Repairs to my property undertaken by APIA Home Insurance
After a slow start following a storm back in early this year, I have had repairs completed through APIA Home Insurance. The companies allocated to undertake these repairs were Maincom and Steamatic. All repairs have been completed to the highest standard, and I have only praise for the workmanship undertaken. Everyone who came to my home was polite and helpful. Always phoning before they would arrive. And if any unforeseeable delay would notify me. Thank you APIA, and all involved. Very much appreciated.
- Verified customer
Highly recommended prompt I’d be lost without insurance , I managed 2 properties with Apia over 23 years , pretty fair .
I have my own home with Apia going back 1996 when I needed them in 1999 for major roof hail repair , ceilings , back awning damage they were pretty responsive another roof issue flared up found them very obliging on phone for help , also managing my elderly mothers property the people I’ve dealt with repairs and assessor always been polite , fair , prompt
I’d be lost without home and contents insurance... I can remember mum and dad over 50 years paying house insurance Apia parent companies royal insurance then Australian Allian...
A cleaner to do a builders assessment.
Building Claim was paid out on the assessment of a cleaning company.
Steamatic were sent by Bay Builders.
Apias best mates.
Why send a cleaner to assess a builder job.
What are the hidden problems.
What is the water damage behind the skirting boards.
What is the water damage to the Masonite.
None of the above answered.
What could you expect from an Assessment from a cleaner....
- Verified customer
Worst Customer Service For Elderly People
Apia need to consider the way they are currently treating customers who hold a policy.
Would give -5 if I could
1. My mother put a claim in 29th of February 2020.
2. Was demanded to pay excess months ago not disclosed the work wouldn't be done for months
3.This Is a claim worth $2000 approx
If I could award minus stars,I would.
Tried to inquire on behalf of a friend,who has just recently been diagnosed with Alzheimers, whether his home and contents policy was paid up to date.A yes or no answer was required.They played the confidentiality card and I could not progress further.So,until I can establish the truth,he could be uninsured!PATHETIC!
insurance policy less than useless
I have a low opinion of insurance corporations generally so I suppose I ought not be shocked at the behaviour of this one. Not only did they revalue my insured assets in a direction contrary to firm market trends they significantly raised the premiums, the policies were extremely poor value.
- Verified customer
Denial of Liability
Apia rejected a public liability claim made by a client of twenty years. There was no concrete evidence available and Apia denied the claim out of hand on the word of the other person.
claims department dishonourable, inefficient, and unprofessional when dealing with claims. Have cancelled 4 policies.
Had to chase apia claims people on regular basis to get updates and to do their job properly. Had to speak with people who had thick accents, so were difficult to understand.
16% premium increase with no reason
APIA have been helpful in the past when setting up insurance, but every year the premium takes a huge hike. Every year you have to haggle down the price. They have added 9% to the estimated replacement cost but upped the premium by 16.7%? I thought they were trying to be better than that.
Very happy with the service
I rang APIA regarding a car insurance claim and from the very beginning the company were very professional about handling my complaint.
Was given an Uber ride back to my home after dropping the car off, and an Uber ride to pick me up from home after the car was repaired. The staff fabulous, very helpful and the service fast.
Blaming me for not paying monthly installments their mistake not mine
I have had two letters from APIA advising payment was not made and they there going to cancel my house insurance which I have had with them for over 15 years and no problems. All of a sudden guess what they had changed BSB for monthly deductions BOQ to CBA I have never been a customer of CBA and you guessed no apology just threats to cancel felt very unhappy with them
- Verified customer
Still waiting for apology
I'm fed up with them, they have stuffed about on the three policies I had with them. I cancelled home insurance, during the cool off time, two weeks later they debited my account. I've rung three times, still have not got a refund, after 22 days. Never an apology, it's like they are doing me a favour. I cancelled with them as they completely mucked up my funeral insurance, kept saying my premiums were dishonoured, no reason why they should have been. Just admit you stuffed up and give me my money back. Apology would be nice, but I've given up on this after a year of problems. By the way, my bank, St George have been very helpful through all this. Highly recommend them.
I asked the consultant if any suspensions on Insurances she advised that the government has given Pensioners $750.00 and that no suspension for Pensioners. I feel that it was unfair that the Apia consultant would say the above it is not right to judge Pensioners yes we have received $750.00 but the consultant does not understand the loss of monies for many pensioners who have worked all their lives. All I can say a little bit more of understanding and compassion. We are all suffering.
Apia have ripped us off on a claim, first saying it would be a $400 excess for our claim then 2 days later ups to $1,000
Seeking quotes from other companies proved an eye opener as Apia were extremely expensive with very high excess compared to others. We cancelled asap and are saving $120 a month with Australian Seniors!
I have had 3 home policies with Apia for 7 years. I made my first claim after hail damage to a roof. After 9 months of frustration with lack of communication, Apia have offered $23k. The cost to replace the roof is more than $90k. One particular email I sent on 7th February, received a reply on 28th March.
During heavy storms this summer we suffered a massive water leak in our lounge room with water pouring through the light fitting every time it rained. This had never occurred before. When contacted in January and after paying a $200 excess, APIA did a "make safe" which left us with no light, a large boarded up hole in the ceiling and other holes punched through to release water. Over two months and many phone calls later, APIA have now decided they won't repair this as they claim the roof has some issues resulting from roof cleaning done in the...past (but it never leaked until the recent storms) They have offered a cash settlement but will not arrange any workmen to do the work - we have to organise all that. I have told them we are elderly and my husband has major health issues but they are not budging - we have to find the builders ourselves. Seniors - look elsewhere! These guys are just out to take your hard-earned, not to help you when you need it!
Professional scammers .
It was my first claim in 20 years.Was insured for $100 000 for film equipment and ottoman empire jewellery .Was robed in 2019 ,my lost was over $80 000 and they offering me $27000 and APIA on purpose want Shaw prof of ownership for some items.
Worst Insurance Experience Ever
Our house was damaged in Mid-January this year 2020 with a tree falling on the house, and up to this point in time all the communication has been one way, me calling them! APIA have some company which they own called A1 Building Company who supposedly do the assessments and reports for claims. They have been promising the report on our claim now for going on to three months, and the countless times I call I’m told the same thing: the report should be finalised in the next few days. APIA are in my opinion a very dodgy insurance outfit and I would strongly advise if you’re considering any type of insurance to stay well clear of this outfit! YOU HAVE BEEN WARNED!
Questions & Answers
Could you please ask somebody to ring me on 0894797057, I have some inquiry regarding Home and contents.
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