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AIA Australia Life Cover
TerenceSouthwest, VIC
- Life Cover
- Verified customer
Disgusting service by AIA and broker
Just want to warn everybody to take a serious look at your financial advisors and the companies that they place you with
Here is my short story dealing with AIA insurance and ####
( I will name the financial advisor firm in the coming days)
For several years I was sold income and life insurance this year as my renewals approached they withdrew the funds on the 29/4/2020 for a policy that was due on the 7th May.
I decided I wanted my money back and emailed them on the 30th Aril 20202 explaining to return my funds, as I wanted to use t...Read more
4 comments
HI Phoebe
Thanks but now the service and reply"s gotten worse its pushed to 90 days and your letter head is at the top AIA Insurance
you can track me down via my details and advisor if you cared ... Read more
Today (1/6/2020) i checked to see if the money AIA insurance had taken, was returned only to find that not oly was the money not returned they STOLE another $4548.33 from my account on the 29th May 20... Read more
20 AIA couldnt help me when i called them at 6pm on there help line and just said i see you have lodged a complaint HERE is my complaint you took money on the 29th of april i asked you to refund it you havent you gave me lies and excuses saying Covid was delaying things and 1 month later on the 29th May you took another $4548.33. your a pack of theives AIA INSURANCE. i now wish i never ever dealt with the Find Group of Companies or AIA INSURANCESimilar opinion? Write a review on ProductReview.com.au!
brett H.Richmond-Tweed, NSW
- 7 reviews
Is this even legal?
I asked for my premium type to be changed from “stepped” to “Optimum” retrospectively. Not to change the policy, just the premium type. Iselect managed to have it changed, even though I’m on claim now.iselect knew I was on claim, and told me that my being on claim was on their computer screen. My file with iselect now has a note that a salesperson can’t answer questions, and I had to wait 2 days for a Manager to return my call.
AIA I have now sent me:
1. A quote signed off by AIA’s Retail Insurance Chief, on letterhead, in PDF format;
2. A co...Read more
3 comments
Well. Apparently the change to premium type HAS gone through.
“Good morning Brett,... Read more
Thank you for your email. I can assure you that all our quotes do go through quality checking so that once you have received it, it must be honoured on our end. I can see Tyler has already sent the endorsement letter and a policy premium projection has been received. If there is anything you need further please don’t hesitate to ask. If you have any further questions, please feel free to contact our office on 1800 333 613 or email infohub@aia.com Have a lovely day. Kind Regards,” Name removed I replied: “ Thank you for this confirmation that my premium type change IS going ahead and IS retrospective and that the premium prediction chart will be honoured (subject only to reasonable changes and such increases to premium reflect any other policy AND represents standard increases). Regards” Name removedClose to 100 views.
If 100 people view this each week, does it make it more difficult to sell the product?
Update re premium type change.
From February, AIA have charged me premiums at the rate indicated in the “premium projection” they sent me. The document which supported and reinforced the quote signed... Read more
off by Pina Sciarrone (Retail Insurance Chief, therefore management so I will name her) AND the confirmation of change to premium type AND an email assuring me that the quote had to be honoured.Similar opinion? Write a review on ProductReview.com.au!
Sweet G.South East Queensland, QLD
- 4 reviews
Worst ever policy Diamond life
annual payment $5399 , paid it every year for 12 years. the agent said i will get $5,000 back every year till i reach 100 years old. the agent did not tell us she gets $2,100 comission in first year and $100 every year for next 5 years. Then now after 12 years i find out i do not recieve $5,000 every year . but only $2750 every year. !!! now i have paid around $63,000 in total for past 12 years and if i decide to end the policy i get back only $50,000 . yes i got riped off hard and my hard earn wage for past 12 years gone.!!!!!!!
2 comments
When will government step up and penalise such agents and policies. because it was 12 years ago and i was pretty young and trusted the agent.
AIA A.AIA Australia
Hi Sweet G,
This is not good to hear! We've sent you a private message to get more information from you, that way we can pass the feedback on to our team.
Kindest,
Phoebe - AIA Australia
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
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InderpreetMetropolitan Adelaide, SA
Unexpected rise in monthly premiums
Got life cover just 2 years ago. Advised that premium is fixed upto 75year age and it will rise by 5% as cover will also rise by 5%. But 1st year they raise 8% and this year 35% cover raised by 5% only. Sending emails, trying to get any answer on phone but nothing is happening. Going to cancel the cover after paying huge amounts for last 2 years. wastage of money. Not recommend to anyone.
3 comments
AIA A.AIA Australia
Hi Inderpreet, we appreciate you getting in touch. We'd like to chat this through with you but, first we'll need a little more information. We've sent you a private message. Thank you
Still waiting for your reply
AIA A.AIA Australia
Hi Inderpreet, we tried to contact you on 7 January, Monday and left a voicemail. We've sent you a private message to confirm your contact details.
Thank you
Similar opinion? Write a review on ProductReview.com.au!
Lucy Van PFrenchs Forest
- 33 reviews
- Life Cover
- Verified customer
Aia Once They Have You Premiums Just Skyrocket
They get you in with affordable premiums, then once they have you, they just jump 20/60/ now over 100%, knowing they had you hooked in less than FIVE YEARS. Its robbery i need to get out!!! Dont be sucked into "honeymoon" initial premiums. One can assume this practice speaks volumes about how they will likely settle a claim when the time comes?!
Similar opinion? Write a review on ProductReview.com.au!
Gary AyreGreater Melbourne (Metropolitan), VIC
- 6 reviews
Monthly premium increase over 60%
As a 63 year old, annual premium increases are expected, although as a long time customer (over 10 years) it is hoped that this may count for something. In November 2017 my life insurance needs were renegotiated to a more acceptable premium level, including joining AIAVitality (currently Gold status). In the 15 months since, the premium has increased by 61%. I have since spoken to 5 representatives (roughly 1 per weekl), all of which have provided firm undertakings to provide premium breakdowns and to revert with solutions to address the massiv...Read more
e premium hikes. So far (after over a month), there has not been one response - no phone call, e-mail - nothing. It seems the issues facing the industry, such as the outcomes of the royal commission, were not shared with this company. "Honeymoon rates" are available on the internet fo this company it would appear as new client premiums are much cheaper than existing client premiums. Self insurance seems the only answer.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
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AIA A.AIA Australia
Hi Terence,
This is not good to hear! We've sent you a private message to get more information from you, that way we can pass the feedback on to our team and further investigate your case.... Read more
Kindest, Phoebe - AIA Australia