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Airtasker? AirHead, or Airdreams
I posted requests for two jobs, I had two responses, both of which messaged a few times for details, said they would attend to quote, then both effectively disappeared.
It appears I have not submitted the minimum number of words to express my disgust.
Great platform but expensive
Great platform to find work and communicate with potential clients but the fees of 20% is high, especially as you then get taxed by the government on any earnings as well. Also found it pretty annoying that when a customer chooses to pay you a bit extra for a job well done, Airtasker take 20% of that as well!
No refund and no Reason.
I wanted my townhouse cleaned before I moved in. I put out for the task for $180.00 and got several responses. I choose a tasker and agreed on a date and time. Because it wasn't good timing due to local circumstances out of my control. I tried to arranged a different time but nothing happen. The task was cancelled.Since then no refund, no replies and all messages gone. All I have is a transaction from the bank stating that I paid Airtasker. I am probably not the only one. All I can say is can keep the $180.00 plus $24.00 fee and hope you can sleep at night.
Assembly of a garden shed. Booking accepted, no show, yet payment taken.
Post a job on Airtasker for assembly of a garden shed. Booking accepted, and at the appointed time, No show of tradesman. In spite of several chasing, received no response, yet payment is taken. Cannot get a refund from Airtasker. Further insult to injury. The quote was $150, $169 was taken from my account.... BEWARE!! No response whatsoever from Airtasker, I wish the consumer affairs department will take a look at this organization to protect unsuspecting consumers.
DO NOT USE - THEY FACILITATE SCAMMERS
I tried Airtasker for the first and final time a month ago when I needed to find a cleaner for a Bond Clean. In short I got scammed by a cleaner who is either on Airtasker to fleece money, or completely incompetant as a cleaner.
I'll try not to focus too much on the task itself, but more on the lack of understanding of Airtasker, or their desire to protect their taskers despite overwhelming evidence that they didn't do their job, but here is a short summary;
1. Bond Clean on 2 bed 2 bath unit. Tasker quoted $399.
- Tasker due to arrive 6am...
- Verified customer
Beware! Never Ever Trust Airtasker!!
Beware! Beware! Beware!
Airtasker will take your money and provide no support whatsoever even if you get completely scammed or incur damages or real losses by any of their taskers.
Airtasker simply does not care less whether or not a task is done or not. They take absolutely no responsibility whatsoever for any tasks, work or repairs you have done.
So, if you use Airtasker and have any problems at all you are on your own and will suffer the consequences.
I had some cracked walls to repair and paint (it cost a couple thousand doll...
Having been tasking for about a week, I think it's a great idea and easy to use.
I have had a couple of comments removed, obviously due to thin skinned taskers/posters dobbing me in, even though my comments weren't aggressive or insulting.
However I've learnt to keep my thoughts to myself in this environment.
My experience has been 99% positive so far in terms of customers and tasks I've completed.
I'm tipping most reviewers would comment that Airtasker take too much of a taskers earnings, while also taking from posters, i.e. double dipping, and also taking from a bonus that I earnt. (The old triple dip special! Nice. Classic!). I guess that's the way Airtasker operates.
Other than that, it's all good.
Would never have used if I knew how hard it was
I have never used AIRTASKER before and decided to give it a go and wish I didn’t . My money is now gone and I am trying to move house and I am out of pocket and very stressed ! I advertised for window cleaning and a girl accepted my price , but then messaged me and said it will take longer and will be an extra $80. So I said Um no, that’s not what you agreed too so I cancelled the job . I just got an email saying I have a Credit ???? What the hell would I need a credit for ? I need the money straight back into my account as I’m out of pocket an...d have a removalist I still need to pay for. I will never use this service again in my life after this horrible experience, so why would anyone want a credit ? What a disgusting company for not applying a refund straight back to your card. This is my money !!
- Verified customer
2 Cancelled Jobs and No refund
I posted a job for simple gardening to be done on a specific date.
First guy I booked cancelled out of no where and so did second guy (obviously not airtaskers fault) but expecting I'd get the refund back within 5 days business days, I checked out there forums about refunds, so I waited but nothing.
So I emailed them, got a response 5hours later saying that all money had been transferred to airtasker credits automatically (which I wasn't aware of) and that if I wanted a refund I had to confirm by responding to that email - I did straight away ...and now its been 3 business days later and no response back. Tried emailing again twice, was told to submit feedback about their emails communication (gave bad feedback back) and I messaged on their FB page - no response.
Airtasker was easy to use.. great experience. Both parties were happy with transaction. Website and App are very easy to navigate. Would definitely recommend to both parties involved in the transaction
The reviewer stated that an incentive was offered for this review
UPDATE: Airtasker, your response (below) is totally inadequate, we did raise this with you via so-called 'remediation' but that's just a weasel-word you use to deny any responsibility whatsover. My rating remains unchanged - if I could have given zero I would have done so.
We engaged an airtasker guy to clean up our back courtyard and pond, plus a couple of other minor things.
He was punctual and polite, but turned up in thongs to do an outside labouring/garden job.
Within 3 minutes he had broken a $200 (est. based on google search) hurric...ane lamp. Within an hour he had broken electrical fittings in the pond that will need me to engage a sparky to restore, not to mention setting off the power circuit breaker when I was right in the middle of a zoom call with a client. Never again. Attached is a photo of the one remaining hurricane lamp. They were a matched pair, about 25+ (?) years old. Even if I can get a replacement that matches (doubtful) there is still the need to engage a sparky to reconnect the broken wiring, reattach the pump and reinstall the pond lighting, so I reckon this $150 airtasker assignment will wind up costing me about $600-700 in total. [The work on installing new line for the clothesline was disappointing too - he cut off the replacement line too short, which meant that the final section was not tensioned properly and I had to complete the work myself. And the final cleanup was a bit average, I had to finish that off as well.]
Great way to work
My task was to garden including mowing and weeding. Airtasker allowed a relationship to develop through a secure introduction.....Genuine client and work platform. Would highly recommend it. Payment was easy with no complications.
Questions & Answers
I had an AirTasker move a pool table for me. It was damaged in transit and whilst the tasker attempted to fix the table, it's beyond his skill set. I have contacted support and they said I should try and negotiate directly with the tasker (no thanks) or go through their insurance (preferred option). Am I able to simply respond to their email and continue the conversation or do I need to raise a new support ticket each time? AirTasker make it super difficult to contact them with issues.
In my experience Airtasker will not help you and will just fob you off. Airtasker cannot and should not be trusted. Their business model is all about making money at the posters and taskers expense and Airtasker take no responsibility if things go wrong.
I filled in an insurance claim form and have not yet paid the poster. Let's see where we go from here. Right now I have a useless slate bed pool table...fingers crossed they do the right thing...
Hi Richard, it seems that you have been in contact with our support team regarding the matter. If you need further assistance or have questions regarding the matter, feel free to respond to the email thread or send us an email at support.airtasker.com. Thank you!
Having issues with a tasker who stopped responding to my request for a payment receipt / tax invoice for a >$5K payment.
I paid within less than 24 hours as she has requested, however, it's been 2 days and she is yet to provide me with an invoice/receipt as promised. She has stopped responding (after I called her out on her poor performance and work attitude).
QUESTION 1: How do I obtain a receipt/invoice from a tasker who stopped responding?
About 30% of the payment was paid outside of Aistaker, as requested by the tradie. I believe she is actively practising this with her Airtasker clients - getting customers from Airtaker, meeting them in person and persuading to pay outside of Airtasker in full or in part. Given her lack of integrity, this is a risk to the Airtasker community as it leaves posters vulnerable to their antics and and poor performance. My experience with her is a PRIME example. LOVE Airtasker, posted many tasks, 100% completion rate and over 90% satisfaction rate, but rarely have I come across a tradie like this one and it's disheartening.
QUESTION 2: How can I ensure this tasker is held accountable for breaching AT payment policy, for not responding to my request for a receipt, for her bad behaviour?
Examples of her bad behaviour/performance:
a) manipulating her way out of doing certain agreed tasks within a project,
b) repeatedly calling in sick at the last minute, causing project to be delayed by 2 weeks, but kept blaming the client for causing the delay
c) ignoring and not performing an agreed task
d) lying about why certain things were not or could not be done
e) leaving the site unfinished before demanding ASAP full payment on the same day
f) would not take accountability for her mistakes and poor performance, blaming the client and the universe for all of her issues.
g) not responding to request for payment receipt after having received the full payment.
h) persuading all her airtasker clients to pay outside of airtasker.
... the list goes on.
Hi Jo, we are truly sorry to hear about your experience with the Tasker you have assigned. Airtasker has a specialised team who can help you with this type of concern. Kindly send us an email at support.airtasker.com and our support team would be happy to provide the best resolution available. Thank you.
Airtasker my name is Mark L. On airtasker being following all the rules. Understand everything about off topic comments and not sharing info. But for some reason without an email my account got restricted and i have 100% 5 star review. Please help its a source of income during hard times. Mark L
Maybe you revealed your contact number within one of your posts ?Try sending a message through to admin/help to query the deletion?
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