3,148 reviews
On the 24th of February 2017 Fixed Price Car Service rebranded to AutoGuru.
AI reviews summary
AutoGuru is highly regarded for its user-friendly platform that simplifies the process of finding and booking local mechanics. The service is frequently praised for providing upfront pricing and a wide range of options, which helps users avoid unexpected costs. While the majority of the feedback is positive, some users have noted difficulties with post-booking modifications and inconsistent responsiveness from certain service providers.
Pros
Cons
Verdict
AutoGuru is an effective tool for consumers seeking a convenient and transparent way to manage vehicle maintenance and compare local repairers. It is particularly well-suited for those who value upfront pricing and a streamlined booking experience, though users should be aware that making changes to an existing booking may require additional effort.
Reviews with attachments
So I had my Navara booked in for a rwc at bluestar meachanics I drove my car there and it was running fine I went back to pick it up and it would not start I have a disability and I do not have a second car and the meachanics just pushed my Navara out in the street left it unlocked I still had to pay for a rwc that was incomplete and I had to pay… Read more
for a tow truck and no-one would take accountability for a car I drove to the meachanics that would not start when I went to pick it up.i certainly do not recommend auto guru look at how I was treated and out of pocket $400 and left with a car not running.thanks for nothing.
Booked and paid a mechanic to replace my shock absorbers. When I got home and crawled under the car to check them out I observed that the old originals were still there! Really difficult to contact autoguru as they don’t have a phone number. You have to fill out an online form and wait to hear from them. I was refunded my money by autoguru as I… Read more
had prepaid by PayPal. What was also strange was that I could not leave a review for the mechanic. My reviews kept bouncing back as they did not follow autoguru review guidelines no matter how many times I reworded it. Even stranger is that the fraudulent mechanic is still listed by autoguru as one of their 4 star mechanics you can still get quotes with!
Hi Terry, thank you for your feedback. AutoGuru has been… Read more
Great easy to book they come to you what more could you ask for ? Show reply
CRG Automotive came to refill my AC for my KIA. Best service in a long time. Show reply
Unreliable quotes – I booked a logbook servicing with mycar through Autoguru for a quote price of $443. However, when i arrived at the service center, i was told the actual cost would be $535, over $100 than what i was expecting. I was informed by the service center that many others have faced the same discrepancies, and they expressed their frustration with… Read more
Autoguru’s quoting system. I don’t think their quotes are reliable. I would recommend Autoguru to review it’s quoting process as these unexpected increase is frustrating and disappointing.
Hey Nabin, Thanks for reaching out and sharing your… Read more (+1 reply)
Latest follow-ups
I had front shocks replaced last year. This year my normal mechanic showed me that Autoguru destroyed my RHS control arm, stripped the threads, and put in a 4 inch long bolt with 3 nuts as spacers. The whole thing was bent and loose. Could have caused a major accident. Booking: 1989607
Follow-up · I was requested to write a followup to my initial review. Q: How did the repair affect your car's handling? A: I had a severe rattle in the front end. Luckily the dodgy bolt was loose, but didn't fall out completely Q: Did you report the issue to the repair shop? A: AutoGuru responded "The contract for the repair work, and the associated… Read more
Hi Tu, Autoguru is a booking platform. We apologise for… Read more
polite, didn't take long, advised what else was required ,( and extra cost etc.)before proceeding..all good ... no problems..need to drive car for a bit before % sure all is good...and no other leaks.. Show reply
Follow-up · Air conditioner working brilliantly. I would reccomend auto guru if simeone was wanting their ac done. very happy with it....5☆ ..all good.
Booking with AutoGuru was fast and easy. Brooke at AutoGuru was extremely helpful with a no show from mechanic and got me re-booked in with a different mechanic. Cheers Brooke. Would recommend using AutoGuru Show reply
Follow-up · Re-booking was super easy. Once I notified Auto Guru about the no show from my original booking, Brooke contacted me straight away, and re booked with a different mechanic who was able to come to me the same day. From my new booking the mechanic arrived and fixed my issue on my car, was very informative and helpful
Positive reviews
They're very helpful and friendly to talk to when needed, I appreciate the service they provide because as a business owner I do not have time to cold canvas different mechanics to find a suitable deal. Auto guru saves me time and money and in this current financial landscape, this is very much appreciated. Show reply
Great Communications, on time, and excellent job what was being completed, He used reputable spare parts, REPCO components, Very Friendly, Completed the work in a timely manner, happy to assist with any questions, Highly recommend Ricky...from RJR Motorworks. REPAIR/INSPECTION: Front Brake Pad And Rotor Replacement (includes parts and labour) Rear Brake Pad And Rotor Replacement (includes parts and labour) Show reply
Such an awesome service, I wish I found this sooner. AutoGuru makes it so easy to find a mechanic close to me, and I love knowing what the cost will be before I get there so I don't end up with bill shock. The reviews give me confidence that the mechanic I chose will look after my car. Love it, so easy to use, I'll be letting all my friends know about it! Show reply
Negative reviews
Absolute disaster. Zero professionals on this site. Booked a simple oil change fix and they wrecked the whole engine instead. Charged me triple the quoted price for the damage they caused. Do not recommend
Follow-up · Terrible follow-up , they said twice the guy will call you to find a solution, never called , call him message no answers, zero professionalism never recommended autoguru ever
Hey Dom, we're sorry to read your review & hear you… Read more (+3 replies)
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I won't be using autoguru ever again i recently had a service done on my car and within a week it overheated and seized with no real warning so I wrote to the team on autoguru site and nothing no reply so obviously they don't care im out of a car i… Read more
live rural im a struggling pensioner so things have been really awful so thanks for your concern autoguru not!!!
Follow-up · Yes i contacted the mechanic and he couldn't help me the engine and gearbox was serviced i had a Subaru forester 2004
Hey Rusty, we're sorry to read your review & hear you… Read more (+4 replies)
While the service is a great idea and very helpful it relies on businesses responding to peoples enquires. From my 5 enquiries only 2 responded 1 to say they don’t provide that service anymore the other did and gave a quote and availability. So I went with them. Come on Newcastle business support this service. Show details
Cheers for the great feedback Sean - we’re stoked you were able to find a mechanic to look after your car!
Recent reviews
This was my first experience of AutoGuru - user friendly and produced quick results. This saved me a lot of time and hassle. A good outcome and wouldn't hesitate to use them again. Show reply
As always, booking a car logbook service with AutoGuru is the way to go. It's so handy being able to view so many of the local businesses on one screen. The process couldn't be easier. Show reply
Midas Haberfield as always, provided prompt and attentive Service for my vehicle. Autoguru provided an excellent was to book and provided up fronn costing for the work. Show reply
I find it so intimadating trying to find a mechanic i can trust. Autoguru has reviews and transparent pricing. Absolutley loved how i put in my post code and car model and repair i wanted and it gave me a list of mechanics in my area. I made an informed choice and super happy with the outcome. Give it a go especially if you are not mechanically minded or want to be sure your not getting ripped off. Show reply
Second time visiting the boys here in ingleburn and they are amazing I highly recommend using then if your in the area Show reply
Easy to use and clear pricing. They also have good promotions from time to time for extra savings. Show reply
Great discount by Autoguru for Mycar doing my logbook service. Great service by both companies Show reply
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That was the easiest car service I have ever booked/got done! Show reply
Autoguru agreed a price and time to replace my windscreen and cancelled the day before. This company appears very shonky to me.
Hi Paul, thanks for taking the time to share your… Read more
Plenty of options and very easy to use. Long time user and will definitely continue. Show reply
Only issue is making changes to booking by using app. Unable to access when a mistake was made with original booking
Hey Mel, thanks for taking time to leave a review. … Read more
I use Autoguru on a regular basis and find the service and the pricing to be great. Saves a lot of time getting quotes in the one place. Show reply
Made things quick easy and a good range of options to find the best service. Show reply
Used this team to source a mobile mechanic last month, desperately needed to get the car serviced at home and checked. Fred was excellent and punctual Show reply
Couldn't book extra service that I needed on your site
Hey Phillip, we’re sorry for the frustration caused with… Read more (+1 reply)
Hi Troy, we apologise for the poor experience you… Read more