AGL Mobile

AGL Mobile

 Verifiedagl.com.au
3.5

80 reviews · Statistics

PositivevsNegative
61% · 4929 · 36%
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Plan Type
  • Pre-Paid Sim Only (16)
  • Post-Paid Sim Only (33)
  • Post-Paid with Phone (2)
Value for Money
3.8 (55)
Customer Service
3.0 (51)
Local Reception
3.6 (48)
Transparency
3.1 (35)

Reviews

AGL Mobile80 reviews
annienguyen.annguyen
annienguyen.annguyen
  Extra Small Plan

Worst service. They try to trick customers

They advertised $5 month plan. I registered for my poor mum who somehow lost her wifi connections from home. They automatically put data into her plan and charged us. I rang them and advised to stop it but they continued add more data and charged us more. I cancelled their service right away. DO NOT USE them. $5 is unreal plan. Show details
AGL
AGL   DM   
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Tinashe
Tinashe
  Large Plan

The worse service

The world worse phone provider. Don't buy or join them people. AGL should stick to energy power Gas and electricity. Leave internet and phone to big guys. Very poor. I lost my mobile, order another one the guy helped me order wrong number, I have to wait another week to get another sim. To activate it like happy for bank loan takes me 48hrs. The platform of using chat messages it's better to closed it useless it take takes millions year to get help. Show details
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Ramon C.
Ramon C.
  Small Plan

Service itself is fine when works, but their customer service is beyond terrible

Absolute worst customer service I've ever experienced. The services themselves are fine when they are setup correctly and working, but if you require any kind of assistance you are in for a world of hurt. Absolutely useless. Hassles and delays trying to get a static IP on my Internet service. Hassles and delays trying to activate an eSIM for a new phone. MMS wasn't working initially. Just hassles. Show details
Value for Money
Customer Service
Local Reception
Transparency
AGL
AGL   DM   
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Ty_Parsons
Ty_ParsonsQLDSouth East Queensland, QLD26 posts
  Medium Plan
Value for Money
Customer Service
Local Reception
Transparency
AGL
AGL   DM   
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Dorothy Therese Locke
Dorothy Therese LockeNSWSydney Surrounds, NSW2 posts
  Verified Medium Plan

Easy to change and yse

Quick delivery of SIM card and quick changeover from existing provider so worked well and more economical. Show details ·  1
Value for Money
Customer Service
Local Reception
Deb
DebVICGreater Melbourne (Metropolitan), VIC5 posts
  Verified Extra Small Plan

Not bad for me

I was paying a lot more as a prepaid customer with another company, I don’t use a lot of data so this plan is great for me, the only thing is reception isn’t great in some place but that’s ok with me Show details ·  1
Value for Money
Customer Service
Local Reception
Maggie
MaggieVictoria2 posts
  Verified Extra Small Plan

Great plan for seniors!!

If you don't need lots of data - this plan is great ! Excellent price and unlimited calls and texts. Suits me perfectly! Show details ·  1
Philip Yeap
Philip Yeap
  Verified Small Plan

Very good mobile plan

Very efficient and professional in delivery of articles, news and videos. The cost is very reasonable. I am very happy with AGL mobile plan. Show details ·  1
Robert Stewart
Robert Stewart
  Verified Extra Small Plan

Cheap and good value

Basic plan offers value for money. I only use for calls and sms. Show reply
Raymond Bromley
Raymond BromleyWAPerth, WA
  Verified Extra Small Plan

Excellent mobile service

I was reluctant to move away from my mainstream telco service, but AGL is beyond my expectations. I highly recommend AGL Show reply
John Pearson
John Pearson
  Verified Small Plan

Good reliable service

Like the Optus service, don't like the paper billing process ! Show details ·  1
Value for Money
Local Reception
Transparency
Glenda Fisher
Glenda Fisher
  Verified Medium Plan

Better than expected

Extremely easy to swap from my other provider. Great value for money. Have experienced no problems. Show details ·  1
Value for Money
Local Reception
Transparency
John Sellens
John Sellens
  Verified Medium Plan

Good value

Good value. No problems. Would like to have the option to speak to someone in Australia directly if I need help. Show details ·  1
Value for Money
Customer Service
Local Reception
Transparency
Oskar Palma
Oskar Palma
  Verified Large Plan

100 percent in reception memory

as above with all that AGL promised as no dropouts plenty of memory Show details ·  1
Rod
RodQLDSouth East Queensland, QLD7 posts
  Verified Large Plan

Package deal is an outright winner!

Have gone from another provider, gaining twice the amount of data and saving $40 a month over the family’s phones.
Immediately gained an extra bar of coverage as well.
Easy to keep track of day usage conveniently through the one app too. Show reply

Questions & Answers

Mick C.
Mick C. · AGL Mobile

Hi AGL, is there an indication of what month next year international roaming will be available, as I'm considering moving over to a Telco that does provide international roaming? I was with Aldi Mobile previously and they provided it. I might just move over back to them, and then swap back when I get back from overseas. Are there any swapping limits with telcos? Thanks Mick C.

Frank
Frank · AGL Mobile

My concern is the reliability and coverage in 4655. I need a strong signal in this area and I would also like to use my own number. Can we test the service without switching my number over at this point?

Deb
Deb  

I used my own number, the only time I don’t have good service is when I go into an area where mountains are around me ( in a gully) which I’m ok with, other than that the service is ok,

Dorothy Therese Locke
Dorothy Therese Locke  

AGL uses Optus so if you get a good signal with Optus in your area it should be fine. We are far away from you so cannot tell.

AGL
AGL   DM   

Hi Frank, Unfortunately, we do not do test runs, if you are wanting to join us you will need to port your mobile number over. You can see our coverage here: external link

Sandy
Sandy · AGL Mobile

Do AGL mobiles work overseas yet? I was told AGL mobile plans were expecting to be useable overseas by Christmas last year. I got caught-out last year when I discovered my phone didn't work overseas, so I couldn't log into any of my accounts that required SMS verification. I'm going overseas in August, so unless it's up and running, I'll need to change mobile provider away from AGL.

AGL
AGL   DM   

Hi Sandy, I am very sorry that happened to you whilst you were overseas last year.

Unfortunately, we still do not allow roaming on any of our services.
We recommend buying a sim in the host country on a pre-paid basis.

Travel safe!
Harley

Sandy
Sandy  
KEJ
KEJ  
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Details

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CategoryMobile Phone Service ProvidersMobile Phone Service ProvidersMobile Phone Service ProvidersMobile Phone Service Providers
Network UsedOptusOptusOptusOptus
International Roaming Offered YesYesYesYes
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Contact info for AGL Mobile

  • ABN: 74115061375

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