Please note Aim Home Services is now operating as Brissy Carpet Cleaners.
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Carpit & Mattresses Clean
Always provides a professional service no issues with booking or communication jobs always done to expectation. My technion this time was Matthew really professional, bubbly & friendly hope to get him again in the future.
The clean was very poorly done, they convinced me to get walls washed, at extra cost, when they probably didn't need it. Extra money to sweep balcony. I had to get them to return to finish the job, after 6 hours of cleaning (2 bed + 1 Study apartment) They had missed shelves in shower, exhaust fan on oven, door skirtings, and much more.
I also had the carpet cleaned and requested a Flea treatment. They rang me about a stain in the bedroom, which they said would be hard to remove, which I knew. However they did not mention anything abou...t a dog urine stain. So assumed the carpet would be properly cleaned. It wasn't. The building manager then charged me another $220 to get the stains out. When I went back to Aim Property Solutions, they implied it was my fault as I hadn't mentioned the urine stain and a different treatment was required, also the steam clean can activate the smell of urine! - who would know that, and why didn't the carpet cleaner tell me at the time All a very unprofessional experience, I would highly recommend to stay away from this crowd. This is the first review I have written, I feel I owe it to others out there, and will post this where I can
Shocking carpet cleaning service
Hired guardian for cleaning of carpets, the so called technician who arrived (after 3 delays over 3 days) was lazy said “he didn’t do stairs” very rude indeed. I had to help him with move some of the equipment The job was poorly done missed large areas of 2 bedrooms. After speaking to management I was appalled at how I was treated. The lady on the phone was trying to blame me and hung up!!!
guardian carpets and pest also kown as various other companies for example - aim property solutions’ and ‘treday enterprises pty , brissy carpet cleaners, bug bandolits, Kristy Trede - Psychic & Soul Guide. Just read the comments and feedback below.stay clear of these scammers
Carpet cleaning at it’s worse and non existent customer service
Engaged aim property solutions to carry out a straight forward carpet clean, operators arrived with faulty equipment and no apparent knowledge of how to use the equipment. When works were “complete” it was obvious large areas hadn’t been touched and those areas that had been were still not clean...reported to aim customer care line within the stated 72 hours and provided supporting evidence in the form of photographers. To date, despite repeated follow ups I haven’t heard back from them....have paid another organisation now to complete works co...rrectly As per other advise on this forum...for your own sanity and bank balance....avoid this organisation as you will NOT get what you paid for and end up paying again to get the works completed correctly....
Guardian Carpets & Pest or Treday Enterprises
This company goes by a few names I have just found out so beware. They have just stained a $2500 rug and refuse to speak to me at all about it. They will not take a phone call. They have answered an email saying it is urine over the rug. It wasn't there before they cleaned it and a more reputable rug cleaners opinion is that this particular material was left too wet for too long and stained. DO NOT USE. Be careful as they go by a few different names.
DO NOT USE - HORRIFIC SERVICE
Absolute scam!!!! Would give zero stars. Called me up the morning of the bond clean to 'renegotiate' basically needed an extra $100 or they wouldn't 'bond' clean would just 'do what they could'. Stated the oven and the bathroom needed more attention AND THEN sent me an invoice with "free oven clean". When I went to find my house keys turns out the cleaner had given them to "someone who said they were the property manager". They then asked me who my property manager and agent were as they would try and sort it out......avoid this company like the plague!!!!! Apparently they are well known by estate agents as being an absolute scam who regularly change their name!
Can I give zero stars?
Hopefully you do a review search on aim property solutions and DO NOT BOOK them. Shocking cleaning job, property manager charged me for their cleaners to redo the job despite going back to make good. No response to request to pay the other cleaners bill. No such thing as customer care. Totally appalling people
Scammers under different names
Refuse to refund deposits cancelled well in advance - just silence! They are no longer registered according to office of fair trading and are also associated with other companies that are no longer registered ‘bond cleaning in australia’ ‘guardian carpets and pest’ ‘aim property solutions’ and ‘treday enterprises pty ltd’. Keep well clear.
Do not book with these people. They are a rip off and cannot clean to save their lives! I booked with them and I had to return to clean the property properly!
Bad experience with Aim Propert Solutions
Aim Property Solutions :
I booked them to clean my two sofa chairs and 1 dining chair. My chairs were dirty and stained. The technician said it would come up brand new and i paid extra for stain removal. Neither sofa chairs came up brand new and the stain was faded but still noticeable. Their motto is 'you're satisfaction is our aim. That is not the case. I provided them with photo evidence of my chairs and all they offered was a return job. I mean if they couldn't do it the first time...they do not guarantee their upholstery work either. I do not recommend them.
Rip off and scam! Honestly stay away
Horrible customer service and kept throwing in added fees. Like the place was to dirty which it wasn’t as we did a pre clean. I could write for an hour at the incompetence of these people.
"Cleaned" my bond right out of my pocket
I found your level of professionalism and disagreeable nature to handle my landlords displeasure with the level of work performed to be rather uncomfortable. The bond cleaning service turned out to have an appropriate title, as I did not receive any bond on leaving my past rental.
The worst carpet clean & customer service I've ever had
I could write a review as long s my arm, but I am going to keep it short and sweet - I paid for a bond carpet clean, they removed NOTHING I am sure they just wet the carpet, I had to pay for new cleaners to come in and re-do the entire carpets. The cleaner, Cameron, was rude and aggressive to the point the property manager commented on it and kept an eye on the apartment. When I rang up to speak with someone they have been absolutely rude, disregarded every comment (when I commented on the aggression they infact tried to allude to me being raci...st by interpreting his accent as aggressive, which I was completely offended by as it had absolutely nothing to do with his accent but rather his choice of words, tone and general demeanour) then after I sent photographic before and afters of the capet when theyd done in and then the new cleaners had done it to show what a terrible job they'd done, the response via email was "it would have cost you more to do that job anyway and you're not getting a refund" - didn't even bother addressing or signing off. TERRIBLE.
rip off - stay away
I booked a full bond clean for today, they were supposed to ring me when on their way which they didn't, lucky i had left a back door unlocked. then they rang me to charge me an extra $200 for the cleaning of the house which they considered not in good condition, trust me it is, plus another $50 to clean the microwave and the dishwasher, plus $50 per blind. So their "professional" cleaners can't do a bond clean in 8hours, this is a joke! I haven't seen the carpets yet but expecting the worst! and obviously because I refused to pay extra they ar...e not guaranteeing their work, no surprise here but from reading other reviews I guess it wouldn't matter anyway! Highly disappointed for loosing my time and money on a business doing false advertising and dishonest.
Damaged the property
These guys did such a shoddy job. The windows, bench tops, tiles and walls were still filthy.
On top of that the cleaner managed to knock a golf ball sized hole in the dry wall of the master bedroom.
I'm currently in the process if getting my money back for the repairs costs I had to foot.
Questions & Answers
We need to get two bedrooms carpet cleaned for bond refund / end of lease. Can you pls provide costing? It would need to be done late in the afternoon of Monday 8th September or first thing Tuesday 9th.
11 East St, Camp Hill Q 4152
Hi Kylie, don't make this mistake. Hire any other contractor but Aim they are a fake company. Run!
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