Every time I tried to call them I will always need to wait for a long time. When I emailed them, the response rate will be 3-4 weeks. How am I supposed to get help for my health? Recently submitted a claim on prescription medicine, was rejected saying that it was not covered in my plan. Well, it is covered in my plan and I need my reimburse. Pay too much money for this insurance. Bad experience.

Poor service. I applied for a refund and submit all documents they require on 21st December 2020. But I did not receive any reply from them until now. Today is 12th Jan 2021.

I have been given the round around regarding my claims for about a month now. When I call, the agents continue to give me the party line that the issue has been escalated when they know they are not going to escalate it. DO NOT USE ALLIANZ.... except you have the energy to keep fighting with agents that know nothing about claims. They keep trying to short change unsuspecting customers. My advice, get familiar with mbs and its workings that way you know when you are being short-changed.

Actually my mum had little more high pressure so doctor told for the whole blood test and I had nearly 4 visits with doctor and I claimed all of them in 1st week of November but they are asking me the past medical history plus doctor notes plus they take almost 2 weeks to response to that email and still they are asking me more information I am really tired of calling again

I applied for claims nearly one month ago. But still it is in-progress status. I dont know what’s the reason. Very dissapointed. Please take necessary action to speed up this process. If not we are going to change our insurance company.

I applied claim form for more than 2 months, they just require for further documents but do not work out to process the claim, and now no updates or confirmation made from the company, a big ignorance is what I received.

I will never recommend Allianz to anyone. Bad service, terrible customer service. I submitted claims for refund and its been more than a month and I haven't received my money back. You call customer service and they can not be of any assistance to you. They keep saying we are sorry but nothing is being done. My medical bills keeps piling up and I have to put on payment plan to settle it. They just don't care. Very terrible insurance provider

Maybe four polices with you guys, when ever it's extension time all goes very quick and smoothly all payments and process happens in seconds. However, when someone claims their money back after going to doctor you guys do not replay back or do anything when it's your time to pay!!
I would never recommend your insurance to anyone, professional scammers
been waiting for nearly a month after submitting my claim.

She was so patient with me and so helpful, she spent nearly an hour with me just explaining stuff for me , it definitely helps me a lot !I'm grateful and thank you!

Not good at all, I don't even recommend this bad insurance company. I only got $167 after claim $700 for medical invoice !!!!! What is that ! Also the app doesn't work well. Many clinics don't accept this insurance card !! There are many terrible things I can't explain how it is bad.

Raminta was so helpful. I really appreciate how patient she was with me when i was having trouble logging into my account. All in well great customer service by raminta.

the policy is of great value and can be relied on when you needed the services.
Being in Australia for more than a year, it really helped me monitor my health and well-being. No fuss and easy to avail with the University

my in law had an incident happed and admited in hospital. I am so happy I choose Allianz as my Overseas Visitor Health cover. Process was so smooth and easy.

I wanted to upgrade my single OSHC to dual and contacted allianz.The person who called from insurance end named Vaibhav Helped me alot and spend the time very patiently and gave good attention to my case as well.very good service and highly appreciated !!!

- i feel my policy is so good. It is easy to set up
- the time for resolving quite fast
-i had been working with this insurance company is one more years

I’ve been having allianz for 7 months now. easy to set up. little bit issue with the payment but all good after a call. have never lodged any claim though