Worst insurance company Apia
Worst insurance company I have lodged a claim and is still being declined 11 months and I have lodged a complaint with the ombudsman they will use every excuse not to pay they are putting the blame on Sydney water now if you are thinking about insurance with them think again go else where.we have been with Apia for 6 years worst insurance company out and this is our first claim.the building company that they use D.W.Knox have the worst reviews but they still choose to use them .
What a disgrace! 28% increase in premium since last year for House & Contents. Have never made a claim. Have now cancelled this policy, There are equivalent products available by other reputable Insurers at much better rates.
Recently claimed on damage to my computer, which was attended to promptly and very efficiently.
Reimbursement arrived quickly - A very smooth process, especially impressed with the staff - Paul and others, who couldn't have been more helpful on this occasion. Thankyou APIA.
Privacy matters - does it?
Been dealing with these people for over 18 months. Communication between them and A1 their repairer poor. Tradies come to my house and ask me "what has to be done" because they have not been told according to them. A1 tradies ask me for photos that A1 took.
They refuse to discuss my claim when they call me until I prove who I am. I get the privacy requirement but shouldn't it apply to them too? They sent me someone else's Lifetime Guarantee with all their personal details on it, someone else's privacy agreement and a statement of work with the A1 quoted prices on it, not in one email, but over three separate emails.
I have been with them over 10 years I think. Not a fan but insurance companies are much of a muchness.
Repairs to my property undertaken by APIA Home Insurance
After a slow start following a storm back in early this year, I have had repairs completed through APIA Home Insurance. The companies allocated to undertake these repairs were Maincom and Steamatic. All repairs have been completed to the highest standard, and I have only praise for the workmanship undertaken. Everyone who came to my home was polite and helpful. Always phoning before they would arrive. And if any unforeseeable delay would notify me. Thank you APIA, and all involved. Very much appreciated.
- Verified customer
Highly recommended prompt I’d be lost without insurance , I managed 2 properties with Apia over 23 years , pretty fair .
I have my own home with Apia going back 1996 when I needed them in 1999 for major roof hail repair , ceilings , back awning damage they were pretty responsive another roof issue flared up found them very obliging on phone for help , also managing my elderly mothers property the people I’ve dealt with repairs and assessor always been polite , fair , prompt
I’d be lost without home and contents insurance... I can remember mum and dad over 50 years paying house insurance Apia parent companies royal insurance then Australian Allian...
A cleaner to do a builders assessment.
Building Claim was paid out on the assessment of a cleaning company.
Steamatic were sent by Bay Builders.
Apias best mates.
Why send a cleaner to assess a builder job.
What are the hidden problems.
What is the water damage behind the skirting boards.
What is the water damage to the Masonite.
None of the above answered.
What could you expect from an Assessment from a cleaner....
- Verified customer
Worst Customer Service For Elderly People
Apia need to consider the way they are currently treating customers who hold a policy.
Would give -5 if I could
1. My mother put a claim in 29th of February 2020.
2. Was demanded to pay excess months ago not disclosed the work wouldn't be done for months
3.This Is a claim worth $2000 approx
If I could award minus stars,I would.
Tried to inquire on behalf of a friend,who has just recently been diagnosed with Alzheimers, whether his home and contents policy was paid up to date.A yes or no answer was required.They played the confidentiality card and I could not progress further.So,until I can establish the truth,he could be uninsured!PATHETIC!
insurance policy less than useless
I have a low opinion of insurance corporations generally so I suppose I ought not be shocked at the behaviour of this one. Not only did they revalue my insured assets in a direction contrary to firm market trends they significantly raised the premiums, the policies were extremely poor value.
- Verified customer
Denial of Liability
Apia rejected a public liability claim made by a client of twenty years. There was no concrete evidence available and Apia denied the claim out of hand on the word of the other person.
claims department dishonourable, inefficient, and unprofessional when dealing with claims. Have cancelled 4 policies.
Had to chase apia claims people on regular basis to get updates and to do their job properly. Had to speak with people who had thick accents, so were difficult to understand.
16% premium increase with no reason
APIA have been helpful in the past when setting up insurance, but every year the premium takes a huge hike. Every year you have to haggle down the price. They have added 9% to the estimated replacement cost but upped the premium by 16.7%? I thought they were trying to be better than that.
Very happy with the service
I rang APIA regarding a car insurance claim and from the very beginning the company were very professional about handling my complaint.
Was given an Uber ride back to my home after dropping the car off, and an Uber ride to pick me up from home after the car was repaired. The staff fabulous, very helpful and the service fast.
So easy to put in place!
Everything happened as the television ad suggested. I am saving money on my car insurance and the house and contents insurance is just as I would have hoped. Thank you APIA
Blaming me for not paying monthly installments their mistake not mine
I have had two letters from APIA advising payment was not made and they there going to cancel my house insurance which I have had with them for over 15 years and no problems. All of a sudden guess what they had changed BSB for monthly deductions BOQ to CBA I have never been a customer of CBA and you guessed no apology just threats to cancel felt very unhappy with them
- Verified customer
Still waiting for apology
I'm fed up with them, they have stuffed about on the three policies I had with them. I cancelled home insurance, during the cool off time, two weeks later they debited my account. I've rung three times, still have not got a refund, after 22 days. Never an apology, it's like they are doing me a favour. I cancelled with them as they completely mucked up my funeral insurance, kept saying my premiums were dishonoured, no reason why they should have been. Just admit you stuffed up and give me my money back. Apology would be nice, but I've given up on this after a year of problems. By the way, my bank, St George have been very helpful through all this. Highly recommend them.
I asked the consultant if any suspensions on Insurances she advised that the government has given Pensioners $750.00 and that no suspension for Pensioners. I feel that it was unfair that the Apia consultant would say the above it is not right to judge Pensioners yes we have received $750.00 but the consultant does not understand the loss of monies for many pensioners who have worked all their lives. All I can say a little bit more of understanding and compassion. We are all suffering.
Apia have ripped us off on a claim, first saying it would be a $400 excess for our claim then 2 days later ups to $1,000
Seeking quotes from other companies proved an eye opener as Apia were extremely expensive with very high excess compared to others. We cancelled asap and are saving $120 a month with Australian Seniors!
I have had 3 home policies with Apia for 7 years. I made my first claim after hail damage to a roof. After 9 months of frustration with lack of communication, Apia have offered $23k. The cost to replace the roof is more than $90k. One particular email I sent on 7th February, received a reply on 28th March.
Questions & Answers
How do you justify a 33% increase in my premium this year when inflation is so low and building costs are not rising?
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