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Alder Tapware

Alder Tapware

4.1 from 34 reviews · View Statistics
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Reviews

4.1
34 reviews
  • Product Quality
    3.7 (11)
  • Return Claim MadeYes (5) · No (8)
  • Shipping
    4.3 (6)
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Rose
RoseGreater Melbourne (Inner), VIC

Not great and poor customer service

published

I have built a new home and the first year the HS205 shower head just broke.
I am diligent with cleaning and have followed manufacture cleaning instructions.
After receiving a replacement, again under 12 months the shower head has again broken. After many attempts to make contact with Alder, they tell me they will not send out a replacement.
I have contacted consumer affairs and they inform me if the product does not perform as it should then a replacement should be honoured. The HS205 clearly has a manufacturing fault resulting in the product failing. I’m very disappointed with Adler as they supposedly pride themselves with a great product. In my opinion it is very poor and they have not been understanding or helpful at all.

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Incentivised Review No
Alder Tapware
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Rose
Rose
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Shower Heads and Delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Disappointed
Disappointed
  • 2 reviews
  • 1 like

Black Vito Bertoni Shower rail

published

We had issues with black Vito Bertoni shower rail. Visited Alder tapware in Balcatta. Lindsay was very helpful and we walked out with a replacement. Thanks Lindsay.

Incentivised Review No
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Dave
DavePerth
  • 2 reviews
  • 1 like

Warranty or parts supply.

published

They are the only contact for supply of parts such as mixer cartridges. The customer service is terrible, never again. They asked me to fill a form on their website. The form will not allow me to attach photos or submit. So I took screenshots of the form and sent it to them along with photos. Got an email back from them stating they can’t open any of the photos. .img files.

So hard just wanted cartridges to stop water leak. I don’t care if I pay twice the price. They just don’t get it.

Incentivised Review No
Return Claim MadeNo
Alder Tapware
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Customer service is excellent

published

I had a problem with a Soho lever mixer and the issue was handled very efficiently by the customer service.

Product Quality
5/5
Shipping
5/5
Alder Tapware
Alder TapwareAlder TapwareSend a private message

Thank you

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Carl
CarlGippsland, VIC

Customer service

published

I cannot be more pleased with the customer service, extremely fast and efficient. The best service I have ever experienced.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Alder Tapware
Alder TapwareAlder TapwareSend a private message

Hi Carl. Thanks for taking the time to send us feedback. We really appreciate it. Thank you - The Alder Team

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Poor quality product and shocking customer service

published

Had 2 Vito Bertoni shower heads one in main bathroom, one in ensuite.
Both products failed after 12 months, both units were replaced.
14 months later one of the replacement units has failed.
Customer Service rep refused to replace citing 12 month warranty, despite being made aware of statutory warranties.
To have 3 out of 4 products fail shows it is not a premium product.
I am shocked at the responce I have had.
Will continue to fight this as my staturtory right!

Product Quality
1/5
Incentivised Review No
Alder Tapware
Alder TapwareAlder TapwareSend a private message
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Davros
Davros
  • 2 reviews
  • 1 like

Waste of money upgrading to this brand

published

Do not waste your money buying or upgrading to this companies rain head showers......absolute waste of our money. The rain heads separate and yeah the best they will do is email you a highlighted footnote that tells you that part has a 1 year warranty. All it does is have water flow through it and you are not confident enough to cover "premium" tapware for longer......off to consumer affairs, I wont be fobbed off. We paid a lot of money to have our new home completely upgraded to this "premium" brand and you guys cant even cover a rain head that you probably punch out in China for 10 bucks.

Product Quality
2/5
Incentivised Review No
Alder Tapware
Alder TapwareAlder TapwareSend a private message
Davros
Davros

All sorted now thanks to Sarah, well and truly redeemed yourselves guys. The new rain head is amazing thankyou very much!

Alder Tapware
Alder TapwareAlder TapwareSend a private message

We really appreciate your comments above and so glad you love your Shower Head as much a s we do! Thanks for taking the time to comment above. The Alder Team xx

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Ralph
RalphSouth East Queensland, QLD
  • 5 reviews
  • 3 likes

Poor quality with questionable warranty and aftersales

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Alder Tapware
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Arty
ArtyCentral, SA
  • 3 reviews
  • 2 likes

Tip Top Service

published

Living in an isolated area....it is difficult to get trades people to provide their services and so many times its a DIY job. Recently I had need to replace a couple of mixer tap cartridges...I contacted your company and spoke with a young lady Manji...she was most helpful and polite. I highly recommend your products and service...and please pass on my sincere thanks to Manji

Product Quality
5/5
Shipping
5/5
Alder Tapware
Alder TapwareAlder TapwareSend a private message

Arty, I will pass on your thanks to Nanjit

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Gary
Gary
  • 3 reviews

Great service

published

Had leaky tap so we contacted the customer service folks as it was covered by warranty. They sent a replacement cartridge immediately. Had it installed two days later. Great service.

Incentivised Review No
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Anil
AnilSydney, NSW
  • 2 reviews

Perfect Service during Warranty period

published

I contacted Alder due to a leaking shower. The shower base had come off and could not be used. Alder Tapware dealt with my warranty claim in the most professional way,replaced the shower head quickly and gave exceptional service. Anil

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
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Luke B.
Luke B.Perth, WA

Fantastic Service

published

I recently contacted Alder tap ware due to an issue with our shower. Despite the product being out of warranty they happily replaced the product within 24 hours of contacting them.
They have a good product and exceptional service. Would happily recommend!

Incentivised Review No
Return Claim MadeYes
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Rsrem
Rsrem
  • 4 reviews
  • 2 likes

Perfect service!

published

Recently contacted Alder asking to fix my tap dripping issue.
Cindy arranged a plumber and it was fixed in a very short term. Thank you for the great service! Highly recommend

Product Quality
4/5
Shipping
5/5
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Robert Smith
Robert SmithPerth, WA
  • 2 reviews

Fantastic After Sales Service

published

We had a couple of "hiccups" with Alder Tapware Shower Heads more than 12 months after the one year warranty had expired.
The delightful people at Alder Tapware immediately replaced the shower heads without charge or shipping the same day!

Result = One VERY happy customer!

A special "Thank You!" to Cindy, wonderful customer service!
I'll buy from Alder's range again because they stand firmly behind their products and that inspires total confidence.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
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Questions & Answers

Anthony
Anthonyasked

Who do I contact regarding our Vito Bertoni shower head leaking from the base of the hand held shower wand the unit is just over 2 years old

2 answers
Carl
Carl

Alder customer service, they were very helpful for me.

Alder Tapware
Alder TapwareAlder TapwareSend a private message

Anthony, you can contact us via our website with all your information and you will get a response from our Customer Service team

REB
REBasked

I am having to replace my bathroom basin taps (Alder brand) as the hot water tap will not turn off- the handle keeps spinning around. The set is at least 10 years old and looks very like the VERDE series.
How do I remove the flange? Also, how long is the spindle? I need to know so as to purchase a replacement set before I pull the existing tap apart.

2 answers
Arty
Arty

Im not a plumber....but I did have a problem with a bathroom tap about a year ago, I telephoned Alder Tapware office and found them to be most helpful and was able to remove the damaged tap and fix the leak

Alder Tapware
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Terry P.
Terry P.asked

Alder tap handle Flat Spanner

1 answer
Alder Tapware
Alder TapwareAlder TapwareSend a private message
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