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Parcel2Courier.com

Parcel2Courier.com

 Verified
Parcel2Courier.com
4.7

144 reviews

Positive vs Negative
93%7%
Delivery Time
  • Early
  •  · 
  • On Time
  •  · 
  • Late
  •  · 
  • Unacceptably Late
Sender or ReceiverSender · Receiver
Delivery Arrived in Good ConditionYes · No
Transparency ?
4.4
144 reviews
5 Joe  · Absolutely Reliable – Highly recommended shipping & freighting service - attention to customer service is impeccable!
5 rob  · great – all good in the delivery fast easy and no problems got the stuff in good order no damage or loss so i think i can use this company again thanks
5 Jason Chan  · Very good service – Website was easy to follow. Parcel was picked up and delivered on time. Cheaper than Aust Post. Very simple but good service.
5 Helle Kouskos  · This is perfect – Lovely lady picked up parcel mid afternoon and son had his gifts by lunchtime next day! A little expensive, though.
5 Bruce Williamson  · Very Happy – Sender ; Very Happy with service , would recommend it . I was notified when they would pick up , and the courier was very helpful.
5 Joseph galdes  · W – Package was not picked up on organised day and freight company not very helpful apart from that was very easy to use
Volha C.
Volha C.NSW2 posts
 

efficiency and professionalism – As a customer who had difficulties with DHL, I decided to try Parcel2Courier to deliver a letter internationally and return the signed documents. From the beginning, they clearly explained that they work with DHL to provide this service but handle all the arrangements on my behalf. I was relieved to let them take care of it. The letter was… Read more

delivered right on time, and their service cost less than going directly through DHL. I’m extremely satisfied with their efficiency and professionalism. I will definitely use their service again and recommend it to my friends. Excellent job, guyys! Thank you for your outstanding work!

Anna
AnnaACT2 posts
 

Superior customer service, and the best price international broker service in Australia – I have had several accounts with some of the big freight companies but send parcels overseas on an ad hoc basis so not sending enough to qualify for much of a discount. Parcel to Courier is by far the cheapest freight broker I have found ( normally at least $150 less than going direct to FedEx or DHL) and unlike the big guys you get exceptional… Read more

customer service. John will get back to you the instant you reach out if you need an address checked or need to change the drop off at the last minute. I couldn't recommend them enough.

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mattS
mattSQLD4 posts
  Verified

Rubbish. read the fine print – Sent goods via Couriers Please. 3 basins in original packaging, cardboard box and foam packaging. One basin arrived smashed to pieces. I call Parcel2courier and they say "oh, ceramics arent covered by any insurance. no claim" Craphouse service. Show details

Reviews with attachments

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JoanS
JoanSVIC
  Verified

No care/No Responsibility – As the sender of this package I'm very disappointed in the handling of it. I did receive a phone call advising of the damage, upon which I was sent photos of same. It was clear that the package had fallen through the slats on a pallet and then been speared by a forklift, completely opening up the package. Very Disappointed in the handling of this… Read more

matter; no offer of compensation at all from Couriers Please. This was obviously not a fault of our packaging process, but a handling problem.

Positive reviews

Alex
AlexWA
 

Affordable and convenient alternative to for our Shopify store! – I have been using P2C for some time now, just wanted to give any potential business / individuals peace of mind coming into Christmas who might be thinking of using it for the first time! Our business is based in Perth WA and send parcels Australia wide a few times a week. From time to time customers demand and expect a premium express service… Read more

and in this case we do not qualify for the couriers direct service minimums, however P2C does! Star Track Premium road and air express have saved us many times!

We also use Couriers Please and Aramax and prices compete with Sendle using the business account discounts. Same day pick ups are the plus over Sendle!

Cheers Alex

AnnieW
AnnieWVIC4 posts
  Verified

Fantastic service ! – Fantastic service, and so quick considering the floods in NSW and Queensland. My delivery speciations were not easy, yet all was done perfectly. Many thanks for a job well done, much appreciated and would highly recommend you company. Show details

jmk
jmk13 posts
 

So far so good. Cheap & fast. Goods in excellent condition – Just decided to stop using Freightexchange after a few years of patronage as their pickup and delivery times have become terrible. Parcel2courier are cheaper and fast. I arranged pick up by Freightexchange last Wednesday and the next day arranged another item with Parcel2Courier. The item sent via Parcel2courier arrived today. The item sent thru Freighexchange only got picked up yesterday afternoon! Show details

Negative reviews

Roy L.
Roy L.NSW2 posts
 

Don't use this company if you want insurance cover – We have been using this company for quite sometime and spent thousands with them for our international freights, One of our parcels have been damaged during freight. When it comes to insurance with these guys, it's the worst experience to deal with. There are no direct phone numbers, no idea who you are talking to, Only done via Email, when you… Read more

call the number on their website, they will tell you to email them only as they don't want to answer any questions.

they give you the option of adding freight Insurance and happy to charge you for it, but when something happens to your parcel, they will not cover anything because they will categorise it under one of their "Restricted Items" list.

Not recommended if you what to ship a parcel that needs insurance.

Best way to get your money back is to contact your bank or credit card provider and open a unauthorized charge back.

Most of their 5 star reviews are paid fake reviews.

Parcel2Courier.com
Parcel2Courier.com    

Hi Roy - thanks for your review, however this… Read more

DanielC
DanielCNSW
  Verified

Some great aspects, but delay in delivery, areas for improvements – I love the delivery companies comparison tool on the net, as it allowed me to quickly compare many companies, their prices and delivery times. The booking process was excellent, and the pickup by Toll was seamless. However we paid for the parcel to be delivered the next day, and it didn't arrive until 2 days later! We ended missing a deadline and felt let down by Toll, so obviously they need to improve their process to prevent delivery delays. Show details

Parcel2Courier.com
Parcel2Courier.com    

Hi Daniel - thanks for your review, we're glad… Read more

SteveN
SteveN
  Verified

Communication an Issue – The parcel took some time to be collected then we had 2 more drivers come to pick up the same parcel. The last driver came after we had received advise of its delivery to the recipient in NZ Show details

Parcel2Courier.com
Parcel2Courier.com    

Hi Steve - thanks for your comments and… Read more

Recent reviews

Happy
Happy5 posts
 

Great Good pricing and quick smooth delivery – Good update on the progress on shipping. They picked up in Brisbane on 2.00pm Monday and just dropped at my place at 11.00am today Wednesday. All good considering alot of people off work in transport. It only went through 3 handles. Show details

Winny
Winny6 posts
 

Excellent service, I would highly recommend Parcel2courier to anyone – Website very easy to use and submit quote, courier arrived on time with accurate tracking. Customer service is excellent, very friendly and helpful. Looking forward to using P2C again, would highly recommend this company. Thanks Show details

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AmandaL
AmandaLVIC
  Verified

Prompt delivery at a very reasonable price – John was quick to reply & organised for all my parcels to be delivered on time during lockdown. I received tracking details as well as confirmation via email. Very prompt & professional service. Thank you  Show details

EileenS
EileenS
  Verified

Highly recommend – Never used Parcel2Couier before but would definately use again and recommend to others 11 boxes in total 9 arrived early 2 arrived on time Very prompt response to my email Very easy and professional to deal with  Show details

Peter Dance
Peter Dance
 

Excellent courier service – I booked using Parcel 2 Courier. Several companies and prices were offered. I selected StarTrack and they picked up half an hour after booking. Excellent service by Parcel2 Courier and StarTrack at a competitive price. Show details

Michelle J.
Michelle J.4 posts
 

Amazing service, clear instructions and delivers with no fuss! – Wonderful service. Parcel picked up and delivered on time. Would highly recommend over any competitor (eg. Transdirect). Booked in one afternoon and it was picked up the next day with no fuss. Show details

Steph Lenoir
Steph LenoirVIC
 

Easy access to wide range of carriers – Would highly recommend! I have a small gift box business and use Parcel2Courier for their wide range of carriers that I would not normally have access to. The business account is easy to use and navigate, the different carriers collect direct from my place of business on time and the Parcel2Courier team are available and happy to assist if there… Read more

are ever any issues - Like miss typing parcel weights! I have also integrated my Shopify store to my dashboard for easy shipping!

JamesG
JamesGQLD
  Verified

Great platform and pricing – Simple to use, great interface, very good pricing and TNT did their part! The P2C platform is clearly design by an integrations specialist and the navigation and operation is testament to a well executed specialist service provider. Thanks  Show details

SteveW
SteveWVIC2 posts
  Verified

Handled by the purchaser – A gumtree user wanted to purchase a computer peripheral I had advertised wished me to pack and post for them. Then decided to send a courier to our residence to pick up instead couldn't get a set time so next day was organised emailed postage label to me. It was collected by 2pm friendly courier picked up from my front verandah chair while I was… Read more

there said hi and thanks easy but I needed to stay home till it was collected was the only downside thanks

LeahP
LeahPQLD
  Verified

So easy to use – I needed to send a box to Moama NSW, system was so easy to use. Courier arrived when they said they would, very professional. My box arrived safely the next day. highly recommend Show details

Tasha
Tasha2 posts
  Verified

One stop shop, easy to use – One website, easy to use. Put in my weight and dimentions - got instant list of quotes. No need to create accounts to get a quote. Easy display of all the quotes then could just click on the one I wanted. Great great great. Had to print lables but that was fine as I have a printer.  Show details

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Mick
Mick
  Verified

Easiest thing i've done all week! – Package picked up by friendly driver and promptly delivered next day, very happy with the price & service. Tracking info received also as well as a receipt. will book more jobs  Show details

Aubry Bary
Aubry BaryQLD2 posts
  Verified

parcel too sydney – yes picked up promptly fortunately the package for some reason arrived at your depot on wed 11 nov and after inquires too receiver was not delivered until 25 nov this was after contacting your office Show details

JamezS
JamezSQLD
  Verified

Fast and Easy – Entire process was quick and simple. Parcel2Courier found the right courier for the job and I had the parcel and documents awaiting courier collection from my door within 10min. 10/10 Show details

Ann
Ann2 posts
  Verified

Excellent, reliable service – My parcels were collected very quickly after booking. Problems with entering information on the online booking system were fixed on the spot via phone call. When I had to change the pick up time, the representative was very helpful, accommodating and polite. The driver who collected the parcel was friendly and professional. I will be pleased to use this service again. Show details

emma
emma2 posts
  Verified

Great service! – Parcel was picked up on time, good choice of couriers, accurate tracking and only delivered 1 day later than eta. Great service, I will definitely use again in the future. Show details

Graham W.
Graham W.
  Verified

Simple to use, give access to courier services – For an individual person couriers are usually expensive. Parcel2Courier gives me access to group rates. Easy to use website. Parcel was picked up OK, tracking was easy to follow and parcel arrived. I have used this service several times. Show details

KrisH
KrisHQLD
  Verified

Great site and service – Easy to use website - item was picked up slightly earlier than organised, but OK. Will definitely use this site/service again when I need to freight other large or bulky items. Show details

Mia
Mia
  Verified

Exceptional service – I had a very urgent overnight delivery and they went above and beyond to ensure my parcel arrived on time. Highly recommend this company for anyone that needs a reliable service delivery! Show details

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