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AHM (Australian Health Management)

AHM (Australian Health Management)

2.1 from 222 reviews

See the Best Health Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
43
4 star
14
3 star
5
2 star
18
1 star
142

Cody

CodyGreater Melbourne (Inner), VIC

  • 2 reviews

Shonkiest health insurance policy

published

First up the basic product doesn't cover anything, absolute nothing as everything is excluded which renders the policy useless. They will promise discount, but will never apply them. Has happened to us 3 times. Steer well clear of them.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Claim MadeYes
Claim ApprovedYes
See all answers

Can't claim on benefits, expensive AHM private insurance

published

With AHM 3 years++. Paid more to the AHM than the benefits I'll get. It's hard to claim back especially if the providers have no HICAPS machine. Although there are HICAPS services, some providers that provide service such as orthotics, health and management, etc are still unable to swipe member card for the payment which ends up with out of pocket money first. In my case, I ended up UNABLE to claim back the out of pocket money although I've been asking the AHM customer hotline first. AHM service is full of hypes. In my final opinion, why must you stay with AHM private insurance when you can't claim the benefits??

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
AbbeyR

AbbeyRSouth East Queensland, QLD

  • 2 reviews

Great service & benefits

published

AHM is our first private health insurer and so far I'm really happy with them. We chose the extras cover and it's been so beneficial to us. I discovered them through compare the market and their prices were great for what we were after. The staff have been friendly and onto it whenever I've ever needed anything. Would definitely recommend .

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeCouple
Claim MadeNo
Book AgainYes
See all answers
Sarah W.

Sarah W.South East Queensland, QLD

Theft of a health fund

published

My account has been cancelled but they keep taking the direct debit!! I spoke to someone on the phone weeks ago about this, listen to your phone recordings... Give me my money back!

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedNo
See all answers

Dez

DezGoldfields, WA

Great

published

Have been with the since 2017 but have only used my extras cover this month for dental. So easy saving me hundreds of dollars. Swipe yr card then pay the remainder. Low fortnightly payments for my whole family. Would definitely recommend!!!

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeFamily
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2019
Claim ApprovedYes
See all answers

Mishy

MishySouth East Queensland, QLD

  • 7 reviews
  • 1 like
  • Verified customer

A Long time client

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers

ScottyB

ScottyB

  • 2 reviews
  • 1 like

AHM = Another Healthcare Mafia

published

I switched to AHM as my HCF plan was beginning to get expensive for a large family. Straight away cards were late in being issued, then payments for basic dental started getting refused. I barely use this health fund and their cover ceases. I would strongly advise against using AHM or any of the Medibank associates - they are only in it for the money. Changed back to HCF.

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeFamily Extension
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedNo
See all answers

Suz

SuzGreater Melbourne (Outer), VIC

  • 2 reviews

Would be zero for price and cover if possible

published
Value for Money
Plan CoverageHospital Only
Coverage TypeCouple
Claim MadeNo
See all answers
Lillie M.

Lillie M.Sydney, NSW

Very poor.

published

Very poor service.

I had a very disappointing call with their customer service today.

That staff don’t care, the information they give is never accurate and it’s not worth the money to be quite honest.

Don’t waste your time with them.

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeSingle
Claim MadeNo
Book AgainNo
See all answers
David S.

David S.Greater Melbourne (Inner), VIC

Polite but no empathy. Incomplete service and coverage.

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim ApprovedYes
See all answers

Francesca

Francesca

  • 3 reviews

Only Health Insurance Company to use

published

I have been with AHM since 2014 and they have always given me exactly what I wanted for the most competitive price. The customer service is of the highest quality and any questions get answered within the first point of contact, all reimbursements happen quickly and my cover suites all my needs. My family and friends are all coverted to AHM as you can't get any better.

Value for Money
Transparency
Customer Service
Plan CoverageAmbulance Only
Coverage TypeCouple
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2019
Claim ApprovedYes
See all answers

Art Hurwitz

Art HurwitzSydney, NSW

  • 29 reviews
  • 19 likes
  • Verified customer

Comprehensive policy that’s perfectly tailored to my needs

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time<1 week
Claim DateApril 2019
Claim ApprovedYes
See all answers

Leaves out information and calls it simple

published

Purposely leaves out information to just so the "simple bits" when they're really just being dodgy. Couldn't even claim on extras because they weren't expensive enough according to an amount that can only be found when making claim and not when purchasing

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeSingle
Claim MadeNo
Book AgainNo
See all answers

Courtney

CourtneyHunter Region, NSW

Do not do it!! Wish I could give negative stars!!

published

Absolutely crap service... No assistance from the "customer advocacy services" Pam... I would not recommend this insurance company they certainly do not care about people and their health......... all money driven...

question for everyone.

1. can you tell me your phone number from 5 years ago?
2. can you tell me who the name was that you spoke to when signing up to the service?
3. can you advise what day you called to set up your policy?

if you don't know the answers to these questions there is a good chance that you will not be receiving the right cover and if have an issue they won't assist you at all!!!!!!!! Cancelling my policy straight away!!!!!

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
Book AgainNo
See all answers
TANYA

TANYAMetropolitan Adelaide, SA

  • Verified customer

AHM Unprofessional Texts Sent

published

Not very professional sending this to my young daughter who is on my policy. Perhaps the wording should be kept private not hidden from parents. It’s pretty sneaky and my young daughter seemed confused by their message sent to her mobile.

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeFamily
Claim MadeNo
Book AgainNo
See all answers
Gold Coast Mum

Gold Coast MumSouth East Queensland, QLD

Braces cover for children, AHM get it so wrong

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeYes
Claim Resolution Time2-4 weeks
See all answers

Josh

JoshGreater Melbourne (Metropolitan), VIC

more like Awesome Health Management

published

So far so good! Great service experience when joining and between the Hoyts Date Night and No Gap Dental offers i have already made back a lot of the cost of joining.

Claim MadeYes

Scammers and unreliable/ money hungry health insurance company!

published
Value for Money
Customer Service
Plan CoverageExtras Only
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2019
Claim ApprovedNo
See all answers

Worst customer service EVER!!!

published

I contacted AHM for a quote for Health Insurance. After reviewing our current insurance and comparing these, we decided to stay with our current insurer. AHM was notified of this, but they then chose to send a cancellation to our current insurer!!! (Imagine if any of our family needed urgent medical care!!!). It was only a few weeks later that a dental claim didn't process that I phoned up current insurer to discover this...... Very wrong of ahm to cancel our current insurance!!!!! Avoid at all costs!

Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
Book AgainNo
See all answers

Patricia

PatriciaSydney, NSW

  • 2 reviews
  • 1 like

Receipts - Worst Service - Avoid this company - 0 star

published
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo

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Questions & Answers

Joan Fidzewicz

Joan Fidzewiczasked

My membership number is 39362015. Joan P Fidzewicz Am I covered for Eye Lazer Surgery?

No answers

Japay B.

Japay B.asked

I went to hospital few weeks ago for which I have been mailed invoice recently from the hospital. I have insurance with AHM and I m not really sure where to visit to complete the payment as I cannot find any AHM center around western Australia in google. Please help me to sort out like where i should approach apart from online. And how can i apply for medical card? Thank you

No answers

Praew P.

Praew P.asked

What to do when you’ve been asked for an audit? I cant find most of my receipts, does this mean I have to pay them back? Just because I’ve been with them for almost 3 years and never made a claim. Had recent claims, but now they requested for my receipts.

No answers

Get an answer from our members

Details

CategoryHealth Insurance
Contact Number 13 42 46
Email Address info@ahm.com.au
24-Hour Phone Contact No
Online Live Chat Yes
Other Insurance Types Offered Life and Travel

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