Alder Tapware

I have built a new home and the first year the HS205 shower head just broke.
I am diligent with cleaning and have followed manufacture cleaning instructions.
After receiving a replacement, again under 12 months the shower head has again broken. After many attempts to make contact with Alder, they tell me they will not send out a replacement.
I have contacted consumer affairs and they inform me if the product does not perform as it should then a replacement should be honoured. The HS205 clearly has a manufacturing fault resulting in the product failing. I’m very disappointed with Adler as they supposedly pride themselves with a great product. In my opinion it is very poor and they have not been understanding or helpful at all.

My wife and I have Alder Tapware and Accessories throughout our house which we have been very happy with except for the HS205 shower head which we have had to replace twice, the most recent of which was after 23 months, even though the recommended cleaning and care procedures were followed.
It would appear that there may be an inherent design or manufacturing fault with these shower heads given the number of complaints in this regard indicated in various on-line reviews. It could possibly be prudent for Alder Tapware, if they haven't already do...

We had issues with black Vito Bertoni shower rail. Visited Alder tapware in Balcatta. Lindsay was very helpful and we walked out with a replacement. Thanks Lindsay.

They are the only contact for supply of parts such as mixer cartridges. The customer service is terrible, never again. They asked me to fill a form on their website. The form will not allow me to attach photos or submit. So I took screenshots of the form and sent it to them along with photos. Got an email back from them stating they can’t open any of the photos. .img files.

So hard just wanted cartridges to stop water leak. I don’t care if I pay twice the price. They just don’t get it.

I had a problem with a Soho lever mixer and the issue was handled very efficiently by the customer service.

I cannot be more pleased with the customer service, extremely fast and efficient. The best service I have ever experienced.

Had 2 Vito Bertoni shower heads one in main bathroom, one in ensuite.
Both products failed after 12 months, both units were replaced.
14 months later one of the replacement units has failed.
Customer Service rep refused to replace citing 12 month warranty, despite being made aware of statutory warranties.
To have 3 out of 4 products fail shows it is not a premium product.
I am shocked at the responce I have had.
Will continue to fight this as my staturtory right!

Do not waste your money buying or upgrading to this companies rain head showers......absolute waste of our money. The rain heads separate and yeah the best they will do is email you a highlighted footnote that tells you that part has a 1 year warranty. All it does is have water flow through it and you are not confident enough to cover "premium" tapware for longer......off to consumer affairs, I wont be fobbed off. We paid a lot of money to have our new home completely upgraded to this "premium" brand and you guys cant even cover a rain head that you probably punch out in China for 10 bucks.

We bought an Alder Tapware Vito Bertoni dual shower set for $800 only for it to have developed a crack in the shaft under 3 years from installation in our new home. We contacted Reece Capalaba who fobbed us off to Alder Tapware as they only give a warranty from their suppliers. Alder Tapware came back to us stating that this product only carried a 12 month warranty. The person handling the claim couldn't even get my name right. She did not even ask what our how the problem occurred but gave me the official company line. that it will not be co...

Living in an isolated area....it is difficult to get trades people to provide their services and so many times its a DIY job. Recently I had need to replace a couple of mixer tap cartridges...I contacted your company and spoke with a young lady Manji...she was most helpful and polite. I highly recommend your products and service...and please pass on my sincere thanks to Manji

Had leaky tap so we contacted the customer service folks as it was covered by warranty. They sent a replacement cartridge immediately. Had it installed two days later. Great service.

I contacted Alder due to a leaking shower. The shower base had come off and could not be used. Alder Tapware dealt with my warranty claim in the most professional way,replaced the shower head quickly and gave exceptional service. Anil

I recently contacted Alder tap ware due to an issue with our shower. Despite the product being out of warranty they happily replaced the product within 24 hours of contacting them.
They have a good product and exceptional service. Would happily recommend!

Recently contacted Alder asking to fix my tap dripping issue.
Cindy arranged a plumber and it was fixed in a very short term. Thank you for the great service! Highly recommend

We had a couple of "hiccups" with Alder Tapware Shower Heads more than 12 months after the one year warranty had expired.
The delightful people at Alder Tapware immediately replaced the shower heads without charge or shipping the same day!

Result = One VERY happy customer!

A special "Thank You!" to Cindy, wonderful customer service!
I'll buy from Alder's range again because they stand firmly behind their products and that inspires total confidence.