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Reviews

(943)
(202)
(42)
(16)
(194)
  • Value for Money
    4.0 (232)
  • Transparency
    4.1 (166)
  • Customer Service
    4.2 (244)


Easy inquiry

published

Great service from Monica Zhao at UQ St Lucia. She provided the necessary information and guidance for further needs. It was short but enough to proceed further and it inspired me confidence in my next endeavour.

Transparency
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeNo
See all answers

Great experience!

published

I was helped by Emma Ducket and she was very kind and helpful during my move to Griffith University in gold coast as she helped me get my health insurance policy set up.

Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
Sara

Sara

  • 2 reviews

Good support

published

Great service by Suzanne Wicks, James Cook University Campus, for updating the OSHC cover to Dual Family. She provided prompt and useful responses to my emails and provided good advice on the options available.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30Yes
Claim MadeNo
See all answers
Bas

Bas

  • 2 reviews

Will not refund if the OSHC policy is longer than the student visa - stay away!!!

published

So, the OSHC policy was one month more than the student visa expiry. I filed the refund form with all the required details and attaching the relevant supporting documents. On the tenth business day (14 days after submission), I enquired about the delay in the refund processing. Then, I was informed that additional information was needed to continue the processing. Basically, the case officer wanted irrelevant information (undisclosed) to process the refund, as all important documentations were provided on the initial refund form submission. So, I complained to Allianz OSHC on two occasions and was told that a case manager would investigate. Now, it is the 20th business day (29 days) and still waiting for a call back.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim DateJanuary 2020
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Bas, thanks for bringing this to our attention. I will send you a private message for further details to follow up on this investigation for you. Kind regards, Tegan


Pei L.

Pei L.South East Queensland, QLD

Asking for policy cancellation is frustrating and not responding

published

Quick quote and easy process to purchase the policy. But when asking for cancellation of the policy it seems to be different story, 15 business days passed since the request for policy cancellation, no response from customer service so far.

Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
2 comments
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Pei, I'm sorry to hear about this. I will send you a private message for further details to see if I can assist. Kind regards, Tegan

Pei L.
Pei L.

Hi Tegan, just wanted to thank you for your help. Problem resolved now.
Regards


Liang weibang

Liang weibangSouth East Queensland, QLD

Staff are very kind

published

Emma Duckett, a OSHC staff working at Griffith University's Gold Coast campus. She provided me with a great service and patiently explained the use of policies to me so that I can better understand the use of student insurance

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Liang, thanks for sharing - that's great to hear. Kind regards, Tegan


This is perfect! Allianz is always a good choice!

published

Yes. It's good! I've been using Allianz for about 19 months. I was invited to use Allianz by one of our colleagues. That's good quality and I'll keep noticing Allianz.

Transparency
Customer Service
Value for Money
Plan CoverageAmbulance Only
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the review Juntao!


VARGHESE PAUL

VARGHESE PAULMetropolitan Adelaide, SA

  • 2 reviews

Excellent service...

published

It is good value and very short time for resolve...couple of months for my mother i have made this policy.. For me it's a great helpful and good service as well...

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's great to hear Varghese!

The reviewer stated that an incentive was offered for this review

Excellent Service

published

Amazing service by Vratika Mehta while assisting me with issuing the updated policy and by promptly rectifying the errors identified. She was very quick in replying to my emails and sorted out everything in a few hours. Really appreciate it!

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's wonderful to hear Hatizah!

Daniel

DanielPerth, WA

Dissapointed !!!!!

published

I’m waiting more then 14 working days for my claims. Nobody answered for my additional questions. NOTHING!!!! This is very disappointing. You are breaking insurance code and customer service is very bad.

Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim DateJanuary 2020
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Daniel, I'm sorry to hear that. Thank you for bringing it to our attention. I will send you a private message for further details so I can follow this up for you. Kind regards, Tegan

The reviewer stated that an incentive was offered for this review


Maria O.

Maria O.South East Queensland, QLD

Great assistance

published

I have been almost three years with Allianz and my experience has been overall positive. It has been really easy to locate hospitals and medical services using the app. Now we are applying for a visa extension and will renew our policy. The compelling advice and support given by the sales consultant (Ms. Jenny Nguyen) were really helpful.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the nice feedback for Jenny, and regarding the app - it's great to hear.


Excellent service

published

Excellent service done by Kiyomi at UQ when she helped me to deal with the problem of registration in my App. She is kind and provided me with the best solution. Really appreciate!

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so nice to hear Yi!

The reviewer stated that an incentive was offered for this review


Claim system needs to be improved

published

I had this insurance for 7 years and my experience was alright. They covered most things that medicare would. The claim system was annoying though. Bad enough that you had to pay everything out of pocket and then claim it back but the claim form was a pdf that couldn't be edited so you had to print it out, fill in all your details (for every single claim), sign it, scan it and submit it. I felt that they made this extra difficult so that some people might not bother to submit a claim because it's too much of a hassle. It can't be so hard to set up a simple online claim system like everyone else.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for your feedback Kay, I have passed this onto our OVHC team. Kind regards, Tegan


Good service

published

Yudy OConnell at Murdoch University, she has helped me to get the app, how MBS works. It was a good customer service as she answered all my queries and doubts. I really recommend my friends to come and meet her.

Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's great to hear Gurpreet!

Excellent customer service

published

Yudy O’Connell at Murdoch University approached me in a very friendly manner this afternoon. She helpmed me to renew my Overseas student cover very quickly and efficiently and we had a goid conversation. I would definitely recommend her to other people.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's lovely to hear - thanks for the review Kang!

Dissatisfied  Customer

Dissatisfied CustomerPerth, WA

  • 2 reviews

Do Not Deal With These People, They Are The Worst Company To Deal With

published

Don't use Allianz Global for any overseas policies. I purchased a policy then had to cancel and they keep giving us the run-around and not refunding my money. Service is very bad!!

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle Parent Family
Under 30Yes
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi there, I'm sorry to hear about this. Can I help by following up your refund request or has this now been resolved? Kind regards, Tegan


Disgusting customer service, I have 10 years customer service experience and this is by far the worse customer service!

published

I tried to add my husband to my policy and they wanted to charge me double to add on 1 dependent, RIDICULOUS! I turn requested the refund and submitted proof of new insurance and still have not received my refund only bad customer service

Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi there, I'm sorry to hear about this. Can I help by following up your refund request? Or has this now been resolved? Kind regards, Tegan


Stephy

StephyCanberra Central 2601, ACT

Professional and nice

published

Vratika in ACTON ANU campus provide the best service. She helps me to extend the contract because holiday leaving Australia. Warm smile and professinal knowledge. Have a very good impreesion of Allianz insurance.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so lovely to hear Stephy!


Customer Services provide by Mr. Otto Cheung

published

This morning (06/02/2020) I visited Allianz office at USyd's Jane Foss Russell Building. Mr. Otto Cheung provided me with a comprehensive explanation regarding the coverage period of my OSHC. I am thankful for his kind assistance in my time of need. He resolved my problem promptly and took the time to patiently explain every detail.

Mr. Eriza Amranto
Master of Business Law
Sydney Law School - USyd

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks so much for sharing your experience Eriza!


That's really good!

published

Yes, the staff is very patient and kind. The problem claim is solved quickly and in time. The staff helps me to register the account of the OSHC. It's a satisfactory service.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the kind words Willie!

The reviewer stated that an incentive was offered for this review


Page 1 of 70

Questions & Answers

América C.

América C.asked

Hi, I`ve just submitted all the information required (credit card details, etc) to adquire a medical insurance with you guys but I haven`t received confirmation of any kind (the website still says that "payment is being processed" ...I`ve been waiting almost 2 hours now). Can you please help me? Thanks

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi America, sorry to hear you've been having trouble with the website. I'd suggest giving our friendly sales team a call on 1300 727 193 and they'll be able to sort that out for you. Kind regards, Tegan


Lisa M.

Lisa M.asked

Are most hospitals in Australia public or private? My daughter will be attending UTS.

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Lisa, Australia has both public and private hospitals, but there are more public hospitals in Australia than private ones. You may find this report useful for more detailed information: https://www.aihw.gov.au/reports/hospitals/hospitals-at-a-glance-2017-18/contents/hospital-resources-and-diversity
Kind regards, Tegan


Asha.

Asha.asked

Hi,
I am unplanned pregnant and i have single standard cover insurance. My waiting period of 12 months has also passed away. please suggest do i need to upgrade it to dual insurance, as my spouse has different insurance policy.
Please let me know if this covers all my cost of the pregnant related.
Thanks in advance.

2 answers
Fired Up
Fired Up

Suggest you get a friend to ring and ask for details

Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Asha, I'd advise you to give us a call to discuss with a member of our team. If you have an OSHC policy please call 13 67 42. If you have an OVHC policy please call 1300 727 193. Kind regards, Tegan


Get an answer from our members and Allianz Global Assistance representatives

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