Challenge Strata Management

I find when I have spoken to Sarah Chalmers in the accounts payable department that Sarah is very helpful with my queries which gives me peace of mind and to understand the new account setup.

Sarah from Challenge Strata Management has made my job on my the Body Corp an easy one! Always prompt with replies & a helping hand where needed! Would strongly recommend The Invoice Hub for all Body Corp requirements!

As Treasurer of my Body Corporate Committee, I am more than happy with the service provided by Sarah, who is my contact in the Accounts Payable section at Challenge Strata Management.

As the Secretary of the Collina Committee I am responsible for dealing directly with our contractors and authorising their invoices.
Since being with Challenge Strata I have only had two complaints from contractors regarding slow payments.
On one occasion the error was the fault of the actual contractor himself and the other was my fault.
I would say on those figures this gives the person dealing with Collinas accounts payable 100% of our committees support.

sarah from Challenge Strata management provides a Timely and efficient accounts payable service and the invoice hub is a very functional tool to present for approval body corporate invoices . The accounts payable process works well.

Tracey has been such a pleasure to deal with! I emailed her with an enquiry and she responded the very next day not only solving my issue and ensuring that it wouldn't happen again and it hasn't. Thank you! Marifie Truscott

I would like to personally bring to CSM's attention the excellent service and support that Tracey has extended to me each time on 3 occasions over the last 2 weeks. Nothing was a problem for Tracey as she went out of her way to train me properly in using the Strata Hub and suggested new ways of improving the system to give more accountability to suit my request. Tracey is a pleasure to liaise with and very customer focused.
If CSM have a Staff Rewards and Recognition Scheme, I would like to take this opportunity to nominate Tracey for Employee of the Month for September 2019 for both her personal and professional skills.
Tracey certainly is a great asset to CSM.

Tracey from CSM accounts provided efficient, knowledgeable & friendly service when I phoned her regarding our Body Corporate's necessary requirements for Quotes and Invoicing provided by suppliers and contractors.
Very helpful, thank you Tracey.

To help me and others I would like the hub system to have an icon that I could put on my front page of my computer so that I could go straight to the site. Currently I need to go into google and type in Challenge Strata to get to the hub. Any chance this could happen??? Thanks Brian

Tracey was a great help to me as a BC Treasurer today (9 August) in immediately processing an "out-of-cycle" invoice so that the creditor would receive very prompt payment. More generally, I have always found her to be a very pleasant person with whom to liaise in my role as BC Treasurer.

Challenge always respond promptly and helpfully to any inquiry.

They are very professional and balance the competing interests at play.

They understand the legal framework and act efficiently.

Stephanie Toft is always very helpful.

Tracey has always been right "on the ball" with our contractors accounts and it is a pleasure to liase with someone so pleasant and obliging. Tracey is an asset to Challenge Strata.

We service one of properties looked after by Challenge Strata Managements in Brisbane, upon contacting them to let them know that my Office computer with all my email addresses had disappeared and would need to get their email address again for sending in my accounts .
I spoke to a person by the name of Tracey O'Shea in accounts payable, she was very friendly and helpful and organised for them to send /email me a link with the appropriate email address for further billing. She was just the right person not only to help me but she made my week start off with a smile.

P M @tpq

Our complex needed a painting deposit paid ASAP at short notice. If it didn’t happen, painters would not start the project. Tracey from accounts payable was amazing, professional and understanding. She pulled out all stops and had the invoice processed and in the painters account within 1 hour. Fabulous! Thanks tracey

Stephanie Toft has been looking after the interests of Monterey Mews for two years and has been very professional in every way. Stephanie has dealt with all of our issues without hesitation , displaying a business like approach to her role. We look forward to many more years with Challenge Strata and dealing with Stephanie Toft and her team.

Tracey gave up her time to delve into a complicated Origin Energy problem.
We received 2 invoices for the same address with different account numbers.
I told Tracey she could look into it later as she was busy but she insisted on solving the problem while I was still on the phone.
It was solved with a minimum of fuss which was a great help for our Body Corporate.

I am lucky enough to deal with Sarah Chambers in the accounts payable team for two different holiday resorts on the Gold Coast. I have lost count of how many times Sarah has helped me by fast tracking an invoice I missed or sorting out issues with tradies and creditors. A short phone call or quick email and Sarah is across the issue and the problem is solved. It makes my job as Treasurer so much easier when I know I am supported by fantastic staff like Sarah.

Special thanks to Sarah Chambers for being quick to attend to all invoices as well as Sue Sellings for being so professional and quick to respond to any problem that arises at our building no matter what time or day.
Great work

A huge thank you to Sarah Chambers from the accounts payable team. Sarah is very diligent in her work. If I ever have a problem with invoicing, she deals with it in a professional manner and gets results.

Sue Sellings and Challenge have always looked after Kimbar Units well and make life for the executive easy or at least much easier than it would otherwise be. Challenge are usually on top of any problem before it becomes serious and that is a big bonus.