Esanda use customers and trough them when not needed
Been with Esanda for the last 20 odd years and bought so many cars and paid them off. I stayed loyal to Esanda without looking elsewhere for better deals thinking they will take care of their customers even when other dealers said they can do better. Today I rang to pay off one of my cars and re-finance the new car. I was told by ANZ staff hey look you had a previous loan which consumer and now we are not interested in doing anymore consumer loans and we don't care go elsewhere. I have never failed single payment and always paid on time promptly even through the difficult times. Since they merge with Macquarie they just wash their hands of the loyal customers. Good lesson learn never stick to one company always look for someone better.
recieved a letter to make an offer to close account
7 calls later - sorry we dont take offers
no-one seems to know what they are doing what a s*#tshow
now I see why there is a class action against these clowns
Absolute shockers couldn’t ly straight in bed .. no wonder ASIC fine them
Had car loan and repayment was more than contract ? The staff are arrogant abusive self centered parasites
It’s why asic has fined them and made them repay amounts .. should take there license away and close them down
Had loan with the 27 years ago they try to reposes car few times . After 4 years I paid car off. Have several accounts with them now applied for home loan with Anz and loan been rejected because of internal issues (Esanda) so after 27 years they still keep records company I will use only small respectful lenders in the future . Tomorrow Im taking whole of my accounts to different linstitution
STAY AWAY - PLEASE - There are other Alternatives - SERIOUSLY
Paid out what was left on the Vehicle and they still took out their repayments. NO CONTACT - I have all the paper from them. Did what was specified and still blown away that they can take money from your account when the loan is paid in Full. Please always take a breather from purchasing anything that this kind of finance.
Yes I was offered a Massive reward from Esandick/AnZ. "Not"
The reviewer stated that an incentive was offered for this review
I just want to find out how much I have left on my loan and how much it will take to pay it off. Unfortunately, they have obscenely long phone waits, little customer service, and there is no way to check my account online. No wonder why the views are consistently so bad.
I took a car loan through an agent from ANZ Chattel Mortgage, Esanda. I called them up for a payout figure when there’s about 16 months more to finish repayment but the payout figure won’t take account of early payment of 16 months. I made the full and final payment on 2nd September 2020 and still awaiting paper work from Esanda. NOBODY is there to pickup my call despite waiting for about 45 minutes. TERRIBLE. NEVER EVER with ANZ Chattel Mortgage, Esanda.
Some of these reviews are interesting to say the least
Sure, if they have done the wrong thing give them a 2 or a 1. But I looked at 1 review and they gave Esanda a 1 because they are still paper-based and another who complained they took advantage by offering high interest rates and gave them a 1 which is just crazy. I do agree with the reviewer regarding how archaic they are with their paper-based system however they offered me a very good rate and on the few instances where the funds were not ready when the DD hit they only charged $5.00. I definitely would not give them a 5 but they can offer good rates if you time it right. I take two away because of their lack of an online system which not only is inconvenient it does give an air of non-transparency be it correct or otherwise
ANZ Repossessed my car because i have lost my job
I have had a car loan with Esanda (ANZ Bank)for the last 5 years, I have been unable to pay the last 2 instalments due to my loss of income, so they decided to repossess my car during the middle of the Victorian Covid lock down, shame on you ANZ, you have not only taken my car but also any chance of be getting money when the lock down is over.
Spread the word everyone, let everyone know how they treat customers in short financial difficulties that have not been caused by me.
SHAME ON YOU ANZ
Pay out loan
This esanda/ ANZ company crap company. Never ever do business again. After call pay out figure .. and I close the account pay the basted off still taking my money from my debit account . And try to get you money back it took 3 week.
Terrible Company..don’t do it
This Esanda/ANZ is crap company. Call up to ask pay out figure and I pay then close the contract/account, the basted still taking out my money from my debit account. And try to ask and return the over payment and toke 3 week to get your money. Never ever again deal with this Esanda/ANZ .
Please you people try other Bank don’t go to this company..
They will lock you in loans for your life .. Be careful
They hand over my loan to a collection agent insights mercantile . But still charging interest in my loan. From 3000 within the years my loan had grown to 11200 now...can you believe
I got a car loan through Esanda back in 2014. I got a Toyota Corolla 2009 model for $13,000 and still have another year left to pay on it even though I have made extra repayments on it to pay it off quicker. Once I finish paying the car off I would have paid $28,500. The interest is ridiculous, they are con artists and even when calling them numerous times about how much i have left owing its like the price never goes down! I have enquired about paying out the loan but theres a payout fee as well. I have also asked them previously if I am able...to sell the car and pay out the loan with the money I receive for the car and they said I wasnt allowed to and apparently it is in the contract (however I couldnt find this anywhere). It has just been an awful experience and I cannot wait to be done with Esanda. I should also mention that they tried to sting me with a higher interest rate before this one but I walked away and they knocked the interest rate down by 5%!! I am so glad that I never agreed to pay that and am upset at myself for still paying what I did.
Avoid at all cost!!
Just avoid at all cost pleeease! I’m saving you a lot of money from experience. Interest rate was sooo high I paid a little over double the amount back. I was sucked in to this contract as they took advantage of how desperate I was for a car.
Early Termination Fee
What a rip off .... do the right thing and pay your loan on time EVERY month, then sell you car, get the payout which includes an "Early Termination Fee". Not only do they "stack the loan" their way so that the initial 2 or 3 years of payments pay off the a big chunk of the interest component first, BUT then they charge an early termination fee. Corporate GREED highlighted again.
High interest rates. Poor customer service and no online or easy website to view your statements and or balance. So so mad at myself for accepting the loan from them.
I do not recommend Esanda - they lack transparency and are very behind the times - offering no access to account records online making it impossible to regularly monitor and track the progress of your loan.
Esanda changing contract conditions
Esanda changes contract conditions when taking a car loan. Complaints to AFCA the Ombudsman is a waste of time because you cannot win as they support all the Banks against any wrong doings.
Rude staff, poor service.
the most difficult company to deal with. Wait hours on the phone to be told they’re busy and to call back. Rude staff as well. Never financing with them again.
ANZ and Esanda are terrible.
Poor service, I asked for a car loan payout letter. They issued one with $2000 higher than Principal+early termination fees, called 3 times no one could explain to me why i got charged extra. I have been working with ANZ since i started my business with over a million annual turn over but they made me really disappointed. I am going to close all my accounts today and suggest that to everyone.
Questions & Answers
Apparently I have an outstanding loan. It would have been for a Holden Viva back in 2011/2012. I was currently living in Perth W.A. The car was stolen & burnt out in 2013 in Launceston. There was a police report & the car was destroyed. I was at the understanding that it was reported to you. I only found this loan on my credit report & what do I have to do to repair this please.
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