Australian Unity Health Insurance

I got overseas insurance then i found it doesn't cover for visa’s subject to provide health insurance. Its so silly not covering for the one who has to get that. Not recommended at all

Had their insurance for a year. Its expensive but I had extras and stiff so hey understandable right? I was told numerous times that I was covered for things then told I wasn't after the fact. Their complaints team are rude and unapologetic. After an hr on hold, a msg to them on fb and a call back I was told my cover was cancelled and that I'd receive confirmation. I haven't received any confirmation so no idea if it's cancelled. Avoid like the plague, their customer service is worse than telstra.

I was told one thing by iSelect and then found out I am not covered by Australian Unity for pre existing conditions. I made it very specific about the terms regarding this and was issued by iSelect that despite what is in the policy brochure we were covered. We are not so I am cancelling the policy. Stay

Stay away from this health insurance. I am being charged even after asking to cancel the policy. It has been a nightmare getting the refund sorted.
PS. 0 Stars but had to select one

I suspend the policy of my visiting mum here in oz and paid everything then after a month they send me an invoice that i need to pay $361. Stay away from this health insurance.

I got confusing answers from different phone support personnel about what my insurance covers for dental surgery. When I finally decided to terminate my account and change my insurer, they made me feel so uncomfortable. Its only when I told them, that I am distressed and I do understand what I am doing because I work in healthcare is when he started to do what I have been asking him to- terminate the account. No one cared to ask how can they help me. Overall, caused lots of frustration, received so much inconsistent advice and unprofessional staff.

Just received a message stating that my current policy is being cancelled and surprise, surprise - replaced with a more expensive option. Same price per quarter now as the policy I previously downgraded from to current after their first rate hike, no additional benefits or options, just more outlay.
I'd rather pay the government levy than hand another cent over to this bunch of shysters!

This is the crap health insurance ever had.... They are the robbers. Charging money to suspend a account too. I will never use this health insurance again in my life.

All other health insurance companies list what you'll get back. But AU will only say certain amounts per item. Everyone else give 60% back on dental. AU wouldn't tell me, just told me to go get work done and claim it to see what my return is. Went and got a $360 for 2 small cavities which were listed as 2 item codes.. AU only gave $108 back (30%) and only listed 1 item code. Only paying back half that other funds pay is weak. I will be going back to NIB. I am not paying $1200+ per year to be short-changed by this fund.

I purchased what I was told was top hospital cover with no gaps to pay, just the yearly excess. I confirmed this with the company and the hospital before admission. On discharge I was presented with a nearly $3,00.00 bill for hospital accommodation. It took me a year to pay this off. I tried resolving this with the company, the hospital and even the ombudsman, but apparently what they are doing isn't illegal!?!

It is a rip off. We were on auto debit and they decided to raise our monthly fee without informing us. We now pay each month manually & they are increasing the fees again without informing us. We have had a case number that has not been resolved in 4 weeks now after they told me it would be resolved within 48 hours. They wrote to us stating that a procedure my husband was having would be covered by them. We lodged the claim and now they tell us to go through Medicare.

Australian unity is one of a handful of health insurance companies who charge the same rate for single parents as families. Penalising those who can least afford it. To make matters worse, they kept ringing me to bring me back and after 3 months they have still failed to send the required transfer paperwork to my new provider.

Terrible experience with customer rep, called 6 times and was given different answers each time. They made claim process extremely difficult because they want you to give up. My meniscus injury was accident but they chose not to cover the excess because they deemed it not accident.(not sure how you could intentionally torn the meniscus).
My first ever surgery and it will be my last dealing with Australian Unity ever! Arrogant rep, terrible service!