ALDI Mountain Bikes Questions & Answers

I fit my pannier set ok.. I purchased it in the UK some years ago, but it was a simple generic thing

The Aldi brand mountain bike that was sold this year was the Estate brand 29" mid motor mountain bike. I love mine and ride it on a regular basis. It has held up well and not required any work other then charging, to keep running.

Hi Patrick W,

May we ask for the model number of the bike to check its specifications?

Should you have any further queries, please contact us at 1300 886 649 or reply by email

Regards,

Tempo

Hi Jason, Thank you for your enquiry. We have the part available at a total cost of $80.00, which includes postage and handling. As we do not accept credit card details by email, please give us a call on 1300 886 649 and our call centre representative will take payment and order the part over the phone for you.

Please quote that you need part number: EST-EMTB275-CHARGER

Regards, Tempo

Thank you. Cheers..

Did you manage to get one?

just bring it to locksmith. i had the same issue, the locksmith disassembled the mechanism and made a new key. very easy.

Thanks

Hi Freddy, The warranty for this bike is one year. The warranty explains that defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion. The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as the best proof of purchase, and as proof of date on which the purchase was made.

This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced. This warranty does not cover batteries or any other consumable items.

This warranty does NOT cover: normal wear and tear to the products or parts, any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by the distributor, any product that has not been installed, operated or maintained in accordance with the manufacturer’s operating instructions provided with the product, any product that has been used for purposes other than domestic use, or any damage caused by improper power input or improper cable connection.

For more information, please contact us on 1300 112 534 (Monday to Saturday 8:30am – 6pm).

Kind regards, Estate Bikes

Can you buy parts for these bikes as my bike is out of warranty?

Hi Faye, To attach the charger cable to the battery, we strongly recommend removing the battery from the bike first. Then, remove the battery cover from the end of the battery that includes the display lights. You can then plug in the charger's DC connector side into the battery.

For a visual aid, and more detailed instructions, we recommend looking at page 20 (specifically Fig. 30) of the instruction manual: external link 

WARNING: Only use the charger supplied with this bicycle to charge the battery. Do not charge the battery with any other (or universal) charger, doing so will void the warranty. Do not use this charger to charge any other bike.

WARNING: Do not leave the battery charging unsupervised!

For more information on this E-mountain bike, you can visit the relevant page on our website: external link 

For more information on Estate Bikes, please visit the following link: external link 

If you do need any further assistance please don’t hesitate to contact us on 1300 112 534 on Monday to Saturday 8:30am – 6pm.

Kind regards, Estate Bikes

I would also like to know this

Hey, I don't have one but can recommend you do your own homework so you understand what is going on with these things. Battery sizes, motor power etc. See what is out there including if they're selling a current product under their name but at a better price. I've seen them do that. Some of the basic/primer vids on YT give a good rundown. And see what people are saying about previous Aldi offerings. Bear in mind that the pricing generally attracts customers who (possibly like you?) previously wouldn't have considered them. Some of their concerns may be due to their lack of knowledge more than the actual performance of the product. Aldi has a good returns attitude/policy so they won't be selling things in bulk if they think they're going to get lots of duds. I have had a dud TV from Aldi but it was clearly a random fault in manufacturing and they were good with sorting it out.

That previous one looked pretty good I thought. Not the style I wanted but it was cheaper than anything I could order online and I know Aldi will help if there are issues, rather than going through some overseas returns thing...

Hi Ronald,

To organise a replacement part for this lever, please call our after sales support centre on 1300 886 649.

If there is anything else we can help you with, please don't hesitate to ask.

Kind regards, Estate Bikes