Reviewer Photos & Videos
Terrible, cheap quality.
I bought the spacesaver drawers for $249, expecting decent quality for the price. The wood (if you could even call it that) came out of the box damaged and then was difficult to assemble. The structural integrity was poor and overall the quality of the materials was very poor. Would not buy again.
Very helpful and polite, knowledgeable and kind. Not pushy, good range of products, colours. Some thing for every person's taste and life style. Good life style designs and prices. Great.
Anthony from amart has been extremely helpful in all our visits to buy furniture from amart. We have even rang him to ask about prices and he has arranged everything for us. Once we were in Qld and saw something on sale that we had been looking at, we rang him and did the order over the phone with a small deposit. So when we returned from our trip we didnt miss out on the sale. Nothing has been too much trouble. All the staff are so nice and helpful and knowledgable about their stock.
I wish I never walked in the door. Bought a couch and dinning setting. Both are cheap rubbish. Will probably need to replace couch in 12 months. I called customer care about wobbly legs on chairs and the sales woman said it was my fault, I put them on wrong. Putting legs on chairs is pretty straight forward. I completely regret purchasing anything from amart.
At first the customer service was very pushy and not overly helpful. We left the store but decided to ring back later and ask if the bed we wanted could be done at a better price. The lady we spoke to (Gina) was very helpful and extremely friendly to talk to - she completely changed the feeling we had of the stores customer service. As for the product, when we got home to assemble it, a washer was missing so we had to go to Bunnings to purchase the missing washer. The bed also had big black shoe prints all over the frame and a few scuffs, which is annoying as we bought this bed brand new straight out of the box. The overall quality of the bed seems to be great so far though - very sturdy.
What is going on
When to purchase a sofa and recliner on the weekend. Got a good deal for the staff when back after the weekend and they said they couldn't do it at that price because it wasn't busy that day. So u have to wait in the car till there busy to get a good deal!
Is this legal?
Poor quality sofa
Sofas arrived with some minor damage, marks on arms from storage etc, took ages to sort out but got it swapped over.
Paid $2,500 for it but 2 years later it’s fit for the bin!!!
-2 out 4 recliner cords have snapped
-corner piece of sofa has totally gone, no weight can be rested against the back, so it’s useless.
- leather look material has bubbled and peeled in many areas
- and seats have sagged so much it’s totally lost it’s shape!!
Didn’t expect to be needing to buy a new sofa so soon!
Very dissatisfied customers
Lounge Suite falling apart!
Our lounge suite is falling apart underneath! The under-lining is falling disintegrating and the main fabric has pre-maturely worn. Didn’t want yo know about it when I went into complain!
- VIC, Pakenham
- Verified customer
Damaged furniture on delivery & poor customer care
We purchased two lounge suites 5 months ago, one was returned due to damage - that exchanged couch has lumpy seats and cushions, should be flat and smooth and was covered in pilling. Second lounge has been changed twice and was recently waiting for the third to arrive due to previous ones being damaged upon arrival, the third is also damaged - had been paying for a lounge for 5 months that we don’t have. Delivery company damaged our home upon one of the exchanges and aren’t being cooperative to repair the damages - 6 month old home. I’ve chased...Amart this whole time to get no where and be ignored then told my emails had started being deleted! Offered $300 compensation for a nightmare 5 months. Amart have not been compassionate, considerate or helpful throughout this ordeal! Will never shop at Amart again! Disgusting. Still have a damaged lounge and still have a damaged house. Amarts communication is very poor!
- Verified customer
Poor poor poor
I got 3 area damaged 20cm cuts on sofa that I purchased. So I emailed customer service where they take 2-3 days the reply. As I did not agreed on their partial refund that they offered and then they asked me to bring furniture back in the store , expecting me to pay return shipping charge. We as customer made such a big mistake that we get damaged product. Amart has not done any damage check before sending to the customer -before they ship.
The lady who received call on 4th feb at afternoon really need customers service class or upgrade her q...
Disgusting furniture, terrible reason
Sofa is a pic of junk. Got soften not even 2 years they claim it is normal ware and tear , my foot, trying to get way from liability. Not recommended at all. Don’t even go
Easy to navigate, light clean store, helpful but not pushy staff, bought 2 dark grey Spartacus recliners it was a 2 for 1 deal. Comfortable on every level, very happy.
Absolutely dismal and unprofessional delivery service...don't know about the product yet
We bought an entertainment unit and it was delivered through a package without having any opportunity to look at what has been delivered. It was also delivered wrong side front in a very unprofessional manner. We got a person behind us at all times during purchase. It is extremely disappointed to see that our presence was completely ignored during the delivery process. We were planning to buy quite a number of items but fortunate not to make a decision yet. We are a long term customer and did have a good previous experience. But, this time it is dismal and hopefully we will not have to go back again in the store.
DISSAPOINTING QUALITY “BIG 0” RATING had to do 1 star which is another trick.
Worst quality I’ve ever purchased. The side rails feel like they are made with cardboard. Absolute rubbish for the price we’ve paid. Customer service was useless, had to wait for replacements and then by rude delivery people who cannot even speak properly, forget politely. Most unhappy and Will make sure we never shop here again. NEVER buy rubbish from this place again, FIRST AND LAST. Pictures speak for this product. Same story with 2 bedroom suites purchased here.
After years of spending countless dollars at A Mart over thw years. I Purchased a queen bed on 25th January then on 27th see the same bed advertised for $200 less than I paid. Spoke to manager regarding refund and was more or less told tough! eventually agreed to $100 refund, but only store credit. Will of course use my store credit and then bye bye Amart. I will never again spend another $1 there and will be advising anyone/everyone I know to do the same.
Good overall service and value
Store is spacious with ample choices and staff was helpful in taking orders. I had to wait months for my order which I can accept because the shipment did arrive on time. 1st delivery was a floor stock 3 seaters recliner, they sent 2 small guys to do the delivery and they struggled to lift it, I ended up had to help and the seat got ripped because they took off the plastic protection. Spoke to the delivery manager and he politely apologized and offer store credit and now received after 3 weeks, at least they have done something to rectify. If ...you think Ikea stuff take effort to assemble, some of Amart furniture will be even harder. Bought the Majesty set and each one has so many parts to assemble and the items are so heavy. The saving from purchasing this set ended up hiring people to assemble them. Instruction was either incorrect or missing pages(see pic). You get what you pay for, the cheap price means they use laminated wood even though they look good and real, look closer and the finish are not great. I am not complaining since I am like the price range but not sure how long they will last.
- Amart Furniture Online Store
- Verified customer
Unfortunately I have to agree with previous lowly reviews. I purchased a Bohemia lounge and around 3.5 years old it began flaking leather I also purchased the protection package with included leather cleaner was used thoroughly but had my claim rejected by the 3rd party company as it only covers this for 3 years. Yeah I could say I got 3 plus years out of it, but to me that really isn't a pass. Will just be contributing to unnecessary landfill. Couldn't consider any future furniture purchases from them.
Absolute crap products. I have the shadow 9 piece outdoor setting, It cost thousands! I was told if i looked after it it would last me years and years! It was under cover and covered, it is only 6yrs old and 2 legs are completely rotten through. Amart did not want to know about it. So i am stuck with an unusable outdoor table. I feel so ripped off.
Damaged goods and crappy service
I have shopped at Amart Furniture Cairns on two separate occasions and will never be going back!
The first purchase I made was about 3 years ago, I bought a new mattress when I received the mattress there was a big hold torn through the back of the fabric.
My second purchase was about 4 months ago, I had just purchased my first house and bought most of my furniture from Super Amart Cairns when purchased I was told 1 item was in high demand that it would be a few weeks before it arrived instore and the rest of the order would be ready in 2 ...weeks when I moved into the house, however, all items were delayed. Every time I enquired about the arrival off my order I was told a different date, every staff member gave a different answer. When I finally did start receiving my order, 3 out of the 4 items were damaged, it was then going to take them one week to get the new items to me after the replacement items had arrived instore, I ended up collecting them myself, I just don't think that is good enough when you are trying to make it up to the customer. About a month later the rest of my order had arrived in when paying the final balance and collecting my remaining item almost 1 month later, they had added on a delivery fee for collecting the damaged items they gave me. How do you justify charging the customer a fee to collect damaged items you gave them. Extremely disappointed with the service and the way I was treated and therefore will never shop with them again, Happy to pay more money and shop with a business that cares more about it's customers.
Nth Queensland hospitality - Can’t go past them
Purchased a sofa bed online for click and collect. Called our local store to make sure they were in stock, and what what we needed to bring. Spoke with Nick who was so helpful and happy to assist. Five stars mate.
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Questions & Answers
Hi I have just purchased the lift up coffee table, when you close the top one side doesn’t completely close. Any ideas
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