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4.6 from 49 reviews

Terrible service

Terrible service, they dropped and damaged my item which was insured with them.Try to make a claim which then i find out there is so many loop holes they try to do to get out of it paying for the damages they coursed

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
Hi Shane - Sorry to hear your items were damaged, but our terms and conditions of insurance are very clear prior to you placing your order online as to what is / is not covered. They clearly state that we do not provide cover for 'Automotive Panels and Parts' (such as the car bonnet you sent). The reason they are not covered is simply because they are not suitable for courier services / are too easily damaged if not adequately packaged for transit. You would need to send such items with a specialist 'fragile' courier companies who are able to handle such freight. Further, our checkout process does strongly advise you prior to shipping (and you must agree to before you can complete your order) that if you continue to ship such items against our advice then you would need to take out your own separate insurance cover just in case. However in saying this, we are sorry that your items were damaged in transit with our courier partners.

Happy Customer

Service was great; the package was delivered 2 days ahead of the estimated time of arrival and the destination was Alice Springs. As a result, two very happy people; one - our client and two - ourselves as the sender.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Excellent - so quick!!

Picked up soon after 12 in Brisbane and delivered to
Sydney next morning. Website was quick and easy and the quote included $500 insurance- I did lots of research before booking - excellent thank you!

Sender or ReceiverSender

Very good service

Website was easy to follow. Parcel was picked up and delivered on time. Cheaper than Aust Post. Very simple but good service.

Sender or ReceiverSender

Melbourne to Japan. Excellent service. Can't speak highly enough.

I've used your service, for an international receiver, many times now. Always very efficient. This time though, I made a mistake with the address. Your office staff could not have been more helpful. They not only reassured me that it would be ok, they rang on a number of occasions to tell me they were monitoring the package and the address change had been noted.

Sender or ReceiverSender

Melbourne to England

The parcel was picked up on time and delivered without a problem. There was a problem filling out the the forms on the website but one phone call ande all fixed. Will use again.

Sender or ReceiverSender

This is perfect.....

Lovely lady picked up parcel mid afternoon and son had his gifts by lunchtime next day! A little expensive, though.

Sender or ReceiverSender


Excellent services. However, you can improve your services by letting the sender have more space to provide more collection address instructions (eg. in case the collection address is difficult to find, the clearer instructions will help you to find the address easier ).

Sender or ReceiverSender

Excellent service

Parcel was picked up within 24 hours of booking it in. Driver was most personable and happy to answer any queries. An excellent service.

Sender or ReceiverSender

So happy my son told me about parcel2courier

My parcel was sent from Australia to Canada amid the Canadian postal strikes. The parcel was picked up at my door and it took less than a week to reach its destination. The help I received over the phone was exceptional and so helpful and the tracking kept me informed all the way until it was delivered. Can't recommend this service highly enough. Thank you

Sender or ReceiverSender

Thanks Delivered on time

Items collected early, the morning of power failure, only had 2 of 3 labels printed so driver unable to scan 3rd parcel.
Not withstanding all delivered.

Sender or ReceiverSender

Parcel2 Courier Good, DHL not so

The process of getting the pick up organised was easy, the customer service helpful when I needed to get a question answered.

DHL picked up the boxes within the stated time frame: Good. When the parcels were shipped they were shipped over 2 days - 3 parcels one day 2 the next: NOT Good, this delayed the delivery.

On the receiving side, in spite of the delay, I was impressed with how quickly this order came from Australia to The USA: GOOD.

When the boxes arrived 3 of the 5 were damaged, one so much so it appears to be missing items: NOT GOOD.

Sender or ReceiverSender and Receiver

I am very pleased with Parcel2Courier.com and do not use any other Freight company. However, as usua

My package was picked up by 4.00 PM on the arranged day, told delivery would be the following Tuesday but it was delivered on Wednesday. I have not heard any complaints from the receiver so I assume it was delivered in good condition and I received helpful tracking information. Overall I was very pleased with the transaction.

Sender or ReceiverSender

Very Happy

Sender ; Very Happy with service , would recommend it . I was notified when they would pick up , and the courier
was very helpful.

Sender or ReceiverSender


Package was not picked up on organised day and freight company not very helpful apart from that was very easy to use

Sender or ReceiverSender

Very reliable and on time. Very helpful over the phone.

Parcel was picked up within time as stated and delivered in timely fashion. At time of initial enquire, the person was helpful, courteous and explained the service in detail..

Sender or ReceiverSender

Excellent service

The package was picked up within 15 minutes of paying online.
The package was delivered on time.
Tracking was accurate and easy to use
Processes online were simply enough for me to complete from my smart phone then just sent to printer from here .
Overall will use again.

Sender or ReceiverSender

Excellent customer service - Reasonably priced for shipment from Canada to Australia

Great company to work with, reasonably priced for a parcel going to the other side of the world! They picked up on time. Parcel arrived in Australia right on time but then it was held in customs for 5 days! I know it is not the company's fault but I was counting on their 'offer' to deliver in 3 days. I guess they should put a small print disclaimer that they do whatever is offered, just have no control over customs as each country is different.
It took a week but was delivered same day as soon as it was cleared and I was grateful for that. They also addressed my concerns in such a professional and immediate manner that I will use them again in the future as my niece lives there and now I know how to send her Christmas gifts! Thank you parcel2courier!

Sender or ReceiverSender

An excellent first up use of this service.

I'm the sender and yes the box was collected when I was informed of the approximate time frame and the recipient informed me that it arrived in excellent condition.

Sender or ReceiverSender

A quick, easy and seamless service

The quote was reasonable, we could pay and print labels immediately. The delivery was two days ahead of scheduled date, which we were thankful for. We used TNT Road Express to Darwin, though this Portal and everything happened seamlessly. Beyond Tullamarine

Sender or ReceiverSender

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