I got a car loan through Esanda back in 2014. I got a Toyota Corolla 2009 model for $13,000 and still have another year left to pay on it even though I have made extra repayments on it to pay it off quicker. Once I finish paying the car off I would have paid $28,500. The interest is ridiculous, they are con artists and even when calling them numerous times about how much i have left owing its like the price never goes down! I have enquired about paying out the loan but theres a payout fee as well. I have also asked them previously if I am able...to sell the car and pay out the loan with the money I receive for the car and they said I wasnt allowed to and apparently it is in the contract (however I couldnt find this anywhere). It has just been an awful experience and I cannot wait to be done with Esanda. I should also mention that they tried to sting me with a higher interest rate before this one but I walked away and they knocked the interest rate down by 5%!! I am so glad that I never agreed to pay that and am upset at myself for still paying what I did.
Early Termination Fee
What a rip off .... do the right thing and pay your loan on time EVERY month, then sell you car, get the payout which includes an "Early Termination Fee". Not only do they "stack the loan" their way so that the initial 2 or 3 years of payments pay off the a big chunk of the interest component first, BUT then they charge an early termination fee. Corporate GREED highlighted again.
ANZ and Esanda are terrible.
Poor service, I asked for a car loan payout letter. They issued one with $2000 higher than Principal+early termination fees, called 3 times no one could explain to me why i got charged extra. I have been working with ANZ since i started my business with over a million annual turn over but they made me really disappointed. I am going to close all my accounts today and suggest that to everyone.
A company that will give you no future
A company that does not call, SMS, email, you and they will default you without hesitation. I have a default cause of this issue and I found out by another company doing a credit check. I rather go to the big banks even though they might have a higher interest rate they keep you updated. You want kill your future then this is the company for you
Dodgy, rude and verbally aggressive
Shocked to receive an unsolicited, unprofessional and unpleasant phone call demanding my account details with ANZ from ANZ Esanda Finance. I naturally assumed it was a scam and refused to give details as they couldn’t tell me what the call was about! Dodgy as..hope it wasn’t ANZ who gave them my name and number!!!
Worst phone call
I received a phone call just before saying I owe $140 and was in arrears last payment was made last year we're now in June 2018 they came across it now this is a scam I'm not paying it they also charged me interest after all this time didn't receive a letter or phone call. What a bunch of thieves. Don't trust them.
Esanda stuck in the dark ages
Im suprised that in this day and age they have absolutely no form of online service to customers. Perhaps its a sales stratergy to keep us from paying off that loan faster. Every time i want to check my balance I have to call up, and when i want it in writing its a locked pdf with a long winded password they only give you verbally over the phone. Sound dodgy?
Dont ever sign with esanda and if the broker says its a good deal with them then wait or renegotiate with another lender. I found out 2 days after I signed with esanda the inhouse car finance was 50.00 per month cheaper.
One of the few companies still using paper (i.e. no online functionality)
Terrible interest rates (especially if you are going for your first car loan - Esanda tried to slug me with 14% on my first Mazda). They have zero online account functionality (all phone and paper). If you want a payout quote, expect to call them and be on hold for half an hour. And to top it off, most employees have the personality and friendliness of a wet mop. Rotten egg of a company and a perfectly good reason to dump ANZ as a bank. Note also that this company is so behind the times, that they don't even have an account on Product Review to give feedback on everyone's reviews... Esanda = Dinosaurs = Due for Extinction.
Paid out but still no clear title 3 weeks later
We decided to purchase new Subaru , we paid out existing car loan 3 weeks earlier and made arrangements for new car delivery and trade in today, however when dealer did vehicle security check it showed it still hasn't a clear title 3 weeks after payout !!!!!
Rang esanda they said they would fast track problem by the end of business so we could collect new car, but to no avail !!!!! Thanks Esanda ..... Never again
So far i have paid 30 k for my 15 k bike.
I have had multiple payments taken at the wrong time and if the money isn't in the bank i pay extra interest and the bank charges me a dishonour fee.
Today i have a letter in the mail saying i have dishonored again, once again its happened but this time they took the payment and two days later tried to take another. Screw esanda they are scamming thieves!
ANZ? Bit of a lie there
I signed multiple loan documents from Anz. My direct debit says Anz. My loan statement from Anz was lost so I went into Anz to get another copy only to be told I don't have a car loan with Anz, never did. I have a loan with Esanda. The Anz bank said they are no longer affiliated with Esanda. My car loan is only new and not once anywhere on any of my documents does it say Esanda. I went through a broker to get the best deal possible. I don't understand how this is legal.
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