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APIA Home Insurance

APIA Home Insurance

1.9 from 293 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by APIA

Reviews

  • Value for Money
    2.2 (74)
  • Transparency
    2.1 (73)
  • Customer Service
    2.4 (80)
  • Claim Resolution Time
    • <1 week (4)
    • 1-2 weeks (8)
    • 2-4 weeks (7)
    • 1-2 months (5)
    • 3+ months (20)
  • Claim ApprovedYes (29) · No (28)
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Reviewer Photos & Videos

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KevinX3
KevinX3Kambah 2902, ACT
  • 3 reviews

One Star for Pricing

published
Value for Money
1/5
Transparency
3/5
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Fiona M
Fiona Mmelbourne
  • 4 reviews
  • 6 likes

Cost of Car and Home & Content Insurance Premiums

published

I've been with APIA for nearly 15 years. This year I received my home insurance premium renewal which has increased by 12.6%. So I decided it was about time I investigated other Insurers for my Car and Home & Contents insurance. My result has been astonishing. I made sure that I was comparing 'apples with apples' i.e. details matched what was in my current APIA policies. For everyone's information I can get my car insurance for $800 less p/a and my home & contents insurance for $790 less p/a - saving me a whopping $1,590 p/a. Shop around people...APIA is a rip off.

Incentivised Review No
Coverage TypeHome & Contents
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Josh B
Josh BGreater Melbourne (Inner), VIC

Unconscionable conduct – 0 star

published
Value for Money
1/5
Transparency
1/5
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Joyce C
Joyce CGreater Melbourne (Outer), VIC
  • 2 reviews

Complaint

published

My Neighbours house was damaged in the storm in Melbourne 30th of October 2021, this insurance company has stalled miserably, she was told the work would begin in January, this is now April and the work has still not started, I have 1 of her pets as her house is unliveable (I have had her pet bird for 5 months). I am glad I am with another company which has fixed up the damage from the storm. Take note if you decide to go with this company

Transparency
1/5
Customer Service
1/5
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K V.
K V.
  • 6 reviews
  • 4 likes

Apia like Optus wants to lose customers not assist them

published
Value for Money
1/5
Transparency
1/5
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M Dale
M DaleCanberra Central 2601, ACT
  • 2 reviews

Uncontactable Abysmal Service

published

Been with this company 15 years and lodged our first claim this year. I have sat on the phone for hours waiting to get through to a claims officer who has now taken months to process our claim for a plaster ceiling replacement following water damage. Claim remains in the pipeline and still unprocessed and the service line places us on hold for 3-4 hours waiting. Absolutely shocking service and no office in the ACT for us to visit and talk through our claim to get our claim resolved.
Will be looking into changing our insurer if and when our ceiling is repaired.
Don't go near this mob. They don't deserve one star

Incentivised Review No
Coverage TypeHome & Contents
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Unahppy
UnahppySydney, NSW
  • 10 reviews
  • 3 likes

Staff friendly- but if you want something done??? Words good. Actions nothing.

published

My parents were flooded weeks ago and are long term Apia customers. The staff you speak with are really friendly but no contact with assessors or their allocated contact since. Countless calls asking questions which we got conflicting answers. Other insurance providers had staff on the ground and works underway. We’ve done everything ourselves and are still waiting to hear from our allotted claims expert. Everyone we speak to are fantastic, but when it comes to doing something? All words no actions. I’d take a rude staff member who got mould removed and doors fixed over platitudes every day.

Value for Money
4/5
Transparency
1/5
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awful service

published

Yes the policy was easy to set up.
Almost 12 weeks ago my house was flooded and there is no sign of resolution yet, This is my first year with APIA. Time lag has made it possible for black mould to make merry but I have managed. Insects are now a problem, mainly spiders.
This company is almost impossible to contact by phone or text. I am 78 years old, I have a hacking cough and really want carpet replaced so that I can tidy up and resume living again.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

They are not what they claimed to be

published

I have lodged a claim after a thunderstorm that caused damages to my property and contents. But 50 days later, very little progress has been made in processing my claim. They won’t provide emergency assist and you have to chase them numerous time before any action is carried out. We have been with the company more than 15 years.

Value for Money
2/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

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Howie
HowieSouth East Queensland, QLD
  • 2 reviews

Absolute Rip Off

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Terry
TerryGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

abysmal service, uncontactable, no help whatsoever

published
  • Thumbnail
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Value for Money
1/5
Transparency
1/5
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JeanC123
JeanC123Far North Queensland, QLD
  • 14 reviews
  • 18 likes

Claim fail! Contrary information given, confused????

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

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jezil
jezilGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 1 like
  • Verified

APIA gets a bad rap but it has paid up on my claims!

published
Value for Money
5/5
Transparency
3/5
Similar opinion? Write a review on ProductReview.com.au!

Worst insurance company. Contact with personnel is nigh on impossible. Refused to payout on earthquake damage and

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
david
davidMurray Mallee, SA
  • 5 reviews

Making a enquiry about existing policy

published

Annoying phn. Up to speek to someone they take ages telling u all this other crap ur not interested in eg staff may get a bonus don't care just put me through to someone to speek to bloody annoying enough to put u off insuring with Apia

Value for Money
3/5
Transparency
2/5
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Questions & Answers

Robert S.
Robert S.asked

Are floods covered

2 answers
APIA
Customer Service S.APIASend a private message
Shane
Shane

The only review they have responded to, disgusting insurance company hundreds of 1 star reviews seems like they don’t give a toss.

Glenda H.
Glenda H.asked

Does my house insurance include the roof

1 answer
Shane
Shane

Yes it should but probably not with this rip off company

Ian F
Ian Fasked

How do you justify a 33% increase in my premium this year when inflation is so low and building costs are not rising?

No answers
See all APIA Home Insurance questions

Get an answer from our members and APIA representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Funeral, Health, Home and Contents, Landlord, Motorcycle and Travel
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