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All Mower Spares

All Mower Spares

Online store and Physical store
3.8 from 160 reviews

See the Best Hardware Shops in 2019 as rated by Australians on ProductReview.com.au.


Order not received and ZERO communication.

Ordered a chainsaw bar and chains on 26th August 2019. No tracking number recieved so I called Camden store 9 days later (4th Sep). They tell me order has to come from WA. Will express post it when it comes in, should have it Friday (6th)... well, here it is, now the 18th Sep.
24 days and still have NOTHING, NO order received, NO tracking no. and ZERO communication. Just tried to call them again, no answer. APPALLING!!

Shipping
1 comment
Good afternoon Andy May I get your order ID from you and I will Investigate that for you? Thank you

where is my product?

I paid for a mower around 2 months ago. Despite 3 phone calls and numerous emails I have received nothing. Although I have been assured somebody would get back to me, I have yet to have been given a delivery date or even an explanation of what is happening. The last person I spoke to promised to get back to me that afternoon, that was 4 days ago.

Return Claim MadeNo
1 comment
Good afternoon May I get your order ID from you and I can assist you further? Thanks

Disgusting communication and false adverting

I purchased a ride on mower plastic guard as advertised online .Paid promptly and Paid extra for overnight delivery . After the 1st week waiting I tried to ring (goes to message bank) Then I started to leave online messages asking to call. Finally received a email stating They will call when they can?? Like how hard is it. Then after numerous Messages I left being the last one stating I am complaining to the ACCC , I received a email stating they have found my part and Waiting for it to arrive . 3 days later it left .Only took 5 days to receive (Noting I paid overnight) .No apologies .I will never purchase from this Business again. Warning to others who purchase online!

Product Quality
Shipping
Return Claim MadeNo
4 comments
Good Morning We apologise for any issues with your purchase - could I get an order Id from you and I will look in to this issue for you ThanksNow you are interested..I couldnt be botheredGood Morning We take these issues seriously and we would like the opportunity to address the issue. If you would like to contact Customer Service on 0246 550916, I can talk to you about that Thanks

Poor after payment service

Paid for my part over weeks ago, no return email confirming my order has been sent (still!), no proactive response from them to my emails, over-promise and under-delivering ... no reply to my phone call. I have had to try and contact them instead of them proactively contacting me to keep me informed ... very poor after sales service (so far). I am starting to think they don't actually have the part!

Return Claim MadeNo
4 comments
Good afternoon May I get your order ID- so I can look in to this issue for you? ThanksOrder#1021680Good Morning I believe our Team Leader has been in contact with and has sorted things out for your order If you need further assistance, please don't hesitate to contact me Thanks

Good Service Recovery

I did not have the greatest experience with my order. I was originally very angry, but was pleased with how my complaint was received and resolved. Justin the Team Leader at All Mower Spares made things right. He took control of the situation, overnighted my order out to me and refunded the freight costs to compensate me for the inconvenience.

As with anything, circumstances can go wrong. How a business deals with those situations and the steps they take to correct a bad situation say a lot about them. I am happy to recommend All Mower Spares.

1 comment
Good afternoon In order to be able to look in to your order, we need to obtain more information about who you are We need your name or order ID, so that this can be looked in to for you Thanks

Great to have parts for Older rover mower

We took our 4 stroke Rover mower into a repairer to fix as air filter housing was broken and switch to turn mower off, told it couldn't be fix a new mower was going to cost $350.00 to $500.00. A Friend that had use you suggested your website found the parts we needed which were ship fast and Mower now work as brand new

Product Quality
Return Claim MadeNo

Very good service and communication

After some feedback from All Mower Spares about the part I needed I ordered it and paid for it. Unfortunately the part had been back ordered from Briggs & Stratton and it was supposed to be a couple of weeks for the part to arrive. It ended up over a month. I think Briggs & Stratton supplier was very slow and All Mower Spares was going through a location change. However, whenever I would write and ask about an update they responded quickly and with what they thought was the time frame. The part (finally) arrived and I was pleased with the communication and apologies from this company. I would recommend them and will use them again. Thanks

Shipping
Return Claim MadeNo

Help and delivery A1

The transaxle I purchased was well priced compered to other mower parts shops in my area. Staff and team were very helpful. Postage and delivery was excellent. I will go straight to Mower Spares when I need parts for my MTD Ride on mower in the future.

Product Quality
Customer Service
Return Claim MadeNo

great to find a store that have spares for older machines

the deck chute was priced competitively delivered very quickly fitment dimensions was exactly of old unit cant fault this online store and have phoned on an occasion and found staff to be very knowledgeable and polite

Product Quality
Return Claim MadeNo

Needed parts for whipper snipper

Found the item I needed quickly and simply, a pull start cord kit for a Kawasaki whipper snipper, the staff were friendly , and I loved the fast delivery. They had everything I needed , Would recommend them highly.

Return Claim MadeNo

Good job with old mower part

Blade broke on my Yardman 36 inch. (1990 model, not the usual 38 or a 42.). Took allmowerspares eight days to find it and deliver it in Victoria rural. Brilliant!

Product Quality
Return Claim MadeNo
1 comment
Good Morning Ian Its great to hear that we were able to provide you with the part you needed quickly Thank you for sharing your experience here Thanks

Good reliable Aussie service

Provided a hard to get genuine part in an efficient manner. Kept me appraised of progress in delivery when there was a delay from factory. They are a real store so you can contact them with any queries. All round efficient, reliable and good value

Product Quality
Shipping
Return Claim MadeNo
1 comment
Good Morning Dave Thank you for leaving your review here, It's nice to hear that we have been able to source a part for you that is hard to get elsewhere We look forward to assisting you with future orders Thanks

Great Australian Owned Company

Great service, I was searching for a special part for my ride on mower, only place I could find it was from America, emailed All Mower Spares, they had the contacts of Australian supplies who they sourced and I had the part within 7 days, price wasn't over the top either.....can't get much better than that.

Return Claim MadeNo
1 comment
Good Morning Jenpete Thank you for sharing your experience with us It's good to hear that we are able to get goods for you, that you may find difficult to source We look forward to assisting you with future orders Thanks

prompt delivery

This was our first order and we required what appears to be an unusual size chain saw file. All Mower Spares had the items and had them in the mail quick smart. Thank you.

Return Claim MadeNo
1 comment
Hi Donna Thank you for providing your review - it's great to hear the Team was able to assist with finding an unusual part for you. Please contact me at cs@allmowerspares.com.au as we would like to discuss this further Thanks

Great service

Technical advice was excellent. Spare parts perform better than original equipment and easier to load whipper snipper cord. Service was prompt. Goods arrived on time. Able to keep my whipper snipper going despite ryobi being unable to help with spare parts whereas all mower spares found replacement parts

Product Quality
Shipping
Return Claim MadeNo
1 comment
Good Afternoon Mark Thank you for sharing your experience, it's good to hear that you have been able to finding parts that other places might give up on We look forward to assisting you with future orders

One stop shop for mowing related parts

Great range and customer service second to none. Can always find the parts I need or enquire and receive prompt advice. Fast and reliable delivery along with vast inventory means getting a vital replacement part is never difficult.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Good Afternoon Thank you for your review It's great to hear that you are able to find the parts you need from our range Our Team love to hear that they are providing great service We look forward to assisting you again with your next order thanks

Reliable mower spare parts provider you ever can find online.

All Mower Spares provides genuine parts and decent services. I always found parts from them via their websites. Very reliable business. I have been buying from them for several years and very satisfied every time.

Product Quality
Return Claim MadeNo
1 comment
Good Afternoon Matthew Thank you for supporting our business and for your kind words It's always nice to hear that we have regular customers who can find the parts they need We look forward to assisting you with your next order Thanks

Convenient and easy on line service.

Easy to use web site. Very convenient and saved traipsing around Adelaide looking for the part.
Good price.
Quick delivery and good tracking communication.
Correct part delivered.
Twill happily deal with this company again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Hi Mike Thanks so much for your kind words We look forward to assistng you with future orders

Very good service

The order was followed up promptly and although the parts were not in stock I was kept in the loop and delivery was still within the week, with a couple of advisory emails to update the progress. Great service given the parts are probably not commonly required for my MTD mower. The second time I have used this service and very happy both times and will use this company again.

Product Quality
Return Claim MadeNo
1 comment
Hi Greg It's great to hear that you are a repeat customer - thank you for providing your review We look forward to assisting you with future orders Thanks

VERY POOR SERVICE

Ordered two tyres for mower. Package arrived with wrong size and description tyres, despite the delivery docket having the right tyre size and description on it. Took image of tyres and docket on day of delivery and sent prompt email. Three and a half weeks later still waiting for an outcome. Spend every Sunday pumping up old tyre.

Return Claim MadeYes
2 comments
Good Afternoon I sincerely apologise for any issue you have had with your order - we have been waiting for the correct wheels to arrive, which were on backorder with our supplier and I apologise that this was not conveyed to you We have received those and the correct wheels are being sent out to you by Express Post and I have created a Return To Sender to retrieve the others ThanksGood Morning I would like to do a follow up with you - May I ask you to contact me at cs@allmowerspares.com.au, Thanks

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Questions & Answers

Hi Could you please indicate when we can expect delivery of this order Order id: #70853 RECEIPT Date: 11/01/2019 01:07 PM Order id: #70853 Order status: Processed Payment method: PayPal Delivery method: Regular Post Parcel Bags WITH TRACKING All Mower Spares 16 Argyle Street, CAMDEN 2570, New South Wales Australia PHONE: 02 4655 0916 Fax: - ABN 60 150 724 824 Email: info@allmowerspares.com.au ________________________________________ Email: jrdurden@bigpond.com Billing address Shipping address Fax: Products ordered SKU Product GST Item price Quantity Total 7-08716 TYRE 4.80 x 4.00-8 (4 PLY) AG TYRE 10.00 % AUD 67.00 4 AUD 268.00 Subtotal: AUD 268.00 Shipping cost: AUD 0.00 Total: AUD 268.00 inc. GST 10.00 %: AUD 24.36 Kind Regards Jim
No answers

Hi, I have ordered a rover i4500 carburetor yesterday. Could you please check and advise when will I be expected to receive it? Details below. Date: 01/01/2019 04:55 PM Order id: #70097 Order status: Processed Thanks. GH
1 answer
Hi Mate, we only just opened on the 7th so when you ordered we were closed. Our website stated that we werent getting in any stock from our suppliers during the break as they all closed and only opened back up on Monday also. This part we are expecting mid next week due to our supplier being behind coming back from the break and there being a huge backlog. Will send as soon as it comes in to us. Thanks, Ron.

Do you have majors blowers and how much? Regards Graham
1 answer
Hi Graham and thank you for your enquiry. We offer a range of different blowers that can be found here https://www.allmowerspares.com.au/blowers/ Were you looking more for something electric, battery or petrol? If you need assistance please call our sales team on 02 4655 5575.

Details

All Mower Spares Online storeAll Mower Spares Physical store
CategoryOnline Shops and Hardware ShopsPhysical Shops and Hardware Shops
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