My Mother was diagnosed with High Grade Type B Lymphoma Cancer. She was on a visitor visa and our claim was rejected on the ground of pre-existing condition though doctor had mentioned it isn't possible for a High Grade Lymphoma patient to survive for a period of 8 months with it. It just a scam in the name of Visitor cover which is a pre-requisite to enter Australia. I will never suggest anyone to travel here after this nightmarish experience

So like many I'v been affected by COVID having to take a cut in pay to ensure everyone in our company has a job. This being said I'v had to put on hold my policy over the past six months. Today I requested to put it on hold a further 3 months as we have been told we will only go back to full pay in the new year. When I called I was told that AU will need to cancel the policy as I can only put it on hold for six months. So stupid that in this tough environment you will burn a customer who has paid on time for years and is going through tough times over a couple of months. Pathetic

Australian Unity advertised on their website: "Australian Unity's No Gap Dental service offers members with eligible cover preventative dental treatment at no out-of pocket cost (up to your yearly limit)."
http://www.australianunity.com.au/health-insurance/cover/find-a-health-care-provider/gap-free-dentists

I visited Randwick Dental, which is part of their No Gap Dental Network, for cleaning and had to pay $172 out of $288 when my annual limit is $500. This is an outright lie and deceptive business advertising.

I was with Bupa before and when Bupa says no gap dental, it literally means no gap dental and I paid $0!

This is terrible and unacceptable Australian Unity. That is not how Australians do business.

Trying to claim for a hospital cover. After decades of them taking premiums - no problem with that, trying to get information about how to claim somehow is not available on their web site. Booking a call for a specific time to discuss is not honoured. Makes me wonder if there is a specific policy to delay claims as much as possible.

I called up to cancel my policy 3 weeks ago. I had been waiting 3 weeks for a refund, never told I would be receiving a cheque until I called up for the third time. When I received the cheque I went to deposit it at my post office only to be told it cannot be deposited as it didn’t have my full name on it. What a waste of time. Fast to take your money but a hassle to get a refund. Would not deal with them again.

Needed to call them three times in one day for simple account reactivation which was promised but not delivered , on hold 40 mins each time . solutions team unable to resolve.. ok if you have a few hours to waste everytime you need to deal with them.

I was phoned by Australian Unity to update my bank details. Completed this and then got a email saying they had cancelled my insurance. No request and no notice! Next minute I just get an email saying your insurance is cancelled. Brand new customer just signing up.

I have been with Australian unity for 18 years. Rarely have I had to use health insurance. I tried to claim for a procedure and they have paid a total of $171.20. This is after I was told on 2 separate occasions l would be covered prior to the procedure. I have spoken to 3 different representatives today and been given 3 different amounts they have supposedly paid. Been given 3 different reasons why and told the whole lot has already been paid. They even tried to say they paid the medicare schedule fee. Totally incompetent. Then tried to bribe me with a $150 visa card to stay with them. NOPE!! I'm out.

I was encouraged to sign up to Australian Unity Overseas Visitor Health Insurance on moving out to Australia on a Temporary Skills Shortage Visa from the UK. I feel that we were provided incorrect information by Australian Unity about this appropriate cover for us. We have subsequently paid thousands of dollars for an insurance policy that provided us with no additional cover than the reciprocal medicare cover we were already paying for. I would not trust the advice given by this company.

My husband and I were also members for 40+ years.But we left on June 1st because you told us our 3 closest private hospitals were no longer going to be covered by you. On a phone call to your office I was told there was no way this could change.Hopefully our new provider will be more professional.

I have been with Australian Unity for well over 40 years. Have always been more than happy. No agreement with Healthscope leaves me with no Private Hospital near me. How can other smaller funds negotiate satisfactory agreements and AU not? I have been hoping and praying that they would come to the table but as the 14 June draws near am left with no alternative but to look elsewhere. How many members are they willing to loose? I wish I could give them a minus rating for poor business acumen.

I cancelled during the cooling off period. One email, 5 phone calls and nearly 6 weeks later I still have not seen any of the $890.46 refund due within 3-5 business days.

I have made regular payments for platinum service to Australian Unity for years. My doctor requested a blood test be performed while I was in hospital to gauge the severity of a chronic illness I suffer from, and I was later told, after a drawn out, bureaucratically mind boggling process that Australian Unity did not cover me. Their advertising reads, "Platinum hospital is the highest level of hospital cover we offer and popular with those looking for complete piece of mind." What I received was expensive form of nothing.