Dogtainers

Dogtainers

  • Verified company
4.7

916 reviews · Statistics

PositivevsNegative
92% · 83969 · 8%
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Sender or ReceiverSender (280) · Receiver (392)
Delivery Time
  • Early (26)
  • On Time (471)
  • Late (18)
  • Unacceptably Late (7)
  • Never Arrived (9)
  • Never Collected (9)
Delivery Arrived in Good ConditionYes (503) · No (24)
Highly organised
Great ongoing communication
Reliably transports pets
See the Best Couriers in 2023 as rated by Australians on ProductReview.com.au.

Reviews

916 reviews
Krystle
Krystle

Amazing Service !!!

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Happy kitchen owner
Happy kitchen owner South East Queensland, QLD · 2 posts

Happy flyers

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David Gibb
David Gibb South East Queensland, QLD

Great service

JLJ
JLJ Hobart, TAS · 4 posts

DO NOT USE Dogtainers Pet Transport!

Dogtainers
Dogtainers · 
Couriers

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Greg Walton
Greg Walton
 · Verified

Thanks. Finally a company that responds when they say they will.

Kinako
Kinako

Huge thanks!

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Author stated being incentivised for this review

PeterR
PeterR

Great company....I recommend without hesitation

Chandan
Chandan

Amazing service and support ….

Kristi
Kristi

Dogtainers is the company to trust your pet with!

Couriers

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Dany
Dany Perth, WA
 · Verified

amazing agent!

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Stuart Thornton
Stuart Thornton

Awesome service. Laena Nevett was simply fantastic.

Emily H.
Emily H. Greater Melbourne (Inner), VIC

Dogtainers were incredibly helpful and reliable.

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Couriers

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Nadav Shemer S.
Nadav Shemer S. Greater Melbourne (Metropolitan), VIC

Took the stress out of our dog's travel to Australia

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Emma
Emma

Thank you

Milly
Milly South East Queensland, QLD · 10 posts

Disorganised and will heap expenses on you at the last minute

Dogtainers
Dogtainers · 

Questions & Answers

Amblua
Amblua · 

I am a breeder in Bulli NSW wanting to send a 10 week old puppy Mini Groodle to Balina, or if thats not possible to Brisbane. Can you please advise price and also hire of crate. Do you pick up from Bulli NSW and drop off at the airport where new owner will pick up. Please call me asap on 0414682409,
Thanking you,
Amber Kay

Dogtainers
Dogtainers · 

Hi Amber, thank you for reaching out. The breeder support team will be in contact ASAP :)

Amblua
Amblua · 

I am waiting patiently.

Guest
Sandy
Sandy · 

Hi, I know your quote does not include insurance, can you recommend some insurance company who offer the service? Domestic flights from Melbourne to Darwin, thanks.

Peter B
Peter B · 

Sorry I never considered insuring our pets or thought it necessary.

Guest
Kate
Kate · 

How long does it take for dogtainers to quote trips? I purchased a new puppy on Sunday and the breeder submitted a quote that day. She is still waiting to get a quote back? The puppy is ready to go any day/time from Qld to melb.

Berlinda K
Berlinda K · 

Hi Kate it usually takes 3 days as they are extremely busy, i would give them a call and explain your situation there staff are very helpful, there's also a bit of a wait for flights as well but hopefully you will get one hopped this helps all the best with your new puppy.

Guest

Get an answer from our members and Dogtainers representatives

Details

About Dogtainers

Dogtainers is a pet courier service operating from Australia, with offices in 12 major Australian cities. They transport all kinds of animals, from dogs and cats to reptiles and birds - and even fish.

Their services include:

  • Domestic and international pet transport
  • Pet transport import services
  • Crate hire
  • Global pet travel
  • Pet travel breeders
  • Zoo transport
  • Pets from quarantine

They follow protocols laid out by the International Air Transport Association’s Live Animals Regulations, which cover areas like crate specifications, airline and airport rerstrictions, and safe and human travelling conditions.

Dogtainers has over 50 years of experience transporting pets across Australia and the world. The company works with Qantas, Virgin Australia, Air New Zealand, United Airlines, Singapore Airlines, Emirates, Cathay Pacific, and more, so chances are they’ll be able to accommodate your relocation needs.

Points of praise:

  • Most reviewers found that the team at Dogtainers were highly organised. They said that staff were completely on top of border closures and the necessary paperwork to transport their pets, and were very competent at keeping up with changing circumstances caused by the pandemic.
  • Reviewers greatly appreciated how thoroughly they were kept informed throughout the whole process of transporting their animal. They said that they were kept updated with changing travel regulations as well as given regular updates (including photos) of their furry (or feathery or scaly) friend during their animal’s trip.
  • Overall, reviewers said that their pet got from A to B safely and were happy and healthy when they were reunited with their owner. They noted that the service was reliable, and that they’d recommend Dogtainers and use them again.
CategoryCouriers
ServicesInternational, Interstate, Pet Transport and Same Day
Business Plans No
Visit official website

Contact info for Dogtainers

Mon7:30 am - 6:30 pm
Tue7:30 am - 6:30 pm
Wed7:30 am - 6:30 pm
Thu7:30 am - 6:30 pm
Fri7:30 am - 6:30 pm
Sat8:00 am - 12:00 pm
SunClosed
  • ABN: 78134538739

Extra Information

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