Class action needed
I have been a customer for over six years! . I am three years into my second contract my vehicle is continuously needing to be repaired at mechanics and it’s been towed numerous times I have been forced to hire a vehicle through Europcar , Avis & Thrifty all whilst also paying my weekly payments to Alpha. My account manager is rude unprofessional and confrontational, I have been waiting for a phone call from his boss for over six weeks now! Apparently now they don’t offer upgrades and it turns out my lease is for five years, Unfortunately thi...s vehicle will not last me another two years where do I stand? Alpha finance disabled my vehicle with no communication in October last year. I called my finance manager Peter and told him my vehicle has broken down and will not start once again, He’s advice was to call a tow truck, I did this I paid for the tow truck and when it was at the mechanics they realised it was disabled and they re-instated the vehicle, No apology no compensation for the cost of me having to get it towed or hire another vehicle to get my kids to school and me to work nothing!!!! My account manager is rude to me because he says that I am behind when I asked for a statement of account I see there are infringement notices that I have never been brought attention to and they slap me with a $300 admin fee each month for these infringement notice that I have never been notified about!! This company seems to think that they can change their services even though they have completed a marketing campaign Spruiking the benefits of being able to upgrade vehicles after 2 years Then they changed it to 3 and now apparently it’s not an option , they lock you into yet another 5 year contract and it just keeps you on a constant roundabout that you can’t get off:( big mistake ever trusting this company.
A load of Bull
Reading through these reviews, I've had a similar problem with their dodgy contracts and misinformation. I wanted to upgrade my car after 2 years as they said I can, but after two years, they told me a different story. Do me a favour, save your money with these crooks. The car was a waste of space, broken aircon after a couple of months, I complained about it and was told that it is my problem. They gave us only one key when we lost our copy, we have to fork out 350 for a new key. We asked Alpha if we can use their copy and they said NO. The ca...r keeps having start-up issues, and the last time it happened, the car refused to start. What's worse was I got stranded at work with a dead car. So, disappointed. So, WARNING, do not do business with ALPHA. (Take it from me, I got ripped off 30k, and yes I was customer and not the type to write these reviews) So hope you learn from my mistakes and save money to buy a car rather than getting it from these low-life scums)
Ok but major disappointed
We have two cars with Alpha our first car we were told that we could upgrade after two years on our Hyundai I max van then speaking several times before the date to our account manager who said yes that’s correct and all of a sudden they change hands we are unable to upgrade we have great payment history and when signing the contract we were told another great thing is you can upgrade your vehicle with us. Massive disappointment. We before the date of upgrade got a second car that had damage in the back that almost a year on has not been fixed ...along with other issues again major disappointment. While we appreciate being able to get cars with our unfortunate history’s we also pay a massive amount to the company for no real assistance at all. We had our car stolen one person helped but then told us if there is anything wrong with the engine or car written off our contract stops....... not we get another car we have to stay all over again.....But happy to tell us we have fees outstanding from when we lost our jobs during COVID.
Big cheaters in Melbourne, Plz Do not believe in initiate car lease, even the deposit u pay will not me refunded.
I asked the to finance for my car, but they told me buy car from them so that they can do finance. Like car on lease term End of lease I can own the car.
That’s how they told and started. But I’m in my 485 Visa, so they told me they can’t directly. So they asked me to take the car in the initial lease agreement for 3months then if all my payment are perfect they told me they can ext, and at the end I can own the car. I paid $619 as lease deposit. But end of 3months they said I’m not eligible bcoz of visa. Total waste and paying a lot of money and they didn’t even return my deposit , now they are telling it is an application fee.
I have had my vehicle for nearly 2 yrs with alpha! If I had to do it all over again.. I would!
Reading some of the reviews.. customer service is awesome! Even now when I email to say please take payment out always professional.
Ps I am a genuine person and not getting anything for writing my review!
Bad customer service and not helpful at all
Me and my partner both applied and they send us a link to send our bank statements and told us they will call back..and we waited for the whole day and then i was desperate to call them back and a lady answered and said they were trying to contact my partner when we kept checking our phones the whole day..i will give them no star..
I’m disappointed in them as they told me they would help me get a car I waited three and a half days for them to process my application then to get back to me with a decline on the application and their reason was coz I could not afford it which I font see why I can’t do not go to them so very disappointed and to be honest I would of given this a zero
Very unprofesional staff! conducted a full credit check even before I have completed my application
Very unprofessional staff! conducted a full credit check even before I have completed my application. It was a basic application I did and been told someone would contact me within 24 hours to go through my application. I received a phone call the following day, confirmed my income, identity, address etc. My application was then submitted by the agent I spoke to. It has been a week I never receive a feedback whether or not my application had been approved or not. If it not then that is fine because I know I have less than perfect credit histor...y but would have been nice if I got an email or call. I sent an email 48 hours ago just to check, again no reply! Very unprofessional. Agents just wanna hit their kpi of how many application they process but dont really care about customers!
I was always on the same page and understood the process as they discuss with detail
Well stating that , I haven't actually had mine processed yet I'm on the 24 hours final step.. I'm extremely excited , U guys are brilliant at what you guys persue.. I look forward to being able to enjoy the luxary car instead of settling for a older in known vehicle I'll bet is a lemon , which will bring numerous issues I could have afforded . Be smart lend a hand , it's worth your while
The reviewer stated that an incentive was offered for this review
Amazing customer service
Nicole from Newcastle Branch has been amazing with any issues with the car. Very accomodating and friendly. Nicole has kept in contact and chased up anything needing fixing/correcting on the vehicle. Extremely satisfied with the service from the Newcastle Branch as well as the vehicle itself.
Dont understand how they always say do not use any names, but happen to see names used on all the fake 5 star reviews????? Unusual how that works???? Place isnt helpfull at all anyway, customer service is no such thing with this company?? Say they get in touch to help people that have placed bed reviews but they never do...nuat write it so it seems like there helpfu..
Very genuine and Honest.
Customer service very fast and professional.
The rate is alright in terms of flexibility and affordability.i am happy to pay what I have been driving. No hidden cost every cost is outlined straith forward it's just a matter of accepting it.
Rip-off merchants with zero customer service
Their website is full of false claims "most decisions made within 24 hours of receiving documentation" and "you can be driving away in your new car within 24-48 hours". It took a week for me to receive a call back after confirming my documentation had been received and after at least two follow-up calls from me, which were unsurprisingly ignored. Please do not consider applying for finance from these shysters, as you'll end up paying $30-35,000 for a car lucky to be worth $10-12,000.
Questions & Answers
I'm wanting to upgrade my car as it is no longer suited to my lifestyle. Have been in contract since 15 months. How can I do this?
Adam WillisAlpha Finance
Morning Lee. Our previous upgrade process meant that you needed to be in the car for 2 years before you were eligible for an upgrade. This policy has been reviewed recently and we are currently not offering upgrades. If you wish to discuss specifics please call us on 1300257426. Thanks
I am near the end of my contract and have driven less than 80000 km. Now my car is falling apart, Fuel pump, Steering Solenoid, high beam control failure, etc. I know I am responsible for repairs, but has anyone had any success with company helping with cost, especially with a car hardly driven.
Adam WillisAlpha Finance
Morning John, As you have mentioned the upkeep on the car is part of your responsibility. If you are coming up on the end of your lease I would suggest that you call to discuss your particular circumstance with your account manager. You can reach us on 1300257426. Hope this helps.
Might be a dumb question....but if I return the vehicle is the deposit refunded??? Or is there a cooling off period if I change my mind?
Adam WillisAlpha Finance
Hi Cyn, thanks for the question. The deposit is not refunded as this goes towards car prep. Because this is a consumer lease there is no cooling off period, but our friendly staff do explain the agreement in full at our branches.
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