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Challenge Strata Management

Challenge Strata Management

4.3 from 81 reviews

Thank you

I find when I have spoken to Sarah Chalmers in the accounts payable department that Sarah is very helpful with my queries which gives me peace of mind and to understand the new account setup.


Great Service

Sarah from Challenge Strata Management has made my job on my the Body Corp an easy one! Always prompt with replies & a helping hand where needed! Would strongly recommend The Invoice Hub for all Body Corp requirements!

1 comment
Hi Elisha, Thank you so much for taking the time to share your feedback. Sarah will be thrilled to receive this review! I'll be sure to pass this on to her as I know how much it will motivate her to keep doing what she's doing. Thank you again, Richard Eastwood, General Manager

Good service from Accounts Payable at Challenge Strata

As Treasurer of my Body Corporate Committee, I am more than happy with the service provided by Sarah, who is my contact in the Accounts Payable section at Challenge Strata Management.

1 comment
Good morning! Thank you for your review. We really appreciate you taking the time to post this online and look forward to continuing to provide a great service. I will make sure to let Sarah know about your review. She will be absolutely thrilled! Best regards, Richard Eastwood, General Manager

Excellent Accounts service

As the Secretary of the Collina Committee I am responsible for dealing directly with our contractors and authorising their invoices.
Since being with Challenge Strata I have only had two complaints from contractors regarding slow payments.
On one occasion the error was the fault of the actual contractor himself and the other was my fault.
I would say on those figures this gives the person dealing with Collinas accounts payable 100% of our committees support.

1 comment
Hi Michelle, Thank you for taking the time to share your experiences. Our accounts payable team take a huge amount of pride in their procedures and it's great to hear we are getting it right and meeting your expectations. I will be sure to share with the team. Thank you again, Richard Eastwood, General Manager.

Very good accounts payable process

sarah from Challenge Strata management provides a Timely and efficient accounts payable service and the invoice hub is a very functional tool to present for approval body corporate invoices . The accounts payable process works well.

1 comment
Hi TIm, Thanks so much for your feedback! Sarah will be thrilled to receive this review. I'll be sure to pass this on to her. Richard Eastwood, General Manager

Tracey at CSM Accounts

Tracey has been such a pleasure to deal with! I emailed her with an enquiry and she responded the very next day not only solving my issue and ensuring that it wouldn't happen again and it hasn't. Thank you! Marifie Truscott

1 comment
Hi Marifie, Thank you so much for taking the time to share your feedback. Tracey will be thrilled to receive this review! I'll be sure to pass this on to her as I know how much it will motivate her to keep doing what she's doing. Best regards, Richard Eastwood, General Manager

Excellent Service and Support by Tracey O'Shea

I would like to personally bring to CSM's attention the excellent service and support that Tracey has extended to me each time on 3 occasions over the last 2 weeks. Nothing was a problem for Tracey as she went out of her way to train me properly in using the Strata Hub and suggested new ways of improving the system to give more accountability to suit my request. Tracey is a pleasure to liaise with and very customer focused.
If CSM have a Staff Rewards and Recognition Scheme, I would like to take this opportunity to nominate Tracey for Employee of the Month for September 2019 for both her personal and professional skills.
Tracey certainly is a great asset to CSM.

2 comments
Dear Michael, Thank you for your amazing review of Tracey! We really appreciate you taking the time to post this online and look forward to continuing to provide a great service. I will make sure to let Tracey know about your review. She will be absolutely thrilled! Best regards, Richard Eastwood, General ManagerMany thanks for your comments. It would be sincerely appreciated if you could personally thank Tracey on my behalf. Warmest Regards Michael

Tracey at CSM Accounts

Tracey from CSM accounts provided efficient, knowledgeable & friendly service when I phoned her regarding our Body Corporate's necessary requirements for Quotes and Invoicing provided by suppliers and contractors.
Very helpful, thank you Tracey.

1 comment
Hi Jan, Thank you so much for your wonderful feedback. Tracey will be thrilled to receive this review! I'll be sure to pass this on to her. Best regards, Richard Eastwood, General Manager

Tracey was very helpful and continued to work through my problem until we had a solution.

To help me and others I would like the hub system to have an icon that I could put on my front page of my computer so that I could go straight to the site. Currently I need to go into google and type in Challenge Strata to get to the hub. Any chance this could happen??? Thanks Brian

1 comment
Hi Brian, Thanks for your great feedback. I'm glad Tracey has been able to help you out and I will most definitely pass on your feedback. We have sent you a private message to help you out with your above query. Thank you again Richard Eastwood, General Manager

Service by CSM's AP Invoices Dept

Tracey was a great help to me as a BC Treasurer today (9 August) in immediately processing an "out-of-cycle" invoice so that the creditor would receive very prompt payment. More generally, I have always found her to be a very pleasant person with whom to liaise in my role as BC Treasurer.

1 comment
Hi, Thanks so much for your feedback! Tracey will be thrilled to receive this review. I'll be sure to pass this on to her. Richard Eastwood, General Manager

Responsive and helpful

Challenge always respond promptly and helpfully to any inquiry.

They are very professional and balance the competing interests at play.

They understand the legal framework and act efficiently.

Stephanie Toft is always very helpful.

1 comment
Hi AFM, Thank you for taking the time to share your comments. It's great to hear Stephanie and the team are meeting your expectations. I will be sure to pass on your excellent feedback. Thank you again! Richard Eastwood, General Manager

Tracey O'Shea

Tracey has always been right "on the ball" with our contractors accounts and it is a pleasure to liase with someone so pleasant and obliging. Tracey is an asset to Challenge Strata.

1 comment
Hi Sandra, Thanks so much for your feedback! Tracey will be thrilled to receive this review. I'll be sure to pass this on to her. Richard Eastwood, General Manager

Friendly personal service

We service one of properties looked after by Challenge Strata Managements in Brisbane, upon contacting them to let them know that my Office computer with all my email addresses had disappeared and would need to get their email address again for sending in my accounts .
I spoke to a person by the name of Tracey O'Shea in accounts payable, she was very friendly and helpful and organised for them to send /email me a link with the appropriate email address for further billing. She was just the right person not only to help me but she made my week start off with a smile.

P M @tpq

1 comment
Hi Pete, Thank you for taking the time to share your comments and experiences. Tracey takes a huge amount of pride in her work and this review will motivate her even more to continue her already high level of customer service standards. I will be sure to share your feedback. Thank you again, Richard Eastwood, General Manager

Excellent service from Tracey, accounts payable

Our complex needed a painting deposit paid ASAP at short notice. If it didn’t happen, painters would not start the project. Tracey from accounts payable was amazing, professional and understanding. She pulled out all stops and had the invoice processed and in the painters account within 1 hour. Fabulous! Thanks tracey

1 comment
Hi Lorraine, Thank you for taking the time to leave us a positive review. It is great to hear that Tracey has had a positive impact on your community. I will be sure to pass on your kind words. Thank you again, Richard Eastwood - General Manager

Stephanie Toft

Stephanie Toft has been looking after the interests of Monterey Mews for two years and has been very professional in every way. Stephanie has dealt with all of our issues without hesitation , displaying a business like approach to her role. We look forward to many more years with Challenge Strata and dealing with Stephanie Toft and her team.

1 comment
Hi Buttons, Thank you for taking the time to share your comments. We are delighted to hear that Stephanie has been meeting your expectations. I will be sure to pass on your wonderful comments to her. Thank you again! Richard Eastwood, General Manager

Customer satisfaction.

Tracey gave up her time to delve into a complicated Origin Energy problem.
We received 2 invoices for the same address with different account numbers.
I told Tracey she could look into it later as she was busy but she insisted on solving the problem while I was still on the phone.
It was solved with a minimum of fuss which was a great help for our Body Corporate.

1 comment
Thanks for taking the time to share your comments. It's great to hear Tracey is meeting your expectations of your Body Corporate and I will be certain to share your feedback with her. Thank you again, Richard Eastwood, General Manager

Professional, efficient service. All day every day.

I am lucky enough to deal with Sarah Chambers in the accounts payable team for two different holiday resorts on the Gold Coast. I have lost count of how many times Sarah has helped me by fast tracking an invoice I missed or sorting out issues with tradies and creditors. A short phone call or quick email and Sarah is across the issue and the problem is solved. It makes my job as Treasurer so much easier when I know I am supported by fantastic staff like Sarah.

1 comment
Hi Brett, Thank you for taking the time to write a review. Sarah will be delighted to receive these comments and I will be certain to share your feedback with her. Thank you again, Richard Eastwood, General Manager

Thanks to a great team at Challenge Strata accounts Sarah Chambers as well as Sue Sellings & Cheryl Lambert

Special thanks to Sarah Chambers for being quick to attend to all invoices as well as Sue Sellings for being so professional and quick to respond to any problem that arises at our building no matter what time or day.
Great work

1 comment
Hi Sally, Thank you for taking the time to leave us a positive review. It is great to hear that the team at Challenge have had a positive impact on your building. I will be sure to pass on your kind words. Thank you again, Richard Eastwood - General Manager

Accounts payable team

A huge thank you to Sarah Chambers from the accounts payable team. Sarah is very diligent in her work. If I ever have a problem with invoicing, she deals with it in a professional manner and gets results.

1 comment
Hi Damon, Thanks for taking the time to share your comments. It's great to hear Sarah is meeting your expectations and I will be certain to share your feedback with her. Thank you again, Richard Eastwood, General Manager

Good Management is hard to find.

Sue Sellings and Challenge have always looked after Kimbar Units well and make life for the executive easy or at least much easier than it would otherwise be. Challenge are usually on top of any problem before it becomes serious and that is a big bonus.

1 comment
Hi Kimbar, Thank you for your great feedback as it helps us to continually improve our services and keep doing the things our clients like. It is great to hear Sue has been meeting your expectations and I will be sure to let her know too. Thank you again, Richard Eastwood - General Manager.

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