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Airlite
3.8 from 124 reviews · View Statistics

Reviews

  • Customer Service
    3.5 (20)
  • Timeliness
    3.5 (19)
  • Job Satisfaction
    3.4 (15)
  • Rates and Fees
    3.6 (20)
  • Product Quality
    3.8 (19)
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Reviewer Photos & Videos

  • Thumbnail

Great sales, poor service

published

Disappointing after sales service - We have used Airlite for a couple of home renovation projects as we liked their products - the window cracked (builder said it was the house, insurance said it was faulty glass, Airlite said we could care less our warranty is 24 hours - which when we get to fair trade I'm sure will be queestioned) - zero care factor or attempt to fix their expensive, faulty windows....

Customer Service
Timeliness
  • Verified

Window delivered was to small and panels were on the your side

published
Customer Service
Timeliness
1 comment
Airlite
Alexis P.Airlite
Other Home Renovators

 
 

0.0
(1,234)
John H
John HSydney, NSW
  • 2 reviews

Ordering with no fuss

published

Had a complicated project, with many custom features to the windows and doors in cedar. Every requirement was satisfied in a concise and calm manner. Great result and competitive pricing

Customer Service
Timeliness
1 comment
Airlite
Alexis P.Airlite
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Gwen21
Gwen21Sydney, NSW
  • 3 reviews
  • 4 likes

Terrible and frustrating after sales service

published

We have a large 2.4 m x 4.2 m 6 Panel Glass Airlite Sliding Door that was supplied with incorrect rollers that after 2 years requires replacement of rollers at a cost of almost $500 each visit at they need to send out two men. Airline cannot understand that replacing with like for like rollers does not fix the problem and the unless they can supply heavy duty rollers as they do for Stegbar version of product the doors are not fit for purpose. They refuse get a Service Manager to contact us for discussion and claim they have no record in their files despite several calls and service visits.
If i could give them 0 stars i would.

Customer Service
Timeliness
1 comment
Airlite
Alexis P.Airlite
glen S.
glen S.Illawarra, NSW

Fantastic windows

published

Have a cedar clad house with the standard boring aluminum windows....Until i got into contact with Josh from airlite windows and with Josh's help now have stunning matching classic cedar windows that work so well with the house..The house now has a classic style that is a stand out in the street.
I would definitely recommend airlite and the team behind the product.
But also a big thanks to Josh.
Glenn Smith

Customer Service
Timeliness
1 comment
Airlite
Alexis P.Airlite

Exceptional Service

published

It is an absolute pleasure to provide a 5 star review for the exceptional service received from Airlite. The product knowledge and professionalism demonstrated is outstanding. A special thank you to Josh Keith for all his personal assistance throughout the past 9 months we have been using the services of Airlite. As a small local business we are so impressed with the service provided, we will continue to use Airlite on a regular basis.

Customer Service
Timeliness
1 comment
Airlite
Alexis P.Airlite
Michelle
Michelle
  • 3 reviews

Stegbar windows let the rain in

published
  • Thumbnail
Incentivised ReviewNo
3 comments
Airlite
Alexis P.Airlite
Michelle
Michelle

Hi Alexis P., I have followed your instructions and emailed you twice through the directed channel, but am yet to hear back from your team,
Michelle

Michelle
Michelle
Steven C.
Steven C.Sydney, NSW
  • 3 reviews
  • 1 like

our recent dealings with Airlite

published
Customer Service
Timeliness
1 comment
Airlite
Alexis P.Airlite
Other Home Renovators

 
 

0.0
(1,234)

AVOID!!! - Terrible customer service and unreliable

published
Incentivised ReviewNo
1 comment
Airlite
Alexis P.Airlite
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John Di Palma
John Di PalmaSydney, NSW

Rep Nathan Deacon

published

I have been a builder for 30 years and I have used Airlite windows and doors for every Reno Ive completed and their quality and after sales service is the reason I have stayed loyal for so long along with my current Rep Nathan Deacon, whose positive / can do attitude is the reason Ill keep buying from Airlite

Incentivised ReviewNo
1 comment
Airlite
Alexis P.Airlite
Peter
PeterSydney, NSW

Will not return emails

published
Customer Service
Timeliness
3 comments
Airlite
Alexis P.Airlite
Peter
Peter
Peter
Peter

If we can get this sorted then I am happy to acknowledge this in my review.

Mick
MickSydney, NSW

What fantastic customer service!

published

We had some large airlite bifold doors installed as part of a renovation.
The builder didnt put the glass indicating motifs on the doors and 2 years later the council wouldnt approve the occupation certificate.
One quick call to airlite and Greg offered to drop them at my home address on his way home.
Arrived home from work and they were at the door.
Very happy customer and the doors themselves are very good quality.

Customer Service
Timeliness
1 comment
Airlite
Alexis P.Airlite
Ray
RaySydney, NSW

Excellent service and good pricing!

published

Joel from Airlite was very responsive to my request and the company gave us very competitive pricing for the windows. Easy to deal with and windows are of high quality

Incentivised ReviewNo
1 comment
Airlite
Alexis P.Airlite
Allan
AllanCentral West, NSW

Supply of Windows Seals for my new windows

published

Airlite supplied timber windows and after initial problems with the seals, Josh Kieth immediately took action to resolve the problem and arranged for new seals. Very prompt service. Thank you.

Customer Service
Timeliness
1 comment
Airlite
Alexis P.Airlite
Other Home Renovators

 
 

0.0
(1,234)
CJB Sydney
CJB SydneySydney, NSW

Poor quality and Service. Product doesn't look like in store or brochure

published
Customer Service
Timeliness
1 comment
Airlite
Alexis P.Airlite
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