Allianz Care

Allianz Care

 Verifiedallianzcare.com.au
Allianz Care
4.0

1,775 reviews

PositivevsNegative
76% · 1,343381 · 21%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.4
Transparency
3.4
Customer Service
3.7

Reviews

1,775 reviews
Akshay V.
Akshay V.
  Overseas Student Health Cover

0 start customer service

not good at all
while claiming the insurance, paying around with my claim and not helping
I started my claim 2 months before, still chasing the company.
Not recommend at all. Show details
Dhanushka H.
Dhanushka H.
  Verified Overseas Student Health Cover

Best service to me in Australia ever

I go to the Murdoch university office just 5p.m.
But she go through my insurance and ful fillnmy requirement with kindly and effectively.
She stay after 5 untill I get a cover.

Thank you for her. Show details

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Qiu X.
Qiu X.Perth, WA
  Fair Incentive Overseas Student Health Cover

extend for the oshc

I couldn't finish the purchase because the system was stuck. Siew Ling was very patient and completed the payment smoothly for me. She also gave me helpful reminders for the possible problems when I switch to the new coverage! Show details
Gulmehak K.
Gulmehak K.
  Overseas Student Health Cover

Review

Carmel Repic is very nice and a helpful lady. She helped me for the difficulty that I had in ordering my card. Show details
Jig D.
Jig D.
  Overseas Student Health Cover

Great experience

I had a visit today and Siew ling is very helpful with lots of product knowledge. I really had a good learning from her. Show details
Mic Y.
Mic Y.2 posts
  Fair Incentive Overseas Student Health Cover

Grateful to Monica Zhao from UQ St Lucia Campus

Sorry for reviewing so late! I must express my heartfelt gratitude to Monica Zhao from UQ St Lucia Campus for her kindness. I encountered an unprecedented issue with my OSHC and was at my wit's end. But Monica reported it to the manager and helped me resolve the issue. She truly saved me! Show details ·  1
Sijo J.
Sijo J.Greater Melbourne (Outer), VIC
  Overseas Visitors Health Cover

Bad experience with OVHC claim

Allianzcare OVHC used to be good few years back. Nowadays service has gone downhill and prices have skyrocketed. In our case claim was incorrectly processed with no details provided seems like error from their side from some inexperienced staff who processed claim .Also very rude customer service representative who refused to help.Request to speak to manager was turned down .Will not recommend Allianz ovhc . Show details
Roma Isaenkrov
Roma IsaenkrovPerth, WA3 posts
  Verified Overseas Visitors Health Cover

Allianz lost my claims

I had a student cover with Allianz previously; it was quite nice; they reimbursed my expenses and had a nice app where I could submit claims and track claim progress. For some reason, student and visitor health cover teams are different, and visitor health cover does not have an app you can use to submit claims. You need to manually fill a PDF file with all the details and then send an email attaching all receipts. In my case, these emails were just lost. I submitted a claim on 5 May 2024 and called them a month later just to find out they hadn't received it. Had to stay on the phone for 25 minutes during working hours to find that out. Show details
Ugyen
UgyenPerth, WA
  Overseas Student Health Cover

Clarification

I consulted regarding my OHSC extension and how to properly use the Alliance OHSC facility. The information imparted by her( siew ling) was so clear and helpful. Show details
Agam K.
Agam K.Sydney, NSW
  Overseas Student Health Cover

Excellent Service

I visited CBD office in Sydney regarding my policy start date change and staff(Soni Kamboj) helped my adjust my policy start date according to my arrival in Australia. Also helped me set up my app and explained very well all my policy benefits and at the end I had a better understanding about my policy and how to submit the claims if needed. Show details
Dishani S.
Dishani S.South East Queensland, QLD
  Overseas Student Health Cover

Great

I visited Allianz Care at UQ St. Lucia campus. Monica Zhao helped me with the issue. She was kind and helpful. Show details
sushil a.
sushil a.
  Overseas Student Health Cover

Wholesome experience

The representative at Murdoch university was warm and courteous. She made sure my issue with adding my daughter to my insurance plan was resolved. Thankfully she was able to get it sorted. Show details
Renan O.
Renan O.
  Overseas Student Health Cover

Great costumer service

I was met with an outstanding costumer service when I asked for directions on refunds and how to proceed with new health coverage requirements. Show details
Min
Min
  Overseas Student Health Cover

Service experience with Jinita

I was served by Jinita today at Murdoch University. She was so kind, patient and helpful, with a big smile on her face. I am so satisfied by her service. She made the procedures smooth and fruitful. Show details
Sujee
Sujee
  Overseas Student Health Cover

Very helpful and quick responses

Kiyomi Ellison at Griffith Nathan campus helped me deal with an issue I had during the registration phase of my policy. She was accommodating and quick to respond with solutions. Show details

Questions & Answers

tingting
tingting · Overseas Visitors Health Cover (OVHC)

I'm also very concerned after reading these reviews, there hasn't been any positive reviews with claim made in the last 3 years.
How

tingting
tingting · Overseas Visitors Health Cover (OVHC)

Hi Allianz Care Team,

Could you please advise why couple insurance for the same period is significantly more expensive than taking out two individual policies?
What are the implications here for customers?

Thanks

Mandeep K.
Mandeep K. · Overseas Student Health Cover (OSHC)

Hlo couple insurance fees for student overseas visa how much is price for couple insurance for 24 month

See all Allianz Care questions

Details

About Allianz Care

Allianz Care Australia offers health insurance to those studing in, visiting, or working in Australia, offering policies that meet the Australian Government’s requirements for adequate health insurance.

Other support offered as part of most policies include Allianz Care Telehealth, which lets you speak to a qualified, Australian-based doctor 24/7 over phone or by video call.

There’s also a Find a Doctor tool, which allows you to connect to health professionals close to you who can bill Allianz Care directly.

Visit official website
  • ABN: 52097227177

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