ANT Communications NBN Satellite

Not what they used to be! – These people are impossible to contact, then if you get on to them, the majority don't speak english. I haven't been able to log in for months. The billing is all over the place. They used to be good before they sold out to Field Solutions. Now they are crap. Show details

Customer Service is brilliant! – Only ever had a few questions about my Skymuster Satellite internet service and ANT Communications representatives have always been able to answer my query immediately. Their professionalism, pleasant attentiveness, and patience with a "non-techy", is excellent. I recommend them to anyone who'll listen. Show details

Worst company ever. Dreadful servic, keeps charging us even though we cancelled . Going to Ombudsman – Drop outs. Cant access our service to monitor use. Called many times for service help noone listened to what we said and noone would help us. Show details

Do yourself a favour and look elsewhere for good service – I have been with ANT for a year now. Network constantly drops out at odd times when there is no ambient reason (ie. weather, trees); Support offers a speed test as a solution. "Run a speed test every hour for 6 hours and it will 100% fix your drop out problems." They have been unwilling to help me change over to Fixed Wireless even though I… Read more

could potentially get it with a non-standard installation. Trying to cancel and I have to pay for another month because they have a 30 day cancellation policy. While the price may seem good, the old adage you get what you pay for seems to apply here.

Dreadful coverage and dismal service – Network loss is common, ANT have not replied to emails, but in the past have blamed NBN, when friends nearby on different providers have great connections. Frustrating Service NEVER Recommend  Show details

billing is weird to say the least - Direct Debits in hands of – been with them since 2017. 1st month pro-rata billing wrong - had to go to TIO for refund of overcharge; ok till July & August 2020 - 3 dates on invoices 1. email date eg 3 aug ; 2. due by date eg 15 aug; 3. " bla bla bla ......then automatically be charged within 5 days of issuing this invoice " eg 8 aug (actually taken out 6 Aug) Make sure if on DD you have money avail . The word to look out for is "WITHIN" Show details

Great Service & Support – Have been with Ant for over 6 years now, (changed from a different company) and they have always been so helpful and supportive. Am not at all tech literate, but they are great at being so specific both in verbal and making sure I have a diagram yes I am that stupid. Not had many issues but they have been sorted out in a speedy fashion, as I am… Read more

a satellite user on Sky Muster. I have had some weird and unusual issues (Never normal or ordinary for me haha). Now they are with Field Solutions Group, I am still getting the same great standard of service and support. I do occassionally look around to compare prices etc and OMG one company when I made a phone enquiry - actually thought I had accepted them and found I had no internet for nearly 4 weeks - it took that company like 5 mins to cut my internet off and 4 weeks to give it back to ANT, not Ant's fault the other company was giving me the phone runnaround during that time too. Ant emailed me when they had my service back. Will never be changing again. I know others have negatives but I for one in my 6 + years with this company cant FAULT them.