9,392 reviews
- I did work for someone
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- I posted a job
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- I only browsed the website / app
AI reviews summary
Pros
Cons
Verdict
Hipages provides a convenient and efficient way for consumers to connect quickly with local tradespeople for home maintenance and renovation projects. While many users report positive experiences with responsive and skilled contractors, others express frustration regarding business-side subscription terms, lead quality, and the moderation of reviews. Overall sentiment is divided between homeowners who find the matching service valuable and business users who report challenges with the platform's commercial model.
Absolutely a rip off been a member on hipages since 2017, Last 3yrs, can't get leads, always waitlisted , can have other tradies next to me , can accept leads, but I can't, call to cancel, get the usual response, I'm doing something wrong, tried to cancel , now the we want to charge me $900 to cancel, absolutely disgraceful , TRADIES SO NOT USE HI-PAGES......... TOTAL RIP OFF Show details
We've used two so called "tradies" from HiPages. Both were bad but the 2nd so called "tradie" was potentially criminally irresponsible. He created many dangerous situations for an aged resident in our home and was eventually ordered offsite. The problem with HiPages is clearly they don't post any bad reviews they receive. This outrageously bad… Read more
"tradie" has a 4.1 star average with zero bad ratings. That's ridiculous. I doubt they'll post my scathing review either and clearly have not posted the many bad reviews they've had for this guy previously. This is misrepresentation. Obviously we would never have hired anyone with the bad reviews they've chosen not to post. It's not just misrepresentation it's actually dishonest and may even be contributory to the damages we suffered due to their failure to truthfully advise customers of the quality (or lack of) the men they send. I spoke to a representative from HiPages who admitted to me that, "HiPages were in the process of becoming more translucent" (sic). Well I will replace that adjective of "translucent" to "honest" because that's exactly what the real situation is. HiPages are dishonest and due to that dishonesty have caused us to hire a potentially criminally irresponsible person who has caused an absolute mess and destruction and endangered our health and safety. I for one will never use HiPages again and will warn all my friends.
Hi Peter, we’re really sorry to hear about the dangerous… Read more
Prompt reply to job inquiry. Reviewed area ti be insulated within a few hours so could provide accurate quote. Friendly and professional team members who carried out the job in a clean and efficient manner. I highly recommend Ray's Insulation. Show details · 1
Reviews with attachments
- +1
Tradies at your beck and call..fast reliable responses..my go to Show details · 2
Tony from T1 SQUARE CONSTRUCTION PTY LTD did a fantastic job on our bathroom renovation we could not be happier with the result very friendly and couldn't have been more helpful with every detail we asked for. Peter & Jenny Show details · 1
We recently had a front fence erected at our house and are very happy with the finished result. The job was completed within two days by a very competent carpenter who clearly knew exactly what he was doing. The price was fair, he was punctual, and communication was easy throughout the process. We’re very pleased with the quality of the work and… Read more · 1
wouldn’t hesitate to recommend him to others.
Without Hipages we would never have been able make contact with Ben from Frankies Fences.
I had 3 calls within 5 minutes of my posting. I found the ideal tradesman for the job and my concrete slab was completed within 3 days which was brilliant. Show details · 1
Kris was professional and courteous. Punctual and workmanship excellent. Analyzed structure of fence plynths and decided to add more reinforcement for lasting performance. Will get him back next year! Show details · 1
Give you a 7 day cooling off period. I decided to use this as I changed my mind about a plan and then they were unresponsive when I tried to cancel within cooling off period. Almost impossible to reach anybody speak to anybody once you make payment. Show details
Hi Paul, Our cooling-off period is designed to give… Read more
Gave me some work then blocked me for I’d check and keep saying my I’d is not valid but I’m locked in for 6 months keep getting the run around by management what a scam Show details
Hi Snakes, As part of our commitment to connecting… Read more (+1 reply)
- +2
I engaged [Name Removed] (Plumbing License ID: [Details Removed], ABN: [Details Removed) through hipages for a vanity installation. I hired him because he was "vetted" by the platform, but the service provided was defective, hazardous, and unprofessional. Workmanship and Safety Concerns: Improper Leak Repair: A leaking tap connection was not… Read more
repaired at the source. Instead, clear silicone was applied externally around the tap base to mask the leak. While difficult to detect visually, it is noticeable to the touch and creates a hidden risk of internal water damage.
Unsecured & Misaligned Installation: The ceramic basin was left completely unattached to the cabinet with no adhesive. The top is so poorly aligned that water runs directly into the cabinet interior, risking ongoing rot and mould.
Property Damage: The cut-out for the pipe is excessively large with rough, broken edges. During the job, he smashed a wall tile and appeared to deliberately position the vanity to conceal it. I later found the fragments he tried to hide.
Safety Risk: A nail was driven dangerously close to a water pipe,
Aggressive Conduct: The contractor spoke in a raised voice and instructed me not to observe his work, preventing proper site monitoring. He returned twice to "fix" the issues but only caused further dents to the new cabinet doors.
Official Platform Response: I reported these issues to hipages. Their Trust and Quality team officially stated:
"I attempted to contact [Name Removed] to discuss your complaint, however the business has declined to discuss it/ respond. As a result, we have paused their advertising... As hipages is not a court or tribunal, we are unable to enforce actions such as demand refunds, or order any rectification of works."
This contractor effectively abandoned the job and refused to communicate with the very platform that recommended him. Do not be misled by the "vetted" status—it offers zero protection when a contractor leaves your home in a dangerous state. Avoid [Name Removed] (Plumbing License ID: [Details Removed], ABN: [Details Removed)at all costs.
Hi Iseul, We’re really sorry to hear about this… Read more
HIPAGES [Content Removed]. Warning to all tradies using HiPages. Their system is designed to take money from tradies for leads that are often not genuine. They charge up to $200 per lead, and many of these leads turn out to be a complete waste of time. They advertise that a job is sent to only 3 tradies, but in reality far more tradies show up… Read more
to quote the same job, which makes the lead practically worthless.
The worst part is that customers are not informed that tradies are being charged for these leads—sometimes up to $200. Many people simply post a job to see how much it might cost and then plan to do the work themselves, while tradies end up paying for the lead.
In the end, it feels like the system is built to fill HiPages’ pockets rather than support the tradespeople who actually pay for the platform. Tradies lose time, money, and fuel chasing jobs that were never real opportunities in the first place.
Hi Iman, hipages is a subscription-based platform where… Read more (+3 replies)
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- +3
I tried to leave negative feedback re a "contractor" who was engaged from the hipages site. When you complete your feedback you receive a message from hipages that states that your feedback will be sent to the contractor for review. Needless to say my feedback was not accepted. It would seem that the ratings on hipages should not be trusted as… Read more
negative ratings are not approved by the contractors/tradies on their site. I've attached pictures of some samples of the contractor's/tradie's "standard" of work, turfing, fencing and fence post rectification after their machine operator bumped into 3 posts (he simply put down a pad of concrete at the effected posts) instead of rectifying properly. My neighbour had the bulk of works done by Eldridge and works that were supposed to be completed for Christmas 2024 weren't completed till July 2025 (after 3 undisclosed vacations effected procedings). And this is an example of a "tradie" with a high hipages rating. Proceed with caution.
Hi Boofsadog, hipages uses a recommendation-based… Read more

- +7
Highpages does not certify tradies qualifications and work quality; its ratings are deceitful as it only shows positive recommendations. I hired a high raking tradie to paint my 2-bedroom apartment walls and balcony ceiling, he rushed to complete the job in just one day from 8:30am to 4:30pm including washing up his equipment, left many debris and… Read more
paint drops on the carpet and tile floors, left many uneven areas on walls, left paint residuals in the bathroom and kitchen basins. I left negative feedback on highpages, but it was deleted soon.
Hi jl s, While we check tradies for the appropriate… Read more
Latest follow-ups
Poor Tradesman – Poor tradesman did a [Content Removed] job on my retainer wall DO NOT USE HI PAGES.Trades people not trained. Show details
Follow-up · I fixed it myself,no refund,all I could do was replace sleepers,could not fix posts.
Hi Jim, Thanks for reaching out and we're sorry to hear… Read more (+1 reply)
Everyone who is a trader and wants to join this platform, hipages don't be fooled because it is of no use to you. They send all the genuine leads to their old and favorite trader ones and send useless and fake leads to the rest. When you want to… Read more
join them, they send you a few good leads in a short period of time to fool you in cooling time After you accept the terms, they lock you in for 6 or 1 year and they don't do anything for you anymore. Then they force you to buy your credit, but you can't use it because no any good leads
Follow-up · Never ever use again this platform definitely is scamming
Hi MOS, Thanks for taking the time to leave us a review.… Read more
Awesome way to find help – This is the quickest and easiest way to find tradies. I always get quick replies from tradies Show details · 1
Follow-up · I've hired tradies for plumbing, roof repairs, gutter cleaning and repairs, tree lopping. Every one of these guys answered promptly and showed up on time and charged fair prices. I highly recommend Hipages
Positive reviews
I needed a power point in my walk in wardrobe. I posted the job, had three quotes and then the power point was installed the next day by a very professional contractor called Alto. Would definitely use again. Show details · 1
I used Jorgensen Carpentry for a new side fence . The work was sound and prompt. I found Trent Jorgensen to be a reliable carpenter and will be using his services again. Show details · 1
Joe Broadie is knowledgeable and experienced in fencing and landscaping work and completed the work to my requirements and satisfaction . Sure will engage him again. Show details · 1
Negative reviews
This platform are one of the worst you will ever see in history f if you want to use poor leads and you have to work all day just to get one job or two jobs a week approved. This is the worst app you will ever consider your life this is the worst company you can deal with. They will hire the own mother to just get some income for their lead.… Read more
That’s the kind of company you need to stay away from because I didn’t do the day. What are you gonna be getting 5 to 6 or eight people just for one job they’ll have your ID your address and your phone number on the top of that you’re gonna get people scamming you. I highly recommend to stay away from this company. Absolutely awful company to deal with.
Hi Steven, I noticed you posted a review nine months ago… Read more
Find out how hipages compares to other Trades Comparison Websites
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I had 3 bathrooms done with HB Home Improvements. They refused to give me waterproofing certificates after 1 month of emails, calls, and smss. They gave me a warranty for the 3 bathrooms with the wrong name and a date in the future (for the day the bathrooms were complete) on the warranty. I contacted [Name Removed] from HB Home Improvements… Read more
Guildford, several times and he refused to correct it, and refused to give me the certificates. I went to Hipages, and they say they can talk to HB Home Improvements but can do nothing. They are useless. I've had some very good tradies from hipages, but also dodgy ones like HB HomeImprovements who stuffed up the plumbing in my laundry, kitchen and 2 bathrooms. They continue to do unacceptable plumbing work because it is a family business and tolerate poor work from family members and the buyer's expense. They left a huge pile of rubble outside my garage from 3 bathrooms of demolition, and when the bathrooms were finished refused to take it away. They wanted to get the final payment and not take it away. 3 men and 3 trucks came and took it away and then I paid them. They also refused to give me waterproofing certificates. I would not recommend them. Hipages could stop them from using their site, but they don't.
Hi Andrea, We are sorry to hear about the ongoing… Read more
I used Hipages to find a Plumber/Drainer to rescrew the sheets on my roof. Only one person contacted me through the Hipages platform. The quote sounded reasonable though so I gave them the job. The young fella that came to do the job was on-site for just on two hours. That equates to around $550/hr. A bit of a steep hourly rate, but I was… Read more
prepared to wear it for a properly done job. The next time it rained it became quite obvious that there were leaks that hadn't existed prior to the work being done. When this was bought to the attention of the Plumber he claimed to have cancer and not doing any further work. Despite his claim he is still working around the town. I did attempt to bring this to Hipages attention, but there was no avenue on their website to facilitate this. Beware of dodgy tradies on the Hipages platform.
Hi Sandy, sorry to hear you had this experience with the… Read more
Recent reviews
Miles Plumbing has restored my faith in tradesmen back. Prior to finding Miles Plumbing on hipages I was mucked around with and almost paid far more than the actual cost of the job. With Hipages you are getting quotes, messages etc . Show details · 1
Hipages always gives me quick connections with Tradies. The tradies’ reviews are very helpful to see their experience and attitude. It’s free to post and there is nothing to pay after a job is completed. It’s Tradies that pay subscription fee. Show details · 1
Excellent service. Have found professional tradesmen to do work on my home. The projects were carried out to a high standard with a minimum of inconvenience. I recommend this service. Show details · 1
I needed renovations to my shower because I have had a stroke. Through hipages I found a wonderful tiler who made necessary alterations and also another very good company to replace screen and provide a grab rail. Show details · 1
I have been with Hipages for about 2 years as a business owner and disappointing experience. Last year average lead costs was 42 credits, and now its gone to 75 credits. Thats only the average actual lead price can go anywhere from 75 credits to even 120 credits, for the similar leads I paid half of that earlier. I have a proof for this that they… Read more
have increased lead prices recently and not only that. The clients they provide will never contact you because many of the leads appear to be fake or misleading. When you raise the issue with them, instead of taking responsibility, they just said we cant help they have verified email or phone number. When I asked at least return the leads credit bank they simply said no. I would not recommend this company to anyone. Save your money and avoid their service.
Hi Harmapreet, We're sorry to hear you've had a… Read more
Posted 3 jobs recently and some tradies have contacted me. Better success than I had trying to google them myself. Thanks. I will use you again in the future. Show details · 1
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Hi Brad, Each lead allows up to three tradies to accept… Read more (+1 reply)