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Dogtainers
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- 4 reviews
Angelina is a star!
I was so stressed out that my dog would not be on the same flight as myself. Angelina made it so easy to get it all sorted….even with having to book my seat straightaway and the dog not being able to be book until 14 days prior to travel. I am booked, he is booked and at the best price available. Thank you Angelina for taking the extra stress out of this already stressful trip.
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took the anxiety out of the complicated process of importing a dog to Australia
It all went according to plan and that was through the guidance of the person assigned to my case.. When an important rabies document went missing she organised a copy from the testing laboratory in time for her flight. I cannot describe how her efficiency and understanding of the timeline of testing and vaccinations leading up to my dog's departure was so good. In the beginning I could not even find a pet moving company which would do international moves until I asked Dogtainers.
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Everything was perfect!
We had our two cats brought over from Auckland to Nelson. Due to weather conditions the plane couldn't land and had to go back to Auckland. Our cats were picked up again and cared for, and the flight was rescheduled for the next day without problems. They arrived sound and safe and we can only recommend their service.
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Pet Carrier of the Year!
Dogtainers were swift, professional, and caring from start to finish, making the difficult move to Australia as stress-free as possible during these trying times.
Emma was a brilliant communicator, always quick to respond to any questions I had, which often gave me peace of mind by making the complicated process simpler.
Despite the high cost, I highly recommend Dogtainers after such a pleasant experience.
Thank you so much.
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Great relocation with exceptional service
Dogtainers and Angie coordinated our pets relocation professionally with exceptional customer service, planning and care. Just a great job all round. Thank you!
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- 2 reviews
Awesome dog transportation
On time kept me up to date a great company to work with highly recommended
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Peace of mind
We recently sent 2 puppies to America, this can be a really anxious time for owners but from start to finish the team at Dogtainers had us all feeling relaxed and nothing we asked for was too much trouble for the team. Right up until their departure we were sent updates, emails and pictures so we always knew what was happening and that the puppies were not alone. They loved the staff too.
Thanks for everything Dogtainers!
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- 2 reviews
Absolutely pathetic and uncaring . Worst customer service also
Made online booking and told to wait for confirmation. The day before the flight I rang to check - was told the employee dealing with it ‘went away for a few days and forgot about it’…. Made alternate booking a week later & pup was picked up from breeder at 6am for 9am flight. Pup taken back to breeder at 4pm (10hours later) starving, dehydrated & stressed. Phone message left saying flight had been cancelled - no explanation why pup was left in cage at airport for 10 hours….. alternate flight then booked. Pup flew from Sydney to Adelaid...
Read moree and was left on the tarmac and not loaded…. No explanation other than a phone message saying he will be taken somewhere and be delivered two days later. I contacted the airline who said they would take the dog on a flight that afternoon…. Dogtainers told me it getting close to knock-off so they were interested in getting him on the flight. Puppy was lodged with an unknown person for two days and I’m not allowed to know where or who it is with…. Unethical and unprofessional behaviour. DO NOT USE .- Incentivised Review No
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Excellent service all the way
Could not of asked for a better service. Our puppy came down from Auckland to invercargill. I was kept up to date all the way and sent photos of my wee boy.
Thank you so much for taking care of him and sorting all the details out.
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A seamless and stress-free experience
Our entire experience moving our cat, Kennedy, interstate with Dogtainers went without a hitch. It was very easy to organise his travel, and took a lot of stress off me during our interstate move. Mary was extremely kind and caring, which put me at ease. She kept me informed of the moving process, and updated me about the moving date, flight, pick-up process, etc. in the months leading up to his move.
The Dogtainers van driver who picked Kennedy up from our apartment was also lovely and so gentle with him - which made me feel calm knowing he was in good hands.
I could not recommend Dogtainers more. :)
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Just the best
Dogtainers were excellent from start to finish. Ruth took the stress out of everything when we were moving house. From meeting and doing the exchange of two cats in the back of her car to putting them in the pet resort and then on a flight. Would highly recommend them. Thanks guys
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Fantastic service for our pets from door to door.
I found everyone extremely helpful from organising the flight, pickup to delivery of our pets at their destination. They were in contact with me to let me know how our pets were throughout the whole journey. Thank you Dogtrainers for providing a stress free travel with our pets :-)
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Excellent Service
My puppy arrives safe and sounmd and not upset by her adventure. Karen who picked her up from the phone stayed with her as I was running late. I would definitely use Dogtainers again.
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Booking process
I’ve found everyone very helpful with the booking in of my pup. It’s the first time I’ve sent a pup interstate and am naturally nervous about doing it and do not know the procedure. I’ve found everyone I’ve talked to extremely helpful and friendly. Hopefully the rest will go as smoothly.
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- Shipping TypeDomestic
Puppy and crate were soaked when picked up.
Our 8-week-old King Charles Cavalier puppy was flown from Rockhampton QLD to Adelaide SA on the 1st July 2022.
Puppy, crate and paper work which was taped to the top of the crate were all wet when we picked him up. He was rained on at either Rockhampton or Brisbane airports which meant he spent HOURS wet and cold. It was not raining in Adelaide at the time and we were right there waiting for him.
He developed pneumonia and suffered low glucose from being wet and the stress of travel. Although we took him to our vet and later an emergency vet ho...
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Questions & Answers
Hi, I know your quote does not include insurance, can you recommend some insurance company who offer the service? Domestic flights from Melbourne to Darwin, thanks.
How long does it take for dogtainers to quote trips? I purchased a new puppy on Sunday and the breeder submitted a quote that day. She is still waiting to get a quote back? The puppy is ready to go any day/time from Qld to melb.
Hi Kate it usually takes 3 days as they are extremely busy, i would give them a call and explain your situation there staff are very helpful, there's also a bit of a wait for flights as well but hope...
Read morefully you will get one hopped this helps all the best with your new puppy.Do you send animals to portugal
Hi, Yes we send animals to Portugal, although it is extremely difficult with the limited flight options due to Covid. Please submit a quote request via our website at www.dogtainers.com.au providing ...
Read moreall the details requested and we'll see what is available to offer. The Dogtainers Team.Get an answer from our members and Dogtainers representatives
Details
About Dogtainers
Dogtainers is a pet courier service operating from Australia, with offices in 12 major Australian cities. They transport all kinds of animals, from dogs and cats to reptiles and birds - and even fish.
Their services include:
- Domestic and international pet transport
- Pet transport import services
- Crate hire
- Global pet travel
- Pet travel breeders
- Zoo transport
- Pets from quarantine
They follow protocols laid out by the International Air Transport Association’s Live Animals Regulations, which cover areas like crate specifications, airline and airport rerstrictions, and safe and human travelling conditions.
Dogtainers has over 50 years of experience transporting pets across Australia and the world. The company works with Qantas, Virgin Australia, Air New Zealand, United Airlines, Singapore Airlines, Emirates, Cathay Pacific, and more, so chances are they’ll be able to accommodate your relocation needs.
Points of praise:
- Most reviewers found that the team at Dogtainers were highly organised. They said that staff were completely on top of border closures and the necessary paperwork to transport their pets, and were very competent at keeping up with changing circumstances caused by the pandemic.
- Reviewers greatly appreciated how thoroughly they were kept informed throughout the whole process of transporting their animal. They said that they were kept updated with changing travel regulations as well as given regular updates (including photos) of their furry (or feathery or scaly) friend during their animal’s trip.
- Overall, reviewers said that their pet got from A to B safely and were happy and healthy when they were reunited with their owner. They noted that the service was reliable, and that they’d recommend Dogtainers and use them again.
Dogtainers has taken out a 2022 ProductReview.com.au Award for Best Pet Couriers! The highest points of praise this year were about the company’s great organisation skills and their ability to reliably transport their pet from A to B.
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