Angus & Coote

I purchased a Mabe Pearl diamond and yellow gold necklace from Glendale on 06/06/25 valued at $1,299.00 on sale for $649.00 This was for my 30th wedding anniversary on 15/10/25 and I didn't wear it till then. I only had it on for a couple of hours when it fell off and luckily I found it. I went to Greenhills Angus and Coote and asked them to send… Read more

it to be soldered so this didn't happen again. They were not too keen but did as requested. This was an additional cost to me I continued to wear it on occasions and about 2 months ago I found a piece of a circular pearl shell but didn't coincide this with my necklace. It wasn't till I went to wear it again I realised this piece I found fitted perfectly on to the pearl of the necklace. I returned it to the store of purchase and it was sent to head office. Head office sent an email back to store saying it was due to customer damage and has MOST LIKELY been worn in water. Out of good will I have been offered to purchase a new one for $549.00. I do not swim or go into spas so l don't feel this explanation is justified. Mabe pearls are cultured blister pearls grown against the inside of oyster as opposed to cultured pearl which grows in the body of an oyster. If this is a genuine mabe pearl as is on my docket surely it would not fall apart that easily. I am very appalled at the lack of care to the customer from Angus & Coote. This is not a piece of junk pasted jewellery it is supposedly a piece worth setting with gold and diamonds. I would have liked a refund so I could purchase something else and I think I am entitled to this given the time frame. I definitely wouldn't buy from Angus & Coote again and would warn other buyers to be aware as quality is obviously not found in this store.

On Feb 08/26, at Angus & Coote Macquarie centre, the staff members Anne & Vincent, were excellent in their customer service. They assisted us professionally & we had an enjoyable experience with our selection of jewelry. Highly recommend peepz!! Show details

I am writing about a highly upsetting and unprofessional experience my three sisters and I had at your Angus & Coote store at Plenty Valley, Westfield, Melbourne on 5/2/2026 around 11 AM. We spent nearly two hours in the store browsing and selecting watches from the clearance section. With assistance from a young staff member, we reviewed several… Read more

watches that were clearly tagged with clearance prices, including watches marked at $79, $109, and $119. After careful consideration, we finalized three watches. Unfortunately, the third watch we selected was later found to have a scratch, so we decided not to purchase that one and proceeded with the remaining two watches, one of which had been clearly tagged at $79.

When the $79 watch was scanned at the counter, it rang up as $159. We politely informed the staff member that the watch had been displayed and tagged at $79. At that point, another staff member — a red-haired woman who had not previously been assisting us — intervened and stated that the watch was full price and did not have a clearance tag.

She then began implying that someone had removed the clearance tag from the watch, repeatedly stating that there were “too many hands” involved, strongly insinuating that we may have taken the tag off ourselves. This was extremely offensive and distressing. No evidence was provided to support this claim, and despite our calm explanations that we had selected the watch from the clearance section as tagged, we were made to feel as though we were being accused of dishonesty.

What made the situation worse was that the initial staff member, who had been helpful earlier, appeared to support this narrative by saying she was “sure” she had not removed any tag — further reinforcing the implication that we were at fault. We even pointed out that there are cameras in the store that could easily verify what occurred, but this was dismissed. Later I noticed $69 & $99 tags on their locked shelf. But the staff members denied displaying those watches under clearance.

The second staff member eventually offered only a 10% discount on the $159 price, which did not resolve the issue. After significant back-and-forth and feeling increasingly uncomfortable, we decided not to proceed with the purchase.

We left feeling humiliated, disrespected, and unfairly treated. While no explicitly racist language was used, the repeated insinuations, tone, and assumptions made toward us felt discriminatory and deeply inappropriate. No customer should ever be made to feel like they are being accused of theft or dishonesty simply for questioning a price discrepancy.

I am requesting that this incident be formally investigated, including review of in-store CCTV if available. I would also appreciate information on what steps will be taken to address staff conduct and ensure that future customers are treated with respect and fairness.

We chose to shop at Angus & Coote expecting professionalism and integrity, and this experience fell far short of that standard. There was no apologies from the staffs who misled the customer with wrong price tags. Very disappointing service.

I paid over $500 for the Graduated pear hoop earrings in Blue Topaz on sale. After wearing them less than half a dozen times, I got home and found that one of the stones was missing. Obviously the earrings were faulty. I took them Angus and Coote… Read more

who said that as didn't have a receipt, they wouldn't do anything. After much coercion, they agreed to "Take a look". They rang today to tell me that they would not repair the earrings and I had to pay $650 to buy a new pair! I have spent $5K to $6K with these people over the last 12 months or so and have been a customer for around 10 years. I wont be shopping with them again. They expect you to pay top dollar for goods which are faulty and of poor quality.

i bought in the physical store in Melbourne and the assistant was great, however - the backs on my white gold diamond earrings have fallen apart (bought in December 2025 - fallen apart in June 2026), i contacted them and they asked me to bring them… Read more

instore - as i live in NZ and they were bought on holiday i explained this was not possible, they said they couldn't help, i offered to post the backs, they said no, i sent photos - still couldn't help. I was told to "buy some new ones in NZ" (white gold) i was then told that consumer rights and laws do not apply when taken out of the country - i asked them to direct me to the page on their website that states this, they said they do not have to specify consumer laws on their website, i then sent them the link showing this to be untrue. I have received a link for a review (laughable) so they have obviously closed the complaint. worst customer service i have ever received

Was recently looking for a solid sterling silver golf bangle for my daughter’s 40th birthday. I had a wonderful experience at the North Lakes store. The female staff were very friendly. The senior staff member who served me was so helpful. She went above and beyond to assist me. Showed me the perfect solid silver golf bangle in the perfect size. I… Read more

am so grateful to her. To top it off the bangle was on special so it was really good value for money. My daughter was so happy with her bangle. She said she could tell it was a good quality bangle. Thank you so much Angus & Coote North Lakes.

Holly – Holly from Penrith was so helpful and so patient with my husband. He changed his mind so many times yet she kept her upbeat banter and suggestions going....we thought she was so lovely we bought an impulse buy as well as the two things we went in f Show details

Thank you Mel at the Gladstone store – I had the most amazing customer service from Mel in the Gladstone Kin Kora store. Nothing was to much trouble and we found our dream engagement ring with her assistance.

I had a very disappointing experience at the Narellan store. I ordered a 1 carat lab diamond pendant during the Boxing Day sale after being assured by a staff member that the sale pricing for a necklace would be honoured when the pendant arrived. When I returned to collect it, the original staff member was not there and I was told the sale price… Read more

for a gold necklace could not be honoured.

The service was dismissive and rude, particularly from a staff member named Leanne. The pendant was not properly shown to me and I felt uncomfortable proceeding with the purchase. I requested a refund of my deposit and will be taking my business elsewhere. I would not recommend this store.

Had an antique ring resized at Cranbourne store. Bad mistake. Don’t ever get them to resize a ring. Extremely thin gold and not matching of the size of the original ring. Very obvious where the repair was resized. It is now at An antique jeweller getting fixed. Wasted time and money for a very bodgy job. Show details

Worst experience at Angus & Coote Knox store. The store manager was unbelievably rude and she had no interest in helping, she was very argumentative and I will never step foot in that store again! Show details

The store in Watergardens never answers the phone. No matter how many times you call, they just hang up. Very disappointing. Just wanted to ask if my necklace is fixed but is no way to they pick up the phone Show details

Angus & coote the willows is told my husband no one sold what he was looking for so he bought a $800 chain from them and when I showed him others stores he went to take it and not even 24 hours later and the best they could do was a store credit I am so p*ssed that can lie to a customer to take the money and not give a care they will not be getting our money ever again Show details

Rating: ★★☆☆☆ I had a disappointing experience at Angus & Coote in carosal this evening. The salesperson (Azwad) behavior was quite unprofessional — he seemed visibly unhappy and uninterested while we were browsing the watches. There was a noticeable lack of politeness and customer service, which made the shopping experience uncomfortable. We… Read more

expected a more welcoming and respectful attitude, especially from a reputed store like this. Unfortunately, the service didn’t meet expectations

Misled and Frustrated – Angus & Coote Must Take Responsibility for My Engagement Ring" – "I am beyond frustrated with my recent experience at Angus & Coote. I purchased a diamond ring for my engagement, and I was promised a high-quality product with excellent clarity. However, after showing the ring to other reputable jewelers, it became clear that the ring I was sold does not meet the standard I was led to believe. To make matters… Read more

worse, despite my disappointment and clear dissatisfaction, the company refuses to offer a refund and has instead suggested a gift card as a solution. This is unacceptable. Engagement is one of the most important milestones in life, and I trusted Angus & Coote to provide a product that would reflect that. Instead, I feel misled, taken advantage of, and ignored.

I expect better from a company of this caliber, and I demand a full refund. It’s shocking that a well-known brand would prioritize policy over customer satisfaction, especially when the product clearly does not meet the promised standards.

I am posting this in hopes that Angus & Coote will finally take responsibility for their actions and resolve this matter promptly. If you are going to sell high-end products, you must also stand behind them and respect your customers. I will not rest until this issue is resolved."

Exchange nightmare – Horrible experience for my daughter by store manager Maddie on returning goods that were bought for Xmas. I myself purchasing them and at no time did they say you couldn’t return for a second time and I checked terms and conditions after this experience but that wasn’t the worst the manager wouldn’t give her a store credit and made her spend the… Read more

difference then and there . Would never shop there again. Worse experience for a young lady to go through

Lazy Manager – Tried to buy pendant in catalogue and was told they didnt have it anymore as it was sold. Did not try to help me to see if another store may have one. I called a store in Sydney and are willing to send tomorrow. The store here in Coffs could have done the same. We are doing their job for them. Not helpful!!

Rip off rude staff who can’t be bothered – This place is a rip off at Prouds they have same jewellery and cheaper, they wouldn’t even do a exchange on a gift I bought there Show details

Terrible – purchased a wrist watch from this shop. Had great warm experience with the purchase. Corrected the size by them. They did it wrong way. 2 days after took back to the shop to correct it. Customer service was terrible. The lady, the one was free and standing there and said , “I am busy.It will be done in sometime “. It was actually a one minute job. The lady was so rude the way she said. Show details

Outstanding Customer Service – Lynette at Northlakes Angus and Coote is truly a valuable asset to her company. She is very genuine, patient and gives good old fashioned EXCELLENT customer service. Lynette you are the reason I returned to the store to purchase a second time. YOU certainly shine above the rest in your industry. Thankyou. for your excellent customer service.....Sam

Appaulling customer service – I gave my friend a $200 cash gift. My friend went to Wetherill Park Angus and Cootes store in Nsw and purchased a pair of 9ct gld and silver earrings on 7th Oct 2024. On the same day after her purchase at home she was changing her top ,her earring had come away .from her ear. Upon finding the earring ,she returned back to the store the following… Read more

day. She was Not offered a refund, other than her earrings to be sent away for repairs. On 19th October my friend.and i attended the same store for collection of her earrings. The store manager was not on duty, but a supervisor was present on the day. The middle eastern female in appearance was serving us. My friend open and closed the earrings to ensure they were fixed. She brought to the staff attention her earrings were still faulty. The staff in question implied, my friend had caused the earrings to become loose and faulty. We were both upset by her gesture. I challenged the staff member and requested to speak to the supervisor on duty, who was present, but my request was declined. The rude staff member then commented she.was spoken to in an unwanted mannor ,taking my friends earrings away and securing them in their glass cabinet . Another staff member was very pleasant, friendly and professional and took over the situation. Unaware the other female staff member had called security.of the Centre. At no time did my friend or i swear, threaten, yell or make the staff member feel her life was in danger where security needed to be called to the store. At no time did the supervisor on duty approach us or discuss our matter. We are appaulled that Angus and Coote staff can take it upon themselves and create such an upsetting experience. We are both in our late 50's. and early 60's and never encounted.such a horrible experience. We are both asking for Angus and Cootes head office or their customer service to address this incident.

Happy Customer – Went into Carousel WA Angus and Coote store and bought an Emerald diamond ring a month ago, which I am very happy with. Azwad was the gentleman who served me, and was very polite and patient. He represented the store with excellent customer service skills and was very helpful with the purchase and also with the resizing of the ring. Thank you Azwad!!! Show details

Poor after sales service – My husband bought me Pearl Button earrings for birthday, we are full pensioners and he saved up to buy these for me. upon wearing them once the back fell off one them and was lost, Today I went back to the Capalaba Park store to see if they would replace the back, was told I had to pay $22 for it was also informed that if I knew the back was loose… Read more

I should have returned it for repair, no good saying that after it had been lost, surely these earrings should be checked at the point of sale, the back on one of the earrings was obviously faulty. I asked the sales assistant if they could at least give me a discount the answer was absolutely not. I paid the $22.00 and left the store feeling very unsatisfied, will be a very long time before I visit Angus and Coote again. Very Disappointing.

MAJOR ALERT for Jewellery store chain Angus and Coote – Update, 30 Oct 2024. The issue was escalated to the regional managers office and I was given a refund. Thank God. Original post. I am not happy that I have to give this company one star! They deserve none. I purchased an engagement ring (which doubles as my wedding ring) and have had to return the ring 4 x due to the diamonds falling out. 3 x… Read more

it has been returned for fixing. When the 4th diamond fell out, I returned to the purchase store saying that I wanted a refund. The diamonds have fallen out over the time frame of 2 years. Each time the ring was in repair, I was without it for three weeks approx. When I went the fourth time to the purchase store I said that I do not want it fixed I want my money back. [Note: After the diamond fell out the second time, the shop person told me they gave me a new ring]. So, the issue must be the design and the manufacturer. In emails with the main office of Angus and Coote they eventually said they would give me a store credit for Prouds, Angus and Coote, or Michael Hill. I thought this didn't sound right. How can they give credit to another store if they are not somehow in partnership with them? I chose Angus n Coote over Prouds and Michael Hill in the first place for different reasons, especially because I loved this ring. I then searched for reviews for Angus and Coote / and Michael Hill (as I was weakening regarding the voucher) and there are so many reviews with similar stories where diamonds and stones have fallen out of rings and people are disgusted with both stores. I contacted Fair Trading. I have waited quite a few weeks as they are pretty busy and today I had a call. I told the lady my story. She rang the store, and now I am even more disgusted as the purchase store said that this was only the second time when they know its the fourth. I asked Fair Trading what do I do if they lied? I got quite upset. She said Fair Trading is independent, so she can't say either way. She said I would have to go to the Tribunal to take it further. I assume that Angus n Coote knows this will happen, and they anticipate people won't go to the tribunal. What I want to say here is, PLEASE DO NOT GO TO ANGUS AND COOTE FOR A RING WITH A STONE OR DIAMONDS IN IT. Please do a review check. IF/WHEN THERE IS ANY ISSUE WITH THE RING, YOU WILL NOT GET YOUR MONEY BACK OR VERY LITTLE CHANCE. I ALSO suggest that if you have had OR know of someone who has had a similar issue or circumstance - PLEASE CONTACT FAIR TRADING so they can make a note. She said that if quite a few issues arise, they will have to investigate the company, which I say needs to be done already. On another note, how can I trust the appraising jeweller? He will not be independent. The jeweller who checked it said that I must have knocked it or dropped the ring - what sort of engagement ring product, if normal wear, is deemed the purchaser's fault - I do not ever remember dropping my ring, and if I had, there is carpet everywhere at home or where I work. I work in an office typing, I do not wear it at home, and I do not play sports or the like. If the ring can not hold up to normal wear and handwashing, what sort of manufactured product is it? Honestly, please do not trust them. Initially, when I rang to follow up on the request for the refund, as it was taking a while, I said - just to let you know I want a refund - the shop person said, 'We are honest, and our jeweller is honest' - why would they need to do that? I was only saying, 'Please note, I don't want my ring back - (because I told the other store where it was fixed, the same, but they just fixed it). Now I understand why. I warn anyone, especially any bride-to-be, to look elsewhere for your engagement ring.