Amart Furniture

I recently purchased a table from Amart Furniture and unfortunately the experience was disappointing from start to finish. The table arrived damaged, with visible damage on one end, and the overall quality of the furniture was far below expectations. The materials used feel cheap and don't reflect the price that was paid. Trying to resolve the… Read more

issue through the warranty department only made matters worse. The warranty process was poorly managed and completely disorganised. It's almost impossible to speak directly with the store because calls are routed offshore, and every interaction involved long wait times.

To make matters even more frustrating, customer service repeatedly struggled to locate my order in their system, resulting in unnecessary delays and constant repetition.

Overall, the product quality and after-sales support were both disappointing. Based on my experience, I wouldn't purchase from Amart Furniture again.

I recently purchased a new king size bed and then an electric reclining leather chair from Amart. I had my mind set on a Sealy posturepedic bed but I asked the Lady who was serving me what bed she would personally choose. Her name was Kylie and she was brilliant. She took me to a range of bed with twice the warranty length and 20% more internal… Read more ·  1

springs. It was also over a thousand dollars cheaper than it closest rival bed. Amart had one in stock and then I met Matt the store Manager. Whilst Kylie was absolutely brilliant Matt set a new level in service. He gave me an additional discount and loaded everything that afternoon.

The bed has been absolutely fantastic and I am back to sleeping all the way through the night. I had never been into Amart in Wagga before this event and I was truly blown away with their stock and the range and how friendly and approachable their staff are. It really is a great store.

The story doesn’t quite end there as a week later we received a 10% cash voucher based on our spend on the bed that needed to be spent in Amart Wagga store with 30 days. I took the voucher in and Matt the manager was in his super-salesman mode again and before I knew I purchased the most beautiful electric 100% leather reclining chair with Matt first discounting the recliner and then applying the 10%cash back rebate. It was a truly an amazing deal fora beautiful recliner. All the staff were great but Matt and Kyle were the standout performers.

I haven’t been paid for this review but rather I do love acknowledging great people, fantastic products and amazing service. Amart will always be my first port of call for furniture and great service from here on in.

Avoid this store In Traralgon if you value customer loyalty or basic respect. I bought a mattress yesterday and returned today specifically to upgrade to a higher-end, more expensive model. The counter staff refused to honor the 20% sale price from 24 hours ago and delivered this news with an offensive attitude that has no place in customer… Read more

service. Management needs to review who they put on the front desk. To be treated this poorly when trying to hand over more money as a long-term, high-spending customer is a complete joke. Left feeling completely unvalued and will be reconsidering future purchases.

Recently purchased two Les Vegas recliner chairs. Delivery and installation was fine. The guy who delivered and set it up couldn’t connect the Bluetooth speakers in the chairs to our TV. Our TV is compatible with Bluetooth and although the Amart… Read more ·  1

comes up on our TV it won’t connect. Went back to the store who were unhelpful as they are only sales people. Spending just over $4K on furniture I think the after sales service could be better. We haven’t actually got what we paid for.

This review is based on the furniture NOT the staff in the stores. The staff were and are great and helped as much as they could. The quality of the furniture is disgusting, less then a year old the furniture is cracking and falling apart, store… Read more

staff were great and helpful, warranty department disgusting offering a $120 refund on a $1099 bed, left me on hold for 39 minutes, then half way through the conversation the phone "disconnected" took be over an hour to get back on to the warranty department and the when I got in contact I got the run around, 100% guarantee I WILL NOT ever purchase furniture from AMART again and will NEVER recommend to anyone else to buy from them. Would give a 0/5 rating if it was possible.

Sub standard products – Bought an L shape lounge, with matching couch, was promised in a certain time frame, was not delivered, then after only months the product looked 10yrs old, so returned, which again took months, then find the couch with a piece of timber stuck on base of couch with screws, that had torn the fabric, sub standard products and service Show details

I am delighted to advise that Amart have now approved my warranty claim on a 100% Leather Electric recliner! I have been able to re-select another recliner from their range which I have now done. I cannot speak highly enough of Daphne and Rahul at the Joondalup store who have been extremely helpful in mediating this process - Thank you both! The moral of this story is simple - "When you know you are right...Don't give up the fight"

I recently purchased a range of items from a lounge suite, dining table and chairs aswell as a buffet unit. Upon collecting them i was shocked how large the items were in boxes. Thinking I will need to make a few trips. To my surprise the gentleman Paul managed to load them all in my trailer and car, saving me time and money as I live 30min away.

The staff were amazingly helpful and very caring when I took my mother there to shop for dining furniture. Sid in particular was extremely helpful and very friendly, and he made sure to give mum all the discounts available for her purchase. His staff are also excellent, and the product quality and service level mean I am very happy to recommend this store for anyone looking to buy furniture. Show details

The salesmen staff at this store are rude and disgusting in their behaviour. They treat it like their tourists there on a holiday. Customer service skills zero and so rude that they should be reported to management. I’ll never go there again!

I cannot rate as this service has been an utter disgrace. Firstly they cannot even spell my husbands name when it is on the invoice and subject line. Requested they contact me and not my husband as he works away totally dismissed this. 5 days to respond after emails sent asking for updates. Eventually they sent a technician to assess (just… Read more

want to add this is a $6000 replacement sofa as the first one was damaged then the replacement seats puddled within few weeks).

The technician replaced the usb ports but his findings were none manufacturing.

We believe this item is faulty and have requested as per fair trading an offer to keep as is ,a reselection or refund.

No response AGAIN!!!

I will be making sure i put reviews on all platforms and will encourage friends family and anyone i see going into a store to stay well clear.

Appauling customer care

Amart Helensvale , QLD;ordered an item ; got delivered a different item ; when approached the store the manager he was very unprofessional; rude ; furious ; not having an attempt to listen ; approach is at one point he could even start physically abuse ; his all attempt was trying to cover their mistake ; he was demanding to pay more inorder to get the same item delivered Show details

I had a very disappointing experience with A-Mart. I purchased a bed and when it was delivered, the package and the headboard were damaged. I had already arranged assembly, so I went ahead with it. After the assembly, I contacted the company. At first they were reluctant, but eventually they sent a replacement. Even with the replacement, I had to… Read more

pay extra for disassembly and reassembly, which I don’t think was fair. My request for compensation was declined, which is very disappointing. Unfortunately, based on my experience, I cannot recommend A-Mart

Fix your delivery service please, how can you not get in contact with the driver or know which company delivery service it is. They make you tick Authority to Leave for $1000 furniture online and then they dont tell you a time frame of when its gonna arrive and they dont even know who is delivering AND they cant even get in contact with them. Disgrace never again.

The mattress quality is excellent. Although the in-store exchange cost under the Comfort Guarantee was much higher than expected, head office resolved the issue and offered a more reasonable exchange price. Show details

I can only write absolutely useless in ever sense .I do not have the time and energy to go into detail as the lies and misinformation would take me 10 minutes of my life to write.Do not buy anything from a art online

capalaba super amart store friday 26th june had two bad experiences in the same day. first was just after lunch i walked in asked a woman about what options of sofa beds was available she walked me down and left without saying another word. i had a look found one i liked so i left the store and returned close to 7pm, trailer on car wanting to buy.… Read more

i was met near the door by your crooked eyed disrespectful employee who greeted me with "what brings you here" while looking down his nose at me with the only strait eye he had. i told him i wanted to purchase the sofa bed he dragged his feet down winging about the store being open late, i asked him to show it folded out he refused walked away and sat at the counter with the other lazy unhelpfull [Content Removed] making bird noises the rest of the time we were there. now im irrate i wanted to buy a sofa bed. a double or queen bed and a king size mattress that night or next day cash ready to go and i voiced that to them several times. this store needs to have a close look at your employees and make a few changes

My experience purchasing the items was really good very helpful, but the Store Manager was rude and not willing to help they advised me I could pay extra to have my chairs assembled but come the time I was advised that was incorrect and should not have been told that. I went to store to speak with the Manager as I believe that they should honor… Read more

the mistake as it was their mistake, and I advised them that I called the store to check that they would assemble my chairs before delivery and was advised they would. The response I received from the Store Manager was no we will not honor that and just refunded my money. I could have accepted this maybe if she showed some genuine concern instead of standing there and just replying " sorry but can't help you" I have refunded the money nothing else I can do. very poor customer service coming from a Store Manager.

Do not buy it!! We bought it and have a legitimate reason and they are using every excuse in the book to avoid it! Waste of money! Am taking it further as I have paid good money and they refuse to be a part of it after they told me to my face this exact reason would be covered when I bought the lounge. Show details

Do not buy shadow 2 9 piece what a rip off falling apart, chairs are non existent and now table is starting to fall apart as well, firstly the screws started falling out then the timber started growing mushrooms, definitely not timber, lasted about a year, I’ll never go there again.

We have a lounge that is under three years old with a ten year warranty. One of the electric recliners stopped working. after 4 weeks of "we will contact you later today with a service date" we have heard from NOBODY. They will take your money but if you need to make a warranty claim they will run you around in circles. We have bought a lot of… Read more

furniture from Amart over the years but their handling of this situation ensures we will never step in side an Amart store again. Only gave one star because we had to.

I bought a coffee table and was told that it came fully assembled so I would have to pay $165 for delivery as it would not fit in our car. I needed to have it assembled as I have a bad back and I knew I would not be able to assemble it. Well the table turned up in a small box that would have easily fit in our car and it was not assembled. I have… Read more

contacted Amarts head office but they don’t care. So just a word of warning don’t believe what they tell you in store.