Challenge Strata Management

Challenge Strata Management

 Verifiedchallengestrata.com.au
Challenge Strata Management
4.7

294 reviews

PositivevsNegative
94% · 27518 · 6%

Wide range of services
Invoices paid promptly
Attentive and efficient customer service

Reviews

294 reviews
Alan S
Alan S
 

Customer Service

Very pleased with the timelines and the way Katie Naish dealt with my matter. Show reply
Bianca Jaska
Bianca JaskaFar North Queensland, QLD2 posts
 

Amazing Service

Katie Naish provided excellent service. Attentive and prompt, highly recommend Challenge Strata. Show reply
Mr PG
Mr PG
 

Timely and professional

Katie Nash has been very helpful every time I’ve needed assistance and timely in all her responses. Appreciate the level of service offered. Show reply
Michael Reardon-Small
Michael Reardon-SmallSydney Surrounds, NSW9 posts
 
Annie
AnnieSouth East Queensland, QLD9 posts
 

Very helpful

Katie Naish was very amenable and very helpful with my enquiry today. All was sorted and resolved easily by Katie Naish. Thank you! Show reply
David G.
David G.Richmond-Tweed, NSW2 posts
 
Challenge Strata Management
Challenge Strata Management   DM   
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KJ Jones
KJ JonesSouth East Queensland, QLD2 posts
 

Shocking Client Service

Shocking Shocking client service They never return phone calls they never return emails. We've been dealing with various people within this organisation. We have to continually chase it up. This company culture is rude
Challenge Strata Management
Challenge Strata Management   DM   
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NRJ
NRJ
 

In appreciation of exceptional service

An inadvertant delay by me in payment of levy fees resulted in loss of discount for payment on time. Upon application to leviesqld@smartercommunities.com.au for waiver of this penalty, the issue was handled by Ms Katie Naish, who was very prompt, courteous and extremely efficient in resolving the issue. Thank you. Show reply
Anitar
AnitarSouth East Queensland, QLD
 

Very Helpful

Katie Naish was very friendly and very helpful with my enquiry today. All sorted easily by Katie Naish. Show reply
NewCustomer
NewCustomer3 posts
 

Good information, delivered promptly

Briana answered all my questions in very short time. Her explanations were clear and to the point. Very helpful lady, indeed.

Thank you. Show reply

Jayanti
JayantiHughes 2605, ACT
 

very helpful

Natasha had provided very prompt response to my request and followed through as well.
Monica
Monica
 

really helpful. very nice and patient

Katie Naish is really helpful. She is very nice and patient. Show reply
Liberty K.
Liberty K.
 

Perfect service

The service has been quick and comfortable. I was happy to know I am being serviced at the fastest speed.
G and E Varsity Lakes
G and E Varsity Lakes
 

Super service

Katie Naish was so helpful and went above and beyond on a Friday night to help us with what we needed! Show reply
Crossview Australia Ltd
Crossview Australia Ltd
 

Correspondence

Katie Naish was very efficient and helpful in our correspondence. She directed us to the correct method of address by which we could get the help we needed. We appreciate this. Show reply

Questions & Answers

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Details

About Challenge Strata Management services

Challenge Strata Management provides secretarial, financial management, and administrative body corporate services.

Secretarial services include: preparing and distributing agendas and minutes, and collecting books and records; financial management services include debt recovery and collecting contributions; administrative services include maintaining the strata roll and records, and organising repairs and maintenance.

Other benefits include help and advice about energy consumption and usage rates, monitoring the energy billing, and comparing energy rates. There are also discounts on landlord’s insurance and contents insurance for Challenge clients.

Points of praise

  • Tenants appreciated that staff from Challenge Strata paid invoices in a timely manner. This included invoices that needed urgent attention, which were paid promptly.
  • The fast and efficient handling of customer enquiries was a point of praise amongst reviewers. Customers consistently expressed the view that Challenge Strata made their tasks a priority, rather than burying them under a pile of paperwork.
  • Staff were courteous and friendly, which made interacting with them a breeze.
  • Information was explained in a clear and concise manner, leaving no doubt in tenants’ minds about the answers to their questions.
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