AGL Mobile Large Plan

I signed up for AGL Mobile and my experience has been extremely disappointing. On Friday, 9 February, I requested a phone change and eSIM activation. I was assured by AGL that there would be no issues and that the eSIM would be delivered and activated within 24 hours. However, five days later, I am still unable to use my phone. During this… Read more

process, AGL disconnected my mobile service, leaving me completely without access to calls or mobile connectivity. I currently cannot make or receive phone calls, and I have no certainty about the status of my phone number. My only way of contacting support has been through the internet.

I have contacted AGL more than eight times regarding this issue. Each time I have been told that a ticket has been raised, that the matter is being investigated, or that it will be resolved shortly. Despite these repeated assurances, no solution has been provided.

To make matters worse, AGL’s customer support channels are extremely frustrating. When I use the online chat, I am often told to call customer service, even after explaining that I cannot make phone calls because AGL disconnected my service in the first place. This creates a completely unreasonable situation where the only support option available requires access to the very service that is not working.

What has been most disappointing is the lack of accountability, communication, and urgency in resolving a problem that has left me without a functioning mobile service for several days.

Based on my experience, AGL Mobile has provided one of the worst telecommunications customer service experiences I have ever encountered. I cannot recommend this service to anyone looking for reliable mobile connectivity or effective customer support.

ust before my 160GB plan renewal, both AGL’s app and website failed, showing errors and giving conflicting billing cycle dates that didn’t match reality. Support initially provided incorrect data usage info, which could have caused $10 to $30 in unnecessary overage fees. AGL’s overage charges are extremely high—$10 per GB versus $0.25 per GB in… Read more

the plan, a 3,900% markup—with no option to opt out. If you run out of data near renewal, you’re forced to pay extra instead of simply waiting a day for your plan to reset.

Slow support responses and broken tools at a critical time made managing data frustrating. The lack of transparency and choice around billing cycles and overage fees is unfair.

While support eventually corrected the error, these issues make AGL hard to recommend. Seek providers that offer clearer billing and let you avoid costly overages by throttling or waiting for renewal.

Well I moved from Telstra to AGL to save money I got a E-sim from you everything was fine until my phone broke and I had to get another phone. This is were the Trouble started. Basically long story short they could not get the E-sim reactivated I must of phoned them 50 times and every time I had to send through my passport and another form of ID… Read more

because the sim card was not working so I couldn't get the security code for them, and every single time I phone I would tell them I had to explain the situation to them, then they would still tell me to check my phone for the security code, I mean do they not listen.

I also I couldn't get on to my apple id because off this reason, so I was stuck with no sim no apple id, no phone whatsoever.

I spoke to mobile team and the specialist team no one could activate this sim card, this went on for about 3 months, I had 2 sim cards on the go. after about 3 months they finally got my sim card working because they finally sent out a physical sim for 1 day, after 1 day they cut my services because I didn't pay my mobile bill that I couldn't use.

So I had to cancel my service as I was sick to death with AGL I also cancelled my gas plan and anything else I had with then, they lost my mobile number I had for years as I moved to them with my mobile number.

no one cared for anything they did wrong.

The most appalling customer service I have ever experienced. Also: SLOW data speed – I lasted 40 minutes on this network, after being attracted to the 160GB offer for 40 dollars a month. Set up was fairly easy but I then noticed the deal was then reduced to 30 dollars a month. I called their outsourced customer service and after asking for the new price, a very defensive and extremely aggressive woman shouted me down and said that… Read more

the deal didn't exist and they couldn't help me, despite it being clearly advertised on the app and website. I asked to speak to her manager but she was almost screaming at me at this point, and I finally gave up and hung up.

The internet speed is appalling and I live in the middle of Melbourne.

I called back to cancel and was greeted by a much nicer man. I went back to Everyday Mobile.

Do not bother.

Great vale for money – Took up the 250gb large 4g plan. Great value. Plenty of data. Works well Show details ·  1

100 percent in reception memory – as above with all that AGL promised as no dropouts plenty of memory Show details ·  1

Package deal is an outright winner! – Have gone from another provider, gaining twice the amount of data and saving $40 a month over the family’s phones. Immediately gained an extra bar of coverage as well. Easy to keep track of day usage conveniently through the one app too. Show reply

AGL PLAN 100 GB – I have had this plan for around 5months and have not had any coverage problems Show details ·  1

Terrible Customer Service – I've been a customer for over a year. However, I have decided to switch to a different telco after I spent over 4 hours on hold. Than after 6PM the communication was terminated. If you can get in contact with a telco, there is absolutely no point in being a customer. Show details

Data usage – 1. Incorrect data usage count and no details can be provided to the customers. Only 50% usage alert, then no more. Seems AGL makes heaps of profits from the data boost. 2. Charge $10 per GB when exceeding the limit without any pre notice. And it cannot be turned off. 3. EXTREMELY, EXTREMELY, EXTREMELY poor customer service. The lady on the call… Read more

1300361676 was EXTREMELY rude from the start of call. It sounded like the whole world owes her. When I requested the details of the data usage, she asked me to "check the data usage on your mobile as per app". I said my average data daily usage tells it was impossible to exceed the limit, then she told me "everything is possible". Then she told me that "I've provided what you wanted and that is final....if there's none, I can't do anything else.".... 4. Don't deserve any Star ratings to be honest. 5. Not worth for the money.

This is perfect – Good service, fast, more data, really love deal. Recommended using AGL Show details ·  1

Great – AGL has reliable service and great value for your money Show details ·  1

Very good servic – So far all good I like AGL I have gas with them as well no drop out speed is ok Show details ·  1