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Airlite
PeterSydney, NSW
Will not return emails
Bought over $10,000 in windows from Airlite for a small renovation. By the way they sent silver handles out when the windows were black. There was an issue is delivery - windows were ready but missed the truck, usual promises made and not met which cost me money as the builder could not continue. I let [Name Removed] the rep know how disappointed I was and he was very ambivalent and dismissive and was not prepared to go out of his way to help. I was looking to get one more small window to complete the renovation. Have sent 6 emails over 2 m...Read more
onths to [Name Removed] with no reply. No acknowledgement of receipt. I even asked the builder to see what he could do. In the end I sent through a request for a quote on the website prior to Christmas (I realise they probably shut over Christmas) but 11 days into the new year and nothing. Do yourself a favour and stay away from Airlite - Clearly not interested in feedback and employ people like [Name Removed] who has less than no customer service ethic or resilience.3 comments
Thank you for reaching out to me. I would welcome the opportunity to have this rectified as I am keen to finish my project. In saying this Nathan Deacon needs to be dealt with as it is unacceptable.... Read more
I hope the window I purchase is at the very best price as I was hoping to get this work completed by end of December due to holidays. This is now a distant dream. My number is 0418 472 735, email is phayward@ozemail.com.au and postcode is 2081If we can get this sorted then I am happy to acknowledge this in my review.
Similar opinion? Write a review on ProductReview.com.au!
MickSydney, NSW
What fantastic customer service!
We had some large airlite bifold doors installed as part of a renovation.
The builder didnt put the glass indicating motifs on the doors and 2 years later the council wouldnt approve the occupation certificate.
One quick call to airlite and Greg offered to drop them at my home address on his way home.
Arrived home from work and they were at the door.
Very happy customer and the doors themselves are very good quality.
1 comment
Alexis P.Airlite
Hi Mick,
Thank you so muck for taking the time to provide this review. We are so glad that Greg and the Airlite team provided you with great customer service and were able to assist you.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
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4.7Jim's Glass
4.8RaySydney, NSW
Excellent service and good pricing!
Joel from Airlite was very responsive to my request and the company gave us very competitive pricing for the windows. Easy to deal with and windows are of high quality
1 comment
Alexis P.Airlite
Hi Ray,
Thank you for your positive review on Airlite and Joel. We are so glad we were able to assist and we hope you enjoy your new windows.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
AllanCentral West, NSW
Supply of Windows Seals for my new windows
Airlite supplied timber windows and after initial problems with the seals, Josh Kieth immediately took action to resolve the problem and arranged for new seals. Very prompt service. Thank you.
1 comment
Alexis P.Airlite
Hi Allan,
Thank you for taking the time to provide this feedback. We are glad Airlite and Josh were able to assist you. We hope you enjoy your new Airlite windows.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
CJB SydneySydney, NSW
Poor quality and Service. Product doesn't look like in store or brochure
Ordered 3 windows from Airlite in Brookvale. One large bi-fold, one large French style door, one kitchen bifold. They were delivered on the wrong day and "dumped" at the bottom of our drive. No-one called to say they had been delivered. Windows have scratches and dings in them. one window doesn't fit the space in the frame, fly screens not delivered. Mechanism to open and close windows is flimsy and breaks as soon as you install it. It seems no care has been taken at all. The bifold door is wrong size for the space and doesn't look like the one...Read more
we ordered. Airlite will not take responsibility. Product does not look great, quite cheaply made. Based on our experience we would not recommend buying here. Is mass produced and cheaply made. Quality is not there.1 comment
Alexis P.Airlite
Dear CJB Sydney,
Thank you for taking the time to provide this feedback. We are very disappointed to hear that you have not been happy with various aspects of your experience with us and we would lov... Read more
e the opportunity to be able to discuss this with you further.Similar opinion? Write a review on ProductReview.com.au!
Michelle
- 2 reviews
Many problems with Stegbar windows!
Went thru Airlite Brookvale. Quote good (17 windows, 1 patio assembly, 1 front door assembly) but quality control at factory was abysmal. The front door assembly was delivered with the door and the side glass panel the wrong way round, one large window assembly was shipped without its two sliding windows (and when they were finally delivered, the whole frame had to be dismantled and then reassembled), patio assembly was shipped without 2 panes (not good to wait 3 weeks in winter, especially from a security point of view!), window seals didn't m...Read more
eet (leaving a hole in the corner of one frame) or were inserted incorrectly, the protective tape is wedged into seams in many places and can't be removed, and tech appointments have been cancelled on several occasions. Every time a tech has to visit or an item has to be delivered, the lead time is 3 weeks (even when it's the factory's fault). One of the fly screen doors is missing a roller by the look of it, but my email, text and phone call to Airlite to address this have been completely ignored. I could not recommend any company that uses Stegbar because of the above issues, and talking to other people who have recently installed Stegbar windows, they've said the same thing.Similar opinion? Write a review on ProductReview.com.au!
Vanessa M.Sydney, NSW
- Verified customer
Door installed 1 April and fully functional 23 October...
We ordered a custom and installed aluminium door for our dining room to backyard opening. We went with Airlite because we were told they were reputable company. From ordering to delivery, everything was fine. We received the door the Friday prior to the installation date as planned. The day of installation, the bad news started. We had a very experience installer complete the job who was frankly a highlight of the experience. One of the first thing he pointed out was that the sticker had been put on the wrong side of the door and therefore woul...Read more
d likely need the glass to be replaced since we had purchase SmartGlass for additional insulation. We emailed Airlite the following day with pictures and description of everything that wasn't right. A week later, we followed up to get an update. We were told a service person would need to come and further assess the situation. After lenghty back and forth, multiple service people coming over to fix one thing and break another (we had our window handles paint scratched, we had our deadbolt misaligned, we had our door not closing properly, etc. We finally had the glass of the door changed in September after threatening to take the situation to Fair Trading/ ACCC. This last service made the door spacing unequal from top to bottom and cause the door to not close without having the handle handed down. In the middle of this, we had Airlite chasing us for the final 10% payment of the door, despite us still not having a functional door. We finally had the final service completed on 23 October and now have a functioning door. A week later, we received a reminder asking us to pay the final 10% of the invoice, which despite our very poor experience, we paid to be in line with the contract. I would say if you need a custom door completed by a certain timeline, do not go with this company. Again, our door was first installed on 1 April 2019, we flagged issues in writing and with photos on 2 April and our glass (one of the original issues) was only replaced on 13 september (misaligning the handle as a result, which was fixed on 23 October). The company takes no ownership of their mistakes and sadly seem to be focus on paying their staff as little as possible rather than employing competent/ experienced people. The people that came to service our door were all very polite and nice but with the overall issues, clearly need more training in testing everything before going away when completing a service.Similar opinion? Write a review on ProductReview.com.au!
Awsome Airlite
We as builders have used Airlite for a complex site at Seaforth, building 4 luxury homes, the quote organised by Greg Woodhead was thoroughly detailed and competitive, delivery was as per schedule and the after service was timely and effective.
1 comment
Alexis P.Airlite
Hi Charlie,
Thank you for taking the time to provide this positive feedback. We are delighted to hear we were able to deliver on product and service and we look forward to being able to assist with any of your future requirements.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
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4.4RonSydney, NSW
Excellent Service and Support
I recently worked with Greg Woodhead for windows ands doors for my extension. He was very helpful with the original quoting process and delivered the products on time. When it came to ask for help with a service issue Greg quickly and professionally pointed me to the correct person to handle the issue. Then finally when it came time to have the project certified Greg was able to provide the correct documents for the certifier.
1 comment
Alexis P.Airlite
Hi Ron,
Thank you for your positive review and feedback. We are so glad Greg was able to assist you and we hope you enjoy your new Airlite windows and doors.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
Great product, outstanding customer service! Thank you Airlite
My name is Matt and I own and operate HB glass installations. I proudly install the Airlite product, One of the few suppliers Ive used who always get it right. Special mention to Greg Woodhead, Outstanding customer service thanks for making my life that much easier
1 comment
Alexis P.Airlite
Hi Matt,
We really appreciate you taking the time to leave such a positive review on Airlite and Greg. We are delighted to hear that you are happy with our customer service and we look forward to being able to assist you going forward.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
Kate DSydney, NSW
- 2 reviews
Great Service
I have just ordered the windows & doors from Airlite. My rep Greg Woodhead has provided excellent service and he has been very patient and assisted with my many questions. I am very happy with his service and product knowledge, it is now up to the production team to meet my expectations.
1 comment
Alexis P.Airlite
Hi Kate,
Thank you for your positive review. We really appreciate your feedback and we hope you enjoy your new windows and doors.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
PeterSydney, NSW
Nathan Deacon - Excellent Service
I would like to commend Nathan Deacon (Airlite Rep) for his high level of customer service during our most recent project. Nathan followed up our RFQ diligently and I can confidently say that Airlite won the sale due to his commitment and upfront approach to our needs.
Thanks again Nathan
1 comment
Alexis P.Airlite
Hi Peter,
Thank you for taking the time to provide such wonderful feedback on Nathan. We will be sure to pass this on to him and we look forward to being able to assist you in the future.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
Craig R.Sydney, NSW
Shocking service
They promise but do not deliver, product is ok but customer service is a disgrace. My builder told them he would never used them, now after 2 years waiting for a louvre I cannot say a nice word about them, specifically the brookvale outlet
1 comment
Alexis P.Airlite
Hi Craig,
We appreciate the time you have taken to provide us this feedback about our customer service. We’re disappointed to learn about the experience you’ve had.... Read more
If you would like us to follow up, please send us your contact details via email, including phone number, email address and your post code. Please email us at Feedback@jeld-wen.com.au Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
C M Collits Pty LtdSydney, NSW
Windows and Door Products
Paul Yeo is an excellent rep for Airlite courteous and reliable the Airlite product is good, however the fine detail on our current job at North Epplng is a bit lacking service has been good.
1 comment
Alexis P.Airlite
Hi,
Thank you for taking the time to provide your feedback. We will ensure we pass this on to Paul and the team.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
Airlite windows service
I' ve been working with airlite windows for a number of years and consider the service from Brylie Williams at the Mona vale to be full proof, great knowledge of the product, Basix and specific BCA Codes for the areas we are proposing to build.
1 comment
Alexis P.Airlite
Hi Paul,
Thank you for your review. We will be sure to pass on the great feedback to Brylie and the Airlite team.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
Fantastic service every time
As a builder I deal with Brylie Williams at Airlite often, she is fantastic to deal with, always quick to reply to questions and full of knowledge. She helps keep my business running smoothly.
Similar opinion? Write a review on ProductReview.com.au!
Nick GoodwinSydney
excellent service
I had an outstanding experience with Airlite windows. Brylie Williams went out of her way with all our requests. The windows turned up when they said they would. I would definitely use them again
1 comment
Alexis P.Airlite
Hi Nick,
We are so glad to hear that you had such a positive experience with Airlite. Thank you for taking the time to provide your feedback, we will ensure we pass this on to Brylie and the team. Enjoy your new Airlite windows.... Read more
Warm regards, The Airlite TeamSimilar opinion? Write a review on ProductReview.com.au!
Shoddy unprofessional incompetent company. RUN FOR YOUR LIFE
Ordered a $5500 Airlite aluminium stacker door.
Was told it would take 5.5 weeks.
They canceled the delivery with less than 24 hours notice. Said it would be a week later.
That left me $1000 out of pocket. (had to pay tradies i had booked)
Doors arrived....the handle is loose and there's a large scratch on one frame that was UNDER the protective plastic.
They said they "investigated" and that it wasn't their fault. Not going to fix it.
When it arrived it also didn't have the glass in the fixed panel....that would take a further 2 weeks to book in. (this was in the pages of quotes and invoices, but who reads that) i get that it was my oversight, but a quick mention of something so important would make sense....Read more
By this time i'm pretty unhappy so i ring the state sales manager, who has never returned that call. I write a letter to the CEO, now they're going to fix the scratch, but he still doesn't bother replying to my letter in any way. They were due to come and fix the scratch last week, and a day out they called to cancel the service call. They're not ready. Two days later they come to fix it…..they have the wrong part, they’ll be back next week. Arrrgghhhh. So we are now at about 11 weeks since we ordered the doors, more than a month after installation, and it’s still not complete. This is a huge company that sells Airlite, Stegbar, and many many other new build related products. The parent company is called Jeld Wen. If you see this company on a web site you're looking at, run for your life. Go with a smaller company who cares about it's customers. UPDATE We are now more than 3 months after the order. They have booked and postponed 2 service calls. 3rd one they told us would be in the afternoon, they arrived in the morning with no one home and didn't have the right part...AGAIN, and they added stoppers on the sliding panels without anyone asking or even talking about them and our STACKER DOORS DON'T STACK ANYMORE, There's an almost 70cm wall of aluminium when the doors are open because the frames are no longer able to line up. Looks terrible. Now there are 2 holes at the bottom of 2 of the panels where they attached the stoppers, which i can't remove because they are attached with special screws. this has been an absolute bloody disaster from the start.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Run away.
STAY AWAY.
This is the most unprofessional window fabricator I have ever worked with. Airlite allocates a "sales rep" to each client - ours was one [name removed] who is a compulsive liar and left us in the dark time and again after paying thousands of dollars for what turned out to be faulty & defective windows, and faulty & defective installation.
We chose Airlite for a new build and it's been over 1 year after chasing them every step of the way to deliver our windows and get them installed, there are still defects that have not been recti...Read more
fied including leaking windows during the rain in the middle of winter, that the company has been told about months ago. Airlite requires payment in full prior to fabrication, we thought because they are a big company and apart of Jeld Wen that they would be professional and honest because they have a reputation to uphold. That is not so, everytime I ring Airlite head office it goes to Stegbar Windows and they tell me we have to talk to our sales rep. Apparently their complaints handling procedure is to refer you back to your sales rep for any issues, yet the sneaky salesman disappears and doesn't answer any calls, and when he does answer private number calls he's full of excuses and empty promises.Similar opinion? Write a review on ProductReview.com.au!
Terrible service, awful experience....go elsewhere
Ordered a $5500 Airlite aluminium stacker door.
Was told it would take 5.5 weeks.
Booked tradesmen, organised 2 days off, they canceled the delivery with less than 24 hours notice. Said it would be a week later.
That left me $1000 out of pocket.
Doors arrived....the handle is loose and there's a large scratch on one frame that was UNDER the protective plastic.
They said they "ïnvestigated" and that it wasn't their fault.
When it arrived it also didn't have the glass in the fixed panel....that would take a further 2 weeks to book in. (this was ...Read more
in the pages of quotes and invoices, but who reads that) i get that it was my oversight, but a quick mention of something so important would make sense. By this time i'm pretty unhappy so i ring the state sales manager, who has never returned that call. I write a letter to the CEO, now they're going to fix the scratch, but he still doesn't bother replying to my letter in any way.Similar opinion? Write a review on ProductReview.com.au!
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Alexis P.Airlite
Hi Peter,
Thank you for taking the time to provide this feedback. We are disappointed to hear about your experience.... Read more
We would like the opportunity to rectify this. If you would like us to follow this up, please send us your contact details via email, including phone number, email address and your post code. Please email us at Feedback@jeld-wen.com.au Warm regards, The Airlite Team