I haven’t lodged a claim yet and quite a new member (joined June 2020) and had an increase in my premium last October and this coming April! It’s outrageous! This upcoming increase even removes some of my current coverage which is really disappointing — paying more for less coverage. Will probably get a new insurance!!

Been a member for almost 5 years and wish I had joined them earlier. Through several major health issues including heart surgery they have been wonderful with no problems at all.

My late husband and I joined Westfund many years ago. He has since passed away but I find Westfund very easy and pleasant to work with now that I am on my own. They pay my claims promptly, answer my telephone queries successfully and I feel comfortable knowing they are there for me in the event that I have a serious and large claim. I know I can trust Westfund.

Well done Daniel! I rang up for a quote and was very pleasantly surprised at the friendly and informative information he provided. If only we had more customer service representatives like him in the world.

Like all private health funds, they charm you to submit your hard earned money to buy their policy. It all sound clear and explicit in the claims table, and acceptable. When it comes to a claim the real hidden conditions that have not been disclosed come into effect. I causes frustration having discussions with call centre staff. It is disappointing and I might have to continue searching for a fund that covers my needs. I hope that I know now all the questions to ask before closing the deal.

The policy is just right for us. It's easy to deal with Westfund no hoops to jump through. Just straight forward and excellent rapport with the staff. They are very considerate towards our need.

Great value for money. Excellent service. Fabulous cover for all of our family members. Having health cover is expensive, but we certainly get the best out of it every time we need it. We have no complaints and would recommend this fund to anyone.

I shopped around for the best plan at the best price. Westfund has them. Also excellent customer service and it is so easy to make a claim using the App. I would not go to any other fund now. I have recommended Westfund to others. Please look up the products and compare the prices for yourself.

Westfund is the best private health I’ve belonged to in over 50 years and will never change because of value for money, plus the staff are always courteous, polite and professional

I hardly give good reviews but when I do, I mean it!

Have been with Westfund for a about a year and switched to another private insurance. Nonetheless, I still consider Westfund has the highest industry standards with superior customer service that I have never experienced elsewhere (amongst all other provide health insurance companies).

There are indeed lots of room for improvement from their internal technical perspective, but they are always trying their best and their support team is so approachable.

Highly recommend west fund not only because of their cheaper premium costs but for their high-quality customer services you will receive.

Every time I have had to call it’s answered quickly and the query is handled immediately. My EP (Exercise Physiologist) says it is the best rebate she has ever seen!!

So I've recently discovered that I may need cancer testing and likely treatment but not to worry those ridiculous dollar signs before me is why I got private health insurance.
... Nope I'm on my own not an ounce of remorse either after I reminded them how serious this was still nothing so I said fine you've lose a client all I got was
"pffft bye then."
At least I've got enough in my super to cover the funeral costs so my parents have one less thing to stress over.

We have just transferred to Westfund, going through a Fund comparison. Wanting to make sure we had the best cover for "us". Our previous fund was comparable, the consultant pointed out some benefits Westfund had, that our fund didn't and did the transfer very easily. Wonderful Daniel did the Welcome call. AWESOME guy. Extremely helpful, pleasant and convinced me I'd made the best decision. Westfund is working for Australians and I couldn't be happier we've transferred.

My husband joined WestFund in the late 1970's and I have been a member since the mid 1980. Over the years we (now I) have compared other health funds but always found that WestFund offer the best product & service for cost. WestFund have always met our health needs and costs. Last week had my eyes tested to update my old reading glasses and found not only was I able to get 2 pairs of glasses but there was not out of pocket costs to me and I received them within 7 days time. All the staff, no matter what department have always been polite and very helpful with any & all queries or claims. Fantastic Customer Service, am staying with the best.

My phone call with a query about joining was answered promptly. Daniel was so helpful and friendly. He went out of his way to help me get the best deal. Very happy.

Westfund is a very professional organisation. Staff are competent and display great Customer Service skills. Claims are processed quickly and if ever there is an issue, it is dealt with immediately. Westfund is value for money!

My wife and I have been with Westfund for over 20 years. Never a problem with a claim, always the best service. I've checked out other funds non came close, one even told me, stay where you are. My plan is Classic Gold, I'm certainly staying with Westfund. Brian Tomlinson

I have been with westfund for decades and have always enjoyed great service, very competitive rates and total honesty .
I highly recommend westfund to everyone needing healthcare cover at a fair price

I've been with Westfund for over 10 years now. Every so often I shop around to make sure it's still good value for money - it is! The customer service staff are always very courteous and very helpful.