Impeccable Customer Service and Refund with out Question
Thank you Amart Coffs Harbour, Peter with his product knowledge and easy sales style, Catherine the customer service Queen , Amarts Management with the empathy and understanding of a local family business have restored my faith in Retail industry. A BIG THANKYOU to you all. See you soon for more of your product expertise and great value Furniture. Cheers Andrew
- Verified customer
Wonderful, attentive staff at Coffs Harbour Store...
Attended the store on 26/1/19 greeted by a friendly staff member at the entrance to the store. Explained to him what we were looking for and straight away he said Anthony was the man to help. The man then explained to Anthony what we were looking for. We were then shown our options and left to try them out.
Not pushy staff just happy to leave us to talk amoungst our selves. Offered a tape measure to see if it would fit. We asked if it was ok to re-configure the lounge and staff assured us it was not a problem to do so.
We were still undecid...
Disgraceful quality of furniture and poor customer service - Coffs Harbour
I purchased furniture from Super Amart at Coffs Harbour. The quality is beyond the worst I have ever seen or experienced. The staff member was rude and unhelpful. Please do not fall into the trap of buying anything from here no matter how good the deal appears because you will be replacing it within 12 months
- Verified customer
I paid $899-00 & within 3 days they advertised it for $179-00 less & refused me the discount!
I bought a powered recliner for $899-00 & was told there was no discount for cash or any sales coming up. 3 days later they had a sale where the Cressida recliner was $179-00 less! I am a disabled person and can't afford to be ripped off like this. They said they only found out about it 2 days ago & didn't know as they never are aware of sale until the day before it happens! That was a blatant bare-faced lie as the sale was a "Black Friday sale", in line with the americans whom always have a sale after thanksgiving I think it is. SO they KNEW f...or a year it'd be a sale day, they just, simply, ripped me off ! Now, to make matters worse 2 months later it has ceased to work, power is gone! It supposedly had a "10 year guarantee" ..And they were supposed to visit within 1-4 days to fix it, but it's now been 3 weeks and even after repeatedly telling me via phone & email after I enquired when/if they were coming, and being told I'll get the serviceman to call you today, even after that, there's still been no action at all! Finally, 5 weeks later, it is fixed ! Serviceman informed me that these recliners all have a fault whereby, because of cheap wiring, the controller breaks quite often. So .. it's fixed now, but for how long will it work before needing to be fixed again ? The $64-00 question. It's comfy, but I suggest buying more upmarket, if you can.
Coffs Harbour delivery men OUTSTANDING
I would like to thank the two gentlemen who delivered our lounge suite today. The lounges were too wide to fit through the door without it being removed. These two gentlemen waited patiently whilst the manager removed the door, and then carefully brought each piece in. They went above and beyond what was expected from them, and were kind and courteous at the same time. Congratulations to the Coffs Harbour Store for employing a fantastic delivery team.
Very efficient, backed their words with actions
I purchased a recliner chair at Xmas. When I got it home I wasn't completely happy with it. It wouldn't stay in the reclining position. I let the staff members know, they took me on my say so and said they couldn't replace it until April, Which was ok by me. In the interim I kept the chair which really wasn't that bad but not perfect. April arrived along with free delivery of new chair and removal of the old one.
Disappointed in quality of bed
I bought a Clouds bed base and looking at in the shop seemed like an alright bed.The quality of the bed base construction was not painted well with some parts having cracks or gaps in the wood,there is even some finger swipe marks on the paint.Some parts have no paint where it has touched something also.Disappointed in the quality.
3 years ago i brought a 3 seater and 2 seater bonded leather lounge for $1,199.95 , the middle cushion it now peeling, i went to the shop and got told out of warranty, buy a cover for it, and that i should of brought a cleaner when i got it, as i explained no one told me about a cleaner at the time,, the women also pointed out that i could purchase a similar lounge that was on sale near the front door, she also explained to me that my body sweat will cause it to do peel, then offered $250. store credit. Then she gave me a phone number for ...customercare which i rang, they asked for photos, which i sent, they came back wirh, The claim had been assessed, warranty expired2015 for the cover, as such Super Amart will not progress this claim, the thing is, 99.9% of the time i'v had the lounge i have been the only one sitting on it. I believe that the lounge should last longer than that.and that it is a fault in the leather, very disappointed, won't buy another one from there.
Very obliging & helpful service, both phone & in store.
Our Queen bed & mattress is so comfy, & looks great. Gayle went all out with her outstanding service both on the phone the previous day when I was Inquiring about mattresses & on the day when I paid & picked up the products as I live about 200 k's away. Thanks, Robyn
Really! What a waste of time!
Today we purchased a couch which was on the floor in a different colour, green. We wanted a grey couch and asked to see the colour. They showed us a chair, which was grey, liked it, was in stock, so we proceeded with the order. My husband then drove back to the store to collect the couch. We started unpacking it, and its Brown! I called the store and they said we had been shown the wrong colour, but then turned around and said, it was a shade of grey. NO it's BROWN! We have just wasted over three hours with this, to then have to take it back, over an hour round trip, and all they had to say was, we'll give you are refund. Fine, but what about being shown the wrong colour and wasting an entire day!
i want my couch already!
I ordered a lounge suite over 3 weeks ago from suoer amarts coffs harbour store they said it needed to be ordered in and would take 3 weeks... 3 weeks had past and i hadn't heard anything so i rang them and they told me it would be another two weeks away!! She told me she would track it down and see if she could push the delivery closer and call me back... That was 3 days ago! This is not acceptable. Not happy with the lack of communication also not happy about having no furniture in my new house!!
Poor Customer Service
I recently purchased an item online and found the customer service appalling. The store manager at Coffs Harbour, was plain rude and could not have been more disinterested in selling your product. I have purchased several items from super amart in the past and have always been satisfied with both the product and service, however this occasion was by far the worst experience I have had at any retail store and I subsequently cancelled my current order and will not be returning.
We ordered a Harndorf $799 table online and were told it would be ...in on a certain date. We then traveled three hours from Armidale to pick it up, only to be told the truck drivers wouldn't turn in off the highway that day as they had the big truck and it went back to Port. Although not ecstatic, we accepted this and said we would have to get a friend to pick it up when it did come in as we had no more time off in the short term. The manager then rang me two days after we left Coffs Harbour and said the table had arrived and demanded to know when it would be picked up. I was only able to tell her approximate dates as I had no certain date from my family member on when they could collect. She proceeded to ring three more times to both my wife and myself within the next four days, each time more abrupt and rude. Unknown to me, today my family member went down to the store as he wanted to measure the box to see if it would fit in his trailer. He asked if he could measure the table when the manager interrupted him and said "Why?". He explained he wanted to know how long it was.... She then cut him off and said "As long as the one you bought". He then explained he was just picking up for me. She then looked it up and said "well he hasn't even paid for it". I had only left a 1/3 deposit and was paying the balance on pick up which we had arranged at the start of the transaction. The manager then called me and I was told " Your person is here to pick up the table" (which he wasn't yet... just wanted to measure) "and you haven't paid for it.. so....". I replied that was fine I would give my credit card details. I was then told Amart did not take payments over the phone...??? Despite having done this for the deposit, and told when we left the day it was not available, that we could ??? Rude, disorganised, terrible customer service and incompetent!!! Not only have I cancelled my order, my family member said he could not believe how he was spoken to and treated and would not return again. I will do the same. I am writing this as I dont think it is good enough to let this sort of behavior go unrecognised. I have owned my own business for the past 12 years and would never employ a person with that level of disrespect and belligerence, let alone have them as a manager. I have never been treated this way as a regular customer, who wanted only to buy a table. My wife and family have also been disrespected and tainted by their experience at Amart. This is also the first time I have ever felt compelled to write a complaint. My experience has definitely marred my opinion of Amart, and I have written an online review as a result. Poor Customer service. Rude management.
Pay good money surposed to be new ,but second hand i'm so over damaged goods and flatpacks
Super Amart Coffs harbour Manager [name removed] was so rude and unprofessional, aggressive . I only asked 1 question .wow was yelled at and spoken down to because im a women. authority went to his head, so bad, no customer service . I 'm trying to sent email about this person to head office no one working at super Amart or customer service has any information about phone numbers or email address .for me to send my complaint to. Purchased a lot of furniture from super Amart only to find most of the furniture damaged second definitely " not ne...w" Trying to solve the issue , not much luck yet, alot of back and forth ,but i'm the one contacting them at my expence All damaged furniture , badly made shouldn't be selling at these prices made second hand not new at all
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.