Challenge Strata Management

Katie Naish has been great to deal with and responds promptly to questions and follows up quotes. I’m extremely pleased that she’s doing such a great job for us, in what can be a frustrating and difficult field. Show reply

This group took more than 5 months to fix the lift in the building. I own a small unit on one of the upper floors. They have this dodgy guy that does their repairs that, to quote my late father, couldn't get out of sight in a dark night he's that… Read more

slow!

I managed to contact him, I got nothing but excuses and when I asked if he had phoned the lift company to follow up, he he replied that he hadn't thought of that - SERIOUSLY? He was however most interested in how much the rent was and that he had a friend that managed property.

Thanks to them I lost my long term tenant, lost approximately 2 months rent, had to pay to have my property re-let, and had to reduce the rent just to get someone in, because there was no ETA for the fix.

Meanwhile I received their bill for services for more than $2500. 'Cause, you know, their service is top notch!

Personally I'd look elsewhere.

As a member of our BC committee for a number of years and chairperson '22-'23, I have been very disappointed with the service and support provided. We had 3 different Community managers (CM) and 3 different assistants (ACM) appointed in twelve months, with no continuity for the committee. In my opinion, processes were unclear, meeting minutes… Read more

were often late and incorrect, important docs, like financials, required for meetings were not provided without requests, very slow responses to emails.

Regarding this year's budget meeting, lack of preparation was evident with no ref to 15 year sinking fund forecast,no communication with the committee prior to the meeting, and when we questioned the budget proposal, we were told that last year's figures were used and some items listed could not be explainedby the CM. The day after the meeting there was an amended budget proposal sent to the committee without any explanation as to why further changes had been made.

In additon motions passed at AGM '24 have never been followed up with the owners involved even as a matter of courtesy. A motion passed regarding the processing of invoices has to my knowledge never been followed up.

I have not been impressed by CMs knowedge of the BC legislation. For example,we were told we would be kept informed about the changes to towing, pets and smoking. Unfortunately this didn't happen - amendments to the bylaws were too late for AGM at the end of April, and we now have the expense of an EGM early July! It has been very time consuming and frustrating as a committee member / chaireperson consistently following up with Challenge in the best interests of our BC

Challenge Strata MISMANAGEMENT – I have to totally agree with recent reviews about service not being provided by staff at Challenge Strata. One has to ask the question “Has the Body Corporate Committee directed Challenge to not respond to lot owners?” Contacting committee members is impossible and they seem to act in a vacuum with no consultation with owners and residents. … Read more

Yesterday I tried to report two issues. Firstly people were in the pool with stubbies and glasses and of course on site managers not here as usual. Secondly last week I reported to Alan (manager) that a car has been parked in visitor car park for nearly two months and never moved. Yesterday I spoke to Helen (manager) to ask what was happening with the car. Her response was that it was not their job to control car parking. I rang Challenge Strata as I do not have contact details of committee. I still have not received a response. Like many other resident owners here I wonder why we pay levies for services we do not receive. The lack of transparency by all management entities is bewildering.

Customer Service -in all its forms – As treasurer for Committee, I recently experienced an issue with the AP invoice Hub and raised my concerns with Tracey O'Shea. This turned out to be a feature rather than a problem. However, Tracey responded immediately, in technical detail and with great communication skills to resolve the issue. As customers, we sometimes forget that customer… Read more ·  1

service is a two way street. Building a relationship with suppliers, understanding the needs of both and thus, meeting or exceeding expectations is key. Apart from Tracey's intimate knowledge of her AP Systems, she demonstrates outstanding skills in all the attributes of customer service. This has been historically the case in all interactions with Tracey. Nothing in business goes to plan all the time however, what is important to me is that any issue is defined and agreed, promptly resolved, no recriminations and that each interaction adds value to the business relationship. Tracey does this in spades. Thank you Tracey.

Efficient & Friendly Service – I am the treasurer of Nexus Place (plus one other Gold Coast BC- not CSM) and have been dealing with Tracey (Tracey O’Shea Accounts Payable Assistant– Northern Communities) regularly over the last year or so and have found her knowledgeable, efficient & easy to deal with. As a volunteer committee members it is sometime hard to know all the rules &… Read more ·  1

procedures but if I have any difficulties I know I can rely on Tracey to explain everything in plain English that keeps us both doing our jobs well. Recently we had a major project at Nexus, with builders, painters etc involved and again Tracey was there for me as I did the on ground project management plus handling of deposits & progress payment seamlessly to achieve a great outcome. As someone who ran my own business for 32 years, employing up tp 36 staff at any one time I understand the need for good feedback on any staff member, we always will get the complaints but few people take the time to give praise when due, so thank you for this opportunity.

I have found Katie Naish exceptionally helpful with all my enquiries and is very prompt with her replies when I have any questions for her. Thank you Katie. Steve Pummeroy Show reply

N. Agius "I reached out to Challenge Levies at Smarter Communities and was pleasantly surprised by the prompt and helpful support I received. Operations Support Officer Katie Nash quickly addressed my inquiry with efficiency and professionalism. Excellent service!" Show reply

Fantastic personalised service – Katie Naish helped me out with a situation that was purely my fault. She was understanding & considerate & the outcome far exceeded my expectations. Show reply

Pick a different company – One of the worst companies in the industry, in my experience they are incredibly unprofessional. They rarely respond to owners and in my experience when they do it is definitely not in a professional or timely manner. They seem happy to cherry-pick the legislation for which parts suit them and their employers and ignore the parts that suit/protect… Read more

owners. DO NOT VOTE THEM IN. If they are in VOTE THEM OUT. They are comparatively more expensive than other companies. They also have sister companies which in my experience are largely a case of same garbage different label. There are better,cheaper companies out there.

Shocking Client Service – Shocking Shocking client service They never return phone calls they never return emails. We've been dealing with various people within this organisation. We have to continually chase it up. This company culture is rude

Absolute fraud and bullying company – This company's management and service is flat out poor, the fees they charge for ongoing levies are ridiculous. Changing locks to all appartments is completely unnecessary, all done just for their own financial gain. Also have no knowledge of bylaws. If I knew this horrible company was in charge of the building prior to buying I would have completely stayed away. 0 stars, horrendous.

Tracey O'Shea - A+++ Service – I spoke with Tracey O'Shea, she immediately assisted myself in sorting out an extension for my payments, due to a career change. She was even so kind to congratulate myself on my new role, and granted myself an extension immediately after explaining my circumstances to her. She is wonderful, kind and empathetic, and gets the job done!! Show reply

Tracey was most helpful, professional and friendly. A pleasure to deal with – Contacted Challenge Strata Management and spoke to Tracey O'Shea. Tracey was extremely friendly and extremely helpful and speedy fixing up my problem. Show reply

Great service – Katie Naish has been so helpful and gave me all tge information that I needed so clearly and affectively. I wish we had more businesses that giving such a nice and helpful customer service . Show reply

Great Service – The service provided by Challenge Strata is exceptional and most recent dealing was with Tracey O’Shea. Tracey was professional, prompt and concise with her answers and this was much appreciated. Challenge Strata offer great service and Tracey is a fine example of their high standards. Well done and thank you. Show reply

Excellent customer service from Katie Naish – Very impressed with the excellent service I received from Katie Naish! My queries were answered promptly, professionally, and in an easy to understand way. Her thoughtful manner quickly eased my mind over a few matters that were concerning me greatly. Thank you Katie, much appreciated, great job! Show reply

Tracey O'Shea assistence – I would like to thank Tracey O'shea for her professionalism and quick responces to my enquires. She is an asset to your organisation. Show reply

Great Service – Have had a relationship with Challenge for 10 years,I find employees very helpful and understanding. Recently I lost levies notices needed for my tax return and Katie Nash provided copies promptly,same day as per my request, by email, much appreciated Show reply

Excellent Service – Excellent customer service from Katie Dale. Katie dealt with my request promptly and in a caring and professional manner. I was very appreciative. Show reply

Thank you Tracey O'Shea! – I rang Challenge today to enquire about assistance for my elderly neighbour re cash payment of their Body Corporate fees. As the Post Office no longer takes cash for payment of Body Corporate fees I phoned to find another way my neighbour (English is their second language & they are not computer literate) can pay their fees and was lucky that… Read more ·  1

Tracey O'Shea answered my enquiry. Once she ID'd me she advised to visit their bank and ask them to pay the fees to the Body Corporate account. She sent me an email with the bank details to make it easy for all parties. She was not only friendly & helpful but showed understanding and compassion toward the situation which now faces a lot of elderly with the Post Office no longer accepting cash payments. I was so appreciative of her caring and helpful assistance with this matter. It was a pleasure to be treated with understanding and importantly respect. Thank you again Tracey!

Professionalism, Knowledge and Successful Result – I don't usually write reviews, but I have been so impressed with your Operations Support Officer, Katie Naish, from your Surfers Paradise office, that I felt her professionalism, prompt response, and clear and precise instructions on how to address any issue whatsoever, deserve to be recognised and applauded. Thank you Katie. Show reply

Great service – I called Regarding an overdue Notice. We never received the original one when I explained to Katie Naish she was very helpful professional and attended to my enquiry for a satisfactory result. Show reply

Timely and professional – Katie Nash has been very helpful every time I’ve needed assistance and timely in all her responses. Appreciate the level of service offered. Show reply

Excellent Customer Service – I wish to publicly acknowledge the excellent service and support that I have received from Tracey O'Shea, Accounts Payable Specialist, in assisting me in my new role as Treasurer of the Paradise Gardens Body Corporate ...Tracey went to great lengths to ensure I received the correct information about Challenge's Financial System...She was also very… Read more ·  2

professional in attending to all my inquiries...I would strongly recommend that all Body Corporates that are looking for an excellent Strata Company; to get a Quote from Challenge Strata Management before you make your final decision. I know from personal experience that you will not be disappointed with their Quote and excellent service and support that you will receive from them if you become a new customer...

In appreciation of exceptional service – An inadvertant delay by me in payment of levy fees resulted in loss of discount for payment on time. Upon application to leviesqld@smartercommunities.com.au for waiver of this penalty, the issue was handled by Ms Katie Naish, who was very prompt, courteous and extremely efficient in resolving the issue. Thank you. Show reply

Good information, delivered promptly – Briana answered all my questions in very short time. Her explanations were clear and to the point. Very helpful lady, indeed. Thank you. Show reply

Correspondence – Katie Naish was very efficient and helpful in our correspondence. She directed us to the correct method of address by which we could get the help we needed. We appreciate this. Show reply