Please keep clear at all costs.
The sign up people were great but once that contract was signed it was all over from there. In the 2 1/2 years I was with them I could never get through to my account manager (he is busy right now he will call you back) 50% of the time he would call me back.
I coped a huge tole fine so I asked alpha why this is as it States in the contract that they would be looking after the tolls and direct debuting it from my account? The guy at alpha said "sorry about that I'll fix that up dont worry about it", 2 month's later I get a letter from a debt collector that I owe money for unpaid tolls so i call back alpha and they said "we never said we would fix that, that's your problem"..
I made every payment, got new tyres for the car, new keys, and every service I was asked to get, towards the end of the lease I asked if I could buy the car and alpha said yes just transfer $9000 and get a road worthy, in this time a p plater wrote of my car, smashed into me. Alpha took 2 1/2 weeks just to get an assessed to look at the car, I asked if they would replace the car so I can still buy it. The pay out figure was now $8000 and the insurance market valuation was over 10k, alpha did not replace the car they took the payout and said if I want a new car I can start a new lease all over again, I blew up about this and said so you are just trying to make a quick buck out of this accident instead of doing the right thing and replacing my car..
They guy at alpha said " it doesn't matter if you were paying the insurance it's out car not yours, we are a business we make money no one was holding a gun to your head and made you sign our contract"".
Again I made every payment and as soon as I hit some trouble that wasn't my fault they just stepped in and found a way to leave me with nothing but make a quick dollar for them. They also hit me with a not at fault exes bill.
Treated like dirt by [name removed], abuses over the phone then he hanged the phone up.
[name removed] abused me due to being one week late on my payment. They immobilised my car and I was unable to go to work for two days for being 7 days late on my monthly payment of now $807 due to late fees and there dishonour fees even Though payment is coming out of my card. My weekly payment is meant to be $169. But I have to now pay $807 for this month. I would not get a car of this company but at the time it looked like a good option. I will be making a report to the ombudsman. Very bad behaviour from [name removed] there manager. Treats you like dirt and threatens you.
Just when we thought we had no chance, we ended our week on a high all thanks to John in the brisbane office for coming through for us, cannot thankyou enough.
no understanding at all
very bad company trying to settle issue nik will not listen or even try to help in no circumstances trying to resolve but wont even come to an agreement will have no other option to go to the ombudsman and office of fair trading and dispute he has poor manners rude also made you feel as you low and an imbosile bad bad bad move to get a car from them
Straight up Crooks.
Stay away. These guys will rob you blind whilst treating you like scum and create hell for you financially. The most morally bankrupt company that I have ever come across.
Be aware of your rights
So started with alpha car finance well, but there was mis- communication on repayments from fortnightly to weekly somehow and in the meantime they immobilised the car for 1 weeks repayments outstanding and as I wanted fortnightly repayments, so after getting hundreds of calls and emails back and forth of nonsense with a Malaysian based call centre, I had become bankrupt, I delivered the car to a place to be sent back, and yet I receive emails about alpha car finance to sign a document that they want via email to accept via email, and yet I have sent them my bankruptcy number and start date I still get emails wanting me to accept the document before it gets sent to me to have a look, yet I am bankrupt they don’t understand it, hopefully I complaint to afsa and Asics will do the trick.im happy to chat with You @Matt.A to solve this problem
Poor experience Alpha Car Rental - Tullamarine
Car Rental Branch Manager at Tullamarine gave me an absolute barrelling because I had the temerity to query a charge. His response ... "Nah mate, you're wrong". When I actually quoted the bank statement I was looking at, he continued to tell me I was wrong before hanging up on me! I've used Alpha before but wont be back... if that's what the management are like, I dread to think how the rest of the business operates.
Shonky business avoid at all costs
Went to pick up my car on a lease from the Dandenong branch. They had over a week to have this car ready. I was not allowed to view, start or drive car before signing contracts. Did all the paperwork started the car only to find no radio working. The car also had no mats, there was buttons missing and the condition of the car was poor even though they said it was detailed. I returned the car to the yard and they advised the radio would take weeks to fix but I can rent a another car in even worse condition but would have to pay for the rental of high cars. Cancelled the contract on the spot as this place is very dodgy. Told I had to wait up to 2 weeks for a refund. I was not allowed to have my payments come out of my bank account they had to come from a debit/credit card. Even if you are desperate dont go here. These people have zero customer service and these cars are overpriced and dangerous.
Alpha helped me get a great car when no one else would. The ease of one weekly payment including rego and insurance was really great. Had a few different Account Managers over the duration of the lease but Rhea was outstanding. Very considerate and patient when my personal circumstances changed and I appreciated all the help she gave me. Thanks Alpha!
Customer care and service is absolute crap. No professionalism.
I had a hardship due to a medical issue. This was for a 6 month period.
After the hardship I am informed I am in multiple thousands of arrears.
Spoke to account manager and he hung up after saying I won't discuss anything with you
Email sent to other person and told payments were due during that hardship.
I have sent receipts of all payments due since the end of hardship and no reply as yet. Arrears should be 0
I will go to the ombudsman today and will also seek legal advice.
My suggestion to all do not go near this mob of incompetent fools
They cant even understand their own documentation.
Court is the only place for them
I am happy to go there AS they immobilised my vehicle without the necessary authority and I pay for the time I don't have it to use. Plus my time doing the research they should have done first.
My cars locked iv lost my job the payments made but a receipt from commonwealth ist good as proof so Nik won’t unlock it till it his his account iv been a great customer 18 mths Cargill they know were u live
Fantastic customer service
Fantastic from start to finish customer service with Colin was outstanding simply explained no peer pressure I will highly recommend Alpha finance without a doubt so happy with my car thank you for the second chance Deb
Great deal, great perks, great people
Staff was very helpful and informative with all my questions. Affordable weekly rate and I get the option to upgrade after 2years or keep the car after 5years, great perks from going through alpha
From the online application form through to picking up the car, it has been a pure delight to deal with all involved.
Everyone I dealt with has a passion to help.
it's my understand this service is for those with a less than great financial position but obviously need to be able to pay.
I read plenty of stories of cars being immobilised for missed payments etc. I wouldn't put myself in that possible ever especially if it was my transport. Fair is fair.
It's my understanding the car is a previous rental leased on the security of the car which is fitted with an immobiliser with payments to compensate the increased risk.
I'm not sure what kind of customer they're looking for but I feel more weight is on one side of the scales than the other here.
Great service and car
The finance team in particular Kristina were very friendly and helpful. They organised finance and got me into a near new vehicle when no other company was prepared to lend me money due to my credit report. Everything is explained in detail so their are no surprises and if it wasn’t for Alpha Finance i would be using public transport. Thank you for everything. I recommend Alpha to anybody needing a car.
The customer service recieved from these guy’s was disappointing... reading other people’s reviews I should’ve known not to bother even applying for a finance through alpha. So bassically the amount I was allowed to borrow was $119pw over 5 years and the care I was offered was a 2016 Holden barina that has done over 70,000kms and if you figure out the re payments that’s a total of $30,000 for a old barina. I didn’t accept this because I would go buy a brand new barina for that price. Also once I told them no, another lady called me from alpha a few days later trying to offer me a cheaper car and I just said I found a better finance company so they said they would get rid of my application. DO NOT buy a car from these dodgy people trying to up sell a car for more than 3x it’s worth..
These guys are great
Customer service was great. All staff on site were friendly and all helped with ease to give me my dream car. I would definitely recommend them to all my friends.
Abusive Demanding and Misleading
Not missed a payment... Demanded to pay for arrears that suddenly appeared after receiving an email saying I'm in arrears over $1000 and I've not missed or been late for a repayment ever or ever received a receipt or invoice stating a fee/admin charge????.... And constantly threats vehicle will be immobilised..
Situation still not sorted and have turned to ombudsman..
Was once told to make a good review (I did) or I wouldn't be sent my new car, after my previous one had been severly damaged transmission (rust and completely broke down less then 12 months into having the car) was told to pay for the repairs after I had an independent mechanic tell me Noone will put this car back on the road as it's done too many ks (over 300km) impossible for me to drive over 300km in under 12 months... Anyway car was exchanged towed back was given a new one and then was called to say I need my car sent back cus there was a recall....
My new car tyres needed changing after 2months...
I've had my car less than 6months and I had my battery taken out and checked... My battery life is low and also needs to replaced have requested the code for radio as it requires it after battery is taken out for radio to function at all.... Request not fullfilled and still requesting and waiting...
Advice.. if dealing with alpha, ALWAYS communicate... And communicate through WRITTEN TEXT either sms/EMAIL ""ONLY""...
Phonecalls may or may not be denied or deleted, ask for reference numbers from phonecalls as they are required to record these....
I've always communicated and I'm al Aus getting the run around to help them figure there faults with there system as they do not update my file regularly I believe they do not communicate with eachother in the business as I find myself repeating myself every month, for the same requests...
Car is awesome, customer service is pathetic
I understand you have to pay and so on, I was offered a awesome deal, to have a pause on payments, due to their pathetic insurance they have, I thought I got a car with real insurance, it is sub par at best and very bad. Fast forward few weeks, account manager rings me and says, $250 or I turn car off cause you behind on payments. The deal was two weeks off, then normal for 4 weeks then increased for 5 weeks, ok, good deal. But no one told ppl lower down and surprise supervisor has day off. Luckily car not turned off and supervisor kept car running, on the original agreement.
But with the lack of insurance, the bad customer service and the likelyhood of not being able to upgrade at the two year mark, I am trying to find ways to get out of this contract, Like most ppl, I need a car for work, and their insurance company now no longer offers insurance for my type of work, meaning I could be stuck with this car for five years.
I understand a contract is a contract but I was not told they did not have real insurance, that their insurance company would have a change of heart, and did not think that the exit fees would be higher than the cars worth especially after the resale they would get and so on.
I have been offered a better deal for my line of work, with a car straight out of factory and real insurance and no hassles. But stuck with high exit fees and servicing coming up, I wonder a lot about decisions. just a review for those considering the hardship you could entail.
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