Brissy Carpet Cleaners

Carpit & Mattresses Clean – Always provides a professional service no issues with booking or communication jobs always done to expectation. My technion this time was Matthew really professional, bubbly & friendly hope to get him again in the future.

Bond Clean – The clean was very poorly done, they convinced me to get walls washed, at extra cost, when they probably didn't need it. Extra money to sweep balcony. I had to get them to return to finish the job, after 6 hours of cleaning (2 bed + 1 Study apartment) They had missed shelves in shower, exhaust fan on oven, door skirtings, and much more. I… Read more

also had the carpet cleaned and requested a Flea treatment. They rang me about a stain in the bedroom, which they said would be hard to remove, which I knew. However they did not mention anything about a dog urine stain. So assumed the carpet would be properly cleaned. It wasn't. The building manager then charged me another $220 to get the stains out. When I went back to Aim Property Solutions, they implied it was my fault as I hadn't mentioned the urine stain and a different treatment was required, also the steam clean can activate the smell of urine! - who would know that, and why didn't the carpet cleaner tell me at the time

All a very unprofessional experience, I would highly recommend to stay away from this crowd.

This is the first review I have written, I feel I owe it to others out there, and will post this where I can

Shocking carpet cleaning service – Hired guardian for cleaning of carpets, the so called technician who arrived (after 3 delays over 3 days) was lazy said “he didn’t do stairs” very rude indeed. I had to help him with move some of the equipment The job was poorly done missed large areas of 2 bedrooms. After speaking to management I was appalled at how I was treated. The lady on the… Read more

phone was trying to blame me and hung up!!!

guardian carpets and pest also kown as various other companies for example - aim property solutions’ and ‘treday enterprises pty , brissy carpet cleaners, bug bandolits, Kristy Trede - Psychic & Soul Guide. Just read the comments and feedback below.stay clear of these scammers

Very Professional – Showed up on time, courteous, professional and did a great job at cleaning the carpet. A very good service. So job well done overall. Fair price too.

Excellent and professional experience – Moving into our rental the carpets were filthy and smelly. Clearly a vacate carpet clean was not completed from previous tenants. The results are brilliant! Stains, marks and smell, gone. The technician was on time, polite and professional.

Pick these carpet cleaners! You won't be sorry! – This small business gives 5 star service. Prices are reasonable (with rewards for returning customers!) and the quality of the cleans exceeded my expectations. Both administration and cleaning staff are professional, friendly, knowledgable and responsive. Can't recommend highly enough for quality and value!

Carpet cleaning at it’s worse and non existent customer service – Engaged aim property solutions to carry out a straight forward carpet clean, operators arrived with faulty equipment and no apparent knowledge of how to use the equipment. When works were “complete” it was obvious large areas hadn’t been touched and those areas that had been were still not clean...reported to aim customer care line within the… Read more

stated 72 hours and provided supporting evidence in the form of photographers. To date, despite repeated follow ups I haven’t heard back from them....have paid another organisation now to complete works correctly

As per other advise on this forum...for your own sanity and bank balance....avoid this organisation as you will NOT get what you paid for and end up paying again to get the works completed correctly....

Guardian Carpets & Pest or Treday Enterprises – This company goes by a few names I have just found out so beware. They have just stained a $2500 rug and refuse to speak to me at all about it. They will not take a phone call. They have answered an email saying it is urine over the rug. It wasn't there before they cleaned it and a more reputable rug cleaners opinion is that this particular… Read more

material was left too wet for too long and stained. DO NOT USE. Be careful as they go by a few different names.

Can I give zero stars? – Hopefully you do a review search on aim property solutions and DO NOT BOOK them. Shocking cleaning job, property manager charged me for their cleaners to redo the job despite going back to make good. No response to request to pay the other cleaners bill. No such thing as customer care. Totally appalling people

Scammers under different names – Refuse to refund deposits cancelled well in advance - just silence! They are no longer registered according to office of fair trading and are also associated with other companies that are no longer registered ‘bond cleaning in australia’ ‘guardian carpets and pest’ ‘aim property solutions’ and ‘treday enterprises pty ltd’. Keep well clear.

BEWARE!! – Do not book with these people. They are a rip off and cannot clean to save their lives! I booked with them and I had to return to clean the property properly!

Bad experience with Aim Propert Solutions – Aim Property Solutions : I booked them to clean my two sofa chairs and 1 dining chair. My chairs were dirty and stained. The technician said it would come up brand new and i paid extra for stain removal. Neither sofa chairs came up brand new and the stain was faded but still noticeable. Their motto is 'you're satisfaction is our aim. That is not… Read more

the case. I provided them with photo evidence of my chairs and all they offered was a return job. I mean if they couldn't do it the first time...they do not guarantee their upholstery work either. I do not recommend them.

Rip off and scam! Honestly stay away – Horrible customer service and kept throwing in added fees. Like the place was to dirty which it wasn’t as we did a pre clean. I could write for an hour at the incompetence of these people.

"Cleaned" my bond right out of my pocket – I found your level of professionalism and disagreeable nature to handle my landlords displeasure with the level of work performed to be rather uncomfortable. The bond cleaning service turned out to have an appropriate title, as I did not receive any bond on leaving my past rental.

The worst carpet clean & customer service I've ever had – I could write a review as long s my arm, but I am going to keep it short and sweet - I paid for a bond carpet clean, they removed NOTHING I am sure they just wet the carpet, I had to pay for new cleaners to come in and re-do the entire carpets. The cleaner, Cameron, was rude and aggressive to the point the property manager commented on it and kept… Read more

an eye on the apartment. When I rang up to speak with someone they have been absolutely rude, disregarded every comment (when I commented on the aggression they infact tried to allude to me being racist by interpreting his accent as aggressive, which I was completely offended by as it had absolutely nothing to do with his accent but rather his choice of words, tone and general demeanour) then after I sent photographic before and afters of the capet when theyd done in and then the new cleaners had done it to show what a terrible job they'd done, the response via email was "it would have cost you more to do that job anyway and you're not getting a refund" - didn't even bother addressing or signing off. TERRIBLE.

rip off - stay away – I booked a full bond clean for today, they were supposed to ring me when on their way which they didn't, lucky i had left a back door unlocked. then they rang me to charge me an extra $200 for the cleaning of the house which they considered not in good condition, trust me it is, plus another $50 to clean the microwave and the dishwasher, plus $50… Read more

per blind. So their "professional" cleaners can't do a bond clean in 8hours, this is a joke! I haven't seen the carpets yet but expecting the worst! and obviously because I refused to pay extra they are not guaranteeing their work, no surprise here but from reading other reviews I guess it wouldn't matter anyway! Highly disappointed for loosing my time and money on a business doing false advertising and dishonest.

Damaged the property – These guys did such a shoddy job. The windows, bench tops, tiles and walls were still filthy. On top of that the cleaner managed to knock a golf ball sized hole in the dry wall of the master bedroom. I'm currently in the process if getting my money back for the repairs costs I had to foot.

cheating – we are cleaners working for this company mathew always learn ask extra hours when we go bond cleaning if customer refuse to demand extra hours company didn't give back deposit (booking deposit( now this company didn't give us our pay this company is joke jiten 0413772902

Stay away! – Used this company which is also called Aim Property Solutions... Was quoted $405 for a two bedroom house and was charged the full amount prior to the clean. After spending an hour and half there they called and said it would then cost an extra $150. When I asked them to stop what they were doing and I would pay for the time they had already spent… Read more

at the property I was told I wasn’t entitled to any form of a refund whether partial or not and that they would then charge by the hour. Their work was then not gaurenteed. They were rude and the quality of work that they had completed was appalling. Please don’t risk it, try another company!

SCAM - Do not hire! – I used this companies services under one of their many other operating names Aim Property Solutions. I have never received poorer service in my life. These guys operate under approximately 10-15 different operating names (and that's just what I found by googling their phone number) all offering similar cleaning services. We commissioned a full… Read more

bond clean and paid in advance however upon inspecting the house we found that floors weren't swept, floors weren't mopped, carpets weren't vacuumed, oven wasn't cleaned and the list goes on. The cleaners even left the front door open when they left (luckily I lived on 3rd floor of apartment building). I lodged a complaint with Office of Fair Trading who, after a couple of weeks informed me that the company failed to respond to any of the repeated attempts to contact them.

Scam company: Did not finish work walked off the job – Hired this business for bond cleaning. They did not do everything on the list and made many excuses why things could not be done. The real estate went with them second time and no proper cleaning equipment and even got into an argument with the agent and then walked off the job. Did not even use a ladder to clean the fan just bent it over on its… Read more

fitting used a dry cloth with no chemical.

When we complained they made lots of excuses and even had the audacity to have a go at my wife's English on the phone.

I cannot understand how they operate as a business. We emailed them and I am willing to discuss with the owner/director on how this business can be improved. No replies or anything.

We should have read the reviews and should not have paid first. I never knew this would happen and I thought sham businesses were shut down years ago. I am surprised it hasn't been on today tonight etc.

This business operates Aim property solutions, guardian property solutions, brissy carpet cleaners and I think a couple more.

They need to be shut down immediately.

AIM ARE A SCAM, AVOID AT ALL COSTS – These guys are perhaps the shonkyiest operation I have ever had the misfortune of dealing with. They use a fake website “Brisbane Bond Cleaners” to take bookings and a non-refundable deposit. Then the nightmare begins. They will say anything to get the booking. Then do not turn up at appointed time. They tell you that carpet cleaning is… Read more

included, then charge it as an extra, and because you’re on the hook and out of time at the end of a lease, they know they have you by over a barrel. Avoid, AVOID, AVOID!

Terrible – Hired for a bond clean. Paid in advance. Walls were still filthy windows dirty floors and carpets looked untouched, had to hire a second lot of cleaners to finish the job (whom did a perfect job). They could not even get my address correct in the morning!!

These people are dodgey as - really expensive too - just had a nightmare experience having to deal w – I booked Aim to do an exit bond clean - they gave me the quote and told me how good they were and how they guaranteed their work, so I paid them in advance. Later that night I got SMS messages and a phone call from the cleaner who was going to do the cleaning. She complained that she would not be able to get there at 7:30 as agreed but could only… Read more

make it at 5:00am or 9:15am. I said 9:15 would be fine. She complained that the quote I had been given was too low and I should pay more. The next morning the cleaners met me at the house at 9:15 and told me they were not prepared to clean the house unless I paid an extra $120 .. I told them they should take it up with their employers as I had already paid the quoted price for the job. The cleaners refused to start work. I rang the manager who told me the business owner had said unless I paid extra the work would not be done. They refused to put me through to the business owner. These scumbags had me over a barrel and were demanding more money before they would start work. I told them I thought it was disgraceful they would do that. The cleaners left. I had to ring around to get someone in at an hours notice and, luckily, I found a business called "We Clean" who sent a guy over in less than an hour and who did an excellent job working non stop for 8 hours and charged me $300 instead of the $400 plus the con men at Aim were demanding. Do not use Aim, they are unethical and dishonest. When I called Aim to ask why they would not honour the agreement we had, and that I had paid for in advance, I told the manager "you guys are shafting me" .. She replied "yes".

Waste $$$ – Nothing to recommend. Waste Money and time. Low quality and poor responsibility. My house manager Unsatisfied w their work!! Super expensive.

Worst customer service – Did not get to the cleaning stage with this company. After asking for a confirmation email on my booking twice and not receiving it i got on the phone the day before the booking and spoke with a manager who was patronizing and spoke over me. Refused to give me a chance to speak and tried to get me to pay for the service and ignored my concerns… Read more

about their attitude towards customers. Ended up cancelling my booking and going with another company. I would rather go with a company who treat people with respect.

2nd time - still as great as first time – This is the second time we have used this company, an ill be honest, very happy with them. Staff was amazing and really easy to talk to and get along with, flexible and just generally good people. I have no doubt we will be back again and again.

Will never use again- complete waste of money – I arranged for a bond clean upon vacating my rental premises. The cleaner turned up early only to tell me it would cost an additional $200 on top my $500 as he would next a second person (who sends ONE person to clean a 4x2 house??). Then I was told it may not happen until Monday when I was to hand the keys back or face an additional days rent… Read more

charge. The Cleaner told me that two people would take 6 hours a piece thereby charging $54 dollars an hour (I'm in the wrong job honestly). The job was shoddy, no SPOT cleaning of walls was done, windows weren't cleaned on the outside (they told me later this was an additional charge!!), the window tracks weren't cleaned, nor where shower screens. The Cleaner said they needed to get into the grooves of the sliding security door so we took off the fly screen to accommodate only to come back and find that the cleaner meant he was only going to clean the grooves at his eye level and leave the rest. The garage apparently doesn't come as part of the house becuase it wasn't touched. We had to return to fix the mess and they refused to come back and answer calls from me stating that because I returned after they had to, any other mess was my doing. How do you dirty the house again when you are just cleaning the garage?!?! I will never use them again, it was a complete waste of money and now I'm fighting for my bond.

Complete waste of money – Nothing about this experience was good. They were entirely inflexible with times, only saying we could book 'am' or 'pm', nothing more specific than that. All email communication was very brief and uninformative. They arrived and for $100 so far as we can tell the vacuumed and poured some bleach on the top of one side of the mattress. Stains… Read more

still entirely present, and when we asked them about whether they were going to clean the other side, they said it only needed the one side cleaned despite it being a flip-able mattress and being equally dirty both sides.

In future I'd set a $100 note on fire and clean it myself for better results

DO NOT USE THIS COMPANY! – Bond clean was not completed properly and they had to renter the property to clean, they then charged us an additional $530 on top of the $450 bond clean, which I did not authorise them to do! I received an invoice from AIM, and I called up immediately to cancel the job which they said they would cancel. A week later I got an invoice saying I had… Read more

to pay the full costs in 7 days or it's going to a debt collector (for a job they didn't even do!) they are now not replying to any emails we send. AND We had to pay another cleaner to clean the property again! we have still not heard back from them when we asked them to send an invoice that actually reflected the service that was provided. I am taking this matter further.

Very unreliable and lying staff – Do not use this business! Moving is already a stressful experience, trying to juggle removalists in between work & life. Organised to get a a clean a week in advance, received an email after making the booking which advised I would receive a confirmation text the day prior. The text never came. I called on the day to confirm and got the go… Read more

ahead. I organised for someone to drop their schedule and wait at my place to meet the cleaner (because I was working). Some random girl who I can't even understand calls 1 hour & 10 mins prior to booking to tell me I need to bring my mattress downstairs because from the apartment block to have it cleaned. I tell her that can't happen seeing an elderly person is waiting at the unit and they can't lift heavy items. Then I get a call 1 hour prior to the booking telling me someone is knocking and no-one is answering (no-one is there because I organised for someone to be there at the time I booked). Then 20 minutes later I receive a text to tell me the booking is cancelled because they don't have the equipment they need to do the clean. Are you serious I organised it a week ago! So then I call the person who is already driving over to my place to meet the cleaner and tell them to turn around. I asked to speak with a manager to express my dissatisfaction and was advised the manager would call me. Didn't hear a thing. I wouldn't use this company if you want reliability. Get someone you feel comfortable with it's not worth the run around just to save a few bucks.

Terrible Customer Service – I organised them to do a bond clean on my property and hide a key under my house for them. The cleaner called me and said the key did work, which I knew it did as I used it to get into the house the day before. So I told him a different way he could get into the house. When I returned later that day to inspect their job, the cleaner had left a… Read more

different key there with a key tag on it that had a different address written on it. So i rang and told them what had happened and they said they would get back to me. That never happened so rang back at the end of the day and they again said they would get back to me. Called again the next day and they said that was the key that was left, I said it obviously was a key for another job they had done so there is probably another person missing a key. They said you must of but that key there and we don't know what happened to the other key but they are not taking responsibility for it. There's no way anyone else moved the key as only the cleaner and I knew where it was and it was well hidden. Disgraceful Customer service and the lady on the phone was very rude and wouldn't listen to common sense.

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Really happy with Service and results – Very very happy !! My mattress looks brand new. The guy was very helpful about what to do for stains in the future. Fast efficient service and very happy with the results. Would definitely recommend

Perfect Servive – Excellent service from these guys!! The carpet technician [name removed] was very informative about the problems caused by pet urine not being treated correctly. Even though I paid more than the $99 special they had it saved the carpet from having to be replaced which when your renting is the best possible outcome! Thanks a bunch AIM and [name removed]!!