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Reviews

1.9

1,533 reviews
5
(221)
4
(83)
3
(67)
2
(173)
1
(989)
  • Product Quality
    2.2 (206)
  • Return Claim MadeYes (79) · No (137)
  • Warranty Claim MadeYes (84) · No (133)
  • Product Appearance As advertised (70%) · Not as advertised (30%)
  • Shipping
    2.2 (16)
  • Customer Service
    2.5 (165)
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Miraz N.

Miraz N.

  • 2 reviews

Terrible quality

published

Bought 2 pieces sofas for $600 on sale. The fabric was such a poor quality lint appeared in a few days. The sofas are unusable in a month. Why make it cheap and not get the customer ever back again after one sale?

Karen A

Karen AGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Amazing customer service!

published

I have received the most amazing Customer service ever! Sadly I can’t say the same for the courier company, but the team at Amart, from store level to their Head office has been excellent.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
JoVial

JoVialSydney Surrounds, NSW

  • 4 reviews

Terrible quality

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
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Years of warranty is just in paper. They don't care about customer.

published

I bought a lounge few months before which has 7 years warranty. It has broken back and now they simply says its not covered my our warranty. It has broken back. Isn't lounge suppose to sit and rest your back? And if back is broken, is it our problem and not covered by warranty? Technician they sent told us that it will take A mart lots of money to replace it and I am sure that's the reason Amart does not want to repair it. They don't want to loose money. Such a terrible customer service. So please don't believe Amart are genuine for their warranty.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationFyshwick, ACT
See all answers
Deb

DebGreater Melbourne (Outer), VIC

Request for proof of issue falling under manufacturing warranty

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Deb
Deb
Lara

LaraGreater Melbourne (Outer), VIC

Very disappointed with the warranty claim

published

my sofa has sunken down from 2 places. All 7 Back cushions are the same. When you sit down you can feel the wooden frame and it hurt the back. Even the person who come to chek it he said it need to be fixed or replaced. The sofa has 10 years warranty and i used it for 2.5 years only.
I bought so many furniture from Amart this is my first time i clain something and i recived a call saying it is normal wear and tear. I never going to buy anything else from there. So disappointed

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store Locationcamblefield VIC
See all answers
Linda

LindaGreater Melbourne (Outer), VIC

  • 6 reviews
  • 3 likes

couldn't organise a beer in a brewery!

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Kathy

KathyAU

  • 3 reviews

Update 21/04/2016

published

After having some initial teething problems I spoke to Jess who sorted things out very quickly for me ..Amart rectified the problem I was having with out hesitation and were extremely helpful. I would be happy to shop there again and I actually have already.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Yasir

YasirPerth, WA

Furniture with woodlice !

published

I hope Amart furniture would concentrate more on increasing consumer confidence and improve their product quality that eventually add some more star next to it's name. Working for it or against it is a choice!

Customer Service
Product Quality
Store LocationOsborne Park, WA.
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Ross M.

Ross M.South-East, TAS

  • 3 reviews

overpriced rubbish

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoonah Tasmania
See all answers
Deep Narula

Deep NarulaSouth East Queensland, QLD

Product Lost colour in just 6 months

published

I bought the sofa set from Amart virginia just 6 months ago, it has lost its original colour. I did put warranty claim and explained that it is sitting in family room against the window with always closed double curtain but they refused that saying it is not something to do with manufacturers.
So the result is they cant do anything.
I have 3 pieces in total all of them lost its colour. 1 of the piece is sting against the window but other two? No other two are right under the shade but its also lost the colour but Amart won’t believe it.
Ok thanks Amart lost its permanent client for ever.

I would not recommend AMART FURNITURE anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationVirginia Qld
See all answers
Andrea C.

Andrea C.Metropolitan Adelaide, SA

Warranty is worthless

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationGepps Cross SA
See all answers
Julie

JulieSydney Surrounds, NSW

Will never buy again

published
Belinda

BelindaSydney, NSW

  • 2 reviews

Good customer service

published

I brought a two seater leather lounge very happy with service and product. Still waiting on the matching three seater but I understand due to the pandemic it is taking much longer than expected

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers

Horrible quality

published

Ordered the Orient bunk bed online and mattress. Deliver was prompt and mattress was good but bunk bed was so horrible quality is a nightmare to put together. There were holes were there weren't meant to be, and lots of things didn't align. My tradie husband had to go to Bunnings to buy special tools for his screw gun to put together and it was still nearly impossible. The instructions said you can put it together in 45 minutes and provided an Allen key which is literally useless. He has been a tradie for 18 years and even he struggled for hours. Absolutely ridiculous. Not a cheap bed either. Paid nearly $500 for it. It's flimsy and the wooden planks are a joke. Things were breaking as we were trying to put it together. Not happy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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Steve

SteveHunter Region, NSW

  • 4 reviews

Sales people don't know everything

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGlendale
See all answers
Sue C

Sue CSouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Lounge suite disintegrating

published

Bought a 3 seater and 2 seater Ashleigh Sofa from AMart less than 4 years ago and the lining underneath the lounge is disintegrating, falling off and turning to powder. Rang AMart to bring to their attention the poor quality of the lining only to be told that that all AMart employees know to remove the lining from their AMart lounges because of this issue. Surely the lining is there for a reason?? And why didn't they offer me this "insider" advice when I bought my lounge suite. Also was told that while the other parts of the lounge were still under warranty the warranty didn't cover the dust cover. Basically it boils down to cheap bio-degradable fabric used on the lining. Won't be buying a Chinese made lounge suite from AMart again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorayfield Queensland
See all answers
2 comments
Super Amart
Amart FurnitureSuper Amart
Sue C
Sue C

The only assistance AMart gave was to tell me that the dust cover was not covered by warranty. I already knew this if they'd read my feedback. Won't be buying anything from AMart again.

Linda K.

Linda K.

  • 2 reviews
  • 1 like

Online Exclusive offer - Amart Furniture

published

Came across an online exclusive offer with Amart Furniture. ONLINE meaning has to be delivered, cannot be purchased in store. The chair cost $279 and they wanted to charge $150 for delivery - no other collection options provided. They have lost a long term purchasing customer!

LEC

LECMelbourne Australia

  • 2 reviews
  • 9 likes

Beware the absurdly outrageous delivery cost

published

After venturing kilometres to some godforesaken suburb to purchase a footstool, I was told it was an "online exclusive" - whatever that hell that means - and the item was not in-store. I then spent 45 minutes online locating said footstool (and an outdoor chair) at total cost of $128. I entered my delivery and credit card details online. I was just about to finalise the order by credit card, when I saw that the price had mysteriously increased to $239! That meant the delivery fee was an exorbitant $111! $111 for two small items! I immediately cancelled the order and jumped online to vent my outrage at the absurdity of a delivery fee of $111. What a rort! Never, ever again. #AVOID

Prasad

PrasadSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Defective product never buy again from Superamart

published

Bought 8 pieces dinning table n leather chairs from Superamart Oxley, Brisbane with 10 years warranty. After 3 years all chair leather is peeling. Asked Superamart for warranty replacement, they said everyday wear n tear, the warranty not covered...what a rubbish. Don't trust 10 years fake warranty...Paid $2000 down the drain.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationOxely,Brisbane
See all answers
Page 1 of 77

Questions & Answers

Susanne Barker

Susanne Barkerasked

WA, Joondalup

Read all the reviews, rather shocking, has the customer service and quality of stock improved? I had my eye on a dining suite you advertised until I looked at the reviews. Not so sure now, feeling very disappointed.

No answers
Glenn Dean

Glenn Deanasked

Amart Furniture

Blaze dining chair assembly.
Cannot get them to be all similar and correct, they are all on different slopes. Any assistance would be appreciated.
I am a very DIY guy, but this has stumped me, I believe they are faulty.
MANY other have tried to solve this issue and have also,failed.
Regards Glenn

No answers
anthony p.

anthony p.asked

NSW, Glendale

do you have queen size gas lift beds and how much are they

1 answer
Prasad
Prasad

Dont buy from SUPERAMART , they are rip offs....and fake product.

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