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hipages

hipages

 Verifiedhipages.com.auABN: 87112872009
hipages
3.7

9,402 reviews

Positive vs Negative
77%23%
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User Type
  • I did work for someone
  •  · 
  • I posted a job
  •  · 
  • I only browsed the website / app
Transparency ?
3.6

 AI reviews summary 

Pros
Fast responses: Users frequently highlight the speed at which tradespeople make contact and provide quotes after a job is posted.
Ease of use: The platform's interface and job posting process are widely described as simple, straightforward, and easy to navigate.
Quality connections: Many consumers report successfully finding reliable, professional, and competent tradespeople for a variety of home improvement projects.
Cons
Subscription and cancellation concerns: Some users note difficulties with long-term contracts, auto-renewals, and challenges when attempting to cancel services.
Lead quality and cost: A subset of business users report that paid leads can be expensive, low quality, or unresponsive.
Review transparency: Several reviewers mention that negative feedback regarding tradespeople is not publicly displayed on the platform.
Verdict

Hipages provides a convenient and efficient way for consumers to connect quickly with local tradespeople for home maintenance and renovation projects. While many users report positive experiences with responsive and skilled contractors, others express frustration regarding business-side subscription terms, lead quality, and the moderation of reviews. Overall sentiment is divided between homeowners who find the matching service valuable and business users who report challenges with the platform's commercial model.

9,402 reviews
5  Candace Coney  · The service was Easy to use and I had several responses.
5  Donna M.  · This is a great service. Easy to use and I've always met really nice people, who are good at their job.
5  No pain  · This company were an excellent choice for our roof with respectful men that carried out a big job with a great result.
1  John.  · Hi pages works against you to trigger higher costs and longer terms then you want.
5  TerryB  · Contractors were quick to respond and it was easy for us to accept a quote. This is a great service.
5  Jane V.  · Got a small job done promptly- very nice young man
Di Fagan
Di Fagan VIC
 

Extremely happy with the whole experience. Had a quote within 10 minutes and many others interested. My job was completed within 2 days at a most reasonable price by a super friendly and efficient Tradie. Highly recommend Show details ·  1

Ask the reviewer
Colleen R.
Colleen R. Tasmania
 

Job ID: 17001743 Cleaning Roof Gutters I hired HLD GUTTER GUARD for cleaning the gutters, Jaye came down today 17.10.26, on time, showed me how bad the gutters were and what they looked like when he finished cleaning. He was friendly and hard working and did a really good job. I would recommend him to anyone! Show details ·  1

Ask the reviewer
WildOwlWatching
WildOwlWatching NSW 102 posts
   Verified

Never using again. Their review ratings only show 5 star and recommended reviews. They do not show or publish the bad and ugly, leaving new customers picking trades based on false half information. I engaged a concreter who looked great and professional based on their reviews. What I got was far from it. The contractor did not get council… Read more

approvals, potentially illegally disposed of waste, didn’t use expansion foam, I had to call in another person to fix levels so that the steps could be level as he didn’t believe measurements, used a third of the required cone risers for the mesh, went higher than the concrete slab and left rubbish and litter everywhere. He turned up late or not at all and took 2 weeks to do a 3 day job and complained the whole time leaving an unsafe site. When I left a 3 star review which was generous I was then getting repeated phone calls which I ignored followed by threatening messages to return and make it a 3 star job if I didn’t change my review. Whilst hi pages are taking my now complaint seriously I am left with concrete with mesh that is in contact with the dirt that will likely rust out, no expansion joints between house brick foundations which may crack foundations in future and water pooling from a low point and lazy work. Not to mention the poor brush finish after they pressured me to change from the cone fan look. I just wanted them gone.

hipages
hipages    

Hi there, We're sorry to hear about your experience and… Read more (+1 reply)

Reviews with attachments

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Ann
Ann VIC 3 posts
 

Prompt reply to job inquiry. Reviewed area ti be insulated within a few hours so could provide accurate quote. Friendly and professional team members who carried out the job in a clean and efficient manner. I highly recommend Ray's Insulation. Show details ·  1

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Kez
Kez Victoria 4 posts
 

Tradies at your beck and call..fast reliable responses..my go to Show details ·  2

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Peter  D.
Peter D. VIC
 

Tony from T1 SQUARE CONSTRUCTION PTY LTD did a fantastic job on our bathroom renovation we could not be happier with the result very friendly and couldn't have been more helpful with every detail we asked for. Peter & Jenny Show details ·  1

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Mick
Mick 6 posts
 

We recently had a front fence erected at our house and are very happy with the finished result. The job was completed within two days by a very competent carpenter who clearly knew exactly what he was doing. The price was fair, he was punctual, and communication was easy throughout the process. We’re very pleased with the quality of the work and… Read more ·  1

wouldn’t hesitate to recommend him to others.

Without Hipages we would never have been able make contact with Ben from Frankies Fences.

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Chris L.
Chris L. 3 posts
 

I had 3 calls within 5 minutes of my posting. I found the ideal tradesman for the job and my concrete slab was completed within 3 days which was brilliant. Show details ·  1

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Lyn
Lyn 3 posts
   Verified

Kris was professional and courteous. Punctual and workmanship excellent. Analyzed structure of fence plynths and decided to add more reinforcement for lasting performance. Will get him back next year! Show details ·  1

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Paul K.
Paul K.
   Verified

Give you a 7 day cooling off period. I decided to use this as I changed my mind about a plan and then they were unresponsive when I tried to cancel within cooling off period. Almost impossible to reach anybody speak to anybody once you make payment. Show details

hipages
hipages    

Hi Paul, Our cooling-off period is designed to give… Read more

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Snakes
Snakes  VIC 6 posts
   Verified

Gave me some work then blocked me for I’d check and keep saying my I’d is not valid but I’m locked in for 6 months keep getting the run around by management what a scam Show details

hipages
hipages    

Hi Snakes, As part of our commitment to connecting… Read more (+1 reply)

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iseul
iseul
 

I engaged [Name Removed] (Plumbing License ID: [Details Removed], ABN: [Details Removed) through hipages for a vanity installation. I hired him because he was "vetted" by the platform, but the service provided was defective, hazardous, and unprofessional. Workmanship and Safety Concerns: Improper Leak Repair: A leaking tap connection was not… Read more

repaired at the source. Instead, clear silicone was applied externally around the tap base to mask the leak. While difficult to detect visually, it is noticeable to the touch and creates a hidden risk of internal water damage.

Unsecured & Misaligned Installation: The ceramic basin was left completely unattached to the cabinet with no adhesive. The top is so poorly aligned that water runs directly into the cabinet interior, risking ongoing rot and mould.

Property Damage: The cut-out for the pipe is excessively large with rough, broken edges. During the job, he smashed a wall tile and appeared to deliberately position the vanity to conceal it. I later found the fragments he tried to hide.

Safety Risk: A nail was driven dangerously close to a water pipe,

Aggressive Conduct: The contractor spoke in a raised voice and instructed me not to observe his work, preventing proper site monitoring. He returned twice to "fix" the issues but only caused further dents to the new cabinet doors.

Official Platform Response: I reported these issues to hipages. Their Trust and Quality team officially stated:

"I attempted to contact [Name Removed] to discuss your complaint, however the business has declined to discuss it/ respond. As a result, we have paused their advertising... As hipages is not a court or tribunal, we are unable to enforce actions such as demand refunds, or order any rectification of works."

This contractor effectively abandoned the job and refused to communicate with the very platform that recommended him. Do not be misled by the "vetted" status—it offers zero protection when a contractor leaves your home in a dangerous state. Avoid [Name Removed] (Plumbing License ID: [Details Removed], ABN: [Details Removed)at all costs.

hipages
hipages    

Hi Iseul, We’re really sorry to hear about this… Read more

Find out how hipages compares to other Trades Comparison Websites

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iman c.
iman c. VIC 4 posts
 

HIPAGES [Content Removed]. Warning to all tradies using HiPages. Their system is designed to take money from tradies for leads that are often not genuine. They charge up to $200 per lead, and many of these leads turn out to be a complete waste of time. They advertise that a job is sent to only 3 tradies, but in reality far more tradies show up… Read more

to quote the same job, which makes the lead practically worthless.

The worst part is that customers are not informed that tradies are being charged for these leads—sometimes up to $200. Many people simply post a job to see how much it might cost and then plan to do the work themselves, while tradies end up paying for the lead.

In the end, it feels like the system is built to fill HiPages’ pockets rather than support the tradespeople who actually pay for the platform. Tradies lose time, money, and fuel chasing jobs that were never real opportunities in the first place.

hipages
hipages    

Hi Iman, hipages is a subscription-based platform where… Read more (+3 replies)

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Boofsadog
Boofsadog NSW 6 posts
 

I tried to leave negative feedback re a "contractor" who was engaged from the hipages site. When you complete your feedback you receive a message from hipages that states that your feedback will be sent to the contractor for review. Needless to say my feedback was not accepted. It would seem that the ratings on hipages should not be trusted as… Read more

negative ratings are not approved by the contractors/tradies on their site. I've attached pictures of some samples of the contractor's/tradie's "standard" of work, turfing, fencing and fence post rectification after their machine operator bumped into 3 posts (he simply put down a pad of concrete at the effected posts) instead of rectifying properly. My neighbour had the bulk of works done by Eldridge and works that were supposed to be completed for Christmas 2024 weren't completed till July 2025 (after 3 undisclosed vacations effected procedings). And this is an example of a "tradie" with a high hipages rating. Proceed with caution.

hipages
hipages    

Hi Boofsadog, hipages uses a recommendation-based… Read more

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jl s.
jl s.
   Verified

Highpages does not certify tradies qualifications and work quality; its ratings are deceitful as it only shows positive recommendations. I hired a high raking tradie to paint my 2-bedroom apartment walls and balcony ceiling, he rushed to complete the job in just one day from 8:30am to 4:30pm including washing up his equipment, left many debris and… Read more

paint drops on the carpet and tile floors, left many uneven areas on walls, left paint residuals in the bathroom and kitchen basins. I left negative feedback on highpages, but it was deleted soon.

hipages
hipages    

Hi jl s, While we check tradies for the appropriate… Read more

Latest follow-ups

Brad
Brad TAS 4 posts
 

Absolutely a rip off been a member on hipages since 2017, Last 3yrs, can't get leads, always waitlisted , can have other tradies next to me , can accept leads, but I can't, call to cancel, get the usual response, I'm doing something wrong, tried to… Read more

cancel , now the we want to charge me $900 to cancel, absolutely disgraceful , TRADIES SO NOT USE HI-PAGES......... TOTAL RIP OFF

 Follow-up  · Was told by Hipages 2 months ago, service would be cancelled with no ongoing charges, as I've been a loyal customer since 2017, Today the are still trying to get payment for cancellation, Haha hipages your a disgraceful joke

hipages
hipages    

Hi Brad, Each lead allows up to three tradies to accept… Read more (+1 reply)

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Jordan
Jordan VIC 2 posts
 

Avoid hipages at all costs – Many unreliable tradies who can’t get work on their own use hipages and rip off customers. I had bricklayers completely destroy my backyard and after paying them $30,000 had to pay an additional $10,000 to have the mess removed. Once I brought up my… Read more

quality concerns with the tradie they left site and never came back. They also left a full skip bin on the driveway and didn’t pay for it. I had to pay myself to get the company to remove. Worst possible experience. Absolutely devastating.

HiPages is set up for average people to work with tradies, but you need to be a tradie to avoid a scammer, they don’t do checks on the validity of the tradies so it’s not helpful.

 Follow-up  · Hi Pages have not reached out to me. They are not doing anything to try and follow this up. Please avoid at all costs.

hipages
hipages    

Hi Jordan, Thanks for taking the time to leave a review.… Read more

Yvonne W.
Yvonne W. QLD 7 posts
 

Inside house painting – GOLD Painting & Decoration. Good Coast Qld Great experience and a job well done! This company deserve to do well. We gave them a nice tip, and are very grateful for Ben’s nice attitude. Show details ·  1

 Follow-up  · Everything was great. We'd use again anytime and have recommended to others.

Positive reviews

Dorothy M
Dorothy M
 

I needed a power point in my walk in wardrobe. I posted the job, had three quotes and then the power point was installed the next day by a very professional contractor called Alto. Would definitely use again. Show details ·  1

MARGARET
MARGARET
 

I used Jorgensen Carpentry for a new side fence . The work was sound and prompt. I found Trent Jorgensen to be a reliable carpenter and will be using his services again. Show details ·  1

Noel Rodrigues
Noel Rodrigues QLD
 

Joe Broadie is knowledgeable and experienced in fencing and landscaping work and completed the work to my requirements and satisfaction . Sure will engage him again. Show details ·  1

Find out how hipages compares to other Trades Comparison Websites

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Negative reviews

Reddy
Reddy QLD
 

Some of registered concreters with hipages are fraudsters so be cautious always go with someone whom you know through your friends or colleagues never blindly go with people like these and whom you even dont know. They will leave all your work in shit halfway through.. Show details

hipages
hipages    

Hi Reddy, We appreciate you sharing this with us. When… Read more

Joanna
Joanna VIC 5 posts
 

I am writing regarding Job ID 16999605. I posted this job on hipages but decided to remove it the very next day. To my frustration, the platform does not allow a customer to easily cancel or take down an active ad—especially over the weekend when support is completely unavailable. My major concern here is how this system exploits the tradespeople… Read more

who use the app. Because hipages forces my unavailable ad to stay live against my explicit wishes, tradespeople continue to view, use credits, and apply for a job that is no longer active. They have to pay hipages for these lead responses, meaning the platform is actively collecting fees from hard-working tradespeople for dead leads that consumers are trying to delete. This is an incredibly unfair business practice. I do not want more people contacting me, and I certainly do not want tradespeople wasting their hard-earned money on a job that cannot be secured. I demand that Job ID 16999605 be taken down immediately, and that the platform implements an instant, automated "cancel job" button to protect both consumers and tradespeople.

hipages
hipages    

Hi Joanna, We understand your frustration when a job… Read more (+1 reply)

Luke E.
Luke E.
 

Hipages is the worst business you will deal with bar none. If you’re a trade trying to get out of a contract, you’re in for a fight. I gave them notification that I am unable to work anymore in the job I had signed up to hipages for due to a chronic medical condition. They rejected my letter from a DOCTOR saying I am unfit for work. I had… Read more

surgery on that issue in January 2026 and that still is not enough evidence. Absolutely pathetic customer service, if you can even call it that.

Not to mention, as soon as you commit after your cooling off period, the number of credits needed to secure a job jumps 2x-3x and all the leads seem to be duds. It’s an absolute scam and basically signing a death certificate that you can’t get out of.

I couldn’t be more disappointed and unhappy with the service I have received. I would recommend this business to any small business trying to get off the ground.

hipages
hipages    

Hi Luke, Thanks for getting in touch. We're sorry to… Read more

Recent reviews

davidrea.davaa
davidrea.davaa VIC 7 posts
 Published  · Edited

ONE STAR — TRADIES, PLEASE READ BEFORE SIGNING UP WITH HIPAGES After using hipages for three years, I deeply regret the money and effort I invested in this platform. In my experience, I was paying thousands of dollars a month while working hard for very little return. My biggest mistake was relying on hipages to bring me work instead of putting… Read more

that money and effort into building my own website, reputation and independent customer base.

I felt like I was working to grow their business while my own business became increasingly dependent on them. That is an exhausting and frustrating position for any hardworking tradie.

Looking back, I regret every dollar and cent I spent. For me, the service did not justify the cost, and I would not recommend it to other tradespeople.

Please learn from my experience: think carefully before committing your money. Invest in your own business, your own marketing and lasting relationships with your customers. Do not assume that paying for leads will build a profitable, sustainable business.

After three years, my honest conclusion is that I wish I had invested in myself instead.

hipages
hipages    

Hi Daniel, We value transparency and take all feedback… Read more

Moenes N.
Moenes N. Victoria
 

★☆☆☆☆ Disappointing and Unfair Experience Very disappointed with my experience with hipages. My account was cancelled because they said it was linked to a business that had been removed from the platform years ago. I believe it is unfair to judge my current business based on something from so long ago without properly considering how I operate… Read more

now, my completed work, and the positive reviews from satisfied customers.

Like any trade business, not every customer will be happy, especially when a contractor refuses unreasonable demands, free extra work, or work outside the agreed scope. A complaint does not automatically mean the tradesperson is at fault, and I feel hipages should consider both positive and negative feedback fairly.

I paid money to use the platform, only to have my account cancelled. They advised that a refund would be provided less the cost of leads accepted. I have requested a clear explanation and full breakdown of the refund.

After this experience, I have lost confidence in hipages. Tradespeople deserve a fair opportunity to explain their side before decisions like this are made.

I would not recommend hipages based on my experience.

hipages
hipages    

Hi Moenes, At hipages, we constantly carry out… Read more

Peter
Peter ACT 11 posts
   Verified

We've used two so called "tradies" from HiPages. Both were bad but the 2nd so called "tradie" was potentially criminally irresponsible. He created many dangerous situations for an aged resident in our home and was eventually ordered offsite. The problem with HiPages is clearly they don't post any bad reviews they receive. This outrageously bad… Read more

"tradie" has a 4.1 star average with zero bad ratings. That's ridiculous. I doubt they'll post my scathing review either and clearly have not posted the many bad reviews they've had for this guy previously. This is misrepresentation. Obviously we would never have hired anyone with the bad reviews they've chosen not to post. It's not just misrepresentation it's actually dishonest and may even be contributory to the damages we suffered due to their failure to truthfully advise customers of the quality (or lack of) the men they send. I spoke to a representative from HiPages who admitted to me that, "HiPages were in the process of becoming more translucent" (sic). Well I will replace that adjective of "translucent" to "honest" because that's exactly what the real situation is. HiPages are dishonest and due to that dishonesty have caused us to hire a potentially criminally irresponsible person who has caused an absolute mess and destruction and endangered our health and safety. I for one will never use HiPages again and will warn all my friends.

hipages
hipages    

Hi Peter, we’re really sorry to hear about the dangerous… Read more

Steven
Steven
 

This platform are one of the worst you will ever see in history f if you want to use poor leads and you have to work all day just to get one job or two jobs a week approved. This is the worst app you will ever consider your life this is the worst company you can deal with. They will hire the own mother to just get some income for their lead.… Read more

That’s the kind of company you need to stay away from because I didn’t do the day. What are you gonna be getting 5 to 6 or eight people just for one job they’ll have your ID your address and your phone number on the top of that you’re gonna get people scamming you. I highly recommend to stay away from this company. Absolutely awful company to deal with.

hipages
hipages    

Hi Steven, I noticed you posted a review nine months ago… Read more

Selma
Selma 7 posts
   Verified

Miles Plumbing has restored my faith in tradesmen back. Prior to finding Miles Plumbing on hipages I was mucked around with and almost paid far more than the actual cost of the job. With Hipages you are getting quotes, messages etc . Show details ·  1

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