Australian Unity Health Insurance

I got confusing answers from different phone support personnel about what my insurance covers for dental surgery. When I finally decided to terminate my account and change my insurer, they made me feel so uncomfortable. Its only when I told them, that I am distressed and I do understand what I am doing because I work in healthcare is when he started to do what I have been asking him to- terminate the account. No one cared to ask how can they help me. Overall, caused lots of frustration, received so much inconsistent advice and unprofessional staff.

Just received a message stating that my current policy is being cancelled and surprise, surprise - replaced with a more expensive option. Same price per quarter now as the policy I previously downgraded from to current after their first rate hike, no additional benefits or options, just more outlay.
I'd rather pay the government levy than hand another cent over to this bunch of shysters!

This is the crap health insurance ever had.... They are the robbers. Charging money to suspend a account too. I will never use this health insurance again in my life.

All other health insurance companies list what you'll get back. But AU will only say certain amounts per item. Everyone else give 60% back on dental. AU wouldn't tell me, just told me to go get work done and claim it to see what my return is. Went and got a $360 for 2 small cavities which were listed as 2 item codes.. AU only gave $108 back (30%) and only listed 1 item code. Only paying back half that other funds pay is weak. I will be going back to NIB. I am not paying $1200+ per year to be short-changed by this fund.

I purchased what I was told was top hospital cover with no gaps to pay, just the yearly excess. I confirmed this with the company and the hospital before admission. On discharge I was presented with a nearly $3,00.00 bill for hospital accommodation. It took me a year to pay this off. I tried resolving this with the company, the hospital and even the ombudsman, but apparently what they are doing isn't illegal!?!

It is a rip off. We were on auto debit and they decided to raise our monthly fee without informing us. We now pay each month manually & they are increasing the fees again without informing us. We have had a case number that has not been resolved in 4 weeks now after they told me it would be resolved within 48 hours. They wrote to us stating that a procedure my husband was having would be covered by them. We lodged the claim and now they tell us to go through Medicare.

Australian unity is one of a handful of health insurance companies who charge the same rate for single parents as families. Penalising those who can least afford it. To make matters worse, they kept ringing me to bring me back and after 3 months they have still failed to send the required transfer paperwork to my new provider.

Terrible experience with customer rep, called 6 times and was given different answers each time. They made claim process extremely difficult because they want you to give up. My meniscus injury was accident but they chose not to cover the excess because they deemed it not accident.(not sure how you could intentionally torn the meniscus).
My first ever surgery and it will be my last dealing with Australian Unity ever! Arrogant rep, terrible service!

I have been waiting on a claim to be paid since February. I cannot speak to anyone that can help me. I am extremely stressed and concerned and each time I call the waiting times to talk to someone are so long. Emails are not answered - I don’t know where to go to get this sorted

I have one word to describe AU customer service: Woeful
If you do not support online insurance cover upgrades and redirect customers to call your service line then you might want to actually offer people just that - service. After being put on hold twice I hung up. Never to return.

I wanted to cancel my mum's budget overseas visitor cover, tried calling them so many times, they never answer phones!!! and emailed three times and still no response. Very poor service!!!!

It’s impossible getting a hold of them when you need to make a claim and when you do is still a very complicated process. The app won’t even make you process claims either.
Name and cover type of my cover was changed without asking for permission, I’ve received an email about it when it was all done. Although I still pay the same amount monthly. I’ve recently had to have surgery and considering what I pay per month, level of cover was close to not worth it, it more than a month ago and I still haven’t been able to make a claim despite attempting to call 3 times already

I have made the phone calls several times over two months regarding the overcharge, every time they said it is ok, they will refund me, but never happened. However, for the next month, they over charge me again and again, which is ridiculous.