Angel Carpet Cleaning

Absolutely disgusting service. 5 bedrooms quoted, only 3 completed. Have disputed with Fair Trade because I will not allow this company to carry on. The only pro about this company is their prompt response to argue with you about why they refuse to refund their terrible work even with evidence. The photos attached is what came up from the carpets AFTER Angel Carpet Clean apparently did their work.

WOW!!! Thank you Lloyd!! Your workmanship and dedication is nothing short of amazing. Wonderful to deal with such a wonderful engagement with customers as well, Lloyd rang before arrival so I was aware that he was just around the corner. I had very old carpet with a stain that I thought was ingrained but in a short period of time it was removed… Read more

and my carpet was smelling fruity fresh. I highly recommend Angel carpet cleaning and Lloyd...... thanks again

Great job – We had Yasser attend our property for carpet cleaning, he did a wonderful job and explained the process before starting. I’m very happy with the results.

Not worth the money and time – I don’t think his machine was working properly working properly as the carpets looked clean when he finished but as they dried all these brown areas appeared which I’ve never had happen before. I wish I had read reviews before booking. I borrowed a Bissell machine from a friend and I couldn’t believe the dirt that came out after he had cleaned. He… Read more

did call me back after I left a message how disappointed I was, and was told it was from the underlay. Funny that after using the Bissell on the carpets and couches he did, they came up cleaner than his clean, and they were much dryer than when he did them. They were very wet after his clean. Really disappointing when he was so nice with his dad, but didn’t think I would have to clean them again myself. Now nice and clean. The photos are how they were after his clean and the dirty water is from my clean

Will NEVER use ANGEL CARPET CLEANING again! – I did not mind the technician arriving at 12:05 pm when I’d specifically requested a morning appointment. I did not mind that some stains remained, as they had been there for a while now. I’d even waited 24 hours to see if my carpet looked any better. However, I was extremely disappointed that recent stains from just last week (dirt from a pot… Read more

plant’s drainage hole, were still glaringly obvious!) I was so surprised that the technician did not pre-treat the stains & the stairs in advance like previous technicians from other cleaning companies, but had trusted his professionalism. It only took him about 45 minutes to clean 4 bedrooms, the landing area, lounge room & 2 sets of stairs, while I had spent about 4 hours the previous day vacuuming these same areas. The only consolation was that [Name Removed] was nice & friendly, but I will never use Angel Cleaning again. They actually CHARGED MORE than other companies, but I’d thought I was paying more for a much better clean. I was so wrong!!!

Best experience to date – Just a quick note to thank Graham who came out to clean my carpets. He done an excellent job on my dirty oily carpet in my unit. His workmanship speaks for itself,he was pleasant and courteous at all times and I was very happy with the price quoted. Thanks again Graham, I highly recommend Angel carpet cleaning to everyone and I will call them again without a doubt.

SCAMMERS – [Content Removed] CUSTOMER SERVICE DONT WASTE UR TIME they did a horrible job cleaning my carpet TODAY. Over priced for something I was promised over the phone by the technician & he didn’t deliver…I was quoted $150 for 4rooms technician said the carpets are dirty & we need industrial cleaning which will get ALL THE STAINS OUT then quoted an… Read more

additional $150 plus $60 on top which I was happy to pay assuming he will do what he promised….when my husband inspected the carpet the stains were still there which u will see on the photos when he refused to pay additional fee the guy said my husband assaulted him, btw my son was there with my husband & they said the technician started screaming at my husband. When my husband told him to claim down & talk properly. I then call the office & the lady on the other side of the phone started telling me off cause to them they were filing a police report for assault & theft service! ( WHEN WE PAID before he left cause we had a realtor viewing our property that same day what didn’t make sense is why didn’t he call the cops while he was at my house cleaning the carpet instead he called his boss, my husband told the technician he will be filing a complaint the technician told him to do this through the office?? I called the office & was places of HOLD forever GOT HUNG UP !!! Then the lady try to say we were in the wrong….umm excuse me Sharon there’s always two sides to the story & we have witnesses who was at the property when your most experienced was doing our carpets… FIRST OF ALL THE CUSTOMERS ARE THE ONES PAYING YOUR WAGES, Secondly LEARN HOW TO SPEAK TO THEM !! PEOPLE GO SOMEWHERE ELSE!!! If your running a business you need to show respect to get respect..rule of thumb Don’t waste your time with these LOOSERS…this business clearly does not know how to treat there customers.

Poor quality – I would highly recommend not using this company for any cleaning services. Poor customer service. Poor service delivery. Did not apply any stain spray to area. There were marks still left on both lounge and rug.

Terrible service – I've got 2 dogs who loves playing outside and they get dirty real fast from the sand patches outside, so it doesn't take long for my carpets to get dirty. We vacuum as often as we can, but I know it's not enough. That's why I got angel to clean three carpets and a rug. A contractor called MCS came out to do the work. They've failed miserably.… Read more

Before starting, I had to sign a form which stated not all stains might come out, which I was fine with.

When they were done, I had a look and definitely wasn't happy with the poor service. The cleaner offered to do a room again to show the stains can not come out. I was also told that they always spray the whole carpet with a chemical before they start cleaning, to lift the dirt and to make the cleaning process easier. I've got cameras in and around the house to check up on the dogs when I'm not home. I went through the footage and not once did I see them spraying the chemicals. Except for on 3 small stains on one of the carpets. All the carpets were cleaned with water only. Also when I asked about the steam cleaning process because every carpet was cold right after cleaning, he told me it's actually only not steam cleaning and they only work off of the temperature of the water that they put in. Only filled 2x small buckets to clean all the carpets.

While he was busy redoing the one carpet, I told him to just finish that area then they could go. I waited at the front door as they were packing up and they just got in the van and left. I tried calling the office right after they left which was at 11:58 on Saturday 23rd of September but they didn't answer. So I started cleaning the rugs again myself with a cheap carpet cleaner that I usually use. I've added photos to show how dirty the carpets still were after they cleaned it.

A while after that, I got a call from the office saying that apparently I refuse to pay. I never refused, they never came back in to get payment. They just got in the van and left. I've got cctv footage of everything.

Someone else called me, don't know his name. He also kept saying that I refused to pay and that after I explained the whole thing to him. We also talked about the steam cleaning, which he told me that the machine heats the water to 100°C. This function was clearly not used on my carpets as the technician explained to me. He asked me when was the last time the carpers were cleaned because he saw a video of how dirty they were, and I told him it was under 12 months ago. Then he said "oh, wow, and they are already that dirty?" it's got absolutely nothing to do with you why my carpets were dirty and dusty and that reaction from you was completely unasked for.

I got fed up with trying to explain myself the whole time and I was busy redoing their work so I hung up the phone.

I have paid but I will definately never use them again.

Zero stars from me

IF ONLY I COULD GO BACK IN TIME AT PUNCH MY SELF FOR HIRING THE WORST CARPET CLEANERS IN PERTH I BLOODY WOULD zero stars – Booked in to have my carpets DRY CLEANED day before rent inspection when booking with them I told the person MULTIPLE TIMES it's to be DRY CLEANED and DRY CLEANED ONLY because of how cold it was if I had them shampooed they would dry by the morning for the inspection Come the morning there to be done he is there 2 seconds an try's to upsell to… Read more

an industrial clean to my daughter because she was home so they could be done an EXTRA $102 he finally took no for her answer and started but thanks to the lady I booked it with she forgot to tick DRY CLEAN ONLY an he shampooed them and like I thought they didn't dry and I failed the inspection due to the carpets because the wet smell they got from alot of water and now have to pay for a re inspection They didn't care at all when I asked why they didn't do the dry cleaning she said oops I forgot to tell him what type of clean I booked an more rubbish Then once I said I would leave a bad review the owner emailed me an said the cleaner took it appon him self to change from dry clean to shampoo because he said it would work better but he didn't ask any me if that ok but all that was a lie from the OWNER because the lady I booked with all ready said the truth that she forgot. But that is still not even my point im the customer I paid the bill I should get what I booked for not have them do what ever they want

FROM READING REVIEWS IT SEEMS THE OTHER MUST HAVE THE GUY WHO DOSE THE JOB FILM THE WATER AFTER THE JOB BECAUSE HIS GO TO MOVE IS SENDING A LITTLE VIDEO OF DIRTY WATER BECAUSE DUMPED OUT

THIS WOULD HAVE TO BE ONE OF THE MOST RUDEST AND UNPROFESSIONAL CARPET CLEANING COMPANIES IN WESTERN AUSTRALIA NO WONDER THEY WANT PAYMENT FIRST

THEY STUFF UP THEN JUST REPLY WITH BAD CUSTOMER SERVICE NEGATIVE 5 STARS – I booked In with this company for a small 3bd to be DRY CLEANED MULTIPLE MULTIPLE MULTIPLE times I told them I had a rent inspection the following day and due to the really cold weather shampooing the carpets wouldn't work because it was to cold for them to dry in time witch when I booked she Understood because I mentioned it that many time On… Read more

the day they end up shampooing an not dry cleaning them so come rent inspection the next morning carpets still wet an now it has that wet smell in the house and due to that I failed my inspection an now have to pay a fee for a re inspection So I emailed then no rude words I asked what happened and right away she said OMG I remember that conversation and said oh my apologies an that was jt so I said why how do u stuff up a booking that's ticking a box shampoo Or dry cleaning so now im left with the fee to re inspect the home and to get carpets redone Not once did I ask for my money back or to re do them just asked how do u stuff up something so simple I have every email there was no abuse no nothing and then once I said im leaving a bad review witch I never do then the email from the owner come trying to say oh the worker said nope drying won't work so he shampoo them with out asking me witch is a lie because the booking person all ready said she forgot to put dry on the job order Also if a customer orders a service an multiple times tells u that one an that one only u can't just do as u like I paid for a service an I should get that all I got was bad customer service

WARNING WARNING DONT LET THEM IN YOUR HOUSE OR BUSINESS – They state they will do there very best to clean the carpets and remove stains. This is crap! I just recently had my business/office carpets cleaned and not one stain was attempted to be removed. My carpets were stained in some areas so I had a mind set that not all stains will come out. Oh my days when I seen the job it looked like it hadn't been… Read more

cleaned at all. It looked like its been run over with a vacuum cleaner. I took it upon myself to try and remove a few stains (spot clean) and guess what? I removed the stains with a little elbow grease. I put in a complaint with [Name Removed] and he was just unhelpful. I could tell he has done the spill over the phone many times. Lip service is all I received. Disgraceful poor service by the company and the contractors. The contractor who came to site to inspect after my many attempts to get a representative out here was out of his depth and could not comprehend that if he used elbow grease he would be able to remove 80% maybe 90% of the stains. He said they don't scrub stains to try to remove them in the fashion that I did. Hang on you state that you will do your very best to remove stains. Am I missing something or do carpet cleaners not use elbow grease & carpet shampoo to try and remove stains? [Name Removed] & the contractor showed me a short video of the contractor emptying water into the drain out the front of my business to prove they cleaned the carpets. Hang on put an alarm and a flashing light on your head. This rings alarm bells if your company have to video empting water from the cleaning unit as evidence that the job was actually done. By the way look them up, and not just on FB and you will find a mountain of complaints. Lets not get angry people lets get even and tell the Nation about this company that take advantage of our fellow peoples. Check out the spot cleans I did on the carpets after the carpets were allegedly cleaned and judge for yourself if I'm being unreasonable.

Wish I could give a 0 – The technician was really nice but he came at the Same time as I had to take my kids to school so I couldn't be here when he did the job so I'm not sure how long he was here for or if he actually did the job cause when I got home the carpets looked no different to when I left in the morning, also he left my house unlocked when he left and I was… Read more

told he would lock up for me and he also trapped a magpie in my house which was in my house all day and pooped all over my carpets until my neighbour noticed late afternoon the poor thing was trapped inside and in distress, I will never hire this company again.

DO NOT USE ANGEL CARPET CLEANING – DO NOT USE ANGEL CARPET CLEANING. I wanted my loungeroom and bedroom and hallway cleaned, this was around the furniture and the bed (not the whole room) I did ask for deodoriser $35 on top, but the whole thing cost $152. which is more than their rate for doing 5 bedrooms. I am the type of person who doesn't like to complain so let it slide… Read more

because he was already there, (even though he left a stain from his cleaning fluid cup on my wood table). After 2 weeks, pale patches started showing up on the carpet where it had been cleaned. I emailed the company, wanting them to redo these particular areas, and their suggestion was that I pay another $95. and that is was now too late as I should have contacted them in the first week. But the thing is what are the pale patches... did the guy use too much cleaning product. Is the carpet now ruined... I don't know and they just don't care ... so my suggestion DO NOT USE ANGEL CARPET CLEANING.

Their technician is an actor!!! – Hi Angel Carpet Cleaning, I saw your reply on google review, but I could not reply to your reply. So i came here. You should notice my point was not the quality your technician did. I was trying to say you people did not do a thing. I don’t want to argue with you because I have photo evidence， you can see from the attached photos, first two photos… Read more

were after your technician did the job, the other two was taken today after another local technician's work. you can see the difference.

Today I hired another company to clean the carpet again. This local 5 star reviewed technician agreed with me that your people did not clean the carpet at all last week. I know I have no idea about carpet cleaning. But I have common sense, I know when I drive my car right after a service, it feel so different. No matter how long since last time I cleaned the carpet, your technician did or did not do the job, I can feel it with my hand. now I have photo evidence and another technician as human evidence. what can you say now. In my email to your company I asked for another technician from your company to have a look, you told me the one who came last week was your best guy, your best guy is cheating on you. look at your google rating , How miserable is your google rating, If I saw it before I made the decision, you never get the job. I hope my review can help other people as well. you should leave your employee to solve complains, your phone call only makes things worse.

By the way, the technician who came today told me to leave the fan on until the carpet drys. I think your technician forgot to do that on that day. He was a bad actor. Haha