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Reviews

Review distribution

5 star
908
4 star
198
3 star
41
2 star
15
1 star
185

Nice product, good service

published

Visited them at La trobe campus to add my wife in the policy and met Oshc CSR Vaibhav who gave me a quote and also took me through the insurance policy, whats covered in the insurance. Will definetly continue with Allianz even after I graduate because of the amazing service and friendly people like Vaibhav.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so wonderful to hear Qasim! Kind regards, Tegan


Upgrading plan to multi family

published

I met Siew at UWA to upgrade my plan and she was helpful to me. She requested some documents and finished the job on the same day. Thanks to Siew.

Plan CoverageHospital Only
Coverage TypeFamily
Under 30No
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's great to hear! Thanks for the review Yousef. Regards, Tegan

Fabulous customer service,

published

I am with allianz health cover since 9 months.Their customer service is extremely good and specially I really appreciate Jinita Shah Mam, . I have made claims a nd got resolved without any issue. I was not able to access app ,Jinita help me a lot to fix the problem. SHE is humble and dedicated towards students.

Plan CoverageHospital Only
Coverage TypeCouple
Under 30Yes
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That is so wonderful to hear! Thanks for the review. Regards, Tegan

BAD, the claim is pain

published
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Chihiro, I'm sorry to hear about this but thank you for the feedback. Has this been resolved or is there anything I can do to assist? Kind regards, Tegan

The reviewer stated that an incentive was offered for this review


Nic

NicSouth East Queensland, QLD

Excellent coverage for students with a family!

published

I was with Allianz for 4.5 years and their coverage was great for me and my family. GP, hospital specialists, blood tests, Ultrasound, X-ray, and optometry were covered that was a big help for student budget. Thanks Allianz!

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's wonderful to hear, thanks Nic! Regards, Tegan


Amit

AmitMetropolitan Adelaide, SA

Waste of money - as no suspension in the policy allowed- loss customers

published

I was very upset, when I come to know that there is no suspension of policy allowed in allianz. At the time of taking the policy policy number: 6136750. for my FATHER- nobody told me about that. Now I come to know I need to continue paying the premium of the policy to avoid the waiting period as my father will be overseas as no suspension allowed. policy number: 6136750.
Not happy with the tricks allianz did with me, as i need to pay the premium even if my father will not be here. One of my friend has BUPA - COVER for his father and he suspended the policy and continue when his father is back.
This way ALLIANZ will loose all future customers and existing one also

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
Would Book AgainNo
See all answers
4 comments
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Amit, I'm sorry to hear you were disappointed on this occasion, but thank you for sharing your feedback as it helps us improve. Kind regards, Tegan

Amit
Amit

And also u cover 85 % gp and lab tests not 100%
Rather than improving work on these issues.... Bupa had same few years back but now they are covering... 100%

Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the additional feedback - we appreciate it. Tegan


ALLENWLS92

ALLENWLS92Perth, WA

Friendly and helpful staff!

published

The staff is helpful with the claim, she did explain to me step by step of claiming from my policy. She also explain and introduce me my current policy and extras policy.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the review, that's so good to hear! Regards, Tegan


Wasin P.

Wasin P.Sydney, NSW

Health Protection in Pocket

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Wasin, thank you so much for the positive feedback! We really appreciate it. Kind regards, Tegan

Alejandra G.

Alejandra G.Greater Melbourne (Inner), VIC

Avoid this is a light day robbery

published

I paid for nearly a year my visitor health cover which I made barely 3 claims with extremely delays in the money refund about a month waiting,blast week a got a call from one of their awfully mannered costumer service telling me they won be able to provide more awful service as Im a visa dependant and I need to convince my partner to pay for it too that I could take my money and go somewhere else ,is this even legal to being treated like this I feel scammed .also the money rebate it's not even worth it so save your money and travel

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Alejandra, I'm sorry to hear you were disappointed with your experience, but thank you for sharing your feedback. I will send you a private message to see if there is anything I can do to assist. Kind regards, Tegan

Haris

HarisGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Doesn't even provide an option to suspend a policy

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
Would Book AgainNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Haris, thanks for your review & feedback - I have passed it onto the relevant team.


habeeb s.

habeeb s.Greater Melbourne (Metropolitan), VIC

Simply fantastic!

published

I was having difficulty in updating my policy and oshc app setting. Came to update and have a good chat regarding policy and it's cover with Vibhav.K. very helpful and supportive customer service. Hat's off to this guy. Thank you Vaibhav.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle Parent Family
Under 30Yes
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks so much for the great feedback Habeeb! Kind regards, Tegan


Tian

TianNorth Queensland, QLD

Perfect!

published

Sue Wicks (in JCU Townsville campus) is very kind, and she has helped me several times to correct my personal information, help me to understand the policy, and making a claim, etc.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the great feedback Tian! Kind regards, Tegan


Chirapthi Rajakaruna

Chirapthi RajakarunaGreater Melbourne (Outer), VIC

Provided a good and prompt service so far

published

Yes it was easy on setting on my insurance. The staff: Ms. Angelica is so helpful and responsive. Even though its a very short time that i have joined with Allianz so far i am satisfied

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the positive feedback Chirapthi! Kind regards, Tegan


Good experience

published

I have been using this policy for more than four years now. All went smooth but had little issues towards the end of my candidature. My policy expired before my student visa or my departure date. But I am glad they touched base with me and tried to resolve it.

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
See all answers
6 comments
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the review Tasneem! Has this been resolved now or is there anything I can do to assist? Kind regards, Tegan

Tasneem A.
Tasneem A.

Hi Tegan, It has been resolved now. Thanks for asking.

Tasneem

Tasneem A.
Tasneem A.
Pun W.

Pun W.South East Queensland, QLD

Visa requirement only

published

Thanks, did not want to use insurance though I have to have a visitor cover -a visa condition. Just a another way of making tourists spending in country, no value

Value for Money
Transparency
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
Would Book AgainNo
See all answers

Most of the ailments are in 12 month waiting period which are not inline with Visitor visa period.

published

Not value for money. Stayed for 8 months. Most of the ailments are in 12 month waiting period for Visitor visa which is max 12 month stay. I see this is as dodgy as no one met this condition.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Vijay, thank you for the feedback - I have passed it onto the team. Kind regards, Tegan


Rosh

RoshVictoria

  • 2 reviews

Value for money

published

Value for money and easy to set up. Will select the same for my parents next visit too.
The lady who helped via the phone was really helpful and efficient to set up the account..

Plan CoverageHospital Only
Coverage TypeCouple
Under 30No
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so good to hear! Thanks for the review Rosh. Kind regards, Tegan


Yiling

YilingGreater Melbourne (Inner), VIC

Awesome service, perfect support while in overseas.

published

Easy to set up insurance. Resolve the claim efficiently, responding quickly. Nice staff there help you out. Feel worthy to purchase it from allianz. Good experience so far with allianz.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's wonderful to hear! Thanks for the feedback Yiling! Kind regards, Tegan


Was great experience Team member very helpful Policy covered what I needed

published

Value for money Was satisfied with the Insurance cover I got Alll well wont and I went away without any wrong with my health Will choose again if I have to visit Austria again Good staff Very helpful Thanks

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Sashi, thanks for sharing your experience with us. We look forward to welcoming you back as a customer! - Allianz Global Assistance


Good product and good services

published

I visited them at their La Trobe on campus office for some claims and met Oshc rep Vaibhav, he helped me in processing my claims and explaining about the policy.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Great to hear, thanks for the feedback Somoshree. -Allianz Global Assistance


Page 1 of 68

Questions & Answers

Lisa M.

Lisa M.asked

Are most hospitals in Australia public or private? My daughter will be attending UTS.

No answers

Asha.

Asha.asked

Hi,
I am unplanned pregnant and i have single standard cover insurance. My waiting period of 12 months has also passed away. please suggest do i need to upgrade it to dual insurance, as my spouse has different insurance policy.
Please let me know if this covers all my cost of the pregnant related.
Thanks in advance.

2 answers
fred f
fred f

Suggest you get a friend to ring and ask for details

Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Asha, I'd advise you to give us a call to discuss with a member of our team. If you have an OSHC policy please call 13 67 42. If you have an OVHC policy please call 1300 727 193. Kind regards, Tegan


Jenny

Jennyasked

Waiting too long for call center . No response on emails . No membership cards sent home. Not recommended .
Please fix your customer service department

No answers

Get an answer from our members and Allianz Global Assistance representatives

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