I have been a customer for over six years! . I am three years into my second contract my vehicle is continuously needing to be repaired at mechanics and it’s been towed numerous times I have been forced to hire a vehicle through Europcar , Avis & Thrifty all whilst also paying my weekly payments to Alpha. My account manager is rude unprofessional and confrontational, I have been waiting for a phone call from his boss for over six weeks now! Apparently now they don’t offer upgrades and it turns out my lease is for five years, Unfortunately thi...

The customer service that I experienced was outstanding, I was informed of every detail from start to finish, there was no hidden surprises and the loan was excellent, I would recommend Alpha finance to anyone anyday

Reading through these reviews, I've had a similar problem with their dodgy contracts and misinformation. I wanted to upgrade my car after 2 years as they said I can, but after two years, they told me a different story. Do me a favour, save your money with these crooks. The car was a waste of space, broken aircon after a couple of months, I complained about it and was told that it is my problem. They gave us only one key when we lost our copy, we have to fork out 350 for a new key. We asked Alpha if we can use their copy and they said NO. The ca...

Great communication from start to finish and even after the Brisbane team are doing a excellent job would recommend to anyone and I have already sent one person to them

We have two cars with Alpha our first car we were told that we could upgrade after two years on our Hyundai I max van then speaking several times before the date to our account manager who said yes that’s correct and all of a sudden they change hands we are unable to upgrade we have great payment history and when signing the contract we were told another great thing is you can upgrade your vehicle with us. Massive disappointment. We before the date of upgrade got a second car that had damage in the back that almost a year on has not been fixed ...

Great for hire and and people who work there cars all good value good for price
The loan people are very help full and vey friendly I would recommend anyone

I asked the to finance for my car, but they told me buy car from them so that they can do finance. Like car on lease term End of lease I can own the car.
That’s how they told and started. But I’m in my 485 Visa, so they told me they can’t directly. So they asked me to take the car in the initial lease agreement for 3months then if all my payment are perfect they told me they can ext, and at the end I can own the car. I paid $619 as lease deposit. But end of 3months they said I’m not eligible bcoz of visa. Total waste and paying a lot of money and they didn’t even return my deposit , now they are telling it is an application fee.

They where very fast in giving me a answer
Great customer service
Answered all my questions and more
I am very satisfied with everything and would definitely use them again..
Good job Guys you are all amazing

I have had my vehicle for nearly 2 yrs with alpha! If I had to do it all over again.. I would!
Reading some of the reviews.. customer service is awesome! Even now when I email to say please take payment out always professional.
Ps I am a genuine person and not getting anything for writing my review!

Mostly the same issue as the three most recent reviews. When I finally collected the car it was in a bad condition. One payment missed due to bank acc. Two days later they threatened to immobilise vehicle

Me and my partner both applied and they send us a link to send our bank statements and told us they will call back..and we waited for the whole day and then i was desperate to call them back and a lady answered and said they were trying to contact my partner when we kept checking our phones the whole day..i will give them no star..

I’m disappointed in them as they told me they would help me get a car I waited three and a half days for them to process my application then to get back to me with a decline on the application and their reason was coz I could not afford it which I font see why I can’t do not go to them so very disappointed and to be honest I would of given this a zero

Very unprofessional staff! conducted a full credit check even before I have completed my application. It was a basic application I did and been told someone would contact me within 24 hours to go through my application. I received a phone call the following day, confirmed my income, identity, address etc. My application was then submitted by the agent I spoke to. It has been a week I never receive a feedback whether or not my application had been approved or not. If it not then that is fine because I know I have less than perfect credit histor...

Well stating that , I haven't actually had mine processed yet I'm on the 24 hours final step.. I'm extremely excited , U guys are brilliant at what you guys persue.. I look forward to being able to enjoy the luxary car instead of settling for a older in known vehicle I'll bet is a lemon , which will bring numerous issues I could have afforded . Be smart lend a hand , it's worth your while

Really understand great fun an helpful getting to the next step in your life specially with young people with bad credit rating to give them ago an rebuild their ratings

I got into the contract when l was desperate, l am paying more monthly for 2011 model than 2020 model. Customer service l will not even go there without crying.

Nicole from Newcastle Branch has been amazing with any issues with the car. Very accomodating and friendly. Nicole has kept in contact and chased up anything needing fixing/correcting on the vehicle. Extremely satisfied with the service from the Newcastle Branch as well as the vehicle itself.

Dont understand how they always say do not use any names, but happen to see names used on all the fake 5 star reviews????? Unusual how that works???? Place isnt helpfull at all anyway, customer service is no such thing with this company?? Say they get in touch to help people that have placed bed reviews but they never do...nuat write it so it seems like there helpfu..
DISSAPOINTED

Customer service very fast and professional.
The rate is alright in terms of flexibility and affordability.i am happy to pay what I have been driving. No hidden cost every cost is outlined straith forward it's just a matter of accepting it.

Their website is full of false claims "most decisions made within 24 hours of receiving documentation" and "you can be driving away in your new car within 24-48 hours". It took a week for me to receive a call back after confirming my documentation had been received and after at least two follow-up calls from me, which were unsurprisingly ignored. Please do not consider applying for finance from these shysters, as you'll end up paying $30-35,000 for a car lucky to be worth $10-12,000.