Amart Furniture

Scottyyyyyyyy was an absolute gem, knew his stuff, friendly, helpful, happy and negotiated well - so well, money spent! Delivery this coming Tuesday and I’m so excited! Thanks Scott, super enjoyed your company while in store (my husband was impressed too!) Show details

Lovely product, fairly easy to assemble and awesome price. It was delivered in just a few days and shipping was very reasonable price Show details

Fabulous sofa, well made, very sturdy and extremely comfortable quick delivery Show details

First time I bought 3 items online (Worst eCommerce). 1 item arrived with damage panel. Ongoing back and forth emails with online team for 5 days and still unresolved. [Name Removed] continued asking additional question, and even I have provided photo of damage item and she or he still asked me for panel number to checked booklet from installation… Read more

guide!! I dont want to open another box considering I wanted to returned this item after waited over 3.5 weeks to arrived and damage!! Very frustrating after called customer service twice and requested someone from online team to call me to resolve this issue, I just want to get refund and return tgis damage product!. Product called Savona!! I will continue to purchase at Amart store but NEVER AGAIN ONLINE. I updated review after retail agent resolved my issue in 5 mins via store chat and full refunded me. Thank you Miranda K.

Purchased a two and three seat Lydia leather lounge suite from Gepps Cross store in SA. Staff were very helpful and explained at time of purchase that there would be a delay in obtaining the suite as it had to be manufactured to order. Given a time frame of about 15 weeks which was extended by a further two weeks. Product arrived at warehouse… Read more

and we were notified. final payments made and the suite was delivered a couple of days later on the day we requested. Delivery men were very efficient and had the two pieces put together and in place very quickly. Very good quality and workmanship. Both items were as displayed in the shop. Well made and looked magnificent. Have bought from Amart before and on each occasion have been very satisfied with our purchase and the efficiency of the staff. Have no hesitation in recommending them.

I finally unboxed my Este sofa from Amart furniture today. It was not the sink in comfort described but more like sitting on a rock. The cats have accepted it but I feel sick. Products sold in Australia must match the description given on packaging, labels, advertisements, or websites. Show details

I am extremely disappointed with Amart and the lounge suite I purchased. The product came with a 12‑year warranty, yet Amart has failed to honour it despite multiple serious defects that were confirmed by their own repair representative. From the moment the lounge arrived, there were feathers protruding through the upholstery, creating raised… Read more

bumps along the edges of every cushion. During inspection, Amart’s representative confirmed this is likely a manufacturing defect, explaining that the internal leather layer has broken down and is allowing feathers to push through the stitching. Photos were taken and a report was submitted — yet nothing has been resolved.

The headrests won’t stay in place, constantly shifting and failing to adjust properly. The leather is already peeling, even though the lounge suite is still fairly new and has only been used under normal household conditions. On top of that, the sofas crease excessively, far beyond what should happen with a product that is supposedly high‑quality and backed by a long warranty.

In my view, Amart has failed to honour their 12‑year warranty and has failed to meet basic consumer guarantees under Australian Consumer Law. A lounge suite should be durable, safe, and free from manufacturing defects — none of which has been the case here. And i will take LEGAL Action if nothing is done.

I expected a reliable product and responsible customer service. Instead, I’ve been left with a defective lounge suite and a company unwilling to stand behind its own warranty. I strongly recommend avoiding Amart.

I lodged a claim with Amart on 2 August after a Tulum Queen Bed suffered a structural failure after approximately 16 months of normal domestic use. Amart assessed it as an “unstable bed; faulty timber” and on 7 August approved a $799 Return for Refund. The problem since then has been the handling of the claim. Amart arranged collection. Their team… Read more

attended my home, inspected and photographed the defective bed, but told me they were not authorised to dismantle it, so they left without collecting it. Customer Care subsequently instructed me to dismantle the bed myself before another collection. I have now dealt with numerous different Customer Care representatives without the matter apparently reaching a team leader or senior person with authority to resolve it. More concerningly, during my complaint Amart sent me correspondence concerning unrelated customers/orders. One of those emails contained another customer's name, residential address, telephone number and email address. I notified Amart and asked them to investigate and confirm that my own personal information had not similarly been sent elsewhere. From a product perspective, I am a carpenter by trade and a structural engineer. Having inspected the failed connection, in my professional opinion the connection detail is inadequate for the foreseeable static and cyclic loads of a queen bed and creates a predictable pull-out failure mode. A queen bed has to accommodate two adults and normal repeated dynamic loading; this is not a light-duty shelving connection. The refund itself was approved weeks ago. What has turned this into a serious complaint is the repeated hand-offs, contradictory instructions, failed collection and handling of customer information. I have now formally escalated the matter to Consumer Protection WA.

I bought a sofa bed which had 3 years quality guarantee .It was leather or similar material.It was a spare one for visitors and was not even used everyday.After 2 years I noticed the seat was forming bubbles and even though I covered it,it just started falling apart,clearly a material failure,possibly from China! Put in a warranty claim but was… Read more

denied with "not a manufacturing defect",sounds like "Act of God"line used for flood victims by insurers !!When will this sort of behaviour stop. Have a look at the picture of the product info from their website I took when submitting my claim,which shows quality guarantee claim 3 years,no mention of manufacturing defect ,basically misleading,and my receipt plus defect pictures.

I have also included the email reply screenshot from them which states no declined and unable to proceed further ,basically for me to nick off!! To customers of Amart,please beware of their dodgy products and warranty. I think I paid online and picked up the product from the Tingalpa store, in Brisbane.

I have dealt with Fantastic Furniture before and in a very similar situation many years ago,they replaced the sofa for my son..

Update! Amart Customer Service Manager called me today and will now give me a store credit for the purchase amount in full.This applies to the store where I bought the sofa from originally. A good outcome for me and a great thanks to Product Review Team.Who needs the Office of Fair Trading to step in when you can help people like us quickly without hassles.Also thanks to Amart to realise that customer service and satisfaction is very important.

LOW QUALITY TRASH - DO NOT BUY! Purchased this couch brand new only a few years ago and for almost $3000 the quality is just appalling, could fabric is falling apart despite regular cleaning and being well looked after. Also purchased the ‘SmartCare’ plan thinking we were covered for 5 years, turns out that’s just a plain lie and a complete scam.… Read more

Don’t waste your money on this poorly made furniture. Zero help and zero care. Shop literally anywhere else.

*** UPDATE: 5 WEEKS LATER AND AMART IS STILL GHOSTING It has now been 5 weeks since I posted this review. Not only has Amart completely ignored this public safety hazard, but they also repeatedly ignored a formal government mediator from the Office of Fair Trading (OFT), forcing the government to close the mediation file because Amart simply… Read more

refused to participate. ***

Recently, I discovered significant biological mould growing all over the porous, unsealed underside of the drawers and the backing board. This is a major health hazard for a child's sleeping environment.

No other furniture or surfaces in the room are affected, and the room is well-ventilated with regular air conditioning. The issue is clearly a manufacturing and material failure where cheap, porous backing materials have absorbed moisture, exactly like the widely publicised Mocka furniture mould scandal.

When I contacted Amart, they completely failed to take the safety risk seriously. They initially offered an insulting $70 partial refund to keep the mouldy hazard and void my warranty. When I rejected this, they attempted to force me into accepting a $229 store credit.

I have formally rejected their illegal store credit offer and am lodging an official dispute with the Office of Fair Trading and reporting them to the ACCC.

Parents beware: check the back of your Amart furniture, and do not accept store credits if you have a major failure. They are breaking consumer law to protect their bottom line.

I am extremely disappointed with the quality of the King Orthokinetic Mattress purchased from Amart (West Gosford) just two years ago. For a product that cost around $5,000 — plus an additional $500 for extended warranty protection — the performance has been completely unacceptable. Within a relatively short period of normal use, the mattress has… Read more

deteriorated significantly. The foam has softened far beyond what would be considered reasonable, causing deep sinking and a complete loss of proper support. On top of that, the internal springs are now clearly noticeable and uncomfortable, to the point where they can be felt pressing into the body during sleep. This is not just minor wear and tear — it is a serious failure in product quality.

This mattress was marketed as a premium product, yet it performs worse than much cheaper alternatives. The level of discomfort it now causes has directly impacted sleep quality and overall wellbeing. Invoice # 396 - 233356 What is even more frustrating is the lack of support from both Amart and Orthokinetic. Despite paying extra for a 10-year protection plan, the issue has not been resolved, and the customer service experience has been extremely poor. There appears to be little accountability or willingness to stand behind the product.

Based on this experience, I strongly advise others to avoid this mattress. The quality does not match the price, and the after-sales support does not meet basic expectations. This has been a costly mistake and a very disappointing purchase.

Purchased an electric Leather Recliner chair 2 years ago...Within 13 months I noticed some discolouration on the headrest. I didn't think much about it, untill it started to spread further. Made a claim under the 10 year warranty that came with the recliner and waited for a reply....And waited...and waited...Finally I was told a technician would… Read more

come to assess the claim. The Leather Doctor arrived and advised that a possible accumulation of body oils had soaked thru the topcoat and penetrated the leather...He would make a report to Amart but said it could take ipto 2 weeks to get a response...Two weeks passed with no response so I rang the Leather Doctor who got back to me saying that Amart had sent me an email declining my claim and had closed the case. I never did get any email from Amart so I rang them and explained the reason for my call...After waiting on hold for 25 minutes - I hung up and called again. After a further 12 minute wait I was told my claim had been declined to to "an accumulation of residue that has led to the breakdown and damage of the leather's topcoat". This has then resulted in the damage of the pigment and given the appearance of peeling" - There was no appearance of peeling, the leather had broken down! Now, I have had a similar Recliner which was purchased from Gascoigne Leather for over 12 years... After 12 years of identical use and habits there is not the slightest problem with the Gascoinge recliner. Interestingly, There is only one place on the Amart recliner that has failed - the headrest. Surely, the reasons given for declining my claim would point to multiple areas where the accumulation of residue should have created an identical problem? It hasn't! I have replied to Amart warranty and advised them I do not accept their decision and intend to take the matter further.

AMART IS NOT KMART. I purchased a Watkins 6-drawer dresser described as six spacious drawers and a natural wood-look finish. Its particle board is imported from China. literally AtoZ instructions and 26 pages, which had to be searched and downloaded on the internet. Assembly advised 2 x people 2 hours. The cabinet took 2 x hours x 2 people. The… Read more

draws another 2 hours. WOW. The particle board is so flimsy that all screws and joins had to be super-glued or\ it would wobble like a jelly. it ar\n\iv8ed damaged. ALL repeated attempts to seek compensation or\ r\etur\n wer\e ignor\ed. This is grossly overpriced rubbish. ZER\O customer care. In comparison bed and mattress purchased from Bunnings AWESOME. Do NOT buy from Amart. Fair Trading is next and beyound.

I paid over $5,000 for a king size Chanelle bedroom suite in black .with an extra toyboy . Plus a $4,000 mattress. I loved and still do but the furniture which I eagerly waited over 3mths for has been painted with a thin coat of black paint which looks like it was painted over the chanelle white suite . Any light scratch or even around some of the… Read more

joins , the black is starting to flack off and exposes the white paint . I contacted Amart customer services , which I expressed my disappointment. They offered me a store credit of just over $200 yes $200 . They also wanted me to waive the 10year warranty on the structure. Yep the 10 year warranty will be canceled if I except their amazing offer of store credit. I never once asked for change of mind but they emailed me another response saying that change of mind was only for 30 days so a return is no longer valid . I wanted it replaced with one that has been painted probably, not a change of mind . I also said they could pick the one I have when the other is delivered . Nope not going to do . So they offered me $650 STORE credit and 10 year warranty is cancelled. Omg … i suppose I could just go around with paint pen and hide the white .so to stop the stress I put to them 50% direct to my bank refund and I will keep it .And waive warranty. Another email saying change of mind was only for 30days .i haven’t changed my money and I love this suite I just wanted the beautiful black I was shown in the store . I was willing to wait another 12-16 weeks . Then after always saying bedroom suite they send email saying only the bed frame is covered under the warranty as that’s all I reported and I would have to put forms in for each part of the bedroom suite . Also since I have already put one in on the bed I can’t claim if something breaks in the 10 year warranty term . I am 60 years of age and live alone , I don’t have kids damaging it nor do I have wild hanky panky on it . Amart has been brought buy an investment company that also has its own legal firm who is trying to take advantage of me .Also lie about what I wrote in my emails . What company wants to void your 10year manufacturing warranty if you except ther store credit . I must state the staff and management at Amart Warana have been nothing but nice and professional to me . It as actually them who advised me to email customer service even gave me the contact details. They also are trying to say I must be cleaning it with harsh chemicals. I’ve been a cleaner for 20 years i would never do that . All I do is wipe it over with a dry microfiber cloth .Now I feel like I’ve been take advantage of and they have scammed me out of a lot of hard earned money . I clean toilets etc to save for what I thought would be the beautiful bedroom suite I thought I was buying .. the one the sales man gave a 10star recommendation I was crying last night thinking you are a big company that can afford to do the right thing but you are trying to scam me . I’ve suffer from ptsd so even getting out of bed to go to work is a a struggle sometimes. , so going to work and saving for this was a great achievement for me . I thought , good one Di you did it . I have more pics but I’m sure these will show you what I mean . Ps it was only delivered end of 2035 yet apparently starts the day it was ordered .

Non outdoor furniture!!!!!!!! – Purchased the 8 seat Miami outdoor table and chairs Guaranteed for 10 years. 3 years later the chairs are breaking down, brittle plastic obviously NOT correctly UV protected Went through the correct Chanel at Amart only to be told they had been… Read more

exposed to sun damage, this is an outdoor product , be ware of their terrible customer service and will obviously never shop again with Amart Note ; the product was stored in garage when not in use, please avoid this product