Amart Furniture VIC, Waurn Ponds

I purchased a couch from Amart Waurn Ponds two months ago. The couch is good but DO NOT shop at Amart if you are expecting good after sales service. I submitted a claim for a stain to be cleaned. I was told a technician would be in touch. After hearing nothing for a week I contacted them and was told my claim had been cancelled because they were… Read more

not liable. I found out later they sent me an email telling me this but I never received it. I have been given the contact number for the people who, supposedly are liable, still NOT GOOD ENOUGH! Will not be shopping there again.

Gday, I was really disappointed how they handled the warranty assessment for a mattress that after 5 years became so uncomfortable and while they ask me to provide evidence, filling up papers and emails, at the end I had to give up, as they were unsatisfied with my photos of the bed that should have provided the sagging of the mattress. When I… Read more

decided to withdraw my claim, I was expecting someone to reach out to me and solve the issue, but I don’t think they care about the warranty that should be cover for 10 years the customers. It’s sad because I always been spending money into their business but I guess me, my family’s and friends will take spend the money where the customers are looked after always. This review is not towards the people who work everyday in store, but the warranty service which is from orthokinetic and I think they didn’t bother to let them know that my claim was unsuccessful.

Very disappointed with the service including the customer service, they are not trained well, they can’t explain anything, the product I have purchased It doesn’t have any number labelled, I went to store to get it sort out the first thing I I was told was by male staff called Usman that you can ask a male neighbour to assist you to assemble I… Read more

felt bullied, the second time they labelled the items and they labelled them wrong, but I was told this common sense you can look at it and assemble it. They customer service hang the call on my ear. So disappointing I wouldn’t recommend to anyone, back and forward only for one study table. Review your products before your put them on the market.

Zero star. Don't waste your money on the guarantee or warranty; they don't provide any real assistance. They simply send someone to look at the furniture, make a report, and then do nothing. I purchased a couch 2.5 years ago and paid for an extended guarantee and warranty. Now, I'm having issues with the couch, but they claim there’s no problem… Read more

with it.

In addition, I bought furniture for my entire house and even purchased an extra cover for all my items. I've spent a lot of money on these guarantees and warranties, and this is the first time they’ve acknowledged my complaint, yet they are still taking no action.

I would never recommend anyone to purchase from them or buy a warranty or guarantee.

Awesome huge couch – The guy who sold me the couch was very efficient he showed me everything it had to offer and I didn't feel pressured. The delivery guys callan and jaryd were fantastic not only did they assemble the couch with few hurdles in the way but they also helped me move other furniture around too. Show details

Warranty not honoured, cheap and nasty products – Over 6 years have spent over 16K in furniture with this business. Each and every item has had faults, fallen apart and had to be repaired. Replacement is not an option, they repair and do that poorly. Would Never ever purchase from this business again. Buy Australian consumers, you pay at times just as much but the product is true and lasts. We… Read more

are nearing moving to our new home and the prospect of buying at Amart will never again be a viable option. Extremely disappointing that we are being blamed for defects in poorly manufactured items.

Not what was on floor – Bought a leather suite. The one in store was great had lumbar support and comfortable seating ourhas no lumbar support and hard seats, complained and they say it is how it should be, well not what I paid for Show details

Lies lies lies – It was my first time experience in the store, the store was pretty much empty and it took at least 20 min before someone came to my assistance so I let that slide and smiled, then I asked if a particular sofa was in stock she said I’ll check the computer stock, she came back Like 30 min later and said yes they are in stock, I thought great it… Read more

sought of made up for not getting served straight away, then I go to pay for it then told it wasn’t any out the back and it would only take 1 - 2 days to be delivered as it’s only coming from Tarneit store this was on a Friday and by Wednesday no couch, Friday came still no couch so I rang on the following Friday and they told me it won’t be in until next Friday or the following Tuesday, I’m not happy I’ll never shop there again all I wanted was honesty like fantastic furniture told me when I bought a bed 2 to 4 weeks and got it 4 days later, anyway getting back to Amart, there service is crap no one knows anything when they are asked a question and they lie to make a sale, first time customer and it will be the last time

will mess you around and lie outright – We got chairs delivered, when constructing them we found there were no holes on the base to put the chair legs in. I called the help desk and they said that due to covid19 they could not collect returned items, I explained that I had paid for postage as I could not get the chairs to the office any other way. I said that they could come and inspect… Read more

the chairs, but under their instruction they asked me to send 8 photos showing the problem. They then said they had chairs in the warehouse which would take 3-5 days and would deliver and take back the other chairs. We heard nothing over the next week. A week later we drop into Amart Waurn Ponds to be told that because of Covid19 they could not collect faulty goods (so beware there is no sort of warranty!), there was no action taken on what they had promised and no attempt to contact us to tell us they would not be upholding their end of the bargain. [name removed] instore, realised that the warehouse had screwed up but could only go so far as to give us a number so that we could PAY to fix it ourselves. So if you want to be messed around, lied to and then pay for anything that is wrong with your new furniture this is the place to go.