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Great sales, poor service
Disappointing after sales service - We have used Airlite for a couple of home renovation projects as we liked their products - the window cracked (builder said it was the house, insurance said it was faulty glass, Airlite said we could care less our warranty is 24 hours - which when we get to fair trade I'm sure will be queestioned) - zero care factor or attempt to fix their expensive, faulty windows....
Window delivered was to small and panels were on the your side
Do not use these people!!!!
Measured up the existing window and said they could match it exactly with a Cedar window. They delivered the window that didn't have a primer and left it in the rain. Couldn't install for 2 weeks then discovered the window was smaller than the original and siding panels were on the outside and flyscreens on the inside? They wouldn't remove the window and installers wouldn't remove it. They wouldn't refund the money or remove the window, read the terms and conditions they can change what ever they want without notice...
Ordering with no fuss
Had a complicated project, with many custom features to the windows and doors in cedar. Every requirement was satisfied in a concise and calm manner. Great result and competitive pricing
Terrible and frustrating after sales service
We have a large 2.4 m x 4.2 m 6 Panel Glass Airlite Sliding Door that was supplied with incorrect rollers that after 2 years requires replacement of rollers at a cost of almost $500 each visit at they need to send out two men. Airline cannot understand that replacing with like for like rollers does not fix the problem and the unless they can supply heavy duty rollers as they do for Stegbar version of product the doors are not fit for purpose. They refuse get a Service Manager to contact us for discussion and claim they have no record in their files despite several calls and service visits.
If i could give them 0 stars i would.
Have a cedar clad house with the standard boring aluminum windows....Until i got into contact with Josh from airlite windows and with Josh's help now have stunning matching classic cedar windows that work so well with the house..The house now has a classic style that is a stand out in the street.
I would definitely recommend airlite and the team behind the product.
But also a big thanks to Josh.
It is an absolute pleasure to provide a 5 star review for the exceptional service received from Airlite. The product knowledge and professionalism demonstrated is outstanding. A special thank you to Josh Keith for all his personal assistance throughout the past 9 months we have been using the services of Airlite. As a small local business we are so impressed with the service provided, we will continue to use Airlite on a regular basis.
Stegbar windows let the rain in
I posted 9 months ago about problems with Stegbar and Airlite, and have had Stegbar inspect the sliding windows and patio doors in my home several times because of the amount of water that comes in and sits in the sills during heavy rain. Different window are affected, depending on the direction of the rain.
Stegbar said it's "normal" for rain to come in like this. They even drilled extra weep holes in the outfacing sills to drain the water, which is apparently also 'normal' practice. (During the bushfires, there was also a lot of smoke and du...
our recent dealings with Airlite
We are absolutely delighted with the overall fantastic service, the product and installation, their very professional approach and systematically following through with every aspect of what we needed. We could not be happier, both Greg and Scott were completely amazing to deal with always so very responsive and understanding. Hence we are now looking at the next stage of our window installations which will mean we will then have all our new windows and doors supplied and installed by Airlite for our entire house. We would recommend their produc...ts and their great level of service to anyone. We believe it has not only greatly improved our outdated house design both internally and externally but dramatically increased the value of our house. Well done Airlite and your great team Kindest regards, Steve & Debra Warriewood
AVOID!!! - Terrible customer service and unreliable
On 14 October 2019 I placed an order for a single sliding door and a 3 panel stacking door. Despite countless attempts on my behalf to have Airlite (and their installers, glaziers and service team) complete these doors over 5 months later I am still waiting.
Both doors delivered were too large for the existing brickwork opening sizes (despite the Airlite recommended installer site measuring the openings prior to order); the stacking door was manufactured with the door panels operating the wrong direction (I advised via email that the door oper...ation shown on the production drawings was wrong three times prior to delivery); and one of the glass panels within the stacking door was chipped. The Airlite recommended installer arrived one out to install the doors and relied on my 70yo father to help him carry the heavy glazed panels up three flights of stairs and assist him to install. As doors were too large, installer used a grinder to cut back brickwork opening to make doors fit. Doors were installed initially so poorly (stiles bowed, wrong glass panel installed in wrong frames, not enough fixings used, etc) that when another installer (arranged by the original installer) came to finish off, he advised the frames were required to be removed and reinstalled. Over an extended period the frames are now installed as best as now can be, the chipped glass has been replaced and the operation of the stacking door has partly been corrected. When Airlite's glazier was replacing the chipped glass last week, he inspected the doors and made notes of works that remained outstanding. It appears however Airlite (and associates) no longer wish to complete the outstanding items???....
Rep Nathan Deacon
I have been a builder for 30 years and I have used Airlite windows and doors for every Reno Ive completed and their quality and after sales service is the reason I have stayed loyal for so long along with my current Rep Nathan Deacon, whose positive / can do attitude is the reason Ill keep buying from Airlite
Will not return emails
Bought over $10,000 in windows from Airlite for a small renovation. By the way they sent silver handles out when the windows were black. There was an issue is delivery - windows were ready but missed the truck, usual promises made and not met which cost me money as the builder could not continue. I let [Name Removed] the rep know how disappointed I was and he was very ambivalent and dismissive and was not prepared to go out of his way to help. I was looking to get one more small window to complete the renovation. Have sent 6 emails over 2 m...onths to [Name Removed] with no reply. No acknowledgement of receipt. I even asked the builder to see what he could do. In the end I sent through a request for a quote on the website prior to Christmas (I realise they probably shut over Christmas) but 11 days into the new year and nothing. Do yourself a favour and stay away from Airlite - Clearly not interested in feedback and employ people like [Name Removed] who has less than no customer service ethic or resilience.
What fantastic customer service!
We had some large airlite bifold doors installed as part of a renovation.
The builder didnt put the glass indicating motifs on the doors and 2 years later the council wouldnt approve the occupation certificate.
One quick call to airlite and Greg offered to drop them at my home address on his way home.
Arrived home from work and they were at the door.
Very happy customer and the doors themselves are very good quality.
Excellent service and good pricing!
Joel from Airlite was very responsive to my request and the company gave us very competitive pricing for the windows. Easy to deal with and windows are of high quality
Supply of Windows Seals for my new windows
Airlite supplied timber windows and after initial problems with the seals, Josh Kieth immediately took action to resolve the problem and arranged for new seals. Very prompt service. Thank you.
Poor quality and Service. Product doesn't look like in store or brochure
Ordered 3 windows from Airlite in Brookvale. One large bi-fold, one large French style door, one kitchen bifold. They were delivered on the wrong day and "dumped" at the bottom of our drive. No-one called to say they had been delivered. Windows have scratches and dings in them. one window doesn't fit the space in the frame, fly screens not delivered. Mechanism to open and close windows is flimsy and breaks as soon as you install it. It seems no care has been taken at all. The bifold door is wrong size for the space and doesn't look like the one...we ordered. Airlite will not take responsibility. Product does not look great, quite cheaply made. Based on our experience we would not recommend buying here. Is mass produced and cheaply made. Quality is not there.
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