Challenge Strata Management

Challenge Strata Management

 Verifiedchallengestrata.com.au
Challenge Strata Management
4.7

304 reviews

PositivevsNegative
93% · 28320 · 7%

Wide range of services
Invoices paid promptly
Attentive and efficient customer service

Reviews

304 reviews
304 reviews
L Teague
L TeagueSouth East Queensland, QLD2 posts
 

Thanks Katie Naish

Thanks again Katie Naish. Always a pleasure to chat with you. Your customer service is amazing.
Sandra
SandraSouth East Queensland, QLD
 

Excellent Service

Excellent customer service from Katie Dale. Katie dealt with my request promptly and in a caring and professional manner. I was very appreciative.
Anne
Anne
 
Nerina
NerinaSouth East Queensland, QLD
 

Professionalism, Knowledge and Successful Result

I don't usually write reviews, but I have been so impressed with your Operations Support Officer, Katie Naish, from your Surfers Paradise office, that I felt her professionalism, prompt response, and clear and precise instructions on how to address any issue whatsoever, deserve to be recognised and applauded. Thank you Katie. Show reply
Duane Z.
Duane Z.South East Queensland, QLD2 posts
 

Challenge Strata / "Smarter Communities" is the worst possible choice for a Strata, be warned

Do not use this company under any circumstances. Phone calls go unanswsered for weeks, as the norm. Imagine trying to make committee decisions when your manager is just now answering your questions from 5 weeks ago. This is normal with theses jokers. One of the managers actually acted against the committee's explicit and repeated instructions, and personally went and removed the security camera system in our complex at the insistence of one of the owners! We believe she should be charged for this. She put the system in her car and took it to her office! Against the committees instructions, can you imagine?
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Lynn
Lynn South East Queensland, QLD2 posts
 

Great service

I called Regarding an overdue Notice.
We never received the original one when I explained to Katie Naish she was very helpful professional and attended to my enquiry for a satisfactory result. Show reply
Gavin . S
Gavin . S
 

Great service

I was dealing with Tracey O'Shea today. Tracey was fantastic and enthusiastic and helped sort out my questions. GS Show reply
Leanne S
Leanne SSydney, NSW2 posts
 

Customer Service

Katie Naish provided exactly what I needed in a quick turnaround. Great Service. thanks Katie Show reply
toojey
toojeySouth East Queensland, QLD
 

Proactive assistance

I was able to understand and attempt to rectify an issue due to the proactive assistance of Tracey O'Shea. Thanks Tracey! Show reply
Ooo
OooSouth East Queensland, QLD34 posts
 

Pick a different company

One of the worst companies in the industry, in my experience they are incredibly unprofessional.
They rarely respond to owners and in my experience when they do it is definitely not in a professional or timely manner.
They seem happy to cherry-pick the legislation for which parts suit them and their employers and ignore the parts that suit/protect owners.
DO NOT VOTE THEM IN.
If they are in VOTE THEM OUT.
They are comparatively more expensive than other companies.
They also have sister companies which in my experience are largely a case of same garbage different label.
There are better,cheaper companies out there.
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Alan S
Alan S
 

Customer Service

Very pleased with the timelines and the way Katie Naish dealt with my matter. Show reply
Bianca Jaska
Bianca JaskaFar North Queensland, QLD2 posts
 

Amazing Service

Katie Naish provided excellent service. Attentive and prompt, highly recommend Challenge Strata. Show reply
Mr PG
Mr PG
 

Timely and professional

Katie Nash has been very helpful every time I’ve needed assistance and timely in all her responses. Appreciate the level of service offered. Show reply
Michael Reardon-Small
Michael Reardon-SmallSydney Surrounds, NSW9 posts
 
Annie
AnnieSouth East Queensland, QLD10 posts
 

Very helpful

Katie Naish was very amenable and very helpful with my enquiry today. All was sorted and resolved easily by Katie Naish. Thank you! Show reply

Questions & Answers

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Details

About Challenge Strata Management services

Challenge Strata Management provides secretarial, financial management, and administrative body corporate services.

Secretarial services include: preparing and distributing agendas and minutes, and collecting books and records; financial management services include debt recovery and collecting contributions; administrative services include maintaining the strata roll and records, and organising repairs and maintenance.

Other benefits include help and advice about energy consumption and usage rates, monitoring the energy billing, and comparing energy rates. There are also discounts on landlord’s insurance and contents insurance for Challenge clients.

Points of praise

  • Tenants appreciated that staff from Challenge Strata paid invoices in a timely manner. This included invoices that needed urgent attention, which were paid promptly.
  • The fast and efficient handling of customer enquiries was a point of praise amongst reviewers. Customers consistently expressed the view that Challenge Strata made their tasks a priority, rather than burying them under a pile of paperwork.
  • Staff were courteous and friendly, which made interacting with them a breeze.
  • Information was explained in a clear and concise manner, leaving no doubt in tenants’ minds about the answers to their questions.
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