Airtasker
- airtasker.com
- ✓ Verified company
- Award Winner 2023
10,871 reviews · Statistics
- See all reviewer photos
- I did work for someone (1,233)
- I posted a job (1,321)
- I only browsed the website / app (169)
Airtasker is a ProductReview.com.au Awards Winner for 2023. Learn more
Should let tradies review customers
I think the review system needs to work both ways. There are some horrid customers who should not legally be able to hire anyone work for them. We are always trying to protect customers - but tradies - who are there to protect them?
- User Type: I did work for someone
Used to be good
For the recent home project I've tried all means including Airtasker, other service platform, and individual contact. End up Airtasker has lost in all aspects including speed of response, ease of communication, and more importantly the cost. With close to 45% going to Airtasker profit, or maintaining the platform what they say, this is a failed business model. Both poster and tasker are suffering. The idea was innovative, and the platform is great but I'm sorry it's becoming an unuseable platform at least for me.
- User Type: I posted a job
Thank you for sharing your thoughts, kaacu. Your feedback is important to us and we want to understand your concerns better in order to address them appropriately. If you need any assistance, please r
... Read moreeach out to our dedicated Support team at https://support.airtasker.com as they have the necessary expertise to thoroughly investigate and address any specific issues you may have.
Used to be great until they IPO on ASX
Airtasker used to be a great site until the new owners listed on ASX took it to IPO and F@#KED up the whole platform with stupid cancellation policies
- User Type: I posted a job
We're sorry to hear about the dissatisfaction you may be experiencing. We value your feedback and would like to understand your concerns better so we can address them appropriately. If there are any s
... Read morepecific issues or details you would like us to investigate, we encourage you to reach out to our dedicated Support team at https://support.airtasker.com.
Airtasker removing themselves from any liability through their terms and conditions.
Airtasker outlining that they take no responsibility for what occurs on their website including taking no responsibility for the inaccuracy of the information provided by their taskers.
This means you can potentially book a serial murderer or rapist to complete some odd jobs around your home which airtasker will facilitate but take no responsibility if someone awful were to happen.....how comforting. I strongly recommend for any vulnerable persons to stay away from this job marketplace website.
Their slogan says 'hire professionals' but they
... Read more don't check whether the tasker is actually real or a professional as I was just informed that it's up to the user's to complete background checks, license checks etc., which is all outlined in their terms and conditions. Airtasker are more than happy to take a large precentage of the funds from legitimate taskers to ''upkeep their services" including providing fraud security measures which is absolutely laughable as they cannot even guarantee the information they are holding is real!! STAY FAR FAR AWAY FROM AIRTASKER!!!!!- User Type: I posted a job
Find out how Airtasker compares to other Trades Comparison Websites
Know better, choose better.
Revenue gouging of vendors and clients
I've used this service twice now, and never again. The price you pay as a customer will be much higher than going to market yourself, given vendors have to recoup the costs associated with Airtasker (e.g., a $2,300 job I accepted from a fellow on Airtasker includes a $600 plus Airtasker cost). And then Airtasker charges me $34 or so to 'connect' me with the vendor as well. So a job that would normally have cost around $1,800 (as the vendor illustrated) cost me around $2,400 given Airtasker fees. And to suggest they help match customers to vendo
... Read morers, well in this case two of the three vendors who responded were simply not suitably qualified to do the work. So I take this as a lesson learnt - I've paid a lazy tax to a company who adds little value to the equation, but charges a hefty fee for the 'service'. Why do they deserve $600 of a $1,800 job I ask? Great business model if it works - and they're doing what they can to protect it (vendors will get booted if they even remotely share their business name or phone number, dare Airtasker get removed from the equation). Perhaps Airtasker is okay for those small and low cost jobs you have - but for meatier stuff, just go to the market and get your quotes normally (oh, another problem with Airtasker - vendors find it difficult to quote jobs accurately using uploaded pictures alone).- User Type: I posted a job
Thank you for your review and for bringing up the topic of fees on Airtasker. We understand that fees are an important consideration for our users and we want to provide transparency on how they contr
... Read moreibute to the overall operation of our platform. The fees help us cover the costs associated with running the platform, including essential features such as secure credit card payments, insurance policies for added protection, dispute resolution services, continuous updates to our technology, and marketing efforts to bring in more task opportunities. We've implemented a tiered pricing structure for our service fees where as a Tasker's earnings increase, the fee rate reduces accordingly. More information can be found here: https://support.airtasker.com/hc/en-au/articles/200294499-What-is-the-service-fee-
No response received from airtasker
No response received from airtasker. Not able to easily search as they want you to post a job
- User Type: I only browsed the website / app
Hi MEE, our Support team is working diligently to address the high volume of email inquiries that we are currently receiving. While our goal is to respond to users within 24 to 48 hours, there may be
... Read moreinstances where the response time is longer due to the increased demand. We want to assure you that we are fully committed to attending to each concern and providing the assistance you need as quickly as possible.It’s from a person I wanted to do a job. Not from your company.. should have clarified
Job not done as no response
Taking money
you took money out of my account when task was NOT completed
- User Type: I posted a job
Hi Michael, thanks for raising this and we apologise for the confusion. When a customer accepts an offer from a tasker, the offer price is immediately deducted from the customer's account and held sec
... Read moreurely in Airtasker Pay until the task is completed. This allows customers to release payment when their task is completed and taskers can work at ease knowing that the task payment is securely held while they do the task. In the case that a task isn't completed and is cancelled, the task payment will be returned to the customer's account accordingly. You can learn more about Airtasker Pay in this help centre article - https://support.airtasker.com/hc/en-au/articles/205832680-What-is-Airtasker-Pay-.
Task cancellation and escalated
Hi Airtasker,
I escalated 2 tasks to Airtasker 1 is for review and 1 is for job cancellation. Both of them I’m not at fault and have uploaded all the proof just waiting to hear back. Don’t know why it’s take so long this time as this affecting my account and seemed like I’m getting penalised for thing I didn’t do. I just had a second baby so really need to work and support my family. Hopefully someone can have a look into it.
Thanks for your help, all issue resolved. I’m updating the star review.
- User Type: I did work for someone
Not happy with their charges.
Task was $257, airtasker charged me additional $30 for connecting with the vendor. Airtasker gave $200 to the vendor and pocketed $57+$30.
I just dont understand why I was charged additional $30 for connection fees they have already made $57 out of the total deal.
This is a complete rip off by airtasker. Really unhappy and will be providing feedback to the general community about the hidden cost.
- User Type: I posted a job
Hi Hamza, the fees on Airtasker are put towards sustaining the platform and covering essential features such as secure payment systems, fraud protection measures, insurance coverage, dedicated support
... Read more services, and regular system updates. These costs are necessary to ensure the continued operation of the platform and to provide a reliable and safe experience for all our users. The breakdown of the task price, which includes the connection fee, is displayed when the Poster accepts an offer. This information is also available for users to review in our Help Centre: https://support.airtasker.com/hc/en-au/articles/360031769372-What-is-the-booking-fee-Find out how Airtasker compares to other Trades Comparison Websites
Know better, choose better.
Way too expensive and difficult to negotiate price
Airtasker forces to hold a deposit from your card before you can contact the tradie. However, this price before a quote inspection is done is often a high amount that may not reflect the actual price. It's a pain to then get the price changed.
Also turns out they charge the tradie a large fee so they barely make money as solo contractors.
Use Hipages instead, people - it's way better!
- User Type: I posted a job
Hi there, when a customer accepts an offer from a tasker, the offer price is immediately deducted from the customer's account and held securely in Airtasker Pay until the task is completed. This allow
... Read mores customers to release payment when their task is completed and taskers can work at ease knowing that the task payment is securely held while they do the task. In the case that a task isn't completed and is cancelled, the task payment will be returned to the customer's account accordingly. As for the task price, customers are charged a small fee known as the Connection fee when assigning a Tasker. Customers will only be charged once the work has been assigned; this is unrelated to the Tasker Service fee. The fee ranges between $2.90 to $34.90. Only higher-value activities have a charge of $34.90, which is the maximum.
Dodgy tradies and poor customer support
I wanted to share a concerning experience I had with Airtasker. I used it to hire a tradesperson for a driveway installation. I believe it's crucial to warn others about the dodgy traders and lack of support from Airtasker in such situations.
Here's what happened:
I engaged a tradesperson named [Name Removed] to carry out the driveway installation and, in a questionable move, he requested an upfront payment for materials (crushed asphalt). He assured me that he would refund this payment once Airtasker released the job payment after completion
... Read more. I reluctantly agreed and made the upfront payment. However, despite releasing the job payment, [Name Removed] claimed for an extended period that he hadn't received the task payment from Airtasker, which raised suspicions. I reached out to Airtasker to check on the payment status, and their support team responded that they couldn't confirm its receipt but that it typically takes 3-5 day. They were not able to clarify if the payment was successful. 2 weeks after the task payment was released, [Name Removed] abruptly informed me that he would not refund the material payment, justifying it by stating that the job was done to my satisfaction. It became evident that [Name Removed] had misled me from the beginning, with no intention of refunding the material payment. I have updated the Airtasker support about the obvious fraud, provided all evidence, but they have not taken any measures, just asked him to call me.. not even suspended his account or reset my positive feedback on his page (which I requested them to do).- User Type: I posted a job
We're sorry to learn about the recent experience you had, Sergo. Our Support team is here to assist you with any issues regarding your payment or the completion of your task. While we strive to respon
... Read mored to users within 24 to 48 hours, please note that due to the current surge in inquiries and support requests, there might be a delay in receiving a response. Please rest assured that we are working diligently to address each concern as quickly as possible.
Will NEVER use Airtasker again!!!!
Having my laundry renovated on a budget & assigned the tiling to someone on Airtasker. The guy cancelled at the last minute which now means I can't get the cabinets installed until the tiles go down. Contacted Airtasker as I need the $780 they deducted from my account in order to pay for another tiler asap. But get a automated email response saying it'll take 48hrs for them to just get to the email, then another week or more to get my refund!!!!
Absolutely p*ssed off there is no number to call on & actually speak to a person.
If I don't all my
- User Type: I posted a job
Sorry to learn your task did not go as planned, Paul. Our Support team generally gets back to users within 24 to 48 hours, however, due to the extremely high volume of email inquiries received these d
... Read moreays, there may be a delay in getting a response. Rest assured though that we are doing our best to attend to each concern as soon as possible. You would have already received an email from the Support team by now. If you're not seeing it in your inbox, kindly check your Spam folder.Find out how Airtasker compares to other Trades Comparison Websites
Know better, choose better.
Airtasker trying to dodge employment laws, left, right and centre. Also consumer laws, fair trading laws, worksafe laws
Your founder is really a piece of work. Trying to dodge laws that are being implemented for gig workers. This platform believes its above the law, in multiple ways... disgusting. The only thing your good at is SEO and marketing. I'm currently running an SEO campaign for similar keywords and ranking very high and capturing some of the customers that would instead go to you. I think everyone is sick of these grubby middle men. Go direct to a small business instead. I highly suggest people invest in SEO, SEM and PPC.
Your fees are backfiring in
... Read moreyour face. The amount of cancellations due to your fees is reaching thousands per day. You don't seem to listen that it's unsustainable.... I'm reading your reviews and their doesn't seem to be many happy transactions lately. Every tasker... do this. Send every person your contact details to come to you direct next time and support your small business. Most people are also sick of the middle men. Small business matters. Hopefully the laws are implemented that airtasker needs to pay superannuation, airtasker shouldnt be above Australian employment law. Equal rights for all workers in Australia- User Type: I did work for someone
Every user experience is different and we're sorry to hear you are not happy with how the platform works. If you have concerns or there are issues you wish to discuss, you may get in touch with our Support team at https://support.airtasker.com.
I'd say reading from latest reviews alot of people are sick of the way you work... withholding customers funds for a few weeks at a time, lack of customer support outsourced to poor countries. Intrest
... Read moreing facts = Apparently your insurance company is in Mexico... your founder gloats that he is worth $30 million dollars. Airtasker is making contributions to political parties. Alot of people speculate that the reason the funds take so long is so Airtasker can hold the money in a HISA or invest it. I'm not sure you can go on that the fees are there to help the platform operate... the fees are so high to help your founder get filthy rich. Disgusting. They are not sustainable - how many cancellations do you get daily??? But as I said, each person on Airtasker should be passing on personal details and use it as a way to get future customers. Small business, invest in SEO, SEM, PPC. Invest in your digital presence, invest in marketing. Get the grubby middle men out of the picture. Small business is the backbone of Australia. Benefits for workers, superannuation, fair pay, fair conditions... small business and employees matter. That's what Australia was built on, not the gig economy. Bring back workers rights. Let's hope these laws don't exclude airtasker and they start abiding by fair rules and supporting their workersAirtasker... do you intentionally withhold customer funds for prolonged periods to collect interest?
Customer support is non existent as a tasker didn’t show up after 3 scheduled times
After the tasker didn’t show up I contacted customer support to get help with the awarded task and not get charged cancelation fees so I can find someone else for the job.
It’s been a week of me requesting help, they keep closing the tickets but don’t reply. So strange to not get support or an answer we are left to our own to understand their rules of how the app is set up.
- User Type: I posted a job
Sorry to learn about your recent experience with the Tasker you assigned, Jana. As a customer, you will not be charged a cancellation fee if you are not responsible for the cancellation. Due to the in
... Read moreflux of support requests, there may be a delay in getting a response from the Support team but rest assured we're working hard to attend to each concern as soon as possible.Yes but of course it’s going to be me to cancel it. Who else is going to? That’s very unclear in how you’re explaining that! How can I prove it’s not my fault that I have to cancel the task? The taske
... Read morer didn’t show 3 times and then he is saying he can come tomorrow but I can’t keep waiting after 3 times waited. So I have to cancel the task and get someone else to do it. So will I get charged the cancel fee, when I cancel the task?
Customer support is a joke
Work on Air Tasker. Some task done but client don't bother to relase the money. Contact AT but never get rely. After a while, task disappear, no payment made. So, where are those payments? Go into AT pocket of course.
- User Type: I did work for someone
Hi Tony, we are sorry to hear about your experience. Our support team generally responds within 24 to 48 hours. However, we are currently experiencing high ticket volume. If you have yet to receive a
... Read moreresponse, please send us a follow-up at https://support.airtasker.com/. Thank you.Up to 48h or 48 days or 48 months or 48 years? Never got one and I am not the only complain about this issue
Questions & Answers
Does airtasker have work for 1tonne flatbed utes and possibly even with trailer... also, how does airtasker pay?
Hi Ian, thanks for getting in touch. You can post your task at https://www.airtasker.com and Taskers can offer their services from there. If you have specific requirements for your task, please ensure to include them in the task description.
As for the payment, when a customer accepts an offer from a tasker, the offer price is immediately deducted from the customer's account and held securely in Airtasker Pay until the task is completed. This allows customers to release payment when their task is completed and taskers can work at ease knowing that the task payment is securely held while they do the task. In the case that a task isn't completed and is cancelled, the task payment will be returned to the customer's account accordingly. You can learn more about Airtasker Pay in this help centre article - https://support.airtasker.com/hc/en-au/articles/205832680-What-is-Airtasker-Pay-.
If you haven't used Airtasker before, please check out our handy explainer on how it works here: https://www.airtasker.com/how-it-works/
If you have further queries, feel free to reach out to us at https://support.airtasker.com/. Thank you.
Thanks 4 the reply and the links.
Am looking to engage as a Tasker.
Hi Ian, thanks for the clarification. You can search for tasks that match your skill set at www.airtasker.com. You can check our handy explainer here: https://www.airtasker.com/earn-money/ for additional details.
I book a task on the 5th of October 2023 and accepted offer from tasker. than my app was updated. after returning to the app. I found task had been deleted, so I rebooked task with same tasker. after task was completed, I released task amount only to find I had be billed twice. how do I get a refund.
Hello Airtasker,
This is urooj Danish, Full time house wife and tasker providing graphic design and web developing service. I am fairly new to the platform yesterday evening while I was tasking my account got temporary restricted for some reason can you please look into this matter as soon as you can. Because I don't have any work and I am completely rely on airtasker to pay my bills and put some food in front of my table. I am very stressed and couldn't sleep from last night when I get to know about the restriction.
Thanks
Hi, Urooj. If your account has been restricted for breaching the Community Guidelines and you don't agree with the reasoning or you want to appeal the decision, please send a reply to the restriction email you received so our Support team can assist.
If you can't see the email, you may contact the Support team by sending a message through our Contact Us page: https://support.airtasker.com/hc/en-au/articles/213536878-How-can-I-contact-Airtasker-
For more information, please check out this Help Centre article: https://support.airtasker.com/hc/en-au/articles/360018794372-My-account-has-been-limited-but-I-disagree-what-do-I-do-
I have emailed them but didn't recieved any response yet. Can you please look into this so I can start working on Airtasker again
Hello Airtasker
It's been 2 days. I didn't heard from them.
Get an answer from our members and Airtasker representatives
Details
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|---|---|
| Comparisons | Ad Hoc Services, Child Care and Education & Training |
Contact info for Airtasker
- ACN: 149850457
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Hi Phuong, thank you for your feedback. We understand the importance of transparency and fairness in the review, which is why both Poster and Tasker are given 14 days from when the task was either com
... Read morepleted or cancelled to leave a review. After the 14-day timeframe has passed, any submitted reviews will be published. For more information about the review system, you may visit: https://support.airtasker.com/hc/en-au/articles/227072627-How-do-reviews-work-