Unprofessional would not recommend at all!
Strata managers are rude! Do not respond to emails, sent email to our strata manager and never received response back, few issues that needs to be rectified in our building which I believe is also OH&S issue.
Worse Service Ever
We have been sending an emails to ASSM All suburb strata management [name removed], Calling them to followup, we do not get any reply for couple of weeks sometimes months, I have been complaining about bathroom leaking for months and months now. bathroom leaking were fixed first time after that it started leaking again now, I asked strata to follow up they came to me saying they does not get any reply from plumbers, I called plumber directly, he said he ha already informed strata so i need to contact strata, Everybody throwing balls to each others. They need to build a general rubbish bin bay for all units, everything has been approved and nothing has been done, it's been more then 6 months now.
Jorge Gonzalez from ASSM
I am both and owner and an investor. I have dealt with many strata managers in the past 15 years.
The strata management industry is a tough one and it often receives a lot of criticism.
However, strata managers like Jorge Gonzalez from ASSM is part of the group that does give the industry a good name.
Jorge is a true professional who works hard to always work in the best interest of the Owners Corporation.
He is prompt in attending to issues, particularly when emergency repairs are in question.
Jorge is also very good at handling difficult situations and is very well versed in strata law.
Professional, Prompt, Proactive well resourced.
I am a Landlord with three investment properties , two are apartments manged by ASSM the other a stand alone house.
My history with ASSM is a positive one, so positive i that i have convinced the owners from my positive dealings with ASSM on another building with which i own an apartment, to have ASSM manage!!
Tenants can be demanding, thankfully ASSM is extremely knowledgeable with legislation and able to handle delicate situations and keep all parties happy.
Secondly, when things do become sour, i find ASSM well prepared and able to resolve amicably the drama's at hand in a timely manner and again making it as drama free as possible.
Remember like cars, some buildings can be a lemon, undertake your due diligence of WHO the builder is, their history and even check the Builders ASIC status. ASSM is a strata company NOT a building repairer.
ASSM also have a good contractors base at hand to sort out the odd jobs and repairs at reasonable fair rates and thus far i cannot fault the workmanship to date.
Everyone is busy in this city and i find at times, time poor...though i find ASSM in particular Jorge Gonzalez deliver on the dates he promises and when you have a tenant knocking on the door to NCAT i find ASSM delivers on the dates requested and provides a status update to keep the wolves at bay!!
I seldom use people at random as i've been burnt many times before, hence you have to earn your stripes with me BEFORE i speak positively about you and refer you to colleagues and friends. ASSM were the incumbent strata manager on my first apartment acquisition with which performed with distinction for many years before i convinced the strata owners of my second apartment.
Nothing is drama free regarding an investment property, though ASSM thus far have managed all these dramas in a professional and timely manner and more importantly have never let you second guess or left you high and dry without a status update. People generally realise and accept these dramas and there is a time deficit to resolve them. All that anyone wants is an update and knowledge when a resolution is in sight!!
No reward, no back hand payment, good people and organisations need to be acknowledged.
Friendly knowledgeable staff. We recently had some issues with problem tenants and their diplomatic advice resolved the problems before they degenerated. Repairs too have always been dealt with promptly.
Extremely poor service
So many issues with this Company that I would never recommend anyone to go with them. If you read all the reviews in past history you will note so many others are unsatisfied and appalled by their service. I am still waiting on responses from months ago and the property managers/directors obviously don't care even though they will reply on this site with positive responses to look good.
Service is Excellent
I have been dealing with ASSM for over 15 years. The staff always go above and beyond in particular Rose. Her service is amazing.
Very Poor Service
I have been complaining about some repairs needed in my unit to the Liverpool office of ASSM but so far haven't had them repaired. It looks like the company doesn't take care of their staff properly - that may be the reason staff don't care. After many phone calls and e-mails for the last six months, the repairs have not been attended to. My next step is to complain to the Fair Trading Dept, NSW.
If you have a choice, don't use ASSM for your property.
Rude, uncaring, unresponsive
I inform the strata manager face to face about a repair issue - a disdainful attitude in response, whatever.
Issue is ignored despite her having said “she’ll look into it”
Follow up with email - I’m told they will not communicate with me in future, only with owner. Fair enough, but the wording was harsh, curt, and lacked basic customer service friendliness required as part of the job.
If you want attentive, friendly, and timely services, go elsewhere - you won’t get it here. (This is corroborated by all other tenants AND the owner).
14-day period for obtaining a strata report
Strata report was provided within the statutory 14-day period; the alternative: pay an extra $85! Worst service ever in my 32 years of practice in the industry! Appalling!
Worse service, would not recommend them as a strata manager. Be aware of this company and dealing with them. Thanks.
Satisfied with the service
ASSM exceeds my expectations as a Strata company. The manager of my estate goes beyond the call of duty by seeking out and following up on additional information for the benefit of the estate.
Disputes and complaints have always been handled in an efficient and timely manner.
All requested tasks and required responsibilities have been dealt with promptly. Existing rules within my estate are implemented across the board with no special privileges given, whether you are an owner or a renter.
Everyone is treated equally. When our Strata manager is on leave the assistant acknowledges all correspondence.
Management of ASSM work in collaboration with our Estate Committee members to ensure residents expectations are addressed.
After dealing with a copious amount of issues with our previous Strata, the move to hire ASSM has proven to be the right choice.
I have found Christine Freels to be a very knowledgeable, highly experienced and professional strata manager in my dealings with her. She is also very easy to work with.
Rude, nasty, expensive
ASSM is a horrible business. As an owner within an estate, which ASSM manage, it is appalling to see how this company, our strata manager in particular treats myself and other owners within the same estate. The rudeness and sheer disgusting behaviour this company prides themselves on is utterly disturbing. I no longer get answered via emails or phone calls, as our manager believes that 'I am too rude' I find this interesting she can judge someone so clearly by only words. This woman has never met me, nor even spoken to me or my husband, she goes on to tell other owners that she will not speak to me because of my rudeness. So, she is saying I am rude and judging me towards others...great person she is...Well, I don't want to pay her or her incompetent company because of their rudeness. How dare a company refuse to deal with issues within the estate, which I and others continue to bring up, just because she doesn't want to. Not one of my many emails have been rude, I have never sworn at anyone, told anyone off; I am just a very frustrated owner, because the strata company, ASSM, refuses to email me back. I have multiple emails that have never received an answer, and my husband, who called late 2017, just after this company took over, has yet to receive a phone call back. He was screened and told our manager would call back...5 months on, we are still waiting for that phone call. That's just plan wrong. She takes these members words for things, without seeing the bigger picture. An estate, which she is meant to be managing is crumbling. Great managerial skills...
This behaviour is disgusting, wrong and shouldn't be tolerated.. Pull your head out ASSM and keep a close eye on your managers, because this one in particular needs to go back to the books and learn how to get people skills, and deal with problems properly. Not just not answer complaints or issues.
Lack of Communication
I have a unit in Western Sydney, I have had issues with maintenance within communal areas. I have sent several emails to your office with few responses, and there is nobody available to speak to therefore I don't have anyone to converse with to solve my issues. there is a lack of communication within the company.
ASSM has been the Strata Management company attending to this complex since we purchased here. They are trustworthy, competent, responsive to our requests, prompt to act and good communicators. We are appreciative of their efforts.
Very committed, proactive and extremely patient in difficult circumstances. Has a great deal of knowledge of rules & regulations regarding strata law. Always willing to help, keep up the good work.
My strata manager had been very cooperative with me and always tries he's best to help sort out issues on our property. Keep up the good work Andy!
ASSM have been my strata managers for 9 years and they have been helpful, communicative and organised to ensure the building runs smoothly and enjoyably. they have also gone above and beyond to facilitate a complex and highly technical process for the owners to maximise use of the building. I highly recommend this company for any building.
I have dealt with a few Strata Management companies and ASSM are by far the best. Extremely patient and go out of their way to assist. Nothing is too hard.. just remember if you want your Strata Management company to help you take the time to get to know your Strata Manager and that will tell you everthing you need to know. Looking to get ASSM onboard with my other property too.
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