Reviewer Photos & Videos
Bought 2 pieces sofas for $600 on sale. The fabric was such a poor quality lint appeared in a few days. The sofas are unusable in a month. Why make it cheap and not get the customer ever back again after one sale?
Amazing customer service!
I have received the most amazing Customer service ever! Sadly I can’t say the same for the courier company, but the team at Amart, from store level to their Head office has been excellent.
Bought 2 Mondeville chairs just after Xmas on sale, down to $250 each from the original price of $700 each. For that kind of original price, you expect quality, right? Plus with 15 year warranty, sounds like it’s a quality item, right? Wrong. 6 months later, one chair got the wobbles. A leg came loose. I claimed under warranty, picked up a replacement. I should have checked it at the pick up point. (Didn’t expect what I saw, at all). The leather was poorly cut, there were flaps of leather that hadn’t been trimmed, visible at the front of the ch...air. I guess I can try trimming it myself but believe me, if I’d paid the full price for these chairs I’d be ropeable with that shoddy quality! And it’s considered their “premium” range. I’d hate to see the budget range. I didn’t see that shoddiness with my original two chairs. Just terrible. Did they replace my chair under warranty with a 2nds? I will never buy anything from Amart again. This was my first and last time.
Years of warranty is just in paper. They don't care about customer.
I bought a lounge few months before which has 7 years warranty. It has broken back and now they simply says its not covered my our warranty. It has broken back. Isn't lounge suppose to sit and rest your back? And if back is broken, is it our problem and not covered by warranty? Technician they sent told us that it will take A mart lots of money to replace it and I am sure that's the reason Amart does not want to repair it. They don't want to loose money. Such a terrible customer service. So please don't believe Amart are genuine for their warranty.
Request for proof of issue falling under manufacturing warranty
Called the customer service number for the second time today to request proof of how the peeling of the leather on one seat of the chaise lounge purchased does not fall under warranty. Got the same spiel as earlier conversation on how it is not covered by warranty and that I can take it further to ACCC if I want too. What happened to looking after your regular customers who are already coming back time and again. Considering how the retail sector is at the moment and customers not being around as much you would think that companies would try to...retain their regular long standing customers rather than alienate them. For the cost of sending a leather repair person to clean and put a coating over ONE leather seat. It isn't like I'm asking for a whole new couch. Just so stupid to lose a customer over this but this is what will happen if they do not help. We have never claimed anything prior to this joint claim on 2 issues with the leather chaise lounge. They have fixed 1 issue of the foam dropping in the chaise so when you sat on it you could feel the wood frame underneath. But to not approve of the peeling leather is just silly on their part. So far we have purchased from Amart: 1x 3 seater fabric sofa bed lounge & matching footstool & cushions 1 x 2 seater & 1 x 3 seater bi-cast leather lounge & matching footstool & cushions 8 x white dining chairs 1 x leather chaise lounge with 6 cushions - this is the one we are having issues with 14 x metal dining chairs Why is 1 seat only on 1 sectional portion of the couch damaged by us apparently either cleaning it or not cleaning it when we have been using the same product (water and a damp cloth) across the whole couch (top/backrest/arms/seats/base). It's not happening on any other section of the couch at all but according to Amart me either having cleaned it or not having cleaned it or the oils from our body have broken down the leather. Again..... why if this is the case is it only on one seat...... Has to be manufacturing. I wait for a return call. Let's see.
Very disappointed with the warranty claim
my sofa has sunken down from 2 places. All 7 Back cushions are the same. When you sit down you can feel the wooden frame and it hurt the back. Even the person who come to chek it he said it need to be fixed or replaced. The sofa has 10 years warranty and i used it for 2.5 years only.
I bought so many furniture from Amart this is my first time i clain something and i recived a call saying it is normal wear and tear. I never going to buy anything else from there. So disappointed
couldn't organise a beer in a brewery!
I made an online purchase from Amart for outdoor furniture which was stated as "in stock" at my local store. A few days later I was notified by text that it was ready for collection. On going to pick it up from their Nunawading store, they could only find half the order. I was told they "don't go to check stock when its an online order"! As I was rightly very angry for going out for nothing, they offered to deliver it for free. I was then sent a variety of text messages telling me a variety of different times they were delivering on the on...e day. I was phoned and told they were coming in 30 minutes. 15 minutes later they called to say they weren't delivering today as they didn't have the goods!!! Needless to say by this time I had had enough and rang and cancelled the order. I can't believe this company is still trading given their level of incompetence.
After having some initial teething problems I spoke to Jess who sorted things out very quickly for me ..Amart rectified the problem I was having with out hesitation and were extremely helpful. I would be happy to shop there again and I actually have already.
Furniture with woodlice !
I hope Amart furniture would concentrate more on increasing consumer confidence and improve their product quality that eventually add some more star next to it's name. Working for it or against it is a choice!
About 3 years ago I purchased over $2000 worth of furniture : an occasional chair , a chest of drawers, 2 bedside tables and a TV stand from Amart in Moonah. When the furniture arrived I was excited to open the boxes but upon doing so I noticed major flaws with every single item. The TV table had one short leg, the occasional chair would not sit flat and rocked around, the chest of drawers for the bedroom had damaged drawers with the guide rails loose and ball bearings falling out of them and the bedside tables were very poorly made.
- QLD, Virginia
- Verified customer
Product Lost colour in just 6 months
I bought the sofa set from Amart virginia just 6 months ago, it has lost its original colour. I did put warranty claim and explained that it is sitting in family room against the window with always closed double curtain but they refused that saying it is not something to do with manufacturers.
So the result is they cant do anything.
I have 3 pieces in total all of them lost its colour. 1 of the piece is sting against the window but other two? No other two are right under the shade but its also lost the colour but Amart won’t believe it.
Ok thanks Amart lost its permanent client for ever.
I would not recommend AMART FURNITURE anyone.
- SA, Gepps Cross
- Verified customer
Warranty is worthless
What a palaver!
My Mother purchased a Quinton Stool about a year ago for $179. It was junk. Failed within the first 6 months. Put it in the Garage meaning to get around to throwing it out. Bought another stool to replace it; don't know where from? With all this COVID nonsense we took the time to clean out "that" drawer. To my amazement we found the sales receipt. Printed on it was "Three years FULL Warranty". Started the process to get a the refund. Photographed the receipt and four pictures of the stool. One showed my wife sitting in it with t...
Will never buy again
I ordered a lounge which was on a great sale, I had intended to cancel the order and rang the store to see if I could cancel over the phone as I placed the order and deposit over the phone, I was told I would have to go in to the store do the cancellation , as I was unable to go to the store the assistant told me she would have to speak with management to see if I could cancel over the phone and said she would ring me back, I never got a call back so my order should of still been active, so I decided I would go ahead with the order, a month la...ter after not hearing from anyone I rang to see when the order is coming in only to be told they did cancel it a month before and my refund has been waiting for the past month for me to go in to collect, I told the assistant I didn’t actually cancel it, And that I had rang to see if it could be cancelled over the phone and was told no it can’t so I decided to go ahead with the order, I was more or less told bad luck nothing they can do and they wouldn’t honour my order, shocking customer service and shocking communication, this is the second bad experience I have had with Amart in the last 2 months, I will never step foot in Amart again
Good customer service
I brought a two seater leather lounge very happy with service and product. Still waiting on the matching three seater but I understand due to the pandemic it is taking much longer than expected
Ordered the Orient bunk bed online and mattress. Deliver was prompt and mattress was good but bunk bed was so horrible quality is a nightmare to put together. There were holes were there weren't meant to be, and lots of things didn't align. My tradie husband had to go to Bunnings to buy special tools for his screw gun to put together and it was still nearly impossible. The instructions said you can put it together in 45 minutes and provided an Allen key which is literally useless. He has been a tradie for 18 years and even he struggled for hours. Absolutely ridiculous. Not a cheap bed either. Paid nearly $500 for it. It's flimsy and the wooden planks are a joke. Things were breaking as we were trying to put it together. Not happy.
Sales people don't know everything
We purchased 2 leather lounges, a lifetime major purchase. I explained to the sales person my concerns that they may not fit through our door, but after completing the house type survey, which is very basic. Our older home has narrow doorways and an awkward foyer entry. I was assured it was o.k. I measured the lounge it might just fit.Upon delivery, we discover the 100kg lounges are in boxes which is our responsibility to unpack, furthermore the boxes will not fit into our house, and are placed in the carport. The delivery men gave me instruct...ions of how we could manoeuvre the lounges into the house after unpacking them. They told me this often happens. The sales person, obviously wanted a sale and maybe he was genuine in his knowledge. Delivery people have their instructions and liabilities and are expected to solve these challenges in a limited time frame, so they are not at fault either. Four people were required to manoeuvre the extremely heavy lounges into our longe room.
Lounge suite disintegrating
Bought a 3 seater and 2 seater Ashleigh Sofa from AMart less than 4 years ago and the lining underneath the lounge is disintegrating, falling off and turning to powder. Rang AMart to bring to their attention the poor quality of the lining only to be told that that all AMart employees know to remove the lining from their AMart lounges because of this issue. Surely the lining is there for a reason?? And why didn't they offer me this "insider" advice when I bought my lounge suite. Also was told that while the other parts of the lounge were still under warranty the warranty didn't cover the dust cover. Basically it boils down to cheap bio-degradable fabric used on the lining. Won't be buying a Chinese made lounge suite from AMart again.
Online Exclusive offer - Amart Furniture
Came across an online exclusive offer with Amart Furniture. ONLINE meaning has to be delivered, cannot be purchased in store. The chair cost $279 and they wanted to charge $150 for delivery - no other collection options provided. They have lost a long term purchasing customer!
Beware the absurdly outrageous delivery cost
After venturing kilometres to some godforesaken suburb to purchase a footstool, I was told it was an "online exclusive" - whatever that hell that means - and the item was not in-store. I then spent 45 minutes online locating said footstool (and an outdoor chair) at total cost of $128. I entered my delivery and credit card details online. I was just about to finalise the order by credit card, when I saw that the price had mysteriously increased to $239! That meant the delivery fee was an exorbitant $111! $111 for two small items! I immediately cancelled the order and jumped online to vent my outrage at the absurdity of a delivery fee of $111. What a rort! Never, ever again. #AVOID
Defective product never buy again from Superamart
Bought 8 pieces dinning table n leather chairs from Superamart Oxley, Brisbane with 10 years warranty. After 3 years all chair leather is peeling. Asked Superamart for warranty replacement, they said everyday wear n tear, the warranty not covered...what a rubbish. Don't trust 10 years fake warranty...Paid $2000 down the drain.
Questions & Answers
Read all the reviews, rather shocking, has the customer service and quality of stock improved? I had my eye on a dining suite you advertised until I looked at the reviews. Not so sure now, feeling very disappointed.
Blaze dining chair assembly.
Cannot get them to be all similar and correct, they are all on different slopes. Any assistance would be appreciated.
I am a very DIY guy, but this has stumped me, I believe they are faulty.
MANY other have tried to solve this issue and have also,failed.
do you have queen size gas lift beds and how much are they
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