Perfect Service during Warranty period
I contacted Alder due to a leaking shower. The shower base had come off and could not be used. Alder Tapware dealt with my warranty claim in the most professional way,replaced the shower head quickly and gave exceptional service. Anil
I recently contacted Alder tap ware due to an issue with our shower. Despite the product being out of warranty they happily replaced the product within 24 hours of contacting them.
They have a good product and exceptional service. Would happily recommend!
Fantastic After Sales Service
We had a couple of "hiccups" with Alder Tapware Shower Heads more than 12 months after the one year warranty had expired.
The delightful people at Alder Tapware immediately replaced the shower heads without charge or shipping the same day!
Result = One VERY happy customer!
A special "Thank You!" to Cindy, wonderful customer service!
I'll buy from Alder's range again because they stand firmly behind their products and that inspires total confidence.
Outstanding Customer Service
I am truly thankful for the amazing customer service I have received from Cindy today. I have Alder tapware throughout my home and she came to my rescue even though my product was no longer under warranty and Alder had no obligation to fix my issue. I have truly never had such fantastic customers service from a company before and would highly recommend Alder.
- Verified customer
Ignore new customers much??
I have made several attempts to send a query through their website for some assistance to pick new tap ware, I take the time to (re)draft the enquiry, and when I submit I get an error message saying "there was an error..." and to try again later. Obviously it's more than an error if it continues to happen over several weeks.
So I have sent them an email to the firstname.lastname@example.org address on their website - weeks ago now, no response whatsoever.
Obviously the website enquiry form doesn't work, and no-one bothers to check the Contact U...s email listed on the site. Is no one home? Where is this stellar customer service I keep reading about? Are all these great reviews out of date?, because my experience has been woeful - waste of time, no result, not even an acknowledgement. I give up, Alder, at this stage I appear to have more chance of installing a unicorn than one of your products.
A shining example.
Thank you Cindy for all your help yesterday morning when I rang you about a broken slider
on our shower. You obviously know your product and were extremely pleasant and patient on the phone and a delight to deal with and an asset to your company.
I was absolutely amazed when your parcel arrived this morning, on the other side of Australia, barely 24 hours after I ordered it.
I have to say this is the best and fastest service I have ever received anywhere and other companies could well take note.
Congratulations and thank you again for your excellent service.
Fantastic customer service
After 2 1/2 years we had a minor problem with a tap dripping. Rang and emailed Alder on a Friday and the product was delivered on Monday. Adler is based in Perth and myself in Adelaide.
Just wanted to say a big thank you for their professionalism, their prompt response and fast delivery of our spindles.
Many companies out there could learn a lot from your company. I have no hesitation in recommending your products to anyone.
- Verified customer
What a great company to deal with and thank you Cindy. Had a minor product problem after 10 month of use. Cindy not only was willing to arrange replacement parts but also arranged for a plumber to fit them. Nothing was too much trouble and the problem was fixed with 4 days. Bloody brilliant service. Well done Alder and thank you Cindy.
Excellent service provided by Cindy, best customer service I have experienced.
Upon ringing Alder for advice Cindy was so helpful and provided me with me with the answers to all my queries. The replacement parts were received within days complete with full instructions which were easy to follow. The taps were originally fitted by my builder three years ago. However this made absolutely no difference to the service I received, well done Alder and a big thank you to Cindy.
#1 for Brilliant Customer Service
What an absolute pleasure it was to deal with this Alder Tapeware. Our product unfortunately was just out of warranty when it decided to no longer work (due to poor builder installation) With a quick phone call and pleasant conversation with Will a replacement was sent out. He was a pleasure to deal with and had great customer service skills. The communication was first class and followed up with up to date emails with installation tips and delivery estimations. Will was brilliant! 6 out of 5!
I cannot commend Alder tapware enough for the customer service they have provided me today. I currently have an above countertop basin and single separate mixer that was poorly installed by the builder.
I have disputed for a year that the tap was installed too far from the basin making it difficult to wash my hands. Typical post-build attitude, the builder claimed my issue as fit for purpose and disqualified.
Exhausted with the ongoing battle with the builder I tried my luck with one of the suppliers. One phone call to Alder tapware for ad...
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Questions & Answers
Hi, we have three sets of Alder Zen basin tapware in our bathrooms which were installed by the builder. We have had a lot of difficulty changing the washers every time the taps leak. And now we're not even able to remove the spindle off the tap. The builders had also installed Alder Zen shower taps in both bathrooms which caused a lot of issues and we ended up spending over $1000 to remove them and replace with another brand. So we're quite fed up with the issues we're having with the basin taps as well. Contacting you as a last resort before we end up having to replace all three basin tap sets with another brand. Can you please help.
Hi Anjala, I would contact Alder directly. This seems very odd. Im sure if you speak to someone in their after sales area they should be able to help. Alders number is (08) 6217 0600
Suzi M.Alder Tapware
Anjala, please send an email through to our Customer Service team with your address details, or call us on our free call number 1800 800 919, as you require the flat spanner to remove the handles from the Zen tapware, this will be posted out to you. email: email@example.com
How does one remove the spindle handle off the Alder Tapeware Zen basin set.
Suzi M.Alder Tapware
Michael, to remove the handle off the Zen tap ware you will need a pronged flat spanner - this should have been left by plumber/builder on install, but if you don't have, please send your details (home address) through to our customer service inbox - firstname.lastname@example.org will can post spanner out to you.
Thank you so much for getting back to me.
In the meanwhile we have had a Plumber attend to the matter and he had a couple of the spare 'tools', which he left with us, so I wont be needing any sent to me.
Thank you again and regards,
Suzi M.Alder Tapware
Michael, glad the plumber was able to sort out for you.
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