Aiper

I just bought the Aiper Surfer S2 pool skimmer. The quality of construction looks very good. I haven't used it yet. But this review is about the Aiper App that is used by all the Aiper pool products. To be able to access more control functions over your Aiper product, you need to download the Aiper app. This requires setting up an account. After… Read more

this, the app then demands - yes, demands - that you turn on location services on the device that has the app installed. The reason given is so that it can check the weather. Seriously? If you don't, the app will not go any further in setup, and you can't use the app other than seeing your account and contacting support - which, through the app, is an AI Bot that confirmed location must be on. I phoned a support number and a real person told me that the app does require location services to be on to function. I wasn't happy. I explained that it is not right to exclude this information in brochures, advertising, and even the product user manual, and then spring it on customers after purchase during the app installation. This is mis-leading conduct. The pool skimmer doesn't need to know the weather. It could be argued that neither do the robot pool cleaners. But Aiper is firm on this. There is no way around having to use location services. However, they said the skimmer will work fine without the app. You just miss out on a few extra features. The only feature suggested for the skimmer was the ability to manually stear it towards dirt. Update: While writing this, I put the skimmer in my very clean pool just to make sure it was working. After an hour I took it out happy that it was working. There was a lot more fine dirt in the filter basket than I thought there would be. So it looks like it is going to do a much better job than the hand-held skimmer on a pole. Quite a surprise how much dirt after only an hour.

Bought a brand new AIPER Scuba SE from Amazon. Not used yet. Green light indicating full charge. Doesn’t turn on?!?! BUYER BEWARE. Will be organising return. Thanks for nothing! Turns out that Aiper sent me a brand new model, for free, just because I wrote the above review on Amazon. Not a replacement of this model, but a better one - Aiper… Read more

Scuba E1. Woo Hoo!

They then asked me to change this review to a positive one, because I got a favourable outcome - request denied as I didn't want to lie to customers.

The original order was placed in Dec 2024 - Warranty expired Dec 2025.

During this period, I hadn't opened the new box and left this sealed until my new pool was finished - Jan 26th, 2026.

Less than two months later, I'm now updating this review as the new one that they sent didn't last. Broke down after six weeks and when I politely emailed them asking for Warranty details, as nothing was included, they turned around and declined my request. BUT, they offered a $30 discount IF i bought a new model.

One could determine that buying a third model after two have pretty much been DOA's would be a terrible financial decision, yet that's what Aiper is offering.

Product does not work. Will stay in one corner going back and forth and will not climb walls. I sent Aiper videos of what the unit does and they admitted the unit was faulty. They gave me a return label for Australia post. But the unit is so heavy… Read more

that Australia post refuses to take it.

AIPER then said they would send someone to my house to collect the unit. Four days in a row we waited at home all day and nobody shows. Now they are trying to force me to go out and find a courier that will take the overweight product and ship it back to them. Putting more burden on me and more financial strain. This is a clear violation of Australian consumer laws.

They are still holding my money at ransom. All they say back to me is “ our company policy doesn’t allow us to refund you” they think their policy overrides Australian consumer laws.

They then tried to tell me to keep the hydro communicator at my expense. When I’m returning the robot, one is useless without the other. They failed to deliver promotional merchandise they promised with my order, didn’t tell me and then when I asked they just said they were out of stock. Even though it was on my invoice as part of my bundle.

They promised compensation but never actually offer any compensation just more burdens.

I highly recommend avoiding this brand. They break Australian consumer laws. Do not want to help and refuse to refund or return or collect their faulty products.