ANZ Esanda

Car Finance – Esanda Finance has ulterior motives against me and I can never get a car loan from them ever because of one car finance loan I borrowed from them in the mid 1990s and ii paid the car finance off in full. Show details

Esanda use customers and trough them when not needed – Been with Esanda for the last 20 odd years and bought so many cars and paid them off. I stayed loyal to Esanda without looking elsewhere for better deals thinking they will take care of their customers even when other dealers said they can do better. Today I rang to pay off one of my cars and re-finance the new car. I was told by ANZ staff hey… Read more

look you had a previous loan which consumer and now we are not interested in doing anymore consumer loans and we don't care go elsewhere. I have never failed single payment and always paid on time promptly even through the difficult times. Since they merge with Macquarie they just wash their hands of the loyal customers. Good lesson learn never stick to one company always look for someone better.

car loan – recieved a letter to make an offer to close account 7 calls later - sorry we dont take offers no-one seems to know what they are doing what a s*#tshow now I see why there is a class action against these clowns

Absolute shockers couldn’t ly straight in bed .. no wonder ASIC fine them – Had car loan and repayment was more than contract ? The staff are arrogant abusive self centered parasites It’s why asic has fined them and made them repay amounts .. should take there license away and close them down

STAY AWAY - PLEASE - There are other Alternatives - SERIOUSLY – Paid out what was left on the Vehicle and they still took out their repayments. NO CONTACT - I have all the paper from them. Did what was specified and still blown away that they can take money from your account when the loan is paid in Full. Please always take a breather from purchasing anything that this kind of finance. Yes I was offered a Massive reward from Esandick/AnZ. "Not"

Too-long waits – I just want to find out how much I have left on my loan and how much it will take to pay it off. Unfortunately, they have obscenely long phone waits, little customer service, and there is no way to check my account online. No wonder why the views are consistently so bad.

Pathetic service – I took a car loan through an agent from ANZ Chattel Mortgage, Esanda. I called them up for a payout figure when there’s about 16 months more to finish repayment but the payout figure won’t take account of early payment of 16 months. I made the full and final payment on 2nd September 2020 and still awaiting paper work from Esanda. NOBODY is there… Read more

to pickup my call despite waiting for about 45 minutes. TERRIBLE. NEVER EVER with ANZ Chattel Mortgage, Esanda.

Some of these reviews are interesting to say the least – Sure, if they have done the wrong thing give them a 2 or a 1. But I looked at 1 review and they gave Esanda a 1 because they are still paper-based and another who complained they took advantage by offering high interest rates and gave them a 1 which is just crazy. I do agree with the reviewer regarding how archaic they are with their paper-based… Read more

system however they offered me a very good rate and on the few instances where the funds were not ready when the DD hit they only charged $5.00. I definitely would not give them a 5 but they can offer good rates if you time it right. I take two away because of their lack of an online system which not only is inconvenient it does give an air of non-transparency be it correct or otherwise

ANZ Repossessed my car because i have lost my job – I have had a car loan with Esanda (ANZ Bank)for the last 5 years, I have been unable to pay the last 2 instalments due to my loss of income, so they decided to repossess my car during the middle of the Victorian Covid lock down, shame on you ANZ, you have not only taken my car but also any chance of be getting money when the lock down is over. … Read more

Spread the word everyone, let everyone know how they treat customers in short financial difficulties that have not been caused by me. SHAME ON YOU ANZ LR

Pay out loan – This esanda/ ANZ company crap company. Never ever do business again. After call pay out figure .. and I close the account pay the basted off still taking my money from my debit account . And try to get you money back it took 3 week.

Terrible Company..don’t do it – This Esanda/ANZ is crap company. Call up to ask pay out figure and I pay then close the contract/account, the basted still taking out my money from my debit account. And try to ask and return the over payment and toke 3 week to get your money. Never ever again deal with this Esanda/ANZ . Please you people try other Bank don’t go to this company..

They will lock you in loans for your life .. Be careful – They hand over my loan to a collection agent insights mercantile . But still charging interest in my loan. From 3000 within the years my loan had grown to 11200 now...can you believe

Worst experience – I got a car loan through Esanda back in 2014. I got a Toyota Corolla 2009 model for $13,000 and still have another year left to pay on it even though I have made extra repayments on it to pay it off quicker. Once I finish paying the car off I would have paid $28,500. The interest is ridiculous, they are con artists and even when calling them… Read more

numerous times about how much i have left owing its like the price never goes down! I have enquired about paying out the loan but theres a payout fee as well. I have also asked them previously if I am able to sell the car and pay out the loan with the money I receive for the car and they said I wasnt allowed to and apparently it is in the contract (however I couldnt find this anywhere). It has just been an awful experience and I cannot wait to be done with Esanda. I should also mention that they tried to sting me with a higher interest rate before this one but I walked away and they knocked the interest rate down by 5%!! I am so glad that I never agreed to pay that and am upset at myself for still paying what I did.

Avoid at all cost!! – Just avoid at all cost pleeease! I’m saving you a lot of money from experience. Interest rate was sooo high I paid a little over double the amount back. I was sucked in to this contract as they took advantage of how desperate I was for a car.

Early Termination Fee – What a rip off .... do the right thing and pay your loan on time EVERY month, then sell you car, get the payout which includes an "Early Termination Fee". Not only do they "stack the loan" their way so that the initial 2 or 3 years of payments pay off the a big chunk of the interest component first, BUT then they charge an early termination fee. Corporate GREED highlighted again.

Terrible – High interest rates. Poor customer service and no online or easy website to view your statements and or balance. So so mad at myself for accepting the loan from them.

Archaic Service – I do not recommend Esanda - they lack transparency and are very behind the times - offering no access to account records online making it impossible to regularly monitor and track the progress of your loan.

Esanda changing contract conditions – Esanda changes contract conditions when taking a car loan. Complaints to AFCA the Ombudsman is a waste of time because you cannot win as they support all the Banks against any wrong doings.

Rude staff, poor service – the most difficult company to deal with. Wait hours on the phone to be told they’re busy and to call back. Rude staff as well. Never financing with them again.

ANZ and Esanda are terrible – Poor service, I asked for a car loan payout letter. They issued one with $2000 higher than Principal+early termination fees, called 3 times no one could explain to me why i got charged extra. I have been working with ANZ since i started my business with over a million annual turn over but they made me really disappointed. I am going to close all my accounts today and suggest that to everyone.

A company that will give you no future – A company that does not call, SMS, email, you and they will default you without hesitation. I have a default cause of this issue and I found out by another company doing a credit check. I rather go to the big banks even though they might have a higher interest rate they keep you updated. You want kill your future then this is the company for you

Excellent! – Esanda are absolutely fantastic! You speak to real people. They always answer the phone without much of a wait, they are polite & extremely helpful over the phone.

Dodgy, rude and verbally aggressive – Shocked to receive an unsolicited, unprofessional and unpleasant phone call demanding my account details with ANZ from ANZ Esanda Finance. I naturally assumed it was a scam and refused to give details as they couldn’t tell me what the call was about! Dodgy as..hope it wasn’t ANZ who gave them my name and number!!!

Worst phone call – I received a phone call just before saying I owe $140 and was in arrears last payment was made last year we're now in June 2018 they came across it now this is a scam I'm not paying it they also charged me interest after all this time didn't receive a letter or phone call. What a bunch of thieves. Don't trust them.

Stuck in the stone ages – No information is accessible online, have to ring or write to find anything out. Have to wait 2-3 business days for them to EMAIL statements...absolutely ridiculous....get with the times Esanda.

Esanda stuck in the dark ages – Im suprised that in this day and age they have absolutely no form of online service to customers. Perhaps its a sales stratergy to keep us from paying off that loan faster. Every time i want to check my balance I have to call up, and when i want it in writing its a locked pdf with a long winded password they only give you verbally over the phone.… Read more

Sound dodgy?

Dont ever sign with esanda and if the broker says its a good deal with them then wait or renegotiate with another lender. I found out 2 days after I signed with esanda the inhouse car finance was 50.00 per month cheaper.

One of the few companies still using paper (i.e. no online functionality) – Terrible interest rates (especially if you are going for your first car loan - Esanda tried to slug me with 14% on my first Mazda). They have zero online account functionality (all phone and paper). If you want a payout quote, expect to call them and be on hold for half an hour. And to top it off, most employees have the personality and… Read more

friendliness of a wet mop. Rotten egg of a company and a perfectly good reason to dump ANZ as a bank. Note also that this company is so behind the times, that they don't even have an account on Product Review to give feedback on everyone's reviews... Esanda = Dinosaurs = Due for Extinction.

Paid out but still no clear title 3 weeks later – We decided to purchase new Subaru , we paid out existing car loan 3 weeks earlier and made arrangements for new car delivery and trade in today, however when dealer did vehicle security check it showed it still hasn't a clear title 3 weeks after payout !!!!! Rang esanda they said they would fast track problem by the end of business so we could collect new car, but to no avail !!!!! Thanks Esanda ..... Never again

Refused car finance – We have a mortgage with ANZ. 2 Previous car loans in the past paid off early with no defaults and perfect credit history. Suddenly we are refused a basic car loan? But thank you Esanda. After reading other reviews seems like we dodged a bullet.

Scum – So far i have paid 30 k for my 15 k bike. I have had multiple payments taken at the wrong time and if the money isn't in the bank i pay extra interest and the bank charges me a dishonour fee. Today i have a letter in the mail saying i have dishonored again, once again its happened but this time they took the payment and two days later tried to take another. Screw esanda they are scamming thieves!

Esanda is awful – I've been on hold for 3 bouts of 20 minutes just to find out how much interest I have paid on my car loan this financial year. No online access to this information. Very complicated transfer between Macquarie, ANZ and Esanda means you never quite know who to call.

ANZ? Bit of a lie there – I signed multiple loan documents from Anz. My direct debit says Anz. My loan statement from Anz was lost so I went into Anz to get another copy only to be told I don't have a car loan with Anz, never did. I have a loan with Esanda. The Anz bank said they are no longer affiliated with Esanda. My car loan is only new and not once anywhere on any of… Read more

my documents does it say Esanda. I went through a broker to get the best deal possible. I don't understand how this is legal.

total rip off – I bought a Hyundai i45 in 2012 for. $20000.00 and I will end up paying $47000.00. TOTAL RIP OFF and ya dear departed husband bought a I load van for $30000.00 but.after his death I approached them and.I still owed. $30000.00 another Rip off. I.would never ever deal with Esanda again in my.whole.life.snd.I have told numerous people about.their.horrible finance.

Rip Off!!! Scam!!! – I wish I did not ever sign up for this. I bought a car for $13000, and was paying the car dealer for more than a year already before they decided to put the car under my name. I had to put my loan into Esanda because my parents are going to buy a house. I have been paying for my car for 4 years, and it is due/supposed to be paid-off on January… Read more

2018, but when I called Esanda they told me I will still be paying them until the 2nd of April 2021!! What a total crap!!! I still owe them $11000 after 3 years of paying fortnightly. What a total crap!

Don't go with ESANDA – I had a car loan with a bank who then transferred all the car loans to ESANDA. I found I was paying 2x more and asked for a refund. They sent me a refund and apparently they've refunded me all the funds so I'm no longer ahead in my repayments. Now I'm behind and they blame me for it. NOT HAPPY!