On hold until phone drops out
Apia, which is owned by SunCorpand this is really no different are HOPELESS when it comes to claims communication. They say you can do everything via their app, but that is utterly false. You are therefore forced to try and speak to someone. I’ve now done this unsuccessfully 4 times. Each time I wait for 45 MINUTES- being promised that they will “attend to my call ASAP “ - and then I am simply disconnected. I understand there have been fires etc but this does not mitigate their appalling customer service. ie. they could offer a call back service etc. don’t use them.
Double payment on CTP insurance
I have been with Apia for 3 years. I used netbank to pay my CTP insurance this went to my vehicle insurance account. As a result I had to pay my CTP insurance again to register my vehicle as Apia only deal with credit card etc and was told the $331.66 would be repaid back to my bank account. After 4 months and involving my bank, Apia complaints dept and numerous Apia staff I was refunded. Seems Apia treat the elderly as incompetent and stupid as they kept telling me it was refunded from the beginning. Back to NRMA I go .
A case of insurance APIA
APIA 10+ Stars
You know those stories “tried to claim on my insurance but was rejected because I wasn’t standing facing due east and it wasn’t 6.01pm on the 29th February” I know this is exaggerated but that is the general view of insurance companies and in some cases it is well deserved but I am happy to say not with APIA.
I have been with APIA insurance for about 10 years, Home & Contents Car and Funeral, in that time I have had a few claims (not funeral thank goodness) and never once did I have any problems. The staff are very helpful, fu...
Made my claim for lost hearing aid on 13th November 2019. Was insured for $3249 and they offered me $2400 replacement that they could get but want to force me to use their supplier but I want to stick with the company who are looking after me very well. So I have escalated my rejection two level and still they are not communicating a result to me. At 71 I feel they are trying to bully me into accepting their offer which puts me out of pocket by $849
The reviewer stated that an incentive was offered for this review
Stick with NRMA
My dad has been waiting since the beginning of 2019 to get the wall, floor and carpet fixed after a busted pipe in the bathroom. Eventually the insurance sent someone to render the wall and it was poorly done. Dad had been waiting for almost 10 months with so many promises and no shows. I believe they were waiting for him to die rather than do the repairs. I got him back with NRMA thank god and we will never look back. I agree with other posts here about getting people to do repairs and maintenance unnecessarily. Seems like scam to get money from elderly people who are naive and trusting.
APIA are back in my good books again
I received an email saying that our Policy would be cancelled. I was 'floored' having been a loyal member for over 25 years. But they heard my case and have reinstated our policy once more - for another 12 months at least. So I hope we have no claims in the meantime
APIA Investigators: Dishonest?
In 2011, neighbour's house was demolished and during demolition cracks appeared in our parents' house walls nearest the action; foundation shift / damage occurred as did ceiling and cornice damage. When a contractor backed into the brick fence (between both homes) with a front end loader causing much damage, APIA was contacted re: Home & Contents Insurance and representative was sent to investigate the claim. My folks had been with APIA for more than a decade and never previously made a claim. Regular plumber made statement re: shifting foundat...ion and damage to pipes as did contractor responsible for the damaged fence (who compiled a written statement confirming his role in damage). APIA contacted, claim made, representative sent out to investigate and - weeks later - CLAIM DENIED! Appeal made because "Senior Engineer" (Investigator) failed to address (ignored) a number of obvious points and - weeks later - CLAIM STILL DENIED! A "letter of displeasure" was then sent - NO REPLY. My terminally ill father did not want to pursue the matter as he had enough on his plate (& passed away soon after). Policy was not good value - Charge for No Service. Overall claim time took months & was never resolved to satisfaction. Parents were with APIA for more than 10 years.
Fast and hassle,free
Excellent service...put in a claim last Thursday and included all supporting documentation. Had a call,back on Friday...money in bank on Monday!!! Absolutely no complaints. Person who dealt with my clam was efficient, polite and very helpful
APIA send out professionals that are not honest and just in to make money
house and content insurance - interior water damage caused by issues with roof valley. Contacted APIA who sent out Home Repairs promptly to look at damage . I accept that the roof damage was a maintenance issue however in the time they took to send the report I had two independent quotes on the roof. Both independent quotes reported I needed the valley repaired. The points had been recently done and roof cleaned when the points were due to be done again.
APIA report said that I need the valleys, points and roof cleaned. Really! I'm changing all my insurance needs out of APIA as I feel I have no trust in them or those who represent them.
SAVE BY INSURING ELSEWHERE.
As the original founder of APIA way back in 1977 in the Western Victoria town of Warrnambool - let's use it's proper name - Australian Pensioners Insurance Agency - I am very disgusted at the high premiums being quoted by the current owners of the agency.
When founded and for many years is was strictly for pensioners only - no pension card, no insurance with us, now any one over 50 even millionaire can insure with them.
I ran it basically as a Not-For-Profit company. I must point out here that I no longer have an interest having handed the co...
I had Car and Contents insurance with APIA had an incident when I went to claim with Contents made complaint I left to join NRMA and they are still taking money out of my account. Dont go with APIA I made complaint all they could do was blame computer?
Thank you Apia for helping us out so promptly, can’t believe how quickly you helped us. Settlement within 24 hours. Thanks again. Would recommend you to anyone, saved a lot of worry.
As a grey nomad I have had my Caravan insured with APIA since 2006. Recently my late model 2.4kva Generator burnt out and was beyond repair. The staff at APIA were fantastic and within a few days my claim was settled and a new replacement was purchased. No hassles with with APIA highly recommended
2nd time I've needed them and they surpressed expectations.
Good policy. Moved from another provider who didn't perform and Apia were a great deal better and resolved the claim quickly Very pleased with the outcome and the way it was handled. I hVe car and household insurance with them and would recommended them
I have just had a similar experience. My premium has gone up over $400 this year to well over $2000! Last year the same huge increase occurred so I rang them wanting to decrease the rebuild amount. They refused to allow it. I had left it until the last minute so I paid up. I will be doing some "homework" early this year. So much for consideration for us as pensioners!
Pricing based on idiotic assumptions
We have been insured for home & contents with Apia, and just received our offer for renewal.
They value our home in Baldivis at $535,000. That excludes the land, buildings only. The house & land are currently worth about $435,000. To build a similar home, including land, in Baldivis would cost us around $400,000 at the moment.
The assumption that the replacement cost of the home is $535,000 is, therefore, idiotic. Yet when I called Apia to discuss the offer, they simply said that it is the minimum rebuild price according to their calculat...ions. That means we would be paying to insure a property worth at least twice what ours is worth and, therefore, way too much. As Apia would not even consider insuring us for a reasonable rebuild price in the event of a total loss, we will go elsewhere.
Over ten years paying without a claim
Over ten years we have had home, contents, car and funeral insurance. Wife falls over while vacuming and into the tv. Nope not covered so sorry, find out we arent even covered for theft. Obviously not happy and what do we have insurance for then? Preying on Pensioners its isgusting.
Lost 1.2 carat diamond ring 22 carat gold which had made in Hong Kong
Got Home and Contents Insurance, also jewellery to value of $11,000. Lost ring put in claim for value of $4000 unable to produce certificate of value or photo etc. APIA sent details including a photo of ring similar to mine to Phenix jewelry, they sent value back of $500. Will be insuring with another company in future as over the years you pay thousands of dollars to these sharks who are quite willing to take your money but when it comes to a claim, BAD LUCK.
I have the extra contents insurance which you can claim up to $2500 I moved house and lost a gold chain cost me around $1500 apia claim process seemed simple but when it got to this phenix jewelry company that things stuffed up?I had a receipt to say how much I paid but nothing else I showed them a picture off the internet showing the type of chain they assessed it and I went in to pick up the chain they assessed me to get was completely different didn't look of wasn't as heavy as mine ? I had to pay another $735 odd dollars to get my type of ...chain so plus the $200 excess I paid around $935 to get the chain I lost not real good apia offered to get me a refund so id get the $1300 they quoted me for even though a paid $1500 odd dollars for my chain? Bit of advice dont use the contents extra service with apia if your going to claim any jewelry they are a rip off.
Dragging the chain
I have two claims going at the same time one for storm damage for my home and the other for my investment property.
So far I could use a swear word but...they are the worst when it comes to paying or organising!!!
I was without power for 10 days and they couldnt care less they still havent paid me the fair compensation and the investment property has had water leaking onto the floors since the 21st March and still no plumber.
My renewal is just about up and I have 5 of them and will be going elsewhere to renew.
Maybe they should have better case managers who know what they are doing?
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Questions & Answers
Water has escaped under my shower screen and done damage to an outside wall because the base of the shower screen was never siliconed properly. Am I covered because of faulty workmanship.
Contact telephone number?
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