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ANZ Esanda

ANZ Esanda

1.2 from 56 reviews

Reviews

1.2

56 reviews
5
(1)
4
(0)
3
(2)
2
(2)
1
(51)
  • Transparency
    1.2 (10)
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dkhokhar

dkhokharBrisbane

  • 4 reviews
  • 2 likes

Some of these reviews are interesting to say the least

published

Sure, if they have done the wrong thing give them a 2 or a 1. But I looked at 1 review and they gave Esanda a 1 because they are still paper-based and another who complained they took advantage by offering high interest rates and gave them a 1 which is just crazy. I do agree with the reviewer regarding how archaic they are with their paper-based system however they offered me a very good rate and on the few instances where the funds were not ready when the DD hit they only charged $5.00. I definitely would not give them a 5 but they can offer good rates if you time it right. I take two away because of their lack of an online system which not only is inconvenient it does give an air of non-transparency be it correct or otherwise

Transparency

ANZ Repossessed my car because i have lost my job

published

I have had a car loan with Esanda (ANZ Bank)for the last 5 years, I have been unable to pay the last 2 instalments due to my loss of income, so they decided to repossess my car during the middle of the Victorian Covid lock down, shame on you ANZ, you have not only taken my car but also any chance of be getting money when the lock down is over.
Spread the word everyone, let everyone know how they treat customers in short financial difficulties that have not been caused by me.
SHAME ON YOU ANZ
LR

Transparency

Pay out loan

published

This esanda/ ANZ company crap company. Never ever do business again. After call pay out figure .. and I close the account pay the basted off still taking my money from my debit account . And try to get you money back it took 3 week.

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Guso

GusoPerth, WA

Terrible Company..don’t do it

published

This Esanda/ANZ is crap company. Call up to ask pay out figure and I pay then close the contract/account, the basted still taking out my money from my debit account. And try to ask and return the over payment and toke 3 week to get your money. Never ever again deal with this Esanda/ANZ .
Please you people try other Bank don’t go to this company..

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Ravi

Ravi

  • 2 reviews

They will lock you in loans for your life .. Be careful

published

They hand over my loan to a collection agent insights mercantile . But still charging interest in my loan. From 3000 within the years my loan had grown to 11200 now...can you believe

Unhappy Customer

Unhappy CustomerNew South Wales

Worst experience

published
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Avoid at all cost!!

published

Just avoid at all cost pleeease! I’m saving you a lot of money from experience. Interest rate was sooo high I paid a little over double the amount back. I was sucked in to this contract as they took advantage of how desperate I was for a car.

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Jim

JimSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Early Termination Fee

published

What a rip off .... do the right thing and pay your loan on time EVERY month, then sell you car, get the payout which includes an "Early Termination Fee". Not only do they "stack the loan" their way so that the initial 2 or 3 years of payments pay off the a big chunk of the interest component first, BUT then they charge an early termination fee. Corporate GREED highlighted again.

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Cindy

CindyWestern Australia

  • 8 reviews
  • 8 likes

Terrible

published

High interest rates. Poor customer service and no online or easy website to view your statements and or balance. So so mad at myself for accepting the loan from them.

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Archaic Service

published

I do not recommend Esanda - they lack transparency and are very behind the times - offering no access to account records online making it impossible to regularly monitor and track the progress of your loan.

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Paulette Batty

Paulette BattySouth East Queensland, QLD

  • 6 reviews
  • 16 likes

Esanda changing contract conditions

published

Esanda changes contract conditions when taking a car loan. Complaints to AFCA the Ombudsman is a waste of time because you cannot win as they support all the Banks against any wrong doings.

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2 comments
Paulette Batty
Paulette Batty

Macquarie Bank which took over some loans from ANZ is even worse! avoid them

Paulette Batty
Paulette Batty

And no help from AFCA.

Rude staff, poor service.

published

the most difficult company to deal with. Wait hours on the phone to be told they’re busy and to call back. Rude staff as well. Never financing with them again.

SAEED

SAEEDMelbourne

ANZ and Esanda are terrible.

published

Poor service, I asked for a car loan payout letter. They issued one with $2000 higher than Principal+early termination fees, called 3 times no one could explain to me why i got charged extra. I have been working with ANZ since i started my business with over a million annual turn over but they made me really disappointed. I am going to close all my accounts today and suggest that to everyone.

James

JamesMelbourne

  • 2 reviews
  • 3 likes

A company that will give you no future

published

A company that does not call, SMS, email, you and they will default you without hesitation. I have a default cause of this issue and I found out by another company doing a credit check. I rather go to the big banks even though they might have a higher interest rate they keep you updated. You want kill your future then this is the company for you

Sasha

SashaBrisbane

  • 3 reviews
  • 3 likes

Excellent!

published

Esanda are absolutely fantastic! You speak to real people. They always answer the phone without much of a wait, they are polite & extremely helpful over the phone.

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Shirls

ShirlsMelbourne

Dodgy, rude and verbally aggressive

published

Shocked to receive an unsolicited, unprofessional and unpleasant phone call demanding my account details with ANZ from ANZ Esanda Finance. I naturally assumed it was a scam and refused to give details as they couldn’t tell me what the call was about! Dodgy as..hope it wasn’t ANZ who gave them my name and number!!!

Vincent Fiorello

Vincent FiorelloGreater Melbourne (Inner), VIC

  • 5 reviews
  • 3 likes

Worst phone call

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I received a phone call just before saying I owe $140 and was in arrears last payment was made last year we're now in June 2018 they came across it now this is a scam I'm not paying it they also charged me interest after all this time didn't receive a letter or phone call. What a bunch of thieves. Don't trust them.

Stuck in the stone ages

published

No information is accessible online, have to ring or write to find anything out. Have to wait 2-3 business days for them to EMAIL statements...absolutely ridiculous....get with the times Esanda.

Carkman

CarkmanYanchep

  • 11 reviews
  • 6 likes

Esanda stuck in the dark ages

published

Im suprised that in this day and age they have absolutely no form of online service to customers. Perhaps its a sales stratergy to keep us from paying off that loan faster. Every time i want to check my balance I have to call up, and when i want it in writing its a locked pdf with a long winded password they only give you verbally over the phone. Sound dodgy?

Dont ever sign with esanda and if the broker says its a good deal with them then wait or renegotiate with another lender. I found out 2 days after I signed with esanda the inhouse car finance was 50.00 per month cheaper.

Unhappy Customer

Unhappy CustomerMorayfield

  • 12 reviews
  • 33 likes

One of the few companies still using paper (i.e. no online functionality)

published

Terrible interest rates (especially if you are going for your first car loan - Esanda tried to slug me with 14% on my first Mazda). They have zero online account functionality (all phone and paper). If you want a payout quote, expect to call them and be on hold for half an hour. And to top it off, most employees have the personality and friendliness of a wet mop. Rotten egg of a company and a perfectly good reason to dump ANZ as a bank. Note also that this company is so behind the times, that they don't even have an account on Product Review to give feedback on everyone's reviews... Esanda = Dinosaurs = Due for Extinction.

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Questions & Answers

Tracey M.

Tracey M.asked

Apparently I have an outstanding loan. It would have been for a Holden Viva back in 2011/2012. I was currently living in Perth W.A. The car was stolen & burnt out in 2013 in Launceston. There was a police report & the car was destroyed. I was at the understanding that it was reported to you. I only found this loan on my credit report & what do I have to do to repair this please.
Tracey

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