Good at rejecting claims !
My Mother was diagnosed with High Grade Type B Lymphoma Cancer. She was on a visitor visa and our claim was rejected on the ground of pre-existing condition though doctor had mentioned it isn't possible for a High Grade Lymphoma patient to survive for a period of 8 months with it. It just a scam in the name of Visitor cover which is a pre-requisite to enter Australia. I will never suggest anyone to travel here after this nightmarish experience
So like many I'v been affected by COVID having to take a cut in pay to ensure everyone in our company has a job. This being said I'v had to put on hold my policy over the past six months. Today I requested to put it on hold a further 3 months as we have been told we will only go back to full pay in the new year. When I called I was told that AU will need to cancel the policy as I can only put it on hold for six months. So stupid that in this tough environment you will burn a customer who has paid on time for years and is going through tough times over a couple of months. Pathetic
- Verified customer
Misleading No Gap Dental Service - What A Lie!
Australian Unity advertised on their website: "Australian Unity's No Gap Dental service offers members with eligible cover preventative dental treatment at no out-of pocket cost (up to your yearly limit)."
I visited Randwick Dental, which is part of their No Gap Dental Network, for cleaning and had to pay $172 out of $288 when my annual limit is $500. This is an outright lie and deceptive business advertising.
I was with Bupa before and when Bupa says no gap dental, it literally means no gap dental and I paid $0!
This is terrible and unacceptable Australian Unity. That is not how Australians do business.
Australian DisUnity!!! Premium increase better justified being spent on improving the customer service team
I experienced what could be described only as terrible customer service from this company. I was gobsmacked for someone who works in the industry this is no way to treat a new potential now former customer.
I only joined two days ago and took out a policy for my partner. I helped her set it up.
Everything was not explained clearly. They made my partner pay them $250 for her premium to commence two days ago when we had a Medicare dated letter and needed to submit the rebate form which we had to fill out the operator said. With these documents t...
Unable to get any meaningful information on how to claim for expenses.
Trying to claim for a hospital cover. After decades of them taking premiums - no problem with that, trying to get information about how to claim somehow is not available on their web site. Booking a call for a specific time to discuss is not honoured. Makes me wonder if there is a specific policy to delay claims as much as possible.
Terrible customer service
I called up to cancel my policy 3 weeks ago. I had been waiting 3 weeks for a refund, never told I would be receiving a cheque until I called up for the third time. When I received the cheque I went to deposit it at my post office only to be told it cannot be deposited as it didn’t have my full name on it. What a waste of time. Fast to take your money but a hassle to get a refund. Would not deal with them again.
Solutions team unresponsive
Needed to call them three times in one day for simple account reactivation which was promised but not delivered , on hold 40 mins each time . solutions team unable to resolve.. ok if you have a few hours to waste everytime you need to deal with them.
Are they only playing at being a health fund
Just joined up and got hit with a litany of nonsense.
1. I found they shortchanged me 2 days on the first month's payment
2. Charged me for the Gov rebate I am entitled to upfront and now I have to get it back.
3. They gave me an old membership no I had when I was with them a couple of years ago and now I cant register a new account or get into the old one.
4. They sent my welcome pack to the wrong email address - twice
5. Their chat is "not available"
6. I emailed them and asked that someone who knows what they are doing call me back to sor...
No covid compassion after 15 years of being a client
I have been with Australian unity for 15 years, when covid hit, my pay was decreased to 60% and the only way I could afford to pay our rent without putting it on hold, was to stop my health insurance.
After changing jobs and going back to my old salary, I tried to start back up with Australian Unity only 4 months later, aswell as bringing my wife on, hoping they would have some sort of understanding for waiving the waiting time after being with them for so long, but no, I have had to go back to 0, starting up like a new client who has never ha...d an insurance plan in their life. Then there was another misunderstanding where I can distinctively remember the person on the telephone saying I could claim dental cleans and physio right away, but after trying to claim physio I can’t, apparently can only claim chiro with no waiting period, I think that is pretty rough. I thought Australian unity would of been somewhat compassionate in these tough times... obviously not.
Cancelled on me without notice
I was phoned by Australian Unity to update my bank details. Completed this and then got a email saying they had cancelled my insurance. No request and no notice! Next minute I just get an email saying your insurance is cancelled. Brand new customer just signing up.
Refuse to pay and Incompetent
I have been with Australian unity for 18 years. Rarely have I had to use health insurance. I tried to claim for a procedure and they have paid a total of $171.20. This is after I was told on 2 separate occasions l would be covered prior to the procedure. I have spoken to 3 different representatives today and been given 3 different amounts they have supposedly paid. Been given 3 different reasons why and told the whole lot has already been paid. They even tried to say they paid the medicare schedule fee. Totally incompetent. Then tried to bribe me with a $150 visa card to stay with them. NOPE!! I'm out.
give me strength
we changed provider because Australian unity no longer worked with a hospital close to our home. It's been 2 months and they still refuse to send the documents to make the change. I rang yesterday on hold for 2 hours was misinformed and was told it was the new providers fault that the changes hadn't been made. Back to the new provider who emailed me proof that Australian unity was as fault . rang then again they said that they correspond via post not email but if I wanted the paper work they would email it to me to forward to the new provider a...nd that it would be done by end of day yesterday. I haven't received the email and my husband is of to hospital tomorrow with no cover. we were told that Australian unity now had resumed their relationship with Knox Hospital and I would have gone back but not now.
Sold incorrect insurance for 2 years
I was encouraged to sign up to Australian Unity Overseas Visitor Health Insurance on moving out to Australia on a Temporary Skills Shortage Visa from the UK. I feel that we were provided incorrect information by Australian Unity about this appropriate cover for us. We have subsequently paid thousands of dollars for an insurance policy that provided us with no additional cover than the reciprocal medicare cover we were already paying for. I would not trust the advice given by this company.
If you want your health compromised, then Australian Unity is the way to go.
I have been with Australian Unity for six years and I have so many issues when it has come to claims, having them paid correctly and being provided clear accurate information. For the past 2 weeks I have spent 2 hours or more each day on the phone. I have been prevented from being able to use my benefits and it is deliberate. I now have 2 weeks of recorded calls, emails and break downs on my end. The only way to stop the cycle of this is to get on a train in the middle of a second wave of a serious pandemic. I need an answer. Unless you ca...n get a straight answer as to what you will be covered for, my advice is stay away. Sadly I don't need the stress and anxiety or risk I am going to be exposing myself to, but it is the only option I have left. I have also made an application to VCAT, but that too will take time. Read other reviews they support what I am saying.
- Verified customer
A useless health insurance company
I joined Australian Unity (AU) insurance for over 17 years. Recently, I requested for the suspension of my membership due to the pandemic. I couldn’t use my health cover due to the providers (dentist and eye care) unavailable. AU took over three months to get back to me after which I followed up with them at least twice. They do not allow the suspension of my membership.
AU told me that they are still offering insurance coverage during the pandemic and it isn’t their fault that their providers were unavailable during this time. Any customers...would disagree. It is NOT Ok for an insurance company to take customers’ money and at the same time cannot provide any service. AU sent me a letter requesting for an annual payment. After I have made the annual payment, they reverse/ delay their decision on the rate increase. I felt being cheated and my annual payment "trapped" with AU. There should be a Royal Commission into the misconduct of Health Insurance Companies, especially on this company.
My husband and I were also members for 40+ years.But we left on June 1st because you told us our 3 closest private hospitals were no longer going to be covered by you. On a phone call to your office I was told there was no way this could change.Hopefully our new provider will be more professional.
- Verified customer
Australian Unity no agreement with Healthscope Hospitals
I have been with Australian Unity for well over 40 years. Have always been more than happy. No agreement with Healthscope leaves me with no Private Hospital near me. How can other smaller funds negotiate satisfactory agreements and AU not? I have been hoping and praying that they would come to the table but as the 14 June draws near am left with no alternative but to look elsewhere. How many members are they willing to loose? I wish I could give them a minus rating for poor business acumen.
Australian Unity is cancelling its agreement with Healthscope - 30 year plus customer no more.....
Below is an email I received to day from AU. Wish I could give a 0 star rating.
Private hospital benefits at Healthscope Hospitals
Australian Unity is committed to providing members with private hospital cover that represent the highest quality and best value. To meet this commitment Australian Unity has agreements with over 500 private hospitals across Australia. One such agreement is with Healthscope Hospital Group, an operator of 42 private hospitals. Regrettably, we have been unable to reach agreement with the Healthscope Hospital Group on...
I cancelled during the cooling off period. One email, 5 phone calls and nearly 6 weeks later I still have not seen any of the $890.46 refund due within 3-5 business days.
High Payments, Little Service
I have made regular payments for platinum service to Australian Unity for years. My doctor requested a blood test be performed while I was in hospital to gauge the severity of a chronic illness I suffer from, and I was later told, after a drawn out, bureaucratically mind boggling process that Australian Unity did not cover me. Their advertising reads, "Platinum hospital is the highest level of hospital cover we offer and popular with those looking for complete piece of mind." What I received was expensive form of nothing.
Questions & Answers
Please explain! If I have, say 6, identical procedures at the same time on my lower back but in different places (treating chronic nerve damage) why do you only cover the cost of ONE NOT SIX procedures, leaving me $500 + out of pocket? Does that mean - if I break both my legs in the identical position as a result of a (say) car accident, you only pay for the treatment/repair of ONE leg?
Cat F.Australian Unity Health Insurance
Thanks for the question, I'd like some further details so I can look into this for you. Please reach out to us at firstname.lastname@example.org or 13 29 39 so we can follow up.
I want to purchase health insurance for my 74 year old healthy father coming to visit us ( 600 visa), I wonder if Australian unity will cover major emergencies that are unpredictable like a car accident or fracture or a heart attack?
Cat F.Australian Unity Health Insurance
Hi Lola, thanks for the question.
We offer a range of covers for overseas visitors and we can include things such as heart conditions and bone fractures.
To find out which level of cover would best suit your father, please call us on 13 29 39.
Can someone tell me why my mother in laws overseas cover has gone up 15% this year and 25% last year? I have had top overseas cover since January 2014 with aus unity and it started off at $290. It is now $591! This is a massive strain on our budget. My salary hasn't doubled in that period that's for sure!
Cat F.Australian Unity Health Insurance
Thanks for getting in touch. We understand that any increase is difficult. Our premium increases are heavily regulated so everyone has equal access to health insurance. We’re happy to help with a Health Cover Check if you call 13 29 39 to assess if your mother in law is on the right cover.
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