On the 24th of February 2017 Fixed Price Car Service rebranded to AutoGuru.
I booked my car service with auto guru. According to the booking I suppose to get $10 uber voucher. I got the voucher but when I was trying to use it on the servicing day it was not working. I returned home with uber out of my pocket. Contact uber and few days later they told me It is not their problem, contact with Autoguru. So I contact AutoGuru and told the issue. Then they told me that you need to call on that day, so nothing we can do. I was using uber app so obviously my first contact will be uber and how do I assume that I need to contac...t Autoguru not Uber. So, whatever extra thing or service is provided by Autoguru can be done by workshop if anyone contact directly, except uber voucher and that is doggy. Will avoid Autoguru and do contact workshop directly.
Tricked into a cancellation fee
Was easy to book and which point I paid $160 for the two tyres. Once I arrived I was told I would have to pay an extra $400.
When I called back auto guru to ask if that was correct she told me she would have to charge me $20 to cancel or pay the $400. I now have to go through my bank to get a refund for this hour long ordeal.
The mechanic was rude and patronising and which point I got in my car and left. To call auto guru who was also rude and told me they they would only call Bridgestone for a quote because I was in front of them.
I thought the point of this website was to avoid the haggling and sexist men trying to pull whatever money they could out of you.
Will not use either auto guru or Bridgestone tyres again.
Quick and easy
As soon as my windshield was cracked did a quick google search and found autoguru and booked immediately. The booking process was easy and simple and I received a phone call the next morning to confirm everything including price. Very helpful and quick response.
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Questions & Answers
Looking to buy a new car but need to know how much a clutch replacement costs on a manual hyundai tuscon 2009. Are quotes you get via email free or do they cost anything?
Thanks for the great question! All of our quotes are obligation free, and you have the option of selecting 'just price checking' when getting a quote. If you'd like further assistance, please give our friendly customer support crew a call on 1300 655 661, or send an email to email@example.com. We'd be happy to help!
- The AutoGuru Team
Do you accept afterpay
Thanks for reaching out! A lot of our mechanics do offer Afterpay, and we'd love to help connect you with one of them. Please give us a call on 1300 655 661 or send an email to firstname.lastname@example.org. Our friendly customer support crew will be able to check for local mechanics that offer Afterpay, and get you connected! Thanks again!
- The AutoGuru Team
Why are all the reviews dated 3 months ago?
Also, what is the point of your service, if you don't bother finding mechanics that accept afterpay?
Your quote to unhappy customers, who were denied afterpay, after work was done on their car: "As we are just the booking site for mechanics, they are free to choose the payment types they accept." Why promote a service you don't provide??
Many happy customers dont leave a positive review which is difficult for the company. By all means the staff was more than helpful and took care of my individual needs. I applied for a quote on sunday then on Monday i received a call to book my inspection for Thursday. I cant be any happier!
Hi Enquiring Minds,
Cheers for the question! If you head over to our review page, you'll see a grey box that says 'Sort by', if you select 'Newest' in this box, you'll see all our most recent reviews! You'll be happy to see that we've got new reviews from happy customers coming through every day.
Yep, you're right! Whilst a large amount of mechanics on our platform have taken up the awesome opportunity to offer customers Afterpay through AutoGuru, not all have jumped on board. At the end of the day our response stands true, businesses on AutoGuru are in complete control of the payment methods they cater for, and that's cool with us! But rest assured if you want Afterpay, our team will happily help find you a local mechanic that offers it.
We do our best to help you identify which mechanics offer Afterpay before you book, but we understand that sometimes it doesn't always work, which we're bummed about. BUT don't worry because we are working on making sure similar situations don't happen in the future through the use of clearer messaging!
Thanks once again for reaching out and leaving your feedback, it's awesome!
- The AutoGuru team
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