AutoGuru

I find it so intimadating trying to find a mechanic i can trust. Autoguru has reviews and transparent pricing. Absolutley loved how i put in my post code and car model and repair i wanted and it gave me a list of mechanics in my area. I made an informed choice and super happy with the outcome. Give it a go especially if you are not mechanically minded or want to be sure your not getting ripped off. Show reply

While the service is a great idea and very helpful it relies on businesses responding to peoples enquires. From my 5 enquiries only 2 responded 1 to say they don’t provide that service anymore the other did and gave a quote and availability. So I went with them. Come on Newcastle business support this service. Show details

polite, didn't take long, advised what else was required ,( and extra cost etc.)before proceeding..all good ... no problems..need to drive car for a bit before % sure all is good...and no other leaks.. Show reply

Booking with AutoGuru was fast and easy. Brooke at AutoGuru was extremely helpful with a no show from mechanic and got me re-booked in with a different mechanic. Cheers Brooke. Would recommend using AutoGuru Show reply

booked the day before, basic safety check, service oil and filter change, did the free diagnostics. In and out in under two and a half hours, Polite and customer oriented, all for under $200 also fixed front wheel arch plastic that was flapping around included in the service. Show reply

I was kept informed of how far away my mechanic was and he was extremely friendly and very professional. I will definitely use h to his service again and will recommend it to my family and friends. Cheers Marty Show reply

Not much to say about it really. This is how it all should work everywhere and all the time. No hassle, quick response, work done well, no issues. Thanks. I'll use this site again. Show reply

Waiting at a tyre repair shop in eagle farm in Brisbane and the company i work for uses Orix fleet for all its vehicle maintenance. I have been waiting for autoguru to approve the new tyres for my truck and they are just stuffing the trye company around. I have now been waiting for this approval for 2.5hrs. How hard is it to approve a repair when… Read more

you are just a third party. Get your employees to do the job right. It is a truck and it needs to be roadworthy for use..

Worst experience ever. Wrong vehicle type listed for QLD rego, vehicle is 2019 Mazda MX-5 manual on Auto guru shows automatic they refuse to fix it. Bridgestone selet Geebung has no idea the vehicle service for 2019 Mazda MX-5 is 10,000 K/M or 12 months they say no it’s only 6 months even though Mazda Australia website says otherwise. They’re… Read more

rude, angry, aggressive and they’ve no manners. I’m trying to support local businesses but they’re way too rude to have my support. Stay far away take your business elsewhere.

Booked for a logbook service that included brake fluid flush. Mobile mechanic did everything else(oil change, new oil filter etc) but the not flushing the brake fluid as it should have been done professionally. When asked, he said the amount that's he's getting did not include brake fluid flush and i showed him that the logbook clearly stated it… Read more

needs to be done and the booking i have from Autoguru stated brake fluid service as well. Upon confronted, he remove some of brake fluid from the engine bay reservoir and top up the break fluid. That is completely not how it's supposed to be done. Emailed Autoguru numerous times about this incidence and no reply. If you want something done professionally and safely, best take it to proper mechanic. Would not recommend.

Usually get a good response when requesting quotes but ask for a job a little more involved nothing. Asked for a quote to do a steering rack replacement. Nothing.

My experience was incredibly poor and left me feeling misled and frustrated. 1. I filled out a form clearly labelled as a quote request, expecting to receive a list of companies or options to compare, not to be automatically booked into a service. 2. The company that the booking was made with was never identified during the quote request — I had… Read more

no idea who was being assigned the job until after the fact. 3. In the notes, I clearly stated that I needed more information before proceeding, including clarifications on potential extra fees. 4. Despite this, the system immediately booked me into a service without any response to my questions. 5. The quoted price included a vague disclaimer that additional charges might apply, including extra fees specific to the vehicle I selected, leaving me potentially liable for costs I hadn’t agreed to. 6. When I tried to cancel, the website wouldn’t send a verification code to the email I used, effectively blocking me from managing the booking. 7. I then contacted customer service — and was told I’d be charged a $20 cancellation fee, despite the fact that I never intended to make a firm booking in the first place.

This is deeply misleading. I expected to review providers and quotes, not be locked into a booking with an unknown business and risk extra fees with no informed consent. It’s unacceptable to: • Treat a quote form like a confirmed booking, • Ignore clearly written notes and questions, • Hide the identity of the provider until after confirmation, • And then penalise people for trying to back out.

Charging a cancellation fee under these conditions is not just unfair — it’s unethical. I strongly caution others before engaging.

Utterly useless. Used their online "booking" system to book my car in for a service on a Wednesday. A few hours later I receive a text and email from Autoguru saying the mechanic couldn't complete the job on Wednesday and proposed Friday and a different time. Accepted the proposed changes only to turn up on Friday and be told there is no booking,… Read more

no history of the booking, the mechanic has no idea what booking we're talking about and cannot service the car for another week and a half.

Contacted Autoguru and was told by [Name Removed] that I didn't make the booking with them, I made it with Google. I repeatedly challenged this by saying all my emails and text messages were from Autoguru, not Google, and kept asking if the booking wasn't made with Autoguru then who/how was the original booking changed? Why did the new proposed time and date get sent to me by Autoguru? If Autoguru never contacted the mechanic at all then who changed the booking? In the end the story changed to "the booking is in the mechanics Autoguru booking system". I asked if Autoguru was advising that the mechanic was lying. [Name Removed] said no, but the booking was in the mechanics Autoguru booking system. If that were true, then why was I originally told the booking wasn't made with Autoguru?

The mechanic in question is a nationwide chain, our local chain owner has an impeccable reputation, we've used him for years, and there's no benefit to him to lie considering I could now just take the car elsewhere. Using Autoguru has been a colossal waste of time.

Jayden , from Lube Mobile arrived at11.20am which was between the time nominated, we discussed a couple of issues and answered some questions he asked about my Bt/50 and completed the work in hour and a half advising me on work to be carried out on next visit. Overall my experience as a first time user was very positive and Professional! Show reply

Booked in for a wheel bearing replacement. Autoguru gave me several quotes and booked it in when I decided which one. They emailed me with confirmation of booking and again when it was confirmed. I have used Autoguru several times now and find it fantastic and easy to use. Thankyou Autoguru. Show reply

Unfortunately they cannot help me as I need a verification code and they system is not working to send to my mobile. Ben told me he would contact me but never did.

Mahdi was great with prompt customer service for the booking. Also honest & very professional his quote is what it is no hidden non sense. Professional & wonderful to deal with, and I must say very pleased with his job replaced my front rotors & brake pads. Did a better job than MG finally no whistling wheel noise MG replaced them not long ago… Read more ·  1

very disappointed didn't last with them and couldn't fix the noise???? Mahdi first time customer but won't be the last time... Thank you for your honesty & fantastic work. Kindly Vivian @ Kingsbury

Super easy to use and gave the best price by far. Was instantly give an online quote without the hassle of calling around and talking to a sales representative/robocall. It was also very quick and easy to book an appointment too. Would recommend! Show reply

Booked a windscreen replacement only to have them call a week before telling me the price I was quoted and prepaid (now refunded) would now be more than double because my car has a heads up display. I said to the person that there is no heads up display but they would not listen and insisted that there was because the fitter (who hadn't seen my… Read more

car) said there is. Not sure why the rep thought i would miss a HUD on a my car an option that isn't even available on my make or model of car.

Relatively easy to navigate site to begin with. S&V Automotive, who replaced my car's starter motor, were most professional; arriving on time with good communications, understood my concerns and worked efficiently. I would definitely consider them for any future work. Show reply

Very friendly and very helpful as I have a disability & I can't drive very far so my car was picked up and fixed then brought back home - thank you for considering me. Show reply

Very good experience. Highly recommended as they are efficient & extremely professional. Not to mention the mechanic is the same & will definitely diagnose & repair the problem. Show reply

What a Stress free experience, it's so easy just say what you need fixing and get Quotes Back, I needed engine mounts, I received a couple back I went with the guy that quoted a little more but add in notes that he was experienced in Holden's, this is such a great service would highly recommend using this service. Show reply