Alpha Finance

I been lease with Alfa Car Finance for over 2 year now I had a car accident few more ago I call Alfa car finance they Advice me to make a Accident claim which I did make the claim I keep calling the claim Department they keep on telling me different story for the past 2month they don’t do anything if you have a car accident. The claim department told me to go to any Mechanic and get quote and send it to use so we can make the claim faster which I did and I send them the quote paper from the mechanic which they never get back to me since can you...

I have been a customer of Alpha Finance since 2015 and had absolutely no issues with them. They were very helpful when my rental car was destroyed in 2016 and had us in a new car within a few weeks. I have recently reached the end of my contract and decided to purchase the car. Thank you to Amara and Shanae you were both extremely helpful and made the final process so much easier.

Do not i repeat, do not lease with this company no matter how desperate you may seem at the time. You end up paying double the amount back on tne car. There is no help what so ever if something happens with the car. They failed to register my car on time, then tried to charge me a excess fee cause they marked my car as stolen!!!! I was driving around with a unregistered, apparently stolen car for 2 weeks before i was informed!!
Crap customer service, [Name Removed] is no help and absolutely as rude as they come.
Go elsewhere please and save yourself the mental and emotional roll coaster you will go through with this company!
Also forgot to add, i was also told that the deposit i paid, is now non refundable!!! 600 bux gone.

Horrible experience, done rent to own, and lost my job during covid out break, I was told since I couldn't pay after the 2 month hardship they given me, I had to pay full plus extra since I was paying reduced amount for those two months, or bring the car back I decided the best thing to do was bring the car back and get an early release of the contract, not only did they not give me the early release statement when I delivered it back, but they claim I damaged the car, of which they had already been called about it month earlier when I got bump...

You sign a contract but they make their own rules
Holding immobilisation over you if you don’t comply, I have been attempting to transfer ownership but the costs just keep coming, they are absolutely disgusting. Avoid them like Covid! They are worse then Covid

Very unprofessional, poor customer service, great manipulators though. Had a problem within the first week with the vehicle alpha finance provided, payed on time every week with proof yet they say I was behind. The good reviews on this site are definitely one of their own employers/employees. Word of advice for newcomers, Don’t go with ALPHA FINANCE!!!

Do not lease a car from these people ever!! I leased cars from them for 6 years, a loyal customer. They told me I was always welcome back so I did try today and they told me lies lies and lies! Oh the policies have changed! Bloody crooks! They don’t have your back they stab u in it!!!!

Easy online process , able to upload all documents online making it a simple and user friendly platform
Quick turn around
Great clear communication with all members of the team
Friendly pick up employees

I have been a customer for over six years! . I am three years into my second contract my vehicle is continuously needing to be repaired at mechanics and it’s been towed numerous times I have been forced to hire a vehicle through Europcar , Avis & Thrifty all whilst also paying my weekly payments to Alpha. My account manager is rude unprofessional and confrontational, I have been waiting for a phone call from his boss for over six weeks now! Apparently now they don’t offer upgrades and it turns out my lease is for five years, Unfortunately thi...

The customer service that I experienced was outstanding, I was informed of every detail from start to finish, there was no hidden surprises and the loan was excellent, I would recommend Alpha finance to anyone anyday

Reading through these reviews, I've had a similar problem with their dodgy contracts and misinformation. I wanted to upgrade my car after 2 years as they said I can, but after two years, they told me a different story. Do me a favour, save your money with these crooks. The car was a waste of space, broken aircon after a couple of months, I complained about it and was told that it is my problem. They gave us only one key when we lost our copy, we have to fork out 350 for a new key. We asked Alpha if we can use their copy and they said NO. The ca...

Great communication from start to finish and even after the Brisbane team are doing a excellent job would recommend to anyone and I have already sent one person to them

We have two cars with Alpha our first car we were told that we could upgrade after two years on our Hyundai I max van then speaking several times before the date to our account manager who said yes that’s correct and all of a sudden they change hands we are unable to upgrade we have great payment history and when signing the contract we were told another great thing is you can upgrade your vehicle with us. Massive disappointment. We before the date of upgrade got a second car that had damage in the back that almost a year on has not been fixed ...

Great for hire and and people who work there cars all good value good for price
The loan people are very help full and vey friendly I would recommend anyone

I asked the to finance for my car, but they told me buy car from them so that they can do finance. Like car on lease term End of lease I can own the car.
That’s how they told and started. But I’m in my 485 Visa, so they told me they can’t directly. So they asked me to take the car in the initial lease agreement for 3months then if all my payment are perfect they told me they can ext, and at the end I can own the car. I paid $619 as lease deposit. But end of 3months they said I’m not eligible bcoz of visa. Total waste and paying a lot of money and they didn’t even return my deposit , now they are telling it is an application fee.