AGill Transport

Actually criminal – They have been ignoring phonecalls and communications, they have essentially taken our goods under the guise of a moving/storage service and then reneged on our agreed contract. They will not provide any information regarding where our goods are located or how we can go about accessing them. We have had to speak to a lawyer to try and go about recovering all of our belongings.

Great service and high quality service – We have used Agill transport for the second time, move for long distance with two men and truck. Every thing went well .Efficient , quick and fast during Covid 19 pandemic . Every thing went well and safe delivery . We will continue using Agill transport in future

Total scam – They underbid and once deposit is paid they don’t respond. Emails ignored and phone does not answer. Scam that should be investigated by police. Request refund and no response. Do not use! See other reviews.

Amazing service, 5 star service – After being let down by another removalist company a day before I was due to move, I was so stressed and worried I wouldn't be able to organise getting my furniture picked up in time! We hire Agill transport at last minute move. Speedy service,no lost or damaged goods. Great communication from company. Very helpful and friendly throughout entire process of moving. Would definitely use them again. Greatly appreciated.

Excellent Service!! Cordial and helpful staff – We shifted to Melbourne from Parramatta, Sydney. The removalists which we did earlier than Agill was sent back due to Covid ban on removalists. After living without anything for 2 weeks we got to know about Agill transport online. Their staff was so patient and helpful even when we bothered them by repeated calling. They had to pick our two… Read more

bedroom apartment stuff from a storage and then delivered. The staff was always in contact with us. They delivered our stuff in 3 days. I am so glad that we gave the opportunity to Agill Transport. Even the staff who delivered our stuff were very careful. They helped with unloading the stuff and also very patient. They were aware of all the Covid protocols and maintained a safe distance all the time.

Safe and Affordable service – We moved full house from QLD to Melbourne. It was long distance about 3500km. Picked up on time but delivered two weeks later than committed time due to COVID. E

!!Do Not Use!! – Agil were over 1 week late from their original indicated pick up date. No communication regarding the delay. When the truck did arrive (again late) on the day of pick up most of the belongings already in the truck were water damaged. Agil attempted to increase price based on my inventory decreasing. Agil could not be contacted to discuss the… Read more

above issues with. As others discussed - great communication until deposit is paid.

DO NOT USE regardless how good the price appears.

Poor, disgusting, terrible, waste space, unreliable , dishonest bunch of scammers company – Please don’t engage them in business. You are putting yourself in a night mare. Long story short, i have a made complaint to QLD Fair trading. I moved from melbourne to Brisbane and it’s been a night mare. I am stranded, all my household and personal belongings are with this scam of a company , and yet it’s been over 4months, nothing received. I… Read more

am still chasing them and yet no success. No communication, you call , no once response , the voice message is always on “ we are with another customer ….” The rest is history. Lack of professional conduct, I have paid all my money and yet to receive my belongings. The redflag I underrated was , they never came to pick my stuff , filling several delays and miss appointment , I had to find a delivery truck costing $250 and deliver in one of their containers in Epping, Melbourne. I shouldn’t have agreed to this following paid deposits of $200. I recently transferred $1000 into their Bendigo Bank Account and since then , they have not responded to my calls neither call me back. It’s a disappointment of a company , and please don’t contract them for anything. The reviews are real and lots of people have had a terrible experience with this company. I look forward to a class action or a de-registration of their business licence for lack of professional conduct with customers.

Scam Syndicate posing as a moving company – They are a financial scam syndicate disguising as a moving company. They offer services for interstate moves and often require a deposit. They have great communication till the deposit is made after which all communication ceases. They also appear to be well priced but again this is an veiled attempt to lure unsuspecting customers in. Despite a… Read more

google review of 3.9 stars, most positive reviews are verified to be paid fake accounts or bots. Please AVOID at all cost. It's already been 72 hours since my pre-arranged interstate move date and I have not heard back from the company, despite them being well aware of my narrow moving time frame.

It appears others have fallen victim to this group recently as well. Unfortunately, Google reviews are fallible to manipulation by criminal syndicates. Save yourself the trouble and go with a more reputable moving company.

My bank is currently in the process of retrieving my deposit. Unfortunately, it's not a certainty that I will receive my funds back. However, I urge others to do the same, as enough complaints will aid in having this company de-registered and an injunction placed against their banking activities. I have filed a complaint with https://www.scamwatch.gov.au/report-a-scam and I will lodging a complaint with NSW Fair trading as well.

I have listed the "company" details below: Australian Company Number (ACN) 637237499 Company Name AGILL TRANSPORT PTY LTD

Australian Business Number (ABN) 25 637 237 499 Entity Name AGILL TRANSPORT PTY LTD

Moreover, you'll receive an email to transfer a "Deposit" to the following account: Account Name– Agill Transport PTY LTD Bank: BENDIGO BANK BSB – 633-000 ACC – [Account Number Removed]

You will likely speaking to [Name Removed] or [Name Removed], and they'll appear very professional on initial impressions. I repeat DO NOT transfer any funds to this account. I have taken my time to craft this review as I seek to prevent others from falling victims to this very well thought-out scam.

Please read in full - do not give this company your business under any circumstance!!! – We moved from central QLD to Brisbane. Had paid a deposit two weeks prior to the move date. ORIGINAL Moving day (Thursday)we get sent an email asking for an extra $300 with no explanation and head office not answering calls for 3 hours. We were told they would be there first thing in the morning. 1PM rolls around and still no phone call or sign of… Read more

them, or answer to phone calls from head office.

Phone call made to the actual labourers and they said they didn’t know what time they would be there. Gets to 5:30 and we call them again as they haven’t arrived, they inform us they won’t make it today and will be there first thing tomorrow.

(Friday) Tomorrow morning comes and still no sign of them. Called them - still unsure what time they will arrive. They arrived at about 1:30PM. My partner had to help them load the truck to ensure it was done in a reasonable time. They did not leave until 5:30. THEY DID NOT HAVE ENOUGH ROOM IN THE TRUCK for all of our belongings despite quoting prior because they did an impromptu job on the way to our house!!! Keep in mind we still need to drive our two cars to Brisbane (6 hour drive) with a baby and two cats. We also have to clean our sold house before leaving. We did not get to leave until 8pm that night.

We then get told we will not get our stuff until Sunday. As all of our belongings are packed away and only enough left out for two nights, keeping in mind the original move date was Thursday, we have no belongings to last another night and need to purchase extra clothes, items for us, food and baby. We did not receive our belongings until MONDAY at 4:30PM. Whilst moving our stuff into our Brand new rental, multiple walls damaged, door frames chipped. No accountability whatsoever from the company and we are out of pocket $600 for the repairs. On top of all this the rest of our stuff had to be moved by a different removalist that we had to pay for, no compensation offered. Not a care in the world from The woman at head office.

Completely incompetent, uncaring, inconsiderate and sad disgusting poor excuse of a business. I would give them -100 stars if I could and I will never recommend anyone to use this company. They should be ashamed of themselves. DO NOT BELIEVE THE 5 STAR REVIEWS THEY ARE FROM FAKE ACCOUNTS!!!!!

The worst customer service and professionalism i have ever seen – Ok So July i enlisted Agil's services to move my modest three bedroom unit and work tools from Canberra to Mackay Little did i know what I was getting myself into 1stly the finally agreed on pick up date was delayed by a week. Causing me to have to pay an extra weeks rent, reschedule my cleaner at a penalty of $$ also At the time of discussion … Read more

I was still confirming a delivery address however that had been confirmed by pick up After hounding them for a delivery time a date with a buffer of about 3 to 4 days was confirmed and i thought that was fair enough In reality it was over a week after that latest date which delayed my new job start time (due to agil having my professional tools) which also cost me a weeks wages As well as living in a house with no furniture or and way of storing and cooking food came with its challenges and extra costs as well So we finally get a delivery and my fridge is dented and scratched My bedroom suite is damaged and an entire bedside table isn't even there So 3 months later I finally have a bedside table that has had the draw broken in half that somebody has tried to repair and said nothing All of this after having the price changed at their will and basically being held to ransom (if not paid no delivery) Again after so many ignored phone calls and an email list as long as my arm with little if any response to any of them These people are beyond bad there customer service and after sales follow up is a joke All I wanted was an open discussion about the issues and some kind of middle ground to resolve the issues Instead I have been forced to be the instigator of all contact and response has been sparse Unprofessional doesn't even touch the surface of these sharks

Update So I finally had someone call me And they offered $50 ? Yep that’s right $50 You have got to be kidding My bedside table that is only worth $50 according to them is easily replaceable for that price Really I can find an exact replacement for it for that price You have got to be kidding me They didn’t even acknowledge the other damage and the ridiculous time it has taken thus far to get to this point And there excuse was there were no runs coming my way And also admitted the damage to the draw happened weeks ago

I understand crap happens But when asked why they didn’t just contact me to sort it They said we have too many people to deal with and can’t call everyone

After reading the reviews on here I’m pretty sure they don’t ring anyone

So $4200 and there response is basically your stuff is worth nothing And your agrivation after almost three months is worth even less?

When I asked to talk to someone that can deal with my whole problem I was told they would call Once again I’m still waiting Obviously management are too gutless to call And as for the last 3 months keep getting there minions to take the hit

They are by no means an honest company They are gutless Dishonest and absolute sharks That don’t deserve the trust and money people invest in them

Piss poor

Dishonest and/or Incompetent – Having now read other people's reviews of this company, I am going to sing from the same hymn sheet... avoid this company at ALL costs. After this company chased my business for three months with regular calls, it came as a real surprise that the same availability was not in evidence once my business was secured. Countless phone calls, texts… Read more

and emails could not move them to address my concerns - there were many! Moving the contents of a three bedroom house to Melbourne from Canberra was not given attention, time or care. Reading these other reviews, I can see that they had their hands full avoiding their professional, moral and ethical responsibilities. Thus, it was money ill-spent and I cannot, in good conscious recommend them to anyone.

And like the punchline to any good joke, I had to pay for the privilege of moving/carrying all of my own furniture into the upper-story Melbourne destination. An overworked and injured removalist/driver was too injured to help. It was four hours of work experience that I didn't know I needed. The upside... finally, I had someone moving my furniture that cared! DIY.

Do Not Use This Company!! – 2.5 days late for pick up. Minimal feedback about it, only because I called so many times to find out when they were coming. They just kept saying it would be there in a few hours, then the next morning, then they stopped answering my calls and emails, eventually they came in the afternoon on the third day of being scheduled for pick up. Our… Read more

house was 4 bedrooms, no table or chairs, no couch. Victoria to Queensland.

When our things did arrive, all our chest of draws, cot, change tables were scratched, chipped and damaged. Our fridge and freezer which were bubble wrapped even had dints in the front doors. Being an interstate move during covid, we weren’t in the state when it arrived and they gave me 40 min notice, my new neighbour opened the garage for them, and said they were so rough with our belongings (obviously, as so much was damaged). I never write reviews, but how stressful and disgusting they were, they shouldn’t be in business. Choose a different company, save yourself the stress and disappointment, and the money that I’ve had to spend to buy new furniture. More then happy to take our money, didn’t give me a receipt.

Terrible – Do not use this company. All the positive reviews are fake (from single time reviewers) and the negative reviews accurate. We had a shocking ordeal with them. They lied, damaged so much of our stuff, arrived late after no communication (imagine being a woman home alone from 10pm - 2am with two removalists coming and going, and then working the… Read more

next day), they delivered late, they didn't answer phone calls or return calls once they had our money, didn't reply to emails, they lost some of our things and they even tried to deliver other people's things to us (like INSISTED - they just wanted it out of the truck). They picked up over two days and dropped off from two trucks. The initial truck our stuff was loaded onto and the ones that dropped off were different. The people doing the packing were nice but EXTREMELY OVERWORKED. One experienced an injury whilst loading after doing a 16 hour shift prior to arriving at 10pm at my house. The quoted price was reasonable but I would pay double to go with a professional company in future. The staff, once they had our money, were useless and we had damage to the value of $6500 worth. Thank god we had insurance (CARTS). Our fridge looks like someone had a fist fight with it, both our cement coffee tables with metal legs (which were promised to be packed specially) ended up on the bottom, and not even covered with a blanket (and therefore chipped and the welding snapped). After months and months of calling asking about our lost items or remuneration we had no response from Agill except 'we haven't forgotten you, we are still looking into it'. We ended up lodging an insurance claim even though the damage was 100% due to Agill's negligence. CARTS insurer follows up with them, potentially in court. This company is so dodgy, I wouldn't be surprised to see them on A Current Affair or in prison for ripping people off.

Avoid – I guys, i dont normally write reviews as i am busy but i thought that it was worth writing one for Agill as i had a bad experience. Agill gave me a cheap quote to move one bed apartment from Brisbane to Melbourne in Jan 2021. They arrived 2 days early to deliver the furniture so there was no one at the property to accept the furniture… Read more

necessitating 2 days of storage. Unfortunately, Agill stopped answering my emails and would only answer the phone if i hid my number. They were really reluctant to tell me where they had stored my furniture and it was 5 days before i could pick it up which was really strange.

When i got my furniture most of it was damaged, washing machine had been dropped and was broken, lamps destroyed despite careful packing. I had to hire another removal company to pick up my furniture from the lockup and deliver it to my new home. I then got a call 2 weeks later asking if i had picked up an additional sofa from the lock up, clearly they have lost another person's furniture along the way. Im not sure they will ever see it again.

Factoring in hiring a second removalist and the damage to property the cost has been higher than the most expensive quote. Communication is a real issue for this company. They are so hard to get hold of once they have your money. I had so many emails and phone calls about other peoples moves and couldnt get through to them when i needed them. As much as i dont want to give bad feedback I had a terrible time with Agill and i couldnt recommend their services to anyone.

Scammed me paid deposit booked and than they ignored my calls avoid!!! – Paid deposit for furniture moved from Coffs Harbour to Gold coast area booked in than on day no show no excuse said I would get a refund but did not refund me scammers avoid had no furniture for a month now with 2 kids !

Reliable and helpful staff – We were really impressed with the Agill transport team who moved us from the Victoria to Brisbane We were very happy with the professional service provided by Agill transport. The price is also very reasonable The guys were amazing and were very friendly and how well the guys packed our belongings onto and off the truck. They were on time and… Read more

nothing was a problem at all They even checked to make sure where we would like boxes and furniture place at the new house. Definitely recommending your business to everyone And will be using again ☺

Big Trouble – We chose this company as they seemed very professional and organised. After they obtained our business that's when problems started. After paying half the cost as deposit, the price went up. If we cancelled we loose deposit. Had also to pay final payment before delivery. Very hard to contact after you have paid money. Pick up was supposed to be… Read more

in the morning, had numerous phone calls from them putting pick up time later and later, they wanted to load at approximately 10.00 pm. We said no come back in the morning. Which they did at 6.00 am. So a days delay to begin with. We were moving to Queensland. They were so slow in packing, eventually finished and they drove away at 3.00 pm. Furniture was cleaned before it was packed. Furniture arrived and I asked did they drive through the Simpson Desert as everything was covered in a red dust. One TV broken, Desk had like a fist whole in the back, Stainless steel Fridge scratches all over it, Bed base all scratched. Velvet Arm chair red dust from blanket that they covered it with. When I complained they said the TV was supposed to be packed in original packing and box. They advised that there trucks are clean, my response was check the blankets goods were wrapped in. They gave us a $50 discount for being late. Very unprofessional and have you over a barrel because if you don't pay final payment you don't get your furniture. Throughout the packing the office kept ringing them to see if they could pick up another house on the way. We had a full truck. But that's what they do promise you they will be there one day but they have booked too many customers in for that one truck. So they are late for everyone.

Good quote. Dreadful service – Small 3 bedroom townhouse moving approx 1700km. A little long but read to the end so you don’t make the same mistake. I got quoted upto five different amounts at the start. Eventually we paid a deposit. They turned up a day late to pick up the furniture. Apparent miscommunication. Stated from beginning date we wanted it delivering but when… Read more

they collected they tried to deliver it 3 days early. Charged a double handling fee for redelivery and storage (boxes looked damp from possibly being stored outside) New day of delivery they said the morning. No show. Then said the afternoon. No show. Then said morning after. No show and delivered early evening. Items damaged (approx $1000 in total) Photos taken of damaged items and sent to company but not solved. Overcharged us and they breached their own contract where it states 20% but they charged over 30% for extra items delivered that were not listed. Total invoice amounted to $1500 more than original quote. Said they wouldn’t deliver the items until balance was paid. Been in constant contact trying to resolve issue but keep getting given excuses. I have kept all emails and invoices/quotes from the beginning.

Efficient and accommodating service – The move was to an apartment on the 2nd storey. The distance was a 3hr drive give or take due to road works. The time of the move was slightly delated due to weather but was not an issue, very understanding. Show reply

Greta service – Kevin and Troy were extremely helpful and went out of there way to meet their expectations. They were on time and quick to deliver a very heavy bunch of items. Keep up the great work!

Hardworking crew and great communication – We choose Agill from recommendation of my brother who use them before. I moved to North Queensland. The removalist who came to our place were very good and professional. They look after my furniture, very polite and professional. They were on time there is no extra charges i paid Original price and they deliver my items on same day. Good service will be recommend to any one.  Show reply

Communication was excellent – Booked Agill for an interstate move. Although both pick-up and delivery were in the evening, communication from both the office and the drivers was really efficient and put our minds at ease. The price was reasonable and the service was great. If required, would book again.

Professional and very good staff – We hire Agill transport to move our furniture for long distance Every thing went well .They were on time and every thing deliver in good condition , Driver and other helper were very caring and professional and we will be using them again 5 stars service

Beware of this company! – Update: finally had my property delivered yesterday after fair trading got involved. Owner of company [Name Removed] did not help and let the two other men do all the work. You gentleman on his first day walked off due to [Name Removed] not helping. Police needed to attend due to [Name Removed] behaviours. [Irrelevant Content Removed]. All these… Read more

good reviews are FAKE!!!

Booked agill for a removal on the 14th of may they didn’t show up. Kept delaying their arrival, finally showing up at 7pm the next night. I had already left the city and my lovely neighbours unlocked the house for them to remove. Their truck was already quite full and then couldn’t not fit all of my stuff. Agill transport is now withholding my items and not delivering what they managed to fit in. I have tried to reason with them, asking them to send me an invoice for what they have got to deliver and I would arrange another company to collect the rest of my belongings as they are not available until June! Absolutely disgusting service, telling me that my child and myself need to continue to sleep on the floor. Won’t send revised invoice for items to be delivered. Have made complaints to fair trading and qcat!

I am really hoping when I do get my stuff they are in good condition still and no damage done!

Late amd missing – I will update this review once the company Agill Transport has been given some time to rectify the situation to a satisfactory outcome. 400km relocation city to country town. Let's see what happens Update. Removalist arrived at 11pm and loaded until 1am. I was there helping the entire time Removalist was then delayed by over 24hrs for the new… Read more

address. Removalist arrived at 10pm unloaded until midnight. Dining table legs were snapped off. Other things were broken. Boxes missing. When contacted the company they had no ides where they could be. Unsatisfactory customer service. Paltry sum offered for broken items.

Good service – The Packers are professional and they just did the job perfectly. Quotation and billing was apt. Communication about the package receiving time and follow up was good. I recommend this service. Show reply

Every thing went well – We had a big move from Victoria to Cairns Communication was fantastic, price was very competitive, pickup and delivery was on time, took care of our belongings and did a very professional job of packing all of my furniture in to the truck . Very impress job, there was no extra charge for stairs or any hidden fee . The removalist were very… Read more ·  1

helpful

We highly recommend Agill transport!! Thanks guys! Thanks guys for helping us with move

we will be using them again