- Early (26)
- On Time (471)
- Late (18)
- Unacceptably Late (7)
- Never Arrived (9)
- Never Collected (9)
Amazing Service !!!
Emma with the dog tainers crew was amazing with helping us get our girl from Canada. Was always informative and kept us in the loop every step of the way couldn’t recommend them enough!!! Emma also made sure we were in contact with as many of the travel agents as possible so we could check on our girl through her travels. We had photos and updates every step of the way! Highly recommend!!!Show details
I have used Dogtainers 4 times to fly my beautiful Russian Blue cats interstate and home. From the time of booking, to the pick up and flight( even contacted to say the flight was cancelled and they were taking them back to their premises for day, so they could let them out and wander) to the time I have picked them up at the other end. I have been kept informed every step of the way. Can’t recommend them highly enough. Will be using them again, when it’s time for the girls to fly again. Thank you Dogtainers!Show details
We transported our dog from Hong Kong to Australia and Dogtainers arranged his move from quarantine in Melbourne to Coolangatta. Everything went smoothly and there was sufficient proactive communication.
We were very happy with their service and would recommend them to anyone moving pets around AustraliaShow details
DO NOT USE Dogtainers Pet Transport!
Transported my two cats with Dogtainers from Hobart to Cairns.
Absolutely disgusting communication and treatment of my cats.
Their transit flight was cancelled and accommodated overnight at an unknown address and of which no one could contact me as they were left alone for over 10 hour un fed.
The after hours contact [Name Removed] would only communicate by text and when she finally answered me “I’m trying to get some sleep!” was her professional response to the concern for welfare of my beloved pet cats.
They arrived in Cairns the next day and delivered to me by [Name Removed] staff. Covered in their own feaces and dripping wet.
Thanks. Finally a company that responds when they say they will.
Thanks Dogtainers. From first contact to delivery of pups I was impressed with their commitment to communicate answering all my questions. (Even phoning me). Would definitely use their services again.Show details
We are so grateful for the support received from Dogtainers. Emma was always ready to provide update and information about all the procedures and steps! Really appreciate!!Show details
Author stated being incentivised for this review
Great company....I recommend without hesitation
We use Dogtainers regularly to fly our cocker spaniel back and forth between NZ and Australia and could not speak highly enough about this company. The team, attention to detail, and care for our pet is spot on.Show details
Amazing service and support ….
Through out the international relocation process. Highly recommend their services.Show details
Dogtainers is the company to trust your pet with!
We moved our dog to Australia from Canada and Dogtainers was the company that imported her - they were efficient and friendly when corresponding. When we had to move back to Canada unexpectedly, Dogtainers exported our senior lady with care and compassion. They were a great team to work with answering all our concerns and making sure that what we had asked for was confirmed.Show details
If there were the possibility to award more than 5 stars, I would gladly do so. I had been attempting to bring my beloved dog to Australia for a year, and I had contacted numerous agencies (in Italy, as the journey had to commence from there). Unfortunately, all I received were discouraging responses, with many claiming it was impossible or simply ceasing communication when faced with the specific challenges of my case.
The Dogtainers Agent, however, not only found a solution to a journey that had seemed insurmountable to everyone else but als
Awesome service. Laena Nevett was simply fantastic.
The whole process was great and took all the stress out of transporting my 2 dogs.
Laena Nevett was sensational. Professional, friendly and she followed up on everything, keeping me informed and made the whole experience stress free.
Whilst everyone I dealt with was great, Laena Nevett was a stand out. A a real asset to your business.
Dogtainers were incredibly helpful and reliable.
Dogtainers were incredibly helpful and reliable.
It was a stressful process getting our dog Otto ready to travel from UK to Australia, however Dogtainers were there to help us every step of the way. They ensured everything was done thoroughly and accurately and meant we could collect our dog from quarantine as quickly as possible. Would highly recommend!Show details
Took the stress out of our dog's travel to Australia
Emma at Dogtainers managed our dog's importation to Australia (from Israel).
It was always going to be a challenging process due to the fact that our dog is from a snub-nosed breed (Pekingese), meaning he had to take two 15-hour flights (TLV-LAX; LAX-MEL) with airlines that would accept him, in addition to Australia's strict quarantine requirements.
Emma showed complete attention to detail, professionalism, and dedication to the job throughout this lengthy and complicated process. She was always available and happy to answer our many question... Read mores. She also worked closely with a pet transport provider at the Israeli end to ensure everything went smoothly with the export and travel phase of the journey. In the end, our dog reached Australia and was released from quarantine on schedule and without any problems - thanks in large part to Emma and the team at Dogtainers. Dogtainers' assistance took a lot of the stress out of this process for us. I'd happily recommend them to anyone transporting a pet to Australia.
Really happy with my recent experience with Dogtainers. Ben's organisation and communication was great, and really appreciated, especially as I'd never had to organise a pet transfer before. It definitely took a lot of the stress out of transporting a brachycephalic puppy from Sydney to Perth. Thank you again :-)Show details
Disorganised and will heap expenses on you at the last minute
We were quoted a price and upon booking the agent advised me made a mistake and it will be an extra $300 to have my pets transported, then services to transport were neglected which caused harm to a 3rd party and the animals which incurred me with further expenses and loss. I have made a complaint and they have ignored me.Show details
Questions & Answers
I am a breeder in Bulli NSW wanting to send a 10 week old puppy Mini Groodle to Balina, or if thats not possible to Brisbane. Can you please advise price and also hire of crate. Do you pick up from Bulli NSW and drop off at the airport where new owner will pick up. Please call me asap on 0414682409,
How long does it take for dogtainers to quote trips? I purchased a new puppy on Sunday and the breeder submitted a quote that day. She is still waiting to get a quote back? The puppy is ready to go any day/time from Qld to melb.
Hi Kate it usually takes 3 days as they are extremely busy, i would give them a call and explain your situation there staff are very helpful, there's also a bit of a wait for flights as well but hopefully you will get one hopped this helps all the best with your new puppy.
Get an answer from our members and Dogtainers representatives
Dogtainers is a pet courier service operating from Australia, with offices in 12 major Australian cities. They transport all kinds of animals, from dogs and cats to reptiles and birds - and even fish.
Their services include:
- Domestic and international pet transport
- Pet transport import services
- Crate hire
- Global pet travel
- Pet travel breeders
- Zoo transport
- Pets from quarantine
They follow protocols laid out by the International Air Transport Association’s Live Animals Regulations, which cover areas like crate specifications, airline and airport rerstrictions, and safe and human travelling conditions.
Dogtainers has over 50 years of experience transporting pets across Australia and the world. The company works with Qantas, Virgin Australia, Air New Zealand, United Airlines, Singapore Airlines, Emirates, Cathay Pacific, and more, so chances are they’ll be able to accommodate your relocation needs.
Points of praise:
- Most reviewers found that the team at Dogtainers were highly organised. They said that staff were completely on top of border closures and the necessary paperwork to transport their pets, and were very competent at keeping up with changing circumstances caused by the pandemic.
- Reviewers greatly appreciated how thoroughly they were kept informed throughout the whole process of transporting their animal. They said that they were kept updated with changing travel regulations as well as given regular updates (including photos) of their furry (or feathery or scaly) friend during their animal’s trip.
- Overall, reviewers said that their pet got from A to B safely and were happy and healthy when they were reunited with their owner. They noted that the service was reliable, and that they’d recommend Dogtainers and use them again.
|Services||International, Interstate, Pet Transport and Same Day|
Contact info for Dogtainers
|Mon||7:30 am - 6:30 pm|
|Tue||7:30 am - 6:30 pm|
|Wed||7:30 am - 6:30 pm|
|Thu||7:30 am - 6:30 pm|
|Fri||7:30 am - 6:30 pm|
|Sat||8:00 am - 12:00 pm|
- ABN: 78134538739
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