Westfund Health Insurance

We have recently switched to Westfund after several years with another health fund. We chose Westfund as they had very competitive rates and offered a few extras that other funds do not, such as no excess on day surgery, and we were also able to add our 22 year old son on the same policy. I have called them on two occasions and both times the phone has been answered promptly (I have not been put on hold) by an Aussie who totally understood by queries and could resolve them immediately. On one occasion, Sarah even phoned me back to reassure me everything was in place for the transfer. Very happy with the product and service so far!

Westfund have always provided great service and support - whether dental, optical or insurance wise - and especially when my husband developed cancer. The Mackay team helped me out with sincere empathy.

I have been with Westfund for over 20 years. From the beginning they have been exceptional with their service and support. When you are under duress and stress and ring Westfund, their sensational staff make each and every call to them leave you feeling like you are the most important person in the world. I have never shopped around for cheaper prices advertised in the media, because when your with the best, you stay with them.

Very happy with their hospital policy (I always shop around each year to ensure I'm getting value for money) - have been with them now for a number of years. Their call centre customer service is wonderful - you don't wait long to speak to someone and whoever you get is professional and keen to help. Well done!

I have been with Westfund since 1968, beginning in Lithgow. I have never felt the need for change, the best system when it comes to the "gap payments" and the many extras on offer.
Never once in this time have we had any difficulty with claim lodgment.
Great value for the freedom we receive.

I joined Westfund in June for their Top Hospital cover and added the extras later into it. I haven't used the hospital yet and only used it for my glasses which was straight forward. I had called them a few times asking questions about my cover, every time the wait was minimum and they answered my questions in details and I was very happy. I still yet to need the hospital and I hope I don't get disappointed by that either.
My only recommendation at this point is, they should have a flexible date for their direct payment. At the moment is 1st of every month, I asked if I can have 5th to 5th and they said their system only supports 1st to 1st.

My family have been with Westfund for over 30 years and we have never had any problems with coverage or refunds.
The staff are always friendly and efficient AND they know the product.
Highly recommended *****

Westfund are so easy to deal with. Give them a call and they can help and answer any questions your have. They are easy to make a claim. We have been with westfund for over 9 years. I would recommend them to any of my friends and family

Exceptional value, exceptional service, exceptional products, exceptional care! I am so pleased that I swapped over to Westfund. I have felt like a valued customer from day one. I have been with the fund for several years now and cannot believe however efficient and professional they are. For the first time ever I feel like I am getting real value from a health fund. Highly recommended AAA+++

When I phoned for help and information I was treated as intelligent and valued with immediate action taken to address my particular needs, delivered with kindness and a total working knowledge of the organisation. The rest of the questions under are not related to my very long term membership and approach made to staff just today only.

Yes my Policy is very well suited to my needs.
My claims were dealt with extremely promptly and finalised within a couple of days. Now into my second year. I have numerous phone conversations with Westfund and every time they have answered my questions fully.

Have been a member for 19 years and always found them to be very efficient and very quick with there claiming process. There policys are great value for money!!! and how do you put a price on your health. You get what you pay for. I would recommend to anyone out there looking for great value and excellent service.

I am looking to switch the health insurance and based on the reviews and the plans available, Westfund got me interested.

I couldn't find the detail of the sub-limit items on General Dental. So I made an enquiry via email. The response I got was so vague, it helped me to made up my mind to take my business elsewhere.

Ideally they should've provided me the sub-limit on the common dental items in that plan, which would have given me some indication on what benefit I would get.

Located in AUSTRALIA!! Never rushed on the phone when i call. We're in SA, and never have any issues with find preferred suppliers. Happy to support an Aussie group .. not for profit either

Great coverage
Excellent service
Compete with prices
I have been a member for a number of years and never anything but happy with the service and products.
Contact is welcome by phone, things dont have to be submitted online .

Since being recommended to and joining Westfund, we have had fantastic service and assistance from the staff at Westfund. We initially saved $1,600 in the first year compared with our old fund, with even better benefits and have been with Westfund for at least four years. Last year my husband had a fall in a country town, landing in a country regional hospital with a spiral fracture of his right femur, which necessitated two weeks stay there prior to him being transferred back home by air. One of the best helpful benefits enabled me to pay for my motel accommodation while we were in the region unexpectedly.

Love the vitamin benefit as well, and was reminded by the staff today to claim it, as I had forgotten that it was there.

Their customer service is non existent, they care about collecting premiums not their customers. When it comes to claiming members benefits they give customers the run around. Then when you question it they become very defensive and rude. Im very disappointed and disgusted by the treatment Ive received from this health fund after having been with them for years and paid a lot of hard earned money. The time that i need to claim they start hiccuping, its not right!