Angel Carpet Cleaning WA, Perth
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Worst service i have ever received litterally paid this company for nothing, the customer support is a joke do not use this place
Don’t bother. Do it yourself – Crap. Here twenty minutes to do three rooms. No better when they left than when they arrived. Don’t bother
Appalling customer service – A strange way of quoting. For example, they say bedrooms are based on 12 sqm. If a bedroom is bigger than this, you pay for two bedrooms. All three of my bedrooms are 4m x 4m. After querying why I am paying for 72 sqm instead of 48 (ie the equivalent of 4 rooms of 12 sqm), I was told their quotes are not based on square metres. I accepted the… Read more
high quote but then the customer service was very poor. They gave a window of 7.30am-12 noon to arrive. I asked for them not to come before 8am. They said tough - they can come anytime in that window. I believe there is no reason why they cannot give a rough estimate the day before. At 9am I asked if they could indicate when they would come. They said before 12 - someone would call half an hour before. I was treated like a nuisance with no effort being made to remove inconvenience on my end. Finally, when the technician inspected we agreed there were no stains and carpet was in good condition. However, on the invoice delivered after payment, the technician notes said "Medium soiled, visible stains. Some stains might stay. Traffic area stain and wore out." Are they covering themselves?
I have no complaints about the cleaning but I will not use these people again because of their attitude. Who runs a business like this?
- +4
Terrible service – I've got 2 dogs who loves playing outside and they get dirty real fast from the sand patches outside, so it doesn't take long for my carpets to get dirty. We vacuum as often as we can, but I know it's not enough. That's why I got angel to clean three carpets and a rug. A contractor called MCS came out to do the work. They've failed miserably.… Read more
Before starting, I had to sign a form which stated not all stains might come out, which I was fine with.
When they were done, I had a look and definitely wasn't happy with the poor service. The cleaner offered to do a room again to show the stains can not come out. I was also told that they always spray the whole carpet with a chemical before they start cleaning, to lift the dirt and to make the cleaning process easier. I've got cameras in and around the house to check up on the dogs when I'm not home. I went through the footage and not once did I see them spraying the chemicals. Except for on 3 small stains on one of the carpets. All the carpets were cleaned with water only. Also when I asked about the steam cleaning process because every carpet was cold right after cleaning, he told me it's actually only not steam cleaning and they only work off of the temperature of the water that they put in. Only filled 2x small buckets to clean all the carpets.
While he was busy redoing the one carpet, I told him to just finish that area then they could go. I waited at the front door as they were packing up and they just got in the van and left. I tried calling the office right after they left which was at 11:58 on Saturday 23rd of September but they didn't answer. So I started cleaning the rugs again myself with a cheap carpet cleaner that I usually use. I've added photos to show how dirty the carpets still were after they cleaned it.
A while after that, I got a call from the office saying that apparently I refuse to pay. I never refused, they never came back in to get payment. They just got in the van and left. I've got cctv footage of everything.
Someone else called me, don't know his name. He also kept saying that I refused to pay and that after I explained the whole thing to him. We also talked about the steam cleaning, which he told me that the machine heats the water to 100°C. This function was clearly not used on my carpets as the technician explained to me. He asked me when was the last time the carpers were cleaned because he saw a video of how dirty they were, and I told him it was under 12 months ago. Then he said "oh, wow, and they are already that dirty?" it's got absolutely nothing to do with you why my carpets were dirty and dusty and that reaction from you was completely unasked for.
I got fed up with trying to explain myself the whole time and I was busy redoing their work so I hung up the phone.
I have paid but I will definately never use them again.
Zero stars from me
IF ONLY I COULD GO BACK IN TIME AT PUNCH MY SELF FOR HIRING THE WORST CARPET CLEANERS IN PERTH I BLOODY WOULD zero stars – Booked in to have my carpets DRY CLEANED day before rent inspection when booking with them I told the person MULTIPLE TIMES it's to be DRY CLEANED and DRY CLEANED ONLY because of how cold it was if I had them shampooed they would dry by the morning for the inspection Come the morning there to be done he is there 2 seconds an try's to upsell to… Read more
an industrial clean to my daughter because she was home so they could be done an EXTRA $102 he finally took no for her answer and started but thanks to the lady I booked it with she forgot to tick DRY CLEAN ONLY an he shampooed them and like I thought they didn't dry and I failed the inspection due to the carpets because the wet smell they got from alot of water and now have to pay for a re inspection They didn't care at all when I asked why they didn't do the dry cleaning she said oops I forgot to tell him what type of clean I booked an more rubbish Then once I said I would leave a bad review the owner emailed me an said the cleaner took it appon him self to change from dry clean to shampoo because he said it would work better but he didn't ask any me if that ok but all that was a lie from the OWNER because the lady I booked with all ready said the truth that she forgot. But that is still not even my point im the customer I paid the bill I should get what I booked for not have them do what ever they want
FROM READING REVIEWS IT SEEMS THE OTHER MUST HAVE THE GUY WHO DOSE THE JOB FILM THE WATER AFTER THE JOB BECAUSE HIS GO TO MOVE IS SENDING A LITTLE VIDEO OF DIRTY WATER BECAUSE DUMPED OUT
THIS WOULD HAVE TO BE ONE OF THE MOST RUDEST AND UNPROFESSIONAL CARPET CLEANING COMPANIES IN WESTERN AUSTRALIA NO WONDER THEY WANT PAYMENT FIRST
- +3
THEY STUFF UP THEN JUST REPLY WITH BAD CUSTOMER SERVICE NEGATIVE 5 STARS – I booked In with this company for a small 3bd to be DRY CLEANED MULTIPLE MULTIPLE MULTIPLE times I told them I had a rent inspection the following day and due to the really cold weather shampooing the carpets wouldn't work because it was to cold for them to dry in time witch when I booked she Understood because I mentioned it that many time On… Read more
the day they end up shampooing an not dry cleaning them so come rent inspection the next morning carpets still wet an now it has that wet smell in the house and due to that I failed my inspection an now have to pay a fee for a re inspection So I emailed then no rude words I asked what happened and right away she said OMG I remember that conversation and said oh my apologies an that was jt so I said why how do u stuff up a booking that's ticking a box shampoo Or dry cleaning so now im left with the fee to re inspect the home and to get carpets redone Not once did I ask for my money back or to re do them just asked how do u stuff up something so simple I have every email there was no abuse no nothing and then once I said im leaving a bad review witch I never do then the email from the owner come trying to say oh the worker said nope drying won't work so he shampoo them with out asking me witch is a lie because the booking person all ready said she forgot to put dry on the job order Also if a customer orders a service an multiple times tells u that one an that one only u can't just do as u like I paid for a service an I should get that all I got was bad customer service
- +2
WARNING WARNING DONT LET THEM IN YOUR HOUSE OR BUSINESS – They state they will do there very best to clean the carpets and remove stains. This is crap! I just recently had my business/office carpets cleaned and not one stain was attempted to be removed. My carpets were stained in some areas so I had a mind set that not all stains will come out. Oh my days when I seen the job it looked like it hadn't been… Read more
cleaned at all. It looked like its been run over with a vacuum cleaner. I took it upon myself to try and remove a few stains (spot clean) and guess what? I removed the stains with a little elbow grease. I put in a complaint with [Name Removed] and he was just unhelpful. I could tell he has done the spill over the phone many times. Lip service is all I received. Disgraceful poor service by the company and the contractors. The contractor who came to site to inspect after my many attempts to get a representative out here was out of his depth and could not comprehend that if he used elbow grease he would be able to remove 80% maybe 90% of the stains. He said they don't scrub stains to try to remove them in the fashion that I did. Hang on you state that you will do your very best to remove stains. Am I missing something or do carpet cleaners not use elbow grease & carpet shampoo to try and remove stains? [Name Removed] & the contractor showed me a short video of the contractor emptying water into the drain out the front of my business to prove they cleaned the carpets. Hang on put an alarm and a flashing light on your head. This rings alarm bells if your company have to video empting water from the cleaning unit as evidence that the job was actually done. By the way look them up, and not just on FB and you will find a mountain of complaints. Lets not get angry people lets get even and tell the Nation about this company that take advantage of our fellow peoples. Check out the spot cleans I did on the carpets after the carpets were allegedly cleaned and judge for yourself if I'm being unreasonable.
Terrible avoid this company – got my carpets cleaned for end of lease the worker pushed for a industrial clean I said no as every other time I’ve had carpets cleaned by other companies they’ve only ever done the standard I feel like because I said no he didn’t put effort in and used it as a excuse to not bother the main fault I have with this is I needed the receipt for the… Read more
real estate the invoice I got the worker felt the need to say I declined a industrial clean therefore stains couldn’t be removed he didn’t need to put that on the invoice I just wanted the receipt to forward to the real estate that it had been professionally cleaned . He also chipped the wall near the front door taking the machine out and pretended it didn’t happen potentially costing me some of my bond money I will never recommend this company to anyone I know and will advise against using your company . I have a bizzle machine that has removed worse stains than ur worker/machine did . Do not use this company Bad job . Bad receipt . Bad service all around NEVER AGAIN!
terrible carpet cleaning – Not recommended at all, cheap equipment which not doing a job at all, as steamed carpet support to be hot steamed but theirs equipment is cold spreading a water and and smearing this water. Wasted my money 100%.
Booked at short notice. Awesome job – Needed to have 5x carpeted rooms cleaned after tenant vacated. Landed with Angel Carpet Cleaning as they were the only ones willing to accept our job on that day. Communication was excellent throughout, and the cleaner arrived on time. The carpet in one of the bedrooms we had deemed a loss, and there was some heavy staining in the lounge.… Read more
Nonetheless, both issues were resolved. Cleaning was completed within the hour, leaving us most impressed.
The cost was lower than expected as well.
Not happy – I’m sorry to say not happy with service , he came in looked around and every room and rug he had something to say all negative but I still went ahead, it took him all of 30 mins to clean 3 rooms and two rugs they all still look they have had water thrown over them and not clean at all my carpets where really not that bad to start with, money wasted never again and had to pay up front Show details
Booked well in advance – Booked well in advance moved furniture and cancelled our clinical time to allow for the cleaning of our carpets called 2 hours before to ask if they could come early whilst we were still trading I advised that wasn’t what we agreed and that clinics had been amended based on the booking time we had arranged then offered to come later …. again not… Read more
convenient. Advised that the cleaner was feeling unwell with flu symptoms, at this advised then not to come at all COViD trained it’s says on the website Disappointed !
Fast and efficient! – Such great service! Two men showed up they were super friendly. They got straight in there and done a great job in record time!. Great price and gave plenty of information about the service. Thank you so much!
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Great work, unparalleled pice – They did one bedroom, two large rugs, one couch, one queen mattress all heavily soiled and rugs with animal urine odour. Amazing, almost like new, very impressed all for $207
Vacate clean destroyed carpets – If I could rate 0 I would. Don’t waste your money or time people!!! This was a Vacate clean on cream floor and the guy has wrecked them and turned them black, they weren't black before!!! [Name Removed] the “manager” is probably the worst person for a manager I have ever spoken to in my life saying that there carpet cleaner or machine can’t do… Read more
that, well they were not black before he cleaned them!! won’t refund or fix they didn’t want to deal with me, and would only do the job prepaid. Scammers. 2 weeks later they asked if they can view the black carpets to asses as I told them I will be taking them to court with the real estate as they are wanting to take a big chunk out of my bond. See you in court!!!!
- +1
Terrible job and disgusting customer service – Vacate carpet clean completed, left dirty and smelly. Job not completed and customer service will not return my call. Got hold of guy who actually cleaned and he was rude and told me to put a complaint in
Bad service – The guy who cleaned our carpets blew a fuse in our metrebox. When I rang and complained the receptionist, [name removed] was rude and refused to pay for the fuse to be fixed. She actually blamed us, saying it's our fault and she was going to have the guy come out and look at our fuse box and try to fix it. I said he's not a electrican so no… Read more
thanks! They're not paying our over $200 repair bill and they're not sypthatic or professional. Will not use them again or recommend them. [name removed] said they deal with fair trade all the time...what does that say??!!!
Dissatisfied – Had my carpets and my sofas cleaned. My sofa is cream in colour. The service man left black marks along the front of my sofa from his hose on the cleaning machine. I emailed them the next day about this problem this company took forever to get back to me. Then asked for photos which I supplied. Took a long time again to get in touch with me. … Read more
Finally get a phone call saying they can’t see how their guy would have left marks on my sofa. So if he didn’t leave marks why didn’t he clean the marks off when he was cleaning it Haven’t heard anything else from them . DO NOT HIRE THIS COMPANY. BAD. SERVICE!!!
Great job for a good price – I looked at the reviews before I emailed Angel for an online quote for my 5 seater lounge. The quote was very competitive so I called and booked them in. They were prompt with their quote, they phoned me the day before to confirm the booking and the said the person cleaning the lounge would call prior to say he was on the way, which he did. … Read more
Josh is a delightful, courteous young man who did a great job and I would recommend him and Angel to anyone looking for a great lounge cleaning job at a good price.
Very pleased – It was a straight forward process to arrange a cleaner, with good follow up on service and our cleaner is excellent. Show reply
Spring clean – Had my house spring cleaned yesterday, the lovely couple who did the job were absolutely lovely friendly and very professional, they did a amazing job so thank you very much for your excellent service Lynne Show reply
Reliable & professional - terrific – Very pleased with AbDom, with whom we've been for a few years now. They are very professional and make sure it all works well - eg if your regular housekeeper isn't available, they'll quickly do what they can to provide a temp to cover. The agency checks also in regularly to make sure it's all going well, which I haven't found elsewhere. Also very… Read more · 1
happy with our regular cleaner Mon who is friendly, professional and does a great job. Highly recommended!
We always look forward to out cleaning day – The wife and I always look forward to "cleaning day" it's great to come home to a fresh smelling house and our cleaning lady clearly has OCD, much like myself, because everything is organised and neat when we arrive home. We have used other cleaning services in the past and never really felt we were getting value for money. Absolute Domestics is affordable and we feel we definitely get our money's worth. Show reply
Avoid at all costs – Avoid at all costs. After trying to scam us into upgrading to an industrial clean that we did not need, spent 15 minutes half cleaning three bedrooms, and a landing. No vacuuming or ore treatment. Then as we were outside of the 24 hour complaint time, we didn't have a leg to stand on and were spoken to like children by manager.
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