International Europe - Brisbane / dog . There were a number of errors made with booking from start to finish, many of which I resolved myself (quarantine booking dates/ medication / vet visits in quarratine etc). Communication and updates were very poor without follow up from our end. We have paid a lot (huge!) amount of money for a logistics service but have ended up micro managing a lot of the admin ourselves. I do not have confidence in them because there were important mistakes made with dates and timings and because of the lack of communication that was promised to us at the time of booking with their partner in Europe (who were fantastic with their communication and transparency over what was happening). Very disappointed.

As stressful as the experience can be of sending your fur baby; you know you can trust their expertise. What a good company!
I only have kind words to share and even with the COVID situation, we were able to find multiple options.

Dogtainers senior pet travel advisor helped us reunite with our two dogs after been struggling with another company and nearly given up to have them transported from Australia during COVID-19 . We received direct a timeline and personal service , with daily updates and information. Answers to all our questions and made it a very easy and pleasant experience. We were able to pick up our two dogs at the destination here in Sweden at the time given from beginning. We are so happy today to have our loved boys back in our family

I brought my new puppy from Brisbane, AU to SG in the middle of COVID and Dogtainers was so helpful. There was a lot of uncertainty around the flights, but they kept me updated on any news they received from the airlines. In the end we were able to get our little guy on a plane one day after he was old enough to fly which couldn't have been more perfect! They handled all of the AU export requirements while I managed the SG import requirements needed to avoid quarantine in SG. Everything went very smoothly when we went to collect our puppy upon arrival at the airport. We are so happy to have little Fenton in our family now and it wouldn't have been possible without Dogtainers' help.

I booked my dog to come down from Brisbane to Melbourne and the flight got cancelled twice over a 2 month period. Got offered to book again in a couple of months time and when I said no sorry not waiting other 2 months please refund me. Then they charged me 10% of the original fee that was paid.

We have just made another booking for our beloved dog Abi with Dogtainers. They have been so busy recently but made a special effort to provide us with a quote as soon as they possibly could. Great service in trying times.

I am an avid animal lover and treat my pets like family. I moved two cats from Brisbane to Toronto a few days ago, and throughout the whole process Kate stayed in touch with me and updated me on my cats flights as well as provided pictures and contact details of when they had comfort stops. My cats endured a long journey but Dogtainers made it easier as they made it so comfortable for them. I completely trust Kate and Dogtainers. When one of the flights got cancelled Kate was able to reschedule another one immediately so my cats were only delayed by an hour. This company is great and I would choose them again to ship my cats in the future. Thank you so much Kate for everything I truly appreciate it and couldn’t be more happy.

I booked my dog to go via road Melbourne to Brisbane weeks ago and had an arrival date (or so I thought). Rang them week leading up to travel date and they had no recollection of booking. I rebooked again and asked for confirmation email for new travel date. They never sent it, so I followed up. Person receiving email had no idea and couldn’t find booking. I was put onto Mary who despite my clearly being distressed laughed into the phone. These people don’t care that there is a living animal at the end of all of this. My ordeal still isn’t over, just hoping my dog arrives when they have said. I’m so upset, I would have booked him onto something else if I knew I was going to be treated with such disrespect. Feel terrible for my dog

I sent my 3 precious animals (7 year old Labrador and 2 x 8 year old cats) from Brisbane to Christchurch NZ via Sydney. I was anxious about their big trip, however Dogtainers were amazing from day one. I dealt with Michael and Callum and they answered all my questions and concerns promptly and with reassurance and kindness, they made the whole booking process and the pets transportation process very stress free and straightforward and kept us updated with photos and communication until the pets arrived safe and well to NZ.
I would use Dogtainers again without hesitation and would highly recommend to anyone looking to send their pets interstate or overseas. Their service is second to none. Thank you for your wonderful care of our pets.

Kate was wonderful. She made everything happen even in bad times like now. Our Dog Carley flew from Perth to Munich and we got her back as healthy and happy as a dog can be after such a long journey. Thanks a lot for everything.

Christina from Dogtainers Darwin was amazing and so very helpful in getting my dog from Vic to NT. The stress of flights being cancelled due to COVID Christina made it so easy to manage. I would highly recommend using Dogtainers Darwin and Melboune.

The team at Dogtainers recently helped me relocate my 15yo cat "Charlotte" interstate amidsts these COVID times.
There was a bit of too-ing and fro-ing (as Charlotte required a few flight transfers & I'm a stress head) but we got there in the end. Charlotte arrived safe and sound!
Zoe was kind enough to give a mid / transfer flight update, which helped ease my anxiety levels immensely. I have previously used Dogtainers before (for dogs and cats), thus I am a returning customer. I would have no hesitation recommending this company.

We booked our transport from NSW to Melbourne with 3 week lead time. I sent many emails asking for confirmation which was met with yes, all confirmed and 2 days before oops we due to come they moved the date for the following week, very disappointed and went with another company.

Thank you so much to Kate and everyone at dogtainers in Perth! Everything was smooth and my dog arrived to new zealand without any problems at all. The photos along the way helped as well while I was traveling on different flights. Would recommend hands down.

Dogtainers helped bring our smallest family member home to us through a number of complex situations. Every step of the way they helped us, caring about our family needs and making sure our dog was well looked after. Angie was amazing with communication and listened to our concerns, working hard to get our dog home to us from the other side of the world. There are not enough thank you’d in the world to say for uniting our family.

Rang the bell at the Perth airport pick up point spoke to a lady who said she would check the answer was 20 minutes pretty much spot on 4 other pets where their for pick up process was calm and simple thank you