unrealistic questions given what occurred. The generalised answers I received back from my complaint did not tell me what I needed to know. Hence the further questions. It was at that time that I was told that dogtainers have exhausted their ability to provide me with anything further, which to be honest was extremely unprofessional of a company who had put myself and my dog through so much. You are correct one lady did contact me a number (wouldn’t say many) of times during my dogs transition and I was grateful for her support during such a terrible situation and she is the reason for the one star. I don’t care if Dogtainers claim to be the oldest and most experienced pet care company in Australia. Dogtainers put my dog in great danger and my dog could have died and that is the truth. Even staff from Dogtainers were horrified this occurred. This was such a horrible, traumatising experience and your reply, by stating my dog was clearly very happy, was an attempt to minimise how incompetent Dogtainers were in this situation.

Excellent service

Thank you so much to Dogtainers for such an easy and pleasant experience. From the moment I first contacted them, to the final stage of the process they were helpful and informative. They took great care of my pup George and transported him safely from Brisbane to Auckland.

Sender or ReceiverSender
1 comment
Thanks Jo for such wonderful feedback. It was such a pleasure to help you with George and he is such a lovely pup and we know he will love his new life in New Zealand!

Excellent service

Biljana (Bibi) Popandonova, Appreciate all your care and dedication in exporting two Oramor Burmese Kittens safely to Singapore 4th January, 2019.

Sender or ReceiverSender
1 comment
Bibi, and the whole team at Dogtainers, love helping the smooth transition of beloved pets whether Domestic or International and we really appreciate your kind words. We are happy that such beautiful kittens are now living the great life in Singapore!!

5 star review

Dogtainers were quick to respond to my questions and made the process a lot less stressful. Jackson arrived content and has settled in to his new home well. Thank you

Sender or ReceiverSender and receiver
1 comment
Thanks Cherie.... We are so glad that Jackson travelled well and has settled so quickly. We value your feedback and always try and make the process as easy as we can for everyone involved. Happy New Year!

Exceptional service

I would like to give dogtainers the exceptional title for their services. Always able to answer any questions in a time when moving and stressful time to relocate with my dog. Couldn't fault and the photos and tracking knowledge that yes your companion is on your flight. Thanks so much

Sender or ReceiverReceiver
1 comment
Thanks Vanda - you are more than welcome and it was a pleasure to help you in what can sometimes be a stressful time. We love taking the stress out of travel for you and your beautiful pets.

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Questions & Answers

Hello, I've just bought a Labrador puppy, which will be available in 8 weeks. It's coming down from Bunbury WA and flying across to Adelaide on the 13th March...would you be able to provide a container and if so what would the cost be? Karen
1 answer
Hi Karen. If you would like to provide a bit more information on our website form at www.dogtainers.com.au we would love to provide you with a quote to get your beautiful puppy to you!

Hi, I would receive suggestions about flying my French Bulldog from Australia to Italy. I really don’t feel to leave my baby to a new home in Australia , either I don’t want him having breathing issues during the flight. Willing to choose Dogtainers to move him, does anyone experienced something like that? Any suggestion will be really appreciated. Thanks
3 answers
Hi Rosa, I have a cavalier King Charles/poodle (cavoodle) he is a very sensitive little dog and I found Dogtainers to be the best. He is just out of quarantine and he is happy and healthy. He flew from Dublin, Ireland to Melbourne stayed in quarantine for 10 days and then flew from Melbourne to Sydney. They really looked after him and they will answer as many questions as possible :-) Hope this helps!Hi Rosa, thank you for your question, it is certainly more challenging flying brachycephalic breeds around the world due to breathing issues with these breeds. Here at Dogtainers we use a larger size crate for these breeds so as to allow greater airflow around the pets and therefore assist with breathing. We select the shortest routes on the airlines that have the shortest stop overs or interconnecting flights. We only use the airlines who are fully capable of carrying brachycephalic pets. In addition to this we use an Adaptil collar to assist with keeping the pet’s calm while in transit. I hope this helps you to feel more comfortable flying your fur babies to Italy. All the best with your move and if you decide to use Dogtainers please don’t hesitate in contacting us on 1300 13 52 52.Hi Rosa, I know that if you communicate all your concerns to Dogtainers they will be able to help allay your concerns & explain each part of the journey for you. I found them most helpful and am glad that I used them in transporting our very much loved moggie.

Hi we are looking into buying a Birman cat in Canberra and exporting to HK. We need transportation plus all shots and paper work done in Australiafor us. Do you have a service quote and what documents we need to provide to you? Also do you have a counter party in HK that we can hire? We got your name with Derina our cat breeder. Hope you can help us. Beat a Regards, Bianca
1 answer
Hi Bianca, Yes we can help no problem at all, please email vippets@dogtainers.com.au as they will need a little more information from you. We regards to the HK side we only use the best Animal import companies and have a gold rated partner based in HK who we work with all the time. They will do everything HK end and even deliver to your door should you need it.

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