Airtasker

As of 2026, I have observed that task budgets have become increasingly smaller, particularly in the lawn mowing and gardening sector. The work posted often requires more effort than the budget allows, leading taskers to accept jobs that fall below the Australian award wage. This situation fosters a perception that such low prices are standard, which is disrespectful to legitimate businesses. Show details

I'm confused by this service. It seems as there is no way for potential suppliers to come and quote on work until after you've accepted them. Requests are 'moderated' so communication stops, and attempts to upload photos seems to fail. Very disappointed. Show details

Awful experience twice!!! Awful experience twice!!! Both times described in detail a job with photos and 2trades agreed on job and price. Both times they came and decided the job was a bit too tricky and didn’t want to do it…. I then tried to cancel… Read more

the jobs (airtasker keeps the amount u asked for the cost of the job until its completed or someone cancels) but the trades would not accept the request as they get charged a fee….. for me to get any money back i had to say it was my issue to cancel and lost $50in the process and have to start again! The whole idea is broken because trades do what they want and have u over a barrel as its yr money airtasker asks up front…..never ever use it!

Suggestion to AirTasker: 1. Please upgrade your message Inbox to be able to attached multiple photos in higher definition so we avoid using alternative messaging apps like WhatsApp. After all, you want to keep messages within the app for monitoring. 2. Verify first the identity of the Posters before they would be able to accept an offer. Safety of the Taskers should also be considered. Show details

Be very careful who you choose to do your tasks. Read reviews thoroughly and opt for the ones who have insurances if you’re cautious. Airtasker has always been a good way to help get tasks done. Show details

I did not have a good exprience with the tasker, but thanks to Airtasker, they resolved the issue. They showed they are reliable source to find good tradies, just as an owner we need to be careful when advertizing and choosing taskers. Show details

Seems like airtasker does not care about its customer. I have hired a airtasker, this guy demanded cash before even started the work. And when he did not complete , i told him to pay via app, but i have to paid him cash so things do not go worse. Airtasker cancelled the task, but i still lost my money and peace. Show details

Very disappointing support experience with [Name Removed]. Legitimate safety concerns, undisclosed site conditions, and supporting evidence were ignored. The response failed to address the actual discrepancy between the advertised scope and the conditions found on site. I felt my concerns were not properly understood or fairly considered. I got… Read more

charged for cancellation when the customer the one cancelled after lying that theres only 1 large mango tree but upon site visit there’s another 1 large tree thats never part of the scope!

Terrible experience. We paid Airtasker's fee, hired a Tasker, and then got completely ghosted. Multiple messages went unanswered while our deadline got closer and closer. Airtasker's solution was essentially for us to cancel and potentially lose the fee we had already paid—even though the problem was the Tasker's failure to respond. That is… Read more

unacceptable.

We wasted time, missed opportunities, and received no meaningful support. If a Tasker can disappear without consequence while the customer bears the cost, the platform has a serious problem.

Overpriced unless a job comes in as a high price ticket job. This service is useless for DJs as the amount they for accepting the job is not worth the job offered 9 times out of 10. I like their previous app one flare. Will only be using this app when the rare high priced ticket job comes along. Which is rare on this app as people want everything cheap on here. Show details

From my experience not good at all. Got nothing but shonks trying to take you for a ride, rip you off. Like I say, can only speak for myself so I never used anyone from this site Show details

Zero accountability from the platform, job is poorly done, found out too late, guy demanded more money, all I can do is remove the review. Cannot put in truthful review to protect other consumers from this person. Tasker will not message back to resolve - I am using messages on the platform. Even when I posted the orginal job taskers were… Read more

asking me to reduce job to $50 to pay for them to come and quote it. When I said that was against community guidelines they got nasty in their messages. What exactly is airtasker doing to protect consumers from nasty predatory behaviours. There is no recourse and dodgy taskers or subbies can just keep doing substandard work and leave mess behind.

WATCH OUT! Watch cancelled task payments – Basically non existent customer service. I put up a task and only one person responded (v specialised and short time frame) and we went with him even though he had a low completion rate. He cancelled the night before and then the payment was returned as a credit which is ridiculous as it should just go back to your credit card. They wouldn't… Read more

respond to my numerous requests to return it to my credit card ignoring every request so that I had to get a refund through my credit card. It was close to $800 so I was very annoyed by the end!

Hired a handyman through Airtasker in Melbourne who demanded more money than he quoted once the job was done and became violent and smashed my kitchen. Police had to be called. Reported to Airtasker to have his account looked at. Could happen to other people. Airtasker didn’t follow up. And he is still Operating to this day. Show details

Airtasker has become a truly deplorable platform, and in recent years it seems to have sunk to new lows. Rather than addressing its excessive fee structure — effectively double dipping by charging substantial fees to both Taskers and posters — the company has instead introduced incentives encouraging repeat bookings through the platform by… Read more

offering reduced service fees on rebooked tasks.

Ultimately, this only benefits the platform itself. Once an initial connection has been made, there is very little incentive for either the Tasker or the poster to continue paying exorbitant fees simply to maintain an ongoing working relationship.

Reports suggest Airtasker continues to post significant annual losses while aggressively pursuing international expansion and additional funding. At the same time, its stagnant share price has led many to question the long-term sustainability of what is increasingly viewed as a deeply flawed business model.

The core problem is simple: the platform relies heavily on extracting revenue from both sides of the transaction while offering limited long-term value beyond the initial introduction. Rather than addressing growing dissatisfaction surrounding excessive fees, declining service quality, and platform sustainability, Airtasker appears more focused on short-term revenue measures and expansion projects.

Another major criticism is the platform’s heavy reliance on AI systems and the apparent lack of accessible human customer support. When issues arise, many users report being trapped in automated support loops with little opportunity to speak to a real person or receive meaningful assistance.

The platform also appears to have minimal screening or verification processes for new accounts. As a result, remote design and digital-based tasks are often flooded with extremely low-cost offers from overseas users willing to heavily undercut local pricing. This has created an increasingly frustrating environment for experienced Australian freelancers and designers attempting to compete fairly while maintaining professional standards and sustainable pricing.

For many professionals, Airtasker no longer rewards skill, reliability, or long-term client relationships. Instead, the platform increasingly encourages a race to the bottom, where quality and professionalism are overshadowed by whoever is willing to complete the work for the cheapest possible price.

Rather than investing in stronger customer support, fairer fee structures, or improved quality control, the company appears primarily focused on maximising revenue to fund advertising campaigns and ambitious global expansion plans.

For many hardworking Australians, the platform no longer feels like a system designed to support local freelancers and small businesses — it feels like a marketplace built to maximise profits into the pockets of Tim Fung at any cost.

STAY AWAY!!! theY dont follow their own policies, if your looking for work its a terrible app. you'll be used and abused, and airtasker won't do anything about it. They always side with the customers. if you need work done however, its a great place to rip people off. THEY DONT FOLLOW THEIR OWN RULES AND REGULATIONS and also customersupport closed my ticket without even responding. stay away from this app!! Show details

Airtasker has zero accountability for tradies who abandon customers after the job I hired an license electrician through Airtasker. The work(with formal CCEW certificate issued) failed completely within 4 months, leaving my household without hot water. The tradie ignored every attempt I made to contact them — phone, SMS, email — complete silence.… Read more

In the meantime, he is still active on Airtasker. I lodged a formal dispute through Airtasker's complaint process , filled out their online form, and was promised a response within two business days. That was 4 days ago. Nothing. Here is the reality of using Airtasker for trade work: After Airtasker collects their fee, they have no mechanism to hold tradies accountable for defective work or warranty obligations. If your tradie ghosts you, Airtasker will not intervene in any meaningful way. Their "dispute process" is a form that disappears into a void. There is nothing on the platform that protects customers when a tradie walks away from their responsibilities. No enforcement. No follow-up. No resolution. Use this platform for simple odd jobs if you like — but for any licensed trade work where quality and accountability matter, understand that Airtasker offers you no real protection if things go wrong.

there is no such customer service, I posted my first task via Airtasker, was going to use it for my renovation project, multiple tasks involved, so I paid for the membership, however, after many messages exchanged with several taskers, I accepted one offer, was planning to go ahead with the schedule, then I found out my task was cancelled by the… Read more

system without any notification or contact attempt to me, I had no idea what is happening, contacted Customer Support (online chat) no reply ... AI assistant said someone would get back to me ASAP ... here is the update, after 2 working days, finally they found out why the task was cancelled, it was their IT error, the payment was however voided, so they cancelled my task and did not bother to tell me neither trying to fix it ... the customer support person apologized to me, asked me to re-open the task and included $50 voucher (my initial $20 new sign in voucher was vanished ...) for me to use ... I have no time to waste with them, so I re-open the task, exchanged several messages then decided to take an offer, so I can get my project started, then, guess what, the voucher was INVALID, I was furious, contacted their online support, again, no reply for 2 days, finally they replied, even asked me what is the code I wanted to use ... (man, it was clearly in the system, and also in the email trail we were following), I replied that person with the clear voucher code, told her to scroll down a few lines and checked our previous email correspondence. Then another person replied, said their system had some bugs, asked me to re-use it again. Yes, I did and No, it is not working! I gave up. Question remains, how much your company paid for IT system and support team?

I previously worked at Oneflare before it was acquired by Airtasker and during ownership, so I’ve seen the company from both the inside and the outside. During the acquisition, staff were told there would be support and stability, but the transition ended up being challenging. When redundancies eventually occurred, the level of support provided… Read more

didn’t fully match what had been communicated, which was disappointing to experience firsthand. Many businesses on the platform were also left uncertain, and when we asked about the future of Oneflare, we were told there was nothing to worry about, only for redundancies to follow shortly after.

Since then, Airtasker has continued to shift direction, including slowing Oneflare down significantly. Airtasker as a platform still functions, but from my perspective, the company has been struggling to find its footing. Communication has been inconsistent, and the overall service quality doesn’t feel as strong as it once was.

In my view, Airtasker’s execution and internal handling of the Oneflare acquisition left room for improvement, and based on the current market and the company’s direction, they will need to work hard to stay competitive. I genuinely hope they stabilise things moving forward, but from my experience, there are definitely areas where both staff and users could be supported better.

That includes following through on promises to “assist” those affected by redundancies. Many of us worked hard and showed loyalty for years, so it was difficult to feel forgotten once the changes were made.

Worst customer service ever . The only way to communicate to them is via email and they take days to reply back if you have any problem. still waiting for a reply after sending multiple emails. Show details

This airtasker [Name Removed] is a complete [Content Removed] and [Content Removed] WHO took me for a ride yesterday, do not fall for this profile as a real tasker, they operated outside the guidelines (only communicate on airtasker platform), they asked for my email, hacked me and gained access to my email account and [Content Removed] more money… Read more

out of me..... Overseas hackers acting for foreign countries/agents [Content Removed] money out of Australia.