Worse Service Ever
We have been sending an emails to ASSM All suburb strata management [name removed], Calling them to followup, we do not get any reply for couple of weeks sometimes months, I have been complaining about bathroom leaking for months and months now. bathroom leaking were fixed first time after that it started leaking again now, I asked strata to follow up they came to me saying they does not get any reply from plumbers, I called plumber directly, he said he ha already informed strata so i need to contact strata, Everybody throwing balls to each others. They need to build a general rubbish bin bay for all units, everything has been approved and nothing has been done, it's been more then 6 months now.
Jorge Gonzalez from ASSM
I am both and owner and an investor. I have dealt with many strata managers in the past 15 years.
The strata management industry is a tough one and it often receives a lot of criticism.
However, strata managers like Jorge Gonzalez from ASSM is part of the group that does give the industry a good name.
Jorge is a true professional who works hard to always work in the best interest of the Owners Corporation.
He is prompt in attending to issues, particularly when emergency repairs are in question.
Jorge is also very good at handling difficult situations and is very well versed in strata law.
Professional, Prompt, Proactive well resourced.
I am a Landlord with three investment properties , two are apartments manged by ASSM the other a stand alone house.
My history with ASSM is a positive one, so positive i that i have convinced the owners from my positive dealings with ASSM on another building with which i own an apartment, to have ASSM manage!!
Tenants can be demanding, thankfully ASSM is extremely knowledgeable with legislation and able to handle delicate situations and keep all parties happy.
Secondly, when things do become sour, i find ASSM well prepared and able to reso...
Extremely poor service
So many issues with this Company that I would never recommend anyone to go with them. If you read all the reviews in past history you will note so many others are unsatisfied and appalled by their service. I am still waiting on responses from months ago and the property managers/directors obviously don't care even though they will reply on this site with positive responses to look good.
Very Poor Service
I have been complaining about some repairs needed in my unit to the Liverpool office of ASSM but so far haven't had them repaired. It looks like the company doesn't take care of their staff properly - that may be the reason staff don't care. After many phone calls and e-mails for the last six months, the repairs have not been attended to. My next step is to complain to the Fair Trading Dept, NSW.
If you have a choice, don't use ASSM for your property.
Rude, uncaring, unresponsive
I inform the strata manager face to face about a repair issue - a disdainful attitude in response, whatever.
Issue is ignored despite her having said “she’ll look into it”
Follow up with email - I’m told they will not communicate with me in future, only with owner. Fair enough, but the wording was harsh, curt, and lacked basic customer service friendliness required as part of the job.
If you want attentive, friendly, and timely services, go elsewhere - you won’t get it here. (This is corroborated by all other tenants AND the owner).
Satisfied with the service
ASSM exceeds my expectations as a Strata company. The manager of my estate goes beyond the call of duty by seeking out and following up on additional information for the benefit of the estate.
Disputes and complaints have always been handled in an efficient and timely manner.
All requested tasks and required responsibilities have been dealt with promptly. Existing rules within my estate are implemented across the board with no special privileges given, whether you are an owner or a renter.
Everyone is treated equally. When our Strata manag...
Rude, nasty, expensive
ASSM is a horrible business. As an owner within an estate, which ASSM manage, it is appalling to see how this company, our strata manager in particular treats myself and other owners within the same estate. The rudeness and sheer disgusting behaviour this company prides themselves on is utterly disturbing. I no longer get answered via emails or phone calls, as our manager believes that 'I am too rude' I find this interesting she can judge someone so clearly by only words. This woman has never met me, nor even spoken to me or my husband, she goe...s on to tell other owners that she will not speak to me because of my rudeness. So, she is saying I am rude and judging me towards others...great person she is...Well, I don't want to pay her or her incompetent company because of their rudeness. How dare a company refuse to deal with issues within the estate, which I and others continue to bring up, just because she doesn't want to. Not one of my many emails have been rude, I have never sworn at anyone, told anyone off; I am just a very frustrated owner, because the strata company, ASSM, refuses to email me back. I have multiple emails that have never received an answer, and my husband, who called late 2017, just after this company took over, has yet to receive a phone call back. He was screened and told our manager would call back...5 months on, we are still waiting for that phone call. That's just plan wrong. She takes these members words for things, without seeing the bigger picture. An estate, which she is meant to be managing is crumbling. Great managerial skills... This behaviour is disgusting, wrong and shouldn't be tolerated.. Pull your head out ASSM and keep a close eye on your managers, because this one in particular needs to go back to the books and learn how to get people skills, and deal with problems properly. Not just not answer complaints or issues.
Lack of Communication
I have a unit in Western Sydney, I have had issues with maintenance within communal areas. I have sent several emails to your office with few responses, and there is nobody available to speak to therefore I don't have anyone to converse with to solve my issues. there is a lack of communication within the company.
- Verified customer
ASSM have been my strata managers for 9 years and they have been helpful, communicative and organised to ensure the building runs smoothly and enjoyably. they have also gone above and beyond to facilitate a complex and highly technical process for the owners to maximise use of the building. I highly recommend this company for any building.
I have dealt with a few Strata Management companies and ASSM are by far the best. Extremely patient and go out of their way to assist. Nothing is too hard.. just remember if you want your Strata Management company to help you take the time to get to know your Strata Manager and that will tell you everthing you need to know. Looking to get ASSM onboard with my other property too.
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Questions & Answers
It blows my mind how you are still in business?
We live in Fair Water Gardens Estate,
I think we should change the Name of the Estate to Andrew and Igors concentration camp ,
Also the Strata Company name should change to No Suburbs Strata Management !!
Hi Planning to buy a property, linked with ASSM. Based on reviews it is apparent to me, when there are some expenditure ASSM is fast and helpful, but when when it is just matter of implementation of law ASSM is slow and hesitant and rude in handling telephone manner. How can I be assured they are great in service?
Glenn&Matt B.All Suburbs Strata Management
Thank you for the opportunity to provide you a response to your query. As you would understand, reviews can be very useful for the consumer, however often the whole story is not always portrayed. Our office deals with thousands of clients each month and we take pride in the service that we provide to them. Our role as strata managers is to take direction from and assist in enforcing the decisions and rules that the Owners Corporation has determined, in compliance with the laws that govern strata living. At times this does put us in the middle between an individual and the Owners Corporation. You will see that on reviews posted we always respond to a review (Good or Bad) and in circumstances where there is an issue, we will always attempt to resolve the matter as soon as possible. Unfortunately in the majority of circumstances when I respond to a review, I rarely receive a response back nor any further information to assist with rectifying the issue, of which the customer has brought to my attention.
We are a family operated business and we have been operating for over 35 years, we pride ourselves on all aspects of customer service. We are a company that believes in building strong relationships with all of our clients and our business continues to grow on the back of these principles. Owners Corporations make their own choice to employ our services to assist them in administering the strata plan in accordance with the agreement we sign with them. In the event that a rare occurrence occurs where they are not happy, then we work to resolve the issue. I understand that businesses can always state how wonderful they are, but either myself or one of our team are always happy to discuss any concerns over the phone or in person. I hope this assist you.
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