Order not received and ZERO communication.
Ordered a chainsaw bar and chains on 26th August 2019. No tracking number recieved so I called Camden store 9 days later (4th Sep). They tell me order has to come from WA. Will express post it when it comes in, should have it Friday (6th)... well, here it is, now the 18th Sep.
24 days and still have NOTHING, NO order received, NO tracking no. and ZERO communication. Just tried to call them again, no answer. APPALLING!!
where is my product?
I paid for a mower around 2 months ago. Despite 3 phone calls and numerous emails I have received nothing. Although I have been assured somebody would get back to me, I have yet to have been given a delivery date or even an explanation of what is happening. The last person I spoke to promised to get back to me that afternoon, that was 4 days ago.
Disgusting communication and false adverting
I purchased a ride on mower plastic guard as advertised online .Paid promptly and Paid extra for overnight delivery . After the 1st week waiting I tried to ring (goes to message bank) Then I started to leave online messages asking to call. Finally received a email stating They will call when they can?? Like how hard is it. Then after numerous Messages I left being the last one stating I am complaining to the ACCC , I received a email stating they have found my part and Waiting for it to arrive . 3 days later it left .Only took 5 days to receive (Noting I paid overnight) .No apologies .I will never purchase from this Business again. Warning to others who purchase online!
Poor after payment service
Paid for my part over weeks ago, no return email confirming my order has been sent (still!), no proactive response from them to my emails, over-promise and under-delivering ... no reply to my phone call. I have had to try and contact them instead of them proactively contacting me to keep me informed ... very poor after sales service (so far). I am starting to think they don't actually have the part!
Good Service Recovery
I did not have the greatest experience with my order. I was originally very angry, but was pleased with how my complaint was received and resolved. Justin the Team Leader at All Mower Spares made things right. He took control of the situation, overnighted my order out to me and refunded the freight costs to compensate me for the inconvenience.
As with anything, circumstances can go wrong. How a business deals with those situations and the steps they take to correct a bad situation say a lot about them. I am happy to recommend All Mower Spares.
Great to have parts for Older rover mower
We took our 4 stroke Rover mower into a repairer to fix as air filter housing was broken and switch to turn mower off, told it couldn't be fix a new mower was going to cost $350.00 to $500.00. A Friend that had use you suggested your website found the parts we needed which were ship fast and Mower now work as brand new
Very good service and communication
After some feedback from All Mower Spares about the part I needed I ordered it and paid for it. Unfortunately the part had been back ordered from Briggs & Stratton and it was supposed to be a couple of weeks for the part to arrive. It ended up over a month. I think Briggs & Stratton supplier was very slow and All Mower Spares was going through a location change. However, whenever I would write and ask about an update they responded quickly and with what they thought was the time frame. The part (finally) arrived and I was pleased with the communication and apologies from this company. I would recommend them and will use them again. Thanks
Help and delivery A1
The transaxle I purchased was well priced compered to other mower parts shops in my area. Staff and team were very helpful. Postage and delivery was excellent. I will go straight to Mower Spares when I need parts for my MTD Ride on mower in the future.
great to find a store that have spares for older machines
the deck chute was priced competitively delivered very quickly fitment dimensions was exactly of old unit cant fault this online store and have phoned on an occasion and found staff to be very knowledgeable and polite
Needed parts for whipper snipper
Found the item I needed quickly and simply, a pull start cord kit for a Kawasaki whipper snipper, the staff were friendly , and I loved the fast delivery. They had everything I needed , Would recommend them highly.
Good job with old mower part
Blade broke on my Yardman 36 inch. (1990 model, not the usual 38 or a 42.). Took allmowerspares eight days to find it and deliver it in Victoria rural. Brilliant!
Good reliable Aussie service
Provided a hard to get genuine part in an efficient manner. Kept me appraised of progress in delivery when there was a delay from factory. They are a real store so you can contact them with any queries. All round efficient, reliable and good value
Great Australian Owned Company
Great service, I was searching for a special part for my ride on mower, only place I could find it was from America, emailed All Mower Spares, they had the contacts of Australian supplies who they sourced and I had the part within 7 days, price wasn't over the top either.....can't get much better than that.
This was our first order and we required what appears to be an unusual size chain saw file. All Mower Spares had the items and had them in the mail quick smart. Thank you.
Technical advice was excellent. Spare parts perform better than original equipment and easier to load whipper snipper cord. Service was prompt. Goods arrived on time. Able to keep my whipper snipper going despite ryobi being unable to help with spare parts whereas all mower spares found replacement parts
One stop shop for mowing related parts
Great range and customer service second to none. Can always find the parts I need or enquire and receive prompt advice. Fast and reliable delivery along with vast inventory means getting a vital replacement part is never difficult.
Reliable mower spare parts provider you ever can find online.
All Mower Spares provides genuine parts and decent services. I always found parts from them via their websites. Very reliable business. I have been buying from them for several years and very satisfied every time.
Convenient and easy on line service.
Easy to use web site. Very convenient and saved traipsing around Adelaide looking for the part.
Quick delivery and good tracking communication.
Correct part delivered.
Twill happily deal with this company again.
Very good service
The order was followed up promptly and although the parts were not in stock I was kept in the loop and delivery was still within the week, with a couple of advisory emails to update the progress. Great service given the parts are probably not commonly required for my MTD mower. The second time I have used this service and very happy both times and will use this company again.
VERY POOR SERVICE
Ordered two tyres for mower. Package arrived with wrong size and description tyres, despite the delivery docket having the right tyre size and description on it. Took image of tyres and docket on day of delivery and sent prompt email. Three and a half weeks later still waiting for an outcome. Spend every Sunday pumping up old tyre.
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