Angel Carpet Cleaning

I was quoted via a phone call $98 for cleaning of a rug and small 4 x 4 room, there was no discussion of sanitising or options. The cleaner called me when he was on site and wanted to charge $250 this was bought down to $178 . The cleaner was very rude and hung up on me then called me back and said he should charge $1000. I had no choice but to agree to the cost but felt scammed. The carpet has some dirt marks but nothing too dirty.

Do not use this company! I felt uncomfortable in my own home the second these men walked in. I asked them to leave after they tried to say I had to pay more money than I was quoted and that they weren’t able to do the job I had been told they would do. So glad I didn’t give a cent to them or this company. Disgusting customer service and manner. A total waste of my time and energy.

Took a few emails and phone calls to clarify what chemicals would be used. (Asthmatic & pets at home). Charged $139 for a pre-move (no furniture in rooms) steam clean of 4 bedrooms. We did not go for the cheapest offer thinking the service & actual clean would be of a higher standard. Unfortunately, we were mistaken.

In short - does not feel like a professional clean. We were quoted as being able to choose between a steam vs dry clean, but was not asked.Technician arrived grumpy and only asked where rooms were and where tap was.

Job was done...

Poor unprofessional service - epitome of false advertising.

The "technician" was 3 hours early and spent more time setting up than cleaning the actual carpet (15 mins). The service is also sub-contracted out and not even done by Angel Carpet Cleaning themselves. What they offer on their website is not what you receive so that's the downfall of sub-contracting services to other companies. "What's Included" was clearly not passed on the the company the service is sub-contracted out to.

When the technician arrived he stated it was an extra $80 ...

When I arranged this service I clearly told the company that the contact number that they were being given was the tenant. They were also given the agent's number and my number to pay for the service. When the technician arrived he advised the tenant that they should have a sanitizing agent put through as well (apparently sanitizing isn't deodorizing). He asked the tenant to give permission to do this even though the tenant wasn't paying the bill - which the technician was well aware of. The tenant agreed for him to do all 3 rooms adding $60...

Mina did a fabulous job of cleaning our carpets (which had bad stains in one particular room). Great communication from start to finish. Would highly recommend and use his services again. Thank you!

Price was agreed through thorough discussions. Arrived and bumped the price up. Further did a pretty bad job. Can still see dirt and stains on the carpet.
Job was for a three bedroom home, the whole job took app 1 hr. More like vacuuming then carpet cleaning.
Wouldn't recommend.

We were quoted $98 to remove a spot stain. I have seen many spot stains removed from expensive carpet - coffee and red wine for $80 each call out. They think it's our first rodeo, but we've been spilling things on carpets for years!

On arrival the technician said it would cost $180. What the? We were never told that when we enquired and when we detailed the stain.

Worse, he didn't get it out. And then stated - I will charge you $98 if it doesn't come out and $180 if it does. Last time I checked carpet cleaning wasn't a success oriented bonus scheme. People quote on space, hourly rates and yes stains.

And they remove them. Sadly we were fleeced $100 and still have a stain.

I engaged this company, to treat water damage from the recent rain event in Brisbane. They appeared to be professionals from their website, however when their technician turned up, he was wearing head phones the whole time and was difficult to communicate with.

Their website advised that there was no need to lift the carpets to dry and prevent mould and staining. The The deodorant that was used on the carpet was so strong that it took a week for that smell to go away, only to leave a musty smell, obviously indicating there is mould present.

After lodging a complaint I was advised that they do not warrant their advertised “specialist” services after 48 hours.

Very poor job and even worse customer service.

Don't waste your money.

Highly recommend this company to anyone who wants great service and an amazing job!!!
Marks that other companies were not able to clean were removed with ease. Warwick was professional whilst friendly and his recommendations spot on.
I would never consider using anyone else in the future and have now used this company on several occasions, as have many of my own friends.
Couldn't be happier :)

Super disappointed with this service. Told they would come anytime between 7:30am to 12pm, waited the whole day for a quick 30min clean of my four bedroom unit. The carpet looks exactly the same, none of the stains touched. I was quoted a choice of steam cleaning or dry cleaning but never got asked what I wanted when the guy showed up. This service was definitely not worth $200!

Ordered carpet cleaning 10 days ago from 12-5. At 3.40 received a call from cleaner that they are too busy today and they will come tomorrow afternoon- unreliable service! Do not recommend!!! Waste of time!!

Such great service! Two men showed up they were super friendly. They got straight in there and done a great job in record time!. Great price and gave plenty of information about the service. Thank you so much!

Submitted this review as well to the Pure Dry page; my housemate booked for Angel Carpet Cleaning but a man in Pure Dry uniform came instead. Showed up 45 minutes late, parked in my neighbour and was extremely terse when the neighbour asked to be let out and refused to move the truck. The stains are actually worse than they were before - I believe that he may have lifted them and then left them be. We couldn't tell until an hour later when the carpet began to dry.

We were quoted as being able to choose between a steam and a dry clean, but we w...

Absolutely brilliant service by Peter, provided ETA and met timing. Clean of couches was outstanding and carpet was of exceptional standard. Prices extremely competitive
Would highly recommend. Well done guys