AHM (Australian Health Management)

First up the basic product doesn't cover anything, absolute nothing as everything is excluded which renders the policy useless. They will promise discount, but will never apply them. Has happened to us 3 times. Steer well clear of them.

With AHM 3 years++. Paid more to the AHM than the benefits I'll get. It's hard to claim back especially if the providers have no HICAPS machine. Although there are HICAPS services, some providers that provide service such as orthotics, health and management, etc are still unable to swipe member card for the payment which ends up with out of pocket money first. In my case, I ended up UNABLE to claim back the out of pocket money although I've been asking the AHM customer hotline first. AHM service is full of hypes. In my final opinion, why must you stay with AHM private insurance when you can't claim the benefits??

AHM is our first private health insurer and so far I'm really happy with them. We chose the extras cover and it's been so beneficial to us. I discovered them through compare the market and their prices were great for what we were after. The staff have been friendly and onto it whenever I've ever needed anything. Would definitely recommend .

My account has been cancelled but they keep taking the direct debit!! I spoke to someone on the phone weeks ago about this, listen to your phone recordings... Give me my money back!

Have been with the since 2017 but have only used my extras cover this month for dental. So easy saving me hundreds of dollars. Swipe yr card then pay the remainder. Low fortnightly payments for my whole family. Would definitely recommend!!!

I switched to AHM as my HCF plan was beginning to get expensive for a large family. Straight away cards were late in being issued, then payments for basic dental started getting refused. I barely use this health fund and their cover ceases. I would strongly advise against using AHM or any of the Medibank associates - they are only in it for the money. Changed back to HCF.

Very poor service.

I had a very disappointing call with their customer service today.

That staff don’t care, the information they give is never accurate and it’s not worth the money to be quite honest.

Don’t waste your time with them.

I have been with AHM since 2014 and they have always given me exactly what I wanted for the most competitive price. The customer service is of the highest quality and any questions get answered within the first point of contact, all reimbursements happen quickly and my cover suites all my needs. My family and friends are all coverted to AHM as you can't get any better.

Purposely leaves out information to just so the "simple bits" when they're really just being dodgy. Couldn't even claim on extras because they weren't expensive enough according to an amount that can only be found when making claim and not when purchasing

Absolutely crap service... No assistance from the "customer advocacy services" Pam... I would not recommend this insurance company they certainly do not care about people and their health......... all money driven...

question for everyone.

1. can you tell me your phone number from 5 years ago?
2. can you tell me who the name was that you spoke to when signing up to the service?
3. can you advise what day you called to set up your policy?

if you don't know the answers to these questions there is a good chance that you will not be receiving the right cover and if have an issue they won't assist you at all!!!!!!!! Cancelling my policy straight away!!!!!

Not very professional sending this to my young daughter who is on my policy. Perhaps the wording should be kept private not hidden from parents. It’s pretty sneaky and my young daughter seemed confused by their message sent to her mobile.

So far so good! Great service experience when joining and between the Hoyts Date Night and No Gap Dental offers i have already made back a lot of the cost of joining.

I contacted AHM for a quote for Health Insurance. After reviewing our current insurance and comparing these, we decided to stay with our current insurer. AHM was notified of this, but they then chose to send a cancellation to our current insurer!!! (Imagine if any of our family needed urgent medical care!!!). It was only a few weeks later that a dental claim didn't process that I phoned up current insurer to discover this...... Very wrong of ahm to cancel our current insurance!!!!! Avoid at all costs!