Please note Aim Home Services is now operating as Brissy Carpet Cleaners.
"Cleaned" my bond right out of my pocket
I found your level of professionalism and disagreeable nature to handle my landlords displeasure with the level of work performed to be rather uncomfortable. The bond cleaning service turned out to have an appropriate title, as I did not receive any bond on leaving my past rental.
The worst carpet clean & customer service I've ever had
I could write a review as long s my arm, but I am going to keep it short and sweet - I paid for a bond carpet clean, they removed NOTHING I am sure they just wet the carpet, I had to pay for new cleaners to come in and re-do the entire carpets. The cleaner, Cameron, was rude and aggressive to the point the property manager commented on it and kept an eye on the apartment. When I rang up to speak with someone they have been absolutely rude, disregarded every comment (when I commented on the aggression they infact tried to allude to me being raci...st by interpreting his accent as aggressive, which I was completely offended by as it had absolutely nothing to do with his accent but rather his choice of words, tone and general demeanour) then after I sent photographic before and afters of the capet when theyd done in and then the new cleaners had done it to show what a terrible job they'd done, the response via email was "it would have cost you more to do that job anyway and you're not getting a refund" - didn't even bother addressing or signing off. TERRIBLE.
rip off - stay away
I booked a full bond clean for today, they were supposed to ring me when on their way which they didn't, lucky i had left a back door unlocked. then they rang me to charge me an extra $200 for the cleaning of the house which they considered not in good condition, trust me it is, plus another $50 to clean the microwave and the dishwasher, plus $50 per blind. So their "professional" cleaners can't do a bond clean in 8hours, this is a joke! I haven't seen the carpets yet but expecting the worst! and obviously because I refused to pay extra they ar...e not guaranteeing their work, no surprise here but from reading other reviews I guess it wouldn't matter anyway! Highly disappointed for loosing my time and money on a business doing false advertising and dishonest.
Damaged the property
These guys did such a shoddy job. The windows, bench tops, tiles and walls were still filthy.
On top of that the cleaner managed to knock a golf ball sized hole in the dry wall of the master bedroom.
I'm currently in the process if getting my money back for the repairs costs I had to foot.
Used this company which is also called Aim Property Solutions... Was quoted $405 for a two bedroom house and was charged the full amount prior to the clean. After spending an hour and half there they called and said it would then cost an extra $150. When I asked them to stop what they were doing and I would pay for the time they had already spent at the property I was told I wasn’t entitled to any form of a refund whether partial or not and that they would then charge by the hour. Their work was then not gaurenteed. They were rude and the quality of work that they had completed was appalling. Please don’t risk it, try another company!
SCAM - Do not hire!
I used this companies services under one of their many other operating names Aim Property Solutions. I have never received poorer service in my life. These guys operate under approximately 10-15 different operating names (and that's just what I found by googling their phone number) all offering similar cleaning services. We commissioned a full bond clean and paid in advance however upon inspecting the house we found that floors weren't swept, floors weren't mopped, carpets weren't vacuumed, oven wasn't cleaned and the list goes on. The cleaners...even left the front door open when they left (luckily I lived on 3rd floor of apartment building). I lodged a complaint with Office of Fair Trading who, after a couple of weeks informed me that the company failed to respond to any of the repeated attempts to contact them.
Scam company: Did not finish work walked off the job.
Hired this business for bond cleaning. They did not do everything on the list and made many excuses why things could not be done. The real estate went with them second time and no proper cleaning equipment and even got into an argument with the agent and then walked off the job. Did not even use a ladder to clean the fan just bent it over on its fitting used a dry cloth with no chemical.
When we complained they made lots of excuses and even had the audacity to have a go at my wife's English on the phone.
I cannot understand how they oper...ate as a business. We emailed them and I am willing to discuss with the owner/director on how this business can be improved. No replies or anything. We should have read the reviews and should not have paid first. I never knew this would happen and I thought sham businesses were shut down years ago. I am surprised it hasn't been on today tonight etc. This business operates Aim property solutions, guardian property solutions, brissy carpet cleaners and I think a couple more. They need to be shut down immediately.
AIM ARE A SCAM, AVOID AT ALL COSTS
These guys are perhaps the shonkyiest operation I have ever had the misfortune of dealing with. They use a fake website “Brisbane Bond Cleaners” to take bookings and a non-refundable deposit. Then the nightmare begins. They will say anything to get the booking. Then do not turn up at appointed time. They tell you that carpet cleaning is included, then charge it as an extra, and because you’re on the hook and out of time at the end of a lease, they know they have you by over a barrel. Avoid, AVOID, AVOID!
These people are dodgey as - really expensive too - just had a nightmare experience having to deal w
I booked Aim to do an exit bond clean - they gave me the quote and told me how good they were and how they guaranteed their work, so I paid them in advance. Later that night I got SMS messages and a phone call from the cleaner who was going to do the cleaning. She complained that she would not be able to get there at 7:30 as agreed but could only make it at 5:00am or 9:15am. I said 9:15 would be fine. She complained that the quote I had been given was too low and I should pay more. The next morning the cleaners met me at the house at 9:15 and t...old me they were not prepared to clean the house unless I paid an extra $120 .. I told them they should take it up with their employers as I had already paid the quoted price for the job. The cleaners refused to start work. I rang the manager who told me the business owner had said unless I paid extra the work would not be done. They refused to put me through to the business owner. These scumbags had me over a barrel and were demanding more money before they would start work. I told them I thought it was disgraceful they would do that. The cleaners left. I had to ring around to get someone in at an hours notice and, luckily, I found a business called "We Clean" who sent a guy over in less than an hour and who did an excellent job working non stop for 8 hours and charged me $300 instead of the $400 plus the con men at Aim were demanding. Do not use Aim, they are unethical and dishonest. When I called Aim to ask why they would not honour the agreement we had, and that I had paid for in advance, I told the manager "you guys are shafting me" .. She replied "yes".
Worst customer service
Did not get to the cleaning stage with this company. After asking for a confirmation email on my booking twice and not receiving it i got on the phone the day before the booking and spoke with a manager who was patronizing and spoke over me. Refused to give me a chance to speak and tried to get me to pay for the service and ignored my concerns about their attitude towards customers. Ended up cancelling my booking and going with another company. I would rather go with a company who treat people with respect.
Pick these carpet cleaners! You won't be sorry!
This small business gives 5 star service. Prices are reasonable (with rewards for returning customers!) and the quality of the cleans exceeded my expectations. Both administration and cleaning staff are professional, friendly, knowledgable and responsive. Can't recommend highly enough for quality and value!
Will never use again- complete waste of money
I arranged for a bond clean upon vacating my rental premises. The cleaner turned up early only to tell me it would cost an additional $200 on top my $500 as he would next a second person (who sends ONE person to clean a 4x2 house??). Then I was told it may not happen until Monday when I was to hand the keys back or face an additional days rent charge. The Cleaner told me that two people would take 6 hours a piece thereby charging $54 dollars an hour (I'm in the wrong job honestly). The job was shoddy, no SPOT cleaning of walls was done, win...dows weren't cleaned on the outside (they told me later this was an additional charge!!), the window tracks weren't cleaned, nor where shower screens. The Cleaner said they needed to get into the grooves of the sliding security door so we took off the fly screen to accommodate only to come back and find that the cleaner meant he was only going to clean the grooves at his eye level and leave the rest. The garage apparently doesn't come as part of the house becuase it wasn't touched. We had to return to fix the mess and they refused to come back and answer calls from me stating that because I returned after they had to, any other mess was my doing. How do you dirty the house again when you are just cleaning the garage?!?! I will never use them again, it was a complete waste of money and now I'm fighting for my bond.
Complete waste of money
Nothing about this experience was good. They were entirely inflexible with times, only saying we could book 'am' or 'pm', nothing more specific than that. All email communication was very brief and uninformative.
They arrived and for $100 so far as we can tell the vacuumed and poured some bleach on the top of one side of the mattress. Stains still entirely present, and when we asked them about whether they were going to clean the other side, they said it only needed the one side cleaned despite it being a flip-able mattress and being equally dirty both sides.
In future I'd set a $100 note on fire and clean it myself for better results
DO NOT USE THIS COMPANY!
Bond clean was not completed properly and they had to renter the property to clean, they then charged us an additional $530 on top of the $450 bond clean, which I did not authorise them to do! I received an invoice from AIM, and I called up immediately to cancel the job which they said they would cancel. A week later I got an invoice saying I had to pay the full costs in 7 days or it's going to a debt collector (for a job they didn't even do!) they are now not replying to any emails we send. AND We had to pay another cleaner to clean the property again! we have still not heard back from them when we asked them to send an invoice that actually reflected the service that was provided. I am taking this matter further.
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Questions & Answers
We need to get two bedrooms carpet cleaned for bond refund / end of lease. Can you pls provide costing? It would need to be done late in the afternoon of Monday 8th September or first thing Tuesday 9th.
11 East St, Camp Hill Q 4152
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