Valentina bed! Already broken
Had my bed (Valentina) for a month and a half and its already broken. Theres a little leg in the middle of the bed and it broke. Now theres a big dip in the middle of the bed as the metal bar down the bed is now bent. Maybe Good for kids, definitely not average sized adults.
Smart Care & Fabric at A-Mart is a Joke - Please do not get any Extra Care - Its a Scam
No Matter what you do, you can never get a decent replacement or repair with A-Mart as they have too many fine prints - you only care to read when you try to make a claim. Do not trust any sales person there, their fabric is not the best.
Smart Care requires you to make a claim for 1 stain within 7 days and no Guarantee to fix it completely.
What should people buy extra protection for if it doesn't actually protect you form any unforeseen damages. Its a joke frankly speaking...
Horrible Customer Service and Warranty Service
I contacted their Warranty Department in Mid October as one of the legs on my sofa was broken and I noticed I had a 5 year warranty on it. After getting confirmation that my claim had been accepted this is where it all went array.
I was initially sent the wrong leg so contacted them thinking it was a mistake to my bemusement it was not, they said that the leg they had sent was a suitable replacement as my sofa had been discontinued. Unfortunately the leg they had sent me was half the height of my current legs and so obviously would not work. ...I contacted them again and sent photos as proof (They asked for this) that I needed a more suitable replacement. They stated they would then send me the correct leg, which came a little while later which was laughable as they sent me the exact same WRONG leg they sent me the first time. 2 weeks ago I asked to speak with a manager and am still waiting to be contacted. Every time I email it takes approx a week for me to get a reply and conveniently it is usually when a manager isn't in. I have now been waiting a month and a half for a plastic leg. If you cannot provide parts up to 5 years after you have sold a product then why offer it as a warranty period? I will never shop at Amart again and will be telling my story to anyone who will listen to never go there either
Terrible 1st time experience with Amart
1. Ordered one chair. (10 Oct 2019). Advised not in stock - about 4 weeks. Paid up front.
2. 5 weeks pass and advised will be mid Dec 2019.(8 weeks+)
3. Received txt message last week now in stock - please pickup./Advised promptly when i'd pickup.
4. Went in to pickup yesterday. Their systems are down. Apparently cant supply without the system up. Eventually sent around to warehouse to pick it up.
5. Get it home, terrible quality. Screws for legs are not long enough. Fittings of legs falling apart. Very cheap chinese quality evident, poor weld....
Faulty Atticus lounge and terrible customer service
Dont buy from Amart furniture they dont look after you. My lounge is piling after a few months and their answer is to by a clothes shaver and shave it off!!! Thats right a $3000 dollar lounge and I have to shave it.
Expect no refund policy for unpacked defective products. Get shocking customer service to find resolution.
Purchased 5 items and the horror story began asap after unpacking the boxes.
Out of the 5 items I purchased ,, only the pair of recliners worked.
The pair of beds I bought could not be assembled, as it had missing nuts and bolts.
Whilst the corner table I ordeted had missing stickers to match the instruction manual.
After calling the warranty department, I was told that the items were not on stock and I have to wait possibly 10 days.
To lessen the wait (so I can have a bed to sleep on) it was suggested that I just go to the local hardware and purchase the missing nuts and bolts. (Great quality control solution)
After all the hassle, pain and fustration , I just gave up and asked for a refund....The next chapter to this horror story occured when I was transferred to the refunds dept. To my shock , I was told that Amart will not provide me a refund because I already unpacked the (defective) products. Summarizing the situation to the refund department why I want a refund was because of the following. 1 The items should have been delivered in good and complete condition. 2 The items delivered had missing parts/ defective. 3 The items can not be replaced on time due to supply issues 4 Items have to be unpacked to assemble them. Again to my shhock, I was given a short lesson law consumer law " since the items (defective items ) were unpacked I do not qualify for a refund and that I should just wait for the products when they become available." Fustrated , I asked to speak to a manager to clarrify things. Guess what, I was told that her manager is busy and will call me when he can. "when he can" I asked, Reply " When he is available." Again I asked "when is he available" "Next year"? Guess what, the reply was "Yes he will call you next year if feels like it." So Amart as a customer this is what you provide . 1 facility for online shopping. 2 expect poor product quality control and possible defective products 3 do not expect timely replacement 4 do not expect a refund because the delivered defective product(s) is/ are already unpacked. 5 you can expect a call from management to resolve your issue possibly "next year" Thank you Amart, you just taught me 1 what Big time Grief is 2 never to purchase again because the policy is "unpack the items at your own risk" 3 suck up and wait for the items "when available". 3 Do not expect the manager to call because he may call " possible in a year if he feels like it" Thank you Amart for hiring great refund front line people with shocking problem solving skills Will Never buy from Amart again!!!!!! and will tell all my friends and customers.
Do not buy. Looks ok to eye but poor material quality wont last a week.
Purchased a buffet table which looked fine to the eyes. The FIRST day my wife who is a very gentle operator of things opened the door it broke. We suspect the door on the inside is eaten by termites. Basing on the marks and the wood is soft.
I wrote to customer service and sent detailed pictures. Its terrible experience asI haven't heard back from them. When I followed up a response came that "Your claim has been closed due to the issue not being a manufacturing fault". Just shocking ! It broke the first day when we gently tried to open it and they have the pictures it.
Avoid like AMART like the plague.
Worst customer service and store manager
Sold me a mattress and received one that is so uncomfortable and when I called them they hung up on me and were extremely rude. Worst customer service and manager has no managing skill and is very disrespectful.
Poor Quality Furniture and dont bother complaining or asking for repair or refund as they will send some bogus expert around and tell you its your fault. Never ever buying anything from them ever again. cheap nasty rubbish.
kombi bunk Bed
Product is of good quality and my kids liked it but annoying part is assembling it as there are so many parts and no labels on the wood pieces. Moreover the instructions are not very clear. Bit disappointing. It took 6 hours just to do the half of it for 2 people.
IKEA product instructions are much more clear and simple.
Excellent customer service
Purchased a bedroom suite to use in a spare bedroom in our house, when we unpacked the goods found some damage to the bedside table. Contacted Amart and within the hour we exchanged the damaged item with a replacement unit. The Manager even contacted us personally as we were returning to the store to advise us that the replacement unit was ready to be collected at despatch.
Well done all the staff at A Mart Dandenong
Hard to return defective product
Crack appeard on centre of table after one week. its been two weeks since submitted the claim and no outcome so for. I will never ever buy any item from them again.
Received half product and extremely rude behaviour from the staff.
I had purchased Torelli Lamp Table on 7/11/2019 for $20 special price. Sales Person sold me incomplete product. It usually comes with 2 boxes and he just gave me 1 box.
This morning I spoke with "Trever" and explained the situation.
Firstly, No apologise from him for inconvenience.
Secondly, He is asking me "why it was sold for $20" (I really doubt is he trained staff, who is not even aware about pricing)
Third, Extremely rude tone of talking. Because I said I am flying to Sydney for work and my wife will have to drive from Kippa Ring to...
Terrible! Only delivered half a couch
Amart Furniture what a joke! Only half our couch delivered even though we paid for it a week ago, the lady in store confirmed everything was in stock!!
Had to flag down the delivery drivers to tell them were missing a piece for them to reply oh yes we know, we werent given a piece, you will need to call the store Called amart and they said they will need to find the missing piece... Probably in your warehouse in Campbellfield that shouldve been loaded this morning! Why wouldnt they have checked off the items when loading or shouldnt the two delivery guys checked their truck before they left?
Horrible customer service !
I bought a cute bedside table
For my bed and I bought it home I tried to open it nicely but the packaging Was not user friendly. It had obvious damage to it when I opened it so i went in Sunday afternoon 4pm the two female staff at the service counter near the entrance were rude, racist and ignorant and were openly gossiping about me and my partner. They had no idea about the store policy and even told me that they were unsure if I could get a refund because I opened the box it came in. Are you actually serious ? I wanted to buy a bed frame and a mattress too but i was so mad at how they treated my partner and myself I would rather go elsewhere.
- WA, Joondalup
- Verified customer
Quality of items that where delivered all damaged not worth the hassle going through customer service using very poor
Damaged goods avoid buying as you can see below items where delivered as below use a better company customer service also very poor dealing with arranging pick up of items
Lies, lies and more lies!
We bought beds, pillows, bedside table and bookcase, which salesman Neil assured us would be available and delivered to our home by a due date.
We had two confused deliveries on the same day but no pillows, which we were subsequently told would not be available for three weeks. There is no coordination between sales, administration, and delivery. Nobody cares at Amart, and what you are told by the sales people differs from what actually happens. You can complain to the top, even the CEO, but once they have your money, they could not care less. Their customer service is non existent. Shop elsewhere, because this place is cheap and nasty, just like their stock.
La Salle dining suite
I purchased the La Salle extension table, 5 chairs, a bench seat and a buffet. After my bedroom suite I expected this purchase to be perfect. Regretably the table developed a crack in it. Between head office and the Bankstown store a happy outcome was made. I love this setting, it is solid and looks good. The bench seat is fabulous.
Worst service and experience ever
Terrible experience and unaccepted behaviour and attitude of customer service. Your customer is standing to gently ask for your information about the product and you are sitting on the bed to answer without a glance and having eye contact with your guest.
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