All Suburbs Strata Management

The block I am an owner is was self manager and after 5 months of being an owner Katie held a meeting with all the owners apparently without my knowledge, I wasn’t not contacted in any way not even a knock on my door. I was only contact and they found my info coincidentally once the meeting was held and the decision was made and it was time to… Read more

make payment.

I have been an owner for 5 months and still they were only able to contact me once a decision was made. I spoke with Katie she was not help and told me they don’t knock on doors or send letters but another worker told me they do said letter but just didn’t send me one.

They made a decision with only 2 of the 6 owners present at the meeting and when on the phone trying to understand what happened and why I was after going back and fourth and Katie only saying what I wanted to hear like “I understand” “it’s not fair” “I agree” there was no help anything to shut me up and she said she is only agreeing because I’m saying it and when she realised she would be late to a meeting she just redirected me without me being happy or understanding the outcome or agreeing to anything and I made it clear that I wanted to speak with her.

Katie is supposed to be the block manager and as an owner this was a very bad first experience with her.

I was told I would be sent an email of all the details and where 25% is a majority but I am still waiting on that

Recognition - Thank you Kate Zupan!!! – I want to give a big shout-out to, without a doubt, the best Strata manager I have ever dealt with - Kate  Zupan. Its been almost 20 yrs since purchasing the apartment in Liverpool. Together with other members of the owner's corporation, we struggled with different strata managers. A lot of false promises, unfair treatments, disappointments, year… Read more ·  1

after year... We were persistent to try to get us to a better place, moving from one strata corporation to another. At the end of the last year, we signed up a new contract with All Suburbs strata, with Kate Zupan as our strata manager. Without a doubt, we have received more support, more work has been organised in the last 3 months since the move then collectively what we managed to get from other managers over 20 yrs. Kate has been absolutely amazing - she is friendly, always available, positive, and a true professional. She simply gets the job done! Quickly, efficiently, with a smile on her face! We finally got someone who is not just working for us, but with us. Kate, we cannot thank you enough and you deserve all the recognition that one employee can get!

Professional, Prompt, Proactive well resourced – I am a Landlord with three investment properties , two are apartments manged by ASSM the other a stand alone house. My history with ASSM is a positive one, so positive i that i have convinced the owners from my positive dealings with ASSM on another building with which i own an apartment, to have ASSM manage!! Tenants can be demanding,… Read more ·  1

thankfully ASSM is extremely knowledgeable with legislation and able to handle delicate situations and keep all parties happy.

Secondly, when things do become sour, i find ASSM well prepared and able to resolve amicably the drama's at hand in a timely manner and again making it as drama free as possible.

Remember like cars, some buildings can be a lemon, undertake your due diligence of WHO the builder is, their history and even check the Builders ASIC status. ASSM is a strata company NOT a building repairer.

ASSM also have a good contractors base at hand to sort out the odd jobs and repairs at reasonable fair rates and thus far i cannot fault the workmanship to date.

Everyone is busy in this city and i find at times, time poor...though i find ASSM in particular Jorge Gonzalez deliver on the dates he promises and when you have a tenant knocking on the door to NCAT i find ASSM delivers on the dates requested and provides a status update to keep the wolves at bay!!

I seldom use people at random as i've been burnt many times before, hence you have to earn your stripes with me BEFORE i speak positively about you and refer you to colleagues and friends. ASSM were the incumbent strata manager on my first apartment acquisition with which performed with distinction for many years before i convinced the strata owners of my second apartment.

Nothing is drama free regarding an investment property, though ASSM thus far have managed all these dramas in a professional and timely manner and more importantly have never let you second guess or left you high and dry without a status update. People generally realise and accept these dramas and there is a time deficit to resolve them. All that anyone wants is an update and knowledge when a resolution is in sight!!

No reward, no back hand payment, good people and organisations need to be acknowledged.

Rude, nasty, expensive – ASSM is a horrible business. As an owner within an estate, which ASSM manage, it is appalling to see how this company, our strata manager in particular treats myself and other owners within the same estate. The rudeness and sheer disgusting behaviour this company prides themselves on is utterly disturbing. I no longer get answered via emails or… Read more

phone calls, as our manager believes that 'I am too rude' I find this interesting she can judge someone so clearly by only words. This woman has never met me, nor even spoken to me or my husband, she goes on to tell other owners that she will not speak to me because of my rudeness. So, she is saying I am rude and judging me towards others...great person she is...Well, I don't want to pay her or her incompetent company because of their rudeness. How dare a company refuse to deal with issues within the estate, which I and others continue to bring up, just because she doesn't want to. Not one of my many emails have been rude, I have never sworn at anyone, told anyone off; I am just a very frustrated owner, because the strata company, ASSM, refuses to email me back. I have multiple emails that have never received an answer, and my husband, who called late 2017, just after this company took over, has yet to receive a phone call back. He was screened and told our manager would call back...5 months on, we are still waiting for that phone call. That's just plan wrong. She takes these members words for things, without seeing the bigger picture. An estate, which she is meant to be managing is crumbling. Great managerial skills...

This behaviour is disgusting, wrong and shouldn't be tolerated.. Pull your head out ASSM and keep a close eye on your managers, because this one in particular needs to go back to the books and learn how to get people skills, and deal with problems properly. Not just not answer complaints or issues.

Great Property Managers – My company has been working with ASSM for a little over 6 months now. They have been fantastic. Extremely professional and always wanting to ensure the best outcome for their client. They ask for a quote, advise quickly if you need to proceed and then follow up to ensure you will be completing on time. From a contractors point of view, ASSM are on… Read more ·  1

top of everything and want to ensure the best outcome for all stakeholders they are dealing with. Great job ASSM Liverpool.

True representation of hard work and dedication to serving their strata clients – We changed to ASSM after experiencing one of the worst strata management companies. It has been over a year and the continual great service our complex receives from ASSM in Liverpool, in particular from Branis is excellent. She has the ability to make each person feel heard, identify any problem and give great solutions. They always respond to… Read more ·  1

property issues in a timely manner and obtain multiple quotes for jobs and put the best ones forward for the owners to review. We receive responses to all emails and they answer every call professionally and wanting to be helpful. I would highly recommend ASSM for all of your property management needs!

Responsive understanding and best manager – Katie zupan is best person in all suburb strata management being very understanding and responaive to urgent issues. She listens as ahuman being and helps every possible way. Being an owner, i highly recommend her work and wish her all luck.

personal experience – Just modiying my review now. I had couple of issues with Strata management especially the way their escalation process works. It all forced me to tend to online forums to spill my guts out. However, Strate manager later contacted me and she nicely explained the internal circumstances and provided me with the answers to my queries and helped me… Read more

with business hours as well as after hours escalation process. I just hope it stays like that where us (home owners) and strata work hand in hand to transform the locality.

Don't choose this company！ – The doorbell intercom of the apartment I live in has been broken for two years（I asked many neighbors theirs are also broken） causing me a lot of trouble, often my package mailman presses the doorbell broken and leaves, I sometimes have to go to a far away pick-up point to pick up the goods. My dad has sent 5 emails one after another about this, to no avail. This company is a joke.

bad company – been with this company for ten years worst company ever strata manager never visitors property or replies to complains i cannot understand how they are still in business maybe fair trading should investigate this company

Resolving problems in the complex – Zak’s professionalism is great.He is quick to respond to the emails. Most of all Easily accessible through Phone .He puts customers interest first and always do his best to resolve arising issues in the complex . He has all the good qualities to become a dedicated stratar manager.I wish him all the best in his future career.

Excellent service delivery – During the past 22 years I have assisted in the management of a deceased estate in Macquarie Fields and for a number of years now ASSM have acted in the capacity in a Strata Management role for the block. My occasional contact with the nominated manager for our strata is Jorge Gonzalex acting on behalf of ASSM. Jorge has been such a help to both… Read more ·  2

the Executor of the estate and me during the recent years he has been in the role, he has kept us informed of situations involved around our unit, which was for the most time an unoccupied unit. When we required works to be completed, Jorge was on hand to assist us and in the final stages, prior to the sale of the unit he worked with us to settle an insurance claim for storm damage to the unit. He also put us onto an excellent tradesperson who worked with us to get the unit up to best possible condition ready for sale. I believe Jorge went above his job description to help us although we were very aware he was a busy man. Well, done to Jorge.

Very unprofessional – They manage my block they do nothing but get paid and your requests falls on deaf ears occupational health and safety standards by the government needs to be complied with not on your own time requested several times 4 a structural engineer report due to owners knocking down structural walls yet still waiting I stopped paying my Strata because of this they cost me 6800 in bills

Unprofessional would not recommend at all! – Strata managers are rude! Do not respond to emails, sent email to our strata manager and never received response back, few issues that needs to be rectified in our building which I believe is also OH&S issue.

Worse Service Ever – We have been sending an emails to ASSM All suburb strata management [name removed], Calling them to followup, we do not get any reply for couple of weeks sometimes months, I have been complaining about bathroom leaking for months and months now. bathroom leaking were fixed first time after that it started leaking again now, I asked strata to… Read more

follow up they came to me saying they does not get any reply from plumbers, I called plumber directly, he said he ha already informed strata so i need to contact strata, Everybody throwing balls to each others. They need to build a general rubbish bin bay for all units, everything has been approved and nothing has been done, it's been more then 6 months now.

Jorge Gonzalez from ASSM – I am both and owner and an investor. I have dealt with many strata managers in the past 15 years. The strata management industry is a tough one and it often receives a lot of criticism. However, strata managers like Jorge Gonzalez from ASSM is part of the group that does give the industry a good name. Jorge is a true professional who works hard… Read more ·  1

to always work in the best interest of the Owners Corporation.

He is prompt in attending to issues, particularly when emergency repairs are in question.

Jorge is also very good at handling difficult situations and is very well versed in strata law.

Professional service – Friendly knowledgeable staff. We recently had some issues with problem tenants and their diplomatic advice resolved the problems before they degenerated. Repairs too have always been dealt with promptly.  Show reply

Extremely poor service – So many issues with this Company that I would never recommend anyone to go with them. If you read all the reviews in past history you will note so many others are unsatisfied and appalled by their service. I am still waiting on responses from months ago and the property managers/directors obviously don't care even though they will reply on this site with positive responses to look good.

Very Poor Service – I have been complaining about some repairs needed in my unit to the Liverpool office of ASSM but so far haven't had them repaired. It looks like the company doesn't take care of their staff properly - that may be the reason staff don't care. After many phone calls and e-mails for the last six months, the repairs have not been attended to. My… Read more

next step is to complain to the Fair Trading Dept, NSW.

If you have a choice, don't use ASSM for your property.

Rude, uncaring, unresponsive – I inform the strata manager face to face about a repair issue - a disdainful attitude in response, whatever. Issue is ignored despite her having said “she’ll look into it” Follow up with email - I’m told they will not communicate with me in future, only with owner. Fair enough, but the wording was harsh, curt, and lacked basic customer… Read more

service friendliness required as part of the job.

If you want attentive, friendly, and timely services, go elsewhere - you won’t get it here. (This is corroborated by all other tenants AND the owner).

14-day period for obtaining a strata report – Strata report was provided within the statutory 14-day period; the alternative: pay an extra $85! Worst service ever in my 32 years of practice in the industry! Appalling!

Satisfied with the service – ASSM exceeds my expectations as a Strata company. The manager of my estate goes beyond the call of duty by seeking out and following up on additional information for the benefit of the estate. Disputes and complaints have always been handled in an efficient and timely manner. All requested tasks and required responsibilities have been dealt… Read more ·  1

with promptly. Existing rules within my estate are implemented across the board with no special privileges given, whether you are an owner or a renter.

Everyone is treated equally. When our Strata manager is on leave the assistant acknowledges all correspondence.

Management of ASSM work in collaboration with our Estate Committee members to ensure residents expectations are addressed.

After dealing with a copious amount of issues with our previous Strata, the move to hire ASSM has proven to be the right choice.

Professional – I have found Christine Freels to be a very knowledgeable, highly experienced and professional strata manager in my dealings with her. She is also very easy to work with.  Show reply

Lack of Communication – I have a unit in Western Sydney, I have had issues with maintenance within communal areas. I have sent several emails to your office with few responses, and there is nobody available to speak to therefore I don't have anyone to converse with to solve my issues. there is a lack of communication within the company.

Strata Managers – ASSM has been the Strata Management company attending to this complex since we purchased here. They are trustworthy, competent, responsive to our requests, prompt to act and good communicators. We are appreciative of their efforts.  Show reply

Strata Service – Very committed, proactive and extremely patient in difficult circumstances. Has a great deal of knowledge of rules & regulations regarding strata law. Always willing to help, keep up the good work.  Show reply

Great company – My strata manager had been very cooperative with me and always tries he's best to help sort out issues on our property. Keep up the good work Andy!  Show reply

High Recommendation – ASSM have been my strata managers for 9 years and they have been helpful, communicative and organised to ensure the building runs smoothly and enjoyably. they have also gone above and beyond to facilitate a complex and highly technical process for the owners to maximise use of the building. I highly recommend this company for any building.  Show reply

Highly recommended – I have dealt with a few Strata Management companies and ASSM are by far the best. Extremely patient and go out of their way to assist. Nothing is too hard.. just remember if you want your Strata Management company to help you take the time to get to know your Strata Manager and that will tell you everthing you need to know. Looking to get ASSM onboard with my other property too.  Show reply

excellent company – Hello everyone I want to say that I am personally very happy with all suburbs strata and we never had a bad experienc with them,they are good company, we are over 13 years with them.  Show 3 replies

Excellent strata managers – We have been for the past 30 year's with All Suburbs Strata and never had any problems with them. Very very happy with them and they service. I highly recommend this company.  Show reply

Attentive, Professional – Our Strata has been managed by All Suburbs Strata Management since the beginning. Matt from ASSM is proactive, consultative and responsive to Strata matters. He calls back when he says he will. Additionally he has been professional, careful but firm with difficult situations involving tenants, and sought to offer good advice including the options available to the owners in respect of regulations, forward budget, services and accounts.

Good Service – I have been dealing with All Suburbs since 2014 and in every case they have been responsive and acting promptly. Always following the rules and providing honest advice on various matters such as bathroom repairs, garage repairs, getting the best quotations, etc.  Show reply

Service is Excellent – I have been dealing with ASSM for over 15 years. The staff always go above and beyond in particular Rose. Her service is amazing.  Show reply

Worse Service – Worse service, would not recommend them as a strata manager. Be aware of this company and dealing with them. Thanks.