Reviewer Photos & Videos
Been waiting 5 months for my order supposed to be due to Covid. So over the wait, just want to cancel my order, but I have to pay huge fee. I bought a mattress last year and not happy with the quality. Will never shop at Amart again.
- Amart Furniture Online Store
Bad communication, goods not available
I ordered a desk and chair online. After two months waiting, I received email to collect the goods. I called and email confirm the pick up date. I Received confirmation email. When I turned up to pick up, the chair is not available and I had a refund. What a waste of time.
- Amart Furniture Online Store
Poor online delivery experience, arrived late, boxes damaged, parts missing and poor customer support
Purchase was a breeze, the courier was hunter express with an estimated delivery time advised of 2-3 days.
Ordered 1/4 and box 1 arrived 15/4. Box 1 arrived with ends open and the paint scraped off the ends of the rails.
Box 2 arrived 17/4 with a damaged box and parts missing, presumably fallen out.
Customer service kindly offered a partial refund for the damage on box 1, but when box 2 arrived with missing parts they would not offer any further assistance, so I am stuck with a bed with missing parts.
All I am requesting is the existing of...fer of the partial refund for box 1 damage along with the remaining parts to be delivered for box 2 and they refuse to budge. 2 x end caps that were missing to stop the bed from damaging the floor is all I need. I am not one to write bad reviews and after a lengthy but polite customer support email trail it has become evident they are not willing to help with the solution.
Extremely poor customer service.poor quality furniture
Broken rails...chipped bed. Texted them they won't help or exchange. Manager didn't wanna do anything. Twice my daughters bed broke
I have always bought furniture from Amart and have had issues several times. The latest is my $1,600 couch has seats that have sink holes. You sit and feels like you are sinking into it. This is the second couch I buy from them where this happens. The first I had only spent $1,000, the springs would hurt the person sitting on the couch. That one got replaced. But I then later decided to spend a bit more in hopes the couch would last, but a couple years in and similar problems are appearing. We are not heavy people who live on the couch so to ha...ve this happen yet again, no matter how much you spend on their couches is disappointing. I have lodged a warranty claim and await a satisfactory resolution. I am not really interested in getting another of the same couch as, otherwise, it feels I will have to keep getting back to Amart every few years when the seats collapse. I will update the review advising how they have resolved this.
Very disappointed service
Bought a rumpus 3 years ago with 10 year guarantee, which sinks while sitting, someone came to inspect same, haven’t heard anything after a week, upon contacting Amart, I was told that they cannot do anything as there is no manufacturing defect according to the inspection. I wonder what is the meaning of this 10 Guarantee??? , also they did not even bother to contact me after inspection!!!. Not recommending Amart anymore
Grossly overpriced cheap and nasty furniture!
Went into this store to look around at furniture and was amazed at the cheap, nasty, rubbish quality of the furniture, yet they have the most absurd, grossly overpriced prices for such nasty rubbish. No wonder the store was empty when I went in on a weekend. Can get the same priced lounge suite at Nick Scali and getting quality, not nasty!
Ordered online, no confirmation was sent to my email as stated in their T&C's. Contacted customer service and the person claimed they could not see the order. Weird. I gave them the order number and asked that they cancel the order as this was an alarm bell already. The person assured me this wouldn't be a problem and that someone would call me, that was three days ago now and no one called back. I rung 3 additional times after this and was even denied by one person to talk directly to a manager/supervisor. Needless to say they found my order t...he next morning after I cancelled, a request that was ignored and they now are saying that because it's shipped I cannot cancel. Just a weird company overall. I could go on and on but obviously this company doesn't need my business or my immediate circle of friends and family. Best avoiding this company and especially the pit they call customer service. I wish I had read the reviews first before I placed the order with them. Believe the negative reviews and purchase from another company that has an emphasis on customer service. The shipment has now taken over 3 days to travel 25 km in a metro location as well. Nothing I can do here but warn others. Not the company it once was. Who knows if it arrives in good condition with the luck I've had.
Broken table, over a month for a refund!
We purchased a folding camping table online, which arrived damaged. The customer service I received was awful - it took so long for them to respond (over 48 hrs each time). When they finally offered a refund, I didn't receive it for over two weeks and only got the refund once I followed up with them again. Terrible service, would avoid them in the future.
Bad condition Kota tallboy dresser
I have exchanged the Kota tallboy dresser 3 times and the quality keeps getting worser by each exchange. At end i will apply for refund
- Amart Furniture Online Store
No to poor customer service.
I received damaged items with no to poor customer service. Delivery was not delivered on stated day. Far too much back and forth to resolve issue. I will never purchase from them again based on Customer Service alone.
I bought 2 white Marissa sofas at the Amart sale. Heidi, the salesperson was so helpful in getting the right sofas for my situation. I have a small lounge room and did not want a 2 and a 3 seater sofa. Heidi gave me a discount on 2 x 2 Marissa sofas. The other salesperson threw in a free white pouffe in the deal. The sofas are so comfortable. I have terracotta floors and navy curtains, so the white really pops.
Damaged goods. 5 contacts. No response
We received our goods and they are all damaged. We have now left 4 detailed messages over 3 days and spoken to customer service as well, who said they would follow up. To date we have no response. From time to time goods arrive damaged - we get that - but to have no solution, let alone a response, is pretty bad.
Warranty not honoured, cheap and nasty products
Over 6 years have spent over 16K in furniture with this business. Each and every item has had faults, fallen apart and had to be repaired. Replacement is not an option, they repair and do that poorly. Would Never ever purchase from this business again. Buy Australian consumers, you pay at times just as much but the product is true and lasts. We are nearing moving to our new home and the prospect of buying at Amart will never again be a viable option. Extremely disappointing that we are being blamed for defects in poorly manufactured items.
Half of bed delivered and no date for the other half
Ordered a single bed. Package 1 of 2 delivered on 7.4.21. After not receiving the rest of the bed rang 1800937566 on 9.4.21 told an email would be sent about delivery. Still nothing. Rang again on 13.4.21 said it had been sent but couldn't tell me where it was. They said would send email with tracking n.o -never happened. Rang again on 15.4.21 said the box hadn't been found. Again not just "we will send another one". Seriously, why it hasn't arrived is not my fault as the customer. Amart is a big company- send another one.
Buyers beware! They’re a scam
I really wish I could rate this company a 0/10.
Bought 2 ottomans a month ago. Delivery was pretty quick (2days) but the colour delivered was very different from that advertised on their website.
After numerous emails back and forth, they admitted it was their error and would give a full refund when products were received. Ottomans were sent back within 2 days of receiving but its now coming up to 3 weeks since return and still no refund. I’ve been calling customer service on a daily basis and been told I’d get a call back after discussions wit...
Lies, lies and bad customer service
Ordered a bed for my daughter on 29 March. Paid for delivery. Website state 5-7 working days delivery. Today is 13 Apr and I am still waiting for the bed.
Tracking states it was delivered from Melbourne to Traralgon on 01 April (approx 2 hour drive). It took the courier until 08 April to register receiving it. It is a 1 hour drive from Traralgon to me, yet i still dont have the bed.
Customer care are the worst. Lying to me, making up stories that I can prove are wrong based on the tracking advice and what is written on their website.
If I could give 0 stars, I would.
Worst online ordering experience and customer service
I recently placed an online order for an item, however, due to an issue with their website, the order was placed twice. Once I noticed this, I immediately sent an email to their customer service department, but got no response. I called them first thing on Monday morning to cancel one order due to this issue, as I had been charged twice for the card. The first person told me the order can't be cancelled. I tried talking to several other people, three people who said they will call me back, which they never did. Now both orders are being shipped...when I only wanted one! I've been calling them back and forth for six hours with no result achieved. It should not be that difficult to simply cancel one order which has been doubled with no fault of my own! The whole experience has caused a lot of stress for me and I've been so disappointed with their customer service.
warranty is a joke .lets start a class action case
purchased a new lounge payed for extra warranty and fabric protection .foam in seats has collapsed .its not structural so not covered .seems the waranty doesnt cover anything .
They don’t honour warranty.
Bought a couch just over a year ago and a cushion has become so soft my butt hits the timber frame but they say it’s not a manufacturer defect. Be aware when buying there. They give you 10 year warranty but do not honour it if you have problems. Lost a good client as far as I’m concerned.
Questions & Answers
I need to freshen up some of my silverwood furniture and trying to find some timber stain that matches the original look
I bought a boatwood buffet to match my boatwood table and they look different. The buffet is lacquered and the table is not?? Should the table be lacquered?
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.