1,045 reviews
AI reviews summary
Amazing Solar Solutions displays a significant divide in customer experience, characterized by high-praise for the sales and planning phases contrasted by severe complaints regarding post-sale support and technical workmanship. While many customers report seamless installations and professional staff, a recurring segment of users highlights systemic failures in communication, long delays after paying deposits, and difficulty obtaining warranty repairs or refunds.
Pros
- Exceptional Sales Guidance: Sales consultants, particularly Harry R, Stephan, and Leo, are frequently praised for their patience, technical knowledge, and ability to tailor systems to specific household needs.
- Efficient Installation Teams: When successful, installations are often completed rapidly (sometimes within 3 hours) with teams noted for their punctuality, cleanliness, and professionalism.
- Comprehensive Rebate Support: Staff members are highly effective at navigating complex government rebate applications and loan approvals, reducing the administrative burden on customers.
- Competitive Pricing: Many users noted that the company provided the most value-driven quotes compared to several other retailers, particularly for high-capacity battery systems.
Cons
- Post-Sale Communication Breakdown: A significant number of customers report being "ghosted" or ignored after paying deposits, with emails and calls going unanswered for weeks or months.
- Technical Workmanship Issues: Multiple reports highlight serious installation flaws, such as screws penetrating internal ceilings, incorrectly wired inverters, and untidy electrical work.
- Ineffective Warranty Support: Users with faulty equipment (particularly inverters) describe a frustrating "ticketing" process where promises of callbacks are rarely fulfilled, leading to months of lost solar production.
- Administrative Disorganisation: Recurring issues include sudden price increases after contract signing, last-minute layout changes, and delays in scheduling inspections or grid connections.
Verdict
Amazing Solar Solutions appears to be a strong choice for consumers who value thorough pre-sale consultation and competitive pricing, provided the installation proceeds without complication. However, the company demonstrates a clear pattern of poor after-sales service and difficulty resolving technical faults, making it a higher-risk option for those who prioritise long-term reliability and responsive support.
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Thank you so much Aden for your prompt response and assistance in getting my solar battery up and running again. 10/10 for customer service. Much appreciated, Jenny Show details · 1
Had a very pleasant experience with these guys, Henry was very clear about the products that they had to offer, and due to the recent demands the 5Kv inverters were out of stock but they happily upgraded it to a 6Kv at no extra cost. The installation was carried out in a short while and the two guys that came in were very professional and quick to… Read more · 1
complete it. Overall super chuffed with what was installed and the customer service was amazing. Living up to their name and doing what their name says.. Keep up the good work guys
I had already had new solar panels installed in last 12 months and required a battery for storage. Amazing Solar educated me on what size battery was required and at a reasonable price. I also had guidance on setting up my battery app. I recommend Amazing Solar to others. Show reply
Reviews with attachments
I recently had a solar battery system installed at my home by Amazing Solar, and the entire experience was excellent from start to finish. The process began with the sales executive, Mr. Stephan, who was extreamly helpful and guided me through every step. He worked hard to secure a very competitive deal for a 27.94 kWh Fox ESS battery paired… Read more · 1
with an 8 kW hybrid inverter, which I truly appreciate.
After that, the installation manager, Mr. Danial, took over and coordinated everything seamlessly. He arranged a highly skilled team consisting of Mr. Shubham, Mr. Jay, and Mr. Hemant. Their workmanship was outstanding—they were professional, efficient, and clearly very experienced. Impressively, they completed the full installation within just two and a half hours, maintaining top-quality standards throughout.
All compliance requirements were properly handled, and the entire journey—from negotiation and loan approval to final installation—was smooth and hassle-free.
I genuinely appreciate the teamwork, professionalism, and polite behaviour of everyone involved. I would highly recommend Amazing Solar to anyone looking for a reliable and stress-free solar solution.
Wishing the team continued success in the future!
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I have installed a 6.6 kw solar panels with 5kw Goodwe inverter for my house in Feb 2025 through Amazing Solar. And in April 16 2026, I installed the Fox ess 41.93kw batteries with a 9.9kw inverter again through Amazing Solar, this company gives me confidence by my last experience. My salesman is Harry R. He is responsible and professional, he… Read more · 1
arranged an efficient and nice team to do the installation. They finished the job within 3 hours including cleaning up. I love the batteries size slim and good looking.I’m happy to introduce Harry R if you are looking for solar product.
Had productive conversations and emails with Patrick, Brad, Maya, Ana, and Glen throughout the entire process. Apart from needing to delay installation a day due to 45° forecast, The installation team completed installation the next day without any issues. Inspection was also organised within 1 week. So far all is working as intended. Show details · 1
I recently had a GoodWe ESA 40 kWh battery and 10 kW inverter installed by Amazing Solar Solutions. After having a very difficult experience with a previous solar installation company, I was extremely anxious going into this process and asked a lot of questions throughout. Despite this, the team were consistently patient, responsive and… Read more · 1
supportive.
Harry R from sales was outstanding. I contacted him frequently and changed my system size and battery brand several times during the decision-making process. He was always happy to help, clearly explained each option and answered all of my questions thoroughly.
Nik, Maya, and Glen in the office were also fantastic. They managed my account efficiently, communicated clearly and were very proactive in organising everything. I particularly appreciated being given an escalation matrix early on, which clearly outlined what to do if any issues arose. I never needed to use it, but it demonstrated how seriously they take customer satisfaction.
Brad, my install manager, was excellent as well. He was approachable, knowledgeable and took the time to go through additional questions with me after the installation. The installation itself was completed to a very high standard. Everything was neat and well presented, my garage was left very clean, and I was shown how to use the accompanying app before the team left.
Overall, this was a very positive experience and I would confidently recommend Amazing Solar Solutions to others. I wish I had them for my first solar panel install!
I would like to thank Harry, Nik and team for the amazing job. Harry & Nik provided me with a super-fast quote and made sure all government rebates/eligibilities were applied. The installation went ahead smoothly and timely as promised, their one-stop service & smooth communications from sales team to installation team was excellent and took only… Read more · 1
less than 2 weeks from first contact to complete solar panels + batteries installation. I highly recommend Amazing Solar to anyone considering solar installation. They truly deliver exceptional service!
I’m really impressed with how Kasper from Amazing Solar handled my initial enquiry about solar batteries, from start to finish. Kasper was fantastic at figuring out the right battery system to match my existing solar panels. Plus, Kasper took the time to answer all my questions and organised everything from our initial chat to the installation of… Read more · 1
my solar battery.
I’m getting my second battery and solar panels for my mother’s property, and I’ve reached out to Kasper again. Knowing he’ll recommend the best system for the property, I’m excited to see what he suggests!
Amazing job Kasper and Thank You
Haris
Amazing Solar worked with me while installing our new 6.6kw solar system. They removed old panels allowing for our roof restoration to be completed before installation recently. Kasper and his team listened to my requirements and set dates to remove old system and install the new system. I’d recommend them for installation of your systems. Kevin Show details · 1
It was a simple and quick walk through the process by Leo and a good recommendation on the the type of battery to install. The installation went ahead smoothly and timely as promised. It is the speed with which they delivered the project and the continuous communication to update me throughout the stages that stood out for me. I have spent 3 days… Read more · 1
analysing the solar system and can't wait to see my bills go down dramatically.i am pretty impressed that my 20Kw battery's self consumption mode is working perfectly. Once again good work to Leo, Caroline, Hazel and the installation team for a job well done.
- +1
I can’t thank Leo from Amazing Solar enough for his tremendous help during my solar installation. He organised everything on short notice and provided excellent advice that not only made the process simple but also saved me a great deal. Leo was professional, responsive, and genuinely cared about getting the best outcome. Highly recommend him and the team at Amazing Solar! Show details · 1
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I wish to thank Derek for providing me with a super-fast quote and made sure all government rebates/eligibilities were applied. His Great communication from quotation to installation was excellent and took only less than 3 weeks from first contacting Derek from Amazing Solar to complete installation. The whole process was smooth, professional and… Read more · 1
on time. I highly recommend Amazing Solar to anyone considering solar installation. They truly deliver exceptional service!
Sakhi Hallam vic
I recently had a solar battery installed through Amazing Solar and dealt with Roy, who was easy to communicate with. He was knowledgeable and made the whole process easy. The installation went smoothly, and I was very satisfied with the result. Would be happy to recommend! Show reply
Leo provided excillent customer service and also helped me to find out the required solar battery installation according to the house needs. Show reply
Great and excellent service especially from Leo who assisted us from start to finish Show reply
It is very disappointing experience with amazing solar ! this company sales Was playing doggy and keep delaying my installation since November 2025 after I put deposit! Afterwards, your guys were keeping increased prices and pushing me give up! Until now, I have not received any deposit refund and no apology as well! This company is deserving bad review ! Every one needs to be careful about there strategy! Show details
2 months of inaction. They've installed what's seems to be a faulty inverter. I've been on the phone with them almost everyday to get this sorted - but their actions result to nothing - there is a serious lack proactiveness and critical thinking. I've got my solar system installed mid-December. It's now mid-February. Imagine paying for solar… Read more
while having beautiful sunny days and not being able to use it. I'm just so mentally exhausted having to deal with this everyday, to the point where it's giving me serious anxiety. I just wish I went with another company.
Their customer service is fine. There just seem to be a complete lack of urgency. I've been patient for 2 months, trying to hold off writing a review, but I just don't think they care about their customers.
Guys. I need my inverter replaced. Please do something. I'm in financial loss due to this nonsense. Come on.
We’re sorry to hear about your experience and… Read more
Latest follow-ups
Amazing Solar – We would like to thank Amazing Solar for rectification of our installation. Show details · 1
Follow-up · Cable installation was very poor although didn't affect power output looked terrible. I paid a plasterer to repair the hole in the wall made by solar company
Fantastic service from amazing solar staff Peter in sales is so easy to deal with and very patient with all the questions I asked . Dave in technical help is also very efficient and knowledgeable . Dave sorted out my issue in less than an hour then called back to make sure I was happy . Cannot fault there service great team at Amazing Solar. Show details · 1
Follow-up · Hi well as I stated at the start there service was very good however after a few months we had a black out , I was told by them that the battery would would still be charged that wasn’t correct . I noticed when the grid went down the inverter wasn’t working so this meant the solar panels are off line and not charging the battery. After contacting… Read more
I would give zero stars if I could. They lied to me on multiple occasions and never showed up on the agreed date, January 27, 2026. I had to call them to find out what was happening, and then they pushed me to the end of the queue. This company and… Read more
its staff are untrustworthy. I have made a complaint to the relevant authorities about Amazing Solar. Please avoid them at all costs.
Follow-up · Emergency Services Commission No reason given for delays and Zero communication from them No resolution offerd just continuous lies
We’re sorry to hear about your experience and… Read more
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In-depth reviews
Terrible experience - do not recommend. As with a few others, I experienced terrible workmanship and almost total inaction over several months to rectify basic issues. The installer showed no regard for my property, used multiple, unevenly cut sections of cement sheeting behind the battery (when 2 neatly cut pieces would have met code and been… Read more
much neater), tried to change the layout of the solar panels at the last minute to instal some panels horizontally under other vertical panels so he didn't need to install them on another section of roof as per the agreed plan, and left my fuse box dangling from the wall inside my house when he was 'finished'. I had to chase Amazing Solar for a response and a fix and they repeatedly told me they would call back with a solution and never did. I kept chasing them and made it clear I did not want the same installer to come back to my house given his total lack of skill or workmanship. I was told this might mean it's a couple of months before the cement sheeting in particular can be fixed. I am ok with that as long as it's booked in and I know it's happening. Unfortunately it has already been over two months and there is absolutely nothing booked in. I am the one who has to chase them up and am always promised a response but it never comes... I'm STILL waiting. UPDATE - Since writing this review and going through the meditation process (giving Amazing Solar a chance to respond before posting the review) they contacted me and have verbally offered to make a very small change to the cement sheeting behind my battery. This does not fully fix the issue in my opinion but it's all they were willing to commit to. It's been 11 days since it supplied them with measurements they asked for in order to supply and install a new piece of sheeting and I still haven't had any follow up. This is some of the worst customer service I've ever experienced. It's n ow 3 months since installation. I strongly recommend ANY other installer.
Thank you for taking the time to share your… Read more (+1 reply)
My first interaction with Amazing Solar Solutions truly lived up to their name. Stephan reached out to me and took the time to ask comprehensive questions, ensuring he gathered all the necessary details to recommend not just the best price but also the most suitable solar system for my specific needs. His approach left me confident that I was… Read more · 1
getting both value and quality.
Guidance and support throughout the process was provided via our phone and email conversations, Stephan was exceptionally patient, particularly when discussing the optimal location for the battery and addressing all my queries. Even with tight deadlines for rebates, Stephan went above and beyond to ensure we met all requirements. His dedication ensured I was completely satisfied with the system selected. Thanks to his knowledge and expertise, we feel well-prepared for our future energy needs.
Professional Installation was carried out by Ali and his team they arrived on schedule to carry out the installation. Their professionalism and attention to detail were evident throughout the process. They took care to ensure we were pleased with both the procedure and the quality of their workmanship. The entire team was a pleasure to deal with.
On the day of installation, Stephan even called to check that everything met our expectations. This level of service exceeded what I anticipated and reaffirmed that choosing Amazing Solar Solutions was the right decision.
I’m grateful to Stephan for the engaging discussions and the effort he put into our project. His support made the experience smooth and enjoyable.
Outstanding Solar Panel & Battery Installation Experience - I had a really positive experience with the solar panel and battery installation, and I want to thank the entire team for their excellent service and support throughout the process. Harry from the Sales team truly stood out. From the very beginning, he was patient, knowledgeable, and… Read more · 1
extremely approachable. He took the time to answer all my queries clearly and thoroughly, no matter how many questions I had, and he always did so calmly and without any stress. That made the entire decision-making process much easier and more comfortable. When the originally planned solar panels were not available, Harry didn’t leave me stuck or unsure. Instead, he proactively guided me toward a similar alternative, carefully explaining the differences and ensuring it met my requirements. Thanks to his honest advice and clear explanations, I felt confident with the replacement choice and I’m very happy with the outcome. His transparency and willingness to go the extra mile really showed his commitment to customer satisfaction. A big thank you to Zac and the installation team for their excellent work. The installation was well organised, efficient, and professionally done. They were punctual, worked cleanly, and took the time to explain things when needed, which I really appreciated. I’d also like to sincerely thank Hazel, Alvin, Daniel, and Yash for their assistance during the journey. Their support was timely, helpful, and friendly, whether it was coordination, follow-ups, or addressing questions along the way. Overall, the whole team was fantastic, supportive, and professional. From sales to installation and after-sales support, the process was smooth, reassuring, and well managed. I highly recommend this team to anyone considering solar panels and battery installation.
Recent reviews
Was very pleased with the service and installation. Amazing Solar really lives up to their name. I was especially happy with Kasper’s service. He went above and beyond, ensuring he organised everything for our installation in a timely manner. Show reply
Harry was very helpful during all the process from deciding what solar scheme should I go for which meets my pocket also. I highly recommend Amazing Solar to everyone. Show details · 1
Harry was very helpful with the quotes and explained the ins and outs of the solar panels and batteries. He also explained the process well from getting the quote all the way to installation day. Still waiting for the inspector from the government to look at the installation so I still can't use my solar and battery at the moment. Show details · 1
Got solar and battery from them Process was breeze from start to finish No issues at all They are highly recommended From sales harry to Electician and delivery people Everyone was very good Show details · 1
Very happy with the solar battery installation. The process was smooth and professional from start to finish. Daniel and the team were helpful throughout, and the system is working fine. Show details · 1
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