Airtasker

Please train your customer service. Some of them don’t know how the payment system works. The support sent me a dispute form when there’s no complaint from the customer. There is NOWHERE in the policy that AirTasker shall proceed with the dispute unless otherwise the customer has raised concerns of the task completion. Simply put, AirTasker cannot voluntarily raise dispute where the is non coming from the customer. Show details

So the platform is helpful, and I eventually had the job completed with a great guy. However be warned. The first person who accepted the job cancelled. I accepted the cancellation after reading the terms clearly to ensure I wouldn’t be charged the cancellation fee. But then, the person who cancelled said he cancelled because I was to blame… Read more

because I didn’t describe the job correctly. Airtasker are now saying that they will charge me a $50 fee for cancelling the job. Even though I proceeded with another contractor and gave them another $50 commission.

I will of course dispute the credit card transaction, but it’s really scary that they can just take payment for something that I didn’t do, cause or receive.

There is possibly something dodgy in the way they ask you to “accept” the cancellation….. perhaps something hidden in the “terms and conditions”.

And the worst is that they don’t offer phone support. Everything is via chatbot or “submit a form” to which they then tell you that “ We are currently experiencing an extremely high volume of enquiries at this time…”

chose a tasker to build a website which was middle of the range price offered stated he was in ACT as i wanted someone local instead of overseas before accepting his services i wrote that the task cannot exceed the price quoted, would not go beyond the time frame & everything that was agreed to would be completed immediately after accepting his… Read more

offer he raised the price by p to $800 extra

i informed him that we had agreed on the price with no increases

he then apologised & started the job

he emailed me a list of requests that i replied soon after

i checked if the domain had been registered several times a day & saw that it wasn't

that concerned me as i didn't want to lose the domain

everyday that i asked him to register the domain i was told it would be done but never was

a design was emailed & it was nothing that was requested

some discussions were exchanged & offered to drive to canberra to meet to finalise the design

after having that request rejected by him to meet at a local maccas i doubted he was even in aust

he sent me a ten year old drivers licence that expires next month

so i said that if he is willing to show his licence but not meet then go outside & take a selfie in front of the address

he refused to do a simple quick task to reassure me

so then everything he said i then doubted

i simply cancelled the job as it was only done by AI in a few minutes cause i am a web designer & see how AI works

well the fun began as airtasker made me try to sort it out with him

i refused as all confidence was lost from the scammer

airtasker will not meet in person at their offices & only will comunicate by emails from several different people wanting to start the cancelation from the begininng each time instead of having my own personal customer support deal the whole time

i will take this to court for a full refund as the job is not completed to instructions, went over time & even if it were for free i still cannot use it

awaiting airtasker to finalise the dispute but if i had read all these many complaints then i would have never used them

I went on air tasker to have my car roof lining repaired what a mistake that was the guy who accepted my job did not turn up as promised. I contacted… Read more

air tasker after 2 weeks passed and they said he should have a second chance well another 2 weeks passed before he turned up and left halfway through the job. 2 days later he turned up to finish the job and as it was dark I could not inspect the job. Ater a while he said he wanted payment I told him this is not up to me refer to air tasker. The next day I inspected the job... what a mess job not finished and interior left filthy. He kept messaging me for payment I kept telling to go to air tasker. All in all he only got 50 percent of the quote. DONT GO NEAR AIR TASKER

I was not happy with the workmanship of a particular roofing tradesman. I took the matter up with the tradesman who did not accept any responsibility for his shoddy work. Airtasker were not helpful at all in resolving the problem and I could not… Read more

provide a new review or amend my earlier one. Do not expect any support from Airtasker if you have an issue after a job is completed

I am very satisfied with Airtasker on two tasks in Frankston VIC. I accepted two offers on the two tasks. One tasker had nothing to prove he had 10 years tiling experience. The qualification sent to me has someone else’s name. The other tasker on the other task made appointment with me to check the job, but didn’t turn up. It’s carpet… Read more

replacing. I urgently needed to get it done for my employee to live in the apartment on 19 July. I didn’t know how reliable the tasker was and accepted someone else to do the job on 18 July.

Airtasker refunded the payments I made including the connection fees.

Thank you very much indeed Airtasker Team.

Finally I would like the service fee is lowered. The fee for me to pay is 20%+GST, I think it’s quite high.

Suggestion to AirTasker: 1. Please upgrade your message Inbox to be able to attached multiple photos in higher definition so we avoid using alternative messaging apps like WhatsApp. After all, you want to keep messages within the app for monitoring. 2. Verify first the identity of the Posters before they would be able to accept an offer. Safety of the Taskers should also be considered. Show details

Be very careful who you choose to do your tasks. Read reviews thoroughly and opt for the ones who have insurances if you’re cautious. Airtasker has always been a good way to help get tasks done. Show details

Booked a couch delivery through Airtasker and the Tasker damaged the hallway ceiling in my building moving it on a trolley. When I raised it with him, photos and invoice included, he flat out denied it and refused to take any responsibility, said he "didn't recall" it happening. And here's the catch nobody tells you upfront: even with clear… Read more

evidence and a Tasker who won't cooperate, if your claim is under the insurance excess from Airtaasker, you're basically out of luck. I have to pay repair bill, nothing Airtasker could actually do to help.

So if something gets damaged on your job, don't expect the platform's insurance to actually help. It only kicks in for bigger claims, and a Tasker can deny everything with zero real consequence.

Avoid for anything requiring genuine skill or accountability. My Tasker subcontracted a post-renovation deep clean to an undisclosed third party without my consent — a clear breach of Airtasker's own Community Guidelines, which require Poster consent before subcontracting. The result was well below what was described in the listing, and I had to… Read more

redo parts of the work myself. Airtasker's Resolutions Team acknowledged the undisclosed subcontracting in writing and gave a partial refund, but when I pointed out the specific policy breach, the response ignored it entirely and fell back on generic boilerplate about vetting Taskers before engagement — which wasn't the issue I raised. They also refused to refund their own connection fee for a job delivered in breach of their own rules, and called the matter closed. I've since lodged a complaint with NSW Fair Trading. If you use this platform, get everything about who's doing the work in writing before you pay.

I joined AirTasker to have a new car stereo fitted. However, halfway through discussing the job with a potential tasker, we'd lose contact. AirTasker had blocked us because we (one or the other) had somehow violated their contact and/or contract conditions. I emailed to ask AirTasker to be specific. They couldn't. This happened several times and I… Read more

had to re-post my task each time. As a last resort, I joined AirTasker membership for one year ($89) to open the communication channels. I selected a very pleasant Tasker who unfortunately was unable to complete the job. AirTasker deducted $240 for this job, however upon cancellation, they reassigned this $240 into credit to use on another Task. I went back to the original two potentially suitable Taskers and recommenced discussions, but 'Whammo' Blocked again (multiple times). I explained to Tasker that I took out Membership solely to stop the blocking, and this appears to be a violation of their standards. I received a reply apologising and blaming their website and/or computer system (I have this email). Also unfortunately, AirTasker do not engage in phone conversations. Another problem is that of the seven Taskers I contemplated using, one was surly and unapproachable, one lived in WA, three in Queensland and one in remote NSW. Only one was in my local NSW region and his reviews indicated that he was dishonest and unreliable. I asked AirTasker why he was still on their system and received no response. Surely their credibility is compromised because of his inclusion. Totally frustrated I advised that I wanted to withdraw from AirTasker and their non-functioning Membership scheme and wanted a full refund of both lots of monies. Their response was NO; our Policy is not to refund membership (once we've gotten our greedy hands on it). The other money ($240) was recredited to my Visa card today, after approximately three weeks of haggling. I recently lodged a complaint to ACCC, and NSW Fair Trading requesting their intervention. I will also consider taking legal action myself (regardless of the cost) if they continue to be intransigent. Sorry AirTasker but you have failed me, and who knows, who else, and I will never use your sham service ever again?

I had a disappointing experience with a specific Airtasker Support due to repeated attention-to-detail issues. On the first occasion, I was sent a dispute form even though I had never requested a dispute and the customer had not raised any concerns. On the second occasion, I was informed that a review had been removed because it breached… Read more

Airtasker’s guidelines, but the review remained visible on my profile afterward. Having two similar issues occur in separate cases made the support experience frustrating and required unnecessary follow-up. I hope Airtasker provides additional training to ensure support representatives carefully review cases and fully complete actions before confirming they have been resolved.

As of 2026, I have observed that task budgets have become increasingly smaller, particularly in the lawn mowing and gardening sector. The work posted often requires more effort than the budget allows, leading taskers to accept jobs that fall below the Australian award wage. This situation fosters a perception that such low prices are standard, which is disrespectful to legitimate businesses. Show details

I'm confused by this service. It seems as there is no way for potential suppliers to come and quote on work until after you've accepted them. Requests are 'moderated' so communication stops, and attempts to upload photos seems to fail. Very disappointed. Show details

Seems like airtasker does not care about its customer. I have hired a airtasker, this guy demanded cash before even started the work. And when he did not complete , i told him to pay via app, but i have to paid him cash so things do not go worse. Airtasker cancelled the task, but i still lost my money and peace. Show details

Terrible experience. We paid Airtasker's fee, hired a Tasker, and then got completely ghosted. Multiple messages went unanswered while our deadline got closer and closer. Airtasker's solution was essentially for us to cancel and potentially lose the fee we had already paid—even though the problem was the Tasker's failure to respond. That is… Read more

unacceptable.

We wasted time, missed opportunities, and received no meaningful support. If a Tasker can disappear without consequence while the customer bears the cost, the platform has a serious problem.

Overpriced unless a job comes in as a high price ticket job. This service is useless for DJs as the amount they for accepting the job is not worth the job offered 9 times out of 10. I like their previous app one flare. Will only be using this app when the rare high priced ticket job comes along. Which is rare on this app as people want everything cheap on here. Show details

From my experience not good at all. Got nothing but shonks trying to take you for a ride, rip you off. Like I say, can only speak for myself so I never used anyone from this site Show details

Zero accountability from the platform, job is poorly done, found out too late, guy demanded more money, all I can do is remove the review. Cannot put in truthful review to protect other consumers from this person. Tasker will not message back to resolve - I am using messages on the platform. Even when I posted the orginal job taskers were… Read more

asking me to reduce job to $50 to pay for them to come and quote it. When I said that was against community guidelines they got nasty in their messages. What exactly is airtasker doing to protect consumers from nasty predatory behaviours. There is no recourse and dodgy taskers or subbies can just keep doing substandard work and leave mess behind.

WATCH OUT! Watch cancelled task payments – Basically non existent customer service. I put up a task and only one person responded (v specialised and short time frame) and we went with him even though he had a low completion rate. He cancelled the night before and then the payment was returned as a credit which is ridiculous as it should just go back to your credit card. They wouldn't… Read more

respond to my numerous requests to return it to my credit card ignoring every request so that I had to get a refund through my credit card. It was close to $800 so I was very annoyed by the end!

Hired a handyman through Airtasker in Melbourne who demanded more money than he quoted once the job was done and became violent and smashed my kitchen. Police had to be called. Reported to Airtasker to have his account looked at. Could happen to other people. Airtasker didn’t follow up. And he is still Operating to this day. Show details