Angus & Coote Online store

i bought in the physical store in Melbourne and the assistant was great, however - the backs on my white gold diamond earrings have fallen apart (bought in December 2025 - fallen apart in June 2026), i contacted them and they asked me to bring them… Read more

instore - as i live in NZ and they were bought on holiday i explained this was not possible, they said they couldn't help, i offered to post the backs, they said no, i sent photos - still couldn't help. I was told to "buy some new ones in NZ" (white gold) i was then told that consumer rights and laws do not apply when taken out of the country - i asked them to direct me to the page on their website that states this, they said they do not have to specify consumer laws on their website, i then sent them the link showing this to be untrue. I have received a link for a review (laughable) so they have obviously closed the complaint. worst customer service i have ever received

watch with wrong packing box – bought a gshock watch online and delivered the right watch with a wrong packing box of another model. Made a call and got told that Casio Australia never sent them the original box which is hard to believe. I don't believe and can't understand why and how Casio Australia would bother to remove the original box and sent the watch with another box… Read more

to their official retailer. The only reason I can see is that the watches they sold are not brand new and they couldn't find the original box. This should be the last time I bought anything from this store. Stay away from them as you can't assure that they selling you the genuine and brand new product!

Very disappointing – Over the past couple of years I've been buying from Angus & Coote every birthday and Christmas. I've been impressed by some lovely pieces that were quite good value for money. However, after my last purchase I doubt I'll return. The earrings in question were not well detailed on the website in terms of size/width. When I tried to enquire prior… Read more

to purchase, the webform seized every time I filled it in and couldn't be used. With time being a factor (birthday approaching) I ordered the earrings which proved to be way unsuitable and needed to be returned. I wanted to arrange an exchange for another pair to get matters going as quickly as possible for the disappointed recipient. But yet again the webform didn't work and when I emailed the email address on the returns form, it immediately bounced back to me as undeliverable. The items should have been sufficiently detailed in the first place; had they been I would have known immediately they were unsuitable. It's difficult to understand how A & C aren't aware their webform doesn't work and how they can send out return forms with every order listing an incorrect email address. It's spoiled the experience.

Really, bed company – I ordered and I got delivered. Unfortunately, it was broken, I left mailing but no answer… this company without responsibility Show details

Inferior product – Ordered a pair of rose gold hoops online approx $400. I realise now that I should have read the fine print! The earrings have a very flimsy hinge mechanism. I tried to return them (6 days after purchase) only to be told that A & C do not refund, only exchange. I won’t be able to wear these earrings, I feel so ripped off! Not much help from staff in A & C Wollongong, simply stated by one member of staff ‘don’t buy online, I don’t’ Show details

Broken backing – Bought emerald studs online .was trying to loosen off backing as it was pinching my ear and it snapped in half Show details

Send faulty products and then never respond to customer service emails – Ordered a pair of earrings online. The hinge closures won’t even close properly because they’re so cheaply made. Also arrived with the hinge prong bent one one earring. Have sent multiple emails to the customer service email and received no response. They clearly don’t value their customers and take no pride in the quality of the jewellery they… Read more

sell. Comparing their service to the amazing service I received from Monica Vinader; Angus & Coote is a disgrace. Save your money!

No Customer service – Purchased 9ct Gold chain turned black within a week no response from Angus and coote to repeated Emails no service. Show details

Bad customer service and bad product – I bough a gold chain and the service was really bad. The product was not what inspected and it looks completed different of what appear on their web page. There is no way possible to contact this people. I will never buy anything from them. If you thinking of buying from them try with some else. Show details

Wrong Item – Just wondering if you received the necklace back as I thought it was a bracelet.Sent on July26 th back to u.tracking number is R339370004461453.Thankyou Carmel McConnell. Show details

Customer service – Not really as I bought a watch and was given the box of that doesn’t even fit the watch. Poor customer service. Staff was just wanting to sell the product. Teach staff what fits where. How come I had to ask for a box which comes with watch. I should not bought anything from here. I will not go back to this shop and also won’t encourage anyone to buy anything from here.  Show details

Stay away! – Extremely poor quality after wearing my engagement ring for only 10 months it started losing Dimonds. I have not been able to get in contact with anyone via phone or E-mail, We live 1600kms to the nearest store so going into a store is not an option. Due to no response from Angus & Coote I took my ring into a local Jewler to have a look to be… Read more

told there are quite a few claws either broken or damaged other than the ones that are missing on the missing two diamonds. To do all of these would be a very large job and may not completely remedy the problem in the future as it appears to be unusual how or why they have come off.

If the ring is relatively new (in the last 2 years) I would suggest it could be worth investigating taking it back to the shop where it was purchased to have them check it thoroughly and possibly assist you in the repairs on the ring.

If there is an underlying problem with the gold (possibly porosity) then just retipping the existing claws is only a very temporary fix and more stones will come out in the future.

I would never recommended Angus & Coote to anyone.

Early sent voucher ruined birthday – Absolutely furious, online voucher purchased with set date to be sent. Angus and Coote sent the voucher via email 24 hours early! Completely ruined surprise. As if a birthday in isolation wasn’t bad enough, this has ruined what could have been a lovely surprise! Refund will be demanded Show details

Dissatisfied Customer – On purchasing an item from your Morley store have found COMMUNICATION a huge problem their attitude is well you are getting your ring will not be dealing with this store again and I have been a loyal customer Janice Jackson Show details

Wrong watch sent – I bought a Seiko watch online for a gift but was sent the model that was 100 cheaper. Even it was their fault nothing was done because of the time limit and out of pocket expenses. Will not buy online ever again. Show details

Does anybody even work for this company? – Purchased Ring, money came out of my account, no confirmation email Multiple Emails sent with no response. What an absolutely disgusting service from this company. I will be letting as many people as I can know just how terrible the treatment is of customers. Finally got number for head office and went through 4 people only to be told I couldn't… Read more

get it resized. Refund issued, now to wait a few days for that so I can hopefully go and make a special order to get here in time for Christmas.