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Factory Pools Perth

Factory Pools Perth

4.4 from 49 reviews · View Statistics

Reviews

  • Value for Money
    4.5 (41)
  • Cleaning & Maintenance
    4.3 (39)
  • Product Quality
    4.6 (41)
  • Return Claim MadeYes (0) · No (42)
  • Warranty Claim MadeYes (3) · No (39)
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I love my pool!

published

We are absolutely delighted with getting our pool through Factory Pools Perth. From the sales rep Ben Kettle to the installation team Luke James and office staff, everyone was helpful and everytime
we had a question or query someone always got back to us promptly. Would recommend going with them if you want a pool!

Incentivised ReviewNo
1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Sharon. We do appreciate you taking the time to write this review. Regards FPPerth

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Roxy

RoxyPerth, WA

Extremely Happy with our Pool

published

We are extremely happy with the service we received from FPP. We finally got the pool of our dreams. Couldn’t be happier with the final product. Start to finish was extremely seamless and the team were super friendly and happy to help whenever needed. Thank you FPP

Incentivised ReviewNo
1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Roxy. Thanks for your kind words we do appreciate you writing this. Regards FPPerth

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Annelie

AnneliePerth, WA

  • 2 reviews

Wry happy with the result

published

I was a little apprehensive going ahead with this project due to other reviews and experiences, but I was lucky enough to have had an overall positive experience. Don was the highlight of it all with his considerable knowledge and professionalism. Due to a challenging site it required a lot of due diligence prior to project start, which meant I knew exactly what to expect and what the risks were. I was very impressed by the excavation works and while there were some equipment install issues, they were resolved rather promptly. I’m very happy with the end result and have been able to enjoy the pool since Christmas. Until the cooler weather it’s been used almost every day.

Value for Money
Cleaning & Maintenance
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Annelie. We do appreciate you comments. Regards FPPerth

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Shannon B.

Shannon B.Perth, WA

  • 2 reviews
  • 1 like

Pool Instalation

published

Our process started 18 months ago we engaged Factory pools Perth to install our new pool in conjunction with building our new home.Their professinalism and eagerness to help us with great advice and fantastic choice of products was greatly appreciated. They have helped us create a back yard oasis that we are extremely happy with... Thanks to everyone at Factory Pools

Kind Regards
Craig & Shannon Ball

Value for Money
Cleaning & Maintenance
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Guys. Thanks for taking the time to write this we really appreciate it. Regards Factory Pools Perth.

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Defective Product

published
Value for Money
Cleaning & Maintenance
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth
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Still waiting for a quote.

published

Had a site inspection over 6 weeks ago. We’ve called 3 times to request a completed quote and fobbed off each time being told they were busy.
(My friend had a site inspection same day and received her completed quote the next day) Totally wasted my time.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi HDWY Sorry to hear this. Can you please give me your name and suburb and I'll look into this for you asap. Regards Eddie

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Peter Hodkinson

Peter HodkinsonPerth, WA

  • 2 reviews

Product and Installation Service

published

Recently we engaged Factory Pools Perth to manufacture and supply a 5 x 3 meter into our back yard. The original sales experience was the best I have experienced. No pushy sale tactics, no pressure, very well product educated and flexible with our needs. Installation was professional with all care taken to ensure my home was protected, the yard was left clean and the final results are amazing.

Value for Money
Cleaning & Maintenance
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Peter We really appreciate you spending the time to write this. Ill pass onto the team. Regards Factory Pools Perth

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Paula

PaulaPerth, WA

The Hampton Sky Night Sparkle

published

Since our pool was installed our children haven't been out of it best investment yet!
Don was fantastic to deal with answered all our questions, visited us 3 times to clarify things for us.
As we chose the Sky Night color we wanted to make sure everything was just right. The color looks amazing and sparkles in the sun. We are thrilled with our Factory Direct Pool and would recommend Factory Pools to anyone. Best Price, Great Quality and Service.....trouble free install. Thank you :)

Value for Money
Cleaning & Maintenance
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Paula for you kind words and we wish you all the best with your pool Regards Factory Pools Perth.

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Satisfied customer

published

It was a pleasure dealing with Don throughout the sales process who led us towards the best pool for our tight backyard space. We were also chasing a new hampton blue colour and they went above and beyond to ensure we were happy with the prototype colour prior to installation. The installation team was very professional and efficient working within very tight spaces. We’ve now enjoyed our pool for over 12 months and are looking forward to many days poolside this summer.

Value for Money
Cleaning & Maintenance
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Rocky Great to hear you are enjoying your pool and thanks for writing this review. Regards Factory Pools Perth

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mike

mikePerth, WA

  • 2 reviews

satisfied customer

published

Very satisfied customer had no problems from start to finish.
And enjoying our pool with very little maintenance.
Great service all round.

Value for Money
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Mike. Thanks for writing this review we do appreciate it. Will let the team know. Regards Factory Pools Perth

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Would not recommend

published
Value for Money
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3 comments
Factory Pools Perth
Eddie S.Factory Pools Perth
Kate
Kate

Thankyou for your reply Eddie. Great to hear that hopefully it will be improved for future customers.

Factory Pools Perth
Eddie S.Factory Pools Perth

You are welcome Kate and we will endeavour to become better.

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Selwyn Julies

Selwyn JuliesPerth, WA

  • 3 reviews

Disappointed in lack of service.

published

Poor communication, lack of service, lots of excuses. Never follows through with what they tell you. I regret buying from Factory Pools.

Value for Money
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Selwyn. Sorry to read this. I will look into your comments and see where we can improve our services. Regards Factory Pools Perth

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Dion G.

Dion G.Perth, WA

Perfect pool for the area we had to work with

published

Summer hasn't even kicked off yet and we're enjoying our new pool. Complete with heater blanket, we are expecting to extend the time we get to use our pool.

Value for Money
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Dion Thanks for your kind words Ill let the team know.Regards Factory Pools Perth.

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Andy R.

Andy R.Perth, WA

Excellent sales service

published

Don was a pleasure to deal with throughout the selection and sales process; we enjoyed working with him significantly more than other competitors in the area who we felt were only focussed on the sale ... not the service. We love the size and look of our pool. The system is easy to understand and we have been in already this spring!

Value for Money
Cleaning & Maintenance
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Andy. We really appreciate you taking the time to write this. I`ll pass onto the team. Regards Factory Pools Perth.

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Pool Purchase

published

Factory pools were very professional from start to finish. We were having the pool put in before our new home was finished and your team worked very well with other trades to ensure a seamless delivery. After sales support has been completed in a timely manner. Very happy with the end result.

Value for Money
Return Claim MadeNo
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Glenn. We appreciate the time you took to write this and I'll let the team know. Regards Factory Pools Perth

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Ripped Off Customer

Ripped Off CustomerWestern Australia

  • 2 reviews

Our Pool

published

We enjoyed the whole experience of the pool installation process.
The communication from them are great and no surprises along the way.
Tony was great with any question we had.
Highly recommended.

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Value for Money
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Guys for taking the time to write this review. Regards Factory Pools Perth

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Pauleen

PauleenPerth, WA

  • 3 reviews

I cannot wait to see my grandchildren play in our new pool!

published

We had our pool installed recently after tracking around many different pool companies and feeling like they just wanted to get more money out of us we walked into factory pools in O’Connor and started chatting with don. He was the only one that brought up our land and checked measurements to where the pool could fit and also give us a firmer price.
from the start to the finish every single person that was involved in installing our pool went above and beyond to make sure we was happy with the whole process.
if you thinking about getting a pool do yourself a favour and go see factory pools Perth first!.

Value for Money
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Pauleen. Thanks for taking the time to write this we do appreciate it. Regards Factory Pools Perth

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Very happy!

published

We recently had our pool installed by Factory Pools and were so happy with the service all the way through. Tony In Mandurah was extremely helpful, Jayme was wonderful, informative and accommodating and all trades we had on site were a pleasure to deal with and went above and beyond. Happy with the quality of the pool and all of the services, would highly recommend Factory Pools to anyone in future. So far, easy to maintain and is already constantly in use!

Value for Money
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Jenna. Thanks for taking the time to write your review, we really appreciate it and I`ll let the guys know. Regards Factory Pools Perth

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Sandyb1234

Sandyb1234Peel, WA

Excellent service

published

We have recently had our pool installed by Factory Pools Perth, service was great from start to finish. They kept in contact with us regularly so we knew what was happening and when. Couldn't fault the team that did our install, from delivery to getting the pool perfectly positioned everything went really smooth. Can't wait for the weather to warm up so we can be swimming everyday. Very happy we chose Factory Pools Perth

Purchase TypePool
1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Guys. We really appreciate your feedback and I`ll let the team know they will love to hear from you.
Regards Factory Pools Perth

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Steve H.

Steve H.Perth, WA

  • 3 reviews
  • 1 like

How lucky we are!

published
Value for Money
Cleaning & Maintenance
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1 comment
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Steve Thanks for your kind words and feedback I will pass on to the team. Regards Factory Pools Perth

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