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Alpha Finance
3.8 from 389 reviews

Reviews

(242)
(39)
(4)
(14)
(90)
  • Transparency
    2.6 (31)
  • Customer Service
    3.2 (45)
  • Loan TypeFixed Rate (22) · Line of Credit (3) · Variable Rate (1)
  • Application Process
    3.4 (42)
  • Timeliness
    3.3 (40)
  • Loan Term4.348 years (23)


Very unhappy customer

Very unhappy customerMelbourne

  • 2 reviews
  • 1 like

BEWARE

published

Dont understand how they always say do not use any names, but happen to see names used on all the fake 5 star reviews????? Unusual how that works???? Place isnt helpfull at all anyway, customer service is no such thing with this company?? Say they get in touch to help people that have placed bed reviews but they never do...nuat write it so it seems like there helpfu..
DISSAPOINTED

Transparency
Customer Service
Application Process
Timeliness
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Topden

TopdenGreater Melbourne (Inner), VIC

Very genuine and Honest.

published

Customer service very fast and professional.
The rate is alright in terms of flexibility and affordability.i am happy to pay what I have been driving. No hidden cost every cost is outlined straith forward it's just a matter of accepting it.

Transparency
Customer Service
Loan TypeFixed Rate
Alistair S.

Alistair S.Greater Melbourne (Metropolitan), VIC

Rip-off merchants with zero customer service

published

Their website is full of false claims "most decisions made within 24 hours of receiving documentation" and "you can be driving away in your new car within 24-48 hours". It took a week for me to receive a call back after confirming my documentation had been received and after at least two follow-up calls from me, which were unsurprisingly ignored. Please do not consider applying for finance from these shysters, as you'll end up paying $30-35,000 for a car lucky to be worth $10-12,000.

Transparency
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alfonso jr B.

alfonso jr B.Greater Melbourne (Inner), VIC

They say YES when all else fails.

published

Quick response to application once all documents received. Tom called 10mins after my application was submitted. No hidden costs. All black and white in contract. 100% a 10 out of 10

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Nimal Douglas

Nimal DouglasCentral Highlands and Goldfields, VIC

This is perfect

published

I love alpha financial,it’s lots help for me, I like to buy another car in the future,alpha is a great place for me, I like to dealing with them in the future

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
Loan Start DateJanuary 2020
Car ModelHyundai Accent
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The reviewer stated that an incentive was offered for this review


Erin1au

Erin1auHunter Region, NSW

  • 2 reviews

Absolutely horrendous company

published

Lying untrustworthy organisation, reports they will help you but they won’t. Their communication is poor and extremely abusive, and they do not take into consideration individual situations.
My partner took my breastfed baby out for the very first time, that he was away from me, and the car was immobilised without any communication or warning because the company had made a mistake. I could not get to my family or breastfeed my baby, and they were unhelpful and abusive on the phone, it was incredibly traumatic.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Excellent organisation to deal with

published

100 percent satisfied, highly recommend alpha finance customer service excellent upon collection off my car to the first contact I can’t fault , stress free no pressure and I will be dealing with them in the future for sure

Transparency
Application Process
Timeliness
Loan TypeFixed Rate
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Kerri

KerriIpswich

I love Alpha!

published

Ash was so prepared and thorough. Thank you for making it so easy! Was able to do this before my day of work, so convenient, thank you! Value for money and a great reliable car!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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God if I could leave no star I indeed would!!

published
Transparency
Customer Service
Application Process
Timeliness
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Taymour Elredi

Taymour ElrediSydney, NSW

  • 2 reviews

Stay away from this people

published

This company are life killer, this company should not be in Australia, very bad customer service, No understanding, If you make a late payment your car gets immobilized even if your out on a side of a highway with babies in your car

Transparency
Customer Service

Thank God i read the reviews - changed my mind

published

Was planning to buy - reviews saved me i guess. 2019 Alpha .... Wake up! These kind of tricks and miss treatments are old fashion. If you do it to ONE person, that's u did it to me. You just lost one potential buyer.


Rana

RanaGreater Melbourne (Metropolitan), VIC

Company review

published

there are no extra costs other then stated by staff at point of contract. rate is very accordingly and customer service was all-right. Would recommend it. Enjoying the ride. Cheers.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelToyota Camry
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The reviewer stated that an incentive was offered for this review


petermangion

petermangionSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Car Lease buy

published

There is extra fees but only fees that you have agreed on when you do your contact. And customer service is very professional every happy with no complaints would definitely recommend.

Customer Service
Application Process
Timeliness

Aims

AimsSouth East Queensland, QLD

Never ever lease a car from Alpha

published

Never ever lease a car from this company 4 years into my contract 1 year to go could have paid off a BMW by now contract always changing always un helpful . If you make a late payment your car gets immobilized even if your out on a side of a highway with babies in your car . Never get to speak to an Australian I can't wait till this contract ends and I can't wait to take my 5 year horror story to a current affair. These sales people are very good at selling you their car and contract then after that they don't care at all take advantage of people the owner of the company even tried selling me a second car recently on what he called a better deal . Might have fooled me once but not twice

Transparency
Customer Service
Application Process
Timeliness
Car ModelHyundai i30
See all answers
1 comment
Alpha Finance
Nicole C.Alpha Finance

Hi, Aims,
We are sorry to hear that your experience with Alpha Finance has not been a positive one. We would like to gather more information in regards to your experience so have sent you a private message.
Kind regards
Nicole C

Timw

TimwQueensland

  • 3 reviews

Please keep clear at all costs.

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelHyundai i30 PD Active
See all answers
Louie

LouieGold coast

  • 5 reviews

Treated like dirt by [name removed], abuses over the phone then he hanged the phone up.

published

[name removed] abused me due to being one week late on my payment. They immobilised my car and I was unable to go to work for two days for being 7 days late on my monthly payment of now $807 due to late fees and there dishonour fees even Though payment is coming out of my card. My weekly payment is meant to be $169. But I have to now pay $807 for this month. I would not get a car of this company but at the time it looked like a good option. I will be making a report to the ombudsman. Very bad behaviour from [name removed] there manager. Treats you like dirt and threatens you.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelMitsubishi Triton
See all answers
3 comments
Louie
Louie
Louie
Louie

Nick abused a few people I have read including myself. Who does this guy think he is ?

Alpha Finance
Nicole C.Alpha Finance

Thankyou John

published

Just when we thought we had no chance, we ended our week on a high all thanks to John in the brisbane office for coming through for us, cannot thankyou enough.

Application Process
1 comment
Alpha Finance
Nicole C.Alpha Finance

Tash

Tash

  • 2 reviews
  • 4 likes

no understanding at all

published

very bad company trying to settle issue nik will not listen or even try to help in no circumstances trying to resolve but wont even come to an agreement will have no other option to go to the ombudsman and office of fair trading and dispute he has poor manners rude also made you feel as you low and an imbosile bad bad bad move to get a car from them

Transparency
Customer Service
Application Process

Robber Golden

Robber GoldenSydney, NSW

Straight up Crooks.

published

Stay away. These guys will rob you blind whilst treating you like scum and create hell for you financially. The most morally bankrupt company that I have ever come across.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateApril 2018
Car ModelHyundai Accent
See all answers

Be aware of your rights

published
Transparency
Customer Service
Application Process
Timeliness
See all answers

Page 1 of 20

Questions & Answers

Melissa H.

Melissa H.asked

Hi I was wanting to know what happens if the car is written off in an accident? I understand the vehicle would be insured for both myself and someone else if I am at fault. BUT what happens if it is a write off half way through the contract? Do you get a new car? Does the contract end? What happens to the payments. Please reply thank you

1 answer
Carly
Carly

You need to call them, but be prepared to either have to hire another car or put up with no car for months on end


Pat

Patasked

I have been renting a vehicle for $199 a week for the past 5 months, up to date with payments and the car is now due for a service. Who is responsible for service?..Called Alpha finance and they have no idea. Zzzz

1 answer
petermangion
petermangion

You are responsible for all services to the vehicle under a lease its in your contact but if its just being rented/hired and not Under a lease they are.


Losa L.

Losa L.asked

What happens when my vehicle has been repossessed? What are my options or what happens now?

3 answers
Alpha Finance
Matt A.Alpha Finance

We value all feedback and welcome the opportunity to discuss the specific details of any matter. It’s best to always communicate with us if you are having trouble repaying so we can come up with a plan together. We will work with you in a fair, ethical and moral manner to resolve the issue. Please feel free to contact your account manager on 1300 257 426 to determine your options.

Doesnt matter
Doesnt matter

Losa L . How was your car repossessed? Did they send a sleezy guy in a silver car to stalk you and your house , with dark tinted windows that wound the window up when you stop to ask him if hes ok and only wound it down 2 inches after asking him a second time, this was after being caught taking photos!! And then have that same guy caught on cctv walking up the road then sneaking up your driveway whilst your sitting out front at 9.15 am and scrapping the front of the car on the driveway as reversing out quickly? Then not returning calls or emails after you have reported the car stolen to police? Not giving a damn about personal belongings in the car , like baby carseats etc, all this after no contact since 09/2017... as for their answer on your question to contact your account manager , pffft i had about 5 different ones in a short amount of time, there is no compassion, fair , ethical or moral manner from [name removed], in fact does he even still work there as emails sent to him had been returned , and [name removed], my suggestion to you is get out of this company really quick before you loose your compassion, fair, ethical or moral manner .... so Losa L take your matter further and dont give in to their bullying...

savvas M.
savvas M.

We will work with you in a fair ethical and moral manner... Make sure you know your rights, make sure you know your rights as they are rude ignorant and don’t give a crap about you, take it as far as you can,


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