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Alpha Finance
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I Enjoyed my leasing, I think the pricing is great for wahts included.
I had good time with them, and when I decided to break the lease 2 years into it they wanted the remainder of the lease to be paid out and break lease cost which was 3 years of payments. I laughed and just threatened them with a lawyer and said ill give you break costs which was $879 bucks and I returned the car in excellant condition then when I got it. Even they said wow they never had a car returned that clean. They never charged me the remainder just the break lease cost. I got them to put it in writing for no ruther action, no bad credit, or credit score affects So that was good. I still give them a 4 because I stood up to them and they took it like a champ.
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I am disgusted with Alpha
I have been with this company since June 2017 at first they were great now they pass the buck my agreement was with them. I am disgusted!!!! They keep trying to change what the initial agreement was they can come and take there car I refuse to pay another cent they have got thousands out of me! Ripping people off is all they do they have one employee that is actually nice sandy the rest are disgusting ripping off a grandmother trying to support her grandson how do you sleep at night alpha! I cant afford to live and I cant even drive the car come and get it I will pay you no more!
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Very sad people.
I would recommend going to some other finance company.
I had been with alpha car finance for 3 yrs.
All of a sudden they are closing down. Taking the car from me and leaving me with no car for work.
No mention to me they can take the car in 24hr notice.
I regret ever using them. I hope there business is shut down for good. All rude and all about money.
If i could give a zero rating i would.
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- 2 reviews
- 3 likes
Tried taking payments after car finalised
- Was going to review with about 4 stars if it wasn’t for the final 6 weeks of my 3 year lease. The company sent registration transfer papers unfinished and then proceeded to take extra payments out of my account after finalising my contract. When the issue was raised with not one but two managers neither managers could conjure up a single apology between the two of them in their emails. Always been able to get a hold of the company on the telephone throughout the entirety of my lease but once this issue happened I’ve been left to leave three voicemails with no callback. Once your lease is up and you want out, the company seems to lack empathy or support.
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Pretty disappointed
I've been with Alpha for the last 2 years and a bit. I've rarely been late on my payments (if ever) and I have been the ideal customer. About 5 weeks ago there was an issue with the car due to wear and tear - the car was burning oil out the exhaust and now sounds like a diesel. Because I cannot drive the car I am out of work and the difficulties are piling up. I'm trying to solve this problem but it's overwhelming to say the least.
I have explained my story to Alpha only for them to tell me to seek out other services to help me emotionally. W...
Read morehen I was at my lowest I tried to speak to them and got abused. I called back a few days later to make sure the person I spoke to was ok - they acted like it never happened. So weird. Their response to me trying to organise and get things solved was WAYYYY over the top and completely unprofessional and inappropriate. They have taken no responsibility for their lack of empathy and are seemingly clueless on how to help their customers. They offer no problem solving, working together or solutions. This is a business model that isn't helping anyone including themselves. As a lease company, especially one that has been in business for a while, their take it or leave it attitude sucks. Can someone tell them its 2022 as they are stuck in the dark ages. Obviously the way they work with their customers doesn't solve problems for their customers or themselves. They have to be suffering financially but I reckon they don't have to be and neither do their customers. Their complete lack of business sense has to go. I don't see this business making it past the next year.- Customer Service
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Jason Madden - Selfish Collections I Manager
I took out a 12 months car lease rental with Jason in January 2019.
No communication from Jason or admin at all not even when my contract ended in December 2020.
I only heard from Jason and team when my hired car needed registration to be pasted in December 2021.
Jason happily took my money for another 6 plus months, leaving me driving a car around with no insurance as the legally binding contract ended leaving me and my children uninsured if anything at happened.
Jason was rude and ruthless telling me and demanding “he wants the car back so h...
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- 3 reviews
- 4 likes
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Quick to take money but slow to help
As I sit here in on of Alpha's vehicles getting ready to downgrade tomorrow as I have hit a hardship I wonder if they intentionally treat people badly to kill their self confidence
I went and looked at my downgrade vehicle early just to make sure that it was suitable, now I won't sit here and say that they are not being helpful by getting me a downgrade vehicle but I mean a car that doesn't look like it's falling apart would be nice!
I got told by their calculations that I could not afford anything over $160 a week, so they were happy to ...
Read moreoffer me two vehicles a Nissan Almera or a Nissan Micra, now I am a large gentleman and there is not a hope on earth that I would fit in either of those cars comfortably but after a lot of arguing and frustration they listened and said they would find something more suitable but made it clear due to the credit guide laws I could not go above 160 a week, fast forward a week and I get a call saying they have found a car that is 165 a week, now hang on credit guide laws?? I asked what it was and was told a 2010 Camry, now I did say a newer Camry would be great......shame i had to wait 4 weeks to see this car arrive, side skirt cracked and ready to fall off(other bits of random large damage and rust), HIGH k's and smells like death. I say unto you Alpha, you have virtually new Hyundai i30's sitting there for 169 a week, if you can go to 165 a week surely you are in a position to offer me one of those! I know for a fact that they are roomy large vehicles inside, why not treat me like a human being and offer me something that isn't half falling apart?? I feel like you seem to think just because I am having a hard go you can treat me like a second rate human being! Not amused alpha.- Transparency
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They are scammer
I been lease with Alfa Car Finance for over 2 year now I had a car accident few more ago I call Alfa car finance they Advice me to make a Accident claim which I did make the claim I keep calling the claim Department they keep on telling me different story for the past 2month they don’t do anything if you have a car accident. The claim department told me to go to any Mechanic and get quote and send it to use so we can make the claim faster which I did and I send them the quote paper from the mechanic which they never get back to me since can you...
Read more also believe this one I have not been able to drop the car and not been able to go to work because the car is un Driveable this useless Company still want me to keep paying them this company is a big Scammer they don’t help if you are in a car Accident they will keep on taking money from you. Please anyone that is readying this please listen from my Experience and don’t go there you will forever regret it. This is the car that I have Accident on and the refused to fix it I told them to come and pick it up since am no longer use it. I hate this company so much.- Transparency
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Best service from Alpha Finance.
I have been a customer of Alpha Finance since 2015 and had absolutely no issues with them. They were very helpful when my rental car was destroyed in 2016 and had us in a new car within a few weeks. I have recently reached the end of my contract and decided to purchase the car. Thank you to Amara and Shanae you were both extremely helpful and made the final process so much easier.
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The worst decision i made in my life! I second a class action needed.
Do not i repeat, do not lease with this company no matter how desperate you may seem at the time. You end up paying double the amount back on tne car. There is no help what so ever if something happens with the car. They failed to register my car on time, then tried to charge me a excess fee cause they marked my car as stolen!!!! I was driving around with a unregistered, apparently stolen car for 2 weeks before i was informed!!
Crap customer service, [Name Removed] is no help and absolutely as rude as they come.
Go elsewhere please and save yourself the mental and emotional roll coaster you will go through with this company!
Also forgot to add, i was also told that the deposit i paid, is now non refundable!!! 600 bux gone.
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Horrible
Horrible experience, done rent to own, and lost my job during covid out break, I was told since I couldn't pay after the 2 month hardship they given me, I had to pay full plus extra since I was paying reduced amount for those two months, or bring the car back I decided the best thing to do was bring the car back and get an early release of the contract, not only did they not give me the early release statement when I delivered it back, but they claim I damaged the car, of which they had already been called about it month earlier when I got bump...
Read moreed in the back by a small truck at a stop light they asked over the phone if the vehicle was in immediate danger and had to be repaired and if I wanted to bring it in for repairs as I was working I said it only donated the back, and it was the only vehicle I had to get to work as I intended to own the car soon anyway it wasn't a major deal for me so they simply said okay well when you have time off enough bring it in, I agreed I'll do that on my Christmas holiday fast forward a bit covid hit I return car now they sueing me saying I didn't fill a written accident report, claiming I damaged the car breached the contract and a few extra things during for more than the car itself is worth since it was a used car when I first got it anyway, on top of that ain't that why I payed each week insurance on the car, nope to alpha car finance almost 14 months after I dropped the car back to them, never to hear a word again even when I repeated asked for a early release letter of confirmation nope nothing then I get a letter of intention to sue. What a dodgy company, what a low life thing to do, only just got work again since co-vid and the economy has recovered enough and now I gotta deal with this scam company. Don't waste your time with this company, whatever you do don't you will get screwed up.- Transparency
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- 5 reviews
- 9 likes
Corrupt and dishonest
You sign a contract but they make their own rules
Holding immobilisation over you if you don’t comply, I have been attempting to transfer ownership but the costs just keep coming, they are absolutely disgusting. Avoid them like Covid! They are worse then Covid
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Absolutely Crap
Very unprofessional, poor customer service, great manipulators though. Had a problem within the first week with the vehicle alpha finance provided, payed on time every week with proof yet they say I was behind. The good reviews on this site are definitely one of their own employers/employees. Word of advice for newcomers, Don’t go with ALPHA FINANCE!!!
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Avoid Alpha Car Finance Like The Plague
Do not lease a car from these people ever!! I leased cars from them for 6 years, a loyal customer. They told me I was always welcome back so I did try today and they told me lies lies and lies! Oh the policies have changed! Bloody crooks! They don’t have your back they stab u in it!!!!
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Easy and simple process
Easy online process , able to upload all documents online making it a simple and user friendly platform
Quick turn around
Great clear communication with all members of the team
Friendly pick up employees
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Thanks Sherree. We appreciate the feedback.
Questions & Answers
Who do I contact in regards to a query about my lease car?..My car has been garaged for 5 months with no contact from Aplha who have immobilised it.Who do I contact so that they can come and pick up the car?
Can I find out if my nussan pulsar had been recalled as I am having trouble with the transmission 2016 Hatchback jerks and skids have done transmission oil replacement but this has not worked also need access to the lig book regards jenny
Could I get paperwork for my leased cars comprehensive insurance. I need for a new job that I have applied for
The will give you paper work but this company is a scammer am telling you the truth they like to eat ur money they are like money hungry
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Hi AJ, We are bound by and adhere to the responsible lending guidelines that are set forth by the National Consumer Credit Protection Act. Unfortunately, as your situation had changed, we were unable to offer you any finance on this occasion.