Over ten years paying without a claim
Over ten years we have had home, contents, car and funeral insurance. Wife falls over while vacuming and into the tv. Nope not covered so sorry, find out we arent even covered for theft. Obviously not happy and what do we have insurance for then? Preying on Pensioners its isgusting.
Lost 1.2 carat diamond ring 22 carat gold which had made in Hong Kong
Got Home and Contents Insurance, also jewellery to value of $11,000. Lost ring put in claim for value of $4000 unable to produce certificate of value or photo etc. APIA sent details including a photo of ring similar to mine to Phenix jewelry, they sent value back of $500. Will be insuring with another company in future as over the years you pay thousands of dollars to these sharks who are quite willing to take your money but when it comes to a claim, BAD LUCK.
I have the extra contents insurance which you can claim up to $2500 I moved house and lost a gold chain cost me around $1500 apia claim process seemed simple but when it got to this phenix jewelry company that things stuffed up?I had a receipt to say how much I paid but nothing else I showed them a picture off the internet showing the type of chain they assessed it and I went in to pick up the chain they assessed me to get was completely different didn't look of wasn't as heavy as mine ? I had to pay another $735 odd dollars to get my type of chain so plus the $200 excess I paid around $935 to get the chain I lost not real good apia offered to get me a refund so id get the $1300 they quoted me for even though a paid $1500 odd dollars for my chain?
Bit of advice dont use the contents extra service with apia if your going to claim any jewelry they are a rip off.
Dragging the chain
I have two claims going at the same time one for storm damage for my home and the other for my investment property.
So far I could use a swear word but...they are the worst when it comes to paying or organising!!!
I was without power for 10 days and they couldnt care less they still havent paid me the fair compensation and the investment property has had water leaking onto the floors since the 21st March and still no plumber.
My renewal is just about up and I have 5 of them and will be going elsewhere to renew.
Maybe they should have better case managers who know what they are doing?
Had 175mm of rain over 1 day here and suffered significant damage to the interior walls of the house. Offered $1755 compensation with a $1000 excess. I am totally appalled and am looking at changing who I am insured with.
Home Insurance perfection
We were flooded in december and apia have been fantastic on every level. Paul our manager has been so considereate even extending accomodation. They paid out quickly and disputed nothing. Highly highly recommend. We are so grateful that we had insuracne with them for this disaster
Took payments when policy cancelled
I got a rewal for my car insurance in January. I had gone up, suprise suprise. When i called them i asked them why it had gone up, they told me it was because of the lack of spare parts for older vehicles, i have Totoyota Landcruiser and the parts are everywhere.
I told them NOT to renew my policy as had found one cheaper elsewhere. As you may have guessed, they ignored this and took a payment anyway. This is the same company that is supposed to look after older Australians, this is a down right lie, they are the most expensive when it comes insurance cover.
Something needs to be done about the lies this company tells.
tenants damaged my new bathroom apia sent down a plumber to check and came back and tried to blame the builders so as house was only a couple years old i had the builder go around with his plumber to check damage and the tenants had done the damage but claim was refused .Im pulling all my insurances from them and returning to aami as they were wonderful apia twice the price as a lot of them as well so i do not recommend them at all
Worst insurance poor
Ten years made a claim and got worst tradesmen apia gave to do work. Took 3 months to get a kitchen thru their tradesmen..then lowest quality of work..so they use the seniors and give us long delays and poorest quality of tradesmen.
Please do not get caught like i did.
You think you are covered for 11 years paying over $50 per month finally have a claim for an $850 TV, $200 of which I have to pay, and yes, you guessed it.THEY WONT PAY. They tell me my policy does not cover me for accidents, which it wasn't anyway, just a freaky breakage, the glass stand which you attach to the tv when you assemble it exploded. (check you don't have glass stands, looked like the tv surround, plastic) Very frightening, and then you have to deal with Apia. Cancelled contents and will find a decent insurer (I hope) then house and contents will have a new cover. I'm devastated, still can't believe what absolute pigs they are and how little their customers mean to them.
Good luck in the future,
PS Question below asks "Did you make a claim" WELL I TRIED my rating would be a huge minus but no choice!!! surprise surprise
"Happy Holidays". Whatever happened to Christmas
Was quite happy with APIA. But today received a so called Happy Holiday message. If they do not want to say Merry CHRISTMAS they have lost me. I will pay twice as much to get away from a mob that do not recognise the Christmas Holidays.
Okay until you want to make a claim
Been with them for many years. Damage caused by a tenant's (or owner's )dog not claimable. It has to be damage caused by a dog who runs into your house & causes damage. How often does this happen? It's totally ludicrous & ridiculous.. Took out Landlord insurance to cover any damage caused by a tenant. Asked for this insurance to be cancelled once the tenant left & I had returned to live in the property.(retaining the original House & Contents insurance) They did not only cancel the Landlord Insurance but cancelled ALL the insurance which I discovered months later when I realised that no payments had been taken from my account via Direct Debit. If the house had burnt down during that time I would have lost everything. Not even an apology except to say that House & Contents Insurance is now called Landlord Insurance as is any other insurance taken out by an Owner to cover Buildings while a tenant is present. Totally confusing as far as Plain English is concerned difficult for this company BUT they are not confused about grabbing one's money when they need to. Why not just stick to House & Contents wording? It's pretty simple. Another lot of confusion with them. They said that Bond money left should be used for unpaid rent (this in complete opposition to what Tenancy Law says.) letting them out of accepting claims for unpaid rent . Also they do not accept any claim for unpaid rent for the 1st four weeks without giving a valid reason for this whilst stating that they would accept claims for up to 15 week's of unpaid rent..
Double the cost of insurance compared to 8 OTHERS we got quotes with.
We shopped around online 8 different insurance company's for home and contents insurance most all based on the same information and quotes where between $800 to $1100 but APIA quoted $1842 so I called them thinking I had entered the wrong information online the girl rechecked everything and said no it was correct I asked her how it could be more than double the price of 8 other insurers she told me the cost to rebuild our home was $850,000 we only paid $630,000 for home and land mind you, then she continued to say APIA where different and they cover more and rebuild a home better than other insurers and a whole lot of waffle on like this! I said you claim to be here for pensioners? and yet charge more than double than any other company? she just kept repeating her script she was obviously reading how they do things better and how they are very different from the other insurers and yes I have to say they certainly are different a BIG RIP OFF, I can't see who would pay more than double for an insurance premium especially a pensioner. We went with Budget Direct they were only $868 fully covered.
Worst company .They don’t believe you even you have proof .They not helping you to get things fix so you can continue your life. Being good customer record paying every month so nothing happened.
Apia customer Service is the best
Have been with APIA for a few years.
In March 2018 our home was damaged by a bushfire. There was extensive damage in the ceiling and half of the house which all needed replacing.
From the moment I phoned APIA about our claim to the day we moved back into our home 6 months later we could not fault this insurance company.
The Apia staff made a traumatic experience not so traumatic. Our thanks to all the staff and have to especially mention Nicole from head office who was always very helpful and professional. thankyou.
Thank you for your staff's kindness, patience and understanding. I spoke to several staff (Louise, Carmel but cannot remember all names) but all were very polite. Everything was sorted, changes made-all done. I have been a member for about 10 years (I think) and have always been treated with polite and friendly service. Congratulations to all your staff.
Careful - they 'double dip'
Just received annual home and contents policy. Premium has jumped by 20%. Contacted them to enquire as to the reason. It seems it's because our boundary fence was blown over during strong winds earlier this year, which we resultantly claimed for. I explained that we'd already been penalised with our payment of the excess. I was informed by their representative that it seems harsh, but that's APIA's policy. Hang on to your wallet!
APIA Customer Service - 5*****+
I myself have been a member for about 12 months my partner has been for about 8 years. We have had a few changes with policies and a claim. i don't think i have ever dealt with a company that has always been helpful honest and deals with whatever we have asked and sorted out the changes etc. Your staff a credit to you - take care of them as they do your business!
On Saturday morning I encompassed a flat battery.I was in a fairly isolated area staying with a friend on acreage. I called road assist which is part of my car insurance and from the commencement of the call I received friendly and helpful service. Within an hour I had a very friendly RACQ man (whom they obviously liaise with) to attend.
Great response to water damage
I bought a home in the Victoria high country and took out household/contents insurance with APIA when I signed the contract. I moved in two weeks after settlement to find that a hail storm had blocked gutters causing flood damage. APIA had contractor in immediately who pulled out carpet and removed sections of plasterboard. There was then a little confusion about the APIA contractor who was going to quote the repairs. This was sorted out and I ended up accepting the offer for a cash settlement so I could undertake the repairs with my own contractor. I was planning to modify the area so that worked well for me.
Apart from the minor communications glitch their claims staff were very helpful and their contractors were very professional. I have recently priced cover with Alianz which are almost half but I'll stick with APIA.
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