Allianz Care

I have been a customer with them for my parents OVHC and my house insurance since 2018, they recently lapsed my parents OVHC and refused to re instate the policy stating the policy had an end date, you cannot buy the policy without the end date my parents only visited for 3months and I let the cover continue to be eligible for pre existing… Read more

conditions meeting the wait period, someone called Carol answered the phone was extremely rude and would not allow me to talk to TL to explain my side of the story she kept talking over me and told me go lodge a complaint with ombudsman and also laughter back at me mocking me , no empathy no shame over flawed product which you cannot buy without end date and you should remember to renew no notice / reminder and no courtesy, but the want to take the money as long as they can ? Policy 6586355

The in person meeting really has saved me from the nightmare of calling 136742. I was at the help desk in Monash University where Van was really helpful. I was able to see that the payment I made for OSHC upgrade was confirmed even though no email was sent to notify me. Only got to know because I came physically after waiting for 12 business days… Read more

for the confirmation. The onboarding process was done immediately all thanks to Van’s excellent Customer Service. I didn’t have to wait 5-7 business days as I was repeatedly told over the phone. I recommend visiting a physical desk or office to get your issues resolved promptly.

Omar was indeed knowledgeable about all the questions I've asked. He is also approachable and provides answers in a clear, concise manner. He is very light to talk to and suggest options that I can take to resolve my issue. Show details

Omar has been nothing short of excellent in providing me with assistance in obtaining a clearance certificate for my sister's OSHC. Even though the issue was quite complex, he managed to assist me with clarity and definitive solutions on how to handle my sister's case. He managed to fix the previous agent's errors and got the clearance certificate issued on the same day. He was definitely God send on a very stressful situation. Thank you Omar! Show details

It was a great experince visiting the Allianz Care stationed in Murdoch University represented by Mrs Jinita. She is so friendly, supportive, appraochable and really helped me with my enquries. She had literaly educated lot on the policy as well as throughly guided with all my issues I encountered. I am really thankful for such a great support and guidance. Show details

1. The Core Dispute: As an international student, I graduated earlier than expected date and departed Australia permanently on 13/09/2025. and emailed Allianz for my rest of my money for my insurance. However, Allianz calculated my refund starting from my application date (Nov) instead of my departure date (Sept), causing a shortfall of $180.23. … Read more

2. Procedural Inconsistency & Questionable Motives: Allianz initially approved the refund based on my flight ticket and visa cancellation without requiring an "International Movement Record". However, only after I disputed the refund amount, they suddenly demanded this additional document to "verify eligibility". I question this logic: - If I was not eligible, why was the initial refund approved? - If this document is mandatory, why was it not requested in the initial application requirements? - Why is it being demanded now solely as a barrier to withholding the shortfall? 3. Refusal to Explain Calculation: I requested the calculation basis via email on Nov 14, 17, 27, and Dec 3, 12, 16 but Allianz ignored all these inquiries. Instead of explaining the math, they used the addtional document request to stall.

4. Ignored Final Notice: On Dec 25, I sent a final email stating that if they did not address my queries and refund the shortfall within 5 business days, I would seek external assistance. Allianz has continued to ignore me to this day.

I have lodged a formal complaint with the Commonwealth Ombudsman (Ref: PHI-2026-800001) regarding Policy P004193582. My refund dispute has been ignored for 2 months. I sent a final notice with the Ombudsman reference days ago and still received NO response. Is this how Allianz treat international students? It is awful and disappinted.

Rigid, unhelpful, and ultimately not worth the trouble. I recently purchased OVHC cover for my parents visiting Australia and made the mistake of missing the 14‑day lead time by just four days. Despite the circumstances, they refused to show even the slightest flexibility. No discretion, no consideration—just a flat “no.” What makes this even… Read more

more absurd is that when I did attempt to purchase the policy 14 days earlier, their own website blocked me because we previously held a policy with them. It forced me to call during business hours, which meant sitting on hold endlessly just to speak to someone. For a company of this size, that level of inefficiency is unacceptable.

They offered zero alternatives. Not even the option to pay for the missing four days. No workaround, no solution—just rigid policy recitation. If this is how they treat a simple administrative issue, I dread to imagine how they would behave during an actual claim.

After this experience, I will not be returning to them. By contrast, BUPA allows next‑day sign‑ups and their support team is far more accessible. Even if it costs a little more, the peace of mind is worth it. If you’re considering OVHC providers, I strongly recommend looking elsewhere. This was a deeply disappointing and avoidable experience.

They charged us a month fee for the last 10 days. My father called 4 days before the payment day and 14 days before the cancellation day, we received an email confirmation of termination, said we only needs to pay the rest of the days, but they still charged us the full amount of a month. Not sure if because I paid the policy for my parents with… Read more

an oversea card, they told me as this is not my father’s card, and an oversea card, we need to wait 7 days to let them receive the funds, they refund us the rest. They said the funds can’t be returned to the oversea card, only can be returned to an Australia bank account, as my parents as visitors don’t have Australia accounts, they need me to call them to provide my bank account to get the refund after 7 days. We are very dissatisfied with Allianz's service. We didn't make a single claim, yet we were still overcharged. Imagine if you were a visitor without an Australian bank card; you would have no way to get this extra money back. In contrast, when my parents visited last time, Bupa waived our premiums for the last few days. I strongly advise against visitors choosing this insurance company to avoid a lot of unnecessary trouble. I don't know if they deliberately overcharged us because we didn't use our own names and an overseas card to pay for the insurance.

I am writing to express my deepest gratitude to the work of Kiyomi. I am happy and satisfied with her services to assist me with my enquiries. Keep up the good work and attitude Kiyomi and thank you. Show details

Monica at Brisbane CBD saved me. I was in a bureaucratic problem, due to transfer from OSHC to OVHC. She calmed me down and connected me to OVHC team and saved me from all the hassles. Thanks Monica!!!! Show details

I was charged $13 more on my already higher policy and when I inquired the representative from Allianze Care said "It's not the end of the world; it's just $13." $13 could not be the end of the world for him but could be the world for the other person. Just assuming I'm paying a premium doesn't mean I could afford the extra amount without, being… Read more

notified why Im paying extra. So, maybe they need a little class on respecting the clients. Im only with them for the last 2 months but doesn't look like I'll be with the longer.

Absolutely disgusted with the customer service of this company. As my visa was changed I am in need of a clearance certificate. Its been over 3 months and they're still diligently assessing the situation. Its taking them absolutely forever to clear me and their responses are completely unacceptable. Show details

This insurance policy is good for nothing , not a good portal, not provided any insurance card, never get a chance to use insurance benefits, once i visited doctor not getting any benefits. Response is zero from customer service. Fully dissatisfied Show details

Disgusted with the reply of senior supervisor/ team leader. Money making business. They play with words, always blame consumer for not reading they terms and conditions. You can call them Monday to Friday only. It's a joke the way they treat people. Show details

It’s absolutely infuriating that the Australian government enforces condition 8501, requiring every visitor to hold health insurance that meets specific criteria — yet they make no effort to scrutinize the insurers providing these policies. It’s beyond negligent. There’s literally one insurer — yes, one — that meets these so-called requirements,… Read more

and it holds a pathetic 2-star rating. You have to wonder if the government is deliberately choosing to look the other way.

I had an appalling experience after purchasing OVHC for a family member through Allianz. When the time came to make a claim — during a medical emergency, no less — I couldn’t even log in to their portal. Customer service was useless. I could verify everything: policy details, personal info, even the fact that the credit card used was in my name. Still, they refused to assist unless my hospitalized mother filled out an extra authorisation form — something that should’ve been part of the original paperwork when buying the policy.

Why separate it out? Simple. Because it’s a system designed to fail you. A calculated scam to collect your money and give nothing in return. They’re quick to drain your account for premiums, but when you need actual help, they slam the door in your face. My mother couldn’t speak and was lying in a hospital bed, and all I wanted was basic information on how to make a claim. The very reason you buy health cover — peace of mind — is exactly what these companies destroy.

Enough is enough. It’s time for immigrants to come together, call this out for what it is, and demand the government stop enabling this disgraceful racket. File complaints. Speak up. This exploitation needs to end.

I recently had an issue where my hospital claim, which was submitted through the Allianz app, showed as covered, but the hospital said they hadn’t received the payment. It was a confusing and stressful situation, especially after being admitted. I reached out to Carmel Repic, and I’m so grateful I did. She was incredibly helpful, responsive, and… Read more

kind. Carmel followed up with the hospital, confirmed the payment, and made sure everything was sorted. Thanks to her, the entire claim has now been fully resolved.

Thank you again, Carmel!

Very Helpful and supportive – Jinita is an exceptional staff member in the OSHS . Her dedication and ability to create a warm environment, excellent communication skills, and always taking her time to explain everything in details and making us feel comfortable. Show details

Best support from Carmel – I would like to express my heartfelt gratitude to Carmel for her exceptional support. One year ago Carmel was incredibly patient and kind in explaining OSHC to me, including how to submit a claim. Thanks to her clear guidance, I was able to successfully claim my treatment for shingles shortly after arriving in Australia. Her support made me feel… Read more

safe and cared for during a stressful time while adjusting to a new country. I truly appreciate her help and kindness and wish Carmel nothing but good fortune, happiness in the future. 万事顺意 Thank you for everything!

Excellent Japanese staff member – I contacted them through their website, and they got back to me super quickly. Kiyomi, a Japanese staff member, gave me a call, answered all my questions, and sorted out my policy issue in no time. She was so helpful and kind. If you’re from Japan and need help, don’t worry at all and just reach out to Allianz Care!!! Show details

Loved the Quick and Hassle Free Service – Just loved the service. I had to update my policy and Mohammad Ibrahim Azad from CSR helped me get this done in less than a day without any hassle. Show details

Customer Service from Allainz Desk Monash University Clayton – Hello, I recently visited the Allianz Customer Service Desk at Monash University Clayton and received exceptional assistance from Ms. Carmel Repic. Her service stood out as outstanding, especially when compared to the other two customer service representatives at the desk. Show details

No cover while in bridging visa – No good at all, Done a OSHC and while I'm waiting for the next 6-8 months on a bridging visa I'm actually not insured, while other companies actually do insure you while waiting on a bridging visa. Go to AHM Show details

Gave a Best service for me – I had an excellent experience with Jinita regarding my healthcare insurance issues. She provided clear guidance and support, making the complex process much easier to navigate. Her expertise and patience were invaluable, and I truly appreciate her dedication to helping me find the best solutions. Highly recommend her services! Thank you, Tharani Show details

My OSHC Experience – I have been using Allianz Care Overseas Student Health Cover (OSHC) for over two years and am happy with its services. Their team representative, Kiyomi at Griffith Nathan Campus, is very supportive and professional. Show details