Amart Furniture

Bought a bed in Oct and told it would arrive in Dec, then told Jan, and again in Feb they contacted me via text, phone and email to say my order arrived and to pay in full to have it delivered. I did, then had to chase up to find out where it was, they said wouldn't arrive until May. Now they are saying won't be here until June at least as the bed slats didn't arrive and they refuse to send the bed frame.
They have held my money for months, provided false and misleading information and now refuse to refund the delivery fee for the bed they never delivered. If I had known this in Oct would never have gone to that store. Should have just bought from an online provider, have experienced much more customer care with online providers.

Waited 5 months for delivery. After unwrapping and putting goods together I quickly realised I was delivered the wrong product, contacted them immediately, multiple phone calls + 3 emails. But now I have my biggest problem - trying to get someone at Amart that is remotely interested in fixing it. As far as they're concerned they have my money so our transaction is completed. Amart takes the view that I paid $3k for "a couch" and they delivered "a couch", even though its the wrong one. I was eyeing up spending another $4k on bedroom furniture with Amart during recent sales, thank goodness I didnt. Congratulations Fantastic Furniture, you just made $4k !

Black polypropylene type material underneath lounge chairs for ? dust protection or looks started disintegrating and peeling away in pieces leaving huge mess. Online Warranty claim was closed by A Mart Furniture without explanation and phone call to warranty service person said the material underneath was not covered by manufacturing warranty (10 Years so still current after nearly 4 years) Clause 125 from their website states "Amart Furniture warrants that all Products (or components of Products as the case may be) will be free from defects i...

I purchased my long awaited Barbosa outdoor lounge just over 12 months ago, when I went to remove the cushion covers to wash them a few days ago, I found that the fabric that covered the foam inserts had disintegrated and was like confetti. I contacted customer care and they emailed me a form to fill out. I lodged the form along with photos and they emailed me back stating that it wasn't a manufacturing fault and they also referred me to the care instructions which I found on their website (I've cut and pasted them for you) -
Do not remov...

Recliner broke 4 times have had it fixed through warranty 4 times only for it to continue to break again
Their website says they have a 10 year quality guarantee
However the refuse to fix my lounge as I’ve been told the warranty is up as it’s 5 years old.

the problem was an ongoing issue

When I contacted Amart about this their response was “we are sorry you feel this way”
That was it.
The quality and customer service isn’t worth the money

Be prepared for your lounge sweat to be left sitting in your driveway! They told me it was to big to fit through the door, home alone so it gets to stay there all day until someone else gets home. What if it was raining? I opened a box once they left and it was in pieces it took 5 sec and they could of carried in the larger parts that I could. Or do in my own.

Item Defective on purchase, and logan central customer care won't repair or replace even with having bought extended warranty valid till 2026. And even after 3 warranty claim lodgements and 3 escallations, 5 complaints raised and multiple phone calls. And they have yet again declined my claim for repair. Don't ever expect amart to be fair traders.Dont expect them to honour their warranties.Dont expect customer care to actually care. They take your money pretty quick, but if it defective out of the box, expect several months of fighting with them. And the bottom line, don't expect them to Honour their own Warranties....cos they won't.

This is nothing against this particular store, we purchased from the Ballarat store, but given the reviews here, this is an issue Amart wide.

We purchased a corner sofa on the 1st of March 2022. At the time we were expecting a mid to late April delivery. In April they then informed us it will likely be late May. We're now 30th April and the expected delivery is now mid to late June.

Not good enough, covid delays are no longer a valid excuse, we've had more than enough time to learn from it. How hard can it be for a company of this size to p...

I ordered a sofa on 31 dec 21…..I expected a delay but I have only received one update call to say not coming until early May. I called them today…..now not coming until end of May. I paid in full like a fool. Now they will have had my money and I am sofa less. Very bad communication and very bad time lines

I've purchased multiple items from Amart over the past few years, both in store and online, always trusting they are producing quality products in line with the prices they charge. However the latest item (a cabinet) really sealed the deal as the final thing I'll buy from them. The fake timber look is blurry, the cabinet doors don't align, the door handles aren't straight... Overall poor quality, poor customer service both in person and via phone, and unjustifiable prices.

Awful! Tried to cancel an order within minutes of making it, received a response 3 days later saying it wasn’t possible and the product was already on a truck and was told that I would need to wait for it to arrive and notify them, ok fair enough.
It arrived so I got in touch, sent some photos to show it was all intact and was told I would be charged a fee of $70 to return it, bare in mind freight was only $46.
Anyway, long story short I’ve been going back and fourth for 5 weeks trying to return it, customers service is awful.
I don’t leave bad reviews but I’m afraid this is what it has come to super ‘Awful’ Mart

I had been looking for a lounge for my first home which I am currently building. Amart wasn't actually on my list to go look at but nonetheless i appeased my dad and went and had a look. Upon entering, the store was empty and I had a look around. Long story short I was being served by Joseph and I had found the lounge which suited my requirements. I was "umming and R'ing" about the lounge and made a call to my dad to come down and have a look for a third opinion (my step mum was with me.) While waiting, Joseph naturally wanted to make the deal ...

If you are looking at purchasing the San Marco leather recliners check the hard to find label as to where they are manufactured. We bought a beautiful, comfortable recliner suite assuming it was the San Marco (Italian) manufacturer. It’s Made in China. After 3 years, little pin holes started to appear and the leather started peeling along the stitching. Amart sent a leather ‘doctor’ around who left without saying much and later we got a message from Amart to declare it NOT a manufacturing fault and therefore not covered under their hilarious 10 year warranty. It has now become a comfortable, embarrassing eyesore. Amart salesperson did agree that it must be disappointing.

trying to return a doubled order that was their error, still nothing after 20 days, havent been helpful at all.

Wanted a bunk bed for the grandkids and the range here was quite good.
Cheaper than I thought and a quick easy purchase.
With delivery.