Apple Watch Series 9 GPS + Cellular 41-mm Stainless Steel

Flawed product and TERRIBLE customer service – LONG story short, some of the issues I encountered included: - Watch cellular capability had issues - Watch face not waking up on receipt of notifications (therefor unable to answer calls etc) - Watch randomly going to sleep even while in use (eg after 2 seconds of wake up or while trying to use Wallet to pay for something) After several months… Read more

back and forth to the Apple Store (a 40min drive each way), numerous phones calls, and the watch being sent off for diagnostics, it was replaced. Some of the same issues persisted, namely: - Handwashing app and reminders never working - Notifcafions randomly going straight to Notification Centre without an audible alert or vibration. - sometimes calls and sms fail, both incoming and outgoing, even if my phone is nearby and both are connected properly to Bluetooth or the same wifi network. This is important because I bought the watch primary, as a busy mum who cannot whip out my phone all the time, to be able to communicate with my children’s father and caregiver easily when needed.

Again, several months back and forth to the store, phone calls, still no fix.

I have worked unsuccessfully with seven senior technicians and probably double the amount of non senior staff.

I understand it takes time to resolve software issues, however, my main complaint is the lack of customer support - particularly not receiving call backs as promised and having no way of communicating directly with my case manager therefore leading me to have to start from the beginning of basic triage and support each time.

The email with messaging/audio recording options that I have received from only three of the seven case managers go completely unanswered. Absolutely a pointless as a means of communication!

I had lodged a formal complaint including to Ombudsmand. And in more than four occasions, I asked Apple about the status of my complaint, to see their complaints policy, to obtain a refund, etc. Apple train their staff to very expertly to evade any such questions or statements.

How do u get a huge organisation like Apple to show their customers any respect as far as consumer rights and customer service. I’m a busy working parent and have spent 45 hours trying to resolve my issues not to mention the costs of travel, parking, time and energy wasted when I need to work or care for my child, and the distress it’s caused me which has been visible to my child witnessing me getting upset.

I’ve been a loyal, loyal, loyal Apple customer for like 12 years. Never had an issue until now upon purchasing my watch and new phone, the 15 pro max. I was about to swap to Android but I went with the Apple phone because you need it in order to have and use the Apple Watch. I regret buying this watch and phone and wish I went with Android.

Hoping Ombudsman can help me now to refund both items. What is the use of buying the phone in order to use the watch when the watch doesn’t even work properly. And what’s worse is giving your hard earned money to company who treats you like crap.