Angel Carpet Cleaning

The cleaner was 3 & a half hours late and every time I would call he would say he’s about to head over. When he got there I had to leave him in the apartment because I was running late to pick my daughter up thanks to waiting around for him. I left him after I had paid so I did not witness him do anything. His name was [Name Removed], he was a contractor working for them and he had his own business too.
When he showed up he was inappropriate asking if I had husband, he kept calling me a ‘ naughty girl ‘ because he kept trying to call me at 8 ...

Had interactions with 3 different staff members who were all extremely rude to me. Cleaner never showed up to the property but supposedly was my fault because I couldn’t answer the phone. Not sure why he couldn’t even knock on the door and even said he went to an apartment when the property was a townhouse... when I called to make a complaint I was told I didn’t need to. What a joke, need to change their hold music from talking about how customer service is their #1 priority

If I could rate 0 I would. Don’t waste your money or time people!!! This was a Vacate clean on cream floor and the guy has wrecked them and turned them black, they weren't black before!!! [Name Removed] the “manager” is probably the worst person for a manager I have ever spoken to in my life saying that there carpet cleaner or machine can’t do that, well they were not black before he cleaned them!! won’t refund or fix they didn’t want to deal with me, and would only do the job prepaid. Scammers.
2 weeks later they asked if they can view the black carpets to asses as I told them I will be taking them to court with the real estate as they are wanting to take a big chunk out of my bond. See you in court!!!!

I used this company to clean my mother in laws unit. The unit was empty and carpets were moderately soiled. I left the cleaner to it and went to have a coffee while he cleaned. 20 minutes later he called to say he was finished!! When I returned the carpet was wet and still dirty. I asked him if he had actually cleaned it and he told me it would be better when it was dry. I refused to pay until I could see results and rang the company but got an obnoxious lady who refused to believe the carpets were still dirty. She threatened debt collectors and said I was wasting her time. Two days later I had to pay another company and the carpets were left beautifully clean and fresh. Do not use this company as you will waste your money.

Vacate carpet clean completed, left dirty and smelly. Job not completed and customer service will not return my call.
Got hold of guy who actually cleaned and he was rude and told me to put a complaint in

I would like to mention the following:
- No "pre-vacuum" (even though it was promised in the quote).
- Quote indicated "Steam or Dry Clean, your choice". I was not asked.
- I contracted Angel Carpet, but the company that came was: PureDry. Confusing!
- The person used my toilet without asking. Rather rude.

Extremely unprofessional - do not book this company.

I communicated my rug needed a deep odour clean from pets - technician was rude and complained he still had to vacuum in the rug after I’d tried (it’s a thick high pile one, that needed a proper industrial vacuum cleaner - part of the service I was paying for because I couldn’t properly do it myself) and packed up after 10 minutes.

Sealed off the room from pets and left the rug untouched for a few days and it still had odour and staining afterwards.
I’ve been trying to follow up and call...

We had carpet and a mattress cleaned and the building manager was not happy with the result. I asked them to fix it which they wouldn’t and I had to pay someone else to go back and do it properly.

They cleaned a small area in a shop I own that had had water on it, I had to pay them $360 before they would even do the job.. Spent 1/2 in total and then charged my tenant $40 to do small front area., she was not aware that was for the whole shop. Supposed to do the whole small shop but didn't. Stains still on the carpet after then left, so they got $400 for nothing. Seem to go by the name of Pure Dry Carpet Cleaning, as well as Angle Carpet Cleaning because this is what is on the receipt that took 2 months to arrive, and only after I went to ...

I booked in for my carpets to be done, I waited around all day since they said anywhere between 12pm - 5pm. Guy finally calls me at 4:45pm saying he’s half an hour away. I rescheduled since I had to leave for work, did not even get a reply from the person emailing me that made the bookings.
Very unprofessional will be going elsewhere to get this job done.

The guy who cleaned our carpets blew a fuse in our metrebox. When I rang and complained the receptionist, [name removed] was rude and refused to pay for the fuse to be fixed. She actually blamed us, saying it's our fault and she was going to have the guy come out and look at our fuse box and try to fix it. I said he's not a electrican so no thanks! They're not paying our over $200 repair bill and they're not sypthatic or professional. Will not use them again or recommend them. [name removed] said they deal with fair trade all the time...what does that say??!!!

Extremely impressed by this business! The technician Ben did a fantastic job and was particularly friendly and pleasant, even my kids commented later, ‘Mum that carpet man was SO nice!’
He found a $50 note that my son had accidentally lost down the back of the couch, I would never have noticed it missing, but he came and gave it to me. It would have been so easy for him to pocket that cash and never be found out, yet he chose to do the honest thing, and I was so impressed by his integrity.

Very prompt and quality service, I’m very impressed.

Angel Carpet Cleaning we’re contracted to clean the carpets and tiles, as they advertise. Carpets were good, but the tiles were left with water marks all over and the grout was not even cleaned. I ended up going to Fair Trading.

The clean was a cheaper one, but I don't think that it was worth having our tree ( the best one in the street) side swiped by his van. When asked politely, wouldn't he get fined parking on the footpath, he said "not to worry" in Your suburb!!
After asking him to move the table so all the carpet could be reached after we had worked on moving furniture all morning, he said he wouldn't move anything more than a shirt. It is stated on the advertisement on google, that "we move what's needed!!" Then proceeded to tell us that the cost would be ano...

Booked on the 26th of October for job on the 3rd of December, rang a week before to check on booking which I was told was all good. A day before got a phone call to inform me that they don't do my area. Great business NOT.