Reviewer Photos & Videos
Disgusting and terrible service from the warranty department!!!!!
They didn’t honour my 5 year guarantee!!! I purchased a lounge suit and had it for a year and a bit and the lounge cushions went extremely soft to the point were you were sitting on the base of the couches and the stitching on the couches were coming off!!!
They sent a technician to look at them, and the technician told me that this type of couches have been a problem with a lot of people who have purchased them and recommended that I don’t swap them for another suit the same.
He made it very clear to me that these couches were faulty.
When ...i called amart to discuss what can be done and if I could at least swap them for something else, they said that it wasn’t a manufacturer problem when clearly I was told they were from the technician. I asked to speak to a manager that can help me, but the women I spoke to refused and said that there is no one higher then her and threatened if I put her name on this review that it becomes a legal problem.
terrible, disgusting service and everything else!
I would rate 0 if I could. Worst piece of furniture!!! And even worse service !!!!!!DO NOT BUY FROM HERE!!!! I will leave this review on every possible amart review page out there !!! They do not help you with warranty or anything!
The best service I've ever had from any store
Picked up coffee table when we unwrapped it it had a scratch. Amart delivered a new one free of charge
- WA, Cannington
- Verified customer
cheat you on the name of the insurance
when they sell you They are very nice and responsive after sale they have so many exuses to decline your request so be carefull when they trying to sell you any acessories like smart care leather doctor it is all bulldust
Excellent customer service Jacki!
I was let down by an online company, delivery was meant to take less than a week, took a month then they said item out of stock. I needed an outdoor setting urgently for a styling job. I went into Amart, found an item in stock but initially we thought it wouldn’t deliver in time so I left. Jacki chased me to the car, advised she could arrange delivery straight to my door in 4 days for free, and the item arrived in time as advised! I’m so relieved, THANK YOU Jacki for all your help, you are amazing!!
Kori Bed Suite
Terrible quality of Kori furniture. please save yourself money. The tallboy is lightweight, bed makes sounds and side table drawers are uneven
Ridiculous shipping for "Online Exclusive products"
Was about to purchase 4 sets of chairs as they were sets of 2 and I needed 8. Was pleased with the sale price of $649 until they added the shipping on top of that price. $201 for shipping!!? Are you kidding me?! What an absolute rort of a business. Lost my business straight away and will never shop there again. What a money making SCAM!!!!
Poor quality and service
Extremely disappointed with the quality of product and service from Amart. After having our initial lounge suit serviced twice due to defects, we were allowed to purchase a new product. After 2 years of having new product, it also has defects. Although, 2nd purchase has a 10 year warranty, this is apparently not eligible to us as it includes warranty of 1st item (which had a 5 year warranty). Never buying Amart furniture again!
This place is a joke.. stay away you might as well throw your money on the bin...
the products so low in quality that just after a few uses the couch gave me the worst back pain.. the table and chairs polish came off and the paint chipped. They are soo unhelpful.. wont give me my money back. Nothing in good quality here.. worst service team and management... i would not be coming back even if they were giving it for free.. i would give 0 stars of it was an option.. 1 star is even too much for this place..
Dont waste your money. They rust within months.
We bought these outdoor chairs earlier this year. Even though they are sold as outdoor chairs they shouldn't be left outside as they rust. According to their customer service a product rusting isnt covered by their warranty! They were not in the elements but under our verandah. They got wet a few times when rain blew under. Why are they selling them as outdoor chairs if they arent suitable for outdoor use! We were never told they weren't suitable for the elements. Not only have they rusted but the rust has ran down onto my granite pavers and ...damamged them. I really should have fought to have the pavers replaced due to their cheaply made and crap product. After being told twice via email and phone that they wont refund or replace I demanded to have my case escalated. Finally a lady called and offered an instore credit. Really they should have refunded. I have spent a lot of money in the last 12 months. We are now looking for 2 new couches. We will not be purchasing at Amart. Imagine a warranty claim on something substantial in price! If they refuse to honor a warranty on a $40 chair, good luck on a $2000 couch!
Worst customer service
They have a man works in crossroads make sure not to go to him unless u r planning to spend fortune. Otherwise you will judged by him and make you feel bad for yourself. While serving us he went to other customer coz they were spending more money. Shame on the company hiring people like that.
Outstanding customer service
We purchased a bed today and were greeted quickly by James. We would like to thank James for a quick and easy shopping experience and will gladly shop here again
Amart - Eleanor Modular Couch. Rubbish don’t buy it!
Purchased premium couch $4000. Nubuck fabric. Less than 2 years the fabric wears unevenly and loses its leather grain look, turns into faux fur on half the couch but not the rest. None of the cushions match. Looks cheap and nasty. The cushions where you sit begin to sag, the dimples let go and become uneven.
First picture is how it looks in store, the rest is how it looks after 2 years of being used once or twice a week. Decide not to bother chasing it up with Amart and instead turned the couch upside down and retied the knot on the strings t...o make it tighter making the dimple deeper so they look new again. Contact Amart finally about the poor quality of the fabric. Sends around disgustingly rude technician from The Leather Doctor. Comes in with massive attitude problem and picks faults with my “perception” of how the fabric should perform because I’ve compared it to Nubuck fabric couch from Harvey Norman that has out performed this one from Amart. Told Nubuck fabrics can’t be compared. And when I say “told” I mean rudely and abruptly cutting me off mid sentence. Technician leaves. Following week, chase up with Amart customer service, 30 minutes on hold and get told my warranty is void because I’ve modified the couch by tightening the strings on the dimples. And the poor quality fabric is expected to perform like that, it’s just my perception. After initially being told it was just “pilling” which is only possible on a knitted fabric by the first customer service rep. Now pursuing with VCAT. And will win. The product quality is disgusting. The timber used inside is cracked and packing string is used to create the dimple effect. Do not buy this couch unless it is for staging in a house for sale and not being sat on. It will not last. I’ve purchased $16,000 worth of furniture from amart to boot but after this customer experience and warranty dodge I’ll never set foot in there again. You don’t even have to save up to buy something better from somewhere else, this is their Premium couch and costs more than others elsewhere. Do your homework. And judging from all the poor reviews here they don’t give a toads about you either it’s all about the initial sale. If you’re a young couple and want to furnish your house avoid falling into this trap. The furniture is extremely poor quality made from recycled rubbish materials from China. It warps, chips, splinters, delaminates and pills and stitching comes undone. It’s all nasty nasty nasty furniture. Go to furniture clearance stores instead avoid this place.
I bought a Rimini 7 piece bar set 2 years ago. When I bought the set I was told it had a 3 year warranty. A couple of months ago I noticed that the plastic sides had all broken apart on closer inspection I noticed that the top was doing the same. This set has always been under the patio and is covered with a vinyl cover when not being used. When I contacted the amart warranty dept with a description and photos. I was told that it not covered under warranty as it is wear and tear. I would hate to think how long this product would have lasted if it was not under cover. I have since seen reviews with people having the same problem with the same product and they too have been told that it is wear and tear
Service is terrifying
I have bought a sofa 4 months ago, because it’s a made-to-order, we have to wait for 3 months to ship it over to Australia.
However, we found out Amart has given us the wrong order and we reported it to Amart LAST MONTH. Since last month, we haven’t had a conclusion.
Here’s what we encountered.
We order a right hand side lounge, and we definitely ordered the correct one as the invoice noticed that; however, we’ve received a left hand side lounge, so we’ve called Amart last month.
The first day we called Amart, they keep passing us to other depa...
Don’t use the online tool - nil stock
I ordered a Hillside Loft bunkbed on Sunday 15 Nov and arranged for home delivery. They stated they would be in touch to arrange. Heard nothing from them so chased them up for an update to be told item is out of stock and may be in stock in mid December (not guaranteed). Nowhere on their site does it say it is out of stock or state this fact when you confirm your order. Total waste of time. Recommend you stay way clear of Amart online!
worst experience ever in my history of online shopping
I bought two wardrobe items ordering side went to plan all good delivery was a complete nightmare no communication i had to do all the phone call and chasing up lies from all the customer service team goods were damaged no replacement stock the list goes on and so after all that nothing to show for it never again
Very well made
We purchased this set and even though it was flat pack was impressed with the fact renewable timbers and recycled plastics used. The quality of the product was good and putting it together did not find me wanting to throw it in the bin as I have done with some other purchases from places like Bunnings. The unit itself is made in Indonesia and the build quality excellent.
- Amart Furniture
- Verified customer
We purchased the 5 piece Colton from Amart O'conner in August 2019.
Being modular, we liked the flexibility the couch provided, and despite sitting/lying on the demo couch numerous times on numerous occasions prior to making our decision, we couldn't fault the comfort.
Once delivered, the couch quickly started to sag, and the timber supports between each module became very prominent. It was noticable within 1-2 weeks, to the point that we couldn't lie on the couch without timber jabbing into us.
We sold for 25% of purchase price after 1 year, and we reckon we were lucky to get that.
- NSW, Bankstown
- Verified customer
Poor products and extremely poor customer service when a warranty claim is made
Purchased dining chairs from the Amart Signature collection. Chairs are only 6 months old and have a 15 year guarantee. Unfortunately one already has a tear in it due to bad manufacturing methods. The material is hard up against the timber framing with no cushioning and all seven of the chairs are not fit for sitting on as the foam does not support an average persons body weight, On sitting on the chairs all you can feel is the timber front rail support digging into your hamstrings. A warranty claim has been lodge as requested and all informati...on and photos where provided. Despite this Amart is making me provide more photos and have yet to address the problem at hand, It would appear they will do whatever possible to make it difficult to honor a warranty claim. At $349 a chair the quality of the product is lacking and the customer service for warranty claims is extremely frustrating. This is the last time I will will purchase from Amart and in future will deter people from purchasing from Amart due to the difficulty in processing a warranty claim. Get your furniture elsewhere.
Questions & Answers
Where do I find the warranty form
I'm wondering why a " 5 year warranty" doesn't mean that.. under Australian law, I have the right to a refund, repair, or replacement.. yet the store offered me $800 on a faulty lounge still under warranty.
can you get a package deal
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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