Alpha Finance

I had good time with them, and when I decided to break the lease 2 years into it they wanted the remainder of the lease to be paid out and break lease cost which was 3 years of payments. I laughed and just threatened them with a lawyer and said ill give you break costs which was $879 bucks and I returned the car in excellant condition then when I got it. Even they said wow they never had a car returned that clean. They never charged me the remainder just the break lease cost. I got them to put it in writing for no ruther action, no bad credit, or credit score affects So that was good. I still give them a 4 because I stood up to them and they took it like a champ.

I have been with this company since June 2017 at first they were great now they pass the buck my agreement was with them. I am disgusted!!!! They keep trying to change what the initial agreement was they can come and take there car I refuse to pay another cent they have got thousands out of me! Ripping people off is all they do they have one employee that is actually nice sandy the rest are disgusting ripping off a grandmother trying to support her grandson how do you sleep at night alpha! I cant afford to live and I cant even drive the car come and get it I will pay you no more!

I would recommend going to some other finance company.

I had been with alpha car finance for 3 yrs.

All of a sudden they are closing down. Taking the car from me and leaving me with no car for work.
No mention to me they can take the car in 24hr notice.

I regret ever using them. I hope there business is shut down for good. All rude and all about money.

If i could give a zero rating i would.

- Was going to review with about 4 stars if it wasn’t for the final 6 weeks of my 3 year lease. The company sent registration transfer papers unfinished and then proceeded to take extra payments out of my account after finalising my contract. When the issue was raised with not one but two managers neither managers could conjure up a single apology between the two of them in their emails. Always been able to get a hold of the company on the telephone throughout the entirety of my lease but once this issue happened I’ve been left to leave three voicemails with no callback. Once your lease is up and you want out, the company seems to lack empathy or support.

I've been with Alpha for the last 2 years and a bit. I've rarely been late on my payments (if ever) and I have been the ideal customer. About 5 weeks ago there was an issue with the car due to wear and tear - the car was burning oil out the exhaust and now sounds like a diesel. Because I cannot drive the car I am out of work and the difficulties are piling up. I'm trying to solve this problem but it's overwhelming to say the least.

I have explained my story to Alpha only for them to tell me to seek out other services to help me emotionally. W...

I took out a 12 months car lease rental with Jason in January 2019.
No communication from Jason or admin at all not even when my contract ended in December 2020.
I only heard from Jason and team when my hired car needed registration to be pasted in December 2021.
Jason happily took my money for another 6 plus months, leaving me driving a car around with no insurance as the legally binding contract ended leaving me and my children uninsured if anything at happened.
Jason was rude and ruthless telling me and demanding “he wants the car back so h...

As I sit here in on of Alpha's vehicles getting ready to downgrade tomorrow as I have hit a hardship I wonder if they intentionally treat people badly to kill their self confidence
I went and looked at my downgrade vehicle early just to make sure that it was suitable, now I won't sit here and say that they are not being helpful by getting me a downgrade vehicle but I mean a car that doesn't look like it's falling apart would be nice!

I got told by their calculations that I could not afford anything over $160 a week, so they were happy to ...

I been lease with Alfa Car Finance for over 2 year now I had a car accident few more ago I call Alfa car finance they Advice me to make a Accident claim which I did make the claim I keep calling the claim Department they keep on telling me different story for the past 2month they don’t do anything if you have a car accident. The claim department told me to go to any Mechanic and get quote and send it to use so we can make the claim faster which I did and I send them the quote paper from the mechanic which they never get back to me since can you...

I have been a customer of Alpha Finance since 2015 and had absolutely no issues with them. They were very helpful when my rental car was destroyed in 2016 and had us in a new car within a few weeks. I have recently reached the end of my contract and decided to purchase the car. Thank you to Amara and Shanae you were both extremely helpful and made the final process so much easier.

Do not i repeat, do not lease with this company no matter how desperate you may seem at the time. You end up paying double the amount back on tne car. There is no help what so ever if something happens with the car. They failed to register my car on time, then tried to charge me a excess fee cause they marked my car as stolen!!!! I was driving around with a unregistered, apparently stolen car for 2 weeks before i was informed!!
Crap customer service, [Name Removed] is no help and absolutely as rude as they come.
Go elsewhere please and save yourself the mental and emotional roll coaster you will go through with this company!
Also forgot to add, i was also told that the deposit i paid, is now non refundable!!! 600 bux gone.

Horrible experience, done rent to own, and lost my job during covid out break, I was told since I couldn't pay after the 2 month hardship they given me, I had to pay full plus extra since I was paying reduced amount for those two months, or bring the car back I decided the best thing to do was bring the car back and get an early release of the contract, not only did they not give me the early release statement when I delivered it back, but they claim I damaged the car, of which they had already been called about it month earlier when I got bump...

You sign a contract but they make their own rules
Holding immobilisation over you if you don’t comply, I have been attempting to transfer ownership but the costs just keep coming, they are absolutely disgusting. Avoid them like Covid! They are worse then Covid

Very unprofessional, poor customer service, great manipulators though. Had a problem within the first week with the vehicle alpha finance provided, payed on time every week with proof yet they say I was behind. The good reviews on this site are definitely one of their own employers/employees. Word of advice for newcomers, Don’t go with ALPHA FINANCE!!!

Do not lease a car from these people ever!! I leased cars from them for 6 years, a loyal customer. They told me I was always welcome back so I did try today and they told me lies lies and lies! Oh the policies have changed! Bloody crooks! They don’t have your back they stab u in it!!!!

Easy online process , able to upload all documents online making it a simple and user friendly platform
Quick turn around
Great clear communication with all members of the team
Friendly pick up employees