Australian Unity Health Insurance

For what you pay for health insurance you certainly get your money's worth with AU. They are competitively priced and the call centre staff are very helpful. I have been with AU for 14 years and feel safe being insured through them. I highly recommend Australian Unity Health Insurance. Show details ·  1

The worst you can get in Australia. My wife spent a year on it and was cursing my decision each time I had to claim anything. There is no clinic in Australia that knows this health insurance, which means every time you have to upload your receipts online with proof to claim anything. Show details

Highly recommended… if you enjoy jumping through hoops and dealing with headaches when making a claim. I initially submitted my claims in July last year, including invoices with all the correct information - my details, provider details, item numbers, service dates, and proof that I had already paid the full amount upfront. A few weeks later, I… Read more

received an email asking for details I had already provided. Due to time constraints, I wasn’t able to follow it up immediately.

In February this year, I resubmitted the claims. After a lot of back and forth, the claims were finally approved. However, despite the approval, I never received any benefit payment at all. Only later did I discover that the payment had been made directly to the providers instead of reimbursing me, even though I had already paid the full amount upfront. As a result, I am still out of pocket and have not received a single dollar from my approved claims.

When I asked them to resolve the issue, especially if they wanted to retain me as a customer, there was very little effort to assist. Instead, I was told to contact the providers myself to arrange refunds, leading to even more unnecessary back and forth.

I am extremely disappointed with this experience. My claims were approved, yet I never received the payment I was entitled to, and resolving the issue has been unnecessarily difficult and frustrating.

I have been with Australian Unity for about 30 years and I find this fund, in comparison, to what I have heard and been told, to be the best of all the health insurance funds available. Top marks AUF… Happy Member Anne V Show details ·  2

I have always found Australian Unity provide the best cover for health care. Their staff are exceptionally, polite and happy to answer any enquiry. Despite having changed my cover today, they were very supportive. Show details ·  1

This review hasn't changed since last interviewed. I have no issue with this company as they have always been most accommodating in whatever I asked. Pleasant & eager to help. Might do some rival companies good to take note. No question. Australian Unity Health Insurance is the best in my opinion. Glenda Hill. Show details ·  1

I recently changed healthcare providers from HCF which I was a member 50-52 years ago, I quit. Rejoined some 25 years ago and HCF kept changing the goal posts not communicating changes of no longer covered services. Last straw was they cancelled our cards without sending us new ones so when we presented at our Dentist which we both usually have to… Read more ·  1

pay about $80 each HCF denied our claim and we had to pay out $880 right before Christmas. I asked for a comparison of Health Funds and a lovely young man explained everything to me regarding joining Australian Unity so I signed up immediately. It's a bonus to speak to someone representing their Company who treats you like you mean something to them as a client. Very impressed.

I am a long term Australian Unity member and have changed my policy to suit my needs. I feel that the advice and information I have received on each occasion has been helpful and accurate. Show details ·  1

One of the most frustrating experiences I have ever had with a company! My simple request was to transfer my extras insurance to another company and keep the Hospital cover. I have made numerous phone calls and sent email after email and now they have informed me that they have cancelled my whole cover! I couldn't have made myself any clearer. I can only imagine what they would be like to deal with if there was a disputed claim. Show details

⭐ 1-Star Review – Australian Unity Health Fund ⭐ I strongly do not recommend Australian Unity Health Fund based on my experience Their service is deeply frustrating and often feels worse than not having insurance at all. ⚠️ Major Issues Experienced: • Terrible customer service – rude, unhelpful staff who often can’t answer basic questions and… Read more

make you repeat your issue multiple times.Resulting in escalating to the Private Health Insurance ombudsman. • Long wait times and poor communication – waiting for callbacks or email responses that never come, or responses that provide no real help. • Claims mishandling – claims are frequently processed incorrectly, take ages, or get denied without clear justification.Quotes do not get approved- we have verified 3 times in the last two years that a service and hospital are approved with our cover only to be rejected by the service provider and hospital that they DO NOT accept AU customers. *** Increase in charges with decrease in benefits and coverage recurring each year. *** Following our cancellation in December we received an invoice, text message and email stating we were to pay up to March 2026 for an additional $579.00, despite being fully paid up for the last 15 years - many calls and emais were sent and they finally admitted it was an error and not monies were required • Website and systems are clunky – online portal often doesn’t work properly, making simple tasks frustrating or impossible.Often is offline or does not click through after logging in.

Overall, dealing with Australian Unity Health feels like a constant struggle with bureaucracy, unclear processes, and poor support. For the price paid, the service and responsiveness fall far below expectations.

Just be aware they ask you set up direct debit at signup but send cheques as refunds when you move to another provider. Perhaps they are relying on ppl not banking the cheques due to inconvenience. Giving 3 stars as I cannot comment on their actual claims, not sure if they are also paid via bank cheques lol Show details

Recently underwent T/K Replacement Surgery whilst under Aust Unity Health Plan. Benefits covering Op were outlined in writing plus offer of aftercare such as Physio and Home Assistance which I took advantage of and was so vital to my recovery. Thank you so much Aust Unity Show details ·  1

Since joining Australian Unity we have never been happier with a Health Insurance Fund. The staff on the phone are very knowledgeable and were able to answer all my queries. I can highly recommend Australian Unity. Show details ·  1

we find we are getting value for our money when all insurances are continually increasing. when we have made a claim it has always moved through quickly and hassel free. Show details ·  1

I have been with Australian unity for 15 years. I believe my policy is good value. It's easy to set up and has great benefits. When logging a claim, it is always resolved quickly. If there are any questions you can always call and be assured of speaking to a knowledgeable and helpful assistant. Show details ·  1

I had a problem not receiving a rebate due to my card stating it had expired. This was not the case and the Service used possibly made the error. My claim was solved over the phone with a very professional person from Australian Unity. I received good service. I have been with Australian Unity for over 50 years. Show details ·  1

I have been with Aust Unity for several years & never had cause to complain. The staff members I have encountered were , without exception, polite & willing to search further if required. Show details ·  1

Health insurance is a nightmare and difficult to navigate but the team at Australian Unity are friendly and helpful, professional and knowledgeable. I've been with Australian Unity for 8yrs and regularly revise and compare my policy with others on the market but I'm not aware of anything else that better suits my needs. While there might be room for improvement, I recommend you check them out. Show details ·  1

Polite, helpful and thorough. Always solves my queries. Thankyou I have been with you since 1967 since a girl when you were a.n.a in moonee ponds. My parents started me up then. I am grateful. Thankyou and keep up the good work. Show details ·  1

Have been with Australian Unity for my Health Insurance for more than 15 years. I have to say: the service provided from the other end of the phone calls have been always professional and easy to understand. Online access is easy to use as well. Show details ·  1

I didn’t wait long on the phone staff member was polite spoke clearly and answered all questions and gave more information that I didn’t know I needed Thankyou Show details ·  1

We had to contact Australian Unity 3 times to get an Extra's rebate and are very cranky: 1) first we lodged an Extra's Claim on the website (no payment after 7 days and NO tracking number for us to check the progress of this claim); 2) so we lodged another Extra's Claims on the website; and 3) emailed CustomerService at australianunity.com.au … Read more

4) [Name Removed] replied saying, no rebate for 2 services provided on the same day;

5) [Name Removed] reply was SHOCKING, because we had emailed him 2 invoices relating to services provided on 2 DIFFERENT DATES (ie his reply demonstrated that he didn't even read our email, and his explanation was absolutely rubbish;

6) so we spent more time emailing [Name Removed] to CHECK the different dates and invoice numbers;

7) Really PATHETIC customer service, wasting a lot of our time;

8) Surely, your staff members should be trained to check the invoice number and invoice dates as part of processing all claims;

9) NEVER EVER USE this insurer, they are very happy to grab your money but make you jump through hoops to claim your benefits!;

10) we will definitely NOT renew our annual insurance policy with Australian Unity and will absolutely do everything we can to make sure ALL our family and friends NEVER EVER sign up with Australian Unity;

11) Management should save money by sacking Michael and all processing staff and simply use Chat GPT Agents to read and process claims now. I am sure AI Agents will be able to distinguish the different dates and invoices numbers.

12) I have used AI Agents to transcribe text in PDFs, JPEGs and many other file types to Excel with close to 100% accuracy. The money saved from replacing [Name Removed] and your claims processing staff, could be used to reduce our premiums and make Australian Unity more competitive.

13) No customer should have to contact you THREE TIMES, to get the rebate which we are entitled to.

I have been a member since the 1980s and I have never had any problem at all with Australian Unity and I regard them as being onside for me and my husband's health at every stage of our lives. Show details ·  2