Amazing customer service
Nicole from Newcastle Branch has been amazing with any issues with the car. Very accomodating and friendly. Nicole has kept in contact and chased up anything needing fixing/correcting on the vehicle. Extremely satisfied with the service from the Newcastle Branch as well as the vehicle itself.
Dont understand how they always say do not use any names, but happen to see names used on all the fake 5 star reviews????? Unusual how that works???? Place isnt helpfull at all anyway, customer service is no such thing with this company?? Say they get in touch to help people that have placed bed reviews but they never do...nuat write it so it seems like there helpfu..
Very genuine and Honest.
Customer service very fast and professional.
The rate is alright in terms of flexibility and affordability.i am happy to pay what I have been driving. No hidden cost every cost is outlined straith forward it's just a matter of accepting it.
Rip-off merchants with zero customer service
Their website is full of false claims "most decisions made within 24 hours of receiving documentation" and "you can be driving away in your new car within 24-48 hours". It took a week for me to receive a call back after confirming my documentation had been received and after at least two follow-up calls from me, which were unsurprisingly ignored. Please do not consider applying for finance from these shysters, as you'll end up paying $30-35,000 for a car lucky to be worth $10-12,000.
They say YES when all else fails.
Quick response to application once all documents received. Tom called 10mins after my application was submitted. No hidden costs. All black and white in contract. 100% a 10 out of 10
This is perfect
I love alpha financial,it’s lots help for me, I like to buy another car in the future,alpha is a great place for me, I like to dealing with them in the future
The reviewer stated that an incentive was offered for this review
Absolutely horrendous company
Lying untrustworthy organisation, reports they will help you but they won’t. Their communication is poor and extremely abusive, and they do not take into consideration individual situations.
My partner took my breastfed baby out for the very first time, that he was away from me, and the car was immobilised without any communication or warning because the company had made a mistake. I could not get to my family or breastfeed my baby, and they were unhelpful and abusive on the phone, it was incredibly traumatic.
Excellent organisation to deal with
100 percent satisfied, highly recommend alpha finance customer service excellent upon collection off my car to the first contact I can’t fault , stress free no pressure and I will be dealing with them in the future for sure
God if I could leave no star I indeed would!!
Well where does one begin, firstly they seem to make a habit of not taking the payment from the bank, even though you clearly can show the money is in the account, then they lob you with your $35 late fee except you weren't late and the money is still in the account, the amount of times I've told them "well the money is on the account" yet they sent it being so, then they threaten immobilization of the vehicle, but they fail to realize that by doing so they miss out as you can't get to work, mind you arrears are already being paid off but that ...amount isn't good enough, I've had to leave a DV situation and all yet when I explained this they demanded it get this and that and email it to them, how the hell they expected anything after I even emailed the copy of the IVO is beyond me yet they did, they have no compassion no sympathy no understanding, let's go to this week yet again the payment of $270 is in the bank come Saturday morning I look to ensure the payment was taken, well sure enough no it hasn't, I contact them on FB nope still no response then they block me after I told them I'd seek legal action as enough is enough, so I guess it's time to seek legal action & I can only imagine the amount of people screwed over by them not just me, so if any of the people in this review section would to contact me my email is firstname.lastname@example.org let's get these animals dealt with it stops here!!
there are no extra costs other then stated by staff at point of contract. rate is very accordingly and customer service was all-right. Would recommend it. Enjoying the ride. Cheers.
The reviewer stated that an incentive was offered for this review
Never ever lease a car from Alpha
Never ever lease a car from this company 4 years into my contract 1 year to go could have paid off a BMW by now contract always changing always un helpful . If you make a late payment your car gets immobilized even if your out on a side of a highway with babies in your car . Never get to speak to an Australian I can't wait till this contract ends and I can't wait to take my 5 year horror story to a current affair. These sales people are very good at selling you their car and contract then after that they don't care at all take advantage of people the owner of the company even tried selling me a second car recently on what he called a better deal . Might have fooled me once but not twice
Please keep clear at all costs.
The sign up people were great but once that contract was signed it was all over from there. In the 2 1/2 years I was with them I could never get through to my account manager (he is busy right now he will call you back) 50% of the time he would call me back.
I coped a huge tole fine so I asked alpha why this is as it States in the contract that they would be looking after the tolls and direct debuting it from my account? The guy at alpha said "sorry about that I'll fix that up dont worry about it", 2 month's later I get a letter from a debt col...
Treated like dirt by [name removed], abuses over the phone then he hanged the phone up.
[name removed] abused me due to being one week late on my payment. They immobilised my car and I was unable to go to work for two days for being 7 days late on my monthly payment of now $807 due to late fees and there dishonour fees even Though payment is coming out of my card. My weekly payment is meant to be $169. But I have to now pay $807 for this month. I would not get a car of this company but at the time it looked like a good option. I will be making a report to the ombudsman. Very bad behaviour from [name removed] there manager. Treats you like dirt and threatens you.
no understanding at all
very bad company trying to settle issue nik will not listen or even try to help in no circumstances trying to resolve but wont even come to an agreement will have no other option to go to the ombudsman and office of fair trading and dispute he has poor manners rude also made you feel as you low and an imbosile bad bad bad move to get a car from them
Straight up Crooks.
Stay away. These guys will rob you blind whilst treating you like scum and create hell for you financially. The most morally bankrupt company that I have ever come across.
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Questions & Answers
Hi I was wanting to know what happens if the car is written off in an accident? I understand the vehicle would be insured for both myself and someone else if I am at fault. BUT what happens if it is a write off half way through the contract? Do you get a new car? Does the contract end? What happens to the payments. Please reply thank you
I have been renting a vehicle for $199 a week for the past 5 months, up to date with payments and the car is now due for a service. Who is responsible for service?..Called Alpha finance and they have no idea. Zzzz
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