Absolutely disgusted with how this company has treated my parents. The Port Macquarie store manager hung up on my mother when she was making her second complaint about her lounge. The first lounge the fabric frayed after months and not even 12 months after my mother finally got the manager to agree to replacing the garbage lounge the fabric has started to wear. It isn't even 12 months old and is in their second lounge room. Thanks for hanging up on my mother. She has sent paper work to the department of fair trading now. Don't buy from them.
We need a Lounge Suite
we found the manager at port Macquarie store, very good and very helpful because my husband can be very hard to please and the girls were very nice too. So lets hope this furniture when it arrives in store is just as good. Thank You
- Verified customer
Bonded Leather Lounge Peeling off Everywhere
We purchased the Nixon 4 Seater bonded leather chaise in April 2012 and Crystal Arm Chair (received in June 2012 after two were returned for being damaged and wrong colour match of the two pieces) from Super Amart in Port Macquarie and just after the two year period it started cracking and peeling on the cushions. It has got steadily worse and now just under 3 years old we are having to cover the lounge with a blanket, as it is so bad and we are embarrassed for visitors to sit on the lounge when they come to visit us. When we queried the store ...after we had had it two years and 4 months about a refund/fixing/replacing they said sorry it's out of warranty and nothing can be done about it! We are not happy as you think this item would last longer for the price which was just over $1700 including the Leather Protection that was sold to us and obviously has not worked. The peeling Looks disgusting and horrible even though we have looked after it very well. After reading many reviews, this seems to be an ongoing problems with these items. I would have expected much better for the price we paid and we are very disappointed in the overall quality. We now have to buy a new lounge as the peeling gets caught on our clothes and over the floor every time we sit on the couch. We feel it is reasonable to expect that a lounge last longer than 3 years, fabric included. Having seen other reviews on this lounge maybe this is a product you should not be importing as it is terrible quality and doesn’t do your reputation any good.
Bonded leather is a disgrace!
We purchased a large lounge from Super A Mart for $2200 in 2010. It is now a peeling crumbling terrible mess! What a terrible waste of my hard earned money on a lounge that should have lasted 20 years! I know this has happened to many others so why don't we do something? Super A Mart should offer a full refund! I don't care if the warranty is out, this is a major defect! This is totally wrong and against all consumer rights! Who is with me?
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