Tracey attended to the issue I reported immediately, and resolved it within a few hours, which is exceptional. At every stage of communication she was attentive, professional and concise. Superb customer experience.

Your reponse is inadequate as the on site building manager is not a qualified Tech and cannot resolve this problem. I have attached the email exchange that commenced December 2020

Lovely team who are quick to respond and get the job done. Always get back to me in a very timely manner and fix any issues. Professional and friendly, thank you Tracey at Challenge Strata Management.

Stephanie Toft and Sue Sellings are always friendly, professional and efficient when assisting with difficult and simple issues. Their guidance, experience and knowledge is appreciated as things can become overwhelming at times.

I have dealt with many Strata Management Companies, and can honestly say that under the guidance from our Challenge Strata Manager, Andrea, we have received outstanding service. The professionalism, efficiency, and knowledge is simply first class and makes our role as Body Corporate representatives very easy.

Once again congratulations to Tracey in AP providing progressive and proactive solutions for a more streamlined invoice approvals process for the building. The invoice hub approval layers will assist us with a smoother and more expedient way to handle our payments to suppliers. Great service and thank you!

Tracey sorted an overdue account for me that I had been following up with the building management for most of last year. She called me and we discussed what the issues were and what was expected for the invoices to pass payment. She sent emails to all concern on what was required in the future. Also I believe she worked overtime to have all the well overdue invoices entered and passed for payment. She readily responded and answered all correspondence in a friendly, personable and very professional manner. Thanks Tracey.

My request for a letter re a permit was replied to and sent on the same day I requested it.
Very efficient much different to government departments I deal with.

Challenge Strata is the best Strata management company that I have encountered in 25 years in building management. The have fabulous staff, who have the answers to any issues who are always friendly and prompt in responding to any query. Our Strata Manager, Assistant and accounts department are fantastic.
Bill Croucher is an example of the efficiency that I mention. He is prompt to respond to emails and is always happy to answer any questions I may have.
Challenge are a great team to have working for our Body Corporate, and our Committee are very happy with the services they provide.

As project manager for remediation work for a BC, I requested assistance from Stephanie Shepherd at 9:00am to process a contractor's invoice urgently. By 10:00am Tracey O’Shea in A/P sent me the remittance notice for the payment that was to be made that same day. Service doesn't get any better than that.

Challenge Strata are the best Body Corporate managers that I have encountered in 25 years of building management. Our Strata Manager, Assistant and Accounts department are knowledgeable, friendly and efficient. They all do a great job.
Bill Croucher is an example of the team at Challenge. He is always prompt and patient with his replies to my queries. A great communicator!
Challenge are a great team to work with, and our Committee is very happy with the service we receive.

Tracey was so helpful and kind and got to the bottom of our issue straight away. We really appreciated her help and her amazing customer service on a Monday morning.

This morning I was helped greatly by Tracey O'Shea from Challenge. She was very patient and prepared to go over anything I didn't quite understand. A fabulous help, and easy to understand. She communicated everything I needed to know in an uncomplicated way.

Challenge strata has been a breath of fresh air from the prospective of an onsite manager.
Always friendly, accurate service and fast follow up.

We appreciate them greatly.
Our Strata Manager, Assistant and Accounts couldn't do a better job.
Thank you very much for the past few years and looking forward to many more.

Tracey O'Shea took the initiative to contact the supplier and get copies of invoices that had gone astray,arranged payment,set up arrangements for her to get future invoices and we avoided the threat of disconnection

She was prompt to Help me with my late invoice and them emailed me when it was sorted to make sure everything was ok. She has always been friendly and willing to help.

Dealing with a lot of Strata companies it is a breathe of fresh air dealing with Mitchell Toft. Great service and delivered with a great phone manner. Thank you Mitchell!

Tracey did an excellent job of chasing up a couple of unpaid invoices that i had been quite late in following up. Her communication and instruction to get the matter cleared up as quickly as possible was very professional. Tracey was a pleasure to deal with

Tracey is a pleasure very professional and hands on till the matter in question is resolved. Highly recommend dealing with Tracey or anyone at Challenge Strata you couldn't ask for more.

Thank you to Tracy for her very prompt attention to my invoicing. I had immediate answers and action.
She performed the tasks in such a cheerful and helpful way. Nothing was a problem. Very impressed'