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Health Insurance Guide for 2020

The decision to take up private health insurance can be a very involved process, and the factors that go into your decision will be unique to you. Your first dip into the policy selection process can be pretty overwhelming, so this guide will help lay everything out for you as plainly as possible to get you on your way.

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Reviews

4.2

1,557 reviews
5
(1,044)
4
(223)
3
(49)
2
(19)
1
(222)
  • Value for Money
    3.9 (340)
  • Transparency
    4.0 (277)
  • Customer Service
    4.2 (365)
  • Claim Resolution Time<1 week (60), 1-2 weeks (55), 2-4 weeks (27), 3+ months (18) and 1-2 months (12)
  • Claim ApprovedYes (129) · No (35)
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Really bad health insurance

published

Not good at all, I don't even recommend this bad insurance company. I only got $167 after claim $700 for medical invoice !!!!! What is that ! Also the app doesn't work well. Many clinics don't accept this insurance card !! There are many terrible things I can't explain how it is bad.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
See all answers
1 comment
Allianz Care
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Nidhi

NidhiHobart, TAS

Great customer service by Raminta Rachimova

published

Raminta was so helpful. I really appreciate how patient she was with me when i was having trouble logging into my account. All in well great customer service by raminta.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
See all answers
1 comment
Allianz Care
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Service when you need it.

published

the policy is of great value and can be relied on when you needed the services.
Being in Australia for more than a year, it really helped me monitor my health and well-being. No fuss and easy to avail with the University

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
2 comments
Salve
Salve

the policy is of great value and can be relied on when you needed the services.
Being in Australia for more than a year, it really helped me monitor my health and well-being. No fuss and easy to avail with the University

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Ducky

Ducky

  • 2 reviews

Excellent, Smooth Process

published

my in law had an incident happed and admited in hospital. I am so happy I choose Allianz as my Overseas Visitor Health cover. Process was so smooth and easy.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital Only
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedYes
See all answers
1 comment
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My thank goes to Vaibhav Kotecha

published

I wanted to upgrade my single OSHC to dual and contacted allianz.The person who called from insurance end named Vaibhav Helped me alot and spend the time very patiently and gave good attention to my case as well.very good service and highly appreciated !!!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Care
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Hi Kavindi
Thank you for your recent review. It is always great to hear feedback about the very good service you received from our team and in particular Vaibhav.
Regards
Ainsley

This is perfect and so important with life.

published

- i feel my policy is so good. It is easy to set up
- the time for resolving quite fast
-i had been working with this insurance company is one more years

Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
See all answers
1 comment
Allianz Care
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Hi The Pig
Thank you for your recent review. It is always great to hear feedback about how easy your policy was to set up and the quick resolution time of your claim.
Regards
Ainsley

The reviewer stated that an incentive was offered for this review

Lahiru P.

Lahiru P.Tasmania

The Worst company ever

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageExtras Only
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
5 comments
Allianz Care
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Lahiru P.
Lahiru P.

Hi Ainsley,
My policy number :- WEB43448605AIADS
My full name :- Malavi Pathirannehelage Lahiru Prabath Pathirana
My best contact :- 0421631639

Allianz Care
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Goood

published

I’ve been having allianz for 7 months now. easy to set up. little bit issue with the payment but all good after a call. have never lodged any claim though

Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Maylia
Thank you for your recent review. It is always great to hear feedback about how easy it was to set up your Overseas Visitors Health Cover.
Regards
Ainsley

The staff members on the phone are understandable and helpful

published

Kanna Humphries to be precise was very helpful and understanding and was to make my claim easy. We are able to go through all the steps together on phone without any rush.

Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Care
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Well explained

published

I thank Jenny Nguyen for giving me well explained information about my health cover. The health policy is a good value and I am with the company since last year.

Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
See all answers
1 comment
Allianz Care
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Fast resolve time for customer service related issues

published

I thank Kiyomi Ellison for her prompt action in resolving the issue that I faced. My administrative issue was sorted out in a couple of minutes, which would have taken me a couple of days to sort out with the university after many approvals (my insurance is sponsored by the University). In general, my experience with Allianz Global OHSC is great for the whole tenure as a student, and I will definitely recommend it.

Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Allianz Care
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Perfect reliable and Valuable.

published

I took Overseaes Visitor Health Cover for my both Parents. Iam so happy with their service that includes processing claims, various medical centres and pathologies they do direct billing with Allianz which is great.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2020
Claim ApprovedYes
See all answers
1 comment
Allianz Care
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Hi Kiran
Thank you for your recent review. It is always great to hear feedback about how well our claims system works for our customers.
Regards
Ainsley

PhD_student

PhD_studentHunter Region, NSW

Helpful

published

I have been with Allianz for a little over 4 years now and they have always been helpful. This morning I was able to extend my policy with Rubi Ortiz from – International Health Education office and she went above and beyond to help me solve my questions and concerns. In no time I had the updated policy on my inbox.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Helpful
Thank you for your recent review. It is always great to hear feedback about our friendly team and in particular that Rubi at the International Health Education Office went above and beyond to assist you.
Regards
Ainsley

It was good. Happy with OSHC Allianz

published

Yes it was worth paid value and was easy to setup. Claim handling process is fab of Allianz, solved in time frame. Have been for the Last three long years.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2020
Claim ApprovedYes
See all answers
1 comment
Allianz Care
Allianz PartnersAllianz Care

Hi Kiran
Thank you for your recent review. It is always great to hear feedback about the ease of use of our claims handling process.
Take care.
Ainsley

Aman R.

Aman R.Greater Melbourne (Inner), VIC

Never recommend to anyone

published

they don't process claims always keep asking for more documents until you get tired of it and stop in other words they try very hard to find excuses to reject your claim or make you stop demanding it. Also when I switched to different provider they did not paid me pending 15 days balance and there excuse was they count on monthly basis

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeSingle Parent Family
Under 30No
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers
3 comments
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Aman R.
Aman R.

1024862MLC

Allianz Care
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Hi Aman
Thank you for providing the information requested. I have forwarded on to the OSHC team for them to address and get back to you.
Kind regards
Ainsley

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Blessing

BlessingPerth, WA

Excellent Service!

published

I have been a policy holder with Allianz Global Assistance for over 6 years. The customer service personnel have been very efficient and provided me with relevant information. The claim process was straight forward through the mobile app. Thank you!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital Only
Coverage TypeSingle
Under 30Yes
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Allianz Care
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Hi Blessing
Thank you for your recent review. It is always great to hear feedback about our efficient staff and how using the mobile app made the claim process easy for you.
Regards
Ainsley

Lish

LishSydney, NSW

Exceptional assistance

published

The claim process was pretty efficient.
When I had questions about the reimbursement, Raminta helped verify my claim amounts and provider charges and directed me to ensure I didn’t pay any undue fees.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
See all answers
1 comment
Allianz Care
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Hi Lish
Thank you for your recent review. It is always great to hear positive feedback about the efficiency of our claims service and the informative service you received from our team.
Regards
Ainsley

Arif Mahmud S.

Arif Mahmud S.Sydney, NSW

Ok service, nothing exceptional nor worse.

published

Dissatisfied with their mail correspondence. Not good value for maney. Fairly easy to setup. Also, their service is not widely accepted compared to other OSHC providers. They were ok with the processing times for claims. Been with them for 2 years.

Value for Money
Customer Service
Incentivised ReviewNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Allianz Care
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Perfect

published

Yes this policy is good and provided more facilities for the customer and get you more flexibility if you get any problem in the policy more over they also give some feedback if you face any problem

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
Allianz Care
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The reviewer stated that an incentive was offered for this review

ankur s.

ankur s.Hunter Region, NSW

Very helpful and informative

published

They are very helpful and supportive. I asked for the information regarding the cover of something and they have given the details and the link with each and every specific information.

I would say that in responding they are very quick and reply within an hour for any sort of detail.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
Allianz Care
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The reviewer stated that an incentive was offered for this review

Page 1 of 78

Questions & Answers

Rajan k.

Rajan k.asked

Overseas Student Health Cover (OSHC)

Hi, there Am Namala Rajankumar
My policy number:12100484CQU
N My mail id: rajanakhil21@gmail. Com
Date of birth: 23/06/1996
My contact number:+919912984531
I had applied for the refund of my policy in the last month of October 2020 till now I have not received my money.
I got a mail on 2 November 2020 that ur refund money will be transfer to account with in 5 -7 business days still now there is no money refunded in my account. If I contact to ur agent they saying will connect to refund form section members n they are hanging out their calls. Take this issue as serious and make call from ur side. Again am providing u my contact number in down
+919912984531.

No answers
Pablo Neudorfer

Pablo Neudorferasked

Overseas Student Health Cover (OSHC)

I have not heard from you about the reimbursement I requested more than a month ago. I claimed my money back because I left Australia before the expiration of my OSHC. I am still waiting for the bank transference?

2 answers
Allianz Care
Allianz PartnersAllianz Care

Hi Pablo
I am sorry to hear about the delays you have faced with your reimbursement request. May I please request your policy number, full name and best contact details, and I will request an OSHC team member to contact you as soon as possible.
Regards
Ainsley

Pablo Neudorfer
Pablo Neudorfer

Hi Ainsley,

Name: Pablo Neudorfer
Policy number: 44017619UQ
email: pabloneudorfer@gmail.com.

Thank you

Stepi

Stepiasked

Overseas Visitors Health Cover (OVHC)

Can I take out health insurance if I’m already abroad? Thank you

2 answers
Allianz Care
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Hi Stepi
Thank you for your query.
Can you please advise best contact details and I will arrange for a team member to make contact with you.
Regards
Ainsley

Stepi
Stepi

My email is: stepi@me.com

Thank you

Get an answer from our members and Allianz Care representatives

Details

Compare all 2 Allianz Global Assistance
CategoryHealth InsuranceHealth Insurance
Contact Number 13 67 421300 727 193
Email Address oshc@allianz-assistance.com.auovhc@allianz-assistance.com.au
24-Hour Phone Contact NoNo
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