Dogtainers

Dogtainers

 Verified🏆 2024 Award
Dogtainers
4.7

935 reviews

PositivevsNegative
92% · 85770 · 7%
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Highly organised
Great ongoing communication
Reliably transports pets

Reviews

935 reviews
Sean L.
Sean L.Greater Melbourne (Metropolitan), VIC
  Verified
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Lana F.
Lana F.South East Queensland, QLD
 

Thank you Dogtainers and Emma Viscogliosi

Very happy with Dogtainers and our agent Emma Viscogliosi who helped relocating our pup from Croatia to Australia! Emma was great with everything, answering all our questions and checking all documents for us which was a great help through long and stressful process. Our pup is home with us & we couldn’t be happier, thank you Dogtainers! Show reply
Rod and Ana
Rod and AnaCentral Queensland, QLD
 
Antoinette Van neste
Antoinette Van neste
 

Excellent professionalism from Dogtrainers

Our 3 dogs moved from Hawaii to the Sunshine Coast. They just arrived in top shape physically and emotionally. Emma organized the whole move which went off perfectly. She was patient and responsive. Always a step ahead. I would recommend Dogtrainers and Emma any day. Thank you again. Show reply
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Lynda H
Lynda HPeel, WA23 posts
 
Dogtainers
Dogtainers   DM   
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Tony K.
Tony K.Greater Melbourne (Inner), VIC
 

Migrating our Shih tzu from Thailand to Melbourne

We migrated our little Shih Tzu girl from Thailand to Melbourne. The service from Emma Viscogliosi was first class and nothing was a problem. It was a difficult process with the Australian government changing the laws halfway through but Emma helped out each time and everything was resolved without issue. I certainly recommend Dogtainers to anyone thinking of migrating their pet or from Australia. Show reply
Justin
Justin4 posts
 

Excellent customer service

Our experience with Dogtainers was excellent. They were really helpful in helping us with our pets. Great customer services, was always quick with responses and very reliable. Show reply
Rebecca H.
Rebecca H.
 

10/10 Great experience

Dogtainers helped bring home Coco from Amsterdam to Adelaide. Would 100% use again. Jess + team were amazing! Show reply
Jovian
Jovian
 
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Chinchin K.
Chinchin K.Northeast, VIC
 

Highly recommended

Jess palisoc of Dogtainer has been very responsive and helpful. Answers all my questions and always give me an update about my furbaby’s condition and wellbeing. Show reply
Jen Mostafa
Jen Mostafa
 

A great resource for US to AUS dog shipping!!

I highly recommend using this company, esp Emma V! She and her team were so helpful in helping us understand the process, answer any and all questions and keep us on track to ensure our family pet was able to make the trip to Australia safely and in great condition! Just know that this is a very expensive endeavor! Show reply
Barbara
BarbaraPalmerston, NT
 

Ginger from Italy

My beloved Ginger was travelling for so long and I was very concerned for her but Emma was always happy to updated Ginger situation..daily and I couldn't ask for more.
All the team was Fantastic and they have cared with love and passion I couldn't ask for a better staff for little cat.
Thanks Again
Barbara Show reply
Tanya
TanyaSydney, NSW
 
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Tobias Jonker
Tobias JonkerSouth East Queensland, QLD
 

Amazing service!!!

Our Scottie’s (Bella & BamBam) had a very big trip! They traveled from Mauritius to Dubai and then to Melbourne. The consultant we used in Mauritius was extremely unreliable and caused a lot of problems and stress. Our only saving grace was Emma Viscogliosi and the team at Dogtainers! She was always so understanding even after a million calls, she always assisted us even if the question was just to verify the information we received from our consultant in Mauritius. She was always on top of everything and ensured that we avoided and possible delays! I would highly recommend Dogtainers!! Show reply
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Jane K.
Jane K.
 

Moving 4 cats from Canada to Aus -- so grateful for Dogtainers!!

I cannot recommend Dogtainers highly enough. We recently moved from rural Canada to inland NSW with our four cats. It was a very long process but Dogtainers was supportive throughout it all -- and provided advice on recent importation changes before we contracted them!

Emma was extraordinarily prompt and proactive in the lead-up and during the cats' journey to us and was super quick to replan their flights when one of the flights was canceled last minute. We got constant updates from each stage of their journey to help put my mind at ease

I could not have done this by myself and I can now no longer imagine doing this trip without Dogtainers. THANK YOU!!! Show reply

Questions & Answers

Amblua
Amblua

I am a breeder in Bulli NSW wanting to send a 10 week old puppy Mini Groodle to Balina, or if thats not possible to Brisbane. Can you please advise price and also hire of crate. Do you pick up from Bulli NSW and drop off at the airport where new owner will pick up. Please call me asap on 0414682409,
Thanking you,
Amber Kay

Dogtainers
Dogtainers   DM   

Hi Amber, thank you for reaching out. The breeder support team will be in contact ASAP :)

Amblua
Amblua  

I am waiting patiently.

Sandy
Sandy

Hi, I know your quote does not include insurance, can you recommend some insurance company who offer the service? Domestic flights from Melbourne to Darwin, thanks.

Peter B
Peter B  

Sorry I never considered insuring our pets or thought it necessary.

Kate
Kate

How long does it take for dogtainers to quote trips? I purchased a new puppy on Sunday and the breeder submitted a quote that day. She is still waiting to get a quote back? The puppy is ready to go any day/time from Qld to melb.

Berlinda K
Berlinda K  
See all Dogtainers questions

Details

About Dogtainers

Dogtainers is a pet courier service operating from Australia, with offices in 12 major Australian cities. They transport all kinds of animals, from dogs and cats to reptiles and birds - and even fish.

Their services include:

  • Domestic and international pet transport
  • Pet transport import services
  • Crate hire
  • Global pet travel
  • Pet travel breeders
  • Zoo transport
  • Pets from quarantine

They follow protocols laid out by the International Air Transport Association’s Live Animals Regulations, which cover areas like crate specifications, airline and airport rerstrictions, and safe and human travelling conditions.

Dogtainers has over 50 years of experience transporting pets across Australia and the world. The company works with Qantas, Virgin Australia, Air New Zealand, United Airlines, Singapore Airlines, Emirates, Cathay Pacific, and more, so chances are they’ll be able to accommodate your relocation needs.

Points of praise:

  • Most reviewers found that the team at Dogtainers were highly organised. They said that staff were completely on top of border closures and the necessary paperwork to transport their pets, and were very competent at keeping up with changing circumstances caused by the pandemic.
  • Reviewers greatly appreciated how thoroughly they were kept informed throughout the whole process of transporting their animal. They said that they were kept updated with changing travel regulations as well as given regular updates (including photos) of their furry (or feathery or scaly) friend during their animal’s trip.
  • Overall, reviewers said that their pet got from A to B safely and were happy and healthy when they were reunited with their owner. They noted that the service was reliable, and that they’d recommend Dogtainers and use them again.
CategoryPet Transport Services
ServicesInternational, Interstate, Pet Transport and Same Day
Business Plans No
Awards 2022, 2023 and 2024
Visit official website

Contact info for Dogtainers

Mon7:30 am - 6:30 pm
Tue7:30 am - 6:30 pm
Wed7:30 am - 6:30 pm
Thu7:30 am - 6:30 pm
Fri7:30 am - 6:30 pm
Sat8:00 am - 12:00 pm
SunClosed
  • ABN: 78134538739

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